Ecom Express Complaints & Reviews

Address: New Delhi, Delhi, 122002

I have worked for 9 months in ecom express india private limited i. E from february 2018 to november 30th 2018. On the last date hr has told that i will get my final settlement in 45 days, but its been 66 days, i didn't received single penny till date. I have been continuously following up with head-office hr team and bangalore hr team but there is no proper response, they are just prolonging the date. This is the worst experience i had in my career.

My employee id - 43387

Feb 11, 2019

Complaint marked as Resolved

my advocate has been spoken with them within 3 days case has been resolved.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. We shall take up this issue with our HR team to get this resolved. Meanwhile, please share your alternate contact number.

Regards,
Team Ecom Express

Feb 06, 2019

Updated by kavasseri My contact number is [protected]

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Address: 331025

I return a product on 24th jan 2019 but it didn't sent to another hub and not given any kind of return receipt. My awb no.[protected] when i complaint it to courier boy he started misbehaving with me. Please help to get my refund
The product was bought on "my shop prime" website. I bought two products from it because one was defective so i return defective piece and bought a new same product. When the delivery boy brought the new one then he picked up defective product. But did not give any return receipt.

Mar 18, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly share your alternate contact number for assistance.

Regards,
Team Ecom Express

Feb 06, 2019

Updated by AashirwadJoshi Alternative contact [protected]

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Address: Indore, Madhya Pradesh, 452005

I ordered, from an advertisment on instagram, a combo offer of 3 watches of fastrack brand in 1399 price. I was in a belief that the product is original but when i received my order i found it all fake and defective product. All the three watches were getting opened from back cover, clearly appearing to be fake. There is also no bill found inside the box.. Please help me to recover my money and to return it.

Mar 11, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

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Address: 192401

Website: Ecomexpress.in

I ordered a product from paytm mall awb number[protected]. Its expected delivery was approximately 28 jan 2019, but today as on 04 feb 2019, i called ecom customer care executive, he told me that your order has been cancelled by paytm mall, i then called paytm mall executive, and she told me that the order has not been cancelled on their behalf and is still in transit. Just now i again tracked my order, and it shows me rto locked as on 04 feb 2019 17:13 hrs. Please look into the matter and i only want my parcel delivered, nothing else. Much regards

Mar 20, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We sincerely apologize for the inconvenience caused to you. As per our records your shipment[protected] we have received request from shopping portal to send the shipment back to them as there was a delay in delivering the shipment . So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Kolkata, West Bengal, 700084

I placed the order on the shein app for 1/24/19 . On 1/30/19 the product was out for delivery . I did not recieve any call or the product and they show it was delivered but I did not recieve the product . The courier service boy is a cheat . Lodged a phone complaint on ECOM WEBSITE . Now lodging a written complaint . Please look into the matter . Please help me out . Awb no. :[protected]

Mar 8, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, please share your alternate contact number to assist you.

Regards,
Team Ecom Express

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N

Navin Nj Jaiswal

from Raipur, Chhattisgarh

Feb 6, 2019

Size uncomfortable I m so very said

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Navin Nj Jaiswal's reply, Jan 31, 2019

Size issue.and quality bad.

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Address: Darjeeling, West Bengal, 734003

Track no[protected] is my customer name sukhera majumdar, disha medical hall, near prince pg. Darjeeling 734003,. Phn no [protected], shipment was to be given on 1st feb as customer told them she was unavailable for 2 days, as per phone call no one came on 2nd n 3rd feb...

Till now no phone call parcel not delivered...

No response in official phn no given in msg

Mar 12, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs.

