Ecom Express Complaints & Reviews

Address: East Godavari, Andhra Pradesh, 533101

Sir, I was ordered products in club factory online . Your delivery agent called me for recovering delivery . They told, we don't come to your area please suggest any other area .i gave another area as a option for delivery . They told me that's ok for him. Even after 3 days i didn't get my order . And status of order was changed to item was delivered. Why much late for delivery and negligence . Where was my order ?

Dec 25, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

Ecom Express Customer Care's response Dear Dinesh,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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Address: New Delhi, Delhi, 110058

Hello, i am order a item through samsung and item delivered through ecom express. On sunday my office close and i got a call from delivery executive and i am told him my office closed due to sunday and he ask me for my no, when i am asking him why you need my contact no so he told me, sir i am calling from app and please give me a contact your contact no i'll call you. And after waiting two days when i can check my status in ecom's website so i see, my order shown delivered, the company was totally fraud or executive is fraud take a strict action against executive or company.

+1 photos

Dec 24, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. As discussed, with reference to your query regarding the shipment has been delivered.

Regards,
Team Ecom Express

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A

Avanish Gargava

from Indore, Madhya Pradesh

Nov 20, 2018

Your person didn't contact me Today for return pickup of the parcel number[protected]. But he reported in his log that he tried for pickup and contacted me.
Your persons are not are honest to perform .their duty

Reply

Ecom Express Customer Care's response, Nov 22, 2018

Verified Support

Dear Avanish,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Website: ecomexpress.in

Dear all, i have got massage that ecom express will pick my reverse shipment on 17/11/2018, but they din't pick the packet on same day so i deed call to ecom express service no.[protected] and they promised that the very next day pickup will happen but not happened that day also. I m calling them everyday and they promising for next day pickup everyday even today also i called them for the same but they saying for tomorrow again. Why is it like that? They should know about customer value. (Shipment no.[protected] i want my packet pickup should done by today for my correct product replacement)

Request to help me out and please do the needful as soon as possible.

Thanks & regards :
Abhijit

Dec 25, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

Ecom Express Customer Care's response Dear Abhijit,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in reverse pick up. With reference to your complaint, we are coordinating with the concerned team to get this done in next 24-48 hrs.

Regards,
Team Ecom Express

Nov 24, 2018

Updated by Abhijit Mashahari Dear All, Still nothing any call and pickup from Ecom Express..This is very disgusting. They suppose to pickup on 17-11-18 but not happened till date. Is this the customer service for them ? If you paid for a particulate product & you get a different product how will you be satisfied ? Please do help me to get my correct product..

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R

Ravi9670

from Lucknow, Uttar Pradesh

Nov 26, 2018

Revarce pickup not complete
I have no received any call
And my complain not reopen
I do complain 23 nov. 2018
No any update tracking
Tracking id.[protected]
Please pickup fast my product

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Ecom Express Customer Care's response, Nov 27, 2018

Verified Support

Dear Ravi,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall cross check with our center and try to get the issue resolved.

Regards,
Team Ecom Express

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Address: 560032

Website: Eexata.com

Hi team

This is to bring to your kind attention that the product i received was fake and different and not as what i ordered. I am deeply saddened and i want to complain regarding the same. Please initiate a refund request as soon as possible.
I ordered the product from eexata.com and they are scamming people unset the nose of ecom and it brings a bad name to ecom as they are allowing it to happen.

Order no[protected]

Reason for refund - i have received a different and cheap product.
The awb number for ecom is[protected]
Please look into it and take severe action regarding the sender on the products

+4 photos

+1 videos

Dec 24, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

Ecom Express Customer Care's response Dear Pawan,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards in this regards. With reference to your complaint regarding the Quality of the product, we shall coordinate with your Shopping portal to arrange a call back from them to get this resolved.

Regards,
Team Ecom Express

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Address: Mansa, Punjab

Hlo my name is gourav. I have ordered a combo of jack klein from paytm. And it should be delivered by ecom express. But it is not delivered yet and paytm is showing that the item is delivered. But i didn't got it. The awb number of my item is[protected]. I want my delivery fastly. I have called your customer care number but they didn't did anything and said that they will investigate it. But they didn't does it. I want order of jack klein combo as soon as possible

Dec 22, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. As discussed, with reference to your query regarding the shipment has been delivered.

Regards,
Team Ecom Express

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Address: Kozhikode, Kerala, 673521

I ordered a mosquito net on Amazon (order no.[protected]and the item was sent through Ecom express (awb[protected]. The delivery boy called and asked me to pick up from his office. I said the order is for home delivery and the item needs to ne delivered to my house. Delivery boy's communication was in an arrogant tone. Subsequently, I kept on getting message that item would be delivered, but nobody called. I kept following up with Amazon and they assured that item would be delivered. To my surprise, now I was informed that item is returned because I refused to accept. I have been waiting for this item more than a week. There was a fumny reason for not delivering like heavy rain/ natural calamity. To my knowledge, there was no such incident on the mentioned day.
Kindly investigate the matter and let me know your action.
Thanks and regards,
Thulasidas

+2 photos

Dec 23, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

Regards,
Ecom Express Team

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S

sandipmota123

from Mumbai, Maharashtra

Nov 20, 2018

I have not received my courier since it was place on 05/11/2018 and received in ahmedabad hub on 06/11/2018. courier contains food items.
awb number[protected]

Reply

Ecom Express Customer Care's response, Nov 22, 2018

Verified Support

Dear Sandip,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this investigated and try to get this resolved.

