EaseMyTrip.com Customer Care
Easy Trip Planners Pvt. Ltd.
Customer satisfaction rating: 90%
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COMPLAINTS

EaseMyTrip.com Customer Care

Easy Trip Planners Pvt. Ltd.

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Address
460, F.I.E Patparganj Industrial Area
New Delhi
New Delhi District
Delhi
India - 110092

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Customer satisfaction rating
90%
Complaints
223
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6
Resolved
198
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

EaseMyTrip.com related photos (44)

EaseMyTrip.com Complaints & Reviews

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Easemytrip.com — Spicejet ticket cancellation pnr w4u5qi dated 11-july-2016 [Resolved]

 Abhilash Thampuran
We had booked a ticket with pnr w4u5qi spicejet from cok to hyd for 13-jul-2016. The airline cancelled that flight departure on 11-jul-2016 and eventually we did a cancellation of the flight at easemytrip. Almost 20-25 days are over and easemytrip is yet to refund the claim and everytime they put the call on hold or disconnect the call. Since there is a conscious delay from easemytrip, the money should come back to us with standard interest. The ticket was costing inr 3000+...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — Non refunding of cancellation amount... [Resolved]

 Ramu Bhilai Pune
This is k ramu i have done a booking from easemytrip on 20th july 2016. Journey details are bangalore to pune on 20th july 2016, with
Ticket id: 1058375 4:35 pm approx, this happened two times with me
Amount debited is rs. 11355 for both times...

While making this booking, website showed an error that your booking time was over hence your transaction has failed and then i tried again and same error and again and same error. Now there are two booking for same flight, same persons

I spoke as well as contacted the customer care dept of easemytrip and they...
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — Pathetic and cheating service. Don't ever use this [Resolved]

 Nebu Jose
I had to cancel a round way ticket with Indigo booked through ease mytrip. The terms and conditions in the ticket does not mention about the actual cost involved during the cancellation of ticket. The call center service is pathetic and they have stereo type answers asking the customer to go through the website and no intention to hear your grievance. The executive/supervisor/team lead were sticking on to their hidden terms and conditions written somewhere in the website which is not visible in the ticket provided to me.They also wash their hands off asking me to contact Indigo directly and when...
Complaint comments  Read comments [2]Complaint category Airlines

Easemytrip — Refund on my cancel ticket [Resolved]

 rhea888
This is in regard to my 2 bookings made in the name of :

Passengers name : deepak yadav / akshay malik
Sector traveling : delhi - mumbai - delhi
Travel date: 06/03/2016 to n fro
Booking id : bet[protected] / bet[protected]
Pnr : ryz23g / o5956f
Amount : 6074 rs each

Cancellation date : 04/03/2016
Cancellation sectors : both sectors both passenger
Cancellation time : 21:38

I had made a cancellation as per the stated fact over a telephonic call to your call center.. When we received the refund email it clearly...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — Refund [Resolved]

 Bikramjit Rajkumar
Sir/madam
I have recently try to book a ticket from ease my trip on 5/5/16 and sum of amount rs 10566 has been deducted against "easemytrip" from my debit card no#[protected], name : zerin
Moirangthem, d. O. B - 25/9/1995. Registered email was "[email protected]"
Mbl no: [protected]. The money has already been deducted but the ticket was not confirm.

I have already raised the complaint to easemytrip.com but they told me it will rool back in 72 hours but i have not received the amount yet. And even they are not replying my email or message either.
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — Less amount received. [Resolved]

 Ravi Chakravarthy Ramaswamy
Please cancel the reservationid given below
Reservationid : [protected]
Airline pnr : 6e-i9jctz
Airline : indigo
Flight no. : 6e - 424
Contact no. : [protected]
Email id : [email protected]
Booking date : 14/05/2016
Cancellation mode : normal cancellation
Remarks : date of journey advanced

Based on telephone conversation, i am supposed to receive a refund of rs.754/- for cancellation of the above mentioned flight but i received only rs.519/-. Can you explain the short credit that was very unfair on your part?...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — Booking services [Resolved]

 Nitesh Amesar
I have done a booking from easemytrip on 11th Aug. Journey details are Mumbai to Bangalore on 26th April, 8:35 PM, flight no is 6E.

