EaseMyTrip.com Complaints & Reviews

Below are the sequence of events:

14 Mar 2023:
I had booked my flight from Hamburg, Germany to Hyderabad, India via Easemytrip from the Itinerary recommendations provided by Easemytrip.

I got email notification from Vistara that my connecting flight from Frankfurt to Delhi has been preponed from 21:40 to 20:20, which gives me with only 1 hour 10 minutes for transit in Frankfurt.

I kindly requested Easemytrip to provide an alternative which can help me catch the connecting flight, as i am travelling with 4 year old infant.

From[protected] until[protected], there has been multiple email to and from Easemytrip and multiple calls to their support center.
Below are the reasons which put me through extreame stress and trauma:

1. Everytime i call customer service, i had to explain them everything from step one. No one reads email chain and will NEVER pass call to their supervisor or manager.
2. Extreame long waits and no result and false promises. They say they have explained everything to their backend team and they will call me or email me and next thing you get email from new agent saying same thing and i had explain again from step one.
3. Despite other travel agents like expedia who helped their customers for similar cases (a friend of mine with same issue and same airline, just different date), Easemytrip kept asking e to pay more money.
4. Vistara has been very helpful in taking issue into their hands and providing with an alternative, and they also mntioned that this is againt the ethics and rules that Easemytrip is demading additional payment from customer.
5. Even after the issue is resolved with the help of Vistara not Easemytrip, i inform Easemytrip about their incompetence, they reply aying the flight cannot be rescheduled and asking for payment. This explains the level o[censored]nprofesstionalisam that they dont even care to read email form customer and blindly reply.
6. I provided them to call on alternate number, but keep calling on other numbers without even reading email and say i am not reachable.

I booked my flight ticket through easemytrip the airline cancelled my ticket on 27 march 2023 so I asked for the refund through easemytrip website my booking id: EMT[protected]
It has been 15 days as of now since i asked for the refund, till now I didn’t get any refund, i was calling everyday easemytrip customer service everyday they’re saying me to wait for 24hrs from past 4 days till now I didn’t get my refund

I had 4 tickets booked through EaseMyTrip (EMT) on Air India from Male to Mumbai on 22nd March 2023. On 20th March, EMT emailed me saying the airline has cancelled the flight. I called up EMT and spoke with their executive Mr Samrat, who reconfirmed that the flight was cancelled and that I can cancel my tickets for a full refund. This was a recorded call. Important to note here that the airline did not communicate any cancellation to me, only EMT communicated this.
I cancelled my tickets and booked new tickets on Vistara through EMT at a cost of Rs. 38, 368.
Thereafter they have only issued a partial refund of Rs. 18, 576 after deducting cancellation fees of Rs. 18, 584 (airline charges) and Rs. 1200 (EMT charges), saying that the airline has refused full refund.
First I'm disturbed on my holiday and given harassment & stress of a last minute cancellation and now since 20 days I'm trying to get a refund.
I'm at a loss of about Rs.20, 584 for no fault of mine.
This is causing me unnecessary harassment and stress to keep writing several emails, calling up and following up with EMT only to get the same scripted response that they are following up with the airline and that I should wait. Its also disturbing my work and my precious family time.
I want not only my full refund but I should also be compensated for waste of my time, energy and efforts. This is extremely unethical and unprofessional behaviour on EMT's part and they must be penalized for taking customers for a ride.
Thank you.

I am extremely disappointed with the service I received from EaseMyTrip. I booked a flight through their website with reference id QRYDOMHOL01FEB230114 for my Kashmir tour package from travel date of 4th to 10th June 2023. However, I have serious doubts about the legitimacy of my booking ID and have not received any confirmation for my travel.

I tried contacting their customer service multiple times to seek clarification and...

I had booked Hotel Green palette in wagamon for yesterday. Because of the rush in weekend I booked it one week before.I got confirmation mail immediately after payment .But yesterday when I showed up at hotel there was no such booking . I was cheated by the site. As it was weekend and festival season I couldnt get rooms in that hotel as all rooms were already filled and similarly with other hotels too. I had aged parents and children with me, and it caused great inconvinience . Later for night stay I had to pay double the amount for a stay . Kindly refund my amount.The hotel reception was saying that they do not have connection with this site then how can a website give me confirmation.This negligence/cheating cost me my trip.I need refund.

I have paid 11773 but get a refund of 6973, how it is possible that if my cancellation charge is 2250 and cancellation fee is 500, you charged me at 4800rupee.
JV4NVK is my pnr number.

