Ecom Express Complaints & Reviews

Dear sir,
Sorry to inform u that i have a serious problem which is to b shared.

Sir a parcel from amazon have to deliver yesterday but courier boy of khariar ecom named himanshu mob no. [protected] didnot call me. From my side i have called him at 7 o clock.. He have miss behaved me and said offensive word after that he have blocked me.. He also said further parcel in my name he will not give.. So i have said it to amazon to not to send my order in ecom.

The courier (Awb no.[protected] was picked up from panipat, haryana and to be sent to oneassist, delhi office. The delivery was assured on 26th dec, 2018.

It has already been 28th dec, 2018 and package has been sent to kadapa hub (Andhra pradesh).

May i know why it has been sent to andhra pradesh when delivery is of delhi?

I am in contact of ecom customer service, but their replies are not even satisfactory.

Please give me explanation of the same and deliver my parcel at the earliest as it is very urgent.

Product Undelivered, when checked in site shows multiple delivery attempts but I haven't received any call or delivery attempt till now.

Airway no - 941

It is not working well. It is dead on arrival time. It is not changable. And also it is not along with charging cable. It is in very bad condition when i get product from a ship man or a delivery boy. Product is damaged. And also a screen is crash. Product is in bad condition for use. Please return it as soon as possible so that my problems are sloved.

Dear sir/madam,
Their answer is more painful for me. I did not noted the sellers address then how can i made complaint in sellers portal. If you known that sellers details please provide me or otherwise i am going to take legal action against you only, because i did not give the amount of money to that selling portal person's but i pay the money for that rado watch to your executive only, so you are the full responsibility for reverse pickup the product and repaying the amount to me. Once again i give my order details below for your reference and make necessary action against this issue.
Invoice date:[protected]
Invoice no: e49864
Product : rado centrix full black 667 men
Delivery date :[protected]

Dear courier service provider,
I am booking some health medicine from netmeds on line pharmacy 0n dated 30 nov 2018 awb[protected]. My item was not delivered by courier boy he said come at far location and take your parcell because i have a lot of parcell if you want to take come fast i'm not waiting you, then i get a msg that customer not available so undelivered. Again i have processing on 17 december same medicine item awb[protected], now msg has been shown that customer refused the parcel without calling me neither he call me nor comes at my mentioned address.

Please taking this issues as seriously, someone waiting for necessary helth medicine.

Regars

Ramesh yadav s/o shyam lal yadav

My purchase from nykaa has been dispatched from kolkata on 18th december 2018 and it is shown to be in kaliabor since 22nd december 2018. Today is 26th and there is no update about the product. The status still shows that the product is in kaliabor since 22nd decembr 2018. Ecom express has always been a dissapointment in my town itanagar. Please help.

Sir/mam,
My name is girdhar. Last week i ordered 2 stickers from paytm and pay money online. My order id is [protected]. Paytm said that they deliver the product with in four days. On 25th of December i received a message of delivery but i did not get any product. The name of the delivery man is sagar singh. I am from punhana(122508)
I tried many time to call customer care but the call dis not connect because of busy network. I want that my product delivered to me before new year if not i will report a FIR to police for this incident.

The branch open in imphal is the worst for delivering parcel for flipkart order. They have unpacked and teared the parcel. This act is highly uncivilised and i have lost the trust in ordering from the online website if they are delivering it. I hope there is some higher people workin in this firm to look into this matter. And take serious action towards it.

I made a return request on 20/12/2018 on myntra and i gave my office address to product get picked up. The order num is[protected] and awb number is[protected]. I got the msg from ecom express on 22/12 stating that the product has not been picked up after frst attempt on 21/12. However, i did not get any msg regarding this. Since then i have made calls two times but still they say to wait for the day and the agents are least interested to help the customer. When i tracked it by shipment num i saw that everyday a assignee gets assigned for this task and at the end the status gets updated as "reverse pickup not complete". Please explain me what is taking so long to pick up the product.in case my return request gets delayed because of ecom i'm gonna take a serious action coz the product is real costly.

