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Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Mar 11, 2025
Complaints 6460
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1266
Unresolved
5194
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Ecom Express reviews & complaints page 265

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W
w.k
from Nalgonda, Telangana
Jan 19, 2019
Resolved
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Resolved

Address: Hyderabad, Telangana, 500067
Website: wristfactory.com

Sir i mohd waseem khan i taken smart wearable ring ecom express
I order 14 jan 2019 delievery i call her lots of time is not response so i return that product because not support my mobile please help my contact number is [protected]... Sir please co operate me... And please give my money sir 2499 rs ok sir help, sir i dont want please help sir ithis product
Feb 23, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jan 21, 2019
Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express
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    N
    Nwb Rashid Khan
    from Varanasi, Uttar Pradesh
    Jan 19, 2019
    Resolved
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    Resolved

    Website: ecomexpress.in

    I was expecting delivery of my products on 17th jan 2018, whose tracking number is[protected] but till today i haven't got my product delivered i called many times to your customer care but every time they are saying sorry for the delay sir today it will delivered but only god knows when will this today come, i asked them to provide the delivery guy contact number or allahabad office number so that i can talk to them but they are not able to provide is this a really help they were talking about every time, this is the most pathetic and worst service experience i am having with your company, from next time onwards if any company is having tie up with your company i will definitely not going to buy and recommend everyone not to buy with them because you people are going to delivered 😡
    +2 photos
    Feb 24, 2019
    Complaint marked as Resolved 
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Jan 21, 2019
    Ecom Express Customer Care's response     Dear Sir,

    Greetings From Ecom Express.

    Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

    Regards,
    Team Ecom Express
    View replies
    I ordered a product online from Myntra app. My product was supposed to be delivered to me on 13 Jan 2019 but it hasn't reached me yet. Can I know why is it being delayed? Can you deliver my product soon?
    Reply
    Ecom Express Customer Care's response, Jan 22, 2019
    Verified Support
    Dear Sir/Mam,

    Greetings From Ecom Express

    Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

    Regards,
    Team Ecom Express
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      S
      Shubham_srg13
      from Bansi, Uttar Pradesh
      Jan 19, 2019
      Resolved
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      Resolved

      Address: Chandauli, Uttar Pradesh, 232101
      Website: Www.snapdeal.com

      My pickup is scheduled with ecom but still no body call me and my pickup is failed also and it was rescheduled without any information i fon't know why this hapen but it is very rude and annoying to me that the pickup is scheduled and then rescheduled and again cancel and then again scheduled please check and tell me that when my pickup is done.

      Order id :- [protected]
      Feb 19, 2019
      Complaint marked as Resolved 
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Jan 19, 2019
      Ecom Express Customer Care's response       Dear Sir,

      Greetings From Ecom Express

      Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

      Regards,
      Team Ecom Express
      View replies
      AWB Number[protected] Shipment Not received .

      2 months ho gye hain. Mujhe abhi tak mera saman nhi mila hai. Jald se jald mujhe mere saman chahiye nhi to Upbhokta Manch me application launga.

      pickup issue - Comment #3329774 - Image #0
      pickup issue - Comment #3329774 - Image #1
      Reply
      Ecom Express Customer Care's response, Jan 21, 2019
      Verified Support
      Dear Sir/Mam,

      Greetings From Ecom Express

      Thank you for writing to us. Request you to kindly reconfirm your 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

      Regards,
      Team Ecom Express
      Guddu khan navipur khurd pathwari road hathras leadmarg agraroad hathras pin
      204101 bank account bank of Baroda chakki bazar pin 204101 account no [protected] mobile [protected]. [protected]@gmail.com hathras. Power bank bettery foult in retun

      pickup issue - Comment #3330579 - Image #0
      Reply
      Ecom Express Customer Care's response, Jan 22, 2019
      Verified Support
      Dear Sir/Mam,

      Greetings from Ecom Express

      Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

      Regards,
      Team Ecom Express
      I had a very horrible experience with the guy who was delivering the parcel...he used fowl language against me and was very rude regarding the parcel delivery.He was not even following the Google map and was accusing me of not giving the delivery address wrong...
      Very bad experience.
      Reply
      Ecom Express Customer Care's response, Jan 22, 2019
      Verified Support
      Dear Sir,

      Greetings From Ecom Express

      Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

      Regards,
      Team Ecom Express
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        P
        Penubaku Divakar
        from Ongole, Andhra Pradesh
        Jan 19, 2019
        Resolved
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        Resolved

