EaseMyTrip.com Customer Care
Easy Trip Planners Pvt. Ltd.
Customer satisfaction rating: 95%
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COMPLAINTS

EaseMyTrip.com Customer Care

Easy Trip Planners Pvt. Ltd.

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Address
460, F.I.E Patparganj Industrial Area
New Delhi
New Delhi District
Delhi
India - 110092

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
95%
Complaints
285
Pending
14
Resolved
267
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

EaseMyTrip.com Complaints & Reviews

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EaseMyTrip.com — change date travel [Resolved]

 lalu62 on Jun 21, 2019
I book ticket for my son in law and try to change date of travel send email and call 8 times to find out cost and option i have but call center hang up my phone 3 times some one call me in half hour no one did or reply mail 21-6-19 and travel date is 24-06-19 need to change travel date

i think they want money afGmail Mahendra patel
[#3261021]: EMT58166359
3 messages
EaseMyTrip Fri, Jun 21, 2019 at 10:24 AM
Reply-To: [protected]@easemytrip.com
To: [protected]@gmail.com
Mahendra patel,

Thank you for contacting us. This is an automated...
Complaint comments  Read comments Complaint category Travel Agents

EaseMyTrip.com — privacy invasion. [Resolved]

 The Panel on Jun 18, 2019
EaseMyTrip is hounding me by spamming me with promotional SMSes. I have never registered on their website nor have I availed their services ever. I get up to 2 SMSes a day and even had Emails, which were blocked thanks to Google. But for the SMSes I've complained to TRAI's Web App and nothing seems to stop them from SMSing me. I have a full DND service active on my number since past 3 years....
Complaint comments  Read comments Complaint category Travel & Vacations

EaseMyTrip.com — booking status is pending [Resolved]

 spoorti.b on Jun 18, 2019
I just booked 2 tickets from New Delhi to Bangalore on 18th june 2019
Booking ID is EMT59408717
even though the money (12, 344rs) has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. I don't get what kind of a service they are providing all i want is them to confirm my tickets....
Complaint comments  Read comments [1]Complaint category Airlines

EaseMyTrip.com — no proper guidance by company [Resolved]

 anil aneja on Jun 4, 2019
As i had booked my air ticket by easemy trip company having booking id : emt57091183 for delhi to coimbatore dated 8/05/2019, as i had booked this ticket 2 months before due to some reason my program was cancelled i called helpline no of company to confirm about my amount i get refund as ticket was under refundable scheme but helpline no guide me plz wait as i get only 656/= refund up to 48 hrs before flight takeof[censored]nless so i should wait if in any case flight is late by 2 hrs i will get my full amount refunded so i waited for full more then month time as per guidance by helpline staff of company...
Complaint comments  Read comments Complaint category Travel Agents

EaseMyTrip.com — defect in your system. picked wrong destination from previous booking and booked. [Resolved]

 R Khosla on Jun 2, 2019
Booking id[protected].
Today i booked ticket from hyderabad to delhi, but your system booked from delhi to hyderabad, perhaps by picking data from my last flight from delhi to hyderabad. Because all the data regarding names, email and mobile no. Emerged automatically. Trusting your system i continued with the booking.
When my ticket was confined on my mobile no. I found that it is from delhi to hyderabad instead of from hyderabad to delhi. How can this happen. When i contacted your customer care i was told that they can no do anything and it is my fault.
Of course it is my fault...
Complaint comments  Read comments [1]Complaint category Airlines

EaseMyTrip.com — easemytrip reluctant to refund money [Resolved]

 magic.dove.ss on Jun 2, 2019
Easemytrip is the biggest cheat and fraud i have ever dealt with. I booked ticket id - emt[protected]Operated by united airlines) from newark to new delhi for may 24th. United cancelled the flight later since airspace over pakistan was closed. United refunded the money to @easemytrip, but now easemytrip is not refunding the money back to me.
I contacted united airlines and they told they have already refunded the money back to easemytrip and following is the proof from united:
1. On 05/14/19 united refunded the money to easemytrip via refund # [protected].
2. On may 28, 2019...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — easemytrip not refunding my money [Resolved]

 magic.dove.ss on Jun 2, 2019
Easemytrip is the biggest cheat and fraud i have ever dealt with. I booked ticket id - emt[protected]Operated by united airlines) from newark to new delhi for may 24th. United cancelled the flight later since airspace over pakistan was closed. United refunded the money to @easemytrip, but now easemytrip is not refunding the money back to me.

