Ecom Express Complaints & Reviews

My packet is not being delivered nor I am receiving any call or sms from the courier. Please see the alert I received below:

Delivery alert: Hi Palchen D Chaktha, we were unable to deliver your My Little Pony 12 Pcs... on Wed, Dec 12, 2018. Your order has been shipped with our courier partner Ecom Express with tracking number[protected]. To provide your preferred delivery date click on the link www.snpdl.in/jpl71jrdc

Kindly take action

I have order item from hopscotch and they sent the item using ecomexpress.

Both hopscotch and ecom express have worst customer support. They never bother about customer relation no follow up by any one.

My parcel not delivered. As per there status could not able to contact the person, and returning the parcel.

But the never called me or have done any delivery attempt. Pathetic service.
Avoid this kind of courier companies.

Tracking number is[protected]. I ordered my package from Glazed.inc on 29 November 2018 and today its 10 December 2018, the package is still not delivered. I'm contacting Ecom express customer care everyday for past 6 days with no help given. They Promise same thing everyday that the package will be delivered today and I'm kept waiting. The contact number they gave me are wrong numbers and customer care has done nothing to help me. Please help me get my package.

I ordered some stuffs from club factory and on tracking I found that the order reached my town on 6th Dec and an delivery was attempted but they didn't call me the whole day even for asking the address details if it was difficult to find instead they updated the status as wrong address (all my orders are delivered at this address) then I tried contacting them but their number was not reachable, so I had to search for other numbers online and after trying 2-3 numbers the last one responded and that too was of Delhi, there they gave me another number which was of the ecom express Assam branch. The person answering the call spoke politely and said that my order will be delivered the next day (9th Dec) but it was not delivered and so on 10th Dec morning I gave them a call and they said they will deliver it soon but on 10th Dec 1:42p.m. someone from the ecom express office Assam called and said that my order got RTO locked and so I won't get my order instead it will be Returned to origin and I will get my cash back...
I contacted them 2-3 times to get my order delivered and still it's going back, and then they ask me to reorder it. I needed those things now urgently and even after reaching so close it was going back due to their carelessness.

My awb no is[protected]. I have not received my delivery yet and when i tried to call your company it said that they are not responding. I have not received any call from your company i got only 2 msgs
First one is for going to deliver today than after 2 mint we are unable to deiver
Is this any kind of joke or what?
My given info is correct & my contact no is also correct i. E. [protected], [protected]
Please deliver my package asap.

My name is kohila r. I make a online shopping adjustable waist band through paytm with online payment. My product not delivered till now but it shows delivered. The ecom courier persons number also wrong customer care also not connected. How can i get my product or get back my money???
My awb number:[protected]
Order number: [protected]
Order placed on : 4th december 2018
Package out of delivery: 9th december 2018
Out for delivery: adjustable wais... (Order id [protected]) will be delivered today by gireesh kumar, reachable on [protected]

Sir,
My awb no is[protected]. I am getting wrong info since 6 dec 2018 that i will get my parcel in one day but till today they are repeating same thing and i have not got my delivery. On 9/12/2018 i contacted customer care again and i talked to mr. Vikash sahu, he talked very rudely and with bad behaviour. I am very disappointed by your service especially your customer care.
Please lodge my complaint and take some appropriate action so that i can get my parcel asap and please provide my complaint reference no.
Thank you
Indradev kumar

The delevery boy is refuse to delever my product in home delivery. He say you come and take your product. And says if you will not come, i will returned your product where to ship.. And automatically generate a false message that 'the product was undelivered as you refused to accept it'.
So please sir solve my issue and delever my product at home as soon as possible.

Sir i buy combo of 3 fashionable style slim fit shirts
- choose size: xl, vye0exsdps1, price-rs.899 rs.899, cod charges:rs.0
Sub-total:rs.899, shipping rate:rs.100, total:rs.999
Payment address/shipping address-malay kumar nayak, at/po - jharpokharia, near old sbi, mayurbhanj 757086
Order id: [protected]
Date added: 24/11/2018
Payment method: cash on delivery
Shipping method: shipping rate, email: malay. [protected]@gmail.com
Mobile: [protected], ip address: 157.41.20.175..
I want to return the product because of when i open the packet i see that those are not same what i want

I ordered a saree which looked gorgeous in the photos.in the photos it appeared to be quite expensive and costed me 990 rupees. But when the product got delivered i found out that it was some cheap saree, whose market price will be hardly 300 rupees, the fabric is not at all good and its a severe fraud case. The things that are delivered are so different that than the things that they show us. I was serious action to be taken against all this fraud.