        Address: 530016
        Website: Eexata

        Dear ecom express i can't take my order now due to insufficient balance i cant pay the money to you. We dont have money now. I want to cance my order. So please cancel the order with the awb number[protected]. So please cancel it. If not i wont pay the money. I wont take the courier. Pls cancel it by today. I have ordered it via eexata. It is a zeblaze thor 4 watch. I want to cancel it now
        Mar 3, 2019
        Complaint marked as Resolved 
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Jan 19, 2019
        Ecom Express Customer Care's response         Dear Sir,

        Greetings From Ecom Express

        Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

        Regards,
        Ecom Express Team
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          S
          SUMIJAZZY
          from Gurgaon, Haryana
          Jan 18, 2019
          Resolved
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          Resolved

          Hi this is myqualitysure onlne seller i by-mistaken supply the order at wrong address. Just my dispatched file corrupted.
          Kindly cancel the order immediately and return it back to the seller as it is prepaid order and customer phone is going switch off.

          Current location =is (India one) shipment in transit comng from kolkata
          18/01/2019
          Order date 15/01/2019
          Order value=870
          Tracking id[protected]
          Product =khadi sari
          Order no= 4522363
          Feb 19, 2019
          Complaint marked as Resolved 
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Jan 19, 2019
          Ecom Express Customer Care's response           Dear Mam,

          Greetings From Ecom Express

          Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. As RTO will will be done as per their request.

          Regards,
          Ecom Express Team
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            N
            nandavivek501
            from Hyderabad, Telangana
            Jan 18, 2019
            Resolved
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            Resolved

            I have to return the product to the zipker. They provided reverse pickup to return the product with ecom express but the agent is not coming to pick up the product from ecom expres courier service.

            I called customer service several times for pickup and they are saying that it will happen within the next 24 hrs to 48 hrs but till now it did not happen.

            Awb number:[protected]
            Feb 21, 2019
            Complaint marked as Resolved 
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Jan 18, 2019
            Ecom Express Customer Care's response             Dear Sir/Mam,

            Greetings from Ecom Express

            Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the new reverse pick up request.

            Regards,
            Team Ecom Express
            Jan 22, 2019
            Updated by nandavivek501             Team,

            Why not do this instead of raising another?

            It already completing the return period. You should bare the amount of that product.
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              N
              Neenu@rinoebal
              from Puttur, Karnataka
              Jan 18, 2019
              Resolved
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              Resolved

              Address: 680604
              Website: Ecom express

              I had a placed an order from max online fashion on 29th december 2018.. And the order shipped on 30 th december 2018... And when i tracked the order it s shown that it reached waleyyar hub on 7 th january 2019.. And the same day i recieved call from them.. It will be delivered after two days bharath strike.. Ie on 9 th january 2019.. But after that no calls or msgs from them... When i tried to contact that numb... It is not connecting... I want the product.. And the awb number is[protected]... I want my order to deliver as soon as possible..
              +2 photos
              Jan 18, 2019
              Complaint marked as Resolved 
              Product delivered
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Jan 18, 2019
              Ecom Express Customer Care's response               Dear Sir/Mam,

              Greetings From Ecom Express.

              Thank you for writing to us. With reference to your query regarding the Airwaybill Number.[protected], the said shipment is currently in transit to delivery center. You can see the updated information once the shipment reaches the required destination.

              Regards,
              Team Ecom Express
              Jan 18, 2019
              Updated by Neenu@rinoebal               Im sorry . Actually that product was not delivered
              Jan 18, 2019
              Updated by Neenu@rinoebal               I want my product please
              Verified Support
              Jan 19, 2019
              Ecom Express Customer Care's response               Dear Sir,

              Greetings

              We shall coordinate with our delivery center and arrange the delivery at the earliest.

