eBay.in Complaints & Reviews

Hi

i am buy a Mobile From ebay from seller in_zama product id is[protected]
and they send me a Diffrent Product and when i am raise a Claim they are Reject My Claim Because Of My Given Images they are told me we have send 500gm weight Packet and i am recive 324Gm packet .
is this is my fault to i am buy a product from ebay this is so disgusting.
i am very Disturb from this matter.

I purchased a phone from ebay on 4th june n made d payment via debit card. Next day i cancelled d transaction. Has been almost 30daysn ebay says dat they have refunded my money back on 9th june but i dint receive d money back, since i hav been urging my bank and ebay customer care but none gav me my money back.. Ebay provided me wid a ARN number which is of no use to my sbi bank.
ARN is[protected]..

Plz refund my money.. Please

Claim ID: 3596802
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: deecom9
Date claim opened: [protected]
Amount:1799
Courier Name BLUE DART
AWB Number [protected]
RECEIVED PRODUCT ON 9-6-18 AT 2 PM (NOT HOME DELIVERY)
GOT DELIVERY IN BUS STATION .
After receiving product came to home at 2.15(on 9-6-18)
opened the package saw box is empty and called ebay customer care within 5 minutes
They said in our system it is showing as (product is in transit stage)
so cannot create claim in this movement(they forwarded steps to file a claim to mail)
THEN, after on 10-6-18 filed a claim on ebay
CLAIM ID: 3596802
PaisaPay ID: [protected]
GIVEN date 10-06-18 to[protected]to resolve this issue)

SELLER REPLY TO MY MAIL ID ON JUNE 12(AS SHOWN BELOW)
New message from: deecom9
Dear Buyer, we check and pack the product and blurdart shipping showing the weight in that. this is a power ship issue, request ebay to resolve the issue.
Warm regards
Abhijeet dutta (Deecom9)

EBAY REPLY TO MY MAIL ID ON JUNE 15 (AS SHOWN BELOW)
Dear kathxxxxxx,

Further action was undertaken on your eBay Guarantee* claim. We request you to review it and help us with the necessary information.

Please find the details here

Remarks : As discussed during our conversation on your registered number - - [protected] at 02:20:11 PM on 15-Jun-2018, we have escalated the details to our logistics team to get a resolution. We would like to inform you that our team is looking into this issue and we will share the next update with you regarding this claim after 3 days. We apologies for the inconvenience caused to you and appreciate your patience. Please be assured that our primary focus is to resolve your issue at the earliest.

Action : Buyer to provide Proof of "Item not as described"...

EBAY REPLY TO MY MAIL ID ON JUNE 19 (AS SHOWN BELOW)
Dear kathxxxxxx,

Further action was undertaken on your eBay Guarantee* claim. We request you to review it and help us with the necessary information.

Remarks : As per our telephonic conversation on your registered number [protected] at 04:38:08 PM on 19-Jun-2018, We informed you that we have escalated the details to our logistics team to get a resolution. We would like to inform you that our team is still looking into this issue and we will share the next update with you regarding this claim after 2 days (i.e on or after 21-June-2018). We apologies for the inconvenience caused to you and appreciate your patience. Please be assured that our primary focus is to resolve your issue at the earliest.
Action : Buyer to provide Proof of "Item not as described"

BECAUSE OF ASKING SO MANY QUESTIONS TO EBAY MY ACCOUNT GOT SUSPENDED on 20-6-18
Your eBay account has been suspended
Dear katkatives8yujq,
After reviewing your eBay account, we've noted several concerns with your recent activity. As a result, we've taken the following action on your account:
- Your eBay account has been suspended.
- Item listings have been removed. A list of removed items is available further down in this email.
We've taken this precaution to protect our members while we make sure that the activity doesn't cause harm -- however unintentionally -- to the eBay community.
While suspended, you won't be able to use eBay. Registering a new account may hinder any option to appeal your account. If you would like to appeal this action, we need to verify your account information and your eBay activity directly with you.
Any outstanding fees owed for selling activity will post to your account as due. Any amounts that you haven't previously disputed will be charged to the billing method currently on file.
If you have questions about this message, please click Help at the top of most eBay pages...

