EaseMyTrip.com Complaints & Reviews

Hey

I booked 2 bus ticket on 8 June for Kodaikanal to chennai journey on praveen travels, I was trying to book i summit all the necessary information and pay the amount for both ticket through gpay. Money got deducted but the interface for paying didn't change my got deducted and not getting any information like PNR, BOOKING ID OR BUS TICKET after paying my money

I want EaseMyTrip.com return my money

Booking ID: EMT[protected] made on May 4 at about 11:48 PM using No Cost Option on BOB EMI.

1. The booking for three rooms in the my name was confirmed but surprising the Emi option was showing interest rates while claiming to be no cost.

2. Booking & cancellation policy states as follows:

Before : 04-May-2023 INR. 0 (Free Cancellation)
From : 04-May-2023 100% Charge (Non Refundable)
This is extremely misleading and is a strange practice not used by any other travel portal known to me. What the policy essential mean is simply that it is Non refundable booking and would simply be mentioned as such. However, you mention it in a fairly unnecessary and misleading ways as if there are two options. The first option essentially and logically means that a customer can cancel a booking free of any charges if he cancels it before making the booking. It’s nothing but an effort to scam customers. I had reported the issue earlier about a year back on a different transaction. I was then told, that easemytrip had agreements with various portals and it simply reflects what they pass on to it so it cannot do anything about this inexplicable cancellation policy.

3. The entire money deducted from my card and is reflecting as such although it was meant to be a no-cost EMI transaction

Booking ID: Booking ID:EMT[protected] made on May 5 at about midnight of 4th, using EMTSCB promocode on Standard Chartered card.

The booking was intended in the name of Rohan Arya Marda & others for same 3 rooms in the same hotel as above.
The booking went through and the money was immediately deducted from the card.
The confirmation received by us however showed the booking as pending. It is unfair to charge a customer for a booking unless one can commit delivery.

Booking ID: Booking ID: Booking ID: Booking ID: Booking ID:EMT[protected] made on May 5 at about midnight of 4th, using EMTSCB promocode on Standard Chartered card.

The booking was intended in the name of Chinar Sanghi & others for same 2 rooms in the same hotel as above.
The booking went through and the money was immediately deducted from the card.
The confirmation received by us however showed the booking as pending. It is unfair to charge a customer for a booking unless one can commit delivery.

The booking after days of research was made on EMT after several portals showing eight rooms being available for 15th June to 17 June for a group of 16. Normally, as fares and availability are dynamic, one would normally get a message that rooms are no more available or rates are no more applicable before the money is deducted.

Later that night, I got a call from EMT stating that the 5 rooms showing as pending are not available with the hotel. So, the hotel was simply blamed.

When I said I could book the rooms through Agoda, he stated that they contacted agoda and rooms are not available with them either. So not the blame was passed on to Agoda

No effort was made to inform me if any of the pending rooms, if not all of them, were available.

In response, when I asked the rep, that if I manage to get the same rooms directly either from hotel or any other portal, would they compensate me for any additional cost I may have to bear. He denied being able to do so.

I then, said I cannot have 6 out of 16 guests staying in one hotel and other in either in a different area in the same hotel or in a different hotel, so, to kindly cancel the confirmed three rooms in the name of Manoj Poddar & others and refund the entire amount. I was told that the booking made about less than an hour back is not refundable under mis-leading terms. So the entire onus for all the faults in your system was passed onto me as a customer.

I was finally told that the matter is being escalated and I would soon get a resolution.

I spent the entire night sleepless and worried. Next morning, I called emt and was promised a call back with in 30-40 minutes. Subsequently, I got a mail stating that my issue is under consideration. Finally, I got a call, later in the afternoon stating the same as earlier and passing the entire onus on me.

On this final call, I asked for complimentary upgrades, which is normally a practice followed by reputed portals and hotels when they charge customers for rooms not available with them. I was denied

I such an helpless situation o[censored]nprofessionalism and zero cooperation, .I then suggested that one more room in the same category is still available on their own site as well as agoda at a lower price than originally booked, also the pending 4 rooms are available at a lower cost using the same promocode EMTSCB in a lower category as cheaper price. So she could book them accordingly and refund the difference on account of cheaper lower- category rooms as well as compensate us reasonable for all the harassment.

She agreed and made all the bookings. Having done so, she confirmed that eight rooms have now been booked, that I would soon get a refund of Rs 6000, and a voucher as a compensation as decided by the management. When I tried to understand the calculation of refund amount she was jittery and asked me how much refund would I be happy with. I mentioned the amount as Rs 10000 & no compensatory vouchers which she refused showing unwillingness to understand any calculation.

