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1.8
Updated: Aug 20, 2025
Complaints 6467
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1268
Unresolved
5199
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Ecom Express reviews & complaints page 261

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S
slayer4789
Mar 1, 2019
Resolved
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Resolved

Our parcel from banggood shows delivered but it's still not delivered. The awb no. Is[protected]. Worst case i've encountered, i'm talking to guys at banggood. I'm waiting for their reply or else i'll file a complaint against both of them. I've seen their rating and other such, similar issues. Don't know why banggood is still using their services.

The items i ordered were crucial at the point. Hope i'd get my issue resolved asap.
Apr 2, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Mar 02, 2019
Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We have noted your compliant regarding the non delivery of your shipment. We shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express
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    P
    piyush@1
    from Ranchi, Jharkhand
    Mar 1, 2019
    Resolved
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    Resolved

    Address: Kaimur, Bihar, 821101

    Dear sir, my name is piyush kumar, i ordered a sweatshirt from myntra.com on 22nd feb 2019. And from last three days tracking result i can assume that it has reached my near ecom courier service but they haven’t delivered to me yet.
    This similar incident has happened before also on jan 12 2019, hope this time also u will help me out.
    Your response will be appreciated any inconvenience is regretted.

    Order no:[protected]-6725801
    Tracking number[protected]
    Pincode — bhabua, kaimur 821101
    Apr 7, 2019
    Complaint marked as Resolved 
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Mar 02, 2019
    Ecom Express Customer Care's response     Dear Sir,

    Greetings From Ecom Express.

    Thank you for writing to us. With reference to your query regarding the AWB number[protected], as per our records the said shipment has been delivered on 1st March at 12:57 pm at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance on the same.

    Regards,
    Team Ecom Express
    View replies
    H. No. 31 raha mohalla village jasola near harsh communication shop
    Reply
    Aryan Bhadana's reply, Feb 28, 2019
    My lengha choli product is very bad product so please return this i dont want this product
    Ecom Express Customer Care's response, Mar 6, 2019
    Verified Support
    Dear Aryan Bhadana,

    Greetings from ECOM Express

    We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

    Regards,
    ECOM Express Team
    Dear sir my product Sony power bank 32000 mah is demeged so please return my product..
    Reply
    Ecom Express Customer Care's response, Mar 14, 2019
    Verified Support
    Dear Sir,

    Greetings from ECOM Express

    Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

    Regards,
    ECOM Express Team
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      D
      depak2002
      from Bhabua, Bihar
      Feb 28, 2019
      Resolved
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      Resolved

      I had ordered to repair my smartphone and the phone company issued a reverse pickup from ecom express. The shipment was picked up on 25/02/19 but yet it has not reached the repair center. I am also unable to view the exact status i. E. Location of the shipment. It is only showing shipment scanned at hub. The company says that it takes 2-3 days to deliver the product. I have attached the screenshot of the delivery status.
      Mar 3, 2019
      Complaint marked as Resolved 
      Company sent a mail regarding delivery and delivered after a day.
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Mar 01, 2019
      Ecom Express Customer Care's response       Dear Sir,

      Greetings From Ecom Express

      Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number so that we can assist you on the same.

      Regards,
      Team Ecom Express
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        R
        Rajuneeli
        Feb 28, 2019
        Resolved
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        Resolved

        My awb no is [protected], iam ordered in paytm,
        It is showing as order is delivered, but i did not get delivered any item, please help on this issue.these kind of service could not expected from u.
        My order no in paytm is [protected]
        Please resolve my issue.
        The ordered delivered date showing is 27 th febraury 2019
        At morning i got the message your deliver is out for delivery
        In the evening i got msg order is delivered, but i did not get delivered.
        Apr 8, 2019
        Complaint marked as Resolved 
        Ecom Express customer support has been notified about the posted complaint.
        Feb 28, 2019
        Updated by Rajuneeli         If you can't help on this issue
        I directly given written request to national consumers forum.
        Verified Support
        Mar 02, 2019
        Ecom Express Customer Care's response         Dear Sir,

        Greetings From Ecom Express.

        Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We have noted your compliant regarding the non delivery of your shipment. We shall coordinate with our delivery center to get this investigated and resolve at the earliest.

        Regards,
        Team Ecom Express
        Mar 03, 2019
        Updated by Rajuneeli         Can you give the gajwel, telangana ecom express contact number, i think my product is there.
        View replies
        I need gajwel EcomExpress phone number, I purchased one item in Mi store, I think my shipment was at gajwel, they are not connected to me
        Reply
        Ecom Express Customer Care's response, Mar 22, 2021
        Verified Support
        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

        Regards,
        Team Ecom Express
        Helpful
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        1 found this helpful
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          S
          sunny8826
          from Noida, Uttar Pradesh
          Feb 28, 2019
          Resolved
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          Resolved

          Address: E 30 Sector 8 Noida UP, Gautam Buddh Nagar, Uttar Pradesh, 201301

          As i show in picture, picture was good based on that i was place order for same, when i received it was pathetic, i never seen like waste product. So that i initiate for refunded my amount.. It was like duplicate product as i received, my friend are also using fastrack brand, watch are like heave and this product was like so light. This the reason i need my refund amount to my account or paytm.
          Apr 2, 2019
          Complaint marked as Resolved 
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Mar 01, 2019
          Ecom Express Customer Care's response           Dear Sir,

          Greetings from Ecom Express

          Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request to process the refund.

          Regards,
          Team Ecom Express
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            R
            Riza Shamsi
            from Gorakhpur, Uttar Pradesh
            Feb 28, 2019
            Resolved
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            Resolved

            Address: 2/124 Manniganj farrukhabd, Farrukhabad, Uttar Pradesh, 209625

            My name is riza shamsi and i ordered medicines from med life and then i cancelled it due to delayed services i orderd medicines on 21st february and i cancelled it on 24th february its showong that it os cancel by med life bt due to third party courier its not cancelled by ecom express now it is showing out for delivery bt ecom executive... Amount payable 271.2
            Cod shipment pin - [protected]
            I will be very thankful to ecom express please cancel my order...
            Apr 6, 2019
            Complaint marked as Resolved 
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Mar 01, 2019
            Ecom Express Customer Care's response             Dear Mam,

            Greetings from Ecom Express

            Thank you for writing to us. We sincerely apologize for the inconvenience caused to you. With the reference to your query regarding the AWB number [protected], pleased be informed that we shall return the shipment once we get the instruction from your shopping portal.

            Regards,
            Team Ecom Express
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              S
              ssmkrish
              from Mumbai, Maharashtra
              Feb 26, 2019
              Resolved
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              Resolved

              I am getting a call from your guys since yesterday but i am getting delivery of parcel. Please look into this matter... last two days I m getting calls from your executive but not delivering the products.. tomorrow morning they will call and ask where do you want to deliver this and say will deliver it today end of the day I will get message address not found and undelivered
              Mar 31, 2019
              Complaint marked as Resolved 
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Feb 28, 2019
              Ecom Express Customer Care's response               Dear Sir/Mam,

              Greetings From Ecom Express

              Thank you for writing to us. With reference to your query regarding the AWB number[protected], the said shipment is currently out for delivery and the delivery person may coordinate with you before his visit.

              Regards,
              Team Ecom Express
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                V
                Vidya Hn
                from Belgaum, Karnataka
                Feb 26, 2019
                Resolved
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                Resolved

                I have ordered a here and now, fit and flare dress from myntra, i received a message that it will delivered today by ecomexpress delivery service. But i have not received any call from the delivery boy and now i have received a message that the product is delivered to self but i have not received any product. What kind of irresponsible and irritating service. Why you people need phone number 😡 and address. Now how can i receive my product. This is the first time i am experiencing this kind of irresponsible service, never experienced this kind from any other delivery services. I need my product. So when will i receive my product.
                Apr 9, 2019
                Complaint marked as Resolved 
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Feb 27, 2019
                Ecom Express Customer Care's response                 Dear Mam,

                Greetings From Ecom Express

                Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                Regards,
                Team Ecom Express
                View replies
                The parcel was shipped on 17th of February but the parcel was picked up by courier on 22nd of February.The details of the product i.e the location of the parcel is also not being shown.
                Reply
                Ecom Express Customer Care's response, Feb 28, 2019
                Verified Support
                Dear Sir,

                Greetings From Ecom Express

                Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number so that we can assist you on the same.