              Regards,
              Ecom Express Team
              Jan 19, 2019
              Updated by Neenu@rinoebal               When i enquire in yiur customer Service.. They product is reached on destination centre thrissur... As you pack staffs.. Its studied there...my awb number is[protected]...please make the delivery today itself...its an urgent product for me...
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                R
                Ravi Varma212
                from Visakhapatnam, Andhra Pradesh
                Jan 17, 2019
                Resolved
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                Resolved

                Address: Hyderabad, Andhra Pradesh, 500062
                Website: ecomexpress.in

                You # # lying me daily that my parcel will be taken today 8pm. If there is a techinical issue you have to inform me #. If you don't know how to work just get out from this job there are many effiecient workers. Go and get a life. I need an explanation for this... If it takes even more days than refund my money first later you can take your parcel when you had free time... My order awb no:[protected] my name is ravivarma
                Feb 19, 2019
                Complaint marked as Resolved 
                Ecom Express customer support has been notified about the posted complaint.
                Jan 17, 2019
                Updated by Ravi Varma212                 i don't think even complaing on webisite also no use...
                Verified Support
                Jan 18, 2019
                Ecom Express Customer Care's response                 Dear Sir,

                Greetings from Ecom Express

                Thank you for writing to us. We regret for the inconvenience caused to you. We shall coordinate with our delivery center and get this resolved.

                Regards,
                Team Ecom Express
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                  क
                  कुँवर मेहुलसिंह सूर्यवंश
                  from Ahmedabad, Gujarat
                  Jan 17, 2019
                  Resolved
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                  Resolved

                  Address: 382345
                  Website: Smart wearable ring

                  Hi, my name is mehul vansh, i ordered a smart wearble ring from ecom express, but the smart wearable ring is not supporting in my phone, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible. This is invoice no.[protected].
                  My numbar:- [protected]
                  +1 photos
                  Feb 18, 2019
                  Complaint marked as Resolved 
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 18, 2019
                  Ecom Express Customer Care's response                   Dear Sir/Mam,

                  Greetings from Ecom Express

                  Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

                  Regards,
                  Team Ecom Express
                  View replies
                  I purchased a smart wearable ring and it’s not supporting to my iPhone and I want to return it .. kindly return the amount which I have paid for the product
                  Reply
                  Ecom Express Customer Care's response, Jan 25, 2019
                  Verified Support
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

                  Regards,
                  Team Ecom Express
                  Choudhary Nadeem Panwar's reply, Oct 8, 2019
                  Sir I'm Dr Nadeem panwar
                  Sir mene 1order kiya tha jo ki mere pas aa gya hai jesa bola tha WO order hi nhi hai exchange krna hai return krna hai mene jesa kaha tha wesa hi Lena hai sir usko exchange krna h
                  Please half me sir
                  Reply
                  I m not able to connect my ring so ple refund my money ple
                  My reference num is SWR4343
                  Coupon code is #WF180918
                  Reply
                  I purchased a smart wearable ring and it’s not supporting to my iPhone and I want to return it .. kindly return the amount which I have paid for the product
                  Reply
                  Ecom Express Customer Care's response, Jun 24, 2019
                  Verified Support
                  Dear Sir,

                  Greetings from ECOM Express

                  Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                  Regards,
                  ECOM Express Team
                  Hi, my name is saumay tak, i ordered a smart wearble ring from ecom express, but the smart wearable ring is not supporting in my phone, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me return the product refund my money please revert me back as soon as possible. This is invoice no.[protected]
                  My numbar:- [protected]

                  please return to my smart wearable ring - Comment #3472212 - Image #0
                  Reply
                  Ecom Express Customer Care's response, Jul 1, 2019
                  Verified Support
                  Dear Sir,

                  Greetings from ECOM Express

                  Request you to kindly provide the Reverse 9 digit AWB / tracking number starting with 5 for us to assist you on the same.

                  Regards,
                  Team ECOM Express
                  Hello I ordered a NFC ring but it is duplicate device not working please take return and give my money return please help me

                  please return to my smart wearable ring - Comment #3492439 - Image #0
                  please return to my smart wearable ring - Comment #3492439 - Image #1
                  Reply
                  Give my money return my number [protected] the NFC ring were not working please refund my money

                  please return to my smart wearable ring - Comment #3492442 - Image #0
                  please return to my smart wearable ring - Comment #3492442 - Image #1
                  Reply
                  My nfc ring is not supporting my phone can u please help me out I tried so many ways to cantact the shoping portal but I’m not finding their website itself please do help me out with great difficulty I had saved money and purchased the package now I’m not able to get its benefits 😔😭 please do help me out
                  Reply
                  My ring is not supported in my phone...Plzzzz refund my money my AWB no - [protected]
                  Coupon code - #WF180918
                  HELP ME PLZZZZZZ
                  Reply
                  Hi, my name is Arumugam i ordered a fusion tablet ecom express, but received writing pad the product totally changed, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me return the product refund my money please revert me back as soon as possible. This is AWB [protected] econ express

                  please return to my smart wearable ring - Comment #3565932 - Image #0
                  Reply
                  Ecom Express Customer Care's response, Nov 6, 2019
                  Verified Support
                  Dear Sir,