Dear sir /madam
My booking number is
EMT[protected]
I had call many time on ease my trip customer care ..my issue is of meal ..I had done hotel booking with full Board meal on your site ..already 20 days gone but my meal issue not done till now .I called hotel they told me that your reservation is without any meal ..your hotel department staff is not good ..they don’t bother to call me ..I had done payment with meal so I want that only ..it does not take 20 days for meal issue..your hotel department service is very bad ..please issue my concern ..hope you understand my problem
Thank you

Sir,
i had booked my flight tickets from easemytrip from patna to goa on 4th of april 2023 of rs. 16850 and had to cancel because my dates were not sure and i was not sure and i had called the easemytrip customer care and had spoken to them about my refund and i was told that only 600 rs will be cut as convience fees rest amount will be refunded as i am cancelling before 24 hrs and now i recieved a message that even airline cancellation charges were applied . I have the whol call recoring to prove that i had asked weather i will get full refund or no so sir please help me out to get refund of 16850/- regards

I made a booking using Ease My Trip portal online for my family. We booked 3 Rooms for 7 Guests at Hotel Varuna, Varanasi and paid INR 9801 to Ease My Trip using my card online on 04 April 2023. Upon booking we were shown Room Photos & Inclusions which were good enough to make the booking. Upon reaching the hotel at night 11PM on 04 April 2023, my family was shocked since the rooms were not as shown and one of rooms was very very small, without any windows and in pathetic condition. Upon repeated requests to Ease My Trip for talking to the hotel and sorting this out, they did not do anything. And my family (including a 75+ years old lady) had to suffer the trauma of staying in that room. Since this was very late at night, we had no other choice.

I have booked Airline ticket through easemytrip.com. My sector was MCT to MAA with Air India airline. Due to operational reason, airlines has changed the flight timings which was not suited for me. Immediately I replied to Easemytrip to cancell my ticket and requested for full refund as the airline has changed their times on[protected]. From then onwards, am continuously following with Easemytrip for my refund, they simply put on the airlines side has to give the Authorization for the refund. Almost 50days am following with them. Thrice times I went to Air India office and they said that the ticket has booked through Easemytrip and they have to refund, there is nothing to do with the Airline approval/Authorization. This also had conveyed to easemytrip with AirIndia mail as a proof. Even after that also, they started to tell me the same answer.

I really do not know, what I should do to get the refund amount. Because of this I totally got mental stress. Kindly help me to get the refund from that Agency.

Booking ID : EMT[protected]

Regards,

Niranjan

I have booked Airline ticket through easemytrip.com. My sector was MCT to MAA with Air India airline. Due to operational reason, airlines has changed the flight timings which was not suited for me. Immediately I replied to Easemytrip to cancell my ticket and requested for full refund as the airline has changed their times on[protected]. From then onwards, am continuously following with Easemytrip for my refund, they simply put on the airlines side has to give the Authorization for the refund. Almost 50days am following with them. Thrice times I went to Air India office and they said that the ticket has booked through Easemytrip and they have to refund, there is nothing to do with the Airline approval/Authorization. This also had conveyed to easemytrip with AirIndia mail as a proof. Even after that also, they started to tell me the same answer.

I really do not know, what I should to get the refund amount. Because of this I totally get mental stress. Kindly help me to get the refund from that Agency.

Booking ID : EMT[protected]

Regards,

Niranjan

I want to delete my account on easy my trip. There are two accounts there. One has my primary email and the other account has my primary number. I want both my primary number and email on one single account of easymytrip.
Therefore I want to delete my account which has my primary number(phone).
I haven't set any email or name associated with the account that I want to delete....

I had written my first mail on 24 march regarding waiving off flight cancellation charges since my VISA was rejected. EMT has not refunded any money. It is not responding to me and always asking me to wait for 48 hours. But it’s been 11 days and no action. My money is stuck with them.

My Booking ID is EMT[protected] and my confirmation number is BOGVCE. I have booked the two way air ticket (Oman Airways) from Chennai to Chicago in the month of June 2022. I have came to Chicago on 30th Aug 2022. I have cancelled the return air ticket which is on 28th Feb 2023 in the month of Jan 2023. They have processed my application and put the refund money of 6109INR in my wallet at EASEMytrip. I have uploaded my scanned copy of my bank passbook several times to transfer money from wallet to my bank account. Every time, They are rejecting my application and ask me to re upload the bank passbook again and again without any logic. Also they are trying to call my Indian Mobile Phone which is not currently in use as I stay in USA. I have also send all my bank account information by email and they keep rejecting my application without any reason. Please note that this is my second complaint as they have rejected my application saying my name in the bank passbook is not matched. My name is given as Nagaraj CM instead of Nagaraj Chelliah Machavallavan and this is not all accepted. you guys are trying to cheat your customers and want to keep their money in your wallet just to embrace the customer's I'm tired of fighting with you guys. I never recommend any one in my life to easemytrip for their travel as you guys are simply cheating your valuable customers.

