Submit a Complaint
Claimed

DTDC Courier & Cargo Complaints & Reviews

www.dtdc.com
1
Updated: Dec 3, 2025
Complaints 11687
Resolved
1320
Unresolved
10367
So far, so good. DTDC Courier & Cargo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope DTDC Courier & Cargo will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to DTDC Courier & Cargo

Having problems with DTDC Courier & Cargo?

File a complaint and get it resolved by DTDC Courier & Cargo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
DTDC Courier & Cargo

DTDC Courier & Cargo reviews & complaints page 81

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
Joshy v j
Oct 13, 2021
Report
Copy

Address: Pattanakkad

I have one parcel from india shoppe and recieved at pattanakkad branch opposite to St. Joseph public school, Cherthala. Previously also noted that they are not delivering the parcel instead asking the customers to come and collect from their office.
Today I went to collect and the staff misbehaved when I asked why you are not delivering the parcel.
Very bad behavior from the staff and totally disappointed.
They are telling that we will decide whether to deliver or not and you leave without questioning as you recieved the parcel
DTDC Courier & Cargo customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    G
    ghoshtushar
    from KOLKATA, West Bengal
    Oct 12, 2021
    Report
    Copy

    Address: Tushar Kanti Ghosh; 31/1 JESSORE ROAD, SCHRACHI VILLAGE, FLAT NO 3E, BLOCK-V, Kolkata - 700129
    Website: Personal

    DTDC Consignment ID Nos D68160853 ; K51573356.
    Complain Generated to DTDC Customer Care and Tickt No.#1030405
    While tracking giving false reports.
    DTDC Courier & Cargo customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Mary Christine Joy
      Oct 12, 2021
      Resolved
      Report
      Copy
      Resolved

      Hi. My parents sent a gadget to Chalakudy, Kerala from Ahmedabad, Gujarat via Patel Courier & Cargo Services. The consignee number is A48524117. The courier was sent on 25/9/2021 but has still not reached the destination. Despite several phone calls and complaints, the officials are not responding. We have no idea when it will reach and where our package is at the moment.
      Oct 14, 2021
      Complaint marked as Resolved 
      The officials called me and said the courier has reached Ahmedabad back. We collected it back from the Ahmedabad office. It has still not reached destination, but now we don't want to risk it. We will give it ourselves.
      DTDC Courier & Cargo customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        manojkumar1110
        from Roorkee, Uttarakhand
        Oct 12, 2021
        Report
        Copy

        Shipment number: D67772082
        Date of booking consignment: 30/09/2021

        Incident details: The consignment was sent from Chirang district in Assam to Roorkee (pincode: 247666) in Uttarakhand. I am a student and the consignment contains a box of books. The charges were paid in full at the time of booking for doorstep delivery. The address was clearly mentioned while sending the consignment.

        Now, dtdc is saying that the area is not within the service area. They want me to collect the consignment from somewhere in the city. They are not willing to come to my doorstep. The delivery office says that they will not deliver it to my flat. (The same company, dtdc regularly delivers parcels to my address.)

        Desirable resolution: Delivery of my consignment at my doorstep.
        Address: 407, Palm Green Apartments, Roorkee- 247666
        +1 photos
        DTDC Courier & Cargo customer support has been notified about the posted complaint.
        Oct 13, 2021
        Updated by manojkumar1110         Complaint is still not resolved. I have still not gotten the consignment.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          Y
          yash khemka
          Oct 12, 2021
          Report
          Copy

          Hi

          I received a call from Agent (dtdc bhiwani) & he said there are so many books we could not delivered, u should have to pick up itself.

          Why would u called then Logistics Co. U should have to change ur company name to own pickup co.

          I have never seen these kind of services, infact i appreciated ur services method, I have no words for ur services.

          If i had a chance to meet & talk with Mr.Subhasish Chakraborty surely i asked for his innovative services methods.

          WHAT A GREAT SERVICE.

          Thanks & Regards

          Yash Khemka
          DTDC Courier & Cargo customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            srinivas nelanti
            Oct 12, 2021
            Report
            Copy

            Address: Munaganoor, hayathnagar

            Hello, the subjected tracking num showing the status as not delivered office closed or Doorlock CIR kindly check and resolve this issue asap, thanks
            DTDC Courier & Cargo customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              Riyanka Bhanja
              from Kolkata, West Bengal
              Oct 12, 2021
              Report
              Copy

              Riyanka Bhanja
              Oct 12, 2021 Kolkata
              I have a courier from Noida to Kolkata on 16th Oct with the consignment number D81792123. This has very important documents and the online tracking now says not delivered (Office closed or door lock - (Cir). I gave 2 alternative numbers in case something happened and dtdc never tried to contact me on any of the for delivery and now says not delivered. They haven't sent me any communication of this either. I could only see this when i tracked it even though i went online and registered my phone for tracking. They haven't given me any details about my courier. How do i get it back? No customer care numbers or office numbers available. All numbers online seem to be wrong. They are very important documents and this kind of irresponsible service is outrageous.
              DTDC Courier & Cargo customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Atul Kumar Vishwakarma
                from Khalilabad, Uttar Pradesh
                Oct 12, 2021
                Report
                Copy

                Address: Currently in Khalilabad

                Delivery delayed which C.ND86973177
                Delivery from kota Khalilabad
                DTDC Courier & Cargo customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  rupal singodiya
                  Oct 11, 2021
                  Report
                  Copy

