EaseMyTrip.com Customer Care
Easy Trip Planners Pvt. Ltd.
Customer satisfaction rating: 90%
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COMPLAINTS

EaseMyTrip.com Customer Care

Easy Trip Planners Pvt. Ltd.

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460, F.I.E Patparganj Industrial Area
New Delhi
New Delhi District
Delhi
India - 110092

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Customer satisfaction rating
90%
Complaints
224
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9
Resolved
198
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Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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EaseMyTrip.com Complaints & Reviews

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Easemytrip.com — indigo airline clt7ye booking cancellation without intimation [Resolved]

 sumitgarg84 on Dec 5, 2018
I booked my return flight from chandigarh to dubai by paying rs. 1, 07, 885 with indigo via ease my trip but now indigo has cancelled it and rebooked without any prior intimation return from delhi instead of chandigarh that too at same fare although return fares are too less from delhi to dubai. When other airlines are operating on same day from chandigarh to delhi then why indigo is not able to operate and if anyways they can't then why i am liable to bear the loss and extra hassle.
On 3rd dec 2018 at 10:30 pm i called indigo helpline [protected] and spoke to piyush & sanjay kumar, who after...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — regarding reschedule [Resolved]

 GANPATI TRAVELS on Nov 28, 2018
Dear team

I booked almost 25-30ticket on easemytrip, every thing is ok. Only problem when u want to recsdhule your ticket, then they charge extra every time from actual amount, yesterday i rescheduled one ticket, i confirm from airline's they said 25000 charges, easemytrip demanding 32000, so much

How is it possible, so i request to management of easemytrip, please take care of that...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — airline ticket [Resolved]

 Mirza121 on Nov 27, 2018
Hi
Booked mistakenly tickets via easemytrip for 3 passengers from jammu to srinagar instead of srinagar to jammu for 11 dec 2018.
Calling immediately customer care to do changes but they denied asking for cancellation and rescheduling charges.
This is unfair.
Ticket details are:
Booking id: emt53719553
Plane: g8-287
Phone: [protected]
Email: mirza. [email protected]
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — flight rescheduling for wrong booking [Resolved]

 TahaShafi on Nov 26, 2018
Hi
Booked mistakenly tickets via EaseMyTrip for 3 passengers from Jammu to Srinagar instead of Srinagar to Jammu for 11 Dec 2018.
Calling immediately customer care to do changes but they denied asking for cancellation and rescheduling charges.
This is unfair.
Ticket details:
Pnr:K2NVPY
Plane: G8-287
Phone: [protected]
Email: [email protected]
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — pnr q2kzql flight cancelled by airline due to bad weather and refund denied completely [Resolved]

 Roshanjavaid on Nov 20, 2018
This is regarding my booking with goair airliner through easemytrip.com for flight on[protected] as detailed below:

Goair

Ixj 14:05
Ixj - sxr sxr 15:10
G8- 287 sat-03nov2018 sat-03nov2018
01h 05m

Passenger details sector pnr ticket number cancelled mode
Ulfat ara ixj-sxr q2kzql q2kzql/2/1 full refund
Roshan javaid bhat ixj-sxr q2kzql q2kzql/1/1 full refund

But not a single penny was refunded

These people are duping their customers with hefty charges in the name of cancellation charges....
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — substantial delay in refund amount in my savings account [Resolved]

 divesh chandnani on Nov 20, 2018
Pnr 01vxow, my flight hyd-goa dated[protected] was cancelled from the airline's end (Trujet) for which they've expressed their grief and duly credited my total amount as refund of rs. 3, 998/-in the travel agents account from whom i'm (Traveler) is liable to be get, but easemytrip (Travel agent) is making unnecessary delay in crediting my bank account with the same amount viz., (Rs. 3, 998/-).
Despite of persistent phone calls, mails and communications with the executives i'm not finding a way to my claims.

