Ecom Express Complaints & Reviews

This is to draw your attention to the unsatisfactory courier service by your company. I was suppose to receive my parcel(Awb[protected] yesterday. But till now I din receive my parcel. I had called your courier service many times regarding my parcel. Your staff had assured that I will get my parcel by yesterday or today before 8 o’clock. Today by 8.30pm I received a message mentioning that I was not available in my residents . From yesterday in was waiting in my residents for the parcel and I din receive a call from your executive regarding the delivery. Instead of that a fake message was upadated that I was not available in my residents.
I regret to say that am literally very disappointed by the service provided by your company. I hope a serious notice regarding the complaint will be taken to ensure that the parcel will be delivered to me as soon as possible.

Mar 20, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered at the earliest.

Regards,
Team Ecom Express

View replies

K

Krishnendu Asd

from Kolkata, West Bengal

Feb 14, 2019

Very bad saree. I want to return it.

Reply

Ecom Express Customer Care's response, Feb 14, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

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Website: Ecomexpress.in

I purchased a shirt from amazon.in. But as it was not well fitting, i returned it. They fixed my return with ecom express. My pickup tracking id is:[protected].
I returned my package as mentioned in rules of return packages to the pick up guy from ecom express. But these people's now telling me that i didn't returned the product. I want my money back. Why the hell you cheat like this. You people missed my product causing loss to me. I informed your customer care executive but they are not responding correctly. Why the hell on this world your company exists. Cheaters.

Mar 17, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Please accept our apology. Request you to kindly contact the date of pick up and share the reverse pick up slip given at the time of handing over the shipment.

Regards,
Team Ecom Express

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M

Mani lapran

from Hoshiarpur, Punjab

Feb 12, 2019

Hello sir/madam OD[protected] its my order id and it should be not delivered at home address why??? I will also mentioned the address then why should be not delivered and i am also request to the delivery boy and that tell me not come on your home

Reply

Ecom Express Customer Care's response, Feb 13, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

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I have ordered a product on myntra on 9 feb... And the site shows that product have shipped on 10 feb... When i tracked the product in ecom tracking site it keeps on showing that pickup is rescheduled for next day.. This is the first time i am facing this kind of problem.. Can i know when my shipment will begin and it will delivered please reply fast and take necessary actions.

Mar 15, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

View replies

C

ChiñTu Røckzz

from Tanuku, Andhra Pradesh

Feb 14, 2019

Product change delivery

shipment pickup keeps on rescheduling - Comment #3351670 - Image #0

Reply

ChiñTu Røckzz's reply, Feb 12, 2019

Product change delivery

ChiñTu Røckzz's reply, Feb 12, 2019

Product change delivery

ChiñTu Røckzz's reply, Feb 12, 2019

Product change delivery

ChiñTu Røckzz's reply, Feb 12, 2019

Return Oder

Ecom Express Customer Care's response, Feb 14, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

Ecom Express Customer Care's response, Feb 14, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

S

SS Sai Kumar

from Hyderabad, Telangana

Feb 14, 2019

I want to return the product

Reply

7

7062111465

from Pardi, Gujarat

Feb 14, 2019

Aapka parcel jst received hua hai mujhe abhi.mne abhi ecom wale ko 1000 rs diye hai ok.then mne parcel open kiya to.usme mne Jo order kiya tha us accordingly Kuch ni Aaya.shirt ki na size Jo order kiya tha aayi ni.or color or design also not matching...quality bhi Shi ni hai.m es parcel ko return krna chahta hu or mra amount pura mujhe refund krdo

Reply

Ecom Express Customer Care's response, Feb 14, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team Ecom Express

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I use glowroad, the product was delivered by your courier service but it has not been updated in the app from where i ordered it, what happened?.. Almost every product information under your courier service is not being updated.
Please tell me what to do... Since glowroad is an online business shop... If the delivery status is not updated i won't get my commission.
The product under other courier service had been delivered smoothly without any problem.