While making this booking, website showed an error that your booking time was over hence your transaction has failed and then I tried again and same error and again and same error. Now there are three booking for same flight, same person and same time.

I spoke as well as contacted the customer care dept of easemytrip and they are not willing to help....
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — No refund for unsuccessful flight ticket [Resolved]

 Laishram Pilot
I have been using easemytrip for more than 20 flight ticketing. I was happy to with easemytrip as they dont charge any convenience charge like other does.
But this time i am very unhappy with the negligence from them.

I have requested for a refund for a flight ticket which was rejected from ur side. Still i havent got any reply. I sent 3 emails and yet i am waiting for a single response. I even posted the same to the easemytrip facebook page yet no response.
This is not professional.
Transaction ref:[protected]ig0btvofl4
Amonunt: 4, 216.00
Mode...
Complaint comments  Read comments [2]Complaint category Airlines

Easemytrip.com — Unauthorized ticket cancellation [Resolved]

 Priyanka Jacob
This happened to me on 1st april, 2016. I had booked two tickets from guwahati to trivandrum on 11th feb & 12th feb, 2016. Since i was unable to travel i had started the procedure to cancel the tickets. But the same day since 98% of the amount was deducted as cancellation charges (Do not know what hell policy these people are using to charge cancellation fees) i decided to keep it in hold. I called up customer care and asked to keep it on hold and not to cancel it, also i received a mail indicating the same from their end. Next day, again i had sent them a mail stating not to cancel both the tickets....
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — Cancellation ticket - refund amount [Resolved]

 Ravikesh Yadav
Hi team,

I booked the ticket from easemytrip and status was refundable. When i cancelled the ticket they marked as non refundable and returned only 250 rupees.

When i spoke to them then they states as it's non refundable ticket hence we can't consider as refundable. I said that i have snapshot where it clearly states that it's refundable and also shared the snapshot through the email but they didn't consider it and again n again they said that easemytrip has charged correctly correctly.

Then i spoke to jet airways and shared the issue then they said...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — Failed to refund the money to my my account [Resolved]

 fahad017
Air ticket booking with EaseMyTrip.com cancel by them self and kept the money in PAYTM account in stood of refund the amount to my bank account

The customer care number, cant reach any agent.
[protected][protected][protected][protected][protected][protected]


SPPradeep, Mar 12, 08:13:

Hello Fahad,

I understand that your transaction of Ease my Trip did not go through even though the amount was deducted from your account. I feel terrible you had to experience this.
Complaint comments  Read comments [2]Complaint category Airlines

Easemytrip.in — Cashback not credited to paytm account [Resolved]

 rupayandutta
I did not get rs. 500 cashback to my paytm account for booking done on 12th march id. Bet[protected]. I called customer care several times, but the problem has not been resolved. I did not accept this kind of cheating from easemytrip and would like to inform others not to do booking with this site even if they are offering some discount....
Complaint comments  Read comments [1]Complaint category Travel Agents

Easemytrip.com — Cheating, forgery and non refund of tickets. [Resolved]

 ganesh.k.nauvata
HI

We have not received the refund of the tickets booked from Easemytrip.com. Let us have the email id wherein we can send the entire mail conversations on refunds.

