EaseMyTrip.com Complaints & Reviews

Hi,
I called multiple times but your team is not helping
From yesterday they are saying I'll receive call or an email regarding update but no help.
Worst site will never suggest to anyone. Useless customer support
Literally no one is helping me from yesterday there is no follow up and no solution.
Useless

When I made the booking of the hotel it showed that the amount is fully refundable in case of cancellation now when I have cancelled I have not received the refund even after the consumer service people telling me to wait for 5-7 days .
Booking ID - EMT[protected]

I have recently rescheduled my flight and i did not receive the conformation even after paying the difference and convenience fee.
Since i did not receive the confirmation I called customer care, they first told me to pay 8k more in the name of fare difference and then i called them again because, this time another representative told me to wait for 3-4 hours, it generally takes this much time and ge told me it will be confirmed.
Then this deepak guy calls me and asks me the money rudely and keeps the call without listening. He was insisting and threatening me that he will cancel the rescheduling.
Afther that I receive a message frok EMT that they are receiving more than usual calls from me and there will be a lot of delay in answering my calls and I can contact them through messages only.
This is unacceptable, i have paid they convenience fee twice for all this??
Instead of they calling me i have to call them.
Moreover they don’t even help and talk so rudely.

Dear sir/ madam,
I am iqbal akhter, an nri staying in saudi arabia.
I booked a round trip ticket for my wife through easemytrip.com aka emt which was scheduled for[protected]Chandigarh to dammam) and the return was scheduled in january 2023. I had to reschedule due to some reasons. Website accepted the rescheduling fee and gave me confirmation of booking but never sent me the ticket. I tried to cancel the tickets but the...

EaseMyTrip,

Booking ID: EMT[protected]

Client number: [protected]

Hotel Name: The Wave by Citrine

Has swindled me of 21000, their booking team has been constantly fooling me for 2 days that we will update your booking and it's still pending.

I have called 12 times in the last 24 hours either getting a response that we will call you back in 20 minutes or that the 20 minutes were not over.

Or with the response that we have escalated. Upon asking to whom and what? no response.

I am going to file an FIR and raise a case in consumer court for the same. You guys are pathetic your process is horrible your customer service is abysmal and you are a fraud.

Taking away someone's hard money to fill your CEO's filthy pockets. Well done.
pathetic.

Ritesh Ranjan
[protected]

I have booked a ticket with ease my trip and cancelled the ticket before my journey but the refund not initiated they said its pending from airline side but while enquiring they said its pending from easymytrip side I have contacted customer care more than 10 times but issue not resolve yet please investigate and do the needful.

Name : Vijaya simhan Mohan
Booking ID AIR INDIA PNR 66AE8U
Mobile: [protected]
Ease my trip ID EMT[protected]
Email: [protected]@yahoo.com

This is with regards to the refund and cancellation for my ticket no :[protected]/1/1 and PNR - 5CRJ3I.

It's been months since I am following up on this refund. We had booked a similar ticket through MMT and we have received the refund for the same. Only with Easemytrip we are facing so many issues. Please apply for refund to the airline through their help desk.

मैने @EaseMyTrip से टिकट बुक करवाई थी 25 अप्रैल को दिल्ली से नासिक मेरी फ्लाइट अपने आप चेंज हो गई 25 की बजाय 27 अप्रैल को अब मैं रिफंड मांग रहा हूं तो कह रहे है एयरलाइन से संपर्क करो फिर तुम क्यों दुकान खोल कर बैठे हो कृपया मेरे पैसे वापिस करो

मैने @EaseMyTrip से टिकट बुक करवाई थी 25 अप्रैल को दिल्ली से नासिक मेरी फ्लाइट अपने आप चेंज हो गई 25 की बजाय 27 अप्रैल को अब मैं रिफंड मांग रहा हूं तो कह रहे है एयरलाइन से संपर्क करो फिर तुम क्यों दुकान खोल कर बैठे हो इनसे किसी भी प्रकार का कोई व्यापार ना करे

