Ecom Express Complaints & Reviews

I don't want the product that i ordered because it is taking more time for delivery than i expected. Please cancel delivery of my product with tracking number[protected]. I no longer need the product and it cannot be cancelled from the online shopping website. But i came to know that ecom express is going to deliver the product therefore i ask you to cancel its delivery. Please let me know, once it is cancelled.

I order something from myntra 4 days ago still not even the pickup for my product has been done. Something similar happened when i ordered through jabong. Please resolve my issue fast. This is way to much whenever i order something and if ecom is the one to ship, i would immediately cancel the order because of the delay you guys do on. Such a shame. Please improve your service.

My awb no is:[protected] by name o[censored]rmila pawar. My parcel supposed to be delivered by today but nothing happened like this... Delivery boy call me today for parcel delivery but after few minutes my delivery not arrived due to wrong address. I received a msg from courier service where i can direct contact to delivery boy.. I tried calling him so many times to give my direction but call didn't connect with delivery boy... Worst courier service..

I bought a multicolored art silk saree on snapdeal somehow, i didn't like it and return it on 23 december, e com express boy collect my full order i. E — 2 silk saree then also i received a email claiming that my order that i returned is incomplete and that's why they aren't going to return my money,, today i received a call from snapdeal and he says that i received 2 silk sarees however i returned only one... Well thats not true i returned the product same as i received i. E — 2 silk sarees i think they have misunderstood it or what,, but i want my refund as soon as possible.

My awb number is[protected] and another one awb[protected] is not delivered but the i have received the message which is showing that the product is delivered to self anuradha sarma... It's too important book which i have ordered and it was pre-paid... If i have not received than where my product is? What the executive has done? Why are they so careless?
Kindly look into the matter and contact your executive regarding this matter.

Dear team,

This is to inform you that i ordered sony 32000 mah power bank with i7 bluetooth but received the wrong product two days back, so kindly get the returned and refund my amount..

My way bill no is[protected] and i received the item on 27th dec 2018

I shall be very thank ful to you.

Thanks & regards
Nitin mahajan
Mob no -[protected]/[protected]

My order from nykaa has not reached me yet. The awb number is[protected]. I have already paid for it. I need my delivery. It has been more than a week.
This is unacceptable. I need my package as soon as possible.
Even the customer care number is not responding to my calls. This is highly unprofessional. You shouldn't be doing this to people. I needed that package sooner

Please instruct delivery person to hand over product as he didn't attempt to deliver the product even today either making mobile call or visiting shipping address.
Second most pertinent issue of putting wrong remarks of delivery as "Customer refused to pay COD amount" whereas my order is of PREPAID nature.
Refer PAYTM order I'd [protected] dated 15 Dec 2018 and shipped by ECOM AWB No.[protected] dated 17 Dec 2018

Dear sir,
Sorry to inform u that i have a serious problem which is to b shared.

Sir a parcel from amazon have to deliver yesterday but courier boy of khariar ecom named himanshu mob no. [protected] didnot call me. From my side i have called him at 7 o clock.. He have miss behaved me and said offensive word after that he have blocked me.. He also said further parcel in my name he will not give.. So i have said it to amazon to not to send my order in ecom.

The courier (Awb no.[protected] was picked up from panipat, haryana and to be sent to oneassist, delhi office. The delivery was assured on 26th dec, 2018.

It has already been 28th dec, 2018 and package has been sent to kadapa hub (Andhra pradesh).

May i know why it has been sent to andhra pradesh when delivery is of delhi?

I am in contact of ecom customer service, but their replies are not even satisfactory.

Please give me explanation of the same and deliver my parcel at the earliest as it is very urgent.

Product Undelivered, when checked in site shows multiple delivery attempts but I haven't received any call or delivery attempt till now.