                  Greetings from ECOM Express

                  We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                  Regards,
                  ECOM Express Team
                  Hume refund chaiye y ring humare phone m nhi chal rahi h or loes bhi h plz help me sir
                  Reply
                  Not sapport my devise your product plz return and refund my mony
                  Reply
                  My product is changing
                  Reply
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                    I
                    Insta Princess
                    from Kolkata, West Bengal
                    Jan 16, 2019
                    Resolved
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                    Resolved

                    Address: Kolkata, West Bengal, 700067

                    One of my customers placed an order On 7th Jan, 2019 and the product was shipped on 13th Jan, 2019. The AWB number is:[protected].
                    Frst two days I and my customer both got a message saying delivery location is not traceable and I called up Ecom Express to give a clarity about the address and I was promised that the delivery will be done the next day but next day I got a message saying that Customer refused COD where as while in a conversation with the customer, I got to know the delivery boy even didn't go to her place, I again lodged a complaint against the delivery boy and was promised again that the delivery will happen today. And of course again the delivery did not take place today also! Is this a joke? I can't believe a prosperous company like Ecom Express can be this fake!
                    +1 photos
                    Feb 24, 2019
                    Complaint marked as Resolved 
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 18, 2019
                    Ecom Express Customer Care's response                     Dear Mam,

                    Greetings from Ecom Express!

                    Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. Meanwhile, please share your alternate contact no. to assist you further.

                    Regards,
                    Team Ecom Express
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                      S
                      Sunil Tamang
                      from Jalpaiguri, West Bengal
                      Jan 16, 2019
                      Resolved
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                      Resolved

                      Address: East Sikkim, Sikkim, 737101

                      Your dealhatke "cod" shipment[protected] is out for delivery by ecom executive ph: [protected] pin:[protected] please keep rs 2298.0 ready for payment.
                      For this product i haven't refused for the delivery but i got a message like this:
                      Your dealhatke order awb[protected] was undelivered as you refused to accept it. For further instructions, click http://ecxp.in/?q=[protected].
                      Feb 18, 2019
                      Complaint marked as Resolved 
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 17, 2019
                      Ecom Express Customer Care's response                       Dear Sir,

                      Greetings from Ecom Express!

                      Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. 

                      Regards,
                      Team Ecom Express
                      View replies
                      Sir
                      My order no are[protected] &[protected]. I want to know status of my product.
                      Reply
                      Ecom Express Customer Care's response, Jan 18, 2019
                      Verified Support
                      Dear Mam,

                      Greetings From Ecom Express.

                      Thank you for writing to us. With reference to your query regarding the shipment-287184340 has been delivered.
                      As per our records, we have received the shipment details only, the actual shipment is not yet handed over. You may contact shopping portal in this regards.

                      Regards,
                      Team Ecom Express
                      Product returned not done bye gadchandur ecomexpress.
                      Reply
                      Ecom Express Customer Care's response, Jan 18, 2019
                      Verified Support
                      Dear Sir,

                      Greetings From Ecom Express

                      Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

                      Regards,
                      Team Ecom Express
                      Awb no.[protected]
                      Not delivered
                      Delivery boy said that you come office and take your order otherwise your will be cancelled so come soon.
                      But my order is for home delivery so give me answer about my product and your company delivery rules
                      Reply
                      Ecom Express Customer Care's response, Jan 18, 2019
                      Verified Support
                      Dear Sir/Mam,

                      Greetings From Ecom Express

                      Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 286240543 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                      Regards,
                      Team Ecom Express
                      Helpful
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                        B
                        beherasanman
                        from Patnagarh, Odisha
                        Jan 16, 2019
                        Resolved
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                        Resolved

                        My order from myntra (Order number and other details are attached in screenshot) is kept on showing "rescheduled for next day" for last consecutive 3 days. Please let me know when it will be delivered. The item has been shipped on 13th january after that there is no proper update. Every day it is showing the same thing. It is quite urgent. Your prompt response will be helpful thank you.
                        +2 photos
                        Jan 31, 2019
                        Complaint marked as Resolved 
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 17, 2019
                        Ecom Express Customer Care's response                         Dear Sir/Mam,

                        Greetings From Ecom Express

                        Thank you for writing to us. We regret for the inconvenience caused to you. As per our records, we have received the shipment details only, the actual shipment is not yet handed over. Request you to kindly wait for 24 hrs or you may contact your shopping portal in this regards.

