eBay.in Complaints & Reviews

I received a bl53c battery from ebay on 15th march which was not working. I raised a claim the very next day and after multiple attempts they said that the battery is in manufacturing warranty and the service center can only replace it. If not then they need a written note on invoice from service center after which they will refund the money. On 24th march i sent a written note of service center which say the battery is duplicate on [protected]@ebay.com. Also approved by seller of ebay. Still waiting for refund. They gave me service request number twice saying wait for 72 hours but nothing happened yet.
No refund no call from ebay

Samsung memory card of 32 gb class 10 was purchased from ebay.In considering it as a trusted website in e-commerce.But i never knew that they will play their cheap forgery game.The memory which i received was a counterfeit chinese memory card which imitated as if it is an original samsung product.I have attached the photo of the memory card sent by ebay along with necessary details.Apart from this one more snap is attached which clearly shows that ebay has closed the return claim saying that the proof provided by customer is not sufficient.The second snapshot also contains the details of the order along with paisapay id .Anyone can confirm it from ebay using the paisapay id.Even ebay has not given any invoice for the same.


Onset


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Initially when we called the ebay customer support then they said that sir how can you say that this memory card is duplicate.I told him all the details which i have mentioned in the attached picture.His reply was, "you will get a resolution in 5 working days".


Second attempt


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Again the support team was contacted and they said that you have to provide a scan copy of a certificate given by samsung care which should mention that the memory card is not genuine.I replied that ebay has not given any invoice and hence service centre will not entertain me.The support executive said to contact the seller for the invoice and also said that ebay cannot do anything as they are only mediator and not the actual seller.


Third attempt


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After one week of sending the mail to the seller for invoice we did not get any response.Again the ebay team was contacted .The executive said that he will transfer the call to his senior and put it on hold.The call was on hold for more than 15 minutes.We disconnected the call and tried after 1 hour and the same thing repeated multiple times.Yesterday we called again and the executive said that sir your claim has already been closed in the month of february and our seniors are not ready to talk to you.At the end we give up and stopped calling ebay.It has been more that 20 times since we called ebay and did not get the resolution.

I bought a mobile oneplus two 64gb sandstone black unboxed from ebay. Many problem find this mobile like heating problem
I want to refund my amount 23199. Today 18 apr 2016 i recieve call from ebay they say to talk one plus two service center for the problem

Help me i want to my money back

Dear sir/mam,


I have purchased, an item from ebay.In and it has shipped me faulty product thrice and forth time. For three items they have given me the coupon and forth time the same faulty item i have got, then raised the claim for return and refund they are giving bad reason and blaming that you are cheating to company.. Here are the conversation which has recently gone through.. Please do needful action to this fraud company...

Raveena d.
Welcome to ebay live help. My name is raveena. How may i assist you today?
Raveena d.
Good afternoon. Mr kumar
Subodh07301
Hii raveena..
Subodh07301
This is regarding claim id:-
Subodh07301
1873038
Raveena d.
Definitely, i will assist you with your query.
Subodh07301
I have got call on to my no... But unfortunately because of mobile was in silent mode so not able to pick the call..
Raveena d.
It takes some time to check the details, therefore i would request you to please be online.
Raveena d.
I appreciate your patience and i'd like to thank you for waiting.
Raveena d.
As i can check that your claim is rejected because you were not contactable, so i request you to please contact the seller for the same.
Subodh07301
I have answered to the mail and now i have got that this claim is resolved..
Raveena d.
Its my humble request to you to kindly get in contact with the seller as he is the responsible person who will be in a better position to assist you in this regard.
Subodh07301
But its in ebay guarantee
Subodh07301
Right..
Subodh07301
How to contact to seller..
Subodh07301
See even they have not tried twice..
Subodh07301
Only once and given the reason not contactable...
Subodh07301
What is this..
Raveena d.
The claim adjuster has called you but as there is no response.
Raveena d.
Email: [protected]@yahoo.com
Phone: [protected]
Aarti nagpal
Subodh07301
See the response why not i have replied in the same mail/./
Raveena d.
The above mentioned are seller's contact details.
Subodh07301

Dear subodh,

Further action was undertaken on your ebay guarantee* claim. We request you to review it and help us with the necessary information. Please find the details here

Action : buyer to provide proof of "item not as described"

Remarks: we tried to contact you on your registered number [protected] on 16/04/2016 11:24 but the number was ringing. So we couldn t speak to you regarding this claim. We request you to update your alternate contact number by logging into your ebay account, and also provide us with your contact details within 48 hours from the receipt of this email so we can speak. If we don t receive the number, unfortunately, we will have to deny your claim. We look forward to your response. Thank you for shopping on ebay.
Subodh07301
I have got this mail and in response i have replied
Subodh07301
Hi,