Regards,
Team Ecom Express

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Address: 144221

My name is sarbjeet singh. I have ordered a product last 4 day back and its delivered yesterday 2:50 pm. I have opened that product there was a duplicate power bank and wireless headset was came on that product. Now i want to return that product please send the person to return that product and i will be thankful to you. Order no - dhfs1052455, tracking id (Dhfs1052455) and please send the person to this address
V. P. O nangal bihalan
Teh mukerian
Distt hoshiarpur
And my contact number [protected]

Dec 21, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Ecom Express Customer Care's response Dear Sarbjeet,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

Nov 20, 2018

Updated by [email protected] Shopping portal contact is switch off
And not a return product options

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Address: 673105

Website: www.ecomexpress.in

Even after three to four days and after 8 to 9 times of calling the customer service two of my products from amazon which has already reached the vadakara centrr remains undelivered. The ones delivered were not to my home front but made me walk around 1 km. The service provided by amazon has become questionable due to the poor quality of delivery option from these third party people. This problem doesn't happen at cities but not in places like vadakara. Please try to regain the confidence

Dec 21, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Ecom Express Customer Care's response Dear Jeevak V Divakaran,

Greetings From Ecom Express

We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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S

supriyo majumder

from Guskhara, West Bengal

Nov 20, 2018

I have a reverse pickup, , its tracking id is[protected], is take to me last month 30october but is not delevered, , its take too many times more then 20days, , i[censored] people are not delivered this item so please stop your services

non delivery of product post date - Comment #3275529 - Image #0

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Ecom Express Customer Care's response, Nov 22, 2018

Verified Support

Dear Supriyo,

Greetings from Ecom Express!

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused in this regards. Please be informed that the said shipment is currently untraceable and same is under investigation by our security team for which we need time and once we get a final update, we would confirm back. Meanwhile you may contact your shopping portal for assistance.

Regards,
Ecom Express Team

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My order was picked up by ecom express 2nd of november which was deliver at club factory delivery center within 5 to 10 processing days whis is return policy of club factory and now 17days already passed and tracking id dont show my order related information after 13th november, i have call on coustemer care for return and refund details but they dont give any information regarding this and cut the call before any satisfaction by me,
After 13 nov i have called daily in ecom center and they give me they same answer.still i have problem with this product refund. Soo i want my refund as soon as and take a strict action to the ecom express,

+1 photos

Nov 19, 2018

Complaint marked as Resolved

They didnt send me any mail and i was call on 08376888888 and they repeatedly dropped my call

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

Ecom Express Customer Care's response Dear Sunil,

Greetings From Ecom Express

Thank you for writing to us. We sincerely apologize for the inconvenience caused to you. As per our records we are unable to trace your shipment currently. Please be informed that the said shipment is currently untraceable and same is under investigation by our security team for which we need time and once we get a final update, we would confirm back. Meanwhile you may contact your shopping portal for assistance.

Regards,
Ecom Express Team

Nov 22, 2018

Updated by Sunil palsania Why are you lie me daily from last 7..8 days that your return product will be reached at delivery centre within 24 hours

Nov 25, 2018

Updated by Sunil palsania My complaint is not solve, and didnt give any update, what is your problem ecom express??
I want my refund immideatily and i cant wait more.

Dec 05, 2018

Updated by Sunil palsania Still i dont get my refund, i cant wait more now i want to my refund immideatily, i call on your coustemer care daily but your answer is same that plz wait 24hr from last 1 month,

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Address: 110016

Dear sir\ ma'am
My parcel (Awb no[protected] was being shipped by ecom express. It was supposed to be shipped on 11 or 12 november 2018 but due to some technical issue, my contact number was unreasonable for some time! After that, i received only one message from ecom express that i am attaching with.

I tracked on club factory app, it was showing to be redispatch on next business day, but after 2-3 days it was showing...

+7 photos

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Address: Mehsana, Gujarat, 384210

I had complaint earlier also for the product having tracking id[protected], but nothing happened till yet. So i want to know, will i receive my item or not?
I asked the delivery boy many times about my parcel but he's not sure whom he had given. Also i have shown the faces of receivers at my home but he told its not them whom i have given.
So please tell me when & how i will get my parcel. This parcel was not so costly, think i was ordered parcel whose value will be more than 50k, then also he delivers the item to the wrong guy, then in that case who will be responsible.
I request you to kindly look out in this case or else ask the courier boy to return my money (The cost of parcel).

Ecom Express customer support has been notified about the posted complaint.

