Ecom Express Complaints & Reviews

Hi,
We are from neighbourhood motors and we order liquid transfer pump × 3 at 13th feb 2019 from shopping corner. They delivered our order via ecom express pvt ltd. Our order no is[protected] and awb no is-[protected]. After 15 days we still not receive our parcel or even not receive any update also.
We made payment via credit card and the payment is rs-4497.
This is our payment detail.

"alert: you've spent rs.4497.00 on credit card xx2548 at xpress seo solutions on[protected]:21:59:52."

Now we want our payment back because this is cheater company and not fullfill our satisfaction.

Our contact no is-[protected]

Do ur courier company support fastroly for doing fraud, your company people take cash and keep commition for horrible fake product, are you a part of this company, do you people cheat by helping this type of fraud online site fastroly blouse, fastroly officially, fastroly sarees etc etc to cheat customer ..send photos of order details and video of received product..

Hello sir/ madam,

Shipment id - awb/[protected]

I have ordered a product on flipkart on[protected]. I recieved a message that contains shipment is out for delivery.

I have been waiting for the product but i recieved another message that contains product is delivered to self...

Without contacting with customers, how they can give the product to those unknkwn persons.

If not delivered to home address, then why are you going to take our address.
You made us not to trust you again.

How can i get my product..

Please solve my problem

I want to inform you that i ordered my product on cubelelo on 16th february, 2019. It was shipped by ecomexpress. The website said it will be delivered on 23ed feb but it's not yet delivered. Also the tracking system always says "bag collected from hub" also it does not provide any current location of my shipment. It's been a week and it's not yet delivered.
The delivery progress map is always stuck at in transit
I would request to deliver it quickly as possible.

Hii! This is manoj kumar.
I had ordered puma shoes and roaster t shirt in myntra. This us soemthing which i havent expected. Major disappintment! I had already made the payment also.. Please help! And i have mentioned the order deatils in the pictures..

Please help!
Please help! Please help! Please help!
Please help! Please help!

Hi. There a package (Sim) from vodafone that to be delivered to me. But i did not got it delivered yet. The reason is it automatically get scheduled for the next day. When i ask for explanation to the customer service, i am getting a very rude reply. Seriously this is the worst delivery service i have ever come across in my life. I have never experienced these kind of things. I really don't understand how the delivery itself gets rescheduled the next day. This happens everytime. And the customer service is really really rude. No proper reply. Such a waste of time.

I have ordered an item from amazon till not received my product i have tracked the item on amazon app it shoes item is in waleyar and next in ponnani hub and this time i think they will contact me but no one contacted yet and the next day it shows the item is in waleyar why only the ecom express delivery is like this i have ordered many items from online all items was delivered by delhivery they done it perfectly and those items received on before the said time this was my first time delivery through ecom and i haven't seen such an irresponsible #... There is no contact numbers to contact you nothing is available what the * you guys all are doing by opening a delivery service..in my life haven't seen such irresponsible delivery service why you guys are not contacting your customers...

Hello i did not receive any parcel from ecom express but shows as delivered. I purchased the product from banggood tracking number - aljcc[protected]yq.

Really worried with your delivery method and no one from your courier called my registered number or delivered to my home address. I checked with neighbours as well.

Please look into this on priority and check anand h. M who is mentioned as delivered this parcel

I had ordered a wrist watch from lemigo network technology private limited in facebook. I had received the product from ecom express. The picture of the product shown in the website was larger but the actual product is very small and not as attractive as it is in the website. The product was delivered to me on[protected]. Please do take necessary action to return the product.

This is not the first time i have issues with ecomexpress (Gangtok) they never do any work and give invalid reasons. Please look over this matter. My awb no[protected]. They always say that they don't have any worker to deliver. I got a message your nykaa order awb[protected] was undelivered as the address was unlocatable.
Please look over the matter.

Hi

I bought a head phone on paytm on 10 feb 2019 and i pay its payment online at that time of purchase item, and receive a message & email from paytm ‘ item delivered successfully’ on 18 feb 2019, but i not got this product, and i trying to call to ecom express and paytm too but it not connected, so i request you, please solve my problem as soon as possible.

Thanks.

Sir on 17 oct 2018 Sir, by IT issues or any other reason return requested accepted by youI did back the parcel you had to return to Amazon. Amazon executive says they don't receive your return parcel till now. please track my parcel location and sent back the same to my address.
sir मैंने 17 oct, 2018 अमेज़न पार्सल return request किया था request accept bhi hui और parcel return 20, oct ko scheduled था but 17 oct को ही १ घंटे के अंदर आपके एग्जीक्यूटिव का कॉल आया और parcel return ले गए Amazon customer care executive को कॉल किया तो पता चला कोई पार्सल reutrn receive hi नहीं हुआ pracel location tracked in Delhi प्लीज आप मेरे एड्रेस पर सेंड कर दें
AWB no[protected]

Sir i buy combo of 3 fashionable style slime fit shirt, choose size:XL prize:1199, payment address:st paul sr.sec.school, arbuda industrial ghandhi nagar, abu road, order number:9029214..., AWN Number:[protected],
paymemt case on delivery,
mobile number:[protected]., i want to return the product because when i open the packet i see that those are not same what i want, please help me sir

AWN No[protected], order no-9029214 ...i have purchage 3 combo shirt by fathionandme, but this company cheat for me and rough shirt deliver to me ...please help me return my pay 1200 rupaye...i have call return address:nandi clothing, [protected], but cant any respose ...i call many time but all time this number r busy n busy ...please sir help me...give my payment

Worst courier service near pathanamthitta they never deliver courier service in time.
They are not interested in delivering the goods on time and ask the customers to come and collect it at their office.
They asked me to come and collect the courier which was sent from amazon to ecom express courier office, and their office is almost 30 km from my place. I told them to send it to somewhere nearby place and i can collect it, they said it's not possible from their side and they gave the report that my area is not serviceable and not reachable.
The funniest part is that they have an office very nearby to my place which is just 6 to 7 km but but this people they were reluctant to send to the nearest courier office and get it delivered.
When i called up the ecom express customer care he is asking me to collect the courier 30 km apart.
The worst of the worst courier services is ecom express, ezhamkulam, kerala.

My adisports product does not deliver and than i track it it shipment rto locked and revoked. I want said product. Plz help me

I need my product, kindly arrange it for delivery.
It is my fault i does not full complete my address now my full address is - near hospital high school street sarola kalan pincode-326035
Plz deliver my parcel on my address
My name narendra gurjar
I[censored] want my awb no. Than ask me

Regarding ECOM AirWay Bill Number[protected]
Order Number - [protected]

Dear Designatory

The collection receipt Image has already been enclosed at [protected]@ecomexpress.in dated: Feb 12, 2019, 12:56 PM for ready refrence.

My mother had handedover the box containing the following items:
1. The Mobile device
2. The charger
3. The USB Data Cable
4. The User Manual
Although the ECOM Representative had denied to collect the Invoice hardcopy stating that It is not required.

The Initials of the Person on Acknowledgement receipt are :
Pawan

The device was collected on Feb..6.2019, even the post pickup confirmation text message on my number [protected] was also received the same date.
I have received an EMail from Smartron mentioning that they people have received Mobile device only. The Two Pin Charger and USB Data Cable were not in the box. My mother had raised an query regarding the mention of items list over the acknowledgement receipt to your representative but he denied and just signed with his initials.

I have been requesting the organosation through its customer care Weblink to trace the query and Initiate necessary action regarding the missing of Two Pin Charger adapter and USB Data Cable. Otherwise provide me Ambala Cantt service agency branch address / Desk Number so that I can speak to the concerning person as my situation has become hectic because of missing of original Accesory components, But no response from the Organisation.
I am really dissatisfied with ECom Express service ( Partner's service) because my original accessories has been missing and when i spoke to customer care executive ( dated Feb 12.2019 through [protected], although her service attitude is appreciable but she could not provide me Ambala Cantt, Haryana branch communication details).

As per my previous discussion with My Mobile Device Manufacturer - Smartron India ( Telecommunically + EMail) I was supposed to handover all the components to the ECom representative for my device to get it repaired on time and even the same was performed but neglect in service has been practiced by ECom Express team representative

I have been trying to lodge my complaint at Organisation's Portal but not being able to as the server is not responding because of some technical incompatibilities.
I had EMailed the Company at customercare dated 12.2.2019 even had lodged my complaint in written form at ECom organisation webportal regarding the same but have not received any response in EMail Form
I had received a telephonic call dated 13.2.2019 at 2:58 PM through [protected] declaring staff member of ECOM Express Company and had admitted the collection of the above mentioned accessories by the Company representative and had told me that the same guy shall handover the above mentioned items, which ofcourse were not dispatched, to me till 13.2.2019 evening but the same has not been handedover till now dated 14.2.2019.
This is ridiculous, because of following grounds:
1/ If the ECom representative had denied to collect the Invoice Hardcopy from my mother at the time of handset device collection, he could have refused to collect the accessories too.
2. If he had collected the accessories by mistake then, at the least he would have informed us through telecommunication call at any of my contact numbers mentioned in my details regarding the accessories and would have returned the same on prefrence basis.
3. I received an EMail from Smartron company regarding the receiving of handset device for repair, i initiated the initial query through your portal complaint process, then only the careless staff awakened and contacted me telephonically through [protected] stating the return of the same, the above listed accessories at my place on priority basis but have not been ensured till 14.2.2019.
I called [protected] dated 14.2.2019 regarding the non compliance of the accessories then again i was assured for the return of the same till 15.2.2019.

Is this the system ECom Express organisation's staff is working upon, just false assurances.
Please assist me for systematic and straight path through which i can claim my accessories back arding the mischiviousness and undue delays in ensuring the return of my device accessories, which even could have been used by Ambala Branch staff for ( from 6.2.2019 to till date)
Expecting favourable Response

This is with reference to the awb nos[protected],[protected],[protected].
The delivery centre is at jagannathpur, jharkhand in. They are not sending the delivery man for the last 15 days. The just updated with the fake status of rain or natural calamity without attempting the delivery. Please provide me with the contact details of the delivery centre to whom i can contact personally. If you can't do this your own. Because i have got tired of complaining again and again. Please do something.

Order no[protected]
Awb[protected]
Consignment with the above awb details has been picked up from the seller on 8 feb'19. The present tracking details shows that the consignment is in-transit. But the tracking details has not been updated since the past 3 days (11 feb, 19). The consignment has left the bangalore hub on 10 feb'19 and has reached the chennai hub on 11 feb'19.
But the delivery has not been initiated since the past 3 days.
I have attached a screen grab of the tracking details.
I request ecom express to look into the issue and initiate the delivery at the earliest.

Order number:37085261
Shipment:[protected]
I placed a return request of shoes that i ordered from jabong. On the day of pickup i got message that keep the package ready. And after that i got a message that your shioment has not been picked up after first attempt. And no one called me.
Another day the ecom guy calls and says i cannot come to your house if you can come to a nearby place to me. So i said ok. After that i was unable to contact as there was no option for call back, i tried on the same number but it was not any help.
And the very next day int he evening the same guy called and hanged up the call in 2 seconds.
I do not understand what you guys are upto.
I want my package to be returned.