Ecom Express Complaints & Reviews

Address: 577601

Hello,
It is about to reference number
ECOTTONCOUNTRY "CoD" shipment[protected] is l delivered by ECOM Executive Ph: [protected] PIN:[protected]
And the product that we have received is not the one we have ordered.
It is poor quality and not worth of even 100 but you have taken 1298 on cash.
I do not have details how to return it back
Pls request to arrange for cash back on immediate basis.
Pls call back in [protected]

+2 photos

Feb 9, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team Ecom Express

Jan 14, 2019

Updated by Nagaraj 123 Hi,
There is no contact details given in the website there is only mail ID [protected]@gmail.com given to contact for replacement.
I have sent many mails but none of them are responding..
Can you help to sort out of my problem.
Regards
Nagaraj
[protected]

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Address: 560064

Website: Ecom express

I have returned 2 products but u have mentioned a quantity as 1 so got refund only for 1product.. I didn't get amount for another product because of your carelessness when i call him to ask him he is not responding make sure i that issue get resolved in 2 days otherwise it will a serious issue because it happened 20 days back from that time they didn't responded.. Please see to it

Feb 11, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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Address: Katihar, Bihar, 855105

My order number is s[protected] and it has not been received by anyone in my family and friends or neither by me but in the tracking information it's been showing that my order has been delivered my tracking number for my order is[protected]... Please help me it's really urgent for me to have my order... Your delivery man called me day before yesterday to ask about my delivery address... And after knowing about my delivery address he promised...

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I had ordered a wet n wild glitter eyeshadow on purplle.com, the delivery of which was to be done by ecom express. I got a message saying the item is out for delivery but have not received any parcel yet. The delivery was 1/1/19. It's 7/1/19 and there's still no response. I called ecom customer care service, a girl picked up the call and said she cannot help it and i'll have to locate my shipment. If they cannot help customers why do they sit around those corporate chairs with their heavy make ups and accents. I request you to kindly look into the matter. My awb no is[protected]

Feb 9, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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P

Prasanna Satyanand

from Dhone, Andhra Pradesh

Jan 7, 2019

I got a message from u but no had come to pick up return..so we raised the return request again but didn’t get a message from you to pick up..solve this

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Ecom Express Customer Care's response, Jan 8, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Recently i bought an acer laptop from flipkart which i received on time with no defects, i was totally satisfied with ur services but it changed within no time when ur employee filled a complaint of missing product to flipkart without my consent and has tried to claim refund for my product which i'm using now... I was totally shattered by such experience and now i m moving to high court to file a suit against him and e.com as well...
How can a logistics department to such # when whole of its value depends on credibility... When u r loosing the same how can one trust u...

Feb 8, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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P

Priyanka Pitaria

from Allahabad, Uttar Pradesh

Jan 7, 2019

This has happened twice with me. Firstly my nykaa order was not delivered in time, it was returned to the company without making any genuine attempt and now once again my reverse pickup has also failed unnecessarily without making any attempt.
Worst experience with ecom express

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Ecom Express Customer Care's response, Jan 8, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

M

Meldon Gigool

from Mumbai, Maharashtra

Jan 7, 2019

I'm meldon Gigool from Mumbai I purchased a product M3 band worth rs 1299 but now I not available to take it I want to cancel the order completely. Order number vid AWB is[protected]. So I'm out of town I don't want the product plz cancel it. I hope the following request will be accepted as soon as possible.

Reply

Meldon Gigool's reply, Dec 31, 2018

Plz do the needful on time

Ecom Express Customer Care's response, Jan 8, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

R

Rushaid Khan

from Kanpur, Uttar Pradesh

Jan 7, 2019

Smart ring not support return my item

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Ecom Express Customer Care's response, Jan 8, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the new reverse pick up request.

Regards,
Team Ecom Express

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I am anuj kumar [protected]. I had an order through paytm mall and delivery made by ecom express but my product not delivered to me and it showed delivered at 22 november 2018. Awb no is[protected]. I called many times to customer care of ecom express but they had not done nothing about it. I want that in future they will not do like so. And i want my money back.

+1 photos

Jan 10, 2019

Complaint marked as Resolved

Issue has been resolved after long time . Ah, feeling better. My refund has been initiated.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly cross check with your family member/neighbor/Security/Reception and confirm to assist you further.