Order no of[protected]
Courier boy mobile no.[protected]

We have received a phone with above such mobile no. From your courier boy.

Missaviour of courier boy, he will talk very bad language.
As per boy today, he will not delivere item.
When we ask for not delivery that item, the way of talking is very bed, unsatisfactory.
That is very bed service of your company.

So kindly i have requested to you kindly take action against boy.

Hello sir my name is navneet i was order of 3 peace shirt mai order amount is 1000 main jo product order kea tha vo deliver nahi hua h bulki dursa kuch order deliver hua hai please return my amount and refund your product s as soon as possible please help me and you are product material is very bad so i will return your product nd plz contact me on [protected]

My orders are not delivered to my shipping address... And there is an ecom availability ear my locality... The executive called me about address confirmation... But i m nkt getting product... They will send those products to senders... I m facing this problem second time... Recently i have placed an order through flipkart.. As per tracking due date was december 11 for delivery... But in tracking details i got msg by ecom... The address was unlocatable because of that they have not delivered... Actually thry didn't approach me for address confirmation.. Even they didn't called me also... Plz resolve this problem...

My self nency agrawal. I want to complain for my product. I am re seller and i dispatch my product to my customer through ecom express courier partner. The company lost my parsal of product and last 10 days they can not give any update about my parsal and then i complain to customer care so thy resolve that u have to talk to city supplier head nd thn i talk to them nd request to return my parsal any how within day so thy can return with label of nancy agrawal nd customer name is alam ara bari but the product is change nd my product cost is 4000/-. And thn i complain to city head so thy told me that we r not responsible that u pickup wrong product. We can not check that which is ur product nd then i call to customer care so thy guide me that u talk to seller central... But why should ii talk to elanic customer care..??
Courier partner can not dispatch my parcel till date so they are responsible for this situation.

I ordered a combo pack on paytm on 28 november. I paid the money online. On 5th december, i received a messege which informed me that the product would be delivered that day. But the courier boy didn't call me. I tried to call him with the number sent, but didn't connect. At the evening, messege came that delivery would be done on 7th dec. Today, is 7th dec, there is no messege come which show "deliver today". Then i have checked on paytm. But i have seen the product is delivered. I tink something wrong is happening. Help me.
Order id [protected]
Courier boy name golam mustafa
Contact no. As shown in messege [protected]

Hi,

Awb no:[protected] &[protected]

On november i ordered on nykaa.
Items not delivered till now but it shows customer not available, but i did not get any call from the delivery boy. I already contacted the customer care executive they told me the product will deliver today for past 5 days. I attached my awb no. Please take some actions immediately.

My order no. 1503963
This is defective piece of product so i want to return it as soon as possible .
Its quality is very poor. When i order it then promised here for replacement without any question .but when i talk to him then his behavior is so rude and block me from their group. Its cheating with the faith of customer.
take it from my address
Flat no. 56
Subhash khand, giri nagar govindpuri new delhi
Pin code 110019
This product deliver from fashion forever.

My self is neeraj. I got the message fr ecom that in first attempt call not picked that is why reverse order order could not pickup while no call made from ecom side.
This has been happened 5 times. Each time i called to ecom customer care and they update me that they will pick it up tomorrow at 12.00 o, clock. But nothing happened.

First shipment[protected]
Second shipment[protected]...

Hello,

Tracking number:aljcd[protected]yq

I have order a product form bandgood.com and it was shipped via alljoy courier company.

The alljoy tracking page show the package is delivered but i haven't recieved the same,

The package never came to my place or even i didn't get any call from the delivery executive about the same.

I did not received any sms for delivery confirmation and still the status on the tracking page was changed to delivered.

I cross check with neighbor also but they are not received and one more thing without my id or signature how the delivery completed and the shipment date 04-12-18 i am in home only so when shipment is delivered i am totally confused do need full

Hi, this is related to ecomex awb no.[protected] concerned with medlife order no. Or9757aw-004a. The shipment is pending at ecomex delivery centre since 18th november. They have not made any communication with me, but shown the status as 'customer not available', 'refused by customer' etc. I wonder why the parcel is not delivered to me inspite of all details being correct. Kindly look into the matter and do the needful at the earliest. O