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EaseMyTrip.com Complaints & Reviews

3.3
Updated: Feb 27, 2026
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EaseMyTrip.com reviews & complaints page 2

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S
swati@14
from Mumbai, Maharashtra
Apr 2, 2024
May 1, 2024
This thread was updated on May 1, 2024
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Airlines has refunded the cancelled flight amount but easemy trip is not refunding

Booking ID - EMT[protected], PNR - D4NYJE for your flight booked from DEL To BOM on Thu-07Mar2024
indigo airlines is reimbursing the whole booking amount then why easemy trip is not returning my money. Flight was cancelled by indigo. kindly find attached mail received from indigo and tax invoices....
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dstom1
Mar 22, 2024
Mar 25, 2024
This thread was updated on Mar 25, 2024
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Address: Abu Dhabi UAE

My Go First flight from New Delhi to Abu Dhabi for Booking id: EMTAE940805 was cancelled on 03 May 2023 and refund has not been initiated by easemytrip. They are saying that refund from the airline has not been received yet. Go First had sent me an email stating that they have initiated my refund to the agent but easemytrip has stopped responding to my mails and calls.
Apr 27, 2024
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Mar 25, 2024
EaseMyTrip.com Customer Care's response
Hi,

We understand the frustration and concern you're experiencing, and we genuinely sympathize with your situation. Unfortunately, we haven't received the refund from GoFirstairways in our bank account yet. It's important to emphasize that our ability to start the refund process depends on receiving it from the airline. Once the refund is successfully received, we'll promptly begin the refund process. We sincerely thank you for your patience as we navigate through this waiting period.
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    Chweet_cherry
    Mar 18, 2024
    Jul 12, 2024
    This thread was updated on Jul 12, 2024
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    I made a booking with easemytrip and the final amount being shown was ₹25883 after all taxes and discounts. When I proceeded with the transaction, the amount charged was ₹26833. But after the transaction the final booking confirmation page also showed the amount as ₹25883. I have screenshots of the same. When I told them thay are quoting different break up and saying ₹26833 is the amount that was shown. I communicated with them that the amount being shown on the booking page before proceeding to transaction should be same as the amount actually being deducted. How can they change the amount on the transaction page? The final e-ticket that I received on my email is showing the final amount as ₹27333. This is not the amount charged. They are not consistent with the transaction amount. Booking page showed ₹25883, amount deducted was ₹26833 and the amount shown in ticket is ₹27333. This is how they are cheating their customers. No consistency at all.
    Jul 12, 2024
    Complaint marked as Resolved 
    EaseMyTrip.com customer support has been notified about the posted complaint.
    Verified Support
    Mar 20, 2024
    EaseMyTrip.com Customer Care's response
    Hi,

    We'd like to inform you that airfares are dynamic, fluctuating based on factors like demand, time of booking, and seat availability. Prices can change rapidly, often within minutes. Furthermore, we kindly request you to DM us your contact/booking details at [protected] so that we can assist you at the earliest.
    Apr 04, 2024
    Updated by Chweet_cherry
    It has been more than 14 days but no refund has been made. No action has been taken by the company on my complaint
    Verified Support
    Jul 12, 2024
    EaseMyTrip.com Customer Care's response
    Hi,

    As mentioned earlier, airfares are subject to change dynamically due to factors such as demand, booking timing, and seat availability. Prices can fluctuate quickly, sometimes within minutes. Additionally, please send us a direct message with your contact or booking details at [protected] so that we can assist you promptly
    So according to you the total amount is ₹26833 as per fare change. Then why was the final amount on the ticket shown as ₹27333. And I was not shown any fare change message. Even if the fare was changed at the last moment, that should have been displayed on your website while proceeding for the transaction like other websites do. Only when I mailed, filed a complaint I am being told that fares changed. The fare did not change you have a lousy policy of charging any random amount from your customers. First you showed ₹25883 as the final amount after 2500 first time bonus and then you charged a totally different amount, ₹950 more. You should have shown the chargeable amount on the final page, even the transaction page showed ₹25883 as the transaction amount, the screenshot if which I do not unfortunately have as how was I to know you will change chargeable amount. I have added a screenshot of my ticket on which ₹27333 is mentioned as final amount but this is a completely new figure. Please stop cheating customers.
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      D
      Dishinpanmei
      from Imphal, Manipur
      Mar 12, 2024
      Mar 27, 2024
      This thread was updated on Mar 27, 2024
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      Address: new delhi