Thanks & regards
Divesh
[protected]...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — amount not refunded if emt42284487 [Resolved]

 Traveltricss Vlog on Oct 22, 2018
Hi,
This is so far terrible experience regarding my refund of Rs 8004/- for the flight tickets which has been cancelled by Spicejet on 2nd October & subsequently the amount refunded to merchant Easemytrip .

But after almost several reminders I haven't got my refund amount from Easemytrip still now.They already taken my bank details for refund amount Today when I have called customer care quoting my refund id EMT42284487 at 5.30 pm they said it has already been credited to my bank & I will get a confirmation mail within 30 minutes.Still no mail comes neither any amount refunded.Every...
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — refund issue [Resolved]

 Geetha Chanda on Oct 20, 2018
I was told that my booking was cancelled from easemytrip side as they were not able to give me tickets for price which was shown when i had booked... And got the mail stating will be refunded total money which was debited... Its been 1 month 20 days still they haven't refunded and when ever i call them they say it still under process. I want my money back asap....
Complaint comments  Read comments [2]Complaint category Airlines

Easemytrip.com — no schedule button [Resolved]

 Ravikumar Poddar on Oct 5, 2018
October 5 /2018,


Good morning sir,
I have purchased ticket on 3.10.2018 journey from mumbai to bangalore
Now i want change my date of journey how it is possible and i searched there is no reschedule button on this ease my trip my bookings screen, and its not a user friendly software, i tried many times but unable to find, and ease my trip should do easy process to reschedule or cancellation process and cancellation fees and rescheduling fees should not more yhan 500 rupees, hope concerned people should do something on this complaint
Thanking you team,...
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip — cancelled ticket without knowledge [Resolved]

 sahu_ak on Sep 28, 2018
I booked ticket for my daughter Ankita Sahu, but by mistake on 28th Aug from Mumbai to Delhi and return ticket on 1st Sept from Delhi to Mumbai, but supposed to be booked for 28th Sept and reurn on 1st Oct. when I realised my mistake, in 15 min time I contacted easy my trip and they suggested to talk to Spicejet air line. Spicejet airline issued the changed ticket for right date 28th Sept and return on 1st Oct without deducting any cancellation charges and refunded the balance amount to Easy my trip. When I contacted easy my trip to get my refund, they said that they had booked for 28th Aug and...
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — promo code applied but still deducted the convenience fees [Resolved]

 PradyumanS on Sep 24, 2018
I have made a booking for two travelers from dubai to jaipur, flight price was 15996 and still its 15996 and then i applied the zero convenience fee coupon "emtzcf" and it showed that promo code has been applied and you will be chargedd 0 convenience fees so final amount should be 15996 but when i made payment it charged 17194 to me so why i have been charged convenience fee when i have applied the coupon code. I talked to their representative on call and from email as well and i also provided them a snapshot in which it was showing but they keep on saying our team will check and we will let you...
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — non refund of money tkt details emt 51980439 [Resolved]

 Nisha Nayar on Sep 22, 2018
My tkt which did not get processed... With emt 51980439... Money has gone from my credit card account...₹86, 209... Tkt booked on 16 sept... 6 days have passed i have not got refund... I am in great need of money cannot book any other tkt.. This is really bad on ur part to play around with customer's hard earned money... Pls return my money within 24 hrs or else i will take it up in consumer forum.....
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — spam sms [Resolved]

 zen_per on Sep 20, 2018
I am on my network providers dnd list.
I emailed [email protected] and asked them to add my number to their dnd lists and this is the reply i got from shyam sharma

Dear sir,

Greetings from ease my trip!!

We regret inconvenience caused to you.

We had updated your contact details in our dnd list & it will be update next 24-48 hrs.

In future you will not face this type of issue from our side.