I had booked Himalayan Hill by evoke resor hotel in Pahalgam during my Kashmir trip on 3rd April to 4th April.I got confirmation mail immediately after payment .But when I visited the hotel and showed up at hotel there was no such booking . I was cheated by the site. Hotel staff said that I couldnt get rooms in that hotel as all rooms were already filled. I had my wife with me, and it caused great inconvinience because of bad weather and late evening in Kashmir. Later for night stay I had to pay double the amount for a stay because easymytrip provided me worst class hotel in Kashmir as alternative option. But when we reached there it was very bad as per their service and room facilities then we had left that hotel within 30 min due to inconvenience. Post that i had asked easymytrip to process the complete refund amount.The hotel reception was saying that they had confirmed this to Yatra.com that room was not available during my stay then how come easymytrip not aware about this and why not they informed customer in advance.This negligence cost me my trip.I need refund.

This is the 12th day, since then I had called easymytrip customer care several times and asked for the Status update on my refund request, every time they told me to provide some more time. After getting this type of customer support I decided to file complain on consumer helpline. Please expedite the resolution on my case.

Thanks

My flight was canceled by go air. When contacted, EaseMyTrip executive first told me that he can do nothing but offered me refund. After 2 days when reminded another executive said sorry and said refund will be made. Since no refund was confirmed, I again contacted . After another 2 days when reminded I was told to apply for cancelation through website. When tried, refund amount was shown far less. Again I had to contact EaseMyTrip customer service. After a long conversation, the executive agreed to do cancellation and full refund. I'm using EaseMyTrip for last 15 years but I will never do it again. This is not the first time the flight gets canceled at the last minute. What's the use of booking 3 months earlier?

Below are the sequence of events:

14 Mar 2023:
I had booked my flight from Hamburg, Germany to Hyderabad, India via Easemytrip from the Itinerary recommendations provided by Easemytrip.

I got email notification from Vistara that my connecting flight from Frankfurt to Delhi has been preponed from 21:40 to 20:20, which gives me with only 1 hour 10 minutes for transit in Frankfurt.

I kindly requested Easemytrip to provide an alternative which can help me catch the connecting flight, as i am travelling with 4 year old infant.

From[protected] until[protected], there has been multiple email to and from Easemytrip and multiple calls to their support center.
Below are the reasons which put me through extreame stress and trauma:

1. Everytime i call customer service, i had to explain them everything from step one. No one reads email chain and will NEVER pass call to their supervisor or manager.
2. Extreame long waits and no result and false promises. They say they have explained everything to their backend team and they will call me or email me and next thing you get email from new agent saying same thing and i had explain again from step one.
3. Despite other travel agents like expedia who helped their customers for similar cases (a friend of mine with same issue and same airline, just different date), Easemytrip kept asking e to pay more money.
4. Vistara has been very helpful in taking issue into their hands and providing with an alternative, and they also mntioned that this is againt the ethics and rules that Easemytrip is demading additional payment from customer.
5. Even after the issue is resolved with the help of Vistara not Easemytrip, i inform Easemytrip about their incompetence, they reply aying the flight cannot be rescheduled and asking for payment. This explains the level o[censored]nprofesstionalisam that they dont even care to read email form customer and blindly reply.
6. I provided them to call on alternate number, but keep calling on other numbers without even reading email and say i am not reachable.

