EaseMyTrip.com Complaints & Reviews

I had a flight from jaipur to pune with PNR no. OTRN7J dated 24th January 2024 for which i raised cancellation on 22nd January 2024 . Upon calling i came to know that the cancellation request could not be processed till date and thus i was unable to claim for zero cancellation product with ID 3A7FM-C8NPK-INS insured with xcover.com .

Please look into this and do the needful and process my refund as soon as possible since i requested for refund 48 hours earlier than flight departure time .

I have been told by customer service to email and i have not received any revert also .

This is unprofessional and unethical . Please help in resolving the matter at the earliest .

I booked a flight ticket on Easemytrip.
The final bill amount said 16057.
I was charged 17057.

The app said 16057, even AFTER the booking was made and showed that I had used a promo discount code.

However I was charged ₹1000 extra and on contacting customer care multiple times, I have received the same email response saying prices are dynamic.
The booking was already made and paid for. App said 16057. So prices being dynamic is not the reason. My coupon code benefit was not provided even though it can be seen in screenshot.

This is fraudulent. I was getting cheaper ticket on other platforms like MMT, Yatra than 17057.

I was shown the price 16057. But then charged extra.
And thereafter being mistreated and literally harassed by customer care where I've called multiple times but told every time that I will receive email response. Which is the same copy paste message not even one word change, saying price is dynamic.

Please refund the money back, it has been one year in feb 2023 since I have booked the tickets. Please revert.

Please find below the details-
This is with regards to your reservation with Go First of PNR Z8SBRP.
This is with regards to your reservation with Go First of PNR A68YKC.

The Easemytrip has cancelled the flight and nno refund has been provided.

I booked a return flight for 2 passengers from lucknow to indore on 25th dec 2023 via easemytrip.com. Booking id emt[protected]. Due to bad weather indigo cancelled both the flights and their ground staff did the proceedings for a full refund for both flights. The total amount i had paid for both flights was rs 25208. On checking the refund status on indigo website they had processed the full refund for both flights on 30th dec 2023 and 2nd...

I had booked an air ticket thru your portal from mumbai to vancouver for self and wife (EMT[protected]. Lufthansa wrongfully denied my wife to board flight due to redness in her eye, hence we could not take the journey. However Air Canada initially issued ecredit points which I have converted into air tickets through Air Canada.
We also had booked tickets for our family of four for Europe (EMT[protected], from vancouver to florance and Rome to Athens and to Mumbai. Since me and wife could not travel from Vancouver to Florance, we were issued ecredits by Delta Airlines. I have trying to get some help from easemytrip customer care since last twelve months but got only once response "our senior will contact in next 30 min", which has not happened. My mail too has not been responded to. Very very poor service.

I booked a flight from Budapest to Santiago round-trip I purchased and paid it on January 3. January 4. I received an email that the booking is rejected. But it’s very confusing as they still sent me a flight ticket but the status of the ticket is rejected so I went and bought another ticket from a different site. I am waiting for my money back for the rejected booking but it’s very confusing.

I did a booking from EaseMyTrip of Go First airlines from Bangalore to Lucknow for 11 Nov. This flight got cancelled by Airlines and not informed to me. I notice this issue on 7 Nov when I am trying for web checking and had to do a new booking at double rates. Still, I did not receive my refunded amount. I already paid double money in booking new tickets, did not receive any help from airlines or EaseMyTrip. Flight is still showing conformed on portal due to which I was miss informed and have to do my booking in last minute.
PNR: L9SIRJ

Sir/ Mam,
With due respect I have the honour to state that I Shri. Amiya Garai, would like to book ticket From BAGDOGRA to DELHI, date of journey 28/01/2024 for 05 passengers by Indigo flight and time 10:00 AM, at the time of payment I already paid through upi total amount of Rs. 28510/-, upi transaction id is[protected] on 22/12/2023 at 9:21PM (copy enclosed), and Easy Trip Planners Limited order Id[protected].
So, I therefore request you to kindly issued ticket or refund my deducted amounts Rs. 28510/- as early as possible.
Thanking you.