                        Regards,
                        Team Ecom Express
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                          S
                          Sreekesh Unnikrishnan
                          Jan 15, 2019
                          Resolved
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                          Resolved

                          Address: Pathanamthitta, Kerala

                          Hello sir,
                          I have a parcel with your delivery team last 4days. Not delivered. I have not contacted yet but and updating the wrong number info in tracking details.
                          AWB NO :[protected]
                          I contacted customer care 4 days they are not listening only telling tomorrow they again and again. Attaching Google location of my home with this, hopefully will you can solve the problem
                          Contact me :[protected] / [protected]
                          +2 photos
                          Feb 18, 2019
                          Complaint marked as Resolved 
                          Ecom Express customer support has been notified about the posted complaint.
                          Jan 15, 2019
                          Updated by Sreekesh Unnikrishnan                           AWB NO:[protected]
                          NAME :RASHMI SREEDHARAN
                          Jan 15, 2019
                          Updated by Sreekesh Unnikrishnan                           Location image

                          Verified Support
                          Jan 17, 2019
                          Ecom Express Customer Care's response                           Dear Sir,

                          Greetings From Ecom Express.

                          Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

                          Regards,
                          Team Ecom Express
                          View replies
                          I have received packet through ecom ex in 22 dec but still delivery status not confirmed and I haven't able to raise return request.

                          Your HTTPS://ZEELSHOPS/ "CoD" shipment[protected] is out for delivery by ECOM Executive Ph: [protected] PIN:[protected] Please Keep Rs 1699.0 ready for payment.
                          Plz help for returning process
                          Reply
                          Ecom Express Customer Care's response, Jan 18, 2019
                          Verified Support
                          Dear Sir,

                          Greetings from Ecom Express

                          Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

                          Regards,
                          Team Ecom Express
                          My name is Ankit Changani and my AWB Number is[protected]. Courier boy was delivered courier near my place but don't deliver my courier. Please avail courier as soon as possible early.
                          Reply
                          Ecom Express Customer Care's response, Jan 18, 2019
                          Verified Support
                          Dear Sir,

                          Greetings From Ecom Express.

                          Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

                          Regards,
                          Team Ecom Express
                          I have ordered a product in Flipkart for which delivery services were provided by Ecom. But the product got delivered to someone else.
                          Awb:[protected].
                          How can this happen... This really a black mark on your responsibility!!! When we call customer service, hell with that ya there will be no one to lift and help us out.!!!
                          Reply
                          Ecom Express Customer Care's response, Jan 18, 2019
                          Verified Support
                          Dear Mam,

                          Greetings From Ecom Express.

                          Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

                          Regards,
                          Team Ecom Express
                          Ecom Express Customer Care's response, Jan 19, 2019
                          Verified Support
                          Dear Mam,

                          Greetings

                          Please share your alternate contact number to assist you.

                          Regards,
                          Ecom Express Team
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                            A
                            Anuki
                            from Mumbai, Maharashtra
                            Jan 15, 2019
                            Resolved
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                            Resolved

                            Hi, My name is kiran, i ordered a power bank from Ecom Express, but the power bank is not supporting in my phone pin, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible .This is invoice no. 88165969.
                            Cod[protected]
                            Feb 22, 2019
                            Complaint marked as Resolved 
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 17, 2019
                            Ecom Express Customer Care's response                             Dear Sir/Mam,

                            Greetings from Ecom Express

                            Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

                            Regards,
                            Team Ecom Express
                            View replies
                            Every morning since past four five days they have been updating as pick up resceduled for next day.
                            when I call them they say that myntra has not handed them the package.

                            AWB NO.[protected]

                            change the product - Comment #3327221 - Image #0
                            Reply
                            Ecom Express Customer Care's response, Jan 18, 2019
                            Verified Support
                            Dear Sir/Mam,

                            Greetings From Ecom Express.

                            Thank you for writing to us. With reference to your query regarding the airwaybill Number. 287196618, the said shipment has reached our Guwahati hub and further it will be connected to delivery centre You can see the updated information once the shipment reaches the required destination.