                Regards,
                Team Ecom Express
                Subject-Want to return and get refund.
                Respected Sir My AEPL Cod no.[protected]
                I ordered a pair of shirts but when i got my parcel it contains a cheap quality tshirt .
                Sir i made my payment of 500rs
                I want to return and get my refund as soon as possible.
                Please look into the matter
                Reply
                Ecom Express Customer Care's response, Feb 28, 2019
                Verified Support
                Dear Sir,

                Greetings from Ecom Express

                Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

                Regards,
                Team Ecom Express
                Ecom delivery guys are becoming thieves these days, last time a guy self delivered my product without my concern.
                This time I confirmed that I have 5 items, they delivered me 4 and self delivered 5th one.

                It's from myntra
                Office : Birmitrapur, odisha
                Reply
                Ecom Express Customer Care's response, Feb 28, 2019
                Verified Support
                Dear Sir,

                Greetings From Ecom Express

                Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number so that we can assist you on the same.

                Regards,
                Team Ecom Express
                Sir, our shipment no[protected] payment already paid to day 19.02.2019 -2.10pm but this items damaged and not in use so pl. Collect this items and cash return back.
                Reply
                Ecom Express Customer Care's response, Feb 28, 2019
                Verified Support
                Dear Sir/Mam,

                Greetings from Ecom Express

                Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

                Regards,
                Team Ecom Express
                Power bank not charge the phone and not on without chargr
                Reply
                Rajwinder Gill's reply, Feb 17, 2019
                Please exchange the product slove my problem
                Ecom Express Customer Care's response, Feb 28, 2019
                Verified Support
                Dear Sir,

                Greetings from Ecom Express

                Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

                Regards,
                Team Ecom Express
                The package is at the warehouse in allahabad.. But the staff at ecom express are intentionally delaying the delivery. The reason they give is that we have not yet opened our bag.
                Reply
                Ecom Express Customer Care's response, Feb 28, 2019
                Verified Support
                Dear Sir/Mam,

                Greetings From Ecom Express

                Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number so that we can assist you on the same.

                Regards,
                Team Ecom Express
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                  N
                  Nhhyundai
                  from Ahmedabad, Gujarat
                  Feb 26, 2019
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                  Hi,
                  We are from neighbourhood motors and we order liquid transfer pump × 3 at 13th feb 2019 from shopping corner. They delivered our order via ecom express pvt ltd. Our order no is[protected] and awb no is-[protected]. After 15 days we still not receive our parcel or even not receive any update also.
                  We made payment via credit card and the payment is rs-4497.
                  This is our payment detail.

                  "alert: you've spent rs.4497.00 on credit card xx2548 at xpress seo solutions on[protected]:21:59:52."

                  Now we want our payment back because this is cheater company and not fullfill our satisfaction.

                  Our contact no is-[protected]
                  Ecom Express customer support has been notified about the posted complaint.
                  Feb 26, 2019
                  Updated by Nhhyundai                   It is a stand alone building on a major cross road and cannot be missed. Please ask the delivery person to call the above mobile number to seek guidance.
                  Kindly find the attachments

                  Mar 09, 2019
                  Updated by Nhhyundai                   I got my parcel so I withdraw my complain
                  View replies
                  Dear Sir/Mam,

                  Greetings From Ecom Express

                  We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

                  Regards,
                  Team Ecom Express
                  Reply
                  Nhhyundai's [Complaint's author] reply, Feb 28, 2019
                  After 2 days of my complain still not receive any call for my parcel update.
                  From when it will process?
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                    O
                    Ozal Laddha
                    from Raipur, Chhattisgarh
                    Feb 25, 2019
                    Resolved
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                    Resolved