                  Address: 48 Shree ram colony hawa sadak, Near sita devi hospital

                  Hi I haven't received my order but still the summary shows that I have received it or maybe someone else in place of me has received it but I didn't any "Your shipment No Z68189020, by DTDC is delivered on 06-10-21, RECEIVED BY signj" this is what the message shows
                  +1 photos
                  DTDC Courier & Cargo customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    G
                    Gayathrirajan
                    from Chennai, Tamil Nadu
                    Oct 11, 2021
                    Report
                    Copy

                    Hi, I have entered the correct address with the pincode as 612002. But in the tracking status showing as 613002. Kindly please update the correct pincode and deliver to the correct location as soon as possible.
                    +1 photos
                    DTDC Courier & Cargo customer support has been notified about the posted complaint.
                    Oct 11, 2021
                    Updated by Gayathrirajan                     Updating one more screenshot

                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      G
                      Govindarajan Padmanabhan
                      from Nellore, Andhra Pradesh
                      Oct 11, 2021
                      Report
                      Copy

                      Address: Dtdc g. Car street

                      Dear sir/ madam
                      I booked a consignment through dtdc from tirupati to Australia 2nd October 2021, it's been 10 days passed no action has been action after delivered the consignment to begumpey . I called the dtdc local person from where the good has been sent, no proper answer, no call answering last ten days. Please provide me proper response for this message
                      DTDC Courier & Cargo customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Arbab khan
                        from Motihari, Bihar
                        Oct 10, 2021
                        Report
                        Copy

                        Address: Motihari, Bihar

                        I had send medicine dtdc courier from kolkata to motihari,
                        I got the medicine and came home then
                        I was shocked when I checked medicine at home rat had eaten medicine.
                        I have claimed to dtdc company but did not get any response.

                        Consignment Number - D68161112
                        please help me sir.
                        +2 photos
                        DTDC Courier & Cargo customer support has been notified about the posted complaint.
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          T
                          Toyas
                          from Indore, Madhya Pradesh
                          Oct 10, 2021
                          Report
                          Copy

                          My order is showing as delivered in tracking. But I didn't receive it yet. Please check and let me know asap. Attaching screenshot for reference.

                          Regards
                          Toya
                          Mobile - [protected]
                          +1 photos
                          DTDC Courier & Cargo customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Mahjabeen Khatib
                            Oct 9, 2021
                            Report
                            Copy

                            Address: Quarter No 2, Type-I Quarters, 500kV HVDC Terminal Complex, Mumbai-Nashik Highway

                            I had couriered a computer system to a company, Inventurus knowledge solution Pvt Ltd, , Serene properties, Airoli, through DTDC Saidhara Padghe (Mumbai) branch a month ago.The docket No. is D88570575.The DTDC handlers reported losing of the consignment partially.Please arrange to compensate, if not traceable.
                            DTDC Courier & Cargo customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Sant1991
                              from Hyderabad, Andhra Pradesh
                              Oct 9, 2021
                              Report
                              Copy

                              Check issue with order id D 82044039
                              DTDC Courier & Cargo customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                aji alex1977
                                from Indore, Madhya Pradesh
                                Oct 9, 2021
                                Report
                                Copy

                                Docket No: D68419085 : The shipment not yet received till now. I tracked On 7/10/.2021, remarked "out for delivery", but not received me, and same way 8/10/2021 mentioned "Out for Delivery" But i regret to inform that i haven't received the medicine packet till now. This is not systematic work.

                                Why you not delivered the medicine till now ???
                                DTDC Courier & Cargo customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Anand09082000
                                  from Sidhi, Madhya Pradesh
                                  Oct 9, 2021
                                  Report
                                  Copy

                                  Organization sent me a mobile phone through DTDC from Bangalore. It came to Rewa, Madhya Pradesh and the mobile phone was taken from box and all remaining package was same as it is. When I took it, i checked it in front of the official and the mobile phone was not inside the box. I am sure that this all mishappening is from dtdc side as the package has mentioned weight of 500gm when it was shipped while what is received was of 240gm only. So, it indicates that the mobile phone was stolen in between which is completely DTDC side. They are not responding to my issue and not picking up the call.
                                  DTDC Courier & Cargo customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Mita Tandon
                                    Oct 8, 2021
                                    Report
                                    Copy

                                    My courier no K51746070
                                    Which was booked on 5th oct from Kolkatta to Jamshedpur has not yet been delivered and still in Kolkata for past 5 days.
                                    DTDC Courier & Cargo customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      K
                                      Karthikm01
                                      Oct 8, 2021
                                      Report
                                      Copy

                                      Address: Kangeyam

                                      I have Received a Parcel from Bangalore to my Home in Kangeyam area, Tiruppur District and Got a call from DTDC office Kangeyam to come and collect the parcel, I told them to deliver at home address for that I already paid money but they are ignoring and Updating the status every day that receiver not available .

                                      Tracking No. B79602646
                                      Reference No. [protected]
                                      Booking Date. 30th sep'21

                                      Last Status Date 08th oct'21
                                      Last Status Not Delivered
                                      +1 photos
                                      DTDC Courier & Cargo customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        Rekha Mungare
                                        from Pune, Maharashtra
                                        Oct 8, 2021
                                        Report
                                        Copy

                                        We delivered a courier from Wadgaon BK PUNE DTDC to Silvasa.But the parcel is not reached at exact address.Consignment no.P58981973. Customer service is not giving any satisfactory answer. No response to phone calls and emails also. Very panic service.
                                        DTDC Courier & Cargo customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          FedEx
                                          2.2
                                          (1467)
                                          GMS Worldwide Express
                                          1
                                          (164)
                                          First Flight Couriers
                                          1
                                          (3353)