EaseMyTrip.com Complaints & Reviews

Dear Sir
I have booked round trip from Dubai to Kolkata ( Dt 09/04/2024 to 21/04/2024) but due to some constraints I need to reschedule return ticket from 21/04/2024 to 18/04/2024. I continuously follow up with easemytrip care team for reschedulement charges but they intentionally give misinformation. I have already asked them about the bifurcation of charges but they are reluctant to give the same. Today the ticket for 18.04.2024...

05 mar 2024
Inr 33856 deduct from bank
ticket not issued
emt[protected] is booking id

I booked Ticket dated 26 Feb 2024 PNR BU3I8G, paid 3014 fare was 2715, Due to change in plan, i want to reschedule, called call center the send link, i rescheduled, dated 28th Feb 2024, fare was showing 2550, demand online 392, i paid.
Booking was showing pending, i called call center they told will get confirmation in 40 min.

Again called they told need to pay 3488/-, Airline penalty is 2770 plus charges, while ticket...

Payment was made successful but easemytrip said the payments was unsuccessful

Dear sir/ madam,
I am iqbal akhter, an nri staying in saudi arabia.
I booked a round trip ticket for my wife through easemytrip.com aka emt which was scheduled for[protected]Chandigarh to dammam) and the return was scheduled in january 2023. I had to reschedule due to some reasons. Website accepted the rescheduling fee and gave me confirmation of booking but never sent me the ticket. I tried to cancel the tickets but the website kept on showing the status as pending. Upon making a number of isd calls (Explained the same to every new tele-caller and told them that this was an isd call they put me on hold for minimum 20 minutes every time) they said that i was late in applying for reschedule and they can only refund the return flight and they processed it while i was still on call and confirmed me on the same call (I have the call records). I contacted them on twitter and they kept on transferring me from one desk to another. Finally they accepted the mess that was created by them and agreed to initiate a complete refund. They never refunded the ticket amount. Now after the january return ticket date has passed they are asking me to go online to cancel the tickets. Even if the website works now, it will result in a no show by the passenger and i get nothing in return. I have been put through enormous mental torture by easemytrip and i want them to compensate the financial and psychological losses i have been put through by them.
I have other call records that support my claim to be right.
Though the mental trauma i have been put through cannot be compared with money but still i want to claim a compensation amount of rs.[protected] to emt.

EMT[protected]
Booking Date : Jan 16, 2024

I have already paid for Seat number 2D Aisle. But today when I downloaded the E- Ticket it shows seat number -

Why does the seat number not reflect on my ticket? Kindly advise urgently. Flying on 15th Feb by Indigo airlines.

I checked on the Indigo website. It shows seat number 2D Aisle...

As a part of the above booking, Ease my trip had done my travel insurance through their partner ACKO Insurance. They have not included my surname in the insurance. My name is SUDHA JAIN, but they have written it as SUDHA only. I have sent them several emails along with my ID proof, and made phone calls, but they are not doing the correction. Kindly help. Thanks & regards....

I had a flight from jaipur to pune with PNR no. OTRN7J dated 24th January 2024 for which i raised cancellation on 22nd January 2024 . Upon calling i came to know that the cancellation request could not be processed till date and thus i was unable to claim for zero cancellation product with ID 3A7FM-C8NPK-INS insured with xcover.com .

Please look into this and do the needful and process my refund as soon as possible since i requested for refund 48 hours earlier than flight departure time .

I have been told by customer service to email and i have not received any revert also .

This is unprofessional and unethical . Please help in resolving the matter at the earliest .

I booked a flight ticket on Easemytrip.
The final bill amount said 16057.
I was charged 17057.

The app said 16057, even AFTER the booking was made and showed that I had used a promo discount code.

However I was charged ₹1000 extra and on contacting customer care multiple times, I have received the same email response saying prices are dynamic.
The booking was already made and paid for. App said 16057. So prices being dynamic is not the reason. My coupon code benefit was not provided even though it can be seen in screenshot.

This is fraudulent. I was getting cheaper ticket on other platforms like MMT, Yatra than 17057.

I was shown the price 16057. But then charged extra.
And thereafter being mistreated and literally harassed by customer care where I've called multiple times but told every time that I will receive email response. Which is the same copy paste message not even one word change, saying price is dynamic.

Please refund the money back, it has been one year in feb 2023 since I have booked the tickets. Please revert.

Please find below the details-
This is with regards to your reservation with Go First of PNR Z8SBRP.
This is with regards to your reservation with Go First of PNR A68YKC.

The Easemytrip has cancelled the flight and nno refund has been provided.

I booked a return flight for 2 passengers from lucknow to indore on 25th dec 2023 via easemytrip.com. Booking id emt[protected]. Due to bad weather indigo cancelled both the flights and their ground staff did the proceedings for a full refund for both flights. The total amount i had paid for both flights was rs 25208. On checking the refund status on indigo website they had processed the full refund for both flights on 30th dec 2023 and 2nd...

I had booked an air ticket thru your portal from mumbai to vancouver for self and wife (EMT[protected]. Lufthansa wrongfully denied my wife to board flight due to redness in her eye, hence we could not take the journey. However Air Canada initially issued ecredit points which I have converted into air tickets through Air Canada.
We also had booked tickets for our family of four for Europe (EMT[protected], from vancouver to florance and Rome to Athens and to Mumbai. Since me and wife could not travel from Vancouver to Florance, we were issued ecredits by Delta Airlines. I have trying to get some help from easemytrip customer care since last twelve months but got only once response "our senior will contact in next 30 min", which has not happened. My mail too has not been responded to. Very very poor service.