Regards,
Team Ecom Express

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Address: 560102

Website: Cancel my order

I am know not in the city prise 799
I am already buying flipkart so i don't want to this productam bisnu muduli from bangalore and i have placed an order on askmebazaar with you having courier partner i want to cancel my product with tracking id[protected] of value rs 799 because i am not present in my city and i have already told to askmebazaar to cancel my order but they were told me the product is dispatched now so plz cancel my order with order id pat01026444
Awb[protected]

Mar 18, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

Regards,
Ecom Express Team

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G

Ganesh Nishad

from Jodhpur, Rajasthan

Feb 4, 2019

Sir
My order number AWB[protected] Is may be intentionally delayed I have checked yesterday it is at delivery center and it is still there why is it so.Is it way to care customers. I contacted despatcher he said it should be reached. Please help and Chech it's urgent it contains medicine.
Thank for cooperating
Sudha
Bikaner

Reply

Ecom Express Customer Care's response, Feb 4, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered on 31st Jan. Request you to kindly confirm to assist you further.

Regards,
Team Ecom Express

R

Rupes nial

from Bhubaneshwar, Odisha

Feb 4, 2019

Please call📞 number. [protected]

Reply

Rupes nial's reply, Jan 28, 2019

Not my size please help

Ecom Express Customer Care's response, Feb 5, 2019

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the new reverse pick up request.

Regards,
Team Ecom Express

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Address: Murshidabad, West Bengal, 742301

Why my field activity failed?
B number:

[protected]

Current status:

Field activity failed

Order number:

App-[protected]
Information request:

29-jan-2019 19:15

03 feb, 2019
17:21 hrs field activity failed
11:42 hrs out for delivery
09:57 hrs
09:57 hrs package in-scan at dc
02 feb, 2019br...

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Address: Shimoga, Karnataka, 577202

Yesterday my son picked up a courier.. Collectable amount was 1199rs... But when my son came to pick up the product he asked my son how much does he have when my son said 1500 the courier guy took the entire money without giving the change he ran away... Is this what u r teaching ur courier boys to steal money from people... I want my money back... Or i am going to register a complaint.. I ll be waiting for ur response and answer. Awb number[protected] place shimoga. I called ur customer care n complained but no response from them at all

Mar 8, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly provide your alternate contact number to assist you.

Regards,
Team Ecom Express

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R

Rajendrakumarpradhan

from Aurangabad, Maharashtra

Feb 4, 2019

Dear Sir/Madam
I Mr Rajendra Kumar Pradhan of BVT Coy, D&M Training Battalion, MIRC, Ahmednagar, Maharashtra is intimate to u that please return this order whis is already mentioned in complain subject. Due to not satisfy and which i saw in on line and it was different from what i ordered. So please co operate with me for return the same.

Reply

Ecom Express Customer Care's response, Feb 5, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team Ecom Express

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We have odered two qty of combo offer of shoes. But we have received only one qty but received message as its delevered for two qty... How does the delivery message can be sent without any clarity... This should not happen while delevering things to customers... Customers should be satisify with the delivery... Please look into this issue and resolve it kindley and help us to get back our one more order

Mar 9, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

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D

Don billa

from Siddipet, Telangana

Feb 4, 2019

The product which u have delivered is not a good product.it is a fake product what I have seen in display is not delivered to me. And it is totally east to money.

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Ecom Express Customer Care's response, Feb 4, 2019

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

R

Ravi754934

from Patna, Bihar

Feb 4, 2019

I have bought a t shirt through paytm mall .but I didn't get the product and it show that product had delivered but I have received my product.
My awb no is[protected].

Reply

Ecom Express Customer Care's response, Feb 4, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly share your alternate contact number to assist you.

Regards,
Team Ecom Express

N

Navin Nj Jaiswal

from Raipur, Chhattisgarh

Feb 4, 2019

Size problem fake size

Reply

Ecom Express Customer Care's response, Feb 4, 2019

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

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Address: 395002

I have purchsed the product of watch combo for men it seem the brand of fasttrack but after deliver the product ther was no any kind of that brand product i have recieved the watch which was not working all or not working i have paid 1400 for that
I need my money back
Name : sumit sahu
Waybill number :99085517
Order no :gt30jan220
Trader:ganpat trading

Mar 8, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

Feb 13, 2019

Updated by sammysamboy Waybill number :99085517

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V

Vik361

from Hyderabad, Telangana

Feb 4, 2019

My product no[protected] is arrived at nearest centre but no one has come to deliver the item..And without calling me they have updated the status like delayed delivery on request of customer..