                    Address: Raipur, Chhattisgarh

                    Do ur courier company support fastroly for doing fraud, your company people take cash and keep commition for horrible fake product, are you a part of this company, do you people cheat by helping this type of fraud online site fastroly blouse, fastroly officially, fastroly sarees etc etc to cheat customer ..send photos of order details and video of received product..
                    Mar 31, 2019
                    Complaint marked as Resolved 
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 27, 2019
                    Ecom Express Customer Care's response                     Dear Sir/Mam,

                    Greetings From Ecom Express

                    Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                    Regards,
                    Team Ecom Express
                    View replies
                    I buy a watch from Snapdeal the name of the watches M3 band and I refund the watch it ecommerce express courier boy don't pick up the product from 10 days and in the message or always sending out for pickup and them message coming pickup unsuccessful pickup and unsuccessful when does my product refunded and pickuped
                    Reply
                    Ecom Express Customer Care's response, Feb 28, 2019
                    Verified Support
                    Dear Sir,

                    Greetings From Ecom Express

                    Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number so that we can assist you on the same.

                    Regards,
                    Team Ecom Express
                    Hi sir my parcel status on delivery completed.but not delivered me please reply me by mail and my contact no [protected]
                    Reply
                    Ecom Express Customer Care's response, Feb 28, 2019
                    Verified Support
                    Dear Sir,

                    Greetings From Ecom Express

                    Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number so that we can assist you on the same.

                    Regards,
                    Team Ecom Express
                    Product is not good
                    Reply
                    Jyotish Mahanta's reply, Feb 20, 2019
                    Product is not good
                    Ecom Express Customer Care's response, Feb 28, 2019
                    Verified Support
                    Dear Sir,

                    Greetings from Ecom Express

                    Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

                    Regards,
                    Team Ecom Express
                    My product is at nearest hub today as i am flipkart plus member its approx 13 days till i didnt get my product and it is to be deliverd by Ecom Express as it is at nearest hub today it reaches at 8p.m how much time it will take to delivered to me
                    Reply
                    Ecom Express Customer Care's response, Oct 14, 2019
                    Verified Support
                    Dear Sir,

                    Greetings from ECOM Express

                    We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint.

                    Regards,
                    Team ECOM Express
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                      M
                      Mohammed Mustaq
                      from Thiruvananthapuram, Kerala
                      Feb 25, 2019
                      Resolved
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                      Resolved

                      Address: 518553

                      Hello sir/ madam,

                      Shipment id - awb/[protected]

                      I have ordered a product on flipkart on[protected]. I recieved a message that contains shipment is out for delivery.

                      I have been waiting for the product but i recieved another message that contains product is delivered to self...

                      Without contacting with customers, how they can give the product to those unknkwn persons.

                      If not delivered to home address, then why are you going to take our address.
                      You made us not to trust you again.

                      How can i get my product..

                      Please solve my problem
                      Mar 29, 2019
                      Complaint marked as Resolved 
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 25, 2019
                      Ecom Express Customer Care's response                       Dear Sir/Mam,

                      Greetings From Ecom Express.

                      Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly provide your alternate contact number to assist you.

                      Regards,
                      Team Ecom Express
                      Feb 25, 2019
                      Updated by Mohammed Mustaq                       This is my alternate mobile number [protected]
                      Verified Support
                      Feb 26, 2019
                      Ecom Express Customer Care's response                       Dear Sir,

                      Greetings From Ecom Express.

                      Thank you for writing to us. As per the confirmation, the shipment has been delivered and was accepted by Mr Khaji Mohammad Yunus. Please confirm to assist you further.

                      Regards,
                      Team Ecom Express
                      View replies
                      My return is not come.. My watches are not come... It's very bad ecomexpress... I am not satisfied your service.
                      Reply
                      Ecom Express Customer Care's response, Feb 28, 2019
                      Verified Support
                      Dear Sir/Mam,

                      Greetings From Ecom Express.

                      Thank you for writing to us. With reference to your query regarding the AWB number 522390558, the said shipment has been delivered on 1st Feb to vendor. Request you to kindly confirm to assist you further.

