Ecom Express Complaints & Reviews

Address: 641025

3 items ordered in nykaa.com on 26th december and it was despatched on that day

However parcel not yet received till date (9th jan)
As per the status show its given its locked in rto

Awb :[protected]

Name : jaishree
Address : 15/57 aravind nagar, near st. Pauls school, thadagam road, coimbatore 641025
Contact no: [protected]

I was never called to deliver the parcel and i have never given an request to deliver on later date

Very poor service from ecom express everytime

Feb 14, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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A message received from ecom at 1354hours in my mobile stated as given under :-
"your amazon"cod"shipment[protected] is out for delivery by ecom executive ph: [protected] pin:[protected] please keep rs 290.0 ready for payment."
At 1432hr a call from [protected] received by me to pick up my item from 35 km from my address. I told to him it is not possible to pick up this item from there and told to deliver the item whenever he will come near my address. But surprisely i received a message immediate from ecom stated as under :
"your amazon order awb[protected] was undelivered as you refused to accept it".
Please clarify it and take a strict action.

Feb 9, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer Helpline no. [protected].

Regards,
Team Ecom Express

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Hello,
It is about to reference number
Ecottoncountry "cod" shipment[protected] is l delivered by ecom executive ph: [protected] pin:[protected]
And the product that we have received is not the one we have ordered.
It is poor quality and not worth of even 100 but you have taken 1398 on cash.
I do not have details how to return it back
Pls request to arrange for cash back on immediate basis.
Pls call back in

Feb 9, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team Ecom Express

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I have an order from myntra[protected]-3650001. On 3rd january from myntra message came that my order has been shipped to delivery centre via ecom express with no[protected]. From 4th january iam tracking my order, daily at 7:03 am they updates it that "the pickup is rescheduled for next dat" why ecom express is delaying it? I have already paid

Jan 13, 2019

Complaint marked as Resolved

Same day of complaint they shipped my parcel. And after 3 days of complaint i got my parcel. So before complaining they didn't even shipped my parcel. I ordered a jacket and sweater worth Rs 2400 which i have paid online already. There was no cash on delivery, so they were trying to delay my order so that they can keep my parcel.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the airwaybill Number.[protected], the said shipment has reached our Guwahati hub and further it will be connected to delivery centre You can see the updated information once the shipment reaches the required destination.

Regards,
Team Ecom Express

Jan 11, 2019

Updated by PranjalPranjal Still there is no any delivery update. The said delivery date was 10th jan. Still two days late and till now there is no any delivery. I have paid for the parcel already. How can be your company be so irresponsible? Consumers money is in that parcel.

Verified Support

Jan 14, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

Regards,
Team Ecom Express

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PranjalPranjal

from Silchar, Assam

Jan 11, 2019

Still there is no any delivery update. The said delivery date was 10th jan. Still two days late and till now there is no any delivery. I have paid for the parcel already. How can be your company be so irresponsible? Consumers money is in that parcel.

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Address: 689573

My three couriers by myntra online are holding at cochin hub without delivery from last one weak. Tracking numbers are[protected],[protected],[protected]. Please do the needful to get it immediately. Where i want to contact to get those products? Tracking site have no update on all the three couriers for a couple of days. It shows connected to cochin only from a week

Feb 10, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

Due to heavy backlog in Kochi center, there is a delay on connectivity and deliveries.

Regards,
Team Ecom Express

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Address: Thrissur, Kerala, 680655

I have ordered few producte worth Rs.528/- through Nykaa. And I was supposed to get the delivery by 25th December 2018. But today its 8th of January 2019, and yet I have not received my pakage and no update of the same also. This is truly disturbing as this is a prepaid order and I'm getting cheatrd daily by ECOM Express call fentre that I'll get my parcel today.
Do help in solving this issue at the earliest and make my parcel reach me.

Sruthi Nambiar
[protected]

Feb 15, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm.

