eBay.in Complaints & Reviews

Hi, I am seller on ebay and my ebay id is karnnainfotech2013. One of the ebay buyer (id : jaskaranj) purchased Apple Iphone 6 64gb Gold on 8th February through my online store on ebay. After using it 10-12days he open a claim (claim id: 1732780) on ebay stating that mobile not working properly, its not starting up. I got call on ebay regarding this claim for resolution so i said ok send me back will check it. I received this mobile back yesterday afternoon through fedex (tracking no.[protected]. I open the parcel and check the mobile was damaged, there were dents in mobile. So i immediately inform ebay guarantee team and also send them photos of it. But still i didn't got any response from them and today they approved the refund and closed the claim. Well this is wrong as buyer had damaged mobile and returned to me and ebay approved the refund. Please kindly take some serious action against it.

Dear Team,
I have purchased Apple I phone 5s 64 gb gold 12-Dec-2015, but when I have received this phone it is good but after ten days the display was not working so I went to the I phone store swaroop nagar Kanpur .and the representative of I phone told me that on the behalf of this receipt provided by ebay the I phone which I am using is not registered with Apple.and according to my receipt the phone was issued by apple is in different colour and this handset is fake.So I think this is afraud which is done by e-bay company.And after this the phone is not working.So it is my humble request you to refund my amount and take your phone back.
I am attaching the Receipt which is provided by e-bay company so please find the attachment and do the needful asap.


Regards,
Anand Chaudhary
Kanpur City
Mob no:-[protected]
Addres:-128/734 K Block Kidwai Nagar Kanpur-208011

I had claimed to eBay about the problem that I had recieved the damaged one.Once they contacted me and asked to upload the proof pictures.I had uploaded and I should get call on 3March 2016.And today is 6 March I didn't get any calls about this.After eBay customer service suggestion I am uploading the pics to u.So that hope you will take this case .
Claim ID- 1743154

I have ordered Portronics USB AC Adapter/Plug 3.4AMP 3 Port USB Charger for Mobiles, Tablets from EBay (Item ID[protected], PaisaPay ID : [protected]) on 28 Feb 2016 and received the shipment on 04 Mar 2016.

On receipt i opened the packing and tested, the charger was not working. I Immediately filed a claim (Claim ID : 1762050) on same day within 15 minutes of receipt.

I received a call from Ebay the next day stating this claim will be rejected as the product is under manufacturer warranty. So i need to contact manufacturer. They were not ready to listen anything from customer.

As the item is not working while it is delivered, the supplier should take responsibility, they should not simply point fingers to manufacturer.

Their web page indicates "EBAY GUARANTEE, 100% Satisfaction or Replacement / Refund". What is the meaning of this. By this statement, they should replace the product at first instance.

If Ebay has this attitude, then in future definitely, i am not going to buy anything from Ebay and certainly many un satisfied customer will switch over to other online shopping sites.

Hi,

I had purchased Auxus Stunner mobile from ebay on 18/02/16 and product was delivered on 19/02/16. I got the mobile with the accesories like
- VR Headset (Not properly fitted, some what loose)
- Remote (Not Working)

So I have opted for return of the product on the same day (19/02/16) itself. After 5 days I got mail from ebay that rejecting my refund.

I have called ebay customer care, they says we wont take the product back., go the service center and get it repaired yourself or else contact the seller.

I have also called the seller he also replies the same and says contact ebay only.

Auxus STUNNER - VIRTUAL REALITY SMARTPHONE - REMOTE FUNCTION
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: diggital_estore

So Can you please help me in getting my money back.


Thanks,
Naresh.

Hello sir this is to inform that my ebay email [protected]@yahoo.com
Claim ID : 1721207
PaisaPay ID : [protected]
txn date: 12 Feb 2016
ebay clain creation date:18 Feb 2016
me as buyer id:bherwanipratap-3
seller id: chotustore1
item id:[protected]

this above information is about the refund that i have not got still of rs 375
i have order keyboard that was not working. the refund was approved but i did not got still my money.i dont know why this happen.
here is ebay approved status-
-Action created: on. 20 Feb 2016 Refund approved by rkcsruser3
Remarks
Refund Approved - Closing Claim

i have paid using my paytm wallet but still the ammount is not showing in my paytm wallet.pls help me sir i dont know why this happen that to the claim was approved by ebay but they did not sent mY 375 rs money. PLS HELP ME.

regards
prateek bherwani

My name "DATTATREYA JAGATAP" i bought " wireless stereo headset". And it is sound is craking and broken product . it's delivered at 4 feb and i claim against it and my claim is approved at 10feb .but the ebay's customercare said me that i get my demand darft after 15 days. At 4th March it last time line date .till i didn't get may money back.i am getting angary.
Name:-DATTATREYA JAGATAP.
EMAIL:[protected]@GMAIL.COM.
PRODUCT:-WIRELESS STEREO HEADSET.
Claim id:1698494.
Paisapay id:-[protected].

Hi i have ordered ORIGINAL IPAKY* PC+TPU Dual Hybrid Back Cover Case For Lenovo K3 NOTE/A7000 on 23rd Feb 2016.
Till today i have not received the product as mentioned in my track order that it will be delivered to me by 3rd march.

Today i contacted ebay helpline no and come to know that DTDC has attempted 5 times to deliver the product.
Infact DTDC has not attempted single time at my house as my house is open 24*7 hrs. Neither ha has contacted me on my cell.
its a pathetic service ebay. a local delivery service provider is much better than ebay.
this would be my last order so kindly deliver my product ASAP failing of which i will be forced to move to consumer court.

I have brought a tablet of rs 4999 on 04/02/2016 and paid with paisapay ID [protected]. but did not receive the item for so many days, so raise a claim with ID 1702170 but till now no responds from them and when call their customer executive, they said that it will be resolve within 72 hours. but till now no news even after 100s of hours. refund back to my account at the earliest. kindly deal it with high important.

