Claimed

EaseMyTrip.com Complaints & Reviews

3.3
Last updated Jun 18, 2024
Complaints 1311
Resolved
774
Unresolved
537
Quick Links
Statistics
Share
Contacts

File a complaint to EaseMyTrip.com

Having problems with EaseMyTrip.com?

File a complaint and get it resolved by EaseMyTrip.com customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

EaseMyTrip.com reviews & complaints page 7

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
RiteshRanjan2626
Apr 24, 2023
Apr 25, 2023
This thread was updated on Apr 25, 2023
Resolved
Report
Copy
Resolved

Cheated of 20400 rs.

EaseMyTrip,

Booking ID: EMT[protected]

Client number: [protected]

Hotel Name: The Wave by Citrine

Has swindled me of 21000, their booking team has been constantly fooling me for 2 days that we will update your booking and it's still pending.

I have called 12 times in the last 24 hours either getting a response that we will call you back in 20 minutes or that the 20 minutes...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vijaya Simhan
from Chennai, Tamil Nadu
Apr 23, 2023
Apr 24, 2023
This thread was updated on Apr 24, 2023
Report
Copy

Refund not initiated for more than 8 months

I have booked a ticket with ease my trip and cancelled the ticket before my journey but the refund not initiated they said its pending from airline side but while enquiring they said its pending from easymytrip side I have contacted customer care more than 10 times but issue not resolve yet please investigate and do the needful.

Name : Vijaya simhan Mohan
Booking ID AIR INDIA PNR 66AE8U
Mobile: [protected]
Ease...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Shikha K G
Apr 17, 2023
Apr 19, 2023
This thread was updated on Apr 19, 2023
Report
Copy

Refund request for international flight for 4 months

This is with regards to the refund and cancellation for my ticket no :[protected]/1/1 and PNR - 5CRJ3I.

It's been months since I am following up on this refund. We had booked a similar ticket through MMT and we have received the refund for the same. Only with Easemytrip we are facing so many issues. Please apply for refund to the airline through their help desk....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
सुरेन्द्र कुमार गुप्ता
Apr 17, 2023
Apr 19, 2023
This thread was updated on Apr 19, 2023
Report
Copy

Refund of my money of air booking

मैने @EaseMyTrip से टिकट बुक करवाई थी 25 अप्रैल को दिल्ली से नासिक मेरी फ्लाइट अपने आप चेंज हो गई 25 की बजाय 27 अप्रैल को अब मैं रिफंड मांग रहा हूं तो कह रहे है एयरलाइन से संपर्क करो फिर...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
सुरेन्द्र कुमार गुप्ता
Apr 17, 2023
Apr 19, 2023
This thread was updated on Apr 19, 2023
Report
Copy

Refund of air ticket

मैने @EaseMyTrip से टिकट बुक करवाई थी 25 अप्रैल को दिल्ली से नासिक मेरी फ्लाइट अपने आप चेंज हो गई 25 की बजाय 27 अप्रैल को अब मैं रिफंड मांग रहा हूं तो कह रहे है एयरलाइन से संपर्क करो फिर...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sayhello
from Gurugram, Haryana
Apr 15, 2023
Apr 21, 2023
This thread was updated on Apr 21, 2023
Report
Copy

Dreadful Experience: Incompetent Service and Lack of Communication- hotel booking refund "EMT113734274"

Address: Delhi
Website: Easymytrip

I had booked Himalayan Hill by evoke resor hotel in Pahalgam during my Kashmir trip on 3rd April to 4th April.I got confirmation mail immediately after payment .But when I visited the hotel and showed up at hotel there was no such booking . I was cheated by the site. Hotel staff said that I couldnt get rooms in that hotel as all rooms were already filled. I had my wife with me, and it caused great inconvinience because of bad weather and...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vishy iyer
from Mumbai, Maharashtra
Apr 13, 2023
Apr 15, 2023
This thread was updated on Apr 15, 2023
Report
Copy