      I recently cancelled my flight from imphal to delhi as per the rules and given days i still haven't received my refund they told me that it was due to my bank but i talk with my bank and they told me they don't received any amount. On the day of my cancellation EaseMyTrip didn't ask for the my repayment method or my bank details i wonder how they refund it and the ARN number they give were also invalid kindly help me with my refund. i share screenshot of my bank details too but they want it in pdf.
      Mar 27, 2024
      Complaint marked as Resolved 
      i have talk with customer care was able to solve it thank you so much
      EaseMyTrip.com customer support has been notified about the posted complaint.
      Verified Support
      Mar 13, 2024
      EaseMyTrip.com Customer Care's response
      Hi,

      We are keen to look into your grievance and address the same. We request you to share us your booking details via +91 [protected], so that we can check and assist you at the earliest.
      Mar 13, 2024
      Updated by Dishinpanmei
      EMT[protected] is my booking id
      Verified Support
      Mar 13, 2024
      EaseMyTrip.com Customer Care's response
      Dear [Dishinlu Panmei],

      We trust this message finds you well. Thank you for choosing EaseMyTrip.

      We are pleased to inform you that your refund for Booking ID: EMT[protected] has already been successfully processed from our end. Refund may take 5-7 business days to reflect in your account, depending on your bank's processing time.

      Refund Details:

      Booking ID - EMT[protected]     

      Refund Amount -  INR  9082/-

      Refund Date[protected]

      Transaction Reference ID[protected]

      Kindly note that if the refund is not reflecting in your account within the specified timeframe, we recommend contacting your bank directly for further assistance.

      If you have any further questions or if there's anything else we can assist you with, please feel free to contact our customer support team at [protected]/[protected] or [protected]@easemytrip.com or chat with us @+[protected]. We are here to help.

      Thank you for choosing EaseMyTrip. We appreciate your understanding and look forward to serving you on your future travels.
      Mar 27, 2024
      Updated by Dishinpanmei
      i have solved my issue thank you consumer complaint and thank you for the help to easemytrip customer support
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        chandu
        from Bengaluru, Karnataka
        Mar 11, 2024
        Mar 13, 2024
        This thread was updated on Mar 13, 2024
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        Hello Team, I have booked flight from Frankfurt to Bangalore round-trip on today. Flight was not booked and money was deducted. Iam calling customer care and no response from them.What should I do ? Please contact [protected]@gmail.com
        Apr 13, 2024
        Complaint marked as Resolved 
        EaseMyTrip.com customer support has been notified about the posted complaint.
        Verified Support
        Mar 13, 2024
        EaseMyTrip.com Customer Care's response
        Hi,

        We are keen to look into your grievance and address the same. We request you to share your booking details via +91 [protected] so that we can check and assist you at the earliest.
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          San123S
          from Gandhinagar, Gujarat
          Mar 10, 2024
          Mar 11, 2024
          This thread was updated on Mar 11, 2024
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          Unethical charges for reschedulement ticket

          Website: Easemytrip

          Dear Sir
          I have booked round trip from Dubai to Kolkata ( Dt 09/04/2024 to 21/04/2024) but due to some constraints I need to reschedule return ticket from 21/04/2024 to 18/04/2024. I continuously follow up with easemytrip care team for reschedulement charges but they intentionally give misinformation. I have already asked them about the bifurcation of charges but they are reluctant to give the same. Today the ticket for 18.04.2024...
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          Alichikku
          from Kozhikode, Kerala
          Mar 6, 2024
          Mar 7, 2024
          This thread was updated on Mar 7, 2024
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          Address: KOZHIKODE

