DTDC Courier & Cargo Complaints & Reviews

I couriered laptop through DTDC green and today the laptop got delivered but it was damaged. It's HP's Envy Laptop and theScreen got damaged. I paid 1800 and asked the DTDC person to be careful as it's office laptop. Please help my company is not accepting this laptop.

I sent courier to Vadodara on[protected] from Kakinada still today they are not yet received. It is very urgent for our jobs. please look into the matter and solve this issue immediately

Tracking no. K50427832
Courier not received but tracking status shows delivered. Take necessary action

Dear Sir/Madam,

We have been constantly trying to follow up with DTDC courier service, Lower Parel Branch.
We had sent a courier 7/8 days back and still didn’t received the receipt after calling so many times.
The advisors sitting on the desk are very rude and no service is provided from their end.
Till date even after committing that good rates would be provided to us nothing is done.
Other courier services are far better than DTDC. I’ve had the worst experience here and would never recommend anyone to use your services.

Thanks & Regards,
Padmavati Creation
[protected]

Ref Consignment No.:[protected]Shipment from Delhi to Chennai)

DTDC in their tracking portal, wrongly fed the data without visiting the receiver address like wrong address, receiver not available etc., Kindly note that the neither receiver nor sender didn't get any call (for checking / confirmation) from DTDC delivery team before feeding such wrongful data. Further, didn't get any response for telephonic calls of the contact ph No. of DTDC Porur branch, Chennai. In between complaint has also been raised with Customer care but it seems no action has been taken for immediate relief. As no option left, the DTDC Office was visited to collect the shipment but got very lease response for the grievance. At last after spending additional Time and expenses besides mental agony, DTDC has delivered the shipment.

This is certainly not a good Corporate Governance who wish long term business. Option is left to management to review the matter.

Regards,

Sir,
Some one sent me a live plant from 20 km far from my city.They send it 30th augest 2021.Today 31 augest 2021, 1 pm the said couriour reached at my city office loccated at charummood. So I call the concerned person of charummood dtdc office on 2 pm, and i call him again and again 3 more times up 3.30 pm.His phone was rnging.But unfortunately he did'nt attend the call. About 4 pm he made a missed call to me. Suddenly i called back to him twice. Seccond call he attended and i ask him "have you recieved my parcell". He given me answer "yes".
Then i ask him, "4 times i called you for this parcell.but you didn't attend the phone call. Why you are doing like this. You should give me a responce."
He become angry and said me " I can call like this only".
It was a live plant, and mentioned on the top of packet. Even though he coluld not care to inform me on time. Then i went to the dtdc office and collected the parcel.
Then he told me he was buisy with other costomers, So that i could not attend your call. He forget that I am also a customer. Another thing, buisy ministers also annend the calls after 4 times ringing the phone.So I am requesting you to tell him to keep good behavere and good words on the customers.
Thanking you sir.

My courier No:T04769857 reached Ernakulam on 14.08.2021 but the dtdc centre refuse to do home delivery and saying "come to the office and collect it if you want, we will not deliver and you do what ever you want" i complaint to dtdc more that 10 times through also sending plenty emails to them. But everyday they say that they will definitely deliver today but not yet delivered till now(31.08.21), Today they are saying that we are returning courier back to haryana because i am not available.As per the site i am not available for deliver but nobody called me for the delivery of the Courier. Till yesterday the call centre assured me that it will be delivered today.

I booked a parcel at agra on 24 Aug 21 for delivery in delhi. I was charged 90 rupees and was told that the parcel would reach in 2 days. Today it is 7th day and the delivery still remains pending. There is no feedback from dtdc center and only tool I have is the online tracking system. A normal post would've taken lesser time for delivery as the distance is hardly 200km.
I need to know the reason for thesis delay

On 26th July I shipped one docket to the Amhdabad branch office but when I talked in the office he denied that still they did not get and they asked about the POD of my docket. So kindly provide the POD of my docket. For the last 1 month, I am getting suffered from this matter.

Tracker ID: W01457557

Kindly provide the POD of this docket no

I ordered shoes and i tracked my shipment i didn't received my order but when i track it shows delivery successful how is it possible i didn't even received my order neither the delivery boy contacted me please sort out my problem

A parcel was booked from Mumbai to Jalna on express basis on 23 Aug 21. The same is showing the same status of transit for the past 7 days and even after 9 days it has not been delivered. The customer care numbers also state the same thing which is shown in the online tracking site. Despite raising tickets and escalation, the reply is always it is being indicated that the case is being worked up on. The company has no mechanism for escalating the issue nor any number other than the customer care numbers, which is attended by different people always and have the same answers.

I couriered laptop through DTDC and today the laptop got delivered but it was damaged. It's apple macbook and the usb port got damaged. I paid 1600 and asked the dtdc person to be careful as it's office laptop.

D79638067
Respected sir/mam,
I have entered wrong pin code instead of entering 583101 i have entered 582101 so please change it to 583101 sir it's an important box.

OPERATION MANAGER

Sir,
I highly appreciate to get your service to identify enclosed tracking number belongs to you. If it is so, would you please let me know is addressed to me by a supplier. I expected a parver from him and this as an official traking number to chase it. However, it is not delivered to me but shows your system it is delivered. The way your booking Clark furnished your document not readable it it is English.
I appreciated your earliest response in this matter.

Cletus Varkey
Brhmakulath House
P.O. Veliyannoor,
Thrissur 680021
Kerala
INDIA Mobile [protected]

The package which was sent reached after 2 weeks which was supposed to be reach 10 days ago and the package was robbed and exchanged, the original package was never received.

Dear sir/madam
dtdc failed to deliver my parcel on expected time given on booking time. I paid charges of air but they have sent parcel by road. I got loss of 30000 because of not receiving my product yet. Pay my loss amount otherwise i will go to court
tracking no;- d67135186
contact:- [protected]

My shipping id or tracking ID is k37438063 when I am trying to track it is showing no data available. Pls resolve my problem as soon as possible . Where is my product?

My DTDC courier no. U[protected]from Kanpur to Hyderabad )is not delivered.Tracker shows it is delivered.But I haven't received.I haven't got any call from DTDC. Complete Address is mentioned on the parcel.I have enquired my neighbours too about the parcel but nobody received the parcel.

Hello... Sir my parcel no. D87771847 is not receive nd staff behavior not good for delivery nd not attending any calls etc plz find my article nd contact me on [protected]

Hi, I have sent a courier on 27th Aug 21 through DTDC from calicut to kollam.But today i got a call from our local DTDC office (chathannoor) and his name is Mr. Jacob.(ph:[protected])He told me, the courier item is received there and they will not deliver the item at home and ask me to collect from his office.
As per my Knowledge DTDC courier is servicing door delivery .This is not the first time, several time it happened for me.He is very rude.I had so many previous experience with DTDC but only this guy has some problem for delivery.
I need the reason for not deliver the item