EBAY REPLY TO MY MAIL ID ON JUNE 22 (AS SHOWN BELOW)
Dear kathxxxxxx,
Further action was undertaken on your eBay Guarantee* claim. We request you to review it and help us with the necessary information.
Please find the details here

Remarks : As per our telephonic conversation on your registered number [protected] on 2:24 PM 6/22/2018, We informed you that we have escalated the details to our logistics team to get a resolution. We would like to inform you that our team is still looking into this issue and we will share the next update with you regarding this claim after 2 days (i.e on or after 25-June-2018). We apologies for the inconvenience caused to you and appreciate your patience. Please be assured that our primary focus is to resolve your issue at the earliest.
Action : Buyer to provide Proof of "Item not as described"

EBAY REPLY TO MY MAIL ID ON JUNE 25 (AS SHOWN BELOW)
Dear kathxxxxxx,
Further action was undertaken on your eBay Guarantee* claim. We request you to review it and help us with the necessary information.
Please find the details here
Remarks : We tried to contact you on your registered number [protected] at 12:06:13 PM on 25-Jun-2018, but the number was ringing due to which we were not able to discuss about this claim. We have Re-escalated the details to our logistics team to get a resolution as there was some discrepancy in the reply which we have received from our Logistic Partner. We would like to inform you that our team is looking into this issue and we will share the next update with you regarding this claim after 2 days (i.e. on or after 27-Jun-2018). We apologies for the inconvenience caused to you and appreciate your patience. Please be assured that our primary focus is to resolve your issue at the earliest.

But as per discussion with MR.Ishrad (customer care executive ) on 25-6-18 he said Ebay had received written confirmation from BLUE DART about the package stated (it weighted for 1 kg) but in shipping details ( image available below) they said only 0.5 kgs only..
EMAIL CONFIRMATION FROM EBAY ON 25-6-18
Thanks for your email - we'll get back to you soon
Hello katkatives8yujq,
Thank you for contacting eBay Customer Service.
This is a system-generated response to acknowledge receipt of your e-mail. Please do not respond to this email.
We’re committed to resolving your queries and will reply to your email in 24 to 72 hours. In case your query requires further investigation, we’ll keep you posted on the progress.
Our system prioritises emails in the order received, so sending multiple emails about the same issue might slow down our response.

EMAIL CONFIRMATION FROM EBAY ON 26-6-18(BELOW)
Sending pictures as per discussed for claim id:3596802 SR#[protected]
Hi kathxxxxxx,
Thank you for providing the images.
Be rest assured, I have forwarded this case to our claim adjuster who will investigate the case further and will get back to you with the confirmation and resolution.
Please be available on your registered contact no for further update.
If you have any query just reply on this email and we will get back to you.
Have a nice day.
Regards,
Wasim Shaikh
ebay India Customer Service.

FINALLY
AFTER on 1-7-18 EBAY MAILED
eBay Guarantee* claim - 3596802 has been rejected

Dear kathxxxxxx,
We observed that item you purchased is not eligible under eBay Guarantee program and hence your claim is rejected.
For eligibility criteria, kindly check the following link: http://pages.ebay.in/help/ebay-guarantee.html#terms
We appreciate your understanding in this matter.
Please find the details here
Remarks : We tried to contact to on your registered contact number [protected] at 03:29:50 PM on 01-Jul-2018 But your number was invalid.You have raised claim that you have received empty parcel, After conducting a thorough investigation and review of your claim and as per courier company re-investigation we have found that when the product was delivered at your address it weighed around 610 grams. Hence, on the basis on weight proof we are closing the claim from our end. We would advice you to get in touch with the seller or courier companay to resolve the issue. You may follow the below given steps to get the seller’s contact details: 1. Click the Advanced search link at the top of most eBay pages. 2. Click the Find Contact Information link under Members section on the left side of the page. 3. Enter the seller s User ID and the Item number. 4. Click the Search button. You may also like to visit the below given link to get more information about contacting the seller: http: pages.ebay.in/help/buy/contact.html We regret of not being able to assist you on this matter. We appreciate your understanding in this matter.
Action : Buyer Claim request rejected by eBay
AFTER 20 days ebay is saying this problem is not coming under ebay gurantee guidelines
CHEATED ME...
PLEASE TAKE LESSON FROM MY CASE...TRUSTED EBAY ALOT BUT THEY CHEATED BY PROVIDING FALSE RESOLUTION..
I LOST MY HARD EARNED MONEY OF 1800 RUPEES IN EBAY
PLEASE DONT TRUST THEM...
EBAY BLOCKED MY ACCOUNT ALSO..
IMAGES THAT ARE AVAILABLE WITH ME DESCRIBES EBAY IS A LIER..
1. SHIPPING DETAILS IMAGE
2. IMAGE taken from ebay site stating the package details in it.
3.