After the call, when I received the confirmation, I was surprised to see that she has been able to book the same original category room, not one as confirmed and agreed on the phone but 2, while, booking three lower category rooms instead of four.

Now, this additional bungle up had caused extreme in convenience for us. When Easemytrip was unable to offer any solution in form of confirming all eight originally booked rooms that they had charge me for, or upgraded allegedly unavailable rooms or cancel and refund the amount for three rooms confirmed, I offered them a practical solution, hoping all eight children can stay together and the adults may stay together in a different area of the hotel. However this initiative of mine has also been bungled up.

I have not received and promised refund or compensatory vouchers as of now. I did get a call again from EMT from someone to resolve my issue but after long conversation the line got disconnected because of my batteries being discharged. Since then, I have heard nothing either on phone or in writing.

Hi,
Recently I’ve booked a hotel “The Umrao” for one day (24 May 2023 to 25 May 2023) via EaseMyTrip.com site and prepaid the amount of Rs 5578 in advance. When I visited the hotel, the hotel denied the checkin and when asked they told rooms are unavailable at the moment. They (hotel The Umrao) further cancelled my booking and told me to talk to EaseMyTrip customer support.
Following what the hotel said, I tried to get some help from EaseMyTrip consumer support team but had no luck and didn’t get the hotel room that day (24 May 2023).
Being in new city for the first time, I was helpless that day and was left with no option. This all happened because of worst service of EaseMyTrip.com and it’s employees. The way they took booking and entire amount for hotel, and further not able to provide the hotel to customers is big fraud in itself.
Further on 24th May 2023, I’ve to get another hotel and have to pay again for it as I’ve left with no option.
Still I’m following with EaseMyTrip.com to get my refund of Rs5578 but they’ve no updates for me.
I’m sharing with you guys all of my booking details of hotel “The Umrao”.
Please help me get my refund of Rs 5578 as soon as possible.

I booked a hotel from easemytrip.com and paid the full amount online, but still the booking status Is showing pending and it says they are not responsible if the hotel denies check in.

Booking Id: EMT[protected]

Kindly confirm the status or refund asap.

I have booked a flight to Russia through Easemytrip of Oman Airways. Due to some operational reason one of the flight was cancelled by Oman and Oman has asked us to contact the Agent for rescheduling the flight free of cost.

Easemytrip is asking for additional rescheduling charges which is around 40k, and after fighting that Oman has approved free of cost, it is not responding and we are asked to wait for 2 hours for solution, we asked to get the call diverted to senior person, that commitment is also made by the travel agent and still have not received any call from easemytrip. It is almost 3 days we are unable to reschedule one single flight,

We had 10 more tickets through different agents however they have not charged us and have resolved in 10 mins

I'm Rajeev Kumar Singh. I live at Ghaziabad, Uttar Pradesh. I booked a bus ticket for my parents through Easymytrip.com from Kalindi Kunj, Delhi to Siwan, Bihar with scheduled departure time on 14th May 2023 at 01:45 PM. Whose booking number is EMT[protected]. After reaching Kalindi Kunj, I called the bus operators contact no ( [protected], [protected] ) but mobile no was continuously Switch Off showing. Whose complaint i ware done by Easemytrip Customer Care no [protected]. After which I was given 2 more numbers from customer care. these number are [protected], [protected]. But these numbers were also not in service. I called customer care several times and complained.
Then i was told by customer care that we (easemytrip) was also tried to contact bus operator but not connected. so you return your home and i ( easemytrip ) am processing your refund process.
Even after that i called many days for refund but got no satisfactory answer.
Then I called the customer care again on 26 May, then I was told by the customer care that the bus operator has rejected the refund. Reason told that the bus operator had called, I did not receive.
EaseMeTrip Check Your Customer Care Records. According to the company, all our calls are on recorded lines. When EasyMyTrip itself admitted that there is no communication with the bus operator on 14th May. Can the bus operators show any proof that they called me. then how can they cancel my refund.
I have upset now. I think the bus operator and EaseMyTrip are cheating the customer.
Still, I hope the company will take my issue seriously and resolve it appropriately and refund my total amount 4018.
Please refund my 4018/- immediately basis otherwise I will complain in consumer court and also complain in BSE, NSE & SEBI
Thanks You
Regards
Rajeev Kumar Singh
Ghaziabad, U.P.-201005
+91-[protected]