          05 mar 2024
          Inr 33856 deduct from bank
          ticket not issued
          emt[protected] is booking id
          Apr 7, 2024
          Complaint marked as Resolved 
          EaseMyTrip.com customer support has been notified about the posted complaint.
          Verified Support
          Mar 07, 2024
          EaseMyTrip.com Customer Care's response
          Hello Shoukkath,

          We attempted to reach you via phone but unfortunately were unable to connect. We acknowledge your concern in this matter. However, we wish to clarify that upon checking the details on our end, we have not observed the credited amount yet. We kindly request you to await the final update from your respective bank partner. They will assist you with the refund process if the amount has indeed been debited from your bank account.

          Thank you for your patience and understanding.
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            Mithileshbajaj
            from Mumbai, Maharashtra
            Feb 25, 2024
            Feb 25, 2024
            This thread was updated on Feb 25, 2024
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            Wrong Reschedule Charges and Fraud with customer

            I booked Ticket dated 26 Feb 2024 PNR BU3I8G, paid 3014 fare was 2715, Due to change in plan, i want to reschedule, called call center the send link, i rescheduled, dated 28th Feb 2024, fare was showing 2550, demand online 392, i paid.
            Booking was showing pending, i called call center they told will get confirmation in 40 min.

            Again called they told need to pay 3488/-, Airline penalty is 2770 plus charges, while ticket...
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            D
            Dishinpanmei
            from Imphal, Manipur
            Feb 24, 2024
            Mar 12, 2024
            This thread was updated on Mar 12, 2024
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            Address: Imphal

            Payment was made successful but easemytrip said the payments was unsuccessful
            EaseMyTrip.com customer support has been notified about the posted complaint.
            Verified Support
            Feb 25, 2024
            EaseMyTrip.com Customer Care's response
            Hi,

            We are keen to look into your grievance and address the same. We request you to share us your contact details so that we can check and assist you at the earliest.
            Verified Support
            Feb 25, 2024
            EaseMyTrip.com Customer Care's response
            Hi,

            As per our telephonic conversation, we hope that we were able to addressed your query, as the confirmed E-ticket has been shared on your Email ID. In case of any further assistance kindly reach us on [protected]@easemytrip.com
            Mar 12, 2024
            Updated by Dishinpanmei
            yes the problem was solved thank you easemytrip.com
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              I
              iqbalakhter
              Feb 24, 2024
              Aug 23, 2024
              This thread was updated on Aug 23, 2024
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              Address: Mumbai

              Dear sir/ madam,
              I am iqbal akhter, an nri staying in saudi arabia.
              I booked a round trip ticket for my wife through easemytrip.com aka emt which was scheduled for[protected]Chandigarh to dammam) and the return was scheduled in january 2023. I had to reschedule due to some reasons. Website accepted the rescheduling fee and gave me confirmation of booking but never sent me the ticket. I tried to cancel the tickets but the website kept on showing the status as pending. Upon making a number of isd calls (Explained the same to every new tele-caller and told them that this was an isd call they put me on hold for minimum 20 minutes every time) they said that i was late in applying for reschedule and they can only refund the return flight and they processed it while i was still on call and confirmed me on the same call (I have the call records). I contacted them on twitter and they kept on transferring me from one desk to another. Finally they accepted the mess that was created by them and agreed to initiate a complete refund. They never refunded the ticket amount. Now after the january return ticket date has passed they are asking me to go online to cancel the tickets. Even if the website works now, it will result in a no show by the passenger and i get nothing in return. I have been put through enormous mental torture by easemytrip and i want them to compensate the financial and psychological losses i have been put through by them.
              I have other call records that support my claim to be right.
              Though the mental trauma i have been put through cannot be compared with money but still i want to claim a compensation amount of rs.[protected] to emt.
              EaseMyTrip.com customer support has been notified about the posted complaint.
              Verified Support
              Feb 25, 2024
              EaseMyTrip.com Customer Care's response
              Hi Iqbal,