Sorry to not able to take the call because of mobile was in silent so please try on the same no:-[protected]

This is only my no.
Subodh07301
On the same time so where were the mistake or delay..
Raveena d.
Your claim is rejected now and it cannot be reopen.
Subodh07301
What does mean..
Subodh07301!!
Raveena d.
Its my humble request to you to kindly get in contact with the seller as he is the responsible person who will be in a better position to assist you in this regard.
Subodh07301
See, do you really think is it taking the care of customer..
Subodh07301!!
Subodh07301
If the person has called me twice or thrice then it is acceptable..
Subodh07301
Only once an it decided that is not acceptable..
Raveena d.
Your claim is closed.
Subodh07301
Hey are you customer care staff..
Subodh07301
Is this your reply and careness..
Subodh07301
See i will go to consumer forum and put all the comments in the networlking sites...
Raveena d.
Mr kumar, as i can check in my system that you have raised many claim's in all the claim's you have mentioned the same issue with the product.
Subodh07301
Correct..
Raveena d.
How can everytime you have the same issue with the product.
Raveena d.
You have so many claim's raised.
Raveena d.
You have raised claim so many times.
Subodh07301
Better you take this item and investigate..
Raveena d.
All items are are less than 750rs why?
Subodh07301
If it is wrong..
Subodh07301
I will penality ofd 10000/-
Subodh07301
If it is right then you need pay..
Subodh07301
Why every time shipping the same faulty item have you ever raise these question..
Raveena d.
But still you have so many claim's and which you have got coupons.
Raveena d.
You have mentioed that right bud is not working left bud is not working.
Subodh07301
Thats what i am telling pick these items.. And investigate..
Subodh07301
Its your duty..
Raveena d.
No the claim is rejected so now it cannot be reopen.
Raveena d.
Its my humble request to you to kindly get in contact with the seller as he is the responsible person who will be in a better position to assist you in this regard.
Subodh07301
Okay let me tell you very clearly..
Subodh07301
I have all the product with me..
Subodh07301
I have kept as it is and.. Going to claim this to consumer forum..
Subodh07301
I will paste all these conversation to social networking sites...
Subodh07301
Thank you!!
Raveena d.
The claim is rejected as you have raised same issue for so many claim's.
Raveena d.
I will highlight the same to our legal team.
Subodh07301
Sure you will do that..
Subodh07301
I have product..
Subodh07301
And how it is..
Subodh07301
Thanks a lot for your response..
Raveena d.
As you are giving the same reason for all the product.
Raveena d.
You are most welcome
Raveena d.
Thank you for contacting live chat support. Our live chat support is available monday-friday from 10:00 am to 06:00 pm ist. Have a great day!
Chat session ended, goodbye. (5010)

I have ordered a kurti from ebay.In vide paisa pay id [protected]. They have given ad a cotton kurti semi stitch but when i got the kurti on 02.04.16, material is not upto the mark neither it is a cotton material nor semi stitch.

I have logged a complain in ebay gguarentee vide compalin no. 1849685 dt.04.04.16 after submission ebay has cancelled the claim with remarks that they are not handling matarial related issue, i have to conatct to seller.

After that from 04.04.16 i am regularly contacting seller as well as ebay. But overphone seller is telling that they are agreed to return the product and refund the amount but it will process through ebay only whereas ebay is not giving any satisfactory response.

Defective item deliver which is not working and even not refunding my money.Also they close my claimed without my permission and confirmation moreover seller contact no is fake as it doesn't exist. Further no response from seller or ebay customer care in mail or phone.Also customer care not want to resolve the problem instead all executives each time making wrong promised and give waiting time but still problem not solved.All the time executives are different out of which some promised your claim will reopen and refund guaranted and some said no refund .

My name is rubi, i purchased maxi dress on 6th march 2016, item id is[protected] and the transaction id is[protected].
Its been vry late to get the order..The expected delivery date is failed..I m not getting any mail or cal regarding this.
I cannot contact the seller or any response from the website.
I emailed to the ebay severel times but in vein.
Plz respone me regarding my product or money i already paid.

Dear all

This is with regards to the escalation id : 052774 regarding the demand draft not received

I completelely fail to understand why shall i wait and provide you unlimited time when it is already past 30 days i have despatched the product to you

Why are you asking for more time when it hardly takes some minutes to check at your system and update status

Does it take 30 days to prepare a draft amt rs 458?