                            Regards,
                            Team Ecom Express
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                              M
                              Mummareddy Saikrishna
                              from Chirala, Andhra Pradesh
                              Jan 15, 2019
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                              Address: East Godavari, Andhra Pradesh, 533437
                              Website: jabong

                              It is not delivered and i got message that it had been delivered. Tracking number [protected] once check this and provide me delivery agent number also. I paid money for that product in online and not yet delivered. So i request you to check details about my product where it is and deliver it to me as fast as possible and also provide me delivery agent number also.
                              Ecom Express customer support has been notified about the posted complaint.
                              Jan 15, 2019
                              Updated by Mummareddy Saikrishna                               [protected] product on this no also not delivered check once
                              View replies
                              What the status of pickup the consignment nref[protected]. After four day pass no body responce

                              about my product ordered in jabong - Comment #3325366 - Image #0
                              Reply
                              Ecom Express Customer Care's response, Jan 17, 2019
                              Verified Support
                              Dear Sir,

                              Greetings from Ecom Express

                              Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

                              Regards,
                              Team Ecom Express
                              Sir Hello I have ordered a solar charger in Amazon and it seems that Delivery Boy spoke with the worst words that their company is not in the ticket to make a telephilisation today so they are ignoring it. So I want to focus on this in the following periods.
                              My tricking no[protected]
                              Records
                              By
                              Selvam
                              [protected]
                              Reply
                              Ecom Express Customer Care's response, Jan 17, 2019
                              Verified Support
                              Dear Sir,

                              Greetings from Ecom Express!

                              Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the delivery person.


                              Regards,
                              Ecom Express Team
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                                R
                                renuka_devi
                                from Visakhapatnam, Andhra Pradesh
                                Jan 14, 2019
                                Resolved
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                                Resolved

                                I ordered 2 products on 7/1/2019 and 3 products on 8/1/2019. And i still didn't get any update about delivery date till now. It is showing me the old details as still scanned at hub for the 2 products that i ordered on 7/1/2019. My order no.'s order no:[protected]-7735503 and order no:[protected]-6338803. I need them urgently please make it deliver to me by tomorrow i. E. On 15/1/2019.
                                +2 photos
                                Feb 24, 2019
                                Complaint marked as Resolved 
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 17, 2019
                                Ecom Express Customer Care's response                                 Dear Mam,

                                Greetings From Ecom Express.

                                Thank you for writing to us. With reference to your query regarding the shipment[protected] has been delivered.

                                We sincerely apologize for the inconvenience caused to you. As per our records we are unable to trace your shipment[protected]. We are coordinating with the concerned department to check the current location of this shipment and we shall update accordingly. meanwhile, you can contact your shopping portal in this regards.

                                Regards,
                                Team Ecom Express
                                View replies
                                [protected] awd number take action on chennachesavulu
                                Paytm order
                                Showing as deliver
                                Darsi
                                Take action 3 days completed but no action
                                Reply
                                Wrong tracking number provided (FDSP[protected]).I can't track it.all time show airway bill number does not exist.
                                Reply
                                Ecom Express Customer Care's response, Jan 17, 2019
                                Verified Support
                                Dear Mam,

                                Greetings From Ecom Express

                                Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                                Regards,
                                Team Ecom Express
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                                  A
                                  aryasurendran
                                  Jan 14, 2019
                                  Resolved
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                                  Resolved

                                  Address: 560103
                                  Website: ecomexpress.in/tracking/?awb_field=287180674

                                  Hi concern,

                                  I placed one order on 08/01/2019. And i got the confirmation message for the delivery by today (14/01/2019) morning and its supposed to delivered it by today.

                                  And from the after noon session itself i was trying to reach the ecom express executive but he was not answering my call as well. Finally i got a text message it stating that customer not available i don't find any logic in that.

                                  Can i know the exact reason why the product is not delivered today. If not i dion't need the delivery the product which i ordered keep it with u guys itself.

                                  Order number :[protected]
                                  Feb 19, 2019
                                  Complaint marked as Resolved 
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 15, 2019
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings from Ecom Express!

                                  Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. 

                                  Regards,
                                  Team Ecom Express
                                  Jan 16, 2019
                                  Updated by aryasurendran                                   Hi Concern,

                                  Delivery still not happened ?..may I know what's going on ?????
                                  Verified Support
                                  Jan 17, 2019
                                  Ecom Express Customer Care's response                                   Dear Sir/Mam,

                                  Greetings From Ecom Express.

                                  Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

                                  Regards,
                                  Team Ecom Express
                                  View replies
                                  I got s message from ecom express on 8th jan, 2019 that my parcel with awb no[protected] from Nykaa was successfully delivered to me. But neither me nor any of my relatives or neighbors has received the parcel. It was pre-paid already.
                                  Reply
                                  Ecom Express Customer Care's response, Jan 15, 2019
                                  Verified Support
                                  Dear Mam,

                                  Greetings From Ecom Express.

