DTDC Courier & Cargo Complaints & Reviews

Organization sent me a mobile phone through DTDC from Bangalore. It came to Rewa, Madhya Pradesh and the mobile phone was taken from box and all remaining package was same as it is. When I took it, i checked it in front of the official and the mobile phone was not inside the box. I am sure that this all mishappening is from dtdc side as the package has mentioned weight of 500gm when it was shipped while what is received was of 240gm only. So, it indicates that the mobile phone was stolen in between which is completely DTDC side. They are not responding to my issue and not picking up the call.

My courier no K51746070
Which was booked on 5th oct from Kolkatta to Jamshedpur has not yet been delivered and still in Kolkata for past 5 days.

I have Received a Parcel from Bangalore to my Home in Kangeyam area, Tiruppur District and Got a call from DTDC office Kangeyam to come and collect the parcel, I told them to deliver at home address for that I already paid money but they are ignoring and Updating the status every day that receiver not available .

Tracking No. B79602646
Reference No. [protected]
Booking Date. 30th sep'21

Last Status Date 08th oct'21
Last Status Not Delivered

We delivered a courier from Wadgaon BK PUNE DTDC to Silvasa.But the parcel is not reached at exact address.Consignment no.P58981973. Customer service is not giving any satisfactory answer. No response to phone calls and emails also. Very panic service.

Consignment No. D68164442
I booked a parcel of 12kgs by air so that I get it within 3 days. It is an urgent parcel for me. For 2 days I get the message "out for delivery" but I do not receive the parcel. Then tracking shows - address incomplete on 1st day, receiver requested for change of delivery date on the 2nd day. I keep connecting to the main DTDC customer care and they without doing anything themselves, give me the local branch contact number only. I kept contacting the local branches but nothing worked out. On day 5, I am being informed that for the given pin code, parcels go to 2 locations - Kothrud and Pimpri. Pimpri is near to my delivery location so ideally, it should have come there but my bag went to Kothrud! What kind of inefficient logistics is this? Now on day 5, my bag has been sent to Pimpri from Kothrud but Pimpri says they send parcels to my delivery area only once a week and since delivery was made yesterday, now it will go again next week!! So even though I paid more than double the charge for my parcel, I will need to wait for 10 days in total which was the estimated time by surface delivery. I relied on DTDC but I am really upset and in a problem since I need my parcel ASAP.

I had booked a prcel from bangalore to.mumbai on 5/10/21. It has arrived mumbai on 7/10/21. But has not delivered to my friends place. The delivery status is ' not delivered ( office closed or door lock cir). Can can tell me what should i do? Help me to get my parcel back its in goroan branch of dtdc.

My consignment no. is K51914904. I gave correct destination i.e. Joysagar, pin code:785665. But when I tried to track my parcel, it is showing wrong destination (pin code: 785670). Please solve this issue as soon as possible....

I have booked some shipment worthy 180/- charged by DTDC Agartala GB Bazar branch on 28/09/21...after lodging my complain today this branch return me the packet stating that the shipment for me from Shillong whereas I had booked very very important documents to releasing the salary of some staffs and instead of delivering the same the shipment was returned to me today and the packet was torn & opened...for this negligence my staffs are suffering for monitory crunch...and really this is not expected from DTDC to high charge and such low poor unprofessional services.

I had sent a courier from Pune to Ulhasnagar on 5th oct'21, and paid Rs.300/- however the delivery guy charged Rs.20/- extra while delivering the parcel at the destination. My aunt did not know that I had already paid the required amount hence she paid him the extra amount.

Kindly look into this matter or provide me with the contact details of the delivery guy so that I can take this up with him directly. Also the Pune office executive - Mr Sandeep Desai is very rude while addressing the situation. He talked very impolitely and was blaming my aunty rather than giving the feedback to their delivery guy.

I hope some action will be taken in this regard.

Regards,
Preeti Batheja - [protected]

I sent two couriers on 18th aug 2021 to rewa(m.p) & to prayagraj(u.p).
even though courier reached both the places on 20th aug 2021 not one of the courier was delivered.
when i called to confirm the the dtdc office from prayagraj said straight forward that they wont deliver the courier as deliVERY PLACE is little far from their office. THIS IS THE WORST KIND OF SERVICE EVER & CUSTOMER HELP IS ###!!!
I cant control my fury because its been 2 months & the parcel havent been delivered either to the reciever or back to me.