              We are keen to look into your grievance and address the same. We request you to share us your booking details via +91 [protected], so that we can check and assist you at the earliest.
              Mar 10, 2024
              Updated by iqbalakhter
              Dear ICCF,
              I have not yet been compensated by the other party.
              Will this ever be done? How long I will have to go through this mental trauma?
              Aug 23, 2024
              Updated by iqbalakhter
              Dear Sir/ Madam,
              The issue has not yet been resolved. This needs your attention, please.
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                Dilragh
                from Mumbai, Maharashtra
                Feb 11, 2024
                Feb 12, 2024
                This thread was updated on Feb 12, 2024
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                Seat booked. Amount paid. Not reflecting Seat number on E-Ticket

                EMT[protected]
                Booking Date : Jan 16, 2024

                I have already paid for Seat number 2D Aisle. But today when I downloaded the E- Ticket it shows seat number -

                Why does the seat number not reflect on my ticket? Kindly advise urgently. Flying on 15th Feb by Indigo airlines.

                I checked on the Indigo website. It shows seat number 2D Aisle...
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                DK Jain 1234
                from Bareilly, Uttar Pradesh
                Feb 7, 2024
                Feb 8, 2024
                This thread was updated on Feb 8, 2024
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                Air Travel - Booking Date : Mon - 08 Jan 2024 Booking ID : EMT128481014 RoundTrip

                Address: Easy Trip Planners Ltd., 223, Patparganj Industrial Area, New Delhi-110092

                As a part of the above booking, Ease my trip had done my travel insurance through their partner ACKO Insurance. They have not included my surname in the insurance. My name is SUDHA JAIN, but they have written it as SUDHA only. I have sent them several emails along with my ID proof, and made phone calls, but they are not doing the correction. Kindly help. Thanks & regards....
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                S
                Shaswatshah
                Jan 26, 2024
                Jan 27, 2024
                This thread was updated on Jan 27, 2024
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                Address: 223, F.I.E. PATPARGANJ INDUSTRIEAL AREA DELHI East Delhi DL IN 110092.

                I had a flight from jaipur to pune with PNR no. OTRN7J dated 24th January 2024 for which i raised cancellation on 22nd January 2024 . Upon calling i came to know that the cancellation request could not be processed till date and thus i was unable to claim for zero cancellation product with ID 3A7FM-C8NPK-INS insured with xcover.com .

                Please look into this and do the needful and process my refund as soon as possible since i requested for refund 48 hours earlier than flight departure time .

                I have been told by customer service to email and i have not received any revert also .

                This is unprofessional and unethical . Please help in resolving the matter at the earliest .
                EaseMyTrip.com customer support has been notified about the posted complaint.
                Hi Shaswat,

                We have tried to connect you on your number, however the call went unanswered. Further, we are getting it checked from our end and we will update you at the earliest with the best possible resolution on it. We request your patience in the meantime.
                Hi Shaswat,

                As per our telephonic conversation, we have informed you that your remaining refund has been processed to your source payment mode from our end. We hope that we were able to addressed your query. In case of any further assistance kindly reach us on [protected]@easemytrip.com
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                  Krishit
                  Jan 19, 2024
                  Feb 3, 2024
                  This thread was updated on Feb 3, 2024
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                  I booked a flight ticket on Easemytrip.
                  The final bill amount said 16057.
                  I was charged 17057.

                  The app said 16057, even AFTER the booking was made and showed that I had used a promo discount code.

                  However I was charged ₹1000 extra and on contacting customer care multiple times, I have received the same email response saying prices are dynamic.
                  The booking was already made and paid for. App said 16057. So prices being dynamic is not the reason. My coupon code benefit was not provided even though it can be seen in screenshot.

                  This is fraudulent. I was getting cheaper ticket on other platforms like MMT, Yatra than 17057.