It is unbelievable that you have such nonsense excuses and delay tactics for harassing customers

I want my draft immediately else escalation

Call back today and update status immediately

Item information

Claim id: 1733821
Paisapay id: [protected]
Item number: [protected]
Seller id: impefa4
Date claim opened: [protected]
His is with regards to the escalation id : 052774, filed by you regarding the demand draft not received re: sr# 1-[protected]


Santanu banerjee
[protected]

I have raised a claim for a transaction i have done on ebay.in as i have received a counterfeit non working product instead of original product as said by seller. After 2 days i have received a call from ebay asking for details of product. But unfortunately i was in travelling so there was a network problem due to which there is a continuous voice breakage in the middle of conversation. So Ebay sent me a mail stating that to provide my contact numbers to contact me again in 48 hours. So i have sent them a mail with my contact details. After sending the mail i got confirmation reply from them and later after 48 hours they simply marked me a mail without calling me saying that My number was not reachable so to provide alternate numbers again. I have provided them my 2 numbers to contact me in previous mail, but they simply said that they just tried on only one number. I am sure that i have full signal and i am receiving calls from others but ebay said they tried but not reachable. So again i have provided them with my 2 numbers to contact me, After 48 hours they called me on my first number and i have answered their call, after answering their call, they simply disconnected the call. Then after 5 minutes they called to my 2nd number and i have answered this as well, they kept my phone on hold for 10 seconds without speaking any thing and disconnected my call and they just mailed me that my phone is not contactable so they are rejecting my claim. Within 5 minutes of receiving their call i only called back to their customer care and asking for response why they are doing like this, they simply said We will schedule a call for you within 48 hours. SO our representative will call you and resolve your claim. But already 96 hours passed but they idnt call me till now, they cheated me, i lost my money and the product i received is also non working product. Please help me. My claim details are as below.

Claim ID:- 1860096
Claim date:- 07/04/2016
Paisapay ID:- [protected]
Contact Number:- [protected], [protected]
Mail id:- [protected]@gmail.com
Name:- Krishna Chaitanya

Hello sir/madam, i purchased Htc one M7 from ebay.in on 18 march 2016 worth rs 10, 464/- the paypaisa id was [protected] which was delivered on 24 march 2016 after coordination with seller. But i found that it faulty as it was jot charging so i immediately contacted seller n asked for the solution. The solution i got was that i had to send the cell to delhi as the seller was ready to refund but the cost was 2000. So i decided to go through ebay guarantee claim n informed the same to seller. After the i got a call from seller that he will not be refunding unless i close the claim so i did the same but even after that the seller was not ready to refund so i reopened the claim on 6 april 2016 since then i am contacting ebay but they refused to help stating that i need to contact seller so i did the same but now the seller is threatening me saying that he will not refund n will hold the refund. Also using abusive Language so informed the same to ebay but still ebay is not helping me. The only answer i am getting from ebay is that the claim is in process while sometimes they asks me to contact seller. Now i am not getting my refund through ebay nor from the seller. Please help me in getting the refund.
The seller is from delhi named as Kuldeep singh kalsi [protected]
Regards,
Sanket Malgaonkar [protected].

Hi sir/madam.
i placed a order of 32 GB memory card which is posted by you successfully on dated 29/03/2016. then the product is shipped by you successfully but the item is not received by me still now. hence i would like to refund the amount but till now the seller is not approved for initiating Refund but also request is it put on hold by you. hence please resolve this either deliver the product or refund the amount as soon as possible,
for you reference PaisaPay ID [protected]
Shipping details Courier name: FIRST FLIGHT
Airway Bill number: M991Z2883056

hence please resolve this problem and also deliver the product or refund the amount as soon as possible.

I have purchased a lenovo k3 note mobile from ebay on 05 mar 2016. I received this mobile on 15 mar 16. Consignor was naresh raghav, shop no 1, plot no- b 80 a rajdhani park b block, mundka, new delhi -110041, mobile no- [protected]. Invoice no is rs/2015-16/ebay/209 dated 05 mar 2016. My pay paisa id is [protected]. This mobile's speaker is not working. I made a complain to ebay (Claim id[protected] on 17 mar 2016 after receiving. After complain i request to customer care many time for replacement or refund money but till date i could not get any solution. I have gone to lenovo service center (Purnia, bihar) he told this item is already open for software repair one time in service center. That date was before my purchased date it means this is second hand mobile, so i am not satisfied with this mobile.So i ask him for replacement or refund. Mobile imei no - [protected].

Paisa pay id:[protected]
Item id:[protected]
Product name: iphone 4s, 64 gb black.
Initially when i got the phone within 2 days the phone started to heat up... And there was no battery life. So i took it to the service center. They said that the ime no on the box and on the phone was different. And according to their system the phone is supposed to be white. But it is actually black.

After this i sent a complaint and they replaced the phone.

After about a month wait i got the replacement.

Once i got the replacement, the phone started heating up again and you cant even hear the other person while on call.

And this time they even removed the ime number tag on the back of the box.