With regards,
Amiya Garai,
garaiamiya.[protected]@gmail.com or [protected]@yahoo.in

Its extremely dis-appointing to communicate with booking agency easemytrip.com (web portal/mobile application).Its extreme level of harassment by this booking agency while providing wrong information about airline, not made cancellation of flight on request .Denying refund against medical emergency .It reflects melafide intentions of this booking agency to grab customer's hard earned money. In-human activity of this booking agency is non tolerable. Already escalated this concern to Air canada case # CAS[protected]N5G5M(dt.12/12/2023), Air India with case #[protected]dt.02/12/2023) & 0370288(dt.12/12/2023).All required documents already been submitted to company by e-mail. Ease my trip is running away from his responsibilty. No resolution against easemytrip complain # EMT_[protected] till yet.

This complaint is regarding my air ticket refund (Booking ID - EMT[protected] against the cancellation made on 16th November 2023.

I have been provided with an ARN[protected] based upon my refund request from easemytrip by their customer care executive (Mohini Solanki).

The ticket was purchased from easemytrip.com and upon cancellation I received a mail informing me that the refund was initiated from their end on the same day itself i.e, 16th November 2023.

They further informed us that the amount will be reflected on my account within a week after the refund process got initiated. However, the same has not been reflected in my account till date.

However, the status of the ticket shows REFUNDED which has not happened yet. Hence, the information that has been provided in the website (link & screenshot attached) is misleading if not erroneous.

This delay in refund against air ticket cancellation from EaseMyTrip has happened for the second time this year.

Booking ID - EMT[protected], PNR - 6E3JEY

On Wednesday, 25th October 2023, at 08:16 PM IST, I booked an air ticket through your website for a journey from the USA to India. The details of my booking were as follows:

- Departure: EWR - Delhi - Ahmedabad by Air India Flight on 20th February 2023
- Return: Ahmedabad - Delhi - JFK by Air India Flight on 22nd May 2023

However, I regret to inform you that there was an error in the booking process. The website incorrectly selected my return date as 22nd February 2023, which I failed to notice at the time of payment. This resulted in a booking for a return on the wrong date, which is unreasonable for such a long-distance journey at a significantly higher cost.
Upon discovering this error, I attempted to modify or reschedule my booking through your website. Unfortunately, the specific function for making such changes was not operational. Despite multiple attempts, I was unable to reschedule the booking. Furthermore, I could not find any contact information for your U.S. office on the website, leaving me with no alternative but to cancel the booking. I did so within 12 hours of making the initial reservation.

According to the 24-hour flight cancellation rule, airlines are not supposed to charge any fees if the cancellation is made within 24 hours of booking.
Even though Ease my trip have deducted Airline penalties of Rs. 5000/- and Convenience Fees Rs. 1, 798/- associated with Booking ID - EMT[protected], PNR - 6E3JEY.

In spite of sending repeated communication requesting refund of Rs.6798/-company is not responding. To facilitate the resolution process and to escalate the matter with Air India request was also made to provide me with the communication received from Air India detailing the aforementioned charges. Having this documentation will assist me in presenting a comprehensive case.
My experience with the company is very bad as their support team is also not aware about the policy. They are harassing customers and not giving refund.

Booking ID - EMT[protected], PNR - 6E3JEY

Dear Sir/Madam,

I have sent various correspondence regarding the refund of Airline penalties of Rs. 5000/- and Convenience Fees Rs. 1, 798/- associated with Booking ID - EMT[protected], PNR - 6E3JEY.However, there is no response from your customer service email address- [protected]@easemytrip.com

To facilitate the resolution process and to escalate the matter with Air India I kindly request that you provide me with the communication received from Air India detailing the aforementioned charges. Having this documentation will assist me in presenting a comprehensive case.

I understand the importance of maintaining clear records, and I appreciate your prompt assistance in this matter. If there are any additional steps or information required from my end, please do not hesitate to inform me.

1. Complaint regarding refund of the Bus ticket with booking id- EMT[protected].
2. It is to inform you that I have not received the refund of Rs 971 in my bank account till date.

I booked a flight for 15th December to Kolkata of spicejet airline. My PNR is L9SZ2C. Flight got delayed by airline by 15 hours or so and when I called spicejet airline directly they agreed to refund straight away as it was their fault and they refunded 100% amount to Easemytrip on 22nd November and 23rd November respectively. But Easemytrip only refunded only some amount. They also admitted that they have received refund from airline and told me to wait for 24-48 hours. This i have been listening 3-4 times now and even after 10 days or so they haven’t issued remaining amount. I have decided to file a case in consumer forum . I know they will say once again to wait for sometime.

