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Ecom Express Complaints & Reviews

1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 268

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S
somya ranjan nayak
from Parvatipuram, Andhra Pradesh
Jan 3, 2019
Resolved
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Resolved

Address: 756126

I was ordered a wireless headset by paytm from 21st december and i got a msg on the date 31st december from ecomexpress that my percel is out for delivery bt i didn't receive my percel yet nd i was track my order via ecomexpress website it was shown that it is delivered at basudevpur on 31st december 4.23pm nd i just want to know that can i get my percel
+1 photos
Feb 5, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2019
Ecom Express Customer Care's response
Dear Soumya,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly cross check with your family member/neighbor and confirm to assist you further.

Regards,
Team Ecom Express
Plzz first contact the customer without contacting how can u ppl send back the parcel its ridiculous
Ecom Express Customer Care's response, Jan 4, 2019
Verified Support
Dear Krupa,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express
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    C
    Chavakki
    from Ernakulam, Kerala
    Jan 3, 2019
    Resolved
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    Resolved

    Address: Ernakulam, Kerala, 682028

    I have ordered certain products from nykaa (Awb no.[protected] on 22/12/18. While tracking it was found that the courier has reached kochi courier center, but so far no attempt has been made by them to deliver the product and no updates at all. I am experiencing unnecessary difficulties because of their irresponsible attitude. Kindly do the needful.
    +3 photos
    Feb 5, 2019
    Complaint marked as Resolved 
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Jan 04, 2019
    Ecom Express Customer Care's response
    Dear Sir/Mam,

    Greetings from Ecom Express!

    Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer Helpline no. [protected].

    Regards,
    Team Ecom Express
    My order from Senthil has not reached me yet. The awb number I don't have. I have already paid for it. I need my delivery. It has been more than a week.

    delay in getting the prepaid ordered product - Comment #3313568 - Image #0
    delay in getting the prepaid ordered product - Comment #3313568 - Image #1
    Ecom Express Customer Care's response, Jan 4, 2019
    Verified Support
    Dear Sir/Mam,

    Greetings From Ecom Express

    Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

    Regards,
    Team Ecom Express
    Hii sir mene fastrack women watch mangai thi but three watches for damage plz Muze return karna h. Plz coming to my home nd return to refund my watch. Nd my amount is transfer.
    Ecom Express Customer Care's response, Jan 4, 2019
    Verified Support
    Dear Kajal,

    Greetings from Ecom Express

    Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the fresh reverse pick up request.

    Regards,
    Team Ecom Express
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      A
      ABHISHEK Gzb
      from Noida, Uttar Pradesh
      Jan 2, 2019
      Resolved
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      Resolved

      Address: Gautam Buddh Nagar, Uttar Pradesh, 203207
      Website: ecomexpress.in

      Such a worst service i have faced by ecom express courier service and worst customer care service
      I have booked my parcel from myntra on 28.12.2018 and they handed over to ecom express, it got misrouted ny them and still not received by me, i mailed them on their official mail id [protected]@ecomexpress.in and called them several times on given number +[protected] but they not only misrouted my article but also misguide me
      Awb number:

      [protected]
      Order number:

      [protected]
      Regards
      Abhishek bajpai
      [protected]
      Feb 5, 2019
      Complaint marked as Resolved 
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Jan 03, 2019
      Ecom Express Customer Care's response
      Dear Sir,

      Greetings From Ecom Express

      Thank you for writing to us.With reference to your query regarding the airwaybill number[protected], the said shipment is out for delivery you may receive the same shortly.

      Regards,
      Team Ecom Express
      Repected sir,
      I just wanted to convey you dat courier boy doesnt come to deliver the product on due date and time, infact we go by ourself to receive it as well as they behave with us in very rude way.our poduct is kept by them for 4 days and they dont bother to deliver to us.
      Ecom Express Customer Care's response, Jan 4, 2019
      Verified Support
      Dear Mam,

      Greetings From Ecom Express

      Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

      Regards,
      Team Ecom Express
      I have ordered from myntra on 22 dec. 18' and parcel was supposed to be delivered by Ecom Express. But since last 3-4 days it shows "Pick up rescheduled for next day".

