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EaseMyTrip.com Complaints & Reviews

3.3
Updated: May 27, 2026
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EaseMyTrip.com reviews & complaints page 2

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S
swati@14
from Mumbai, Maharashtra
Apr 2, 2024
May 1, 2024
This thread was updated on May 1, 2024
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Airlines has refunded the cancelled flight amount but easemy trip is not refunding

Booking ID - EMT[protected], PNR - D4NYJE for your flight booked from DEL To BOM on Thu-07Mar2024
indigo airlines is reimbursing the whole booking amount then why easemy trip is not returning my money. Flight was cancelled by indigo. kindly find attached mail received from indigo and tax invoices....
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S
SujataMishra
Jan 10, 2024
Jan 12, 2024
This thread was updated on Jan 12, 2024
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Charging cancellation fees while processing refund when airlines cancelled the flight

I booked a return flight for 2 passengers from lucknow to indore on 25th dec 2023 via easemytrip.com. Booking id emt[protected]. Due to bad weather indigo cancelled both the flights and their ground staff did the proceedings for a full refund for both flights. The total amount i had paid for both flights was rs 25208. On checking the refund status on indigo website they had processed the full refund for both flights on 30th dec 2023 and 2nd...
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A
akelahun
Sep 6, 2023
Oct 15, 2023
This thread was updated on Oct 15, 2023
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24 hrs window cancellation policy not honored

I had booked an international return ticket between New Delhi and San Francisco (SFO) Thursday, August 31, 2023, at 08:13AM. The ticket was issued for American Airlines to travel on 14-Nov-2023 from SFO to DEL and from DEL to SFO on 01-Dec-2023. Regrettably, due to unforeseen personal circumstances, I found myself in the regrettable position of needing to cancel this ticket. In response, I reached out to the agency, Easemytrip.com, before...
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B
BlaiseInt
Aug 21, 2023
Aug 23, 2023
This thread was updated on Aug 23, 2023
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Charging Cancellation Fees for a Flight Cancelled by Airline

I booked two tickets for 27th Aug by Akasa Air from Bangalore to Chennai.

PNR TZRVQB Easemytrip Booking Id: EMT[protected].

They have deducted Rs 250 as Airline Cancellation fee and another Rs 300 as Cancellation Service for each Passenger. Totally Rs 1, 100 for a flight cancelled by Airline. Repeated mails to them has standard reply that they are waiting from Airline. Airline has cancelled the flight more than...
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M
Mohit Bijani
Aug 17, 2023
Aug 18, 2023
This thread was updated on Aug 18, 2023
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Deduction of Service and Cancellation fees

PNR - F8IP8F

The airline has rescheduled the flight for more than 5 hours for which I am eligible for a full refund which the airline as confirmed has provided (₹3, 636). When I called up ease my trip for cancellation they said the airline has paid to us but we were waiting for you to cancel at our website, all this is just to harass the customer?
Then, on speaking to the customer care agent, he cancelled the ticket...
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A
Acharya Pradeep
Jul 9, 2023
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Hidden K3 charges not showing on booking time

Site was not showing K3 hidden charges (470/-) at the time of booking which were charged in billing.

I feel cheated after seeing the bills.

These charges should be reversed immediately....
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M
murtuza82
Jul 6, 2023
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Extra charged for Reschedule

I booked the original ticket for 10th July Air India BOM DXB by paying 36, 342 for 3 Passengers. Now I went ahead and reschedule the flight for 7th Aug. While rescheduling on the EaseMyTrip website it asked me to pay a total of 13249 (Reschedule charge and convenience fee). I paid this, but the ticket went in pending and I got an email from EaseMyTrip asking me to pay 6856 extra for fare change through the link provided. I paid for that as...
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S
singh654321
from Visakhapatnam, Andhra Pradesh
May 28, 2023
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Flight Ticket booking failed but My Amount Rs 16154/- is debited from my Bank account

Dear Sir/Mam,

I would like to bring your notice that I have tried to do booking my flight ticket through Ease my Trip from New Delhi to Visakhapatnam dt 16.05.2023, however Booking status: Failed showing but with Booking ID: EMT[protected] with Total Amount Rs 16, 154/- is debited from my account on 16.05.2023 towards Ease My Trip Transaction ID:[protected] towards MakeMyTrip as attached screenshot for your ready references.br...
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M
Mahabir Steel
May 18, 2023
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Refund not received for ticket cancelled

Hello
This is with regards to my booking from Mumbai to Jaipur dated 28/02/2023 vide PNR no. 5AMDYJ (Vistara) for 4 passengers which I had cancelled and the refund is yet to be issued.
I had contacted Vistara Airlines for the refund but they said that the refund will be issued by Easemytrip as the ticket has been booked through them and they also informed me that they have already issued them the credit of the same.
I...
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K
Krishan99307
May 17, 2023
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Escalation for refund- EMT115805299

Address: Bangalore

Date of booking- 19th April 2023
Date of Cancellation- 23 April 2023
After multiple calls first mail response from hotel department quoting issue with payment gateway.
After 20-30 calls robert.[protected]@easemytrip.com sent another mail on 12 May and added siddiq.[protected]@easemytrip.com with a promise of resolution in 2-3 days.

They have the worst customer care service and promise that hotel team will give a callback...
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I
iqbalakhter
Apr 24, 2023
Feb 24, 2024
This thread was updated on Feb 24, 2024
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Non refund/ Fraud

Dear sir/ madam,
I am iqbal akhter, an nri staying in saudi arabia.
I booked a round trip ticket for my wife through easemytrip.com aka emt which was scheduled for[protected]Chandigarh to dammam) and the return was scheduled in january 2023. I had to reschedule due to some reasons. Website accepted the rescheduling fee and gave me confirmation of booking but never sent me the ticket. I tried to cancel the tickets but the...
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U
Urja Lodha
from Surat, Gujarat
Apr 9, 2023
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Dreadful Experience: Incompetent Service and Lack of Communication

I am extremely disappointed with the service I received from EaseMyTrip. I booked a flight through their website with reference id QRYDOMHOL01FEB230114 for my Kashmir tour package from travel date of 4th to 10th June 2023. However, I have serious doubts about the legitimacy of my booking ID and have not received any confirmation for my travel.

I tried contacting their customer service multiple times to seek clarification and...
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A
Aldyhyde
from Guwahati, Assam
Apr 4, 2023
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Account delete

I want to delete my account on easy my trip. There are two accounts there. One has my primary email and the other account has my primary number. I want both my primary number and email on one single account of easymytrip.
Therefore I want to delete my account which has my primary number(phone).
I haven't set any email or name associated with the account that I want to delete....
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D
Dakshesh Mehta
Mar 14, 2023
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Cannot transfer the amount from wallet to Bank account

I've around 22k in my EMT wallet since past 1 year and I want to transfer it to my bank. However upon trying to transfer to Bank then it says please select atleast 1 checkbox but there is no checkbox either in Android app or website.

Please help.
Mob. [protected]
Email : daksheshmehta.[protected]@gmail.com...
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M
Michael in Delhi
from New Delhi, Delhi
Nov 1, 2022
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Selling tickets with extra offers that don't work

I bought tickets Delhi-Cochin with EaseMyTrip only because they were offering free lounge access as an enticement. It was one way to choose between different points of sale. The vouchers for the lounge never worked. Just caused a lot of stress and wasted a lot of my time trying to sort it out. Suggest not to bother as customer service is very slow and staff can't get basic details right....
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O
Omkhodke
from THANE, Maharashtra
Oct 19, 2022
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Bus cancelled Refund

I booked bus on 19.10.22 from Pune to Shegoan in morning have received from operator that bus has been cancelled . When I asked about the refund, he told to contact to customer care of EaseMyTrip . Since morning I have been calling the customer care initially they were saying they did not received any confirmation from operator. and when I made call conference call with operator and customer care, the customer person told she had dropped...
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K
khasrat
from Bhopal, Madhya Pradesh
Sep 24, 2022
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Delay in sending confirmation

I made a reservation on 18 September at approximately 5 PM for a flight Delhi to Jodhpur. Ya received a WhatsApp as well as an email from easemytrip saying my reservation was pending and not confirmed and that they would confirm to me in the next 20 minutes now. My credit card charge was also showing pending. . I waited till the next morning and made an alternate reservation.
On the 19th afternoon I saw my credit card had been charged...
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N
Nikhil Bartwal
Sep 21, 2022
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Flight Ticket still showing pending

Address: Delhi

Hey, I had booked a flight ticket from Guwahati to New Delhi some time back and its status is still showing pending even though a booking for the return flight through the same airline through their official website showed confirmation the moment I completed the booking.

The booking ID is: EMT[protected]

Could you please look into it at the earliest as its holiday season and the prices are continuously spiking...
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P
pranavi tulam
Sep 6, 2022
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Name Change

The name on the airline ticket has been printed wrongly. When contacted airline they said its not their issue and can't change so have to contact ease my trip but when contacted ease my trip customar care they asked me to write an email which I did and they are not responding to any of my emails or calls.

My flight is just in a day and it is very critical....
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P
Prasad Nelliparthi
Sep 1, 2022
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Non-refund of Air fare for flight cancelled by the airlines

I had booked my flight ticket from Hyderabad to Chennai on 21st Feb'22 by Go Air on Easemytrip.com. My Booking reference NoEMT94798333

The flight was cancelled by the Airlines Go Air. The amount was refunded by the Airlines Go Air to Easemytrip.com few months back. I have been asking the booking platform company Easemytrip to transfer the refund amount to my bank account for the last few months.

I am not getting...
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