Plz inquire...And send the courier...?...

Reply

Ecom Express Customer Care's response, Feb 4, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered on 2nd Feb. Request you to kindly confirm to assist you further.

Regards,
Team Ecom Express

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Address: 500059

This is to inform you that the quality of the product is very poor. So i want to return the product and refund the amount of it. So do the needful of it. Please collect from the order from the below address and refund the amount. And let me know if you need any details.
Order id :xy[protected]

Address: h. No 16-2-751/109/b/1, sbh colony, gaddiannaram, saidabad,

Near shiva ganga theatre. Hyderabad, telangana.

Contact no:[protected]

Mar 6, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

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Sir,
My order from myntra (Order number and other details are attached in screenshot) is kept on showing "rescheduled for next day". Please let me know when it will be delivered. The item has been shipped on 29th january after that there is no proper update. Every day it is showing the same thing. It is quite urgent. Your prompt response will be helpful thank you.

Ecom Express customer support has been notified about the posted complaint.

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Address: Mandya, Karnataka, 571428

I didn't receive any parcel from ecomexpress awb number is[protected], but in ecomexpress tracking site it is showing delivered on 29/1/2019, the delivery boy called me for one second and one more call for 10 second i saw in call history i couldn't pick up the phone next day it shows delivered, i called for customers care they said we have delivered your order kindly accept it for further support. Why should i accept which i have not received any order the delivery boy have cheated me and his company. The order is from banggood kindly look in to this matter thank you.

Feb 4, 2019

Complaint marked as Resolved

Thank you for delivering my parcel, today the delivery boy called me and apologize I accept his apology. Company must provide OTP system at the time of delivery so by showing that OTP we can receive parcel and response is quick thank you consumer complaint.in

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly provide your alternate contact number to assist you.

Regards,
Team Ecom Express

Feb 04, 2019

Updated by Faraz8059 Contact number is [protected]

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Sha shan

from Hyderabad, Telangana

Feb 4, 2019

What kind of service is this when the product is shipped on 22/1/19 and till date it is not been picked and updated and its simply being rescheduled. I need a solution for this delay when the vendor is prompt in shipping AWB no[protected]

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Ecom Express Customer Care's response, Feb 5, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. As per our records, we have received the shipment details only, the actual shipment is not yet handed over. The shipment is coming from abroad and once the shipment reaches India than it will be handed over to us.

Regards,
Team Ecom Express

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Address: 458110

Website: [email protected]

Dear sir,
I want to inform you that your staff mr shubham porwal wrongly sent product to amazon in place of myntra on 12 january 2019 with return request no[protected] when i told him give me reciept he told me he sent product to amazon in place of myntra worth rs 2399 /_i continue followup from mr shubham porwal on contact no [protected] but not give any solution now myntra want a reciept for product mr shubham porwal not give me reciept and not return me product give me proper solution what can i do in this situation

Mar 7, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. Please provide the Amazon tracking numbers under which both the shipments are pick up.

Regards,
Team Ecom Express

Feb 06, 2019

Updated by Ranuchandna Dear sir,
I don't have any tracking no for Amazon I have only tracking no for myntra
No is[protected] and clearly instructed to your staff for send to myntra

Feb 13, 2019

Updated by Ranuchandna Dear sir,
Give me updates about my complain

Mar 02, 2019

Updated by Ranuchandna Dear sir
I want to know status of my complaint

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Address: 530044

Website: www.ecomexpress.in

Dear sir.
On jan 26, i bought a bolt black audio curve neckdand wireless bluetooth magnetic earphone from myntra. I made this purchase at noves florence village flat no-c803, gajuaga, gangavatam port road, vizag, visakhapatnam - 530044, order no[protected]-6243801, myntra awb pin[protected]. On 31 jan was delivery date. I did not received the item. It also showed me delivery. Ecom executive ph: [protected]
To resolve the problem. I look forward to your reply and a resolution to my problem. Please contact me at the above address or by phone no: [protected]

Sincerely,

Gourav saha

Mar 7, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

Regards,
Team Ecom Express

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Address: Surat, Gujarat, 394221

Hello ecomexpress i am a online seller
And my complaint is about to pickup
Ecomexpress pickup boy not take my pickup last 8 days everyday i go to the logistics address to give pickup please arrange the pickup i called pickup boy to take my pickup he says ok but he doesn't came to my given address i totally freasteted of their behavior like this please help do something
Awb no is[protected]

Mar 10, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. Please share your contact details with pick up address to assist you.

