EaseMyTrip.com Complaints & Reviews

My flight cancled refund but not credited- Booking ID - EMT[protected], PNR - 5H9428

Bought a Gift Card Worth Rs. 4500 From Hubble Money At A Certain Discount. The Cards Didn't Work While Booking The Flight And Kept Failing After Repeated Attempts. Finally Asked The Company To Refund My Money To Which They Kept Delaying Saying The Refund Needs To Be Processed By Hubble But The Actual Gift Card System Is Running On EaseMyTrip. Hubble Just Acts As A Retailer.

This is with regards to the EMT gift card i purchased as a gift and everytime i try to book a flight ticket it says zero balance and unable to book.
Even the call centre team can say nothing other than sorry
There is no way to get a refund too or use it so it seems its a way to earn money for EMT.

EMT_[protected] is my ticket id

Hello,
I booked my initial flight on 29th june for 27th of aug later on I rescheduled it for 2nd oct and again on 15th sep it was rescheduled for 23rd oct and paid a amount of Rs. 1304. And i received a confirmation for 23rd oct while on 2nd oct i received a message from indigo for today’s flight. I called ease my trip again to get a confirmation where they mentioned amount status is confirmed while the flight booking status is pending and there’s no update on pending status.
Are you guys trying to fool the customers? That’s totally a fraud you are charging the customer for rescheduling and not sharing the confirmation status on the rescheduling. Also there executive mentioned 300 rs are pending that’s the reason it is showing as pending and i made the payment immediately.
I missed my flight for 2nd oct due to the glitch from ease my trips end, also no confirmation received for the flight booked for 23rd oct.
I have made the payment of almost 10k rupees. I am a student i cannot afford to lose this amount. Request you to either initiate my refund or get me a confirmation for 23rd oct flight.

Expecting a quick resolution.

Thanks !

We had previously booked air tickets via ease my trip for Lekshmi Gopinath on 25th May 2023 from Delhi to Kochi via Mumbai( booking date 12/12/22) booking ID EMT[protected] with GO FIRST airlines with PNR no. VF7BGX. The flight was cancelled by the airlines but we haven't received the refund amount yet. We have contacted the airlines and the Ease my trip customer care multiple times yet we did not receive any refund amount. It has been 4 plus months and we have been waiting for too long please provide us the refund amount as soon as possible by contacting the airlines for the same.

Purchased air tickets with return for 3 persons through easymytrip for go air flights on the month of april 2023.
Unfortunately go air cancelled it in june 2023.
I have been requested easymytrip for the refund of whole amount for a number of times, from almost last 3 months but they don't do it. The just show me that go air don't do it.
My question is i purchased the tickets from them after deposit of money to their account.
I don't know who is go air and what they do. It's easymytrip problem that they can collect or not the money from them as they are the agent of the airway. I didn't purchased the tickets directly from go air, so why i can listen the excuse from last 3 months?
It's a clear case of misleading and brich of trust.
I have been email to them so many times requesting for refund, but nothing has received as of now.
Therefore requested you to take initiative to resolve it so that i can receive my refund.

I booked a flight ticken, but it got rejected, though amount is deducted from my account. Booking ID : EMT[protected]
Please resolve it asap

Worst experience!!
I have already mailed 3 to 4 times regarding refund my money for flight cancellations. Already spicejet refunded the money to Easemytrip 8 days back but they never refund my money in my account. Always told me didn't get money from spicejet but I have already shared the proof on mail that is spicejet already paid the money on easemytrip account
No-one can revert on mail as well.

Worst fraud company Easemytrip

Please refund my money Asap
Booking I'd - EMT[protected]

I requested for deletion of my account after the shameful dealing by Easemytrip over a refund matter. I don't want to keep any data with such a treacherous site but they are not deleting my account. My data, my right! i have full right to get my account deleted with a site I don't want to deal with!