                  I was shown the price 16057. But then charged extra.
                  And thereafter being mistreated and literally harassed by customer care where I've called multiple times but told every time that I will receive email response. Which is the same copy paste message not even one word change, saying price is dynamic.
                  EaseMyTrip.com customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 20, 2024
                  EaseMyTrip.com Customer Care's response
                  Hi, Krishit!

                  We regret the inconvenience caused to you. Further, we have tried calling the registered number but the call went unanswered. Moreover, the rates are completely dependent on the airline's availability of different classes and can be altered in a matter of seconds; the same situation occurs with your ticket, and carriers raise their fares at the same time.
                  In addition, the fares are dynamic, and the airline can adjust them at any time; it is up to the airline.
                  However, we are investigating it and will notify you with an update at the earliest. We sincerely urge your cooperation in the interim.

                  Thanks!
                  Verified Support
                  Feb 03, 2024
                  EaseMyTrip.com Customer Care's response
                  Hi, Krishit!
                  As per our telephonic conversation, we hope that your query has been addressed from our end as your refund has been successfully processed on[protected], and the same will be credited to you within 5-7 working days from the refund date.
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                    Neha jaa
                    Jan 11, 2024
                    Jan 11, 2024
                    This thread was updated on Jan 11, 2024
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                    Please refund the money back, it has been one year in feb 2023 since I have booked the tickets. Please revert.

                    Please find below the details-
                    This is with regards to your reservation with Go First of PNR Z8SBRP.
                    This is with regards to your reservation with Go First of PNR A68YKC.

                    The Easemytrip has cancelled the flight and nno refund has been provided.
                    EaseMyTrip.com customer support has been notified about the posted complaint.
                    Easemytrip is doing fraud activities, they are not providing the refund as they have received from airline.
                    EaseMyTrip.com Customer Care's response, Jan 12, 2024
                    Verified Support
                    Hi, Neha!

                    We regret the inconvenience. However, we have tried calling the registered number but unable to reach you. Further, we understand how important it is to receive your refund, and we want to assure you that we are actively working on your request. Moreover, we are waiting for the necessary funds from @GoFirstAirways to start the refund process for you. Plus, we have already completed all the steps requested by @GoFirstAirways to ensure you receive your refund. We promise to keep you updated as soon as the process is complete. Also, we have marked the email to the airline as well and shared the relevant information over your registered email ID too. In addition, we request your understanding while we follow up appropriately.

                    Thanks!
                    EaseMyTrip.com Customer Care's response, Jan 12, 2024
                    Verified Support
                    We apologize for any inconvenience caused. Despite our efforts to contact you at the registered number, we were unsuccessful. We understand the significance of your refund and want to assure you that our team is actively working on processing your request. Currently, we are awaiting the necessary funds from @GoFirstAirways to initiate the refund process on your behalf. All requested steps from @GoFirstAirways have been completed to ensure a smooth refund process. We will keep you informed of the progress and have also marked the email to the airline. Relevant information has been shared via your registered email ID. We appreciate your understanding as we diligently follow up on this matter.
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                      SujataMishra
                      Jan 10, 2024
                      Jan 12, 2024
                      This thread was updated on Jan 12, 2024
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                      Charging cancellation fees while processing refund when airlines cancelled the flight

                      I booked a return flight for 2 passengers from lucknow to indore on 25th dec 2023 via easemytrip.com. Booking id emt[protected]. Due to bad weather indigo cancelled both the flights and their ground staff did the proceedings for a full refund for both flights. The total amount i had paid for both flights was rs 25208. On checking the refund status on indigo website they had processed the full refund for both flights on 30th dec 2023 and 2nd...
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                      sandipsjoshi
                      Jan 9, 2024
                      Feb 5, 2024
                      This thread was updated on Feb 5, 2024
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                      I had booked an air ticket thru your portal from mumbai to vancouver for self and wife (EMT[protected]. Lufthansa wrongfully denied my wife to board flight due to redness in her eye, hence we could not take the journey. However Air Canada initially issued ecredit points which I have converted into air tickets through Air Canada.
                      We also had booked tickets for our family of four for Europe (EMT[protected], from vancouver to florance and Rome to Athens and to Mumbai. Since me and wife could not travel from Vancouver to Florance, we were issued ecredits by Delta Airlines. I have trying to get some help from easemytrip customer care since last twelve months but got only once response "our senior will contact in next 30 min", which has not happened. My mail too has not been responded to. Very very poor service.
                      EaseMyTrip.com customer support has been notified about the posted complaint.
                      Hi Sandip,

