DTDC Courier & Cargo Complaints & Reviews

Hi. My parents sent a gadget to Chalakudy, Kerala from Ahmedabad, Gujarat via Patel Courier & Cargo Services. The consignee number is A48524117. The courier was sent on 25/9/2021 but has still not reached the destination. Despite several phone calls and complaints, the officials are not responding. We have no idea when it will reach and where our package is at the moment.

Shipment number: D67772082
Date of booking consignment: 30/09/2021

Incident details: The consignment was sent from Chirang district in Assam to Roorkee (pincode: 247666) in Uttarakhand. I am a student and the consignment contains a box of books. The charges were paid in full at the time of booking for doorstep delivery. The address was clearly mentioned while sending the consignment.

Now, dtdc is saying that the area is not within the service area. They want me to collect the consignment from somewhere in the city. They are not willing to come to my doorstep. The delivery office says that they will not deliver it to my flat. (The same company, dtdc regularly delivers parcels to my address.)

Desirable resolution: Delivery of my consignment at my doorstep.
Address: 407, Palm Green Apartments, Roorkee- 247666

Hi

I received a call from Agent (dtdc bhiwani) & he said there are so many books we could not delivered, u should have to pick up itself.

Why would u called then Logistics Co. U should have to change ur company name to own pickup co.

I have never seen these kind of services, infact i appreciated ur services method, I have no words for ur services.

If i had a chance to meet & talk with Mr.Subhasish Chakraborty surely i asked for his innovative services methods.

WHAT A GREAT SERVICE.

Thanks & Regards

Yash Khemka

Hello, the subjected tracking num showing the status as not delivered office closed or Doorlock CIR kindly check and resolve this issue asap, thanks

Riyanka Bhanja
Oct 12, 2021 Kolkata
I have a courier from Noida to Kolkata on 16th Oct with the consignment number D81792123. This has very important documents and the online tracking now says not delivered (Office closed or door lock - (Cir). I gave 2 alternative numbers in case something happened and dtdc never tried to contact me on any of the for delivery and now says not delivered. They haven't sent me any communication of this either. I could only see this when i tracked it even though i went online and registered my phone for tracking. They haven't given me any details about my courier. How do i get it back? No customer care numbers or office numbers available. All numbers online seem to be wrong. They are very important documents and this kind of irresponsible service is outrageous.

Delivery delayed which C.ND86973177
Delivery from kota Khalilabad

Hi I haven't received my order but still the summary shows that I have received it or maybe someone else in place of me has received it but I didn't any "Your shipment No Z68189020, by DTDC is delivered on 06-10-21, RECEIVED BY signj" this is what the message shows

Hi, I have entered the correct address with the pincode as 612002. But in the tracking status showing as 613002. Kindly please update the correct pincode and deliver to the correct location as soon as possible.

Dear sir/ madam
I booked a consignment through dtdc from tirupati to Australia 2nd October 2021, it's been 10 days passed no action has been action after delivered the consignment to begumpey . I called the dtdc local person from where the good has been sent, no proper answer, no call answering last ten days. Please provide me proper response for this message

I had send medicine dtdc courier from kolkata to motihari,
I got the medicine and came home then
I was shocked when I checked medicine at home rat had eaten medicine.
I have claimed to dtdc company but did not get any response.

Consignment Number - D68161112
please help me sir.

My order is showing as delivered in tracking. But I didn't receive it yet. Please check and let me know asap. Attaching screenshot for reference.

Regards
Toya
Mobile - [protected]

I had couriered a computer system to a company, Inventurus knowledge solution Pvt Ltd, , Serene properties, Airoli, through DTDC Saidhara Padghe (Mumbai) branch a month ago.The docket No. is D88570575.The DTDC handlers reported losing of the consignment partially.Please arrange to compensate, if not traceable.

Check issue with order id D 82044039

Docket No: D68419085 : The shipment not yet received till now. I tracked On 7/10/.2021, remarked "out for delivery", but not received me, and same way 8/10/2021 mentioned "Out for Delivery" But i regret to inform that i haven't received the medicine packet till now. This is not systematic work.

Why you not delivered the medicine till now ???

Organization sent me a mobile phone through DTDC from Bangalore. It came to Rewa, Madhya Pradesh and the mobile phone was taken from box and all remaining package was same as it is. When I took it, i checked it in front of the official and the mobile phone was not inside the box. I am sure that this all mishappening is from dtdc side as the package has mentioned weight of 500gm when it was shipped while what is received was of 240gm only. So, it indicates that the mobile phone was stolen in between which is completely DTDC side. They are not responding to my issue and not picking up the call.

My courier no K51746070
Which was booked on 5th oct from Kolkatta to Jamshedpur has not yet been delivered and still in Kolkata for past 5 days.

I have Received a Parcel from Bangalore to my Home in Kangeyam area, Tiruppur District and Got a call from DTDC office Kangeyam to come and collect the parcel, I told them to deliver at home address for that I already paid money but they are ignoring and Updating the status every day that receiver not available .

Tracking No. B79602646
Reference No. [protected]
Booking Date. 30th sep'21

Last Status Date 08th oct'21
Last Status Not Delivered

We delivered a courier from Wadgaon BK PUNE DTDC to Silvasa.But the parcel is not reached at exact address.Consignment no.P58981973. Customer service is not giving any satisfactory answer. No response to phone calls and emails also. Very panic service.

Consignment No. D68164442
I booked a parcel of 12kgs by air so that I get it within 3 days. It is an urgent parcel for me. For 2 days I get the message "out for delivery" but I do not receive the parcel. Then tracking shows - address incomplete on 1st day, receiver requested for change of delivery date on the 2nd day. I keep connecting to the main DTDC customer care and they without doing anything themselves, give me the local branch contact number only. I kept contacting the local branches but nothing worked out. On day 5, I am being informed that for the given pin code, parcels go to 2 locations - Kothrud and Pimpri. Pimpri is near to my delivery location so ideally, it should have come there but my bag went to Kothrud! What kind of inefficient logistics is this? Now on day 5, my bag has been sent to Pimpri from Kothrud but Pimpri says they send parcels to my delivery area only once a week and since delivery was made yesterday, now it will go again next week!! So even though I paid more than double the charge for my parcel, I will need to wait for 10 days in total which was the estimated time by surface delivery. I relied on DTDC but I am really upset and in a problem since I need my parcel ASAP.

I had booked a prcel from bangalore to.mumbai on 5/10/21. It has arrived mumbai on 7/10/21. But has not delivered to my friends place. The delivery status is ' not delivered ( office closed or door lock cir). Can can tell me what should i do? Help me to get my parcel back its in goroan branch of dtdc.