                      Regards,
                      Team Ecom Express
                      I wil booked fastrack combo watches but he is delivered local company damaged watches so please take ur protect and refund my amount
                      Reply
                      I selected a wrong item, i need another one item.
                      Reply
                      Ecom Express Customer Care's response, Feb 28, 2019
                      Verified Support
                      Dear Sir/Mam,

                      Greetings From Ecom Express

                      Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number so that we can assist you on the same.

                      Regards,
                      Team Ecom Express
                      I want as fast as delivery my product...till today
                      Reply
                      Ecom Express Customer Care's response, Feb 28, 2019
                      Verified Support
                      Dear Sir/Mam,

                      Greetings From Ecom Express

                      Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number so that we can assist you on the same.

                      Regards,
                      Team Ecom Express
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                        I
                        Indian Railfan
                        from Kolkata, West Bengal
                        Feb 24, 2019
                        Resolved
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                        Resolved

                        I want to inform you that i ordered my product on cubelelo on 16th february, 2019. It was shipped by ecomexpress. The website said it will be delivered on 23ed feb but it's not yet delivered. Also the tracking system always says "bag collected from hub" also it does not provide any current location of my shipment. It's been a week and it's not yet delivered.
                        The delivery progress map is always stuck at in transit
                        I would request to deliver it quickly as possible.
                        Feb 26, 2019
                        Complaint marked as Resolved 
                        The delivery was done the next day
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 25, 2019
                        Ecom Express Customer Care's response                         Dear Sir/Mam,

                        Greetings From Ecom Express

                        Thank you for writing to us.With reference to your query regarding the airwaybill number[protected], the said shipment is out for delivery you may receive the same shortly.

                        Regards,
                        Team Ecom Express
                        View replies
                        Sir mera product abhi mujhe recived nhi huwa hai or status check karne par item is deliverd show kar rha hai sir plz help me order id-[protected]
                        Reply
                        Ecom Express Customer Care's response, Feb 26, 2019
                        Verified Support
                        Dear Sir,

                        Greetings From Ecom Express

                        Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                        Regards,
                        Team Ecom Express
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                          P
                          Pathmavathi Gopalakrishnan
                          from Salem, Tamil Nadu
                          Feb 23, 2019
                          Resolved
                          Report
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                          Resolved

                          Hii! This is manoj kumar.
                          I had ordered puma shoes and roaster t shirt in myntra. This us soemthing which i havent expected. Major disappintment! I had already made the payment also.. Please help! And i have mentioned the order deatils in the pictures..

                          Please help!
                          Please help! Please help! Please help!
                          Please help! Please help!
                          Mar 28, 2019
                          Complaint marked as Resolved 
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 25, 2019
                          Ecom Express Customer Care's response                           Dear Sir/Mam,

                          Greetings From Ecom Express

                          Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                          Regards,
                          Team Ecom Express
                          View replies
                          I didnt get the i expect that product i need change what i saw in order time please do for the refund me the amount
                          Reply
                          [email protected]'s reply, Feb 22, 2019
                          I didnt get the i expect that product i need change what i saw in order time please do for the refund me the amount
                          [email protected]'s reply, Feb 22, 2019
                          I didnt get the i expect that product i need change what i saw in order time please do for the refund me the amount
                          Ecom Express Customer Care's response, Feb 28, 2019
                          Verified Support
                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

                          Regards,
                          Team Ecom Express
                          I wil booked fatract combo offer watch but is deliverd local damaged watches so please refund my amount
                          Reply
                          Ecom Express Customer Care's response, Feb 28, 2019
                          Verified Support
                          Dear Sir,

                          Greetings from Ecom Express

                          Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

                          Regards,
                          Team Ecom Express
                          Helpful
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                            C
                            Crux
                            from Chennai, Tamil Nadu
                            Feb 23, 2019
                            Resolved
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                            Resolved

                            Hi. There a package (Sim) from vodafone that to be delivered to me. But i did not got it delivered yet. The reason is it automatically get scheduled for the next day. When i ask for explanation to the customer service, i am getting a very rude reply. Seriously this is the worst delivery service i have ever come across in my life. I have never experienced these kind of things. I really don't understand how the delivery itself gets rescheduled the next day. This happens everytime. And the customer service is really really rude. No proper reply. Such a waste of time.
                            Mar 29, 2019
                            Complaint marked as Resolved 
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 25, 2019
                            Ecom Express Customer Care's response                             Dear Sir/Mam,