      Trackin id is[protected]

      I am unable to receive my package - Comment #3314066 - Image #0
      Ecom Express Customer Care's response, Jan 4, 2019
      Verified Support
      Dear Sir/Mam,

      Greetings From Ecom Express.

      Thank you for writing to us. With reference to your query regarding the shipment has been delivered on 31st Dec 2018. Request you to kindly cross check and confirm.

      Regards,
      Team Ecom Express
      Pls refund AMT my account
      Basavannamb Pallavib's reply, Dec 27, 2018
      Refund amt
      Ecom Express Customer Care's response, Jan 4, 2019
      Verified Support
      Dear Sir/Mam,

      Greetings From Ecom Express.

      Thank you for writing to us. Request you to kindly contact Paytm for the assistance.

      Regards,
      Team Ecom Express
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        M
        Manikantha K R
        from Bengaluru, Karnataka
        Jan 1, 2019
        Resolved
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        Resolved

        Address: Tumkur, Karnataka, 572224
        Website: Flipkart

        Regarding my flipkart order
        Your delivery man wants me to come over to his place to receive my package where i don't wanna go or i can't go there. When i said i can't go there, he said then don't come and cut the call. You have no idea how much his behavior has enraged me. He is refusing to come at my place. Is this what you call a home delivery? I think your team should consider to hire some guys who have brain... M fedup with your team members. I got call from this number [protected].. Kindly delevery tomarrow itself or i will put it in social media along with your agent call records..
        My id [protected]@gmail.com
        +1 photos
        Feb 4, 2019
        Complaint marked as Resolved 
        Ecom Express customer support has been notified about the posted complaint.
        Jan 02, 2019
        Updated by Manikantha K R
        od[protected]
        Jan 02, 2019
        Updated by Manikantha K R
        Regarding my flipkart order
        Your delivery man wants me to come over to his place to receive my package where i don't wanna go or I can't go there. When I said I can't go there, he said then don't come and cut the call. You have no idea how much his behavior has enraged me. He is refusing to come at my place. Is this what you call a home delivery? I think your team should consider to hire some guys who have brain... m fedup with your team members .I got call from this number [protected]. .kindly delevery tomarrow itself or I will put it in social media along with your agent call records. .
        My id [protected]@gmail.com
        Jan 02, 2019
        Updated by Manikantha K R
        Please respond soon it's very urgent
        Verified Support
        Jan 03, 2019
        Ecom Express Customer Care's response
        Dear Sir,

        Greetings From Ecom Express

        Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

        Regards,
        Team Ecom Express
        I order a paytm product.. it shows picked up by ecom.. bt at the delivery date the delivery boy didnt call me but status shows attempted to deliver.. and then product cancel automatically...
        My order AWB NO[protected]
        MY ADRESS-JAGATSINGHPUR, LALASAHI
        754103
        Delivery Boy name shows Deb prasad dash..

        od114278943658150000 - Comment #3313496 - Image #0
        Ecom Express Customer Care's response, Jan 4, 2019
        Verified Support
        Dear Jayant,

        Greetings From Ecom Express

        Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 264502660 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

        Regards,
        Team Ecom Express
        Dear sim my awb no is[protected] my name roshan show in tracking delivered done but i did not found my product ...this person not contact nor any information about this pls do needful help othervise post complain in consumer forum...my contact no is [protected]...[protected]

        od114278943658150000 - Comment #3313585 - Image #0
        Ecom Express Customer Care's response, Jan 4, 2019
        Verified Support
        Dear Roshan,

        Greetings From Ecom Express.

        Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly cross check with your family member/neighbor and confirm to assist you further.

