EaseMyTrip.com Complaints & Reviews

I had booked a Hotel from 2 Feb to 6 Feb through easemytrip and had asked them for GST invoice. Initially they had said that the Hotel will provide the GST Bill after stay. I have made more than 5 phone calls, following which every time i was assured that the GST invoice will be shared in a short time.

Even after a month no GST invoice has been sent and they have refused to send one now. My complaint ID is EMT_[protected] and my Hotel Booking ID:EMT[protected]

After one month of repeated requests now saying it is not possible is completely unacceptable. I was not aware that a reputed website like yours is involved with Tax evasion.

Booked tickets on Akasa Air through EaseMyTrip on 09Feb 2023 with the Booking ID EMT[protected] however had to cancel the tickets on 10th Feb under the 24 hour rule for a full refund.

I have been calling EaseMyTrip since 20th Feb as the refund was not initiated but everytime they have maintained that the airline has not initiated a refund from their end.

I spoke to Akasa Air on the 24th of Feb where they have confirmed that the full refund was initiated from their end already and EaseMyTrip must be in a position to process the refund.

Since then I have made multiple calls even took Akasa air in conference with EaseMyTrip customer care team but so far they have not made any effort to refund my money. They went to an extent of asking Akasa air to give the confirmation of the refund in writing which the airline has already obliged but still nothing has moved.

time and again i am asked to wait for 24 hours after the call to receive the refund or to arrange a call back from a senior team member but neither of it happens.

Need escalation and resolution to this problem immediately.

Thanks,
Naveen

This is not the EaseMyTrip that knew and used for few years.

EMT[protected] : This was cancelled (as the flight was rescheduled) and got a full refund message from Airlines. Thereafter I had cancelled it on EMT, who sent a mail with refund details on 6th Feb...

From then on... Usual 24/48hr response, followed by we did our part and could be gateway issue and then send us the statement and finally no response to mails... No use if calling customer care number who just give vague and robotic answers

Is this how it works? & What else should I do?

Dear sir,
Yesterday I booked an INTL flight from xxxx to XXXXX through EaseMyTrip of AIR INDIA. I could not find the Insurance column on their page, so I called them upon their customer care no ie[protected] at 19.01 PM, which was not attended by anyone and lasted 4 min 0 sec. Later I got a message to rate their customer service agent on my phone to which I gave a very frank opinion .Later I got a message through Whatsapp to address the issue but they didn't have any option for my query and kept asking same questions options. Since I had already spent several hours trying to get the booking done I decided to go ahead with the booking because they are in habit of increasing the rates if anyone shows more interest in a particular flight.
Later i sent a mail to which they just washed their hands off.
Earlier also I had similar problem with them which I raised with them without relief. Now i am writing to AIR INDIA/ DGCA to cancel their licence Kindly advise the company to take care of their customers and improve their customer services and experiences.
.

On January 27, I booked a flight from Goa to Mumbai via my mobile number for February 23. I fill up my name, my mobile number, and my email ID. I completed the payment of Rs. 18, 990 through my debit card. The amount was immediately debited from my account. I've attached a screenshot of the bank debiting my account. However, I did not receive the ticket via email or phone. I contacted their customer care immediately at 3:53 p.m. on January 27 and spoke with one of the representative. After further investigation, she informed me that the booking had not been created and that the amount of Rs. 18, 990 had not been received by EaseMyTrip. I should contact my bank. I immediately contacted my bank and filed a complaint. I inquired several times with your customer service about tickets and the amount, but each time they responded that no booking was made on January 27 and that the amount was not received. Following an investigation, my bank (State Bank of India) informed me on February 13 that Rs 18990 was received by EaseMyTrip. After receiving the payment, they did not issue me a ticket. I am 66 years old, shocked, and my BP has been affected. I booked another trip because EasyMyTrip did not send the ticket to me after receiving the payment. If the amount has already been received from their side, I would like to get a full refund back to my bank account as soon as possible.

Made a booking on easmytrip and the money has been debited from my account but I have not recieved the tickets.

Booking number: EMTUK798710

Hello,

I had booked tickets through Easemytrip - cancelled the flight, since the airline - Vistara had cancelled the flight. It has been 13 days since cancellation, but I am yet to get the refund. Been following up for the same, the customer support has only the standard answer in 24 hours we will sort it out. 13 days up and 24 hours as per them is not yet.