                            Greetings From Ecom Express

                            Thank you for writing to us. Please accept our apology for the delay. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                            Regards,
                            Team Ecom Express
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                              S
                              Sreerag Km
                              from Kunnamangalam, Kerala
                              Feb 23, 2019
                              Resolved
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                              Resolved

                              Address: Kangaparambil house, 679552

                              I have ordered an item from amazon till not received my product i have tracked the item on amazon app it shoes item is in waleyar and next in ponnani hub and this time i think they will contact me but no one contacted yet and the next day it shows the item is in waleyar why only the ecom express delivery is like this i have ordered many items from online all items was delivered by delhivery they done it perfectly and those items received on before the said time this was my first time delivery through ecom and i haven't seen such an irresponsible #... There is no contact numbers to contact you nothing is available what the * you guys all are doing by opening a delivery service..in my life haven't seen such irresponsible delivery service why you guys are not contacting your customers...
                              Mar 28, 2019
                              Complaint marked as Resolved 
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 25, 2019
                              Ecom Express Customer Care's response                               Dear Sir/Mam,

                              Greetings From Ecom Express

                              Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                              Regards,
                              Team Ecom Express
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                                R
                                Ravi Kalimuthu
                                from Bengaluru, Karnataka
                                Feb 22, 2019
                                Resolved
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                                Resolved

                                Address: 560064

                                Hello i did not receive any parcel from ecom express but shows as delivered. I purchased the product from banggood tracking number - aljcc[protected]yq.

                                Really worried with your delivery method and no one from your courier called my registered number or delivered to my home address. I checked with neighbours as well.

                                Please look into this on priority and check anand h. M who is mentioned as delivered this parcel
                                Mar 28, 2019
                                Complaint marked as Resolved 
                                Ecom Express customer support has been notified about the posted complaint.
                                Feb 22, 2019
                                Updated by Ravi Kalimuthu                                 AWB[protected]
                                Verified Support
                                Feb 22, 2019
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings From Ecom Express.

                                Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly share your alternate contact number to assist you.

                                Regards,
                                Team Ecom Express
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                                  N
                                  Nagendra Shetty
                                  from Dharwad, Karnataka
                                  Feb 21, 2019
                                  Resolved
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                                  Resolved

                                  I had ordered a wrist watch from lemigo network technology private limited in facebook. I had received the product from ecom express. The picture of the product shown in the website was larger but the actual product is very small and not as attractive as it is in the website. The product was delivered to me on[protected]. Please do take necessary action to return the product.
                                  Mar 27, 2019
                                  Complaint marked as Resolved 
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Feb 21, 2019
                                  Updated by Nagendra Shetty                                   The order number of the product is 933278. Order date :15 Feb 2019
                                  Verified Support
                                  Feb 22, 2019
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings from Ecom Express

                                  Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

                                  Regards,
                                  Team Ecom Express
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                                    Y
                                    Yashi old soul
                                    from Bahula, West Bengal
                                    Feb 20, 2019
                                    Resolved
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                                    Resolved

                                    Address: East Sikkim, Sikkim, 737102

                                    This is not the first time i have issues with ecomexpress (Gangtok) they never do any work and give invalid reasons. Please look over this matter. My awb no[protected]. They always say that they don't have any worker to deliver. I got a message your nykaa order awb[protected] was undelivered as the address was unlocatable.
                                    Please look over the matter.
                                    Mar 24, 2019
                                    Complaint marked as Resolved 
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 21, 2019
                                    Ecom Express Customer Care's response                                     Dear Sir,

                                    Greetings from Ecom Express!

                                    Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered at the earliest. 