Regards,
Team Ecom Express

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Address: Darbhanga, Bihar, 846001

After so many call and complaints to respective person but don't receive my parcel.
Courier boy self received the parcel and false signate same.
Please provide my parcel as soon as possible. Otherwise I am compain to consumer forum.
And also no body call me for arriving parcel.
My order id-1941908
AWB No[protected]
I am waiting
Divakar
[protected]

Feb 10, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, please share your alternate contact number to assist you.

Regards,
Team Ecom Express

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Address: New Delhi, Delhi, 110060

Website: ecomexpress.in

I ordered white solid sweatshirt from jabong with on 31st of december. I have requested a return pickup of my order (Order number :[protected] and shipment number[protected] on 3rd of january'19 but since then whenever i'm tracking the order on ecom express official website it keeps showing me that the pickup is scheduled for next day since last 4 days. I don't understand that what is wrong about the order and why the pickup is being delayed. I followed up ecom express customer center multiple times but didn't get a satisfactory response. Not received a single call from the person who will be picking up my order.

Feb 9, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the new reverse pick up request.

Regards,
Team Ecom Express

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Address: 577601

Hello,
It is about to reference number
ECOTTONCOUNTRY "CoD" shipment[protected] is l delivered by ECOM Executive Ph: [protected] PIN:[protected]
And the product that we have received is not the one we have ordered.
It is poor quality and not worth of even 100 but you have taken 1298 on cash.
I do not have details how to return it back
Pls request to arrange for cash back on immediate basis.
Pls call back in [protected]

Feb 9, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team Ecom Express

Jan 14, 2019

Updated by Nagaraj 123 Hi,
There is no contact details given in the website there is only mail ID [protected]@gmail.com given to contact for replacement.
I have sent many mails but none of them are responding..
Can you help to sort out of my problem.
Regards
Nagaraj
[protected]

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Address: 560064

Website: Ecom express

I have returned 2 products but u have mentioned a quantity as 1 so got refund only for 1product.. I didn't get amount for another product because of your carelessness when i call him to ask him he is not responding make sure i that issue get resolved in 2 days otherwise it will a serious issue because it happened 20 days back from that time they didn't responded.. Please see to it

Feb 11, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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Address: Katihar, Bihar, 855105

My order number is s[protected] and it has not been received by anyone in my family and friends or neither by me but in the tracking information it's been showing that my order has been delivered my tracking number for my order is[protected]... Please help me it's really urgent for me to have my order... Your delivery man called me day before yesterday to ask about my delivery address... And after knowing about my delivery address he promised...

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I had ordered a wet n wild glitter eyeshadow on purplle.com, the delivery of which was to be done by ecom express. I got a message saying the item is out for delivery but have not received any parcel yet. The delivery was 1/1/19. It's 7/1/19 and there's still no response. I called ecom customer care service, a girl picked up the call and said she cannot help it and i'll have to locate my shipment. If they cannot help customers why do they sit around those corporate chairs with their heavy make ups and accents. I request you to kindly look into the matter. My awb no is[protected]

Feb 9, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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P

Prasanna Satyanand

from Dhone, Andhra Pradesh

Jan 7, 2019

I got a message from u but no had come to pick up return..so we raised the return request again but didn’t get a message from you to pick up..solve this

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Ecom Express Customer Care's response, Jan 8, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Recently i bought an acer laptop from flipkart which i received on time with no defects, i was totally satisfied with ur services but it changed within no time when ur employee filled a complaint of missing product to flipkart without my consent and has tried to claim refund for my product which i'm using now... I was totally shattered by such experience and now i m moving to high court to file a suit against him and e.com as well...
How can a logistics department to such # when whole of its value depends on credibility... When u r loosing the same how can one trust u...

Feb 8, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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P

Priyanka Pitaria

from Allahabad, Uttar Pradesh

Jan 7, 2019

This has happened twice with me. Firstly my nykaa order was not delivered in time, it was returned to the company without making any genuine attempt and now once again my reverse pickup has also failed unnecessarily without making any attempt.
Worst experience with ecom express

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Ecom Express Customer Care's response, Jan 8, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

M

Meldon Gigool

from Mumbai, Maharashtra

Jan 7, 2019

I'm meldon Gigool from Mumbai I purchased a product M3 band worth rs 1299 but now I not available to take it I want to cancel the order completely. Order number vid AWB is[protected]. So I'm out of town I don't want the product plz cancel it. I hope the following request will be accepted as soon as possible.

