EaseMyTrip.com Customer Care
Easy Trip Planners Pvt. Ltd.
Customer satisfaction rating: 90%
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COMPLAINTS

EaseMyTrip.com Customer Care

Easy Trip Planners Pvt. Ltd.

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Address
460, F.I.E Patparganj Industrial Area
New Delhi
New Delhi District
Delhi
India - 110092

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Customer satisfaction rating
90%
Complaints
224
Pending
9
Resolved
198
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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EaseMyTrip.com Complaints & Reviews

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Easemytrip.com — Not attending calls [Resolved]

 Deepak Lohia
Before 4 days i have booked 2 flight tickets through www.easemytrip.com pf air asia.
On the date of departure i have got a massage from air asia that flight has been cancelled.
Then i have tried to contact air asia executives through customer care no. But after 10 call (On all calls put on hold) they have not attended my call.
Then i have decided to to contact my sellers to whom i have paid money.
They have not send any message or calls for cancellation of flight, but this was their duties to inform passengers for this unsuspected situation.
Then i decide to call...
Complaint comments  Read comments [3]Complaint category Travel Agents

Easemytrip.com — Ease my trip cancelled my ticket without confirmation/information [Resolved]

 Asinha491
I booked two tickets through easemytrip.com website on jan 13, 2017. Ticket was from varanasi to mumbai of march 19, 2016 for the two passengers:
1. Ankita sinha
2. Pran prasoon
Due to change in plan, we cancelled one ticket of my husband (Mr. Pran prasoon) on feb 14, 2017 through call. Based on the cancellation, i received revised ticket from easemytrip. Revised ticket clearly mentioned that my ticket was confirmed and my husband’s ticket (Pran prasoon) was cancelled. On the day of travel, march 19, 2017 i reached varanasi airport with my confirmed ticket. Spice jet officer...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — Refund amount of rs 17091 (payu id 6086058496, request id 3993038652) [Resolved]

 Naveenchandra K
On 11th april 2017 i have booked a ticket online via easmytrip.com from ahmedabad to goa date of journey being 19/5/2017 by indigo (India) flight
I received a ticket saying booking pending although the amount of rs.17091/- was deducted.
On query via e-mail (Since telephone was not accessible) for the ticket status easemytrip.com replied "the following itinerary has been rejected due to non-availabilty of seats in the same class booked by you. Your amount would be refunded automatically." further they promised maximum 72 hours to get the amount credited.
But till date i have...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — Refund not made after one month [Resolved]

 rajeshpj
Hi, i booked a flight ticket through easemytrip.com. I missed the flight. So i requested them for the refund. They did not issue my refund saying some technical delay even after one month. Till now i didn’t get any proper confirmation of refund from them. I deeply disappointed by their response.

Booking details
Passenger : mr. Kailas ps
Sector :cok-bom
Status :confirmed
Gds pnr :52plqo
Airlines pnr: mvfrve
Ticket no :[protected]/1/1
Jet airways: 9w-825
Date: sun-26feb2017
Total fare: rs. 2808.00
Email: [email protected]
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — Online Ticket Booking Rejected but Amount not refunded [Resolved]

 ppdey
On 12th March 2017 I have booked a ticket online via EasMyTrip.com from Gauhati to Bangalore, date of journey being 14/3/2017 by Air Asia(India) Flight 1983.
I received a ticket saying booking pending although the amount of Rs.5498/- was deducted.
On query via e-mail (since telephone was not accessible) for the ticket status EaseMyTrip.com replied "The following itinerary has been rejected due to non-availabilty of seats in the same class booked by you. Your amount would be Refunded automatically. " Further they promised maximum 72 hours to get the amount credited.
But till...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — False payment taken. No ticket provided had an exam which i missed [Resolved]

 pun561
Hi
I did an online booking from bangalore to delhi via bhuwaneswar from EASEMYTRIP.COM they deducted the money of Rs 9, 327 from my account but after one hour they cancelled it. The reason they told me on phone (when the customer care executive called me that it was due to link down) and then they sent me a mail that it was due to seat unavailibilty. I requested them to book another fight for me and i am ready to pay whatever the fare difference is but they refused. As i was having an Exam on February 9, 2017 but beacuse of this i will have to miss it now and waste my one more year as they...
Complaint comments  Read comments Complaint category Online Shopping