                                    Regards,
                                    Team Ecom Express
                                    View replies
                                    Do not give a minimum respect to customer.i feel very bad service.
                                    Reply
                                    Ecom Express Customer Care's response, Feb 21, 2019
                                    Verified Support
                                    Dear Sir,

                                    Greetings From Ecom Express

                                    Thank you for writing to us. Please accept our apology. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                                    Regards,
                                    Team Ecom Express
                                    I received the message for the reverse pickup message from Ecom express but they never called. I'm having a lot of trouble because of it.Its service is worst.
                                    Reply
                                    Ecom Express Customer Care's response, Apr 29, 2019
                                    Verified Support
                                    Dear Sir,

                                    Greetings from ECOM Express

                                    Thank you for writing to us. Request you to kindly provide the Reverse 9 digit AWB / tracking number starting with 5 for us to assist you on the same.

                                    Regards,
                                    Team ECOM Express
                                    Helpful
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                                    2 found this helpful
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                                      M
                                      mangeshrapte
                                      from Mumbai, Maharashtra
                                      Feb 20, 2019
                                      Resolved
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                                      Resolved

                                      Address: 413512

                                      Hi

                                      I bought a head phone on paytm on 10 feb 2019 and i pay its payment online at that time of purchase item, and receive a message & email from paytm ‘ item delivered successfully’ on 18 feb 2019, but i not got this product, and i trying to call to ecom express and paytm too but it not connected, so i request you, please solve my problem as soon as possible.

                                      Thanks.
                                      Mar 24, 2019
                                      Complaint marked as Resolved 
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 20, 2019
                                      Ecom Express Customer Care's response                                       Dear Sir,

                                      Greetings From Ecom Express

                                      Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                                      Regards,
                                      Team Ecom Express
                                      Feb 20, 2019
                                      Updated by mangeshrapte                                       AWB Number[protected]
                                      Verified Support
                                      Feb 21, 2019
                                      Ecom Express Customer Care's response                                       Dear Sir,

                                      Greetings From Ecom Express.

                                      Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly share your alternate contact number to assist you.

                                      Regards,
                                      Team Ecom Express
                                      Feb 21, 2019
                                      Updated by mangeshrapte                                       Alternate contact number - [protected]
                                      View replies
                                      Ecom-Fk Payments Mumbai MHIN-N0783960-BDR[protected]
                                      wanted to know what product was ordered & by which name & address?
                                      Reply
                                      Dolly Sarkar's reply, Feb 17, 2019
                                      Ecom-Fk Payments Mumbai MHIN-N0783960-BDR00001-120
                                      wanted to know what product was ordered & by which name & address?
                                      Ecom Express Customer Care's response, Feb 22, 2019
                                      Verified Support
                                      Dear Mam,

                                      Greetings From Ecom Express

                                      Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                                      Regards,
                                      Team Ecom Express
                                      Such a worst service you have. from 3 days i didnt received a call from ur courier boy or didnt came to deliver the order at given adress instead of that my parcel went return to seller .reason was i refused to take order. shame on you .
                                      Reply
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                                        P
                                        prachitkg
                                        from Indore, Madhya Pradesh
                                        Feb 21, 2019
                                        Resolved
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                                        Resolved

                                        Address: Indore, Madhya Pradesh

                                        Sir on 17 oct 2018 Sir, by IT issues or any other reason return requested accepted by youI did back the parcel you had to return to Amazon. Amazon executive says they don't receive your return parcel till now. please track my parcel location and sent back the same to my address.
                                        sir मैंने 17 oct, 2018 अमेज़न पार्सल return request किया था request accept bhi hui और parcel return 20, oct ko scheduled था but 17 oct को ही १ घंटे के अंदर आपके एग्जीक्यूटिव का कॉल आया और parcel return ले गए Amazon customer care executive को कॉल किया तो पता चला कोई पार्सल reutrn receive hi नहीं हुआ pracel location tracked in Delhi प्लीज आप मेरे एड्रेस पर सेंड कर दें
                                        AWB no[protected]
                                        Mar 27, 2019
                                        Complaint marked as Resolved 
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 21, 2019
                                        Ecom Express Customer Care's response                                         Dear Sir,

                                        Greetings from Ecom Express

                                        Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that your shipment vide Con no:[protected] got damaged while in transit and its not worthy for delivery to Vendor. The same has been updated to your Shopping portal. Request you to kindly contact your shipper in this regards.

                                        Regards,
                                        Ecom Express Team
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