I ordered subjected product. Received but diffect piece. After 70% charging battery automatically goes to zero. This product u der warranty but no reply. How can i believe ebay service. Company address: ankita ajmera, flat no. 1202, tower, 12, sunworld, vanalika, sector 107, noida - 201301up, ph no. [protected], kindly do the needful. Please contact me [protected]

I ordered a back cover on 14 June 2018, The order no. - [protected] and the Trasaction id - C1806141244428859311971.
In my account shows that there is no order has been received by ebay.But my amount was dedcuted from my account.After that I called ebay customer care many time but they said that wait for working days for future response or you get the refunded amount.But till now I did not get any response from ebay. Today I called again and they said that contact to Phonepe customer.Now they just ignore my response.Now what should I do ? I want my amount refund.

I bought a one plus 5 refurbished 6 months manufacturer warranty mobile from ebay 23/03/2018.Now the mobile is complaint.i contacted the one plus service center they declined the warranty service reason is that" mobile is purchased from ebay.ebay purchased refurbished mobiles have no one plus(company) warranty.Many time contacted the ebay and the seller but the problem is not solved.I have the screen shot of ebay's, seller's and one plus emails replys .I want a warranty service in my mobile.please solve.

Please refer to following comn:
Order confirmation: PaisaPay ID [protected]
Hi Lt Col Mahesh,
Thank you for shopping on eBay! Your order is now confirmed. Please note the PaisaPay ID [protected] as a reference for your records.

The handset received is not in good condition and the company when contacted assured solution through email comn several times as also info the seller that whose details are as under:
Name: Gajendra Patel
Email Id: [protected]@gmail.com
Contact Number: [protected]
Thereafter the company is not attending to my email comn except info me that they have expedited the process for resolution from the seller. Refer the ebay mail thread (eBay Guarantee? SR#[protected]
The set was bought online with provision under eBay Guarantee.
Request provide relief
Regards
Colonel M S Gill
Indian Army

I have a xiomi mi3 mobile its not working. i return this mobile .i have dd but wrong name. Claim ID : 3568125
PaisaPay ID : [protected] .my dd is incomplet name bank not acsepted .dd return to
Address: 14th Floor North Block Romell Tech Park, Western Express Hwy,

Goregaon East, Mumbai, Maharashtra 400063, India.june 29th return date.alredy 30 day over but my problem not solved.

plase return my dd is satya siva phani kumar gandham.

I'm sharing my experience of my last purchase on ebay.in.

I bought a product "Flexible Curved Tempered Glass Screen Guard For Motorola Moto G5S #[protected]" from ebay on 06-Jun-2018, with PaisaPay ID [protected].

After receiving the product, I pasted it on the mobile phone screen and found that the width of the tempered glass screen guard is less that it does not cover the entire screen as expected. It appears as screen guard for some other phone having lesser screen size.

Since I already pasted the tempered glass on the phone screen and returning such used product is pointless, I left a neutral feedback regarding my purchase. The seller's(seller wedesi_store) customer care personnel contacted me over phone many times, on 17th June(from this number [protected]) asking me to remove my feedback. She promised me to ship the tempered glass screen guard of Moto G5S itself on the same day, without any extra charges. So as per the promise, I replied "Please remove my feedback" to the email from the seller, upon here request, originated from eBay messaging.

There is no update yet regarding the tempered glass screen guard they promised to ship to the same address. Now the seller customer care is not attending my calls, messages etc.