The other courier that was sent to rewa(m.p) wasnt delivered to the given address either even though it was within 2km radius from dtdc office.
Now after two months niether the recievers have the parcel nor do i
i dont understand what work dtdc actually do?
have they become expert on misplacing the CUSTOMERs parcels ??
or dtdc is filled with lazy employees who are not willing to do their duty & EARN by sitting all day?

even though i ask where my parcel is there is no answer apart from that it will be given back to you tomorrow & since 20th aug 2021 their tomorrow hasnt come yet.

i am just fed up with their service this company does not know how to treat their CUSTOMER nor do they put their CUSTOMER on priority list.

If this issue is not solved this time properly theirs going to be serious action against DTDC.

details of the courier-

consignment number(as given to me[protected]courier for rewa)
consignment number(as given to me[protected]courier for prayagraj)

Consignment No. D68164442
Provided the correct address: Admin Office, Symbiosis Institute of Business Management, SIBM,
Symbiosis Knowledge Village, Gram Lavale, Tal Mulshi
Maharashtra 412115

In tracking it shows: Not delivered (Address incomplete or wrong-(cir))

I was not even contacted by the delivery agent.

Kolkata to Asansol courier not received 7days

Dear Team,

when i ordered a product, the DTDC courier center told me that they cant delivery the product because of there is no service in my area. my house is within 5 km from the DTDC courier center. but they didn't deliver the product
1/10/2021 the DTDC service center called but i cannot took call because i am in office. When i call them evening they told me the will deliver the product on Monday 04/10/2021.
i called service center on Monday, they told me that they cant deliver the product, i should collect from office.
so i am went to collect the product. as per discussion with DTDC service center they said we can complaint wherever you want.
please take necessary action

DTDC INVOICE NUMBER IS D79248910

Hi

My company send a courier to my he address from banglore to Kottayam (Kerala-686573) .
Today I sa it out for delivery. But after evening I can see status as adress incomplete or wrong cir . I didn't get any contact from dtdc . Don't know why, even I have given my correct home address.
Please find below details.

Reference number: RITM1466588
Tracking ID: V72243733

Mob: [protected], [protected]

Kindly please resolve this issue ASAP as its very urgent courior.

Regards
Joshy

I have not received any parcel on Tracking number is D88665200 . also No calls received from dtdc courier service
But in DTDC Tracking sites there is mentioned "DELIVERED".

I have given my office laptop to deliver it to office but they got broken screen of laptop.consignment no.-D89369040

Original weight was 71 kgs, they shared the bill for 128 kgs

Delivery booking has been initiated on 30th sep 2021but till the time product not delivered consignment number H63815564

Shipment n.-D[protected]
Booking date - 29 Sep 2021

I had to receive parcel which was coming from Delhi.
On 2nd Oct., I received a phone call from Delivery Person, he said that
" I do not deliever in that area,
maybe the parcel sent to the wrong office." After, tracking status had showed "Redirected."
On 3rd Oct. I wrote email to customer support and got no reply.
On 4th Oct. Tracking status had showed "incomplete or wrong address."
On 5th Oct. Again, tracking status showed "delivered successfully"
But in actual parcel had not delievered and I didn't get any kind of call from delivery person.

My address is absolutely correct.
Parcel delivery has been done by many companies in the past as well,
Even by DTDc also.

I registered complain on online customer complaints, but after the tracking status showed 'delieverd', it went close. I tried to register again but system showed unable to saved.

They have inactive customer support ( no phone number related with customer care). A customer doesn't know what to do and where to go (even they already paid charges). This is serious problem, customers lost their valuable documents, things etc. Along with their time.
Kindly solve the problem.
Thankyou.

I have booked the parcel on28 september 2021 from goa to kolkata my consignment no is D68284217 & i have also given them my contact number, but when i have track my parcel it is showing office closed or door locked (CIR) from 2days, but the delivery agent has not contact me and given the remarks that office closed or door locked(CIR), it was so irresponsible service, when will i get my parcel, plz resolve this problem as soon as possible.