        Regards,
        Team Ecom Express
        Order number 12282
        Ecom Express Customer Care's response, Jan 4, 2019
        Verified Support
        Dear Sir/Mam,

        Greetings From Ecom Express

        Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

        Regards,
        Team Ecom Express
        I have good opinion on ecom delivery but sorry to say that, actually i ordered an item actually it is delivers on 28/12/2018 accordingly but theare is no call from delivery,

        od114278943658150000 - Comment #3313786 - Image #0
        Ecom Express Customer Care's response, Jan 4, 2019
        Verified Support
        Dear Sir/Mam,

        Greetings From Ecom Express

        Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

        Regards,
        Team Ecom Express
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          N
          Naveen Palled
          from Bengaluru, Karnataka
          Jan 1, 2019
          Resolved
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          Resolved

          Address: 583227

          In the shown watches are different. Delivered watches are completely different. I want to return the order. And the order No. BTE27Dec48. and I want my money back as soon as possible. Please do the needful. I am really unhappy with the product I received. Request you to refund immediately and resolve my complaint very soon and I need a call from you people
          +1 photos
          Feb 8, 2019
          Complaint marked as Resolved 
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Jan 03, 2019
          Ecom Express Customer Care's response
          Dear Sir,

          Greetings from Ecom Express

          Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

          Regards,
          Team Ecom Express
          Jan 03, 2019
          Updated by Naveen Palled
          Request you to do it as soon as possible. Arrange a pick up immediately
          Jan 06, 2019
          Updated by Naveen Palled
          Still no replay from you, please return my money
          Order number[protected]
          I want to cancel order.

          combo fastrack watches for women - Comment #3313955 - Image #0
          combo fastrack watches for women - Comment #3313955 - Image #1
          Ecom Express Customer Care's response, Jan 4, 2019
          Verified Support
          Dear Sir/Mam,

          Greetings From Ecom Express

          Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

          Regards,
          Ecom Express Team
          The parcel is received and I need it to send back, please help me in this regards. Arrange the return immediately
          Ecom Express Customer Care's response, Jan 14, 2019
          Verified Support
          Dear Sir,

          Greetings from Ecom Express

          Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

          Regards,
          Team Ecom Express
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            A
            Aniketba
            from Pune, Maharashtra
            Jan 1, 2019
            Resolved
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            Resolved

            I have not received my product yet still the tracking page says the product is delivered. I have not even received a call from courier boy. I have talk to neighbours but they told me no one came to my home. I have not picked the delivery and even no one from my family.
            So look into matter and solve my issue as early as possible.
            I hope you will solve the issue.
            Feb 16, 2019
            Complaint marked as Resolved 
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Jan 02, 2019
            Ecom Express Customer Care's response
            Dear Sir/Mam,

            Greetings From Ecom Express

            We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

            Regards,
            Team Ecom Express
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              M
              MorNinGsTAr
              from Ballia, Uttar Pradesh
              Jan 1, 2019
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              Address: Ballia, Uttar Pradesh, 221715

              Your delivery man wants me to come over to his place to receive my package where i don't wanna go or i can't go there. When i said i can't go there, he said then don't come and cut the call. You have no idea how much his behavior has enraged me. He is refusing to come at my place. Is this what you call a home delivery? I think your team should consider to hire some guys who have brain.
              Ecom Express customer support has been notified about the posted complaint.
              Jan 01, 2019
              Updated by MorNinGsTAr
              My AWB number is[protected]
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                A
                Aniket Bari
                from Malkapur, Maharashtra
                Jan 1, 2019
                Resolved
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                Resolved

                Product not delivered

                I haven't got a call and even i haven't got the product. But still the tracking page says the product is delivered. But i have not picked it. I talked with neighbours also but they told me no one was there to deliver the product.
                How the brand name like yours is doing so?
                Look into the matter personally and solve my issue immediately.
                Feb 4, 2019
                Complaint marked as Resolved 
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Jan 02, 2019
                Ecom Express Customer Care's response
                Dear Sir/Mam,

                Greetings From Ecom Express

                We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.
                Regards,
                Team Ecom Express
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                  S
                  SsShraddha singh
                  from Jhansi, Uttar Pradesh
                  Dec 31, 2018
                  Resolved
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                  Resolved

                  Address: New Delhi, Delhi, 222002
                  Website: Snapdeal

                  I want my refund back. Or else i will have to take some legal action against snapdeal . I have been continuously trying to seek help through email and all but there is no response at all... They are saying only that my products aren't completed or it's not go through their quality check... Its not my mistake i returned the item with original tags and both the sarees but they aren't initiating my money back...
                  Show quoted text... AWB tracking no.[protected] kindly help me out as soon as possible.
                  +1 photos
                  Feb 3, 2019
                  Complaint marked as Resolved 
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 02, 2019
                  Ecom Express Customer Care's response
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal in this regards.

                  Regards,
                  Team Ecom Express
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                    A
                    Allegapally Rahul
                    from Hyderabad, Telangana
                    Dec 31, 2018
                    Resolved
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                    Resolved

                    Address: Hyderabad, Andhra Pradesh, 500061

                    In the website it shown me one product but the product delivered is wrong. I need to return it. Be quick as possible to respond this my message so, kindly now my decision is to return my product from my delivered location. The website product shown me one product, the one which is delivered is of another company accessories. How much long it takes to return the product.
                    +1 videos
                    Feb 8, 2019
                    Complaint marked as Resolved 
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 02, 2019
                    Ecom Express Customer Care's response
                    Dear Allegapally Rahul,

                    Greetings from Ecom Express

                    We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to arrange the reverse pick up.

                    Regards,
                    Team Ecom Express
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                      K
                      kumaravelsamy
                      from Virudunagar, Tamil Nadu
                      Dec 31, 2018
                      Resolved
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                      Resolved

                      Address: 626125

                      Dear sir/ madam,
                      I have already waited for four days for your response about my issue. But still now i did not get any decent reply from your site. I am really very disappointment regarding this issue. This is my last request to you regarding my refund issue. If you do not give a quick solution sooner today, of course i will not hesitate to take legal action against you regarding this issue. Once again i would like to remind you that i have paid the amount of money for your company executive only not for them. So it's your obligation to get that item back and pay back my money immediately.
                      Product : rado centrix full black 667 men watch
                      Order no: e47846
                      Order date :[protected]
                      Delivery date :[protected].
                      Feb 2, 2019
                      Complaint marked as Resolved 
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 31, 2018
                      Ecom Express Customer Care's response
                      Dear Sir/Mam,

                      Greetings From Ecom Express

                      Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

                      Regards,
                      Team Ecom Express
                      Jan 02, 2019
                      Updated by kumaravelsamy
                      My 9 digit AWB/ Tracking number is :[protected]
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                        M
                        Manojkumar Mohanty
                        from Morjim, Goa
                        Dec 31, 2018
                        Resolved
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                        Resolved

                        Address: 756001

                        I want to reschedule my order delivery.
                        I want to get my order in 02/01/2019. Due to i am not in balasore now thats why i want to reschedule my order delivery and get it back in 2nd january 2019. So request you to kindly arrange delivery on this date.
                        Please reschedule my order delivery in this date on[protected].
                        Tracking no.[protected]
                        Order number. [protected]
                        Contact no. [protected]/[protected]
                        Feb 2, 2019
                        Complaint marked as Resolved 
                        Ecom Express customer support has been notified about the posted complaint.
                        Dec 31, 2018
                        Updated by Manojkumar Mohanty
                        Kindly arrange the delivery on 2nd January 2019.
                        Contact no. [protected]/[protected]

                        Dec 31, 2018
                        Updated by Manojkumar Mohanty
                        Kindly update me on the below mail I'd or phone number
                        [protected]@gmail.com
                        [protected]
                        Verified Support
                        Jan 02, 2019
                        Ecom Express Customer Care's response
                        Dear Manojkumar Mohanty,

                        Greetings from Ecom Express

                        We regret for the inconvenience caused to you. As per our records your shipment[protected] we have received request from shopping portal to send the shipment back to them. So we request you to kindly coordinate with your shopping Portal for assistance.

                        Regards,
                        Team Ecom Express
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                          J
                          Joel Reji
                          from Ernakulam, Kerala
                          Dec 30, 2018
                          Resolved
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                          Resolved

                          I don't want the product that i ordered because it is taking more time for delivery than i expected. Please cancel delivery of my product with tracking number[protected]. I no longer need the product and it cannot be cancelled from the online shopping website. But i came to know that ecom express is going to deliver the product therefore i ask you to cancel its delivery. Please let me know, once it is cancelled.
                          Feb 3, 2019
                          Complaint marked as Resolved 
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 31, 2018
                          Ecom Express Customer Care's response
                          Dear Mam,

                          Greetings From Ecom Express

                          Thank you for writing to us. We regret for the inconvenience caused to you. As per our records, we have received the shipment details only, the actual shipment is not yet handed over. Request you to kindly contact your shopping portal for cancellation.

                          Regards,
                          Team Ecom Express
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                            A
                            Azay PraKash
                            Dec 30, 2018
                            Resolved
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                            Resolved

                            Address: East Champaran, Bihar, 845305

                            I order something from myntra 4 days ago still not even the pickup for my product has been done. Something similar happened when i ordered through jabong. Please resolve my issue fast. This is way to much whenever i order something and if ecom is the one to ship, i would immediately cancel the order because of the delay you guys do on. Such a shame. Please improve your service.
                            +1 photos
                            Feb 11, 2019
                            Complaint marked as Resolved 
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 31, 2018
                            Ecom Express Customer Care's response
                            Dear Sir,

                            Greetings From Ecom Express

                            Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

                            Regards,
                            Team Ecom Express
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                              U
                              urmilapawar
                              from Delhi, Delhi
                              Dec 30, 2018
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi
                              Website: www.ecomexpress.in

                              My awb no is:[protected] by name o[censored]rmila pawar. My parcel supposed to be delivered by today but nothing happened like this... Delivery boy call me today for parcel delivery but after few minutes my delivery not arrived due to wrong address. I received a msg from courier service where i can direct contact to delivery boy.. I tried calling him so many times to give my direction but call didn't connect with delivery boy... Worst courier service..
                              Feb 7, 2019
                              Complaint marked as Resolved 
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 31, 2018
                              Ecom Express Customer Care's response
                              Dear Mam,

                              Greetings From Ecom Express

                              Thank you for writing to us.With reference to your query regarding the airwaybill number[protected], the said shipment is out for delivery you may receive the same shortly.

                              Regards,
                              Team Ecom Express
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                                D
                                dailylife feeds
                                from Bansi, Uttar Pradesh
                                Dec 30, 2018
                                Resolved
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                                Resolved

                                Address: Jaunpur, Uttar Pradesh
                                Website: Snapdeal

                                I bought a multicolored art silk saree on snapdeal somehow, i didn't like it and return it on 23 december, e com express boy collect my full order i. E — 2 silk saree then also i received a email claiming that my order that i returned is incomplete and that's why they aren't going to return my money,, today i received a call from snapdeal and he says that i received 2 silk sarees however i returned only one... Well thats not true i returned the product same as i received i. E — 2 silk sarees i think they have misunderstood it or what,, but i want my refund as soon as possible.
                                +1 photos
                                Jan 31, 2019
                                Complaint marked as Resolved 
                                Ecom Express customer support has been notified about the posted complaint.
                                Dec 30, 2018
                                Updated by dailylife feeds
                                I'm complaining about the delivery boy, , he collected my order ( 2 silk sarees ) which i requested to return on snapdeal but now they are saying that they received only one saree don't know where the problem lies, but i want my refund back as soon as possible
                                Dec 30, 2018
                                Updated by dailylife feeds
                                That's the order id mentioned in the screenshot that i put below

                                Verified Support
                                Dec 31, 2018
                                Ecom Express Customer Care's response
                                Dear Sir/Mam,

                                Greetings From Ecom Express

                                Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

                                Regards,
                                Team Ecom Express
                                Hi Customer,

                                We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                                Thanks!
                                Team Snapdeal
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                                  A
                                  Anuradha Sarma
                                  from Raha, Assam
                                  Dec 29, 2018
                                  Resolved
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                                  Resolved

                                  Address: 788724

                                  My awb number is[protected] and another one awb[protected] is not delivered but the i have received the message which is showing that the product is delivered to self anuradha sarma... It's too important book which i have ordered and it was pre-paid... If i have not received than where my product is? What the executive has done? Why are they so careless?
                                  Kindly look into the matter and contact your executive regarding this matter.
                                  Feb 2, 2019
                                  Complaint marked as Resolved 
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 31, 2018
                                  Ecom Express Customer Care's response
                                  Dear Mam,

                                  Greetings From Ecom Express.

                                  Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly cross check with your family member/neighbor. Also share your alternate contact number to assist you.

                                  Regards,
                                  Team Ecom Express
                                  Thank you for your response... I have received the product... Your Ecom executive has contacted with me.
                                  Ecom Express Customer Care's response, Jan 2, 2019
                                  Verified Support
                                  Dear Sir/Mam,

                                  Greetings

                                  Thank you for the confirmation and your feedback and we will be glad to assist you in future.
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                                    N
                                    Nitmahajan
                                    from Hoshiarpur, Punjab
                                    Dec 29, 2018
                                    Resolved
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                                    Resolved

                                    Address: Amritsar, Punjab, 143001

                                    Dear team,

                                    This is to inform you that i ordered sony 32000 mah power bank with i7 bluetooth but received the wrong product two days back, so kindly get the returned and refund my amount..

                                    My way bill no is[protected] and i received the item on 27th dec 2018

                                    I shall be very thank ful to you.

                                    Thanks & regards
                                    Nitin mahajan
                                    Mob no -[protected]/[protected]
                                    Feb 2, 2019
                                    Complaint marked as Resolved 
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 31, 2018
                                    Ecom Express Customer Care's response
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request for Refund.

                                    Regards,
                                    Team Ecom Express
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                                      A
                                      AMRITHA P MENON CSE
                                      from Keelakarai, Tamil Nadu
                                      Dec 29, 2018
                                      Resolved
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                                      Resolved

                                      Address: Coimbatore, Tamil Nadu, 641025

                                      My order from nykaa has not reached me yet. The awb number is[protected]. I have already paid for it. I need my delivery. It has been more than a week.
                                      This is unacceptable. I need my package as soon as possible.
                                      Even the customer care number is not responding to my calls. This is highly unprofessional. You shouldn't be doing this to people. I needed that package sooner
                                      Jan 31, 2019
                                      Complaint marked as Resolved 
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 31, 2018
                                      Ecom Express Customer Care's response
                                      Dear Amritha,

                                      Greetings from Ecom Express!

                                      Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. meanwhile, please share your Alternate contact no. as we were not getting response from your registered number.

                                      Regards,
                                      Team Ecom Express
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                                        M
                                        MKGGupta
                                        from Madhipura, Bihar
                                        Dec 28, 2018
                                        Resolved
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                                        Resolved

                                        Address: Katihar, Bihar, 855113
                                        Website: Paytm shopping Mall

                                        Please instruct delivery person to hand over product as he didn't attempt to deliver the product even today either making mobile call or visiting shipping address.
                                        Second most pertinent issue of putting wrong remarks of delivery as "Customer refused to pay COD amount" whereas my order is of PREPAID nature.
                                        Refer PAYTM order I'd [protected] dated 15 Dec 2018 and shipped by ECOM AWB No.[protected] dated 17 Dec 2018
                                        Feb 2, 2019
                                        Complaint marked as Resolved 
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 31, 2018
                                        Ecom Express Customer Care's response
                                        Dear Sir,

                                        Greetings From Ecom Express

                                        Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                        Regards,
                                        Team Ecom Express
                                        Good forum to resolve issues quicker. Thanks for providing support for amicable resolution.
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