Ecom Express Complaints & Reviews

I never seen such a worst delivery services like ecom express.. The delivery boys calling away from 10 km miters to pick courier and they dont have manner.. How to speak to a customer... I[censored]r comapny are not able do delivery a door delivery then why should take contract from e commeres web site...
Adrees of franchise..
Rayachoty,
Kadapa,
Andhra pradrsh.
516269.

I have purchased smart wearable ring from your smart wearable advertisement on facebook and the courier company was ecom express. This item is not working at all though my phone is nfc compatible. Please return this item and refund my money in cash as i purchased item cash on delivery. My awb number is[protected] and ecom express reference number is 27200. Please return and refund my money at the earliest

Hii sir my name is ashween arman i ordered a smart wearble ring from ecom express, but the smart wearable ring is not supporting in my phone, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me. Sir please half me

Hi,

I have raised return order request on jan 11th 2019 but ecom express team is not picking my product untill today.
I made serveral calls and also escalated still there is no resolution.

Awb number is[protected], product is raised on name of indhu.
Pickup boy is not calling and there is no progress on this return order.
Need quick action on this

Return sleep nhi mila h mujhe.
3 janaury ko ecom express center m order kiya tha usko return kr diya. Hun.
3 janaury ko. Or avi tak mere account m paise nahi daal diye hn. Amazon company wale. Amazon costomer m call kiya tha to bolte hn. Sleep dikhao photo khinch k emai kro bolte hn... Dobara sleep nikal do bola to nhi niklega bole. Ecom office wale palidih m. To mujhe sleep chahiye. Mere account m avi tak paise nhi aaya h.

Hi.. I ordered smart wearable ring through ecom EXPRESS but it is not supporting my phone. please arrange to pick up the same as they have not shared any contact details. I want to return it & how will I get my refund as it was COD Payment. please arrange to pick up from my address. Kindly do the needful as soon as possible without any hassles for me. it's a request Thanks

Order no #1414 AWB no[protected] order date 9/1/19 I bought vizioov20 mobile 4 GB ram 6 inch notch display mobile handset through online credit card pay RS 3999 but the ecomexpress is delivered the product is totally changed its blutel BT 1000 product it's bad chineese 3.5 inch display 2g mobile please solve the issue and change this product or refund

Sir im dilip kumar bhagat and i request you to please return the shipment by amazon, i have ordered the shipment yesterday but due to some reasons i will not be available at the delivery adress where the product is going to be delivered by you... I'm urgently out of city for 2 weeks... I can't take my shipment
Tracking order id[protected]
I requested amazon but they said that they already dispatched it... So plzz make sure that it will return as soon as possible
Thanks

My Awd number #[protected]
My name -Krushnadas.m
My eye glass item not delivered for me
But Lenskart Ecom express courier service status says Delivered.pls
My actual Address-KRISHNADAS.M
FISHERIES QUARTERS, NEAR MALAMPUZHA POLICE STATION, MANTHAKKAD, MALAMPUZHA PALAKKAD PIN-678651
MOB-[protected] please forward This address Ecom Express Courier Service further queries pls contact my number.Thank you

Order number - [protected]
Awb no[protected] dated 6th january 2019. Ordered this and waiting for delivery, status changed to undelivered on 10th jan without any call or arrival for delivery and still now its showing as undelivered but the packet not yet reached to me. Nearly 20 days now, and still no idea where is the packet and how the condition of the things inside the parcel. Very poor service and no contact number of the courier company showing / picking.

There exist a delivery to my location, but the delivery boy call me and said there is no delivery exist so he delivered my product to some other location, and he informed the address he delivered but due to signal problem i have not get the address and delivery boy cut the call without mentioned, and i tried to call to that number but it says check the number. And the delivery boy not delivered my product and he updated status as delivered, and ecom express not provided the deliver boy contact number, how could i get my product. Such a fraud.
My awb number is[protected] and the delivery boy name is narige ramesh.
Please solve my issue, delivery boy he himself kept status as delivered.