On 31/03/2023, I booked a roundtrip ticket to Vienna from New Delhi costing INR 81, 812.00.
Booking ID- EMT[protected], Yes it was a non-refundable ticket. Due to some family reasons, I wanted to cancel the ticket and I enquired about cancellation over Gmail. the proof of mail is attached. In that mail from the EaseMyTrip side, only the cancellation charges were mentioned as
Airline penalty: INR 14700/- per pax per sec
EMT cancellation service charge: INR 500/- per pax per sec.
So I cancelled the ticket under normal cancellation. At the time of refund, one EaseMyTrip employee VIVEK Told me that I will only get a refund of INR35, 591 from Emirates airline but from Polish Airlines I will only get INR 5208 only.
I was supposed to get INR66112 but now I am just getting INR40799 only. The EaseMyTrip has made fraud of INR25313. Please resolve this.

My Booking ID is EMT[protected] and my confirmation number is BOGVCE. I have booked the two way air ticket (Oman Airways) from Chennai to Chicago in the month of June 2022. I have came to Chicago on 30th Aug 2022. I have cancelled the return air ticket which is on 28th Feb 2023 in the month of Jan 2023. They have processed my application and put the refund money of 6109INR in my wallet at EASEMytrip. I have uploaded my scanned copy of my bank passbook several times to transfer money from wallet to my bank account. Every time, They are rejecting my application and ask me to re upload the bank passbook again and again without any logic. Also they are trying to call my Indian Mobile Phone which is not currently in use as I stay in USA. I have also send all my bank account information by email and they keep rejecting my application without any reason. Therefore, I kindly request you to solve this issue and make arrangement to transfer my money from my wallet to Bank account.The bank details are as follows:
Account holder/Traveller name: Nagaraj CM
Account No: [protected]
Bank Name: Indian Overseas Bank
IFSC Code: IOBA0001868
I do hope that you would try to help me in transferring money from wallet to my bank account in easemytrip.com
Thanking you

I booked flight tickets from jaipur to doha for the first time with easemytrip.
I mailed them continuously for a month to get my ticket rescheduled and asked for any date from October 2023 to March 2024 but their only answer was that tickets are not available. In the last they called five days before my booking that the ticket is in October but for that I will have to pay more than the rate of the new ticket. Means the money for the previously booked ticket was also gone and if I get a new ticket done forgetting it, it will cost me more. This is the limit, you clearly refuse that we will not reschedule, what are these excuses for? I am going to consumer court against them, if something like this has happened to you too then contact me and take legal action against them.

(booking id is[protected] mr. Pratik dave had booked a room in hotel royal orchid central grazia at vashi, navi mumbai. As the payment was done online so we are waiting for the refund from ease my trip but still you have failed to give us the refund as it has been over 45 days since booking but you guys are least bothered in giving the reply to the customer on toll free number or on e-mail. We are calling on toll-free number which is[protected]th time but you guys have the same reply which is we will get a call back from your side which never happens. We are tired of calling you and explaining the same thing again and again on the phone but you guys are so lazy in doing your work that you dont even care from what your customer is suffering only because of you. After this if you dont take any action from your side then we will be going to consumer redressal forum.

Hi,

I would like to help me delete my easemytrip account ASAP. Want it deleted for privacy.

email : [protected]@gmail.com

We had booked flight ticket (Booking ID - EMT[protected]to and fro from Bangalore to Istanbul on 20thAug 22 via Ease my trip in Kuwait Airways.
On 21stDec 2022 and 25thDec 2022 we got email from airlines stating that itinary has been rescheduled as below

Airline PNR:-6MF5PH
Onward journey BLR to IST (Rescheduled date) - 21st April23
Onward journey BLR to IST (Booked date) - 22nd April23

Return journey IST to BLR (Rescheduled date) - 3rd May23
Onward journey BLR to IST (Booked date) - 1st May23

Due to this our whole itenary is affected and we cannot travel with modified itenray due other scheduled events.This is re-schedule is purely airline fault and more than 24 hrs we were assured that full refund will be granted.

After contacting Ease my Trip they told to wait for 7-10 working days to get confirmation on cancelled amount refund but till date we have niether received the refund nor any information about further action. Its a huge amount of 140657 and ease my trip and airlines is not refunding our money and passing the buck each time we call. We want full refund of our booked amount else we have to take legal step to deal with this fraud.