Regards,
Team Ecom Express

Jan 07, 2019

Updated by anuj101by2 I already checked

Jan 07, 2019

Updated by anuj101by2 Ecom express is doing cross check for last 1 month but nothing done by ecom

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D

Devraz

from Bhubaneshwar, Odisha

Jan 7, 2019

I'm not satisfied in the combo of wireless speaker and ear headphones .so I returned my order no.=46384
W=no=[protected]

product not delivered to me - Comment #3316635 - Image #0

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Ecom Express Customer Care's response, Jan 7, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

A

Amarthapudi Rebel

from Kakinada, Andhra Pradesh

Jan 7, 2019

I call at responsible customer care no delivery time loss

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S

Sai Bhargava

from Hyderabad, Telangana

Jan 7, 2019

Tracking no.[protected].Please do something as the package is important.i ordered it from myntra for the new year it has to be delivered 30th December but it's showing delivered but not delivered to me.We can't contact Eecom directly it has the worst customer service.If my query is resolved I will again edit this post

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Ecom Express Customer Care's response, Jan 8, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly provide your alternate contact number to assist you.

Regards,
Team Ecom Express

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Address: 686537

Worst experience. Very bad serviceee. Verry badd. My product is deleyed in kochi. I dont know the reason. The product has camed on 2nd january in kochi. Now its 6th januaryy. Its in kochi its self. Very badd servicee. Very bad. Pls do anything pls 🙏🏻

Pls do anything as possible.
Immediately
Make it fast as possible
Becuz. 8th and 9th are strikes in kerala.
So pls make it fast

+1 photos

Jan 6, 2019

Complaint marked as Resolved

I want my product tomorrow pls help me by giving tomorrow Because tomorrow evening i am going back to bangalore. Pls help me

Ecom Express customer support has been notified about the posted complaint.

Jan 06, 2019

Updated by dilesh das I want my product tomorrow pls help me by giving tomorrow
Because tomorrow evening i am going back to bangalore. Pls help me

Now also the product is delayed in kochi
They are not transfering to thiruvalla
Only about 90 km. They are holding. That product in kochi. Pls help me. By giving tomorrow

Jan 07, 2019

Updated by dilesh das Just simply showing resolved. They haven’t taken any action. Now also its in kochi. Worst service. Pls don’t do like this to ur customers. Why they are holding my products. I have booked a product from amazon. On 29th. And it has delivered me on day before yesterday. Very good service od delhiveryy. Very good service. Appreciate on that service. U guys are very worst service. Ecom

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

Jan 08, 2019

Updated by dilesh das Haven’t updated my product status. Still delayed in kochi.
Awd nmbr[protected].
Pls do anything
Requesting
Very shame on u ecom

Jan 11, 2019

Updated by dilesh das 🖕🏻

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Address: Panna, Madhya Pradesh, 488001

I ordered products in myntra app but i don't know my address is not correct i want to cancel my all orders but app not provide cancel option when product is delivered to other address so i know my products are reached other address plz cancel my orders
Orders airway bill no is
[protected]
[protected]
[protected]
[protected]
[protected]

+1 photos

Feb 8, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

Regards,
Ecom Express Team

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S

Seliyakaliyabali

from Ahmedabad, Gujarat

Jan 7, 2019

[protected]

not delivered to - Comment #3316631 - Image #0

Reply

Seliyakaliyabali's reply, Jan 5, 2019

Please ask help me please

Ecom Express Customer Care's response, Jan 7, 2019

Verified Support

Dear Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

G

Gaurav 7579

from Haldwani, Uttarakhand

Jan 7, 2019

My awb no is[protected]
From PayTM mall
Showing delivered but not delivered yet 24hrs is done
Delivery boy name is Daniel Thapa
No I am giving in photo
Take strict action against it

not delivered to - Comment #3316778 - Image #0

Reply

Ecom Express Customer Care's response, Jan 7, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, please share your alternate contact no. to assist you.

Regards,
Team Ecom Express

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Address: Panchkula, Haryana, 134151

I ordered something from myntra.com with tracking no.[protected] on 2nd of january and it shows me that the item was shipped to delivery centre on 3rd of january but since them whenever i am tracking the order on ecom express official website it keeps showing me that the pickup is scheduled for next day since last 4 days. I don't understand that what is wrong about the order and why it is being delayed

Feb 11, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the airwaybill Number.[protected], the said shipment has reached our Gurgaon hub and further it will be connected to delivery centre You can see the updated information once the shipment reaches the required destination.

Regards,
Team Ecom Express

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Address: 560040

Website: Econ express

I am supposed to receive a courier from this which they claim it dispatched using from express courier.

Following is the message i received from them.
Dear venkat ramakrishnan, your byjus learning companion is dispatched via ecom-expresswith tracking number[protected]. You should receive it in next 2-5 working days. For any query, please call [protected].

Couple times they had called me and i was out of station. But when i am back and checked in their website, it says it is delivered but no info on to whom they have delivered. It s been 3 weeks still did not get the courier.

Feb 8, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, please share your alternate contact number to assist you.

Regards,
Team Ecom Express

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Address: Araria, Bihar, 854328

I have order a denim jacket on 25th nov, 2018 to the address of raj kumar shah, s/o vishwanath shah, south maheswari near police station, post - jogbani bihar, ward no. 17 aria dist pin code-854328., ph-[protected] tracking number is[protected]. Its showing delivered on 1st dec, 2018 to forbseganj, but not received by the correct customer. Its delivered to someone else. I am calling several time in ecom customer care number and raised several complaints about it, but from last 20 to 25 days they are saying please wait 24 hrs or wait for 48 hrs, within that time your problem will resolve. But now already its more than one month but no proper response revised form them.
Please resolve my problem soon

Feb 9, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

Regards,
Team Ecom Express

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Address: Thrissur, Kerala

I ordered a shoes from myntra which is shipped by you. But yesterday i received a message from myntra that the order has been cancelled. It os because of your fault. I wnat my order. When yesterday moy i checked the status of my order it is shown that it is at delivery center. But now it is shown that it is at benglaru. How this happens. Where is my order. Should i get my order. I have already paid the cash through online transaction.

Feb 5, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Jan 05, 2019

Updated by Aslam Nazeer My order id is[protected]

Verified Support

Jan 05, 2019

Ecom Express Customer Care's response Dear Aslam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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I ordered 3 t shirts from myntra in their flash sale... The prices were really cheap and i payed extra also to get it delivered soon... The e com express man on sunday which is a holiday called me telling my order will be delivered that day... Even though i had other engagements i waited for him... He called me once from an app no... Before i could pick up he cut my call... I tried callimg bak they said no is not availabke now... I tried many tymes in vain... Now 4 days after i get a call from a person telling my producy will be delivered tomorrow... It was because of stike and all they coudnt come... But after 2 hrs i get mess from mynta telling my order been returned to origin... What nonsence... They juat called me once that too on a sunday now they say... They called me many tymes and coudnt reach so they simple retutned it... These e com people have to be sewed

Feb 5, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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Address: West Godavari, Andhra Pradesh, 534202

My Name is Manjunath, residing in Plot No A2, Vanju Greens, Ganapti raju Nagar, Bhimavaram, 534202

Your Airway bill number[protected], when I track, every day saying that went for delivery, and in the evening it shows either I am not available or I refused to take the delivery.
I am following up with your supervisor from 3 days.
I personally went to your Bhimavaram office. I sent my driver thrice.

The answer is they could not locate the parcel in their store. That means they either misplaced or they lost the parcel.

What should I do now ?

Feb 17, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

Regards,
Team Ecom Express

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Address: 845106

My awb :[protected]
Contact no. : [protected]

Tracking details showing product is delivered on 16th Dec, 2018 but product received till now. I have contacted customer care thrice and every time getting the same response as " your complaint has been escalated to the concerned dept on the urgent basis. Please wait for 24-48 hours and your issue will be resolved."

Please help me getting my product or my refund.

Feb 18, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

Regards,
Team Ecom Express

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Address: 504216

Dear sir,

I, eppa naresh as returned the two myntra products on 29.12.2018. Employee (Cheerla manik reddy) of ecom express has received the item and told me to send the acknowledgement slip later. But he hasn't sent me the slip. Whenever i am contacting through mobile he is not picking up the call.

Pl. Provide me the acknowledgment slip for the item highlander men brown top wear.

Yours sincerely,

Eppa naresh
Mob no. [protected]
Email id. [protected]@gmail.com

Feb 5, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number starting with 5 so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

Jan 06, 2019

Updated by Naresh Eppa AWB No.[protected]

Jan 06, 2019

Updated by Naresh Eppa Pl. provide me the acknowledge slip

Jan 07, 2019

Updated by Naresh Eppa He hasn't given me the acknowledgement slip. Pl. provide me the acknowledgment slip that is what i have been asking

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Address: Varanasi, Uttar Pradesh, 221311

I bought a product from myntra and this guy from ecom express sent me message everyday morning for 4 days your item is out for delivery and he never showed up, after four days ecom sent me a message i refused to take delivery. This is absurd.

This guy should be punished who is playing the tricks and customer like me suffer. Ecom is responsible as it's not providing any complaint email and their phone no. Is always busy.

Tracking id:[protected]
Place : varanasi

Feb 5, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected].

Regards,
Team Ecom Express

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The id no.[protected] is my order no.. I order the item on 23rd december at amazon. Cybernova company was send the product name toiletary bag worth rs 800 by ecom express. But janvary 1st i got the msg from ecom express the order deliverd.. But the any person of ecom express was not come to my addres.. They did not give me the order till today. I receive the wrong msg from ecom express. Pls solve my problem because i paid the money that order already. It was an prepaid order. I am so sufferd. Pls solve my problem. Pls give my order immidiatly. The phone no. Of ecom express shimogga is wrong.. I try to contact by that no.. But that was wrong no. Pls pls help me

Feb 4, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check with family member and confirm to assist you. Also share your alternate contact number to coordinate.

Regards,
Team Ecom Express

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S

Saritha Arun

from Virarajendrapet, Karnataka

Jan 4, 2019

No i cross chek and ask my family members.but any one didnot get the order..pls u chek and verify..and immidiatly send my order to my addres.otherwise i will go to media and tell about ur frod.and i will complaint against u people.ecom express is fully responsible for it..i will gave my contact no.to ur custemer care.u contact me immidiatly and tell about my order.otherwise u will fullfil my loss.

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A

Arti28

from Gurgaon, Haryana

Jan 4, 2019

The fabric is not as per quality

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Ecom Express Customer Care's response, Jan 5, 2019

Verified Support

Dear Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

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My prepaid order[protected] was not delivered on the said date instead an sms was received saying it is undelivered as customer not available. Firstly no calls were received from the courier services regarding the delivery and I was available on the said date. Upon repeated enquiries at the E. Com customer service I was told the courier will be delivered TODAY. I have been hearing this Today delivery comment from the customer services for the last 8 to 9 days.
Worst courier services ever encountered is E. Com. If proper services can't be provided why don't you shut down your customer service wing. At least have the courtesy to locate my courier. When asked for self collection I am told that there is no near by branches which I understand is bull ###. Rather than earning living by cheating die with privilege..

Feb 13, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

Jan 05, 2019

Updated by Divya Pradeep Tracking number is[protected] and totally not interested in contacting the customer service as its not of any net value and is merely waste of time is what I have experienced so far. If you are genuine with your customer as you claim locate my parcel

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express

We accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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D

Divya Pradeep

from Bengaluru, Karnataka

Jan 5, 2019

[protected] is the tracking number and totally not interested in contacting your customer services which is off no net value and merely is a waste of time is what I have experienced so far.
If you are indeed genuine with your customer as you claim locate my parcel

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My name is saritha.. From shimogga. I am orderd 1 item in amazon.. They send my order by ecom express.. But my order is not reach my address.. The message send to me by ecom express the order was delivered.. But i dont receive the order from ecom express.. They could not contact me till today. Pls give my parcel.. The given no. Of ecomexpress shimogga is not correct. I will try to contact them but i can't. They send the msg ti my mobile no. On janvary 1st. The order is deliverd. But i book my order cybernova company toiletary bag at amazon. The company send the order by ecom express.. But my order is not reach to my addres.

Ecom Express customer support has been notified about the posted complaint.

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N

Neetu Bhatnagar

from Jodhpur, Rajasthan

Jan 4, 2019

The packet dispatched by paytm through waybill number[protected] reflection as delivered to Neetu Bhatnagar but same is not received by me. PL track urgently. Delivery person name on PAytm shivpratap

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Ecom Express Customer Care's response, Jan 5, 2019

Verified Support

Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

Regards,
Team Ecom Express

Ecom Express Customer Care's response, Jan 5, 2019

Verified Support

Dear Neetu,

Greetings

Please share your alternate contact number to assist you as we were unable to get in touch with our.

Regards,
Ecom Express Team

P

Priya96

Nov 15, 2020

Hi sir,
I'm Santhana Krishnan. My Awb [protected]. My Parcel has not been delivered but it is showing delivered.A guy called and asked for delivery code I asked him to deliver it to my hostel. But he has not delivered. He updated delivery status alone. Kindly resolve this issue.

Reply

Ecom Express Customer Care's response, Nov 17, 2020

Verified Support

Dear Mam,

Greetings From Ecom Express.

With reference to your query regarding your shipment, as per our records the said shipment has been delivered after the verification of OTP. So please confirm if you share the OTP with the delivery person to assist you.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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