I have never created an account with easemytrip.com or shared any of my personal details with this company so...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — not received confirmation after book airline ticket. [Resolved]

 T.Haldar on Sep 18, 2018
Today i have booked two air tickets for delhi to kolkata on 28th october and kolkata to delhi on 9th november.
I have paid rs 14396 through sbi net banking on17th september 2018
I have not received any confirmation from easy my trip not even refund back my payment.
I have contacted easy my trip call centre and they have confirmed that they have received payment later due to payment get way so my booking is canceled. I will get back payment after 72 hrs.
My submission is easy my trip should my ticket because i am not responsible for late payment.
My money should...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — domestic flight cancellation [Resolved]

 nitaa on Sep 10, 2018
Easemytrip is not at all credible. All their reviews praising the app is fake. I have personal experience with them where it is a complete waste to depend on any agency to book flight. I cancelled my booking within one hour for the full refund for a spelling change. To rebook the ticket easemytrip trip tried to trick me into booking the ticket at a hiked process when the prices remianed the same on the website as the same. Easemytrip was not at all helpful in cancelling the ticket, as i had to make calls to the airlines myself to make the cancellation. Then, after 10 days, i call the airlines to...
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — payment failed [Resolved]

 Chepurthi Naveen Kumar on Sep 1, 2018
On aug - 23 -2018 i booked flight from hyderabad to surat in easemy trip website after entering all details final ly after payment is failed and my amount is debited and ticket was not booked, after several discussion with customer care executive they said with in 72 hours you will get amount in to your bank account. Still sept 1 -2018 i wiil not get any amount from easemytrip. Please slove the issue soon...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — cancellation and refund [Resolved]

 chetribhimb on Aug 31, 2018
I have booked an international flight from NewYORK to Kathmandu. And at the time of booking it clearly mentioned in the ticket that cancellation charges 4 hrs prior departure is 6925/- but when i actually got my ticket cancelled 2 weeks prior to departure I have been charged 28715/- for the same. I tried to contact customer care and for a month still they are going round and round and blaming the airline. I have directly contacted the Emirates Airline for the cancellation charges and they confirmed me that Airline has charged only 6925/- So when airline has charged 6925/- than How EMT has charged...
Complaint comments  Read comments [1]Complaint category Travel Agents

Easemytrip — ticket not booked, but money get debited [Resolved]

 jeshjain79 on Aug 22, 2018
Hello

I have booked 2 tickets from bangalore to ahmedabad for 20th august 7 pm on 17th august at 11.44pm, my amount get debited from my bank and easemytrip page stucked with the processing icon but after long wait not get any confirmation, and also the amount has been debited from my account of rs 13000/- through kotak - bank, i have call about 10 times for refund and sales team promise me to refund within 72 hours but still no refund received and when ever i call, it takes hours to connect with sales and support team.

Details are as follow

Rs.13, 000.00...
Complaint comments  Read comments [2]Complaint category Travel Agents

Easemytrip.com — regarding making a fool to customer [Resolved]

 Mydon009 on Aug 19, 2018
I have call customer services regarding a date change one of the member told me to send email. [email protected] (Ticket no[protected]
& told me when u send email u will get reply 15/20 mint. I haven't got any reply til 3 hours
And also customer services member name is ankur. Very rud to talk with customer

Sericley this is very rubbesh customer services from easemytrip.com again after 3 hours i call & ask member what's happen my enuiry again another guys akshy told me half hours from our back ends team send u email so funny 😃 how cheap with customer
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — flight origin and destination correction [Resolved]

 Kumar Ashok Sharma on Aug 18, 2018
Booked ticket emt51171414 wrongly
Thru easymytrip, 0n 18/08/2018 thru my debit card flight details wrongly filled
*indore to jaipur instead of *jaipur to indore.
Date 19/08/2018.
Name ashok kumar sharma
M. No.[protected].
Want to change / correct ticket
From * jaipur to indore.
Same date. Same particulars. And ready to pay the difference of fair thru debit card

Please help.
Regards
Ashok....
Complaint comments  Read comments Complaint category Airlines

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