Regards,
Team Ecom Express

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A

anjanappa ramanna

from Bengaluru, Karnataka

Jan 31, 2019

Size we mentioned is xL but delivered is L size and also product is different than our order colours are also different also very poor quality shirts .we are very disappointed. we want to return these shirts and we want refund pls response and guide us.

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Ecom Express Customer Care's response, Feb 1, 2019

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

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Address: Tumkur, Karnataka, 572103

Our shipment no[protected] unfortunately reached at arasikre dc instead at tumkur it is not yet delevered. Shipment is with mr sooraj. He is not responding properly. He is simply draging the matter from 12/01/2019.
Please help me to get my prepaid order worth ₹ 2, 320.74. With your company.
Shipment from bang good (China) dated 30/12/2018. With ecom express.
Shipment number=[protected].
Shipment connected to davanagere on date 09/01/2019. Bag no sl 14126452
Shipment assigned to mr sooraj ([protected]) dt 12/01/2019.11.15 am
He shows delevered on same dt 12.36pm
How it is possible to delevere the shipment, i am 100 kms away from arasikre.

Mar 13, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, please share your contact number to assist you further.

Regards,
Team Ecom Express

View replies

D

Deepaksw

from Darbhanga, Bihar

Jan 31, 2019

I am Not getting my Order and On Ecom tracking Website Its show Only Connected to hub... I don't understand when my order is come. Expected delivery date is 20/01/2019 but My order doesn't still reach Patna. SO PLEASE Highlight my Order And Take a complain.

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Ecom Express Customer Care's response, Feb 1, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

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Address: Allahabad, Uttar Pradesh, 211006

This is for the second time which is happening with me as my product is not delivered yet and the due date was 28th of january. I didn't receive any call from courier guy and i'm just receiving the message since the last two days that your product is out for delivery but nobody is turning up. I called the customer care also but then too nothing happened. My awb number is[protected].
I think further we cannot rely on ecom express because they don't show up on time which makes it troublesome for the customers.

Mar 11, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered on 30th Jan. Request you to kindly confirm to assist you further.

Regards,
Team Ecom Express

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D

[email protected]

from Eluru, Andhra Pradesh

Feb 1, 2019

I ordered pack of two denim check shirts but you delivered T-shirt and short

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Ecom Express Customer Care's response, Feb 1, 2019

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal regarding the content of the shipment.

Regards,
Team Ecom Express

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Address: 713208

This is my tracking id[protected]
I got this tracking id on 25th jan 2019, the delivery date was 28-29th jan. i call to customer care 3-4tyms.they told me this shipmemt was shiped on 30th jan from guwahati.its take 5days to process your shipment.i m helpless its a medicine from netmeds.Com.plz register a complaint so that i will get the shipment as soon as possible.

Mar 5, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

File a complaint to Ecom Express

Ecom Express reviews & complaints page 263

I didnt receive my final settlement

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return item not updated

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fake and defective fastrack watches

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ecom express didn't deliver my order

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my shein product has not been delivered

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product update wrong

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cancel my order pack 99

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field activity failed

cheating

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ordered two products received one

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wrong watch and unworked condition

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product refund

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my order from myntra continuously showing rescheduled for next day

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I didn't receive parcel but in tracking it is showing delivered

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mr shubham porwal wrongly sent product to amazon in place of myntra

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product delivery is not available, but it shows the received

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pickup boy not camping to take pickup

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not delivered shipment 290976747

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I have not received my product yet

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bad courier team taking so much time

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