                      We have tried to connect you on your number, however we are unable to connect with you. Further, we request you kindly share your alternate number with the preferred time via +91 [protected], so we can connect with you for the best possible resolution.
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                        Kjartan Code
                        Jan 7, 2024
                        Jan 7, 2024
                        This thread was updated on Jan 7, 2024
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                        I booked a flight from Budapest to Santiago round-trip I purchased and paid it on January 3. January 4. I received an email that the booking is rejected. But it’s very confusing as they still sent me a flight ticket but the status of the ticket is rejected so I went and bought another ticket from a different site. I am waiting for my money back for the rejected booking but it’s very confusing.
                        EaseMyTrip.com customer support has been notified about the posted complaint.
                        EMTUK1820370 Is the booking id
                        EaseMyTrip.com Customer Care's response, Jan 8, 2024
                        Verified Support
                        Hi,

                        Thanks, for sharing the details with us. Further, we have tried calling the registered number but have been unable to reach you. Moreover, we'd like to inform you that we have already initiated the refund on the date 4th January at 6:41 PM which you will receive in your same mode of payment within 5-7 working days from the refund date. We hope that your query has been addressed.

                        Thanks!
                        Dear Customer,
                        Greetings from EaseMyTrip!
                        We are keen to look into your grievance and address the same. We request you to kindly share your contact details with us on this number: - [protected] so that we can connect with you and assist you in the best possible manner.
                        Thanks!
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                          ayush_agrawal
                          Dec 27, 2023
                          Dec 29, 2023
                          This thread was updated on Dec 29, 2023
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                          Address: 1 main, 1 avenue teachers colony kormangla 1 block Bangalore (560034)

                          I did a booking from EaseMyTrip of Go First airlines from Bangalore to Lucknow for 11 Nov. This flight got cancelled by Airlines and not informed to me. I notice this issue on 7 Nov when I am trying for web checking and had to do a new booking at double rates. Still, I did not receive my refunded amount. I already paid double money in booking new tickets, did not receive any help from airlines or EaseMyTrip. Flight is still showing conformed on portal due to which I was miss informed and have to do my booking in last minute.
                          PNR: L9SIRJ
                          EaseMyTrip.com customer support has been notified about the posted complaint.
                          Hi Ayush,
                          We tried to contact you on the registered contact number, but unable to connect with you. However, we understand the frustration and concern you're experiencing, and we share those sentiments. Unfortunately, the refund from Go First Airways has not yet been received in our bank account. It's important to emphasize that our ability to move forward with the refund is contingent on obtaining the refund from the airline. Once we have successfully received it, we will promptly initiate the refund process. Your patience during this waiting period is genuinely appreciated.
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                            Amiya Garai
                            Dec 22, 2023
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                            Sir/ Mam,
                            With due respect I have the honour to state that I Shri. Amiya Garai, would like to book ticket From BAGDOGRA to DELHI, date of journey 28/01/2024 for 05 passengers by Indigo flight and time 10:00 AM, at the time of payment I already paid through upi total amount of Rs. 28510/-, upi transaction id is[protected] on 22/12/2023 at 9:21PM (copy enclosed), and Easy Trip Planners Limited order Id[protected].
                            So, I therefore request you to kindly issued ticket or refund my deducted amounts Rs. 28510/- as early as possible.
                            Thanking you.

                            With regards,
                            Amiya Garai,
                            garaiamiya.[protected]@gmail.com or [protected]@yahoo.in
                            EaseMyTrip.com customer support has been notified about the posted complaint.
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