I request you to help me in this matter as it is already 5 days late request.

Regards,
Mamta tiwari

Dear sir,
Request for refund:
I am ordering rado centrix full black 667 men watch. My order no. E49846, order date:[protected]. It will delivered to me on[protected] and i pay rs.10990 cash on delivery. I am shocked to see the product because it will not work. I am really disappointing about your product because you are cheated me. So please recollect your product and refund my money immediately or otherwise i want to go consumer court and take action against you. I hope you will not put me in such a situation. So please take necessary action against this issue as soon as possible. And refund my money.

I used to order products online from flipkart and amazon. Most of the time exom is doing the delivery in my area. Ecom is refusing to deliver the product in my home each and everytime. I don't know why. Whenever an ordered product arrives they are asking me to come and pickup the product from the courier service. My neighbours are also facing the same issue. If we are not able to pickup the product from their office in one day. Then they will cancel the product and return it. What is the use of paying home delivery charge if you can't deliver it. Worst experience ever from ecom express.

Ordered item from aliexpress and the seller provided tracking shows delivered at chennai. But i did not received the item. Call up ecomm customer care and the are not accepting the alljoy tracking number and insisting on their tracking number which i dont have. They do not seem to be professional delivery service.
Tracking number is

https://www.trackingmore.com/alljoy-tracking/cn.html?number=ALJCC[protected]YQ, it

I had ordered a product from shop-mercedes-benz.co.in on 16 December 2018 and I was expecting it to be delivered within 7-10 days. Consequently I received an email from the shopping site on 19 December 2018 that my product has been shipped with AWB no:[protected]. But since then the tracking page on Ecom Express's website is just displaying the message, "Pickup rescheduled for next day".

What is wrong with the delivery?

Please look into the matter and help me get my product at the earliest.

I complaint yesterday too. But when i tracked my order it is as same as yesterday!!! My tracking number is[protected]. Please, kindly please take action ecom team i want my order to be delivered soon now. Cz am not available at provided address after wednesday. Please take action. Its more than 20 days i placed order!!! I dont want to cancle this bcz i cant order it again. Team i will be gratefull i[censored] take immediate action and deliver my percel to me by wednesday. Thank you

I'm pradeepta and the product's awd number is[protected]. It's prepaid product. I had received a mail referring it's delivery on 24th december before 7pm but i haven't received the item till now. But received a mail stating the products are delivered which is incorrect. Kindly resolve the matter and deliver the products today and correct ecomexpress helpline numbers displayed on the various websites. None of them are working.

As they updated wrong status without contacting the person and intentionally updated that consignment requested for future delivery
As the delivery executive didnt contact me and at least sent a message as a reminder and blindly updated with out any responsibility
When i called the customer service they doesn't have the delivery executive number, how poor the service and communication it is.

I have ordered christmas tree through amazon and was to be deliverd to me on saturday that is 22dec.
I kept on following up with your customer service all false promises were made. Its a worst service. They dont know how to talk to customer and one of the agent promised to transfer the call to senior manager and kept me on hold and after some time he disconnected. Since 3 three days same answer i am getting its in tarnist.
Guys can you understand the urge of the order its christmas tree.
I suggest each and every one not use this courier service.
Worst customer service.
My order number:[protected]

My tracking number is[protected] and i palced this order 20 days ago and i didnt received my order yet. I want my order to shipped with in 2 days cz am not available at provided address after wednesday. I kindly request to make urgent shipment of my order. I will be thankful to ecom service if they take immidiate action to my problem. Kindly take action please its been 20 days!!!.

I had ordered from myntra. I got some orders but some are still left. I had ordered all in same day, then why am i not getting everything at once. I have checked the details regarding the tracking of all orders and all were shipped together. I will be leaving early tomorrow so please check in cuttack branch about my orders and tell them to deliver asap.