EaseMyTrip.com Complaints & Reviews

Name-dimple
[protected]@gmail.com
In mrng I booked my ticket for delhi to dehradun they show departure time 11:35 pm at 12 may 23 and arrival 13 may 23at 7am but when I talk to bus owner they said no bus travel in night today so plz can u give information about my trip
Booking ID: EMT[protected]
Delhi to dehradun
By Raj shila travels

I booked cab from ease my trip and their driver did not came on time so i hv to take another cab as i was getting late for my flight .. now when I am asking my refund they are not refunding my money saying there application showing different pickup location where I hv all proof that I have given my correct location even I have confirmation booking email with my correct pickup location mentioned

I had booked my flight on 9th of may at 23:50 GMT for my return to home flight to Ahmedabad from London at rate of Rs 29, 505/- after which I received call the next day from ease my trip agent to pay a hike in the price fare of Rs 5775/- Although my flight status was confirmed at that rate and I had received the confirmation email, the ease my trip agent Brandon and his supervisor have been harassing me by asking to pay more or they would cancel my flight for which I would get refund after 3-4 weeks whereas the website says 3-4 days. After constantly trying to make them understand my situation they kept on calling and harassing me on my exam day. They have called me more than 25 times in a span of 8 hours before my exam which has impacted a lot on my exam and my mental health. I am literally furious, upset and annoyed by such customer service from the company. I have been a loyal customer of ease my trip and facing such harassment is unacceptable and unethical. They shouldn't have shown that price in the first place and neither have booked my ticket and taken money from my account. I need justice. My booking reference ID is EMTUK1043195.

Dear [protected]@Consumercomplaints.in,

I'm filing this complaint on the fake and lousy service offered by EaseMyTrip com. regarding the refund issue of my flight ticket. I've booked one refund ticket from EaseMyTrip com. Due to some private issue, I could not be able to take the reserved flight on time, and I had asked for a refund service by contacting some staff working at this agency prior to the departure of flight. The first agent I had got in touch was a lady, she told me my ticket was supposed to have the property of being refunded according to their policy (although I didn't record her voice via cell phone, yet I've remembered her words very clearly) However, after the first conversation, She informed my ticket could only enjoy the service in change of date with additional expenses instead of concellation&refund when we had the conversation for second time, I also checked it with her colleague, one gentleman, his reason was even more ridiculous, he told me the refund policy was only valid for partial journey instead of the entire trip, thus my ticket could not be refunded. To be honest, I've never ever encountered with such irrational, non legitimate and terrible service through my entirely previous life. If it was not refunded, then I guess the information shouldn't appear on the online system of EaseMyTrip com. when I had chosen to book it at first place. However, if it had shown the correct information and I guess this agency was supposed to be responsible for the reasonable appeal from me as a client. That was the correct way to deal the business in a rational way. As a matter of fact, something which turned out to be even more ludicrous was the ticket information had been already falsified with non-funded property when I logged in my account afterwards. According to the final respond from this agency, It has shown the cancellation service could only be done within 24hrs before the flight departure. As everything demonstrated in the materials I attached, I've tried my best to contact them way before their valid policy time. And this is the exact reason why I've decided to hand in this complaint regarding their irresponsible, counterfeit and extremely contradictionary service. I'm asking for the help from you to teach this agency a lesson about how they are supposed to behave in a genuine way to treat their client in order to have a logic, sincere and responsible way to run the sustainable business. Thank you for your time and looking forward to receiving your help to handle the dispute in between me and this agency.

BRs,
Jin Zenghui
+[protected]

P.S. regardless of the original money refund, With your help, I would also like to obtain either their sincere apology or possible compensation for mental distress after such a long period of effortless struggling against them. I would really appreciate it with your consideration and action.

I prebooked seats for both onward and return journey. But both the times they are unable to provide the same for which I paid. Moreover for return journey we still have time till 20th May, but I dont see the intention to resolve the issue.

I booked my flight today with booking ID EMT[protected], from Guwahati to jaipur for 13th may, my payment is done, transaction mail also came but the flight status is showing pending . I didnt recieved my PNR yet .
Name - MANAN PARIHAR
[protected]@gmail.com

Request was raised to easemytrip to reschedule the flight time so that lay over time is less.Itinerary was from Charlotte-Iad, Iad- Doha and Doha to Bengaluru.
After following up for 100 days instead of rescheduling, they have cancelled Charlotte-IAD flight just one day before travel.
Travel date is 5-May-2023.
The amount of mentral trauma is horrible.

I have booked a flight ticket on 26th April from SG to Pune for date 16th Jun 2023. While confirming the amt showed was SGD 448 but during Payment they deducted 483 SGD.

Booking Reference is EMT116XXXX34.

I booked refundable tickets from ease my trip website.
But when i received the tickets, they were non refundable.