Airway no - 941

It is not working well. It is dead on arrival time. It is not changable. And also it is not along with charging cable. It is in very bad condition when i get product from a ship man or a delivery boy. Product is damaged. And also a screen is crash. Product is in bad condition for use. Please return it as soon as possible so that my problems are sloved.

Dear sir/madam,
Their answer is more painful for me. I did not noted the sellers address then how can i made complaint in sellers portal. If you known that sellers details please provide me or otherwise i am going to take legal action against you only, because i did not give the amount of money to that selling portal person's but i pay the money for that rado watch to your executive only, so you are the full responsibility for reverse pickup the product and repaying the amount to me. Once again i give my order details below for your reference and make necessary action against this issue.
Invoice date:[protected]
Invoice no: e49864
Product : rado centrix full black 667 men
Delivery date :[protected]

Dear courier service provider,
I am booking some health medicine from netmeds on line pharmacy 0n dated 30 nov 2018 awb[protected]. My item was not delivered by courier boy he said come at far location and take your parcell because i have a lot of parcell if you want to take come fast i'm not waiting you, then i get a msg that customer not available so undelivered. Again i have processing on 17 december same medicine item awb[protected], now msg has been shown that customer refused the parcel without calling me neither he call me nor comes at my mentioned address.

Please taking this issues as seriously, someone waiting for necessary helth medicine.

Regars

Ramesh yadav s/o shyam lal yadav

My purchase from nykaa has been dispatched from kolkata on 18th december 2018 and it is shown to be in kaliabor since 22nd december 2018. Today is 26th and there is no update about the product. The status still shows that the product is in kaliabor since 22nd decembr 2018. Ecom express has always been a dissapointment in my town itanagar. Please help.

Sir/mam,
My name is girdhar. Last week i ordered 2 stickers from paytm and pay money online. My order id is [protected]. Paytm said that they deliver the product with in four days. On 25th of December i received a message of delivery but i did not get any product. The name of the delivery man is sagar singh. I am from punhana(122508)
I tried many time to call customer care but the call dis not connect because of busy network. I want that my product delivered to me before new year if not i will report a FIR to police for this incident.

The branch open in imphal is the worst for delivering parcel for flipkart order. They have unpacked and teared the parcel. This act is highly uncivilised and i have lost the trust in ordering from the online website if they are delivering it. I hope there is some higher people workin in this firm to look into this matter. And take serious action towards it.

I made a return request on 20/12/2018 on myntra and i gave my office address to product get picked up. The order num is[protected] and awb number is[protected]. I got the msg from ecom express on 22/12 stating that the product has not been picked up after frst attempt on 21/12. However, i did not get any msg regarding this. Since then i have made calls two times but still they say to wait for the day and the agents are least interested to help the customer. When i tracked it by shipment num i saw that everyday a assignee gets assigned for this task and at the end the status gets updated as "reverse pickup not complete". Please explain me what is taking so long to pick up the product.in case my return request gets delayed because of ecom i'm gonna take a serious action coz the product is real costly.

I request you to help me in this matter as it is already 5 days late request.

Regards,
Mamta tiwari

Dear sir,
Request for refund:
I am ordering rado centrix full black 667 men watch. My order no. E49846, order date:[protected]. It will delivered to me on[protected] and i pay rs.10990 cash on delivery. I am shocked to see the product because it will not work. I am really disappointing about your product because you are cheated me. So please recollect your product and refund my money immediately or otherwise i want to go consumer court and take action against you. I hope you will not put me in such a situation. So please take necessary action against this issue as soon as possible. And refund my money.

I used to order products online from flipkart and amazon. Most of the time exom is doing the delivery in my area. Ecom is refusing to deliver the product in my home each and everytime. I don't know why. Whenever an ordered product arrives they are asking me to come and pickup the product from the courier service. My neighbours are also facing the same issue. If we are not able to pickup the product from their office in one day. Then they will cancel the product and return it. What is the use of paying home delivery charge if you can't deliver it. Worst experience ever from ecom express.