Reply

Meldon Gigool's reply, Dec 31, 2018

Plz do the needful on time

Ecom Express Customer Care's response, Jan 8, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

R

Rushaid Khan

from Kanpur, Uttar Pradesh

Jan 7, 2019

Smart ring not support return my item

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Ecom Express Customer Care's response, Jan 8, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the new reverse pick up request.

Regards,
Team Ecom Express

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I am anuj kumar [protected]. I had an order through paytm mall and delivery made by ecom express but my product not delivered to me and it showed delivered at 22 november 2018. Awb no is[protected]. I called many times to customer care of ecom express but they had not done nothing about it. I want that in future they will not do like so. And i want my money back.

Jan 10, 2019

Complaint marked as Resolved

Issue has been resolved after long time . Ah, feeling better. My refund has been initiated.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly cross check with your family member/neighbor/Security/Reception and confirm to assist you further.

Regards,
Team Ecom Express

Jan 07, 2019

Updated by anuj101by2 I already checked

Jan 07, 2019

Updated by anuj101by2 Ecom express is doing cross check for last 1 month but nothing done by ecom

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D

Devraz

from Bhubaneshwar, Odisha

Jan 7, 2019

I'm not satisfied in the combo of wireless speaker and ear headphones .so I returned my order no.=46384
W=no=[protected]

Reply

Ecom Express Customer Care's response, Jan 7, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

A

Amarthapudi Rebel

from Kakinada, Andhra Pradesh

Jan 7, 2019

I call at responsible customer care no delivery time loss

Reply

S

Sai Bhargava

from Hyderabad, Telangana

Jan 7, 2019

Tracking no.[protected].Please do something as the package is important.i ordered it from myntra for the new year it has to be delivered 30th December but it's showing delivered but not delivered to me.We can't contact Eecom directly it has the worst customer service.If my query is resolved I will again edit this post

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Ecom Express Customer Care's response, Jan 8, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly provide your alternate contact number to assist you.

Regards,
Team Ecom Express

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Address: 686537

Worst experience. Very bad serviceee. Verry badd. My product is deleyed in kochi. I dont know the reason. The product has camed on 2nd january in kochi. Now its 6th januaryy. Its in kochi its self. Very badd servicee. Very bad. Pls do anything pls 🙏🏻

Pls do anything as possible.
Immediately
Make it fast as possible
Becuz. 8th and 9th are strikes in kerala.
So pls make it fast

Jan 6, 2019

Complaint marked as Resolved

I want my product tomorrow pls help me by giving tomorrow Because tomorrow evening i am going back to bangalore. Pls help me

Ecom Express customer support has been notified about the posted complaint.

Jan 06, 2019

Updated by dilesh das I want my product tomorrow pls help me by giving tomorrow
Because tomorrow evening i am going back to bangalore. Pls help me

Now also the product is delayed in kochi
They are not transfering to thiruvalla
Only about 90 km. They are holding. That product in kochi. Pls help me. By giving tomorrow

Jan 07, 2019

Updated by dilesh das Just simply showing resolved. They haven’t taken any action. Now also its in kochi. Worst service. Pls don’t do like this to ur customers. Why they are holding my products. I have booked a product from amazon. On 29th. And it has delivered me on day before yesterday. Very good service od delhiveryy. Very good service. Appreciate on that service. U guys are very worst service. Ecom

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

Jan 08, 2019

Updated by dilesh das Haven’t updated my product status. Still delayed in kochi.
Awd nmbr[protected].
Pls do anything
Requesting
Very shame on u ecom

Jan 11, 2019

Updated by dilesh das 🖕🏻

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Address: Panna, Madhya Pradesh, 488001