I contacted united airlines and they told they have already refunded the money back to easemytrip and following is the proof from united:
1. On 05/14/19 united refunded the money to easemytrip via refund # [protected].
2. On may 28,...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — not giving refund money [Resolved]

 murtuza82 on May 29, 2019
I had booked ticket through easemytrip on 7th april, 19 jetairways mum to dxb (Dubai) for travel date 9th june, 19. But jetairways cancelled the operations and so i cancelled the ticket on 18th april. But till date i have not received the refund yet. Initially after jetairways shut operations refunds were getting processed and even iata was processing refund as per news articles. But due to improper follow up from easemytrip my refund just got delayed. Now they are just replying that jetairways didn't send yet refund money, but when i am contacting jetairways they are sayng easemytrip will refund...
Complaint comments  Read comments Complaint category Travel Agents

EaseMyTrip.com — insurance amount reimbursement [Resolved]

 J&J Groups on May 25, 2019
I have booked flight ticket with insurance at emt portal, now when i want to cancel my tickets they are saying me that i wont get any refund for same.
As insurance is only for accidental insurance and incase of mishappening. While booking only i have clearly seen that the cancellation charges are taken for full repayment incase if i want to cancel the ticket.
But now these guys are just saying no to me. Infact they were not ready to help me with details as well and then when i argued with them then they said i need to call insurance customer care no. For that we have to be on call...
Complaint comments  Read comments Complaint category Travel & Vacations

EaseMyTrip.com — not ready to change the dates of air asia [Resolved]

 J&J Groups on May 25, 2019
I have booked flight tickets from emt for air asia with insurance and now when i want to reschedule my flight then they are saying we cant do the changes. Am ready to bear the extra charges of 2500/- plus rate difference but they are saying that air asia system is not accepting their payments. And when i called up air asia customer care for the changes they are saying that the changes can be done by the agents only as we didi booking through agents emt. Am just feeling helpless now what to do and whom should i complaint for same. Emt is just not ready to help me. I need full refund of my tickets...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — booking not confirmed quoting that the price has increased. [Resolved]

 Ambuj Goyal on May 14, 2019
I booked a ticket through them and after booking as i didnt get the tickets, i called them asking for the PNR, they told me that the status is pending and call us after 20 mins. I called gthem again after 20 mins and at that time they asked me about the DOB for the passenger. They didnt ask anything in the first phone conversation and when after i provided them my dob, they again asked for 15 mins. and after 15 min when i called them they said that sir now the fare has increased and you have to pay extra for the booking..
this is not my fault if the fare has increased. they could have asked...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — easemytrip.com money debited from bank account but ticket was rejected [Resolved]

 sul_777 on May 7, 2019
I have booked international flight tickets on easemytrip.com to travel from hyderabad to london on srilankan airlines with amount of 1, 50, 222 inr. They have rejected the ticket after deducting that amount saying the fare has increased. After talking to them thrice i was not given convincing response. And the email mentioned that amount would be refunded automatically. Its been 24 hours that i didnt get any refund. And therefore couldnt book another flight.

Flight ticket booked date: 05 may 2019...
Complaint comments  Read comments [1]Complaint category Travel Agents

EaseMyTrip.com — change of pre booked seats despite paid for the preferred seats [Resolved]

 durga.shankar on May 1, 2019
At the time of booking of flight ticket for my self and family, from the said website for route ixr to del i.e from Ranchi to Delhi for Air Asia flight, I had pre booked seats for which amount was charged from me by the website. But at the time of web check in, airlines allotted me new set of seats. When contacted, Air Asia denied receiving any information and charges in lieu of the same from the website. My one number is GUUSQD. Seats pre-booked were 15 D/E/F and 16 E/F, which has now been converted to 22F and 23 C/D/E/F...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — stop sms [Resolved]