Mar 18, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

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Address: Mumbai City, Maharashtra, 400063

I have purchased casio watches (Buy one get one free) having order number gt4feb444 on 4 february, 2019. But i have received a set fast track watches... Which is in very bad condition... This my first experience with ecom express.. And its very disappointing for me... So plz make a return process for my product and refund my amount of rs. 1500/-. The mode of payment is cod.
Vijay
[protected]

Mar 12, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team Ecom Express

View replies

H

Hanja

from Coimbatore, Tamil Nadu

Feb 12, 2019

I am rajesh choudhary. I am really sorry sir. But I can't pay for the order right now. I wanted the product but now I am not able to pay it. Because I had to leave the town immediately. I have also gave wrong number. It was all a confusion. Please cancel the order AwB[protected] that I have placed..

Reply

Ecom Express Customer Care's response, Feb 12, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

Regards,
Ecom Express Team

H

Hamdan Rehan

from Imphal, Manipur

Feb 12, 2019

Whenever I order, all item return. Ecom express company do not action very time Complaint but no Response and very high problem

return of product - Comment #3349946 - Image #0

Reply

Hamdan Rehan's reply, Feb 11, 2019

Product not delivered and delivery charge collect but not delivered

Ecom Express Customer Care's response, Feb 13, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 405123445 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

D

Dasari's Shyam

Oct 13, 2020

hi i was order 4g smart watch, i got the fasttrack watch that to it is in bad condition . the ordered portal is not opening my awn id is[protected] please help me to contact that how as given delivery to you please tell me that the company mobile number are mail id

Reply

Ecom Express Customer Care's response, Oct 16, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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Address: 756048

I placed an order from amazon. My waybill number is[protected]. The delivery guy from ecom express was about to deliver the product on 8th feb. But when i tried to track order on ecom express it showed due to wrong address the order couldn't get delivered which is completely untrue. The shipping address is accurate and valid. When i called the delivery guy he denied me to deliver the product. Please look into the matter asap on a urgent basis.

Mar 19, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly reconfirm the 9 digit AWB/ tracking number so that we can assist you on the same. As the above tracking shows still in transit.

Regards,
Team Ecom Express

Feb 09, 2019

Updated by prati56 [protected].It shows on Amazon that the product is out for delivery.But it has not got delivered till now.

Verified Support

Feb 11, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 10th Feb. Request you to kindly confirm to assist you further.

Regards,
Team Ecom Express

Feb 11, 2019

Updated by prati56 I enquired about it.The product has not got delivered till now.In Amazon also it's showing out for delivery. Neither anyone has called on 10th Feb nor it got delivered.Check your facts properly and please take some actions asap.I am enclosing a snapshot of today which is showing the product is about to get delivered which is still not delivered.I am receiving this message "the product is out for delivery" everyday since 8th Feb.But it's not getting delivered.Whatever information you are getting from your branch office it's completely false.Please resolve my matter asap.

Verified Support

Feb 12, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings

Please accept our apology. Please share your alternate contact number and complete delivery address to assist you. We are unable to connect to you as the registered number coming as Invalid and due to incomplete address, our delivery person is unable to reach at the location.

Regards,
Ecom Express Team

Feb 12, 2019

Updated by prati56 My registered number is [protected].U can reach me on this number.Delivery address is C/o-Rama Chandra Mohapatra, At-Khaira, Po-Khaira, pin code-756048, Landmark-Near Durga mandap inside bus stand.

Verified Support

Feb 14, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for the detail. We shall coordinate with our delivery center and arrange the delivery.