I was booking a flight from easemytrip. After submitting OTP the website shows something went wrong.
I went to check the status of my bank account and saw that my money has been deducted.
But no flight was book. No confirmation mail. Nothing.
When will I get my money back.?

Pathetic company with pathetic management and pathetic staff. The company has collected TCS from my parents in the month of June, 2023 and haven’t issued them TCS certificate even after 6 months.

When I enquired with the company regarding the same in the month of September, 2023 then one of the representatives of the company namely Om Shukla informed me that the TCS will be available in 26AS statement online after mid October, 2023. But still even at the end of November, 2023 it is not available.

Again enquired about the same in the month of November, 2023 and now the same guy is saying to check 26AS in mid January, 2024. Just bull ### their way. Even their twitter handle is not CREDible. Just copy pasting same bull ### response. PATHETIC.

Sir,
I booked a bus pathankot to newdelhi from easemytrip on 25 Nov 2023. Exact time of arrival bus is 8.45pm and totally delayed for 01 hours 45 minutes.
Bus was arrived on 10.30pm.
In this winter season we can't wait / stand 10 to 15 minutes in outside open area.

I had booked a flight ticket from Pune to Bhopal via Ahmedabad for November 14th, 2023. However, the airline, Indigo, cancelled the flight, and I received a full refund from them. Since I had booked the ticket through EaseMyTrip, I had to reach out to them to initiate the refund to my original mode of payment. They informed me that I would receive the refund within 10-12 working days, but even after making several calls and sending emails, I did not receive any positive response. Every time I called, I was told that there were issues with the payment gateway, and I would have to wait for another 10-12 days. It has been two months since the cancellation, and I have not received any money or proper communication from their team.

I am writing to bring to your attention a grievous issue I have been facing with EaseMyTrip regarding the refund for a cancelled SpiceJet flight.

Details of the Booking:

SpiceJet PNR: DD1TMW
Route: Goa to Chennai
Total Refund Amount Confirmed by SpiceJet: Rs. 9654

I regret to inform you that despite SpiceJet confirming the full refund of Rs. 9654 and asserting that the amount has been processed to the EaseMyTrip account, I have been facing consistent obstacles in obtaining the complete refund from EaseMyTrip. The company, in response to my numerous follow-ups, insists that they have received only a partial payment from SpiceJet and are consequently offering a partial refund of Rs. 1926.

I have diligently followed up with EaseMyTrip on multiple occasions, providing them with all the necessary details and correspondence from SpiceJet confirming the full refund. Regrettably, their responses have been generic and unhelpful.

I would like to bring to your attention the following points:

1.SpiceJet has clearly confirmed the full refund of Rs. 9654.
2.EaseMyTrip's persistent claim of receiving only a partial payment is contradictory to the information provided by SpiceJet.
3.Despite my efforts, EaseMyTrip has failed to provide a satisfactory resolution or clarification for the partial refund amount.

I kindly request your esteemed forum to investigate this matter and facilitate a fair resolution. I believe that consumer rights should be protected, and companies must be held accountable for their actions. I am seeking your intervention to ensure that I receive the full refund amount of Rs. 9654, as rightfully confirmed by SpiceJet.

I am confident that with your intervention, a prompt and fair resolution can be achieved. I appreciate your attention to this matter and look forward to a positive outcome.

Thank you for your time and consideration.

Sincerely,
Sreekrishnan

Hereby i am writing this to get my full refund as my flight was cancelled on 15 th of October by the indigo airlines that was the trip from Srinagar to Ahmedabad via Chandigarh on 20 th of November, and as they have initiated full refund, but i am not getting the same from ease my trip.

As per the communication with ease my trip executive one time they have said that this deductions are of convenience fee after few days when i called them back that time they said this deductions are made from airlines and again after few days when i called them back at that time they said this deductions are of service fees. I also have all the recordings with the names of customer executives who are misleading me and not refunding me my money back.

after few days they have told me to mail on [protected]@easemytrip.com i have done that also but still i have not got my refunds of below mentioned amounts.

EMT[protected] /-
EMT[protected] /-
EMT[protected] /-

Again i would like to request ease my trip to Waive off my convinience fee & service fee & refund all the above mentioned deducted amount as soon as possible.

otherwise i have to go to court and file a case aginst this company for my hard earned money as i have all the recording of talk with all time misleading customer care executives.