                                  Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

                                  Regards,
                                  Team Ecom Express
                                  Hi,
                                  I have ordered Fastrack watchwa set of 3 which i paid 1299 rupees
                                  But I didn't receive the same product rather got poor quality watches which is not even worth of 100 rupees.
                                  I dont need these scraped watches return my money ASAP.

                                  ECOTTONCOUNTRY "CoD" shipment[protected] is delivered by ECOM Executive Ph: [protected] PIN:[protected]
                                  Reply
                                  I am ajaya kumar nepak I buyed a product from an e-commerce website and it's shipped on 11 11 January 2019 through ecom express and it's tracking number is[protected]. My parcel is kept on Pickup Rescheduled For Next Day since 4 days .

                                  product not delivered - invalid informations - Comment #3325398 - Image #0
                                  Reply
                                  I had ordered a fitness band online, the product had to be delivered (according to website ) on 9 th. And now it says the product was undelivered due to customer not available. But I was at my place the whole time.

                                  So please let me know the procedure ahead ?
                                  Reply
                                  Ecom Express Customer Care's response, Jan 17, 2019
                                  Verified Support
                                  Dear Sir/Mam,

                                  Greetings From Ecom Express

                                  Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                                  Regards,
                                  Team Ecom Express
                                  Paytm order not deliver at DARSI by chenna kesavulu already msg u not Delivered
                                  Reply
                                  Worst service from your side i feel very bad about it i am still waiting for my product more than 15 days as a customer totally dissapointed
                                  Reply
                                  Ecom Express Customer Care's response, Jan 17, 2019
                                  Verified Support
                                  Dear Sir,

                                  Greetings From Ecom Express

                                  Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                                  Regards,
                                  Team Ecom Express
                                  My order delivery date is gone, still delivered yet my order.please make it atleast today onwards..
                                  Reply
                                  Ecom Express Customer Care's response, Jan 17, 2019
                                  Verified Support
                                  Dear Sir,

                                  Greetings From Ecom Express

                                  Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                                  Regards,
                                  Team Ecom Express
                                  Hi nanaiah here
                                  I ordered 3 pathworked shirt in ecom express i brought dhe order yesterday different cloth i gotted (ordered 3 patch work checks shirt deliveries 3 plain colored shirt)..
                                  So kindly take dhe request for exchange dis cloth tq...
                                  Im waiting for ur rply...

                                  product not delivered - invalid informations - Comment #3516603 - Image #0
                                  Reply
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                                    S
                                    Simran Salim
                                    from Chennai, Tamil Nadu
                                    Jan 14, 2019
                                    Resolved
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                                    Resolved

                                    My order has not yet been delivered. I was getting messages stating that i had asked for rescheduling while no one from your office didn't even contact me for my address. Finally i had rescheduled the delivery on 09.01.2018 still the product is not delivered. Had already contacted your office and they had told me that the order will be delivered within 24 hours. Nearly 4 times i had registered a complaint
                                    Feb 14, 2019
                                    Complaint marked as Resolved 
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Jan 14, 2019
                                    Updated by Simran Salim                                     AWB No[protected]
                                    Verified Support
                                    Jan 14, 2019
                                    Ecom Express Customer Care's response                                     Dear Sir/Mam,

                                    Greetings From Ecom Express

                                    Thank you for writing to us. Request you to kindly provide the screen shot of the 9 digit AWB/ tracking number so that we can assist you on the same.

                                    Regards,
                                    Team Ecom Express
                                    View replies
                                    Mere dwara jo diya geya tha oder usme 3 [censored]s alag colour tha lekin jo oder delivery huaa hai usme clour different hai ialye mare oder ko return kar mera paisa return kiyiye. Oder ki adhik jankari ke liye oder ka photo bhej diye hai.

                                    delay in delivery of my product - Comment #3323660 - Image #0
                                    Reply
                                    Ecom Express Customer Care's response, Jan 15, 2019
                                    Verified Support
                                    Dear Sir/Mam,

                                    Greetings From Ecom Express

                                    Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                                    Regards,
                                    Team Ecom Express
                                    AWB no[protected] not received but status delivered.whay to do because do many times completed to costomer care but no proper response from the it end
                                    Reply
                                    Ecom Express Customer Care's response, Jan 17, 2019
                                    Verified Support
                                    Dear Sir/Mam,

                                    Greetings From Ecom Express.

                                    Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly cross check with your family member/neighbor and confirm to assist you further.

                                    Regards,
                                    Team Ecom Express
                                    I want to canceled my order please canceled my order
                                    Reply
                                    Ecom Express Customer Care's response, Jan 17, 2019
                                    Verified Support
                                    Dear Sir,

                                    Greetings From Ecom Express

                                    Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

                                    Regards,
                                    Ecom Express Team
                                    [protected] awd number take action on chennachesavulu
                                    Reply
                                    Charging problem
                                    Reply
                                    Risky Alom King's reply, Dec 25, 2018
                                    Charging problem, it does not on
                                    Risky Alom King's reply, Dec 25, 2018
                                    Changing problem and it does not on
                                    Ecom Express Customer Care's response, Jan 17, 2019
                                    Verified Support
                                    Dear Sir/Mam,

                                    Greetings from Ecom Express

                                    Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

                                    Regards,
                                    Team Ecom Express
                                    Helpful
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                                      B
                                      Barwadih Latehar
                                      from Colgong, Bihar
                                      Jan 14, 2019
                                      Resolved
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                                      Resolved

                                      Address: 822111
                                      Website: Ecom express

                                      Dear ecom express costamber care, my name is aniket kumar, my mobile no-[protected], i have bought buy tracksuit from jabang order and it product is cancel from jabong id but not cancel from jabong id, so give me order cancel ecom express awb no[protected], deliver executives no-[protected], kunjbihari dubey. Kunjbihari dubey is wrong word,. So i am complain to national consumer grievance.
                                      Feb 14, 2019
                                      Complaint marked as Resolved 
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 14, 2019
                                      Ecom Express Customer Care's response                                       Dear Sir/Mam,

                                      Greetings from Ecom Express!

                                      Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. 

                                      Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

                                      Regards,
                                      Team Ecom Express
                                      View replies
                                      Worst service experience. The delivery guy never calls and at the end of the day gives two missed calls and then msg comes "your product was undelivered because you refused to accept".I Called him myself several times but delivery man didn't receive.
                                      Reply
                                      Ecom Express Customer Care's response, Jan 15, 2019
                                      Verified Support
                                      Dear Sir/Mam,

                                      Greetings From Ecom Express

                                      Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                                      Regards,
                                      Team Ecom Express
                                      Awb no.[protected]
                                      Order no. 6826601
                                      not receive parcel
                                      Reply
                                      Ecom Express Customer Care's response, Jan 15, 2019
                                      Verified Support
                                      Dear Sir,

                                      Greetings From Ecom Express.

                                      Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

                                      Regards,
                                      Team Ecom Express
                                      I have received my order but the product is not good and size problem I ordered for 42 size but I got 40size. So want to return the product

                                      But in my invoice they are not mentioned proper return address so kindly do the needful full

                                      AWB no[protected]
                                      Order no[protected]

                                      Return address
                                      Rainbow clothing [protected]
                                      Reply
                                      Ecom Express Customer Care's response, Jan 17, 2019
                                      Verified Support
                                      Dear Mam,

                                      Greetings from Ecom Express

                                      Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

                                      Regards,
                                      Team Ecom Express
                                      On website it shows out for delivery but when i talk to the courier boy he says that he had not any vehicle to deliver the bag.
                                      Please ensure this kind of problems not be created in future. It creates a bad impacts on me as well as many other customers thanks
                                      Reply
                                      Ecom Express Customer Care's response, Jan 17, 2019
                                      Verified Support
                                      Dear Sir,

                                      Greetings From Ecom Express

                                      Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                                      Regards,
                                      Team Ecom Express
                                      Helpful
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                                        R
                                        Ramanam Satish Kumar
                                        from Eluru, Andhra Pradesh
                                        Jan 14, 2019
                                        Resolved
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                                        Resolved

                                        pickup failed

                                        Address: 533444
                                        Website: Prathhipadu

                                        Previously i have ordered a product in jabong, it was too late to deliver that one... Now i have ordered a shirt for my brother birthday, tomorrow is his birthday and daily i'm checking the tracking portal and it was showing that pickup failed... The product is for my brother birthday and how can i give it after tomorrow... Please resolve this problem as soon as possible as customers are facing problems regarding this issue...
                                        +1 photos
                                        Helpful
                                        1 other people found this review helpful
                                        1 found this helpful
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