Easemytrip.com — Full refund for flight booking-bet21616463925 — urgent [Resolved]

 biyala19
I write to you requesting your support in cancelling the attached ticket without charges. As you would acknowledge I am booked for the same journey on the same flight & this booking is purely an outcome of technical issue.

I was keen to book the said ticket & I was trying for the same. While I made the payment there was no confirmation from the service portal or the bank & hence the second ticket was booked.

In total 2 tickets got booked for me on the same airline at the same time.I have been continuously requesting & asking your helpline team but to no avail. I again...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — My refund is not given [Resolved]

 Pratishtha Narain
I booked my ticket through easemytrip.com with airline PNR as MNPBCR. I had cancelled my ticket before the scheduled date of the flight departure as I was told by one of the Jet Airways customer care executive that I will get the full refund while cancelling the ticket as the timings of the flight had been rescheduled. But till now ease my trip has not given me the same. Its going to be around 3 months now. Please help!!...
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — Not reimbursing the money for their mistake [Resolved]

 Radeesh Nair
On 22nd January 2017, after trying to book the ticket for the first time from the easemytrip app, when I did not receive any confirmation, I made several calls to easemytrip customer care number. I guess 4 calls but I have recorded 3 of them. In all the 3 calls I made it very very clear that I did not receive any mail from their end. On the last call of that day that I made (for which the audio recorded time is of 4:52) to easemytrip, , their representative Ms. Sonal Arora made it very clear to me that my transaction was failed and I will be getting my money back in 3 days and I can try for a new...
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — Full Refund [Resolved]

 [email protected]
Dear sir/madam,
I had booked 3 tickets to Chandigarh on 12th January and due to unfortunate reasons I was bound to cancel the tickets. When I had cancelled the tickets there was no cancellation charges as in the screen shot attached. If Indigo doesn't apply any cancellation charges why is there such a big deduction while refunding the same.
Officially you are supposed to deduct Rs. 250 per ticket then why is the deduction so high.
Please give me a valid explanation for the same and if it's deducted more please refund the rest of the amount asap....
Complaint comments  Read comments Complaint category Banks

Easemytrip.com — Improper ticket booking, after the web page showed transaction failed, even then money is not refunded [Resolved]

 Vishita
Hi,
We tried to book Flight ticket from Goa to Hyderabad on mar 9th, at the transaction time web page dint show up properly as ticket is confirmed and also we dint get any confirmation message to mobile number or mail id.(We tried calling ease my trip customer care people but none are reachable, how many times we tried also nobody picked the call. customer care is horrible)
We thought ticket is not confirmed and we booked another ticket from goa to Hyderabad for the same, now our money dint get refunded easemytrip people are not helping to cancel the older ticket for which we dint...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — Refund [Resolved]

 UTKARSH SHETH
I was suppose to travel by Indigo Airlines but the flight and sector for my DEL-NAG sector got cancelled for which I am eligible for full refund and same was honestly done by Indigo Airlines and same has been confirmed by them in writtern but Easemytrip want to make money out of that as well so they told me that they will refund me only half of the amount and said that Indigo has not approved for full refund.Since then with the proof I am writing them mails and after many telephonic calls they are not responding.
Please look into the matter and process the FULL REFUND asap.

Sr...
Complaint comments  Read comments [2]Complaint category Airlines

Easemytrip.com — Regarding flight booking (Pnr - ry2p4n) - goair [Resolved]

 [email protected]
Hi,

I booked flight ticket from ranchi to bangalore for 4/01/2017 today (Pnr -
Ry2p4n).

The name of the traveler got misspelled (Snigdha jha instead of snigdha
Prakash). Can you please update the same?