We never ordered for a fake phone. I want my money back. Could even use the phone 4 one day.

Dear sir,

I had purchased samsung 128gb pro microsd card from ebay on 21/01/2016. It was delivered to me on 25/01/2016 in non-working condition and open packet.

- ebay claim id: 1654984
- ebay paisapay id: [protected]
- ebay seller id: devrajen
- item name: samsung 128gb pro micro sd memory card - sdxc class 10
- rs.5, 899/-

On 26/01/2016 i had contacted to ebay, they informed that it is under 10 warranty hence, unable to replace it and told me to contact samsung retail for replacement.

I had visited your goregaon samsung customer service centre where mr. Sudhakar has also confirmed that there is issue with microsd card and asked to visit supertron electronics grant road (E)
But they do not have such product with them. Then, samsung customer care had given contact details of balaji solutions, bhiwandi, thane. They informed that given microsd card was duplicate.
Hence, they are unable to replace it. They had provided me email confirmation for the same which is enclosed for your ready reference.

I had informed ebay regarding the same & provided the email received from samsung microsd card dealer. The customer care had told me that they will contact me within 72 hrs as per their
Time lines. Ebay customer care team had arranged five calls but not single time during they had call me. Only after escalation i had received the call from their recovery team with new requirement.

Their seller mobile is showing switch-off. Ebay team have not contacted their seller regarding this issue and not taken any action against him. But they are asking different requirements and harassing me.
But not asking their seller that why do not he had dispatch open packet, damage and duplicate piece.

Kindly help me to refund my hard earn money rs.5, 899/-.

Kind regards,
Amit
Mobile: [protected]

Just purchased a tempered glass for my phone
Order id[protected]
Complained them for refund as the product is inaccurate
They gave assurance for 100% replacement or refund

Paisapay id : [protected]

Complained them to return and refund my money with a claim id : 1873589

They refused to refund the amount
The actual product photos were different and the product is not actual size

Oday i had a call from +[protected] who said that the call was from state bank of travancore and provided full details of my atm card with sbt and they are going to change my atm card to chip card. Then they gave a message from phone no 654000 that they are going to block my atm card for 24 hours. Thereafter i got another message from same phone number bonus reward was extended to me.After that they obtained otp from me and fraudulently made two purchases for 12738 and 9954/- through ebay.
The details of transactions are
1. Pos [protected] at ebay_bd txn#[protected] for rs 9954.
2. Pos [protected] at ebay-bd txn#[protected] for rs 12738
I request you to kindly initiate steps to stop the above transactions
Vijayanandan kb
[protected]@gmail.com
[protected]

I have put an order through E-bay for a bluetooth headset Universal BH503and paid 750.30 on 24 March 2016. The merchant was unable to send me the item due to some problem .I have approached to E-bay and merchant for the item or
to return money since then but so far no action has been initiated so far.
My ebay ID is thakazhiajith(Sajitha) and the details of the claim as follows
Claim ID: 1859010
PaisaPay ID: [protected]
Item number: [protected]

Product : Trophy Branded Casual Floater
PaisaPay Id: [protected] Item ID:[protected] Claim ID : 1836774
Buyer transaction details for PaisaPay ID [protected]

i received a fake and used product from ebay company through online shopping after receiving product random i registered claim in ebay company
the company reply me that we will answered in next 3-4 day but without give any answer they close my claim

I ordered a power bank from eBay.in.
The seller sent it through India post - speed post.
When I received it, I found that the cells of this power bank were filled with sand and mud to make it heavier. When I called the seller, he asked me to throw the mud and get it repaired. What! Who will repair mud? Then he disconnected the call. When I called again, he didn't pickup the phone.

I raised a claim in eBay 1847994, But no resolution. Claim adjusters called me 3 times, listened to the same story again and again by me i.e. How I opened the package and was shocked to see sand filled inside the plastic box. Then they said that they will call back in 48 hours. But nothing happened. I think they are completely cheating customers. They should inquire if the seller is sending original product or is sending anything like sand and mud.

Please give me my refund! Please, I am at a huge loss! I don't have enough income, and eBay is cheating like this. Please!

Okay I ordered puma techno men sandals from eBay after I received this product and when I open them then they are so much thin that they can only fit in those 10% of men on this planet who have very thin leg and unfortunately I am not one of those 10% and if any men having large foot wear it looks like that you are wearing some women sandals so I raised a claim on eBay in the beginning they said to me okay we are gonna give a refund because I told them that even if I ordered a sandals of one more size the problem is same it become so conjusted in my foot widthwise that I don't feel comfortable but now afterwars they reject to give me a refund.I think that no one can estimate anything about any item by just looking the pics of that item.So I think that eBay team must have to refund my money.
My claim id-1866944
My paisapay id-[protected]