I have ordered some items from one site and it was sent through ECom Express. It reached its delivery centre on 18th, January 2019. But the item was kept in the Delivery Centre for 5 days and not delivered. On the evening of 22nd January, 2019 I got a call from ECom, Aizawl saying that the product was with them for a long time and they ask me to collect at their centre. He further said that since it was with them for a long time, he wanted to update in the website as "delivered".
I was shocked. I told them that they are suppose to deliver to my house as i paid for the shipping bill. To this, he got angry and said the delivery guy for our area recently quit, and that i should go and collect from their centre otherwise he would sent it back.
I log into ECom Tracking site instantly and they have mark as "Shipment undelivered- Shipment attempted- Customer unavailable"
I am very shocked and unhappy with their service and their rude staff.

I had made an order from bangood
Order number: aljcd[protected]yq
From alljoy tracking it shows the product has been released by customs since 18 jan and "ready for last mile delivery."
But your tracking from india side still shows
"pickup rescheduled for next day"
For last 4 days, when will you deliver it
The awb number on your site is[protected]

Hi,

This is regarding booking number 443315 & tracking number[protected],
This order was showing delivered on 17.01 however i had not received the same, because of which i had huge fight with the seller, now again on 22.01 one person from you courier company came for return pick for same pant which was not delivered, this is really very unprofessional,..

I am yet to get delivery update of my order, (Now i have cancelled the order and that seller has returned my money) but still the deal was closed on very bitter note.

This all end up us both treating each other cheaters,,,

Regards. Shraddha

I ordered a shampoo from flipkart on 18 jan and on 21 i got a message that the product is delivered successfully to the self. When i check the flipkart site and ecom express site both shows delivered but not received the product yet. As i wasn't available when product was out for delivery, i think they gave it to someone. How can i get the product back now? Its on urgent basis. Plz help

Tracking id[protected]

ORDER NUMBER - DSH[protected]AWB No[protected] dated 2nd January 2019. Ordered this and waiting for delivery, status changed to undelivered on 20th Jan Sunday without any call or arrival for delivery and still now its showing as UnDelivered but the packet not yet reached to me. Nearly 20 days now, and still no idea where is the packet and how the condition of the things inside the parcel. Very poor service and no contact number of the courier company showing / picking.

I ordered a lehenga choli from zfashionshop which was being delivered by ecom express but the dress material is so cheap and the color is varying entirely from the picture displayed...i have tried to contact them many times through mail id...their wats app number ...Their facebook messenger...that company is not listening to me or to my complaint...I don't know how u can supply the products of such fraud company who befool customers like me... Attaching photo of complaint for your reference

Hello
I had ordered a product from Shein.com and it was supposed to be delivered on 16th January. I was unavailable just that day. I have been raising a complaint since 17th January EVERYDAY until today 21st January. And they keep telling me that they will deliver my package 'tomorrow' which has apparently never come. I will be out of town from 23rd January and then I won't be able to receive it at all.

This is the worst 'complaint' service I have witnessed so far. The customer care personnel is not even connecting me to any senior executive. They have been absolutely useless.
Kindly see to my issue and process my delivery asap.

Saniya Baranwal
AWB NO.[protected]
Ph. No. [protected]

He came to my place n asked for exact change of 1620.00. But being a weekend we were not able to arrange for exact change so asked him to wait for few minutes. By the time he started shouting at me n went away. Very rude n irate behavior. Such man not fit to be in customer service or delivery field. Pls chuck him out of this job. Otherwise we will never buy anything using ecom express. His mobile [protected]. He just spoiled our weekend mood. Very angry abt his behavior.

Hi consumer complaints team,

I have order a garment product on wills lifestyle and they shipped it through ecomexpress which is delivery company, below are the details of order and tracking number.

Your shipment #[protected] for order #[protected].
Ecomexpress. Intracking: [protected]

Since i got the message from wills lifestyle that product is shipped to delivery i was tracking it through provided number.

Ecomexpress were constantly updating the tracking status saying delivery failed due to customer unavailability which is not true and i'm ready for any investigation which has happened on the days 16-jan-2019, 17-jan-2019, 18-jan-2019, in fact i called them why the status is being wrongly updated and they use to say we will let the concern department and make sure it will be delivered in 24hrs.

Finally, on 19-jan-2018 at 17:51 they have updated status saying product is delivered to customer and by seeing this i was shocked, in fact got depressed.

I never received any product from and they never contact ever since it got shipped from wills lifestyle i'm ready for any investigation.

Please take action and i wish this company shouldn't function give mental disappointment to people by saying we have contacted but not responded to consumers and claiming that they have delivered the products though they didn't.

Thanks