I booked my flight ticket through easemytrip the airline cancelled my ticket on 27 march 2023 so I asked for the refund through easemytrip website my booking id: EMT[protected]
It has been 15 days as of now since i asked for the refund, till now I didn’t get any refund, i was calling everyday easemytrip customer service everyday they’re saying me to wait for 24hrs from past 4 days till now I didn’t get my refund

I had 4 tickets booked through EaseMyTrip (EMT) on Air India from Male to Mumbai on 22nd March 2023. On 20th March, EMT emailed me saying the airline has cancelled the flight. I called up EMT and spoke with their executive Mr Samrat, who reconfirmed that the flight was cancelled and that I can cancel my tickets for a full refund. This was a recorded call. Important to note here that the airline did not communicate any cancellation to me, only EMT communicated this.
I cancelled my tickets and booked new tickets on Vistara through EMT at a cost of Rs. 38, 368.
Thereafter they have only issued a partial refund of Rs. 18, 576 after deducting cancellation fees of Rs. 18, 584 (airline charges) and Rs. 1200 (EMT charges), saying that the airline has refused full refund.
First I'm disturbed on my holiday and given harassment & stress of a last minute cancellation and now since 20 days I'm trying to get a refund.
I'm at a loss of about Rs.20, 584 for no fault of mine.
This is causing me unnecessary harassment and stress to keep writing several emails, calling up and following up with EMT only to get the same scripted response that they are following up with the airline and that I should wait. Its also disturbing my work and my precious family time.
I want not only my full refund but I should also be compensated for waste of my time, energy and efforts. This is extremely unethical and unprofessional behaviour on EMT's part and they must be penalized for taking customers for a ride.
Thank you.

I am extremely disappointed with the service I received from EaseMyTrip. I booked a flight through their website with reference id QRYDOMHOL01FEB230114 for my Kashmir tour package from travel date of 4th to 10th June 2023. However, I have serious doubts about the legitimacy of my booking ID and have not received any confirmation for my travel.

I tried contacting their customer service multiple times to seek clarification and...

I had booked Hotel Green palette in wagamon for yesterday. Because of the rush in weekend I booked it one week before.I got confirmation mail immediately after payment .But yesterday when I showed up at hotel there was no such booking . I was cheated by the site. As it was weekend and festival season I couldnt get rooms in that hotel as all rooms were already filled and similarly with other hotels too. I had aged parents and children with me, and it caused great inconvinience . Later for night stay I had to pay double the amount for a stay . Kindly refund my amount.The hotel reception was saying that they do not have connection with this site then how can a website give me confirmation.This negligence/cheating cost me my trip.I need refund.

I have paid 11773 but get a refund of 6973, how it is possible that if my cancellation charge is 2250 and cancellation fee is 500, you charged me at 4800rupee.
JV4NVK is my pnr number.

Dear sir /madam
My booking number is
EMT[protected]
I had call many time on ease my trip customer care ..my issue is of meal ..I had done hotel booking with full Board meal on your site ..already 20 days gone but my meal issue not done till now .I called hotel they told me that your reservation is without any meal ..your hotel department staff is not good ..they don’t bother to call me ..I had done payment with meal so I want that only ..it does not take 20 days for meal issue..your hotel department service is very bad ..please issue my concern ..hope you understand my problem
Thank you

Sir,
i had booked my flight tickets from easemytrip from patna to goa on 4th of april 2023 of rs. 16850 and had to cancel because my dates were not sure and i was not sure and i had called the easemytrip customer care and had spoken to them about my refund and i was told that only 600 rs will be cut as convience fees rest amount will be refunded as i am cancelling before 24 hrs and now i recieved a message that even airline cancellation charges were applied . I have the whol call recoring to prove that i had asked weather i will get full refund or no so sir please help me out to get refund of 16850/- regards

I made a booking using Ease My Trip portal online for my family. We booked 3 Rooms for 7 Guests at Hotel Varuna, Varanasi and paid INR 9801 to Ease My Trip using my card online on 04 April 2023. Upon booking we were shown Room Photos & Inclusions which were good enough to make the booking. Upon reaching the hotel at night 11PM on 04 April 2023, my family was shocked since the rooms were not as shown and one of rooms was very very small, without any windows and in pathetic condition. Upon repeated requests to Ease My Trip for talking to the hotel and sorting this out, they did not do anything. And my family (including a 75+ years old lady) had to suffer the trauma of staying in that room. Since this was very late at night, we had no other choice.