 Rao k on May 1, 2019
Stop sending sms its been ennoye and do not want to receive any more. Please stop sms. You have been sending so many in a day. Unless you stop these spam smss i will compliant to consumer court you are violating my privacy rights. One should respect ptivacy. Stop sending sms its been ennoye and do not want to receive any more. Please stop sms. You have been sending so many in a day. Unless you stop these spam smss i will compliant to consumer court you are violating my privacy rights. One should respect ptivacy...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — regarding refund of my ticket amount for my international trip booked through you on jet airways [Resolved]

 gauravsharma7752 on Apr 23, 2019
I had bboked a travel ticket for my family through you of jet airways. The flight is cancelled and as per jet airways travel agent need to raise the refund request. After my repeated mail and clarifiaction mail which i arranged from the jet airways for easemytrip they are not agreeing for refund and everytime marking me a mail that i have to file for refund directly to jet airways. Jet airways had denied me entertaining me directly as the ticket is booked through ageent.

Pls tell who is responsible. I need my full refund.

Easemy trip is highly unprofessional in handling...
Complaint comments  Read comments [1]Complaint category Airlines

EaseMyTrip.com — air travel tickets of air france done thru easemytrip.com [Resolved]

 RajGopalS on Apr 23, 2019
I have booked air travel tickets with easemytrip and my booking id emt52948061

Easemytrip issued me tickets of two arilines air france and delta (Return).

Air france /delta - pnr: vzcz7r ticket number:[protected]/1/1
Mumbai vancouver on 01-may-2019
New york - mumbai on 27-may-2019

Jet airways is operating air france flight af6793 from mumbai to paris and now they have stopped operations from mumbai, under these circumstances i contacted air france and they replied back that easemytrip which is the booking agency will handle alternative...
Complaint comments  Read comments Complaint category Travel Agents

EaseMyTrip.com — flight cancelled but not informed [Resolved]

 gddave on Apr 20, 2019
1. I booked my round trip flight (Official tour) from mumbai-jaipur-mumbai from easemytrip website. Departure date from mumbai to jaipur was 17.03.2019 and from jaipur to mumbai was 18.03.2019.
2. Mumbai to jaipur flight was very smooth. However jet airways (9 w-2417, pnr: dedinz, dated:18.03.2019, time: 9:15pm) flight was abruptly cancelled by the airlines.
3. Neither sms/mail was sent nor call was made (Violation of dgca rule :car, section 3, series m, part iv). We called jet airways and easemytrip many times on 18.03.2019. But was not picked by them.
4. I, along with one...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — extreme poor communication and refund issue [Resolved]

 Nikesh Kumar Sinha on Apr 17, 2019
On sunday, 17 feb 2019 i booked ticket for my visit to jaipur from mumbai with jet airways through the easemytrip.com website and i paid the full fare of rs. 10974.00. Now when i called the customer care of easemytrip on 18th march as i was unable to trace the pnr, to our shock the jet airways has cancelled the flight without stating any reason without alternate flight arrangements, a full refund has been requested. As i lost 1 complete month, the new fare is almost double as i paid rs. 20646.00 because all the other arrangements has been already made for this travel and i cant cancel at the last...
Complaint comments  Read comments [1]Complaint category Airlines

EaseMyTrip.com — non refund [Resolved]

 Navi110 on Apr 15, 2019
Ease My Trip

I am here to share my most devastating experience with your airlines till date, which I am forced to bring online unless resolved at the earliest by your team.

I had booked a flt from bangkok to Amritsar for 24 apr 2019 through easemytrip. However after 5 days of confirmation of booking I received a call regarding the flt being grounded and cancelled for what so ever reasons known to authorities.

I was being given an alternate route which was not at all fitting in my overall plan. And I was also said that my entire refund will be made within...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — jet airways flight cancelled [Resolved]

 baidkamal0211 on Apr 13, 2019
My jet airways flight cancelled due to its internal issues. Easemytrip didn't bother to inform me about the cancellation. I got to know only after talking to customer care. On raising the issue with customer care they agreed to change airline without extra cost. Customer care asked me to send details in email. But as a response to email, customer care started making all sort of excuses. I want to know if you really take customer problem seriously or just waste their time. If you had not promised me to change airline i had opted other options.
At some time easemytrip was my favourite booking...
Complaint comments  Read comments [1]Complaint category Airlines

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