I had booked two tickets Delhi - Leh and back with PNR No D39D2Y and VH4LUE for 27 May 2023 and 02 Jun 23. Booking was done on 07 May 23 and tickets got cancelled by GoFirst one week after to booking. I have paid Rs 94436 and made five reminders but every time they are saying refund not received from airline, WHY SHOULD THE PASSENGER KEEP ON WAITING FOR MORE THAN 4 MONTHS.

Please issue full refund

From Commander Niraj Bhatia

I have booked a international flight through Easemytrip. 10 days before the trip the flight got cancelled and now I am not getting refund for the trip.
My trip got ruined. My whole plan hotel bookings travel dates got changed. And Easemytrip is not helping with the refund of the cancelled flight too.
This is very poor response I am getting from Easemytrip.

PNR Number - W43JQN
PNR Number - NW2GEQ

Easemytrip is putting on airline and airline is not addressing as booking was made through a global booking agent Easemytrip.
Easemytrip being a big agent in market should resolve such case for customers.

I am not happy with the service provided by easemytrip.com, they cheated me in last booking. I want to delete my 2 accounts with them to avoid misuse of my data in future but they are denying me this right...

Hi
My name is Hardeep Singh, My booking Id is EMTAE1416110, I have booked Hotel in Dubai for 5 nights, Hotel Golden Tulip Al Barsha. But it’s been 8 days its booking status showing still pending, i spoke to the customer care also but they are just making excuses and wasting my time, All i want is my booking to be confirmed or i want all my money back. They already deducted amount.

I had booked an international return ticket between New Delhi and San Francisco (SFO) Thursday, August 31, 2023, at 08:13AM. The ticket was issued for American Airlines to travel on 14-Nov-2023 from SFO to DEL and from DEL to SFO on 01-Dec-2023. Regrettably, due to unforeseen personal circumstances, I found myself in the regrettable position of needing to cancel this ticket. In response, I reached out to the agency, Easemytrip.com, before...

I booked hotel thorough easemytrip Booking ID:EMT[protected] and made the full payment in advance. But even after several emails, easemytrip is not responding/providing the GST bill.

I booked flight ticket with them but due to some reasons i had to reschedule the flight. So i paid rescheduling extra fee to them. But they did not rescheduled my flight for more than a week. After several follow ups they told me to that we will refund you your amount and please pay the same amount again to process rescheduling. So i took email confirmation that previous amount will be refunded in 5-7 working days and paid same amount again. And now its been more than 45 days they have not paid me my money which 824 AED. Its not a small amount. I really want compensation from this company for all inconvenience and hassels i had to go through.
Will never use this company again in my life.

I had booked flight tickets on 25 August 2023 from the sectors Pune to Bhopal for journey on 29 August PNR PSK93G and return ticket for Bhopal to Pune leaving on 31 August 2023 PNR QQ8VTC. I have performed the journey on 29 August 2023 but had to cancell the return journey. I have cancelled the returned journey for the sector Bhopal to Pune PNR QQ8VTC and informed cancellation to Indigo airlines, the cancellation was confirmed by them. They advised me to contact EasemyTrip for refund. Kindly refund the amount for the journey cancelled.

Dear Team,
This has reference to emt booking id EMT[protected] wherein i have cancelled the flight with pnr no. yqs76z and qurixa for both the passengers due to some medical reasons and doctor advised not to travel for 10 days (which is clearly mentioned in the report attached).

i have cancelled the flight on 20.07.2023 & when i was trying to claim medical cover for both the passengers the portal did not allow the same because of some technical issues going at ease my trip end as informed telephonically and over the mail. i had a word with one of the executive of ease my trip. she told me about the technical issue at ease my trip and said it will take 3-4 days to get it resolved. so she advised me to send all the documents required for a medical claim via email. on 21st i emailed all the requisite documents & was informed vide email dated 21.07.2023 at 11:14pm by aman mehdi that post submission it will take 30 days for the review & you will get update on registered mail. as advised we tried uploading the document meanwhile on 21st july 2023 which was successfully submitted. on 22nd we received an email that emt is unable to verify the documents. we called customer care to know the reason for which it was informed that as we are undergoing some technical issues you may have got that email kindly send the documents over email to [protected]@easemytrip.com.
on 22nd we again sent an email attaching all the necessary & requisite documents seeked and got a confirmation email from sandhyar at 10:02am that "we would like to inform you that we have mail to our team to check all the documents post submission it will take 30 days for the review & you will get update on registered email id regarding the insurance claim"
as per said policy i waited for update for 30 days but when emt failed to revert as per their commitment i wrote an email on 24 august 2023 to know the status of my claim to which harshit for [protected]@easemytrip replied me to again upload the document.