Cancellation due to flight cancelation

Address: Mumbai

My flight was canceled by go air. When contacted, EaseMyTrip executive first told me that he can do nothing but offered me refund. After 2 days when reminded another executive said sorry and said refund will be made. Since no refund was confirmed, I again contacted . After another 2 days when reminded I was told to apply for cancelation through website. When tried, refund amount was shown far less. Again I had to contact EaseMyTrip customer...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
S
srikanth2384
Apr 12, 2023
Apr 13, 2023
This thread was updated on Apr 13, 2023
Report
Copy

More money requested from customer when flight preponed from airlines end

Below are the sequence of events:

14 Mar 2023:
I had booked my flight from Hamburg, Germany to Hyderabad, India via Easemytrip from the Itinerary recommendations provided by Easemytrip.

I got email notification from Vistara that my connecting flight from Frankfurt to Delhi has been preponed from 21:40 to 20:20, which gives me with only 1 hour 10 minutes for transit in Frankfurt.

I kindly...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
Drfazil
Apr 11, 2023
Apr 12, 2023
This thread was updated on Apr 12, 2023
Resolved
Report
Copy
Resolved

I didn't receive my refund money from the company

Address: Building No. - 223, Patparganj Industrial Area, New Delhi - 110092 (India)

I booked my flight ticket through easemytrip the airline cancelled my ticket on 27 march 2023 so I asked for the refund through easemytrip website my booking id: EMT[protected]
It has been 15 days as of now since i asked for the refund, till now I didn’t get any refund, i was calling everyday easemytrip customer service everyday they’re saying me to wait for 24hrs from past 4 days till now I didn’t get my refund...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
Nina Agarwal
Apr 11, 2023
Apr 12, 2023
This thread was updated on Apr 12, 2023
Resolved
Report
Copy
Resolved

Cheated by airline to amount of 20855

Address: 111 laxmi vilas 87 nepeansea road opp dariya mahal mumbai 06

I had 4 tickets booked through EaseMyTrip (EMT) on Air India from Male to Mumbai on 22nd March 2023. On 20th March, EMT emailed me saying the airline has cancelled the flight. I called up EMT and spoke with their executive Mr Samrat, who reconfirmed that the flight was cancelled and that I can cancel my tickets for a full refund. This was a recorded call. Important to note here that the airline did not communicate any cancellation to me,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
U
Urja Lodha
from Surat, Gujarat
Apr 9, 2023
Apr 11, 2023
This thread was updated on Apr 11, 2023
Resolved
Report
Copy
Resolved

Dreadful Experience: Incompetent Service and Lack of Communication

I am extremely disappointed with the service I received from EaseMyTrip. I booked a flight through their website with reference id QRYDOMHOL01FEB230114 for my Kashmir tour package from travel date of 4th to 10th June 2023. However, I have serious doubts about the legitimacy of my booking ID and have not received any confirmation for my travel.

I tried contacting their customer service multiple times to seek clarification and...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sreevidhyasuraj
from Ernakulam, Kerala
Apr 8, 2023
Apr 9, 2023
This thread was updated on Apr 9, 2023
Report
Copy

Hotel booking cheating

I had booked Hotel Green palette in wagamon for yesterday. Because of the rush in weekend I booked it one week before.I got confirmation mail immediately after payment .But yesterday when I showed up at hotel there was no such booking . I was cheated by the site. As it was weekend and festival season I couldnt get rooms in that hotel as all rooms were already filled and similarly with other hotels too. I had aged parents and children with...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Y
Yasir Qayoom
Apr 8, 2023
Apr 9, 2023
This thread was updated on Apr 9, 2023
Report
Copy

Invaluable refund with 4800 rupee cutting charges

Address: New Delhi
Website: Easemytrip

I have paid 11773 but get a refund of 6973, how it is possible that if my cancellation charge is 2250 and cancellation fee is 500, you charged me at 4800rupee.
JV4NVK is my pnr number....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
Bharat9
from Mumbai, Maharashtra
Apr 6, 2023
Apr 7, 2023
This thread was updated on Apr 7, 2023
Report
Copy