I booked a flight from Budapest to Santiago round-trip I purchased and paid it on January 3. January 4. I received an email that the booking is rejected. But it’s very confusing as they still sent me a flight ticket but the status of the ticket is rejected so I went and bought another ticket from a different site. I am waiting for my money back for the rejected booking but it’s very confusing.

I did a booking from EaseMyTrip of Go First airlines from Bangalore to Lucknow for 11 Nov. This flight got cancelled by Airlines and not informed to me. I notice this issue on 7 Nov when I am trying for web checking and had to do a new booking at double rates. Still, I did not receive my refunded amount. I already paid double money in booking new tickets, did not receive any help from airlines or EaseMyTrip. Flight is still showing conformed on portal due to which I was miss informed and have to do my booking in last minute.
PNR: L9SIRJ

Sir/ Mam,
With due respect I have the honour to state that I Shri. Amiya Garai, would like to book ticket From BAGDOGRA to DELHI, date of journey 28/01/2024 for 05 passengers by Indigo flight and time 10:00 AM, at the time of payment I already paid through upi total amount of Rs. 28510/-, upi transaction id is[protected] on 22/12/2023 at 9:21PM (copy enclosed), and Easy Trip Planners Limited order Id[protected].
So, I therefore request you to kindly issued ticket or refund my deducted amounts Rs. 28510/- as early as possible.
Thanking you.

With regards,
Amiya Garai,
garaiamiya.[protected]@gmail.com or [protected]@yahoo.in

Its extremely dis-appointing to communicate with booking agency easemytrip.com (web portal/mobile application).Its extreme level of harassment by this booking agency while providing wrong information about airline, not made cancellation of flight on request .Denying refund against medical emergency .It reflects melafide intentions of this booking agency to grab customer's hard earned money. In-human activity of this booking agency is non tolerable. Already escalated this concern to Air canada case # CAS[protected]N5G5M(dt.12/12/2023), Air India with case #[protected]dt.02/12/2023) & 0370288(dt.12/12/2023).All required documents already been submitted to company by e-mail. Ease my trip is running away from his responsibilty. No resolution against easemytrip complain # EMT_[protected] till yet.

This complaint is regarding my air ticket refund (Booking ID - EMT[protected] against the cancellation made on 16th November 2023.

I have been provided with an ARN[protected] based upon my refund request from easemytrip by their customer care executive (Mohini Solanki).

The ticket was purchased from easemytrip.com and upon cancellation I received a mail informing me that the refund was initiated from their end on the same day itself i.e, 16th November 2023.

They further informed us that the amount will be reflected on my account within a week after the refund process got initiated. However, the same has not been reflected in my account till date.

However, the status of the ticket shows REFUNDED which has not happened yet. Hence, the information that has been provided in the website (link & screenshot attached) is misleading if not erroneous.

This delay in refund against air ticket cancellation from EaseMyTrip has happened for the second time this year.

Booking ID - EMT[protected], PNR - 6E3JEY

On Wednesday, 25th October 2023, at 08:16 PM IST, I booked an air ticket through your website for a journey from the USA to India. The details of my booking were as follows:

- Departure: EWR - Delhi - Ahmedabad by Air India Flight on 20th February 2023
- Return: Ahmedabad - Delhi - JFK by Air India Flight on 22nd May 2023

However, I regret to inform you that there was an error in the booking process. The website incorrectly selected my return date as 22nd February 2023, which I failed to notice at the time of payment. This resulted in a booking for a return on the wrong date, which is unreasonable for such a long-distance journey at a significantly higher cost.
Upon discovering this error, I attempted to modify or reschedule my booking through your website. Unfortunately, the specific function for making such changes was not operational. Despite multiple attempts, I was unable to reschedule the booking. Furthermore, I could not find any contact information for your U.S. office on the website, leaving me with no alternative but to cancel the booking. I did so within 12 hours of making the initial reservation.

According to the 24-hour flight cancellation rule, airlines are not supposed to charge any fees if the cancellation is made within 24 hours of booking.
Even though Ease my trip have deducted Airline penalties of Rs. 5000/- and Convenience Fees Rs. 1, 798/- associated with Booking ID - EMT[protected], PNR - 6E3JEY.

In spite of sending repeated communication requesting refund of Rs.6798/-company is not responding. To facilitate the resolution process and to escalate the matter with Air India request was also made to provide me with the communication received from Air India detailing the aforementioned charges. Having this documentation will assist me in presenting a comprehensive case.
My experience with the company is very bad as their support team is also not aware about the policy. They are harassing customers and not giving refund.

Booking ID - EMT[protected], PNR - 6E3JEY

Dear Sir/Madam,

I have sent various correspondence regarding the refund of Airline penalties of Rs. 5000/- and Convenience Fees Rs. 1, 798/- associated with Booking ID - EMT[protected], PNR - 6E3JEY.However, there is no response from your customer service email address- [protected]@easemytrip.com

To facilitate the resolution process and to escalate the matter with Air India I kindly request that you provide me with the communication received from Air India detailing the aforementioned charges. Having this documentation will assist me in presenting a comprehensive case.

I understand the importance of maintaining clear records, and I appreciate your prompt assistance in this matter. If there are any additional steps or information required from my end, please do not hesitate to inform me.

1. Complaint regarding refund of the Bus ticket with booking id- EMT[protected].
2. It is to inform you that I have not received the refund of Rs 971 in my bank account till date.