I John K Beimosia have booked a flight with Air Alliance PNR G3E3ZW under the booking no. EMT[protected] via Easemytrip from Aizawl to Shillong.However, the flight was canceled by airlines due to such inconvenience since I opted for the refunds I've been waiting for 2 months and haven't received any till dates.
I have booked my flight on 20th April 2023 subsuming i applied for the refunds and provided all the required docs such as proof of cancellation of the flight as per the site
I have called the Air Alliance team Lengpui this morning and they mentioned that the travel site have to claim it.Even after i told them to claim they kept on giving me the same response for 2 months that they have escalated the matters
I have never experienced such inappropriate and unprofessionalism incidents.However, I do not recommend any person to book their itenary with easemytrip.It was a mistake booking with ease my trip

I have been waiting till date haven't received yet

Post multiple email follow-ups and phone calls with customer care since last 4 months with Easymytrip there is still no confirmation when I will get my refund. I have explained my concern to the Easymytrip unlimited times regarding the seat selection charges which I paid in advance while booking the tickets. But on boarding pass we were given different seat numbers. These spacious seats were booked for senior citizens and 1 of them is wheel chair bound, but instead they were given cramped seats which lead to trouble for them during travel. And now after so many follow-ups and calls the refund is not given for the same.
Travel dates: del-Sin 21 dec, 2022 and sin-del 28 dec 2022.

I did my booking online via https://www.easemytrip.com/ for a ticket from Zagreb to Bucharest on 19/5/23 and despite receiving both PNR and e-ticket booking confirmation, I have my booking rejected. Payment was also successful. Booking ID -EMT[protected]/ PNR : 5WD9W9

So when asked to provide a legit reason for rejection, care center personnel of easemytrip didn't provide one. No responses to the emails either. [protected]@easemytrip.com

The refund request has been made over the phone and I was advised to wait 7 days. But I don't know whether it guarantees the transaction reversal/refund to my account. I do suspect a fraudulent dealing unless this amount is fully refunded

It's been months since I am following up on this refund. We had booked a similar ticket through MMT and we have received the refund for the same. Only with Easemytrip we are facing so many issues. Please apply for refund to the airline through their help desk.

I have spoken to the airline and they have said you're not applying for a refund in the correct manner. Your helpline number is not helpful at all - they don't understand anything. Please have someone from the refund team call me.

On November 2nd 2022 first time I did booking for Saudia Airlines for a return journey as follows: May 11th 2023 dep BOM to LAX and return July 8th 2023 LAX to BOM.
Just about 4 to 5 days before I departed from Mumbai for LAX, I received a message from Saudia Airline that there is a major disruption in my return flight of LAX to BOM on July 8th and hence they have rescheduled it for August 5th 2023. Now this was a shocking news to me as flight was rescheduled after 28 days. This is obviously unacceptable to me. So I first contacted Saudia Airline customer care. They said that they would certainly do the needful including full refund but my agent of booking i.e. Easemytrip has to be communicating with them as I did booking from them. Since then repeatedly I have been contacting Easemytrip on phone and on mail. Assurances given on phone do not match their mail responses. Since the airline has rescheduled the flight unilaterally for 28 days later, and this unacceptable to me, I must be paid full refund for my return journey as I am asking for a cancellation of such a flight rescheduled by the airline. My original flight booking is for July 8th 2023. Airline is unable to provide any altetnative flight for the same day. They have informed about it before 14 days of departure and as the rescheduled flight is not acceptable to me, they have to give me full refund on cancellation as per article 10 of GACA of Saudia . All these has to be pursued by Easemytrip as they are the one through whom the booking is done. Their responses in number of mails have been repetitive and it seems they do not know how best to pursue the matter by showing the Saudia Airline their own GACA rule. Only answer given by Easemytrip on mails is that Airline has denied full refund. This unacceptable by any stretch of common sense.I am in USA at present and all this has really created a lot of harrassment for me. This is below par service by Easemytrip sofar. I hope through this the matter is pursued with Saudia and full refund for the remaining part of my journey is provided as Saudia has cancelled my flight on July 8th from LAX to BOM and rescheduled it for Aug 5th 2023 on their own.

I tried to book Flight of 13th May from Mumbai to Indore on 12th May for 2 persons via Easymytrip website. My money got debited from bank account but Flight Ticket is not booked, & Status is shown as Rejected.
I got message from Easemytrip that they were unable to confirm flight booking of Mumbai-Indore Air India flight of 13th May & they have processed full refund of 9018 rupees.

Kindly let me know when the refund amount will get credited to my bank account.

Regards,

Today I booked EaseMyTrip*Bus Booking* for Delhi *to* Dehradun has been Confirmed.