The above content is the email sent to eBay and they never responded yet. When contacted eBay through customer service chat, they said they don't have enough evidence to take any action. Now eBay has become the center of fraud sellers.

I placed an order on eBay on 9th June which was returned back to the seller on the very next day it was shipoed i.e on 11th June (PaisaPay ID [protected]). I was never told the reason why the return to origin was done.

I received a mail that within 3-4 working days I will get my refund back. Today is 27th june, that is 15 days after that email, and I haven't received my refund yet. Every time I call eBay I am asked to wait for 2 days, the seller never response to my calls or emails.

The last time I called eBay, they told me until the item reaches back to seller, the refund won't be approved. I just want to know why I should wait for it to reach the seller???? I dint even get it in the first place, it was sent back to origin, why should I as a customer wait if I dint get anything!?

But I was being very co-operative and waited for 15 days but it's still stuck in seller city. Does it take forever to reach back to seller? Moreover I also contacted shipping company which always give me a answer saying they are facing some unknown problems and we can't help you. Now every time I call eBay they say we understand and we have escalated your issue (which they actually did 5 times) and within 48hrs sometimes they say by EOD you will get your refund but nothing happens, all false promises.

I feel I have been scammed. Now, I m so done with customer service who keeps disconnecting my calls whenever I ask for a supervisor.
Is it my fault the order went back to seller city?? Pathetic experience.
I don't understand why do I have to suffer for anything wrong happened on your end.
I am sueing eBay for scamming me, for the false promises and for mental harassment.

I brought battery for sony xperia z5 & z5 dual lis1593erpc 3.8v 2900 mah.
Paisapay id [protected].
1apr 2018 placed order
6th april returned the item with courier spending rs120
16th april return request accepted through demand draft (Dd)
17 april (I was asked to update details) updated on the same day
With right name and address.
21st april received dd with the wrong name and address even after updating well before the time.
21st april reshipped back with indiapost.
28th april ebay warehouse address could not be found by indiapost.
5th may dd was reshipped from my side by dtdc (Again spending 120rs)
7th may dd received by ebay
I called ebay hundreds of times, even mailed but there is no response from ebay.
50 days passed since ebay received the dd.
I have wasted so much of time my money including charges for reshipment of material (120 return of order +120 return of dd by dtdc+41by india post=281 rs +my time.)
I am attaching
1. Indiapost courier stating warehouse not found.\
2. Dtdc courier receipt
3. Dtdc tracking staus showing ebay received dd at there warehouse.
4. Return of battery by dtdc

Dear concern,
Have purchased a watch from ebay under paisa pay id [protected], on 16th june 2018 and recieved the same on 21st june, the same was not as good quality as shown, i show a interest of return for the same on the very next day that is 22nd june 2018, and register a claim id of 3605642, but the same got rejected without any reason.
I need my money back although i was a big time user of the the ebay online site. The type of revert i got now, seems company is not interested in retaining customer an doing long term business

I have ordered a phone on ebay on 31st of may 2018, i have received it on 5th of june 2018 in the description they said its a new phone but when i received it there are some signatures o[censored]sing that handset on the day i received it after some time phone wasn't opened it shows frp unlocked or something i contacted the seller they said please take it to the customer service center i did the same. When i took it to customer center i came to know that it's not a new phone and its screen was replaced and it's not an original screen. The next day i contacted ebay for return but the status of the order didn't change in my account they told me to wait for 24hrs then i called them on 7th of june they told to wait for 48hrs and so on... I sent an email and tweeted in twitter and calling them regularly one day i was fed up with these waiting and called them they again told to wait for 48hrs. I was irritated and asked him is it funny? Then he replied yes i was shocked and asked what he replied yes its funny and cut my call. Today is 22nd of june even today status isn't changed within one week it will be a month i ordered that product but still, i don't have any response they always ask me to wait.

First they call us we are select for scheme

Buy 4000 rs item and you are eligible to win i phone, tv, fridge etc

We buy one item than after they say you have to transfer 12000 as gst and we refund in 10 min, we transfer too and than again they say transfer once again
We refuse they say we will not

Tehir contact number :[protected]
Ac no. [protected]
Ifsc : cbin0283338

0865321 receipt no.