this is pathetic to see that even after 1 month of submitting the documents we have not received any revert from emt. i end up calling the customer care to know about the reason they informed me orally about the different reasons which are enumerated below for your reference
claim has been rejected because we are not able to verify documents- on my questioning what you are not able to verify the replies are
1. sir documents are not clear, kindly upload the same again
2. sir we need a medical certificate above mbbs level doctor- (i objected the same that as per policy document provided there is no where written that medical certificate should be mbbs & above. attached the document for your reference which states - sickness or injury which requires medical attention/consultation and the traveller is advised in writing by the treating medical practitioner or doctor as unt for travel.
3. sir we need separate report & prescription (i objected & questioned what do you mean by this as the mail received from [protected]@easemytrip say prescriptions required which i have attached in which it is advised for bed rest)
above all this when i am asking customer care to provide the reason in writing no one is willing to give it in writing.

i again request you to kindly settle the insurance claim or update me status of my claim which was submitted on 21 july 2023 & ethically i should have received within 30 days post submission stating the clear reason if it is rejected. as the documents provided is as per policy emailed to me by [protected]@easemytrip.com

I wanted to travel from India to Canada. I work in Canada and I am a resident of Canada. Before booking a flight I contacted Easemytrip customer service to ask whether I can take layover at Paris and Amsterdam without Schengen visa and just by showing my Canadian work permit, the answer that I received from Easemytrip customer service was YES. So I booked my flights with them. However, when I went to airport to checkin my bags at that time the air lines didn't allow me to on-board the flight because they said that I need Schengen visa if I have layover in more than 1 Schengen area. I had to join my office from 28th August 2023 but due to non boarding of my flight I will not be able to join my office so I have to suffer for that also. Immediately on the date of my journey I asked for the refund from Easemytrip till now I haven't received any refund from them. I am highly disappointed from service given to me and will probably never recommend this company to anyone.

My name is azhar and my brother athar was supposed to travel with his wife and 2 kids from bangalore to srinagar on 5th august 2023 after booking a flight from easemytrip with air asia airlines. On 4th of august my brother had some urgent work and he planned not to travel and let his family only travel with the same flight. So in order to know about cancellation and refund i called easemytrip customer care around 9pm and they guided me how to cancel the ticket for single passenger and even told me that i will receive approximately 6500 as refund for the same.
So i went ahead and cancelled the flight and shortly i received an email from easemytrip that my cancellation is in process and once refund is received they will transfer the same into my account. (Screenshot of email attached).
After 16 days, i emailed them again for the refund update and i get a reply from them saying that there is no refund because this was a friends and family fare and airline rejected easemytrip request for my refund.
I was shocked to read the email because it was the easemytrip customer care who should have informed me this before cancelling my ticket. Instead they guided me nicely how to cancel the ticket and shared the refund amount as well.
Now since yesterday i am trying to contact easemytrip customer care through phone as well through email, but they are refusing to give me any refund. I am trying to explain them that i called them before cancelling my ticket and i when i was given a green signal then only i cancelled, otherwise i wouldn't have. They know it's their fault but since i am left with no option, they are harassing me and categorically refusing to help at all.
My booking id is : emt[protected]
Cancelled passenger name: athar fayaz
Plus when i cancelled using their application, there also is an option to cancel single passenger and it clearly shows the refund amount. (Screenshot attached).
Kindly help me get my refund
Thanks and regards,
Azhar fayaz
[protected]