*Passenger Names:* Dimple

Booking ID: EMT[protected]
Bus PNR: 23811-TS[protected]NNGT
Bus Ticket Number:[protected]
Bus Details: RAJ SHILA TRAVELS

Departure Details: 12-May-2023(Friday)11:35 PM
Boarding Point: Kashmere Gate Metro Gate No. 5
Seat Details: 13

Arrival Details: 13-May-2023(Saturday), 07:00 AM
Dropping Point: ISBT Deharadun
But bus driver tell there is no other travel in night so I want to complaint regarding my booking

Name-dimple
[protected]@gmail.com
In mrng I booked my ticket for delhi to dehradun they show departure time 11:35 pm at 12 may 23 and arrival 13 may 23at 7am but when I talk to bus owner they said no bus travel in night today so plz can u give information about my trip
Booking ID: EMT[protected]
Delhi to dehradun
By Raj shila travels

I booked cab from ease my trip and their driver did not came on time so i hv to take another cab as i was getting late for my flight .. now when I am asking my refund they are not refunding my money saying there application showing different pickup location where I hv all proof that I have given my correct location even I have confirmation booking email with my correct pickup location mentioned

I had booked my flight on 9th of may at 23:50 GMT for my return to home flight to Ahmedabad from London at rate of Rs 29, 505/- after which I received call the next day from ease my trip agent to pay a hike in the price fare of Rs 5775/- Although my flight status was confirmed at that rate and I had received the confirmation email, the ease my trip agent Brandon and his supervisor have been harassing me by asking to pay more or they would cancel my flight for which I would get refund after 3-4 weeks whereas the website says 3-4 days. After constantly trying to make them understand my situation they kept on calling and harassing me on my exam day. They have called me more than 25 times in a span of 8 hours before my exam which has impacted a lot on my exam and my mental health. I am literally furious, upset and annoyed by such customer service from the company. I have been a loyal customer of ease my trip and facing such harassment is unacceptable and unethical. They shouldn't have shown that price in the first place and neither have booked my ticket and taken money from my account. I need justice. My booking reference ID is EMTUK1043195.

Dear [protected]@Consumercomplaints.in,

I'm filing this complaint on the fake and lousy service offered by EaseMyTrip com. regarding the refund issue of my flight ticket. I've booked one refund ticket from EaseMyTrip com. Due to some private issue, I could not be able to take the reserved flight on time, and I had asked for a refund service by contacting some staff working at this agency prior to the departure of flight. The first agent I had got in touch was a lady, she told me my ticket was supposed to have the property of being refunded according to their policy (although I didn't record her voice via cell phone, yet I've remembered her words very clearly) However, after the first conversation, She informed my ticket could only enjoy the service in change of date with additional expenses instead of concellation&refund when we had the conversation for second time, I also checked it with her colleague, one gentleman, his reason was even more ridiculous, he told me the refund policy was only valid for partial journey instead of the entire trip, thus my ticket could not be refunded. To be honest, I've never ever encountered with such irrational, non legitimate and terrible service through my entirely previous life. If it was not refunded, then I guess the information shouldn't appear on the online system of EaseMyTrip com. when I had chosen to book it at first place. However, if it had shown the correct information and I guess this agency was supposed to be responsible for the reasonable appeal from me as a client. That was the correct way to deal the business in a rational way. As a matter of fact, something which turned out to be even more ludicrous was the ticket information had been already falsified with non-funded property when I logged in my account afterwards. According to the final respond from this agency, It has shown the cancellation service could only be done within 24hrs before the flight departure. As everything demonstrated in the materials I attached, I've tried my best to contact them way before their valid policy time. And this is the exact reason why I've decided to hand in this complaint regarding their irresponsible, counterfeit and extremely contradictionary service. I'm asking for the help from you to teach this agency a lesson about how they are supposed to behave in a genuine way to treat their client in order to have a logic, sincere and responsible way to run the sustainable business. Thank you for your time and looking forward to receiving your help to handle the dispute in between me and this agency.

BRs,
Jin Zenghui
+[protected]

P.S. regardless of the original money refund, With your help, I would also like to obtain either their sincere apology or possible compensation for mental distress after such a long period of effortless struggling against them. I would really appreciate it with your consideration and action.

I prebooked seats for both onward and return journey. But both the times they are unable to provide the same for which I paid. Moreover for return journey we still have time till 20th May, but I dont see the intention to resolve the issue.

I booked my flight today with booking ID EMT[protected], from Guwahati to jaipur for 13th may, my payment is done, transaction mail also came but the flight status is showing pending . I didnt recieved my PNR yet .
Name - MANAN PARIHAR
[protected]@gmail.com

Request was raised to easemytrip to reschedule the flight time so that lay over time is less.Itinerary was from Charlotte-Iad, Iad- Doha and Doha to Bengaluru.
After following up for 100 days instead of rescheduling, they have cancelled Charlotte-IAD flight just one day before travel.
Travel date is 5-May-2023.
The amount of mentral trauma is horrible.