I had purchased Emporio Armani Ar 5990 Brown wrist watch for men from eBay.in on paisa pay.The watch was defective.They directed to return it to seller by courier and they will refund.Now niether of them answer my telephone or email. seller Roshanlal phone [protected].
IWANT REFUND
Nabindra
nabindra [protected]@yahoo.com

Ebay has cheated me of rs 1769/-..i had ordered mitashi game( Claim ID: 1578895, PaisaPay ID:[protected], Item number:[protected]which was faulty in december 2015 which was covered in ebay guarantee return/refund.very cleavely the ebay staff got the product picked up late so that i become ineligible for the refund.i just wonder how many people pan India they have been indulging in cheating innocent people.i have been regularly shopping on ebay but now i will never shop and ask people to be aware of these thugs.

i request the authorities to penalise ebay for this and ask them to return my money.

mandeep

I am ordered a mobile of micromax, which recived 25 feb 2016 from sangrur, but itys speaker, mic and music is not worked, so its totally useless for me, so pls refund my money as soon as possible
paisa pay id is [protected]
claim id 1743477

Adv. Abhishek singla

[protected]
[protected]

Dear Team,

Below are some details about the item I purchased from Ebay:


Paisa Pay Id - [protected]

Claim No : 1652547

Purchase Date - 19/01/16

Item Name - Sony Bravia 43" Inch LED 3D TV


Amount : Rs 48, 999

Courier - FedEx

Tracking number[protected]

Claim Raise Date : Jan 25, 2016

Complaint Id - 1-[protected]

Complaint Date - 24th Feb, 2016


Till date their is no refund from Ebay, every executive sitting out there is reciting the same poem of waiting for 24 - 48 hours. Nobody is giving any resolution to that. Seems like they don't want to refund the amount. After waiting on calls for minimum 20 minutes, these guys come up and say wait for 24 - 48 hours to get an update. 45 days had passed listening to same thing even from the Senior Supervisors, they commit something and speak some good English lines. Listening to supervisor you will have little satisfaction that issue will be resolved but after waiting it results in no mans land.

Junior staff members : Deepak, Ankush from Gurgaon Support office communicated the same thing so many times and gave false commitments. Everything is recorded on the calls. When I try to get some more information out of them they just hand up the call or just put on hold and talk to senior supervisor because they are still in learning phase.


Please take a strict action on these call centers as they are harassing the customers. Even in case of return of shipment I had to pitch in to get the status from FedEx Courier Delivery Team. And they delayed the shipment for 10 days.

Is it buyers fault? I have paid for the item and then returned, should get refund with in 5 working days maximum. Why should I wait for the item to be received by seller? Then what Ebay guys are doing in between? It is FedEx Team fault but only BUYER IS GETTING EFFECTED. NEITHER SELLER NOR EBAY IS AT LOSS.


Hopefully this complaint reaches right hands and resolution should be provided asap because I have no more trust left on so called EBAY GUARANTEE.

For kind information I had to pay interest on item which was cancelled and returned to seller successfully. I am writing in the end because I am sure EBAY is not worried about it at all because it is not there hard earned money.

- Vishal

Can you update on the complaint no. 1662066
the issue has not been resolved . its more than a month now. also the purchse history has been removed from my id.
how dare you guys remove the purchase history just because you have not resolved it.
call backs arranged 4 times.
not even 1 call came back
how unprofessional. you guys record the calls for training purposes but i have recorded for putting a complaint in consumer forum and clearly informed you that i am doing so in each call.
it should be resolved within next 48 hrs.
Complaint number #1662066
can you please check the details before responding.
A DD had to be sent by you guys because it was a cash on delivery payment. What has the bank to do with it. The DD is not dispatched, infact not even made till now by your end. forget about delivery. today is the 13th Working day as per sat sun considering non working

Required urgent refund and return of defective tab provided by you-- "UNI N1 8GB 3G Black--santanu banerjee product rcd on 22/02

Despite repeated mails and follow ups, no action been initiated at your end till date.

It has already been 10 days, I had received the defective product and facing huge difficullty for not been able to do important work due to same, funds already been blocked with you.

What is causing your delay? Are you too busy to handle one genuine customer problem?

Pls ensure refund is done immediately followed by courier pick up of the faulty tab from my premises

Do it fast without further excuses.

Santanu Banerjee
[protected]

Product name -Philips BT50A /00 Portable Bluetooth speaker
Payment Detail-1589
My Address - D131, 3rd floor, surajmal vihar
Email on it -sweet.[protected]@gmail.com


WANT TO RETURN MY PRODUCT AND WANT MY MONEY BACK

Ebay not refund my money every day i call thair customer service they told me today wait for more 15 days you will get your refund they are playing with me. All details attached with this mail please help

I have purchased a iPhone 4S from ebay.in and the product i have received is damage, when i have claimed for refund or replacement they are just making the people fool that please send the product back when the product is received to the seller then they will send the new phone for the replacement.

Are we here only to fight for our money on ebay.in simply the ebay and seller is making a mail unnecessarily without giving any resolution.

They are neither giving the money back or they are sending the new phone.

Email id is - [protected]@gmail.com
I was trying to buy a deodrant (davodoff cool water) of rs 198.
Payment debited from my account
but order failed.
PROOF OF PAYMENT VIA PAYTM is attached.
Paid for OrderBILLDESK Order #FPT[protected]Paytm Cash Txn ID [protected]-02-26 09:23:26 PM Rs 198 - SUCCESS

I parchase blutooh head phone from ebay on 16 th of february 2016.but 15 days gone, product does not arrive of my address.now what i do.paisapay id is [protected].