Hi Support Req:-
I have booked Air ticket from Muscat to Madurai on 28th April 2023 at 02.29pm, my amount get debited from my bank and easemytrip page stucked with the processing icon but after long wait not get any confirmation, and also the amount has been debited from my account of Rs. 41480/- through HDFC – bank. I have call about Many times for refund and Customer care team confirmed me it will be refund within 48 hours with the same transaction account but still not received any refund amount to my account and whenever I call, it takes hours to connect with sales and support team.

My Transaction Details are as follow below:,

Rs.41, 480.00 has been debited from your A/C XXX3472 via HDFC BANK Net banking.
Debit Amount: 41, 480.00
Date of Transaction: 28 Apr 2023
Narration: kqth644eaj627pgrcu-PAYUINDIA
Cheque/Ref. No.[protected]

My details
Rameshkannan Alagar
Mobile no India : [protected]

Recently I booked hotel through ease my trip
.I booked 10 rooms but they provide 4 rooms.my family members struggled why because they had language pblm.so they adjust . From 2days onwards I place request in ease my trip agents but they didn't provide proper information and said my senior agent called u but no one contact me till now.so plz solve this pblm as soon as possible

I booked 13 rooms but they provided only 5 rooms and at that time of booking i paid all the are .but at that time of checkout he charged for 2 rooms and he said we didn't recieve money from your app. you have to contact support team like that he said

Hi,
I called multiple times but your team is not helping
From yesterday they are saying I'll receive call or an email regarding update but no help.
Worst site will never suggest to anyone. Useless customer support
Literally no one is helping me from yesterday there is no follow up and no solution.
Useless

When I made the booking of the hotel it showed that the amount is fully refundable in case of cancellation now when I have cancelled I have not received the refund even after the consumer service people telling me to wait for 5-7 days .
Booking ID - EMT[protected]

I have recently rescheduled my flight and i did not receive the conformation even after paying the difference and convenience fee.
Since i did not receive the confirmation I called customer care, they first told me to pay 8k more in the name of fare difference and then i called them again because, this time another representative told me to wait for 3-4 hours, it generally takes this much time and ge told me it will be confirmed.
Then this deepak guy calls me and asks me the money rudely and keeps the call without listening. He was insisting and threatening me that he will cancel the rescheduling.
Afther that I receive a message frok EMT that they are receiving more than usual calls from me and there will be a lot of delay in answering my calls and I can contact them through messages only.
This is unacceptable, i have paid they convenience fee twice for all this??
Instead of they calling me i have to call them.
Moreover they don’t even help and talk so rudely.

Dear sir/ madam,
I am iqbal akhter, an nri staying in saudi arabia.
I booked a round trip ticket for my wife through easemytrip.com aka emt which was scheduled for[protected]Chandigarh to dammam) and the return was scheduled in january 2023. I had to reschedule due to some reasons. Website accepted the rescheduling fee and gave me confirmation of booking but never sent me the ticket. I tried to cancel the tickets but the...

EaseMyTrip,

Booking ID: EMT[protected]

Client number: [protected]

Hotel Name: The Wave by Citrine

Has swindled me of 21000, their booking team has been constantly fooling me for 2 days that we will update your booking and it's still pending.

I have called 12 times in the last 24 hours either getting a response that we will call you back in 20 minutes or that the 20 minutes were not over.

Or with the response that we have escalated. Upon asking to whom and what? no response.

I am going to file an FIR and raise a case in consumer court for the same. You guys are pathetic your process is horrible your customer service is abysmal and you are a fraud.

Taking away someone's hard money to fill your CEO's filthy pockets. Well done.
pathetic.

Ritesh Ranjan
[protected]

I have booked a ticket with ease my trip and cancelled the ticket before my journey but the refund not initiated they said its pending from airline side but while enquiring they said its pending from easymytrip side I have contacted customer care more than 10 times but issue not resolve yet please investigate and do the needful.

Name : Vijaya simhan Mohan
Booking ID AIR INDIA PNR 66AE8U
Mobile: [protected]
Ease my trip ID EMT[protected]
Email: [protected]@yahoo.com

This is with regards to the refund and cancellation for my ticket no :[protected]/1/1 and PNR - 5CRJ3I.

It's been months since I am following up on this refund. We had booked a similar ticket through MMT and we have received the refund for the same. Only with Easemytrip we are facing so many issues. Please apply for refund to the airline through their help desk.

मैने @EaseMyTrip से टिकट बुक करवाई थी 25 अप्रैल को दिल्ली से नासिक मेरी फ्लाइट अपने आप चेंज हो गई 25 की बजाय 27 अप्रैल को अब मैं रिफंड मांग रहा हूं तो कह रहे है एयरलाइन से संपर्क करो फिर तुम क्यों दुकान खोल कर बैठे हो कृपया मेरे पैसे वापिस करो