Payment for my flight booking got deducted.
But didn't receive the booking confirmation.

Booking Id : EMTAE781525

Got a payment successful and booking status pending email from easetrip.as well

Hello team,
I accidentally created an account using my mobile number.
Now i am unable to upload my mobile number in original account.

Even if the account is deleted which i have created using my mobile number how will i come to know whether the account is delete or not?

Kindly do needful action.

This is regarding to bank transfer from wallet to bank account der was 16011 total amt to be transferred on Jan 23 only 14511 was transferd to my bank account ..1500 rs rest is still not got credited in my bank account
PNR no YW1CTM
Been following up since last 15 days but only Dey tell me to wait for 48 hrs Feb 2 Feb 5 and always a new date and it's under process i also have d bank statement as on Feb 6 that i have not recived d payment in my bank account

I have booked a ticket from pune to Dehradun.
But due to rescheduling the trip timing by the vistara airlines. I have cancelled it in full refund option. They have insisted the amount request you to plz transfer amount on my account respectively.

For your reference :
PARDESHI ARCHANA MS, your booking 67B9P9 on flight UK 972 PNQ-DEL dated 24-Jan-2023 has been changed. You are now booked on UK 974 Pune-Delhi on 24Jan. UK 974 on 24Jan departs Pune at 05:30 and arrives Delhi at 07:40. For further assistance on alternative flight options or cancellation and applicable refund

I had a flight on 29/12/22, from Guwahati to pasighat via tezpur(one stop). On reaching tezpur, flight got cancelled reason being low visibility as per told by the captain and they assured us to refund full amount. I was told to cancel the flight from 'ease my trip' and claim the amount..
I have called 'ease my trip' many a times, every time tells me they are looking into it but still so far no results

I made the bookings for my travel from Ease my trip.
Complaint: I didn't receive my identity card from the embassy as it had been with them for more than 3 months, so I asked Easemytrip to reschedule my flight or if I could avail myself of any voucher (as I still haven't received the required documents.). They didn't cooperate with my mail. I am a student and despite letting them know I wanted to reschedule my flight; I didn't receive any proper response from them.

I am very disappointed with how unprofessional their customer services are. If I had received a timely response from them, I wouldn't have lost this much amount of money.

Take their services on your own risk.

BOOKING I.D- EMT97657104

Already 6 working days are over but till now I have not received my cancellation refund of my flight ticket to my bank account. I have already shared my bank statement to their email i.d at- [protected]@easemytrip.com but no response. Every time when I called to their customer care they are delaying by saying that, more 48 hours I have to wait. Can you please help me in this regards?

We have successfully credited vide UPI Bank Reference ID[protected] for payment 21160₹ which is fully successful transaction and credited linked with ease my trip
ea******[protected]@icici bank account no through Amazon Pay application.

Still company is not reverting on said bank UPI transaction the tickets.Its more than 24 hours we are facing constant non cooperative reply from company call centre in this matter.

We require either confirmation on failed bank reference I'd[protected] or tickets non of which answered to us by ease my trip customer care.

I had booked a ticket from Hyderabad to Howrah on 23rd Dec. My booking Id is EMT[protected]. But it got rejected due to no seat availability. It's been 10 to 11 days EXCLUDING SATURDAY AND SUNDAY. We have called repeatedly but they keep putting us on waiting and then hung the call. It's very harassing repeatedly call them keep chasing them for our own money. we also went to bank for this 2 times. Now it's very irritating I want my money 11, 496 back.

I booked from easemytrip and paid through UPI for the flight from Mumbai to Delhi, Vistara on 6 Jan 23.10 PM. the payment was deducted and the sever didnt pick the payment and booking was not confirmed.
Booking id- EMT[protected]
Payment reference[protected]

I was rescheduling my flight but the site got stuck couldn't completed the payment and now it's showing Failed in the status... Neither I'm able to reschedule the flight nor I'm able to cancel the flight

I was rescheduling my flight but the site got stuck and now after re-logging it's showing me failed in my status... Neither I'm able to reschedule it again and nor I'm able to cancel the flight

I accidently created an account on ease my trip. I tried to delete it by looking into the account but couldn't find an option 'to delete'. Why doesn't ease my trip have an option to delete while every other site does.
This is very annoying so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful....