eBay.in Complaints & Reviews

From
Shynith kumar c
Lakshmi bhavan
Mattanur
Kannur. Dt.
Kerala,
Ph. [protected]

To,
Ccf

I made a purchase through ebay on 4th march 2016 and paisa pay id [protected].And the amount of rs. 18, 381.88 debited from my account. Later, on 8th march a mail came, informing that the seller is unable to ship ebay item, and refund processed. Now 22 days has gone, but the amount not credited till now.

Respected sir/madam, please kindly do me a favour and please read the whole entire body!!! I am sorry to inform you that i myself had purchased a tissot chronograph black dial gold color rim steel strap mens wrist watch's (Item id:[protected] on 26th march 2016 at approximately around at 06:55pm through ebay.In (Paisapay id: [protected]) by their own seller: smart-spend (117). The payment of rs. 5, 799.00 amount was made through cash on delivery on 29th march 2016 on the date of delivery of the following parcel (This month and yesterday only) at the following approximately time between 02:30pm that was yesterday's afternoon only and moreover the payment of 5, 799.00 amount was made to the bluedart's courier guy who came to deliver my parcel (Tracking id: [protected]). I instantly opened the parcel after the bluedart's courier person left my house after successfully collecting the payment of rs. 5, 799.00 amount and after successfully delivering my watch and after that when i opened my parcel, i was very much shocked and very much disappointed to see that from the very begaining that why is my tissot chronograph black dial gold color rim steel strap mens wrist watch's (Item id:[protected] second hand was not working properly, it's getting stopped automatically after each and every 2 hours and after that i need to press the first right-side hand button everytime to get it started/working again and moreover there is some problems with the date display also as the date is not changing automatically which i had noticed and moreover the time and date adjustable key is also not working/functioning properly!!! Is it a defect or the function of this above mentioned watch is like that only because i think it should not function strange like this since no other watch in the entire universe performs strange like this one and moreover i think that the unit of the above mentioned watch that i had received from you sir, is defective as previously the tissot chronograph black dial leather strap silver color rim mens watch (Other product/item of same brand tissot watch which i had purchased from the same seller at ebay.In) item number:[protected]Paisapay id: [protected]) which i had purchased from you sir, before purchasing this watch is working absolutely perfect and is a top notch product/item but this tissot chronograph black dial gold color rim steel strap mens wrist watch is not working properly at all as being described. All the watch's hands such as the hours, minutes etc are working properly but the watch's second hand is not working properly, it's getting stopped automatically after each and every 2 hours and after that i need to press the first right-side hand button to get it started/working again and moreover there is some problems with the date display also as the date is not changing automatically which i had noticed and moreover the time and date adjustable key is also not working/functioning properly!!! Waiting for your reply and sir, you can take as much time as you need for your research and inform me @ asap with correct information. Please tell me truly and sir, please be brutally honest with me in this matter and moreover i am not at all satisfied with the product/item that i had received from you because according to me, it's a defective product/item and i am very much disappointed and i am hoping that you would solve my problem as soon as possible and provide me a brand new fresh product/item of the very same watch best from all others 100% prefect working condition tissot chronograph black dial gold color rim steel strap mens wrist watch as i am in need of that particular product, i don't need my amount/money back!!! Please acknowledge if you get time and forgot to inform you sir, i had also raised a replacement claim against this defective product/item of tissot chronograph black dial gold color rim steel strap mens wrist watch's (Item id:[protected], (Claim id: 1833654)!!! I also tried to call the seller: smart-spend (117) through his personal provided contact number at ebay.In[protected] but for the entire whole time, his phone number is out-of-reach!!! I tried to contact him multiple times through his personal provided contact number at ebay.In[protected] but for the whole time, his phone number is out-of-reach!!! I also tried to contact him through multiple methods such as email!!! I even send him personally 3-4 emails but he didnot dare to reply me back!!! I am very much afraid after all this that this seller: smart-spend (117) is a fraud and moreover is also a scam!!! Please sir/madam, kindly do the necessary and help me out of this fraud and scam by this seller: smart-spend (117)!!!
With regards,
Milly das, kolkata
No. :- c-22/6, kalindi housing estate, near hockey field,
Kolkata, west bengal - 700089

My paisa pay id: [protected], claim id 1341115 and new service request no is 1-[protected]. I bought iphone 5 from ebay on 13th of october and found it not ok for use.

At that time also i tried to communicate the same but couldn't convey as ebay abruptly closed my claim stating that the phone was ok.

The iphone at the time of buying was found with dead battery and after calling the manufacturer 100 times and not receiving any response, i had to start using it.

1.All my nearby service centers told me that the phone is refurbished and every single part in it is fake.

2. Iphone 5 never comes in gold color, but my phone is golden in color, stating clearly that it is fake. The bill is also fake as it does not show any details of the seller.

3. I was given 6 months sellers' warranty at the time of buying but to my surprise the seller was fake and ebay has suspended it...!!!

My phone is switched off since last one month and out of these 5 months i could only use it for maximum 1.5 months, rest all the days i was struggling to make it work.

I went to the nearest apple center i.E. Dehradun, they also confirmed that the product was not genuine i-phone product. I have all the relevant documents to support my claim.

Also, i informed to ebay about the same but two weeks are over and they have not replied on the same. I want the compensation for the money i have spent and the mental torture i have been going through since the last 5 months.

Your support is highly required.

Hi all,

On 18th march i have purchased a jbl bluetooth speaker from ebay.In using paytm gateway.

Payment got deducted from my a/c as well as paytm account (Paytm cash txn id [protected]) (Bank txn id:[protected] however in ebay there is no order history.

I am following in twitter but i am only getting replay which is kind of mental harassment.

Everyday they told we have send your issue to the concern team however no solution given.

Shasank sekhar ‏@swainsekhar86 mar 19
@ebayindia i want my product http://klou.Tt/t8nlfc3ac6ux for which i paid 2 time, i got 1408 one in my #paytm wallet .. Give my #product

Ebay india ‏@ebayindia mar 19
@swainsekhar86 we have notified our concerned team about the issue you're facing. Rest assured we will update you soon on this.

Shasank sekhar ‏@swainsekhar86 mar 20
@ebayindia may i know the status of my product #ebay #paytm

Shasank sekhar ‏@swainsekhar86 mar 21
@ebayindia i haven't heard from the #cs as mentioned you will be contacting me by #sunday and resolve my issue. This is really bad cs #ebay

Ebay india ‏@ebayindia mar 21
@swainsekhar86 we're monitoring the situation to fix this at our end. We'll revert with an update shortly.

Shasank sekhar ‏@swainsekhar86 mar 21
@ebayindia can i get any update? Its around 5 days you guys can't fixed an issue .. So pathetic service #ebay #paytm


Ebay india ‏@ebayindia mar 21
@swainsekhar86 we are working on your concern. We will share an update with you at the earliest.

Shasank sekhar ‏@swainsekhar86 mar 22
@ebayindia can i have the privileged of getting the specific date and time.Almost 7 days you are working on my concern. Worst service ever

Ebay india ‏@ebayindia mar 22
@swainsekhar86 apologies for the delay. We would get back to you shortly with updates.

Shasank sekhar ‏@swainsekhar86 mar 22
@ebayindia may i know your shortly means how many days ? No clear answer from your end #paytm
Why r you running coupon with #ebay

Ebay india ‏@ebayindia mar 22
@swainsekhar86 we request you to please allow us some time to get back to you with an update on this. Our team is looking into it.

Shasank sekhar ‏@swainsekhar86 mar 25
@ebayindia #paytm can you intervin in between as #ebay is tyring to playing and i have paid through your gateway ... Not getting any update

Ebay india ‏@ebayindia mar 25
@swainsekhar86 we will get back to you once we have an update from the concerned team.

Shasank sekhar ‏@swainsekhar86 mar 28
@ebayindia don't know! How many days you guys taking to resolve an issue? Its around 10 days you cant even update a single word #ebay #paytm

Ebay india ‏@ebayindia mar 28
@swainsekhar86 we're monitoring the situation to fix this at our end. We'll revert with an update shortly.

Shasank sekhar ‏@swainsekhar86 mar 28
@ebayindia believes #ebaysupport and the #ebaytechnical team don't interact and support team is busy pasting #scripts only ##nosolution

Ebay india ‏@ebayindia mar 28
@swainsekhar86 we regret the inconvenience caused. We're checking with the team regarding this issue. We will update you soon on the same.

Shasank sekhar ‏@swainsekhar86 mar 28
@ebayindia yet again added #script .. Would appreciate if you guys give the #timeline to resolve the #issue . #morethan10daysnosolution

Ebay india ‏@ebayindia mar 28
@swainsekhar86 your concern is being attended by our team. Please allow us time to look into this for you.

Shasank sekhar ‏@swainsekhar86 8h8 hours ago
@ebayindia enough time you guys taken .. Return my #money ... #worstservice ever ... Should not buy any product from the fake site #ebay


Ebay indiaverified account
‏@ebayindia
@swainsekhar86 we do know how frustrating this can be. Please allow us some time to look into this for you.
1:18 am - 29 mar 2016

Shasank sekhar ‏@swainsekhar86 2h2 hours ago
@ebayindia hope i have to do #consumercomplaint against #ebay after that they will consider the issue seriously . #12daysnosolut

Hi Team,
I am aware of the fact that at time of placing order at checkout if there are excise/octori duty applicable, which may be borne by the customer. I am sharing my experience while placing an order for a water purifier on ebay. Surprisingly there was no message displayed at the time of placing order that exice duty is applicable and need to be borne by me and I checked out by making a prepaid payment for the order.
The surprise came while it was getting delivered. The courier guy raised a bill of 308+115=423. I could see an invoice for excise duty of Rs 308 but the other invoice raised was by the courier company towards service charges of rs 115 incl of taxes.
I contacted the customer support team of ebay who washed off its hand and provided the seller's contact. I contact the seller who was helpless and told me that it was mistake from his end.
I contacted the ebay support team again and they updated that even though its seller's mistake, I need to pay for it.
This is the worst ecommerce website I have seen who accepts seller's mistakes and asks the customer to pay for the mistakes of the seller. And they are not even bothered about the courier charges.

This is the last purchase from ebay.
Paisa pay id [protected]

I had purchased an iphone 4s from you through ebay (Paisapay id [protected]) on 21st october 2015 believing that it is new and genuine. But after couple of months the wifi stopped working and then when i went to the service center they told me that it was a refurbished phone so it was not in warranty.

I would request you to kindly return my money and take your phone back as you have breached the trust between the buyer and seller. I would never had brought the phone had you mentioned it as refurbished. I tried to contact you on your phone as well but no one picked up. If you don't reply to my mails then i would be forced to serve a legal notice to you and ebay for running a fraud business.

Regards
Siddharth kumar

[protected]
paisapay id

i have purchased this product on march 13th
then i received the product by 17th march,

the product i received was very low quality and poor performance.
regarding that i talked with seller for refund, seller has arranged reverse pickup and product returned to seller, now they are not providing refund, so i raised a claim on ebay gurantee, now seller has refusing to provide refund.

pls provide me a solution on [protected]

I hve ordered a Huan Yi Electric Barbecue Grill -Grill Toaster & Electric Frying pan PaisaPay ID: [protected] from Seller ID: samishah.0001, Reason of claim: Handle broken very cooking plates are very small in size stell quality is very poor . not worth for buying, , almost one month passed. I posted bad feed back, than seller call 10 times a day for reverse feed back in good feed back and sent a mail Ebay team,


Please provide refund to the buyer.
Paisa pay id :
[protected]

Regards,
Seller ID: samishah.0001,
Then I reversed the feed back, then again a mail comes to me, to courier the product to the seller. And I request them to arrange a reverse pickup as I am a working woman I hve no time for doing all these work, that's why I shop online, to avail home delivery, due to lack of time, and they didn't reply, and closed my claim without informing me, then I again raised a claim, but they are still asking for courier from my side and let see what are they asking about the courier charges, The amount of shipping charges paid by you for reshipping the product will be credited back to you in the form of coupon on your registered email address within 7-10 business days once the claim is closed. This coupon will be valid for 3 months which will mean that you will be able to use this coupon for your future purchase within next 3 months. We appreciate your understanding in this matter. We look forward to receiving the requested document to resolve this matter at the earliest. Kind Regards, Shail P. eBay Claims Team now tell why should shipping amount will be given in the form of coupon, ii am not mad that I will shop again with ebay, then no use of coupon for me, so plz help me to arrange reverse pickup from my home, .

Hello sir, i ordered samsung galaxy j5 on 26/3/2016 and paid amount of 9600 rs. By debit card.The item id is[protected] and paisa pay id is [protected] for this order. Today i receive a mail from ebay that my item is delivered but i didnot receive the item still and now i got a email that your order is shipped through go javas courier with airway bill details: unikrtc155520 and when i track this docket there is a item showing of cash on delivery of amount 1692 rs. So you can see there is big fraud ongoing with me, i am requesting ebay to refund my amount seller name- paytmerchan0, paytmerchan_64 my contact no is [protected] and [protected]

I ordered for Motorola Moto G 3rd Gen . But I was send a damaged and fully unboxed mobile and second hand mobile.The detail of mobile is mentioned as under :

Mobile Model No. : Motorola Moto G 3rd Gen 16GB-Black-6 Months Brand Warranty
PaisaPay ID : [protected]

So, it is requested to please look into the matter and do the needful by arranging my amount refund.

PaisaPay ID :[protected] i have received the product, which is not as described . what i ordered was for blackberry 9220 panel, what i got is 9320 panel which has additional flash in its body . as you can see the picture . please compare with the product picture that is shown in product description . i have received entirely different product . this is not the 1 st time i m facing issue, i m really fedup with ebay . i had claim previously in which you people gave me coupon to use, to cover shipping charges . as per my need i wanted my shipping charge to be in cash not as coupon, okay fine i have received the coupon and used it in this product so that s not a issue . BUT now i want the money back and take back this product, i m not willing to spend single penny regarding this, i m fedup with ebay.i have alot of work to do not only to sit here and claim for stupid things in ebay. even though he was top seller in ebay he just cheated me. right now what i need is, i want the money back which i have spent, means i had coupon used in this product of 270rs + Rs.228.00 for the this product . i want the money back, and please note : please come and take the product from my home i don t want this product, i have no use with it . i m not return shipping myself, you have to come and take from my home . i have alot of things to do not only to ship things here and there . not spending a single penny anymore regarding this. please contact me on [protected] this is my primary number

This is the astonishing that there is no response of our complaint of the mobile set Lenovo purchased from you. You are simply beating behind the bush telling 5Days.10Days, 20Days.
The set was faulty at the starting point itself which was informed to you just after its delivery which was also acknowledged by you. Thereafter you became mum and your customer support on contacting started buying time saying 5Days.10Days, 20Days.They starting telling to go to customer care for repair telling that they had received it from Lenovo in this condition only. Why should we go to customer care when the set was faulty at the starting point .Don’t you have any command over your venders. This in no can be termed as business . If you continue this approach then my dear friends this may not only have an adverse bearing on your business but also I am afraid your vessel (business) may sink before sailing in your own bay . There is not an iota of business like thing and surprisingly you are calling it bay( ebay ). If my complaint is not resolved within three days of this mail .I may approach to all legal authorities at all levels and through all channels for relief. I am certainly capable to make a big dent to the people of this sort by going public including all kinds of media .
I hope you will not give me any such scope and get the set replaced . Interestingly the set was not even accompanied by its manual which is mandatory . The set seems to be a used one . this is without any prejudice. This may also be taken as NOTICE U/S 80 CPC.

PIYUSH AGARWAL

I ordered for a 16gb memory card and i paid for it as well. (Paisapay id [protected])
The product was not delivered to me at all, but the site says it has been delivered to me.
I tried raising a claim with ebay and they just closed my claim without even letting me know about it.
I called ebay 4 times (Few of their names from customer support are sushma, balram and so on) and has asked them to re-open the claim or atleast raise a new request on my issue; all 4 times i was asked to wait for many days and none of them ever got back to me with a single update about my request.
Then i called ebay to escalate the issue and a team manager(Ravi) spoke to me and said he will get back to me within 3 working week days, but it has been more than a week and no one has given me any update. I don't know how long do i have to wait for an item to get delivered to me.
This is the first time i tried buying from ebay and it will be the last time i will ever buy products from you guys as well.

Dea e-bay,

I am a registered user of your website, having purchased multiple ranges of products from many listed buyers thru your website having user id ?Dhairyadragon?. I had ordered an apple 5s phone thru your registered vendor/supplier, m/s elixircart2014 on the of 12th of december 2015. Item number[protected] and made the payment online thru paise pay id[protected]. I was offered this phone as a brand new machine by the vendor at a price of rs.24000/- and received an e-mail by mr.Abhishekh kumar cell number [protected], confirming the consignment shipped as brand new product. This product was delivered on the 19th of december.

After exactly one month of functioning the phone just stopped working. Since the time we have been trying to contact the vendor, however there is no response from their end. We tried to contact you as well, and we were assured that the case will be resolved, vide various correspondence from your end at first we opened an ebay gurantee claim on 26/1/16. Under special conditions and it was opened by the ebay team as 1 month time period was over the handset was listed as ?New? And the initial seller communication was good . On 22/01/2016 the hand set stopped working and showed ?No sim ?Error

After taking the phone to apple service center and running the imei code in the system the phone came as a faulty piece that was replaced with apple in 2013 and the handset was supposed to be in apple warehouse but was stolen from there.
Its a clear case of fraud, done by the vendor by supplying an old refurbished cell phone, which is a stolen piece from the apple warehouse. On 26/1/16 the claim was opened but on 02/02/16 the claim was closed without any resolve stating non eligible criteria i tried to contact the seller thru email, phone, message, whats app, etc., and even ebay tried to contact the seller but the seller does'nt respond not once i have written many emails to ebay regarding this matter on 03/02, 05/02 etc but did not get any replies i demand 100% compensation of the cost incurred by me within next 48 hours, failing which, i will be constrained to file a legal case against e-bay, for selling a stolen product delivery to me conspiring with their registered supplier.

Regards
Rajesh khanna [protected].

Note- if you see the sellers account and feed back it is mostly in negative and the positive ones is due to the seller bribing them by offering 100 rupees recharge now on 22/03/16 i called ebay they promised a resoloution but nothing happened

I bought 32gb samsung memory card from ebay.in and it delivered me a fake samsung card.
This was verified at a authorized samsung service centre. Now i have informed the ebay about the issue but no substantial steps has been taken from there side so pls help me get my money back.
Note: i have attached the photo of my memory card along with a format which i got from the service centre.

Its very bad experience with Ebay. Team, they were sent me a dummy/ duplicate phone which is not working. Kindly help to resolve issue by refund my money

Hi team
I am purchase new 100% oem lcd display touch screen glass digitizer for yu yureka plus - white

Claim id: 1716912
Paisapay id: [protected]
Item number: [protected]
Seller id: amafhh_electronics
Date claim opened: [protected]
My email id :[protected]@gmail.com

Seller mention that this 100% oem product but this not 100% original product..
Then i claim this item & claim also approved on 25th feb 2016.
But still now i have no refund from ebay

I will compaint but no responding from ebay custmaer service
I am so suuferinga and woryiing
Plz help

Recently, i have ordered a product from your site and it is not a expected.i have applied for its return/refund 2 days before but i have 'nt any email or call yet.
its about more than 48 hrs but i have nt get any information related to my request.
your service and management is so inefficient and careless as i do regular shopping from other site and i have nt faced this type of problem and issues from any other site.i m providing you information again if my complain will not proceed further i ll complain against you for exploiting consumers;
item details;
Item Information
Claim ID: 1802463
PaisaPay ID: [protected]
Item number: [protected]
thanking you,

The seller was suppose to deliver me 4 packages which include Fitfly Home Gym Set 8 in 1 Bench With 50kg Weight+3ft Curl Rod+5ft Plain Rod but i was informed by GATI Shillong that only one package from the 4 packages/items was received by them. i had to go by own self to verify this and i found only the bench was available. a proof regarding one item will be uploaded here in the same. the seller is Ratnadeep K Roy and his number is [protected] and my details areItem price INR 4, 299.00
Quantity 1 Item number [protected]Ship to:
Harold Pyngrope phone no [protected] Payment details: Rs. 4, 299.00
Courier name: GATI
Airway Bill Details:[protected]

Duplicate and defective Mobile handset . phone and charger both are not working and e.bay is not going to return it. Poor return policy.