EaseMyTrip.com — Refund of cancelled flight

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We had previously booked air tickets via ease my trip for Lekshmi Gopinath on 25th May 2023 from Delhi to Kochi via Mumbai( booking date 12/12/22) booking ID EMT[protected] with GO FIRST airlines with PNR no. VF7BGX. The flight was cancelled by the airlines but we haven't received the refund amount yet. We have contacted the airlines and the Ease my trip customer care multiple times yet we did not receive any refund amount. It has been 4 plus months and we have been waiting for too long please provide us the refund amount as soon as possible by contacting the airlines for the same.
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Hey Venugopal,

We would like to inform you that the refund procedure by GoFirstAirways may take time due to the bulk cancellation. Meanwhile, as your responsible service provider, we would keep a regular follow-up with the airline to ensure the refund gets credited to your account as soon as possible.
No Amount refund to my account . So the above amount refund immediately .
EaseMyTrip.com Customer Care's response, Nov 2, 2023
Verified Support
We empathize with your concerns, but it's important to note that we have not yet received the refunds from Go First for the canceled flights. Rest assured, we are actively pursuing this matter with the respective airline to ensure the refunds are deposited into our account. As soon as the airline finalizes their part of the process, we will promptly proceed with your refund.
Haven't received the refund amount yet. Kindly provide the refund as soon as possible.

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