Regards,
Team Ecom Express

View replies

G

gunjan722294

from Bhopal, Madhya Pradesh

Feb 11, 2019

I want to return my order because I order other shirt but in packet other shirts will deliverd to me and another sizes will be formed this was a big fraud to me .

shipping related issue - Comment #3347983 - Image #0

shipping related issue - Comment #3347983 - Image #1

Reply

gunjan722294's reply, Feb 10, 2019

I want to return this product and return my money as soon as possible .

gunjan722294's reply, Feb 10, 2019

I want return this product delivered to me is totally fraud product by big fashion hub

Ecom Express Customer Care's response, Feb 12, 2019

Verified Support

Dear Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

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Address: Palakkad, Kerala, 678731

My order was royal enfield's tee shirts 2nos and belt 1 nos
Out of that i received only one belt on 04/02/2019,
I'm wating for my balance items
(2 tee shirts), please do necessary arrangements
(Conserned peoples of royal enfield and ecom express)
To get my 2 tee shirts as soon as possible.
Dont make me got cheated.
The bill is more confusing.
Hereby i'm attaching the bill and the delivered product's photo
Nobody is responding in this mob no.
([protected] pin:[protected]

Ad-ecomex
Awb[protected]

Hoping forward in good result
An affected customer
Dinesh kaniyarathara
Sujaya vihar
Industrial estate post
Murali garden
Olavakkod
Palakkad, kerala
678731.

+1 photos

Mar 14, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We shall communicate the same to your shopping portal to assist you.

Regards,
Team Ecom Express

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D

Dr. Sukalpa Ghosh

from Kolkata, West Bengal

Feb 12, 2019

My awb no. is 23603372. my order placed on 8th February. I can not track my order online.It is an important order. And I need it Urgently.Either I have to go to the Consumer forum.

not delivered complete items - Comment #3349904 - Image #0

Reply

Ecom Express Customer Care's response, Feb 13, 2019

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express.

Thank you for writing to us. With reference to your query regarding the Airwaybill Number 283603372, please be informed that we are unable to fetch any detail through the provided tracking number. Request you to kindly contact your shipper in this regards.

Regards,
Ecom Express Team

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Tracking number of my parcel is
[protected].in it's tracking status it's showing as delivered on 8th january in tabatha's. But actually it didn't got delivered. If possible can u show us signed copy of that.
Continuously trying to contact u but there is no contact number and service in yavatmal, maharashtra
Please help us by getting my parcel tracking and what is it's status
Please provide contact numbers for all states it's very difficult to contact u people

Mar 12, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly assist with your alternate contact number to assist you.

Regards,
Team Ecom Express

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Address: New Delhi, Delhi, 110065

Dear team ecom
Greetings!

I would like registered complain against my order with order number : [protected]. The courier boy who was suppose to deliver the order had called me just once before delivering the order i had clearly explained him my detailed address after that also he not only delivered it at wrong place but also didn't take any signature or verification id as well.
Just for sake of delivering the order he had dropped the packet at wrong place & marked as delivered. When i had checked with other wings people thereafter i was able to detect my packet. Request you to take some neccesary action against irresponsible attitude.

With best regards
Harshita
[protected]

Mar 10, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

View replies

A

ashishpatidar30

from Kotputli, Rajasthan

Feb 8, 2019

I order a new smartphone on flipkart which would be delivered by ecom express .but delievery boy calling and saying to pickup phone where he stay instead of address given by me. AwB[protected] and misbehave with me

Reply

Ecom Express Customer Care's response, Feb 9, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

Regards,
Ecom Express Team

P

Pradad

from Namakkal, Tamil Nadu

Feb 11, 2019

What. You. Have. Send. It. Was. Not working. So. I. Want. Replace. Tell. Me. What. To. Do. Your. Phone .is. .always. busy.