I ordered products in myntra app but i don't know my address is not correct i want to cancel my all orders but app not provide cancel option when product is delivered to other address so i know my products are reached other address plz cancel my orders
Orders airway bill no is
[protected]
[protected]
[protected]
[protected]
[protected]

Feb 8, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

Regards,
Ecom Express Team

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S

Seliyakaliyabali

from Ahmedabad, Gujarat

Jan 7, 2019

[protected]

Reply

Seliyakaliyabali's reply, Jan 5, 2019

Please ask help me please

Ecom Express Customer Care's response, Jan 7, 2019

Verified Support

Dear Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

G

Gaurav 7579

from Haldwani, Uttarakhand

Jan 7, 2019

My awb no is[protected]
From PayTM mall
Showing delivered but not delivered yet 24hrs is done
Delivery boy name is Daniel Thapa
No I am giving in photo
Take strict action against it

Reply

Ecom Express Customer Care's response, Jan 7, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, please share your alternate contact no. to assist you.

Regards,
Team Ecom Express

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Address: Panchkula, Haryana, 134151

I ordered something from myntra.com with tracking no.[protected] on 2nd of january and it shows me that the item was shipped to delivery centre on 3rd of january but since them whenever i am tracking the order on ecom express official website it keeps showing me that the pickup is scheduled for next day since last 4 days. I don't understand that what is wrong about the order and why it is being delayed

Feb 11, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the airwaybill Number.[protected], the said shipment has reached our Gurgaon hub and further it will be connected to delivery centre You can see the updated information once the shipment reaches the required destination.

Regards,
Team Ecom Express

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Address: 560040

Website: Econ express

I am supposed to receive a courier from this which they claim it dispatched using from express courier.

Following is the message i received from them.
Dear venkat ramakrishnan, your byjus learning companion is dispatched via ecom-expresswith tracking number[protected]. You should receive it in next 2-5 working days. For any query, please call [protected].

Couple times they had called me and i was out of station. But when i am back and checked in their website, it says it is delivered but no info on to whom they have delivered. It s been 3 weeks still did not get the courier.

Feb 8, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, please share your alternate contact number to assist you.

Regards,
Team Ecom Express

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Address: Araria, Bihar, 854328

I have order a denim jacket on 25th nov, 2018 to the address of raj kumar shah, s/o vishwanath shah, south maheswari near police station, post - jogbani bihar, ward no. 17 aria dist pin code-854328., ph-[protected] tracking number is[protected]. Its showing delivered on 1st dec, 2018 to forbseganj, but not received by the correct customer. Its delivered to someone else. I am calling several time in ecom customer care number and raised several complaints about it, but from last 20 to 25 days they are saying please wait 24 hrs or wait for 48 hrs, within that time your problem will resolve. But now already its more than one month but no proper response revised form them.
Please resolve my problem soon

Feb 9, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

Regards,
Team Ecom Express

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Address: Thrissur, Kerala

I ordered a shoes from myntra which is shipped by you. But yesterday i received a message from myntra that the order has been cancelled. It os because of your fault. I wnat my order. When yesterday moy i checked the status of my order it is shown that it is at delivery center. But now it is shown that it is at benglaru. How this happens. Where is my order. Should i get my order. I have already paid the cash through online transaction.

Feb 5, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Jan 05, 2019

Updated by Aslam Nazeer My order id is[protected]

Verified Support

Jan 05, 2019

Ecom Express Customer Care's response Dear Aslam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 267

parcel from nykaa

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not delivered my product... but stated as refused

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fastrack watches / fake products

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ecom express delaying my shipment everyday

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not delivering my products

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awb 283297602 not delivered from 24 december 2018

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parcel not received but wrong update by courier boy.

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ecom express pickup rescheduled for next day since last 4 days

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fastrack combo offer- fake

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return issue

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didn't got my order delivered but in the tracking information it's been showing that my order has been delivered

fail in delivery

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your employee at srinagar is committing fraud

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product not delivered to me

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getting late

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not delivered to

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pickup rescheduled for next day since last 4 days

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byjus learning companion

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denim jacket

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my order is returned back to origin

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