Pick up receipt n siva kumar.
Phone no; [protected]. Order no is[protected].
Order id 3119615.
The details of the item returned to ebay have not received any response.
I have the receipt of the returned product no:[protected].
I will keep on complaining here till i get my refund money rs 2666.
Why should this giant monster eat my money?

I bought a blackox tv40" from ebay, about 1 year ago, but i still did not receive my product.
I mail them many times and i also call them regarding to this issue that i am facing from 1 year.
But they still did not able to solve the proble.
So, i kindly request you to please take some action and help me to get my refund or product form ebay.

Ebay deducted money from my PAYTM wallet without the product delivery. Order cancelled automatically but no refund received to my Paytm wallet.

Ebay replied refund done to my PAYTM wallet, PayTM says no refund received. I attached my statement of my Paytm wallet which is still Zero.

Please support me in getting the refund of my cancelled order (automatically cancelled) Paisapay id [protected]. See attached order details

Dear sir

I have purchase a sony xperia dual black sr. No. [protected] model no. E5333 vide order no. [protected] on dated 11.12.2015 amounting rs. 16898/- through ebay.
Since 5-6 months my phone is working properly, then i visited sony authorised service centre, but they refuse to give me service with the comment that your phone model is singapore model we can not give you service in india, you have to go to singapore to take the services for repair.

Now you are requested to resolve my issue immediately or provide me a new handset even after warranty period as you have cheated me to give the singapore set.

—
Vipin gupta
Indore

I ordered a mobile phone cover from ebay and paid for it while ordering itself. It was delivered and was not fiiting, i requested a return. They sent me a mail asking me to send it to the seller and provide courier details to them. I did and the product was received by the seller. But ebay is refusing to pay back the product cost of rs.290/- and courier charges of rs.150/- saying that there was no stamp, dealer full address, product full details in the airway bill copy. This is ridiculous considering that the returned product has reached the seller, if ebay cannot confirm with their own seller, how can a customer fight with a courier company to fill all details in awb copy? I acted on a goodwill not sending through blue dart courier as they were charging rs.360/- whereas dtdc was charging only rs.150/-. Though ebay assured that they will refund courier charges, still i worked on a goodwill of saving there money and getting cheated by ebay.

Details are as follows:

Ebay paisapay id : [protected]
Claim id : 3579812
Transaction date:15 may 2018
Item id: [protected]

Please be informed i had place an order for two saree with ebay on 5th of june n the delivery time was mentioned in website in between 8th june to 11 th june. Next the i got the msg from both ebay n the seller that the product has dispatched n gonna delivered by 11th june with tracking number. One seller name is shagun saree who sent me a invalid tracking number. I informed it immediately to the seller as well as ebay by mail n msg bt no one is responding... They are cs is really unprofessional putting me on hold for 15 to 20 mins. N not providing any solution they are so rude starting from csr to supervisor.
Then with 2nd seller cotton india they also sent me tracking number n informed that they sent it through dtdc courier when tracked the shipment i found out they sent it to a wrong destination with wrong pincode. I immediately sent them the adress i have mentioned while placing the order n the dtdc courier tracking details where they mentioned the wrong destination with proper screenshot. But they r not bother to reply... When i called to there call center they put on call for 2.30 mins without any proper solutions. They are well aware that the fault is from there end the product never gonna reach me n the money is with ebay still they r not taking my cancellation request. When i informed them i have all the call recordings n screenshot regarding this n i gonna put it in twitter thier call center manager requested me not to do so. He ll contact the seller n gonna resolve this within n hour n promised for callback within 1 hr. But nobody called me n when i called them back he denied to come on line. I want them to cancel the product with immediate effect n refund my money... They r not replying to my mails n behaving very rudely. Here im providing you the item no i purchased
Item no:[protected]
Seller: shagunsarees33
Sale date: 05/06/18 17:23
Quantity: 1
Item no:[protected]
Seller: cottonindia_6
Sale date: 05/06/18 17:23
Quantity: 1..
If you want i can sent you all the screenshot i hav... N proof i have for there fraud. Kindly help me.
Regards
Manisa nayak
[protected]
Mann. [protected]@yahoo.com