Reply

Ecom Express Customer Care's response, Feb 12, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

J

Jerin Poomukathil Jerin Poomukathil

Jul 4, 2021

Why ecom express is sending my courier somewhere else...when i track my order its already reached near to my hub and now they sending it somewhere else...
Its very costly and its worth Rs:10, 000
My awb number#[protected]

Reply

D

Dake Mrudula

from Hyderabad, Telangana

Sep 18, 2021

I have ordered photo prints on Amazon, but it was showing that economic express could not deliver, as address update is needed.i have clearly given my details, still it's showing like that.i need my parcel .

delivery of product on wrong address wing - Comment #3895170 - Image #0

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I was ordered for 50000mah through clicktushop but i received 32000mah, my order number is cts1308479. I spoke to the customer care on monday, she told to send item back so that they can refund money back, today i couriered the item through professional courier number is blr[protected]. Today i’m trying to contact to customer care to inform these they are not receiving my call. Please refund my money as soon as possible and recieve my call i want to give bank detail.

Mar 9, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. We request you to kindly contact Professional Couriers.

Regards,
Team Ecom Express

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H

Heena Nagpal Dhamija

from Chandigarh, Chandigarh

Feb 8, 2019

As i am calling ecom express its asking my airway bill no. And on entering the no. It’s saying that I’m entering wrong AWB NO.
How can I check for updates of my order ?

Reply

Ecom Express Customer Care's response, Feb 9, 2019

Verified Support

Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

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Address: Thrissur, Kerala

Ecom express courier service wadakanchery thrissur district is not attempting delivery of orders made on amazon.in they are returning items to seller there is no way to contact this ecom express courier they never give their address or phone numbers. Very bad service. This type courier service will spoil the reputation of amazon and others
Ravindran.
[protected]

Mar 9, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

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N

Nsoenterprises Patna

from Kolkata, West Bengal

Feb 8, 2019

Tracking detail, ECOM Prepaid
[protected]
Dispatch Time :[protected]:04:45
delivered
Delivery Time :[protected]:35:47

PRODUCT IS NOT DELIVERED TO CX, BUT WHILE TRACKING IT IS SHOWING THAT THE PRODUCT IS DELIVERED TO CUSTOMER.
PLEASE CONFIRM ON URGENT BASIS.

Reply

Ecom Express Customer Care's response, Feb 9, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly confirm the Customer contact number to get this resolved.

Regards,
Team Ecom Express

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Address: Chennai, Tamil Nadu, 600077

I received my order and it was broken.. I want it to be returned and i want refund
... Kindly accept my request and refund my amount and take back your product... The product is duplicate and please take it back tomorrow by your agent.. Or as soon as possible... The strap is detached from the dail and the product is not an original one to have... So kindly take it back and refund my money

+1 photos

Mar 11, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team Ecom Express

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Address: New Delhi, Delhi, 122002

I have worked for 9 months in ecom express india private limited i. E from february 2018 to november 30th 2018. On the last date hr has told that i will get my final settlement in 45 days, but its been 66 days, i didn't received single penny till date. I have been continuously following up with head-office hr team and bangalore hr team but there is no proper response, they are just prolonging the date. This is the worst experience i had in my career.

My employee id - 43387

+1 photos

Feb 11, 2019

Complaint marked as Resolved

my advocate has been spoken with them within 3 days case has been resolved.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. We shall take up this issue with our HR team to get this resolved. Meanwhile, please share your alternate contact number.

Regards,
Team Ecom Express

Feb 06, 2019

Updated by kavasseri My contact number is [protected]

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Address: 331025

I return a product on 24th jan 2019 but it didn't sent to another hub and not given any kind of return receipt. My awb no.[protected] when i complaint it to courier boy he started misbehaving with me. Please help to get my refund
The product was bought on "my shop prime" website. I bought two products from it because one was defective so i return defective piece and bought a new same product. When the delivery boy brought the new one then he picked up defective product. But did not give any return receipt.

Mar 18, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly share your alternate contact number for assistance.

Regards,
Team Ecom Express

Feb 06, 2019

Updated by AashirwadJoshi Alternative contact [protected]

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Address: Indore, Madhya Pradesh, 452005

I ordered, from an advertisment on instagram, a combo offer of 3 watches of fastrack brand in 1399 price. I was in a belief that the product is original but when i received my order i found it all fake and defective product. All the three watches were getting opened from back cover, clearly appearing to be fake. There is also no bill found inside the box.. Please help me to recover my money and to return it.