Hotel booking full meal issue

Address: Mumbai

Dear sir /madam
My booking number is
EMT[protected]
I had call many time on ease my trip customer care ..my issue is of meal ..I had done hotel booking with full Board meal on your site ..already 20 days gone but my meal issue not done till now .I called hotel they told me that your reservation is without any meal ..your hotel department staff is not good ..they don’t bother to call me ..I had done payment with meal...
Helpful
Be the first one to find this review helpful
Found this helpful?
5 Comments
Report
Copy
U
umang goenka
Apr 5, 2023
Apr 5, 2023
This thread was updated on Apr 5, 2023
Report
Copy

Refund issue

Website: EASEMYTRIP.COM

Sir,
i had booked my flight tickets from easemytrip from patna to goa on 4th of april 2023 of rs. 16850 and had to cancel because my dates were not sure and i was not sure and i had called the easemytrip customer care and had spoken to them about my refund and i was told that only 600 rs will be cut as convience fees rest amount will be refunded as i am cancelling before 24 hrs and now i recieved a message that even airline cancellation...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Z
zsourabh
Apr 5, 2023
Apr 6, 2023
This thread was updated on Apr 6, 2023
Report
Copy

Cheating with Pathetic Hotel Rooms & Not Providing Customer Support

I made a booking using Ease My Trip portal online for my family. We booked 3 Rooms for 7 Guests at Hotel Varuna, Varanasi and paid INR 9801 to Ease My Trip using my card online on 04 April 2023. Upon booking we were shown Room Photos & Inclusions which were good enough to make the booking. Upon reaching the hotel at night 11PM on 04 April 2023, my family was shocked since the rooms were not as shown and one of rooms was very very small, without...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
V
ValiantzNiranjan
Apr 4, 2023
Apr 15, 2023
This thread was updated on Apr 15, 2023
Resolved
Report
Copy
Resolved

Non returning of Airline ticket refund

I have booked Airline ticket through easemytrip.com. My sector was MCT to MAA with Air India airline. Due to operational reason, airlines has changed the flight timings which was not suited for me. Immediately I replied to Easemytrip to cancell my ticket and requested for full refund as the airline has changed their times on[protected]. From then onwards, am continuously following with Easemytrip for my refund, they simply put on the airlines...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
V
ValiantzNiranjan
Apr 4, 2023
Apr 7, 2023
This thread was updated on Apr 7, 2023
Resolved
Report
Copy
Resolved

Non return of Airline ticket refund

Address: New Delhi

I have booked Airline ticket through easemytrip.com. My sector was MCT to MAA with Air India airline. Due to operational reason, airlines has changed the flight timings which was not suited for me. Immediately I replied to Easemytrip to cancell my ticket and requested for full refund as the airline has changed their times on[protected]. From then onwards, am continuously following with Easemytrip for my refund, they simply put on the airlines...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Aldyhyde
from Guwahati, Assam
Apr 4, 2023
Apr 4, 2023
This thread was updated on Apr 4, 2023
Report
Copy

Account delete

I want to delete my account on easy my trip. There are two accounts there. One has my primary email and the other account has my primary number. I want both my primary number and email on one single account of easymytrip.
Therefore I want to delete my account which has my primary number(phone).
I haven't set any email or name associated with the account that I want to delete....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Rishabh.nandy
from Mandi, Himachal Pradesh
Apr 4, 2023
Apr 5, 2023
This thread was updated on Apr 5, 2023
Report
Copy

Money back

I had written my first mail on 24 march regarding waiving off flight cancellation charges since my VISA was rejected. EMT has not refunded any money. It is not responding to me and always asking me to wait for 48 hours. But it’s been 11 days and no action. My money is stuck with them....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy