Ecom Express Complaints & Reviews

A parcel with awb no[protected] has not yet reached me. I received sms from your side twice that the parcel was out for delivery and could not be delivered with the reason that i had refused it. The delivery person has never contacted me either over phone or at the address mentioned. I have requested to make delivery on 17th. This is the second time i am having such a bad experience from the courier service. Its very diffixukt to reach out to you as your customer care nunber is never picked up or always our of device. I have requested delivery on 17th dec please instruct the delivery person to contact me before submitting such stupid reason for non delivery. You can contact me at [protected]

I am juned belim i purchased a product from paytm. My product was supposed to deliver on 13th dec. 2018. I was waiting for my parcel but at evening i checked paytm app i was shocked when i saw that status of my parcel was delivered... I called paytm customer care but no result i got i called ecom express customer care but then also i did not received any positive response... Vendor of ecom express of limbdi branch made my fradulant signature i am very much disappointed with such behaviour of vendor of ecom express

Hi my shipment has not been delivered & ecom express updating false update in courier shipment status. No delivery executive attempted delivery & false shipment status given which result to cancellation of my order. I have raised complain but they give false commitment that they will deliver my order in 24-48 hrs but they do nothing. I have called their customer helpline no. They said me sure they will deliver this order for proof i have call recording also if required i will share it. They harassed me. Kindly take strict action.

My awb no is[protected]
Everyday delivery boy promised to come always reported worng and he never come here
I always request him to com but he mark undeliverable but not curior are reaching the door step. His behavior on telephonic discussion was very bad. I have wasted my three days for this product but still i didn't get it. And today i found status rtolock

I order some products from nykaa worth rs. 2034. They shipped it through ecom express on 12th dec and it reached waleyar hub on 13th dec. But after reaching waleyar the tracking status is unchanged from 13th night. They says its in transit but there is no progress for 2 days. It didn't reach anywhere yet. I am expecting to receive the order by 15th dec. It's an urgent requirement.

My product sent from paytmmall with awb number :[protected] has been out for delivery on 13th dec, m not getting any single call from courier boy and m also not able to reachable to him. But when m tracking, it is showing delivery attempted but wrong address on another day 14th dec again i get message that product is out for delivery, same thing happened again i've not getting any call from courier boy. When i try to call him but not connecting the call.

The delivery boy is so irresponsible that he called me and asked for adress and i waited for hours and finally message arrives ua product couldnt be delivered and trying to call customer care service its not a valid number or the number is busy thankyou ecom express for such a good service. Such a waist of time waiting this people to reply to our complaint or speek to the coustomer loosed hope i[censored] can even get my product or this ecom team just cheated in me because it was a paid delivery hats off ecom keep up ua great # work

Logo ko chutiya bana rahe hey salle

I have an order from myntra. After the parcel reached my delivery destination i didn't get any call from ecomexpress. So i went there and tried to receive it from their office. This time they didn't respond and said they will delivery it to my address. But i didn't ever try to delivery the product and with out my knowledge they cancelled the order. This is very ridiculous.

I am ajay meena from bharatpur. My order samsung s9 compatible smart watch of rs 2429 was dispatched from an ecommerce online shopping website watchler.net and it shipped to ecom express but now i want to cancel it with order id 131952 and awb no.[protected] because i am unavailable in my city. Please try to cancel it because now i don't want it. Thankyou

Hi Team,
My product sent from PaytmMall with AWB Number:[protected] has been out for delivery from 11th Dec, M not getting any single call from courier boy and M also not able to reachable to him.But when m tracking, it is showing delivery attempted but customer was not availabl.HOW you people are updating these details m actually surprised.Atleast be professional.
M waiting in my office after my shift is over also, but not getting any update from the delivery person as well as m not able to reach to him also.
How you guys are working m not able to understand at least customer should be able to reach out to you by the number provided.
Please check this issue ASAP.

I return one product delivered by Ecom Express on 8th Dec. That day i didn't received any call from the person who came to pick it up. the same day i contact Customer care and request them to send somebody on monday coz, the given address is my working place. But got a call on sunday and i was failed to deliver him. after that day i was continuously following up with your customer care and they answer me to wait 24-48 hours but not received any update as of now. Kindly resolve it ASAP.

I ordered a saree from crazedemand an online site and the delivery was to be done by ecom express
My order no is[protected]Dates 18/11/2018)
Awb no[protected]
Till this date i have not received the item, when were i enquirer about the delivery the reply is “it will be delivered tomorrow”, at least 10 times i got the same reply, please look into this and do the needful

Very bad service you have in thodupuzha, i had ordered an item from amazon on2nd dec and which was delivered to your office in thodupuzha on 6th dec. They called in the evening and said to collect the parcel from their office by paying certain amount. I explained them it's doorstep delivery and i won't be able to come to their office. Again next day they did the same thing i repeated my answer. Everyday i used receive a msg saying my parcel will be delivered today and that never happened till 12th of december. By 12th evening i received a msg saying that the package is sent back as customer refused the package. They never ever called since the second and how could they do this when i stay just 3.4kms away from their office. I complained to amazon and they asked me to wait till estimated date i. E 14 to 15th of dec but before that they returned the package. And again there was one more item which was supposed to be delivered today as per the msg again they dint and msged later in evening saying item is undelivered as you wr not available which never happened. Horrible experience i faced with ur team. Very bad.
I wish u respond to my mail and take sever action as this is not my first complain about ur team.
I have complained to amazon, seller and now to you.

Awaiting for your reply with positive response

My packet is not being delivered nor I am receiving any call or sms from the courier. Please see the alert I received below:

Delivery alert: Hi Palchen D Chaktha, we were unable to deliver your My Little Pony 12 Pcs... on Wed, Dec 12, 2018. Your order has been shipped with our courier partner Ecom Express with tracking number[protected]. To provide your preferred delivery date click on the link www.snpdl.in/jpl71jrdc

Kindly take action

I have order item from hopscotch and they sent the item using ecomexpress.

Both hopscotch and ecom express have worst customer support. They never bother about customer relation no follow up by any one.

My parcel not delivered. As per there status could not able to contact the person, and returning the parcel.

But the never called me or have done any delivery attempt. Pathetic service.
Avoid this kind of courier companies.

Tracking number is[protected]. I ordered my package from Glazed.inc on 29 November 2018 and today its 10 December 2018, the package is still not delivered. I'm contacting Ecom express customer care everyday for past 6 days with no help given. They Promise same thing everyday that the package will be delivered today and I'm kept waiting. The contact number they gave me are wrong numbers and customer care has done nothing to help me. Please help me get my package.

I ordered some stuffs from club factory and on tracking I found that the order reached my town on 6th Dec and an delivery was attempted but they didn't call me the whole day even for asking the address details if it was difficult to find instead they updated the status as wrong address (all my orders are delivered at this address) then I tried contacting them but their number was not reachable, so I had to search for other numbers online and after trying 2-3 numbers the last one responded and that too was of Delhi, there they gave me another number which was of the ecom express Assam branch. The person answering the call spoke politely and said that my order will be delivered the next day (9th Dec) but it was not delivered and so on 10th Dec morning I gave them a call and they said they will deliver it soon but on 10th Dec 1:42p.m. someone from the ecom express office Assam called and said that my order got RTO locked and so I won't get my order instead it will be Returned to origin and I will get my cash back...
I contacted them 2-3 times to get my order delivered and still it's going back, and then they ask me to reorder it. I needed those things now urgently and even after reaching so close it was going back due to their carelessness.

My awb no is[protected]. I have not received my delivery yet and when i tried to call your company it said that they are not responding. I have not received any call from your company i got only 2 msgs
First one is for going to deliver today than after 2 mint we are unable to deiver
Is this any kind of joke or what?
My given info is correct & my contact no is also correct i. E. [protected], [protected]
Please deliver my package asap.

My name is kohila r. I make a online shopping adjustable waist band through paytm with online payment. My product not delivered till now but it shows delivered. The ecom courier persons number also wrong customer care also not connected. How can i get my product or get back my money???
My awb number:[protected]
Order number: [protected]
Order placed on : 4th december 2018
Package out of delivery: 9th december 2018
Out for delivery: adjustable wais... (Order id [protected]) will be delivered today by gireesh kumar, reachable on [protected]

Sir,
My awb no is[protected]. I am getting wrong info since 6 dec 2018 that i will get my parcel in one day but till today they are repeating same thing and i have not got my delivery. On 9/12/2018 i contacted customer care again and i talked to mr. Vikash sahu, he talked very rudely and with bad behaviour. I am very disappointed by your service especially your customer care.
Please lodge my complaint and take some appropriate action so that i can get my parcel asap and please provide my complaint reference no.
Thank you
Indradev kumar