Mar 11, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

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Address: 192401

Website: Ecomexpress.in

I ordered a product from paytm mall awb number[protected]. Its expected delivery was approximately 28 jan 2019, but today as on 04 feb 2019, i called ecom customer care executive, he told me that your order has been cancelled by paytm mall, i then called paytm mall executive, and she told me that the order has not been cancelled on their behalf and is still in transit. Just now i again tracked my order, and it shows me rto locked as on 04 feb 2019 17:13 hrs. Please look into the matter and i only want my parcel delivered, nothing else. Much regards

Mar 20, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We sincerely apologize for the inconvenience caused to you. As per our records your shipment[protected] we have received request from shopping portal to send the shipment back to them as there was a delay in delivering the shipment . So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Kolkata, West Bengal, 700084

I placed the order on the shein app for 1/24/19 . On 1/30/19 the product was out for delivery . I did not recieve any call or the product and they show it was delivered but I did not recieve the product . The courier service boy is a cheat . Lodged a phone complaint on ECOM WEBSITE . Now lodging a written complaint . Please look into the matter . Please help me out . Awb no. :[protected]

+1 photos

Mar 8, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, please share your alternate contact number to assist you.

Regards,
Team Ecom Express

View replies

N

Navin Nj Jaiswal

from Raipur, Chhattisgarh

Feb 6, 2019

Size uncomfortable I m so very said

Reply

Navin Nj Jaiswal's reply, Jan 31, 2019

Size issue.and quality bad.

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Address: Darjeeling, West Bengal, 734003

Track no[protected] is my customer name sukhera majumdar, disha medical hall, near prince pg. Darjeeling 734003,. Phn no [protected], shipment was to be given on 1st feb as customer told them she was unavailable for 2 days, as per phone call no one came on 2nd n 3rd feb...

Till now no phone call parcel not delivered...

No response in official phn no given in msg

+1 photos

Mar 12, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs.

Regards,
Team Ecom Express

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Address: 560102

Website: Cancel my order

I am know not in the city prise 799
I am already buying flipkart so i don't want to this productam bisnu muduli from bangalore and i have placed an order on askmebazaar with you having courier partner i want to cancel my product with tracking id[protected] of value rs 799 because i am not present in my city and i have already told to askmebazaar to cancel my order but they were told me the product is dispatched now so plz cancel my order with order id pat01026444
Awb[protected]

Mar 18, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

Regards,
Ecom Express Team

View replies

G

Ganesh Nishad

from Jodhpur, Rajasthan

Feb 4, 2019

Sir
My order number AWB[protected] Is may be intentionally delayed I have checked yesterday it is at delivery center and it is still there why is it so.Is it way to care customers. I contacted despatcher he said it should be reached. Please help and Chech it's urgent it contains medicine.
Thank for cooperating
Sudha
Bikaner

Reply

Ecom Express Customer Care's response, Feb 4, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered on 31st Jan. Request you to kindly confirm to assist you further.

Regards,
Team Ecom Express

R

Rupes nial

from Bhubaneshwar, Odisha

Feb 4, 2019

Please call📞 number. [protected]

Reply

Rupes nial's reply, Jan 28, 2019

Not my size please help

Ecom Express Customer Care's response, Feb 5, 2019

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the new reverse pick up request.

Regards,
Team Ecom Express

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Address: Murshidabad, West Bengal, 742301

Why my field activity failed?
B number:

[protected]

Current status:

Field activity failed

Order number:

App-[protected]
Information request:

29-jan-2019 19:15

03 feb, 2019
17:21 hrs field activity failed
11:42 hrs out for delivery
09:57 hrs
09:57 hrs package in-scan at dc
02 feb, 2019br...

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