I am pretty sure that it is possible from your end as i recently had similar issue with my goair flight from chicago to new delhi and it was corrected by goibibo customer care. I am unable to reach customer care from outside india.

Looking forward to your response.

Regards,
Snigdha prakash...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — No refund reflected in account [Resolved]

 Aditi Chiring
I tried booking flight tickets on www.easemytrip.in on 30 November 2016. The transaction was successful on my end and I received a booking confirmation regarding the same. However 2 hours later, my transaction was rejected citing unavailability of seats. The refund was supposed to be automatic but after 10 days and dozens of phone calls later, i still haven't received my refund. The details are attached in the two screenshots.

Aditi Chiring
Sub-editor
Deccan Herald...
Complaint comments  Read comments [1]Complaint category Travel Agents

Easemytrip.com — Deducted payment 2 times & not refunding money back [Resolved]

 Manju Luthra
This is to inform you that on dated 8/10/16 i was booking my air ticket from Chennai to Delhi for 12/12/16 in the name of Kartik Luthra and when I paid the amt i saw the message payment unsuccessful then I tried again and next time I saw the message payment successful then I received a msg for air ticket on the mobile no . After one month when I received my bank statement I found that on the same day 2 times payments been deducted against the ticket then I have spoken with your CCE and found that due to the technical problem two ticket been made in the same name and PNR nos been given FMALWB and...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — Refund not made [Resolved]

 Ajay Kumar Chunekar
I had applied for cancellation of ticket on the sector Delhi-Hyderabad on 25th Oct. 16. The reference id was BET[protected]. But 10 days have gone, so far they have not refunded my money back. Do not get proper response when we make a call to them. Most of the time there lines are engages or they will keep us waiyting and disconnect to avoid giving answers....
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — Neither crediting refund on cancellation, nor replying mails [Resolved]

 Drtapan
I had booked a trip for my advocate ms. sanchari sen in goair flight from delhi to patna at 5-25 pm from delhi igi airport on 19th oct 2016.
The ticket was booked through easemytrip (easemytrip ref no:bet[protected];goair pnr:ahdq48.
I received a sms on 19th oct 2016 afternoon that the flight no:g8-149 has been preponed at 16-45 hrs (please see attached screenshot).
Ms. sen reached delhi the same morning from kolkata on my business at delhi which would have had remained unfinished to get this rescheduled flight.
On my request by email and on phone, goair cancelled...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — This complaint is regarding the refund of my flight ticket. [Resolved]

 Mounikabedi
Hello, here I would like to share my complaint regarding the refund of the flight which I have booked and cancelled through thus site. Though I contacted this site throught mails and phone calls. I didn't receive any response regarding the refund.
Here I would like to share my flight details:
Booking id: BET[protected]
PNR number : y0ycl
Ticket number:[protected]
Ticket id: 1134394
Thus ticket id is regarding the complaint which I've raised to easemytrip.com...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — Easemytrip.com is not changing the intial of a passanger [Resolved]

 Ajay Ranjan14
Hello All,

Problem :: I asked to change the intial of HArsh Kumar from Ms to Miss

After several call, it is becoming terrible experience from both Jet and easemytrip.

I contacted Jetairways (Rajni & Ashish, floor supervisor) & they are saying to contact the travel agency & only travel agency can do it, for the change in Intial from Ms to Mr.
But few days back jetairways customer care personnel told me to raise a request via travel agency which I did & got below feedback from them.
Where as easemytrip.com is saying that only airline can...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — Deducted money from my card but didn't, book my tickets [Resolved]

 saadvik
Looks like a cheat organisation, have booked a flight from delhi to banglore, entire transaction is done and the money gets deducted from my account but the tickets aren, t booked. Tried reaching these guys at the customer service but no one takes the call at their customer service center nor do they reply to the mails at the site provided by them. Such a pathetic company. Would definitely not recommend it....
Complaint comments  Read comments Complaint category Airlines

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