Mail no 1 from easemytrip at 11.03 which says
(a) Thank you for transacting with EaseMyTrip, Your Booking (BET[protected]) is under process and E-Ticket will be sent to you shortly by a separate e-mail. Note: Your Tickets are not yet confirmed and would be refunded automatically, if seats would not be available in the same class booked by you
(b) PNR and ticket numbers are not mentioned which...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — Ticket rescheduling/cancellation [Resolved]

 Akhil250585
I booked a ticket through easemytrip.com on 5-mar-2016 at 11:00 pm for air india flight from bhubaneswar to lucknow via new delhi which was refundable ticket. But while booking by mistakenly the travel date got set to 15-jul-2016 instead of 15-june-2016. I realised the mistake after making the payment. I had received an email that the ticket is yet to be confirmed. I immediately starting calling on the easemytrip customer care centre but even after waiting for over 20 mins noone answered. So i dropped an email to their customer care while staying in line for call. I dropped an email to reschedule...
Complaint comments  Read comments [8]Complaint category Airlines

Easemytrip.in — Sending promotional SMS to mobile [Resolved]

 Jubin Sunny
I have registered for Do not disturb in my mobile number, but i am getting sms from "BZ-NEWSEN" . And the content was regarding booking flight ticket from Easemytrip.in....
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — Paytm - offers, are very misleading [Resolved]

 Anish Goswami
Easemytrip is offering cashback of Rs.500 per ticket through PAYTM. I have seen this offer, and made my booking for 2 tickets, but i have not received any cashback in Paytm wallet. Later when I enquired giving them all the details, they had a very absurd reply, that ticket has been booked by easemytrip.com and not with easemytrip.in where they this discount applicable.

So they are running 2 portals with one name but different domains, and mostly easemytrip.in has network issues when I try to connect to it. This is very misleading to customer's, where they get confused with different...
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — Did not honor the fare [Resolved]

 Tarun Mangalam
I was trying to make my flight reservation on easemytrip.in from Pat - Del on 30th Jan.
They displayed fare of Rs. 4005 and also confirmed the flights, charged my card and later the website displayed pending status on confirmation page.
I received email after few minutes stating that booking is rejected so I called the helpline number and the lady I spoke to placed me on hold for almost 30 mins and then disconnected the call, I called again and spoke to supervisor and explained the scenario, he said that fare has increased hence booking was rejected. I told him that website confirmed...
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — Booking rejected and denying refund! [Resolved]

 priyabratdas
1. This is the first time a ticket booking site is charging and debiting customer for unconfirmed tickets. If the berth is not cnfirmed or you are unable to reach the airlines server to book the ticket, that should have been resolved in the steps preceding the payment step. You charged. Why? 2. No convenience fees you claim. Convenience fees is charged. Upon mailing, CC replies that it is because I booked in easemytrip.in and not easemytrip.com. Your site redirected and I am not at fault. Check from your traffic stats. 3. The ticket was rejected as seat was not booked. Now your cc exec...
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — Salary not paid [Resolved]

 akjha95
Hello sir, i want to bring this matter to your notice. i have joined your compney on 2nd nov 2015, i work there for 23 days after that due to some circumstances i left my job. for my 23days of work i am requesting my hr(nidhi mam) please, atleast let me know wheather i will get some money or not, but she is not responding my mail/sms/phone. i have done mba in tourism and with lots of aspiration i had joined my first job but i couln`t continue. FIRST SALARY is like dream for any fresher sir i request you to please look into this matter. thank you ashish kumar ph# [protected]...
Complaint comments  Read comments Complaint category Employers

Easemytrip.com — Airline tickets [Resolved]

 Priya1753
We have booked the ticket in EaseMyTrip.com. During payment, we got the error page but money got deducted from the Credit card. Tickets were not sent in mobile and Email. We checked with Customer Care, but they didn't help us. So we had to mail them about the incident. We waited till evening but didn't get any response. We booked the tickets from other site. Next day afternoon, the guy from Customer Care sent the ticket and asked sorry for inconvenience which shows that they are guilty. Incident: Confirmation ID:[protected] Ticket No: #LNR[protected] PNR Number: 6E-I9IQ3G Attached...
Complaint comments  Read comments Complaint category Airlines

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