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F

Firdous Kk

from Chennai, Tamil Nadu

Nov 20, 2018

AwB :[protected]
I have ordered an item from flipkart and delivery date was 9th November. Still item is not delivered. They send messages saying product is out for delivery and finally they will send that i have refused the order. Please take necessary action on this.
.

missing parcel - Comment #3275579 - Image #0

missing parcel - Comment #3275579 - Image #1

Reply

Ecom Express Customer Care's response, Nov 22, 2018

Verified Support

Dear Firdous,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

As per our records your shipment 275394289 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ecom Express Team

S

Salma Israil

from Jamshedpur, Jharkhand

Nov 20, 2018

My awb number[protected]
3 november se shipped h..10 ka date tha...abi tk ni pahucha...8 se bhagalpur me h...waha se 5 din ho gya abi tk ni bdha...kb aega mera saman????amazon pe order kiya tha 1 ko hi...aj 13 days ho gya...

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Ecom Express Customer Care's response, Nov 22, 2018

Verified Support

Dear Salma,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we shall coordinate with our center to get this resolved. But due to an issue, anticipate delay in delivery. Meanwhile, please contact your shopping portal in this regards.

Regards,
Team Ecom Express

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Sir mane Flipkart we ek order mangwaya that Jo ki aap ke ecom ke throw aa rha tha Jo ki aap ke wishmaster be mere pass Bina call&msg liye Bina hi mera item return kr or bol Diya ki m ye product customer Lena nhi chata hai
Mera
AWB no.[protected]
Hai Jo ki curiar aap ke wishmaster be caps kr Diya us ke parti sakt Karachi kre
Name vikash kumar

+1 photos

Dec 22, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Nov 18, 2018

Updated by V Kumar Hudiyawal Sir jo problem hui hai us ka kya samadhan hoga

Nov 18, 2018

Updated by V Kumar Hudiyawal Or sir mera ek item 04nov2018 ki hi filipcart se attached hua that us ki koi bhi location nhi malum ho rhi hai please us item ki mere site addres pr dilever karwane ki kirpa kare thanx

Nov 18, 2018

Updated by V Kumar Hudiyawal My mob no [protected]

Verified Support

Nov 20, 2018

Ecom Express Customer Care's response Dear Kumar Hudiyawal,

Greetings From Ecom Express

We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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P

Pandit Amit

from Muzaffarpur, Bihar

Nov 20, 2018

The courier boy not contacted to me and wrong reason to updated to courier office.. My return request update from more than 8 day.. Plz quick action and revert to me.. I request my product received to urgent basis.

Reply

Ecom Express Customer Care's response, Nov 22, 2018

Verified Support

Dear Amit,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

J

Jyesh

from Mau, Uttar Pradesh

Nov 20, 2018

I picked on 23 October now today 14 November item not shipped at a tym nd it's taking more and more

Reply

Jyesh's reply, Nov 15, 2018

My order yet not selected at a time it's taking 3 weak

Jyesh's reply, Nov 15, 2018

My order not delivered at a time

M

Mahshoom

from Taliparamba, Kerala

Nov 20, 2018

Hello sir,

I have shiped an item on 29/10/18 to Sambalpur pin:(768016)..the item arrived there on 08/11/18..but still its not delivered to customer.. My customer has very urgent for this order..

So i requesting to you to take an immediate action

Tracking id:[protected]
..From 679308 (pin code)

Yours sincerely,
Mahshook

Reply

Ecom Express Customer Care's response, Nov 22, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered on 15th November. Request you to kindly cross check and confirm to assist you further.

Regards,
Team Ecom Express

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Address: Kamrup Metropolitan, Assam, 781024

My shipment #[protected] has reached guwahati 5 days back according to tracking details.

But it has not reached me yet nor they hav updated any order status since 5 days.

The shipment was through nykaa. It was supposed to be delivered by 16th november.
It has been dispatched from guwahati hub at 6.30am on 14th november.
After which there is no update.

Im scared my item may be lost.

I have faced a lot of inconvenience with ecomexpress with most of my deliveries earlier.

Kindly look into the matter at the earliest.

+1 photos

Nov 20, 2018

Complaint marked as Resolved

Ecom express rang me up after repeated calls. Then finally got my package delivered after a long delay.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Ecom Express Customer Care's response Dear Puja,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected].

Regards,
Team Ecom Express

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I was expecting my parcel from amazon on 16th nov. But they sent me a message in the evening that your courier was undelivered because o[censored]navailability of receiver (That is me)... But their agent didn't even call me or reached my place.. And also they haven't delivered me yet my parcel even after my complaint... This is my third bad experience with this courier service company... So please do not trust this company... Worst service ever

Dec 21, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Ecom Express Customer Care's response Dear Preksha,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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Address: Gurgaon, Haryana, 122052

Website: Glowroad

Dear sir /mam

My name is rafikul islam yesterday your courier excutive was called me on that time i m not available at my address i had told to him please deliver my parcel on sunday bcoz i m on leave today after my request he is make my parcel rto.
I requested to you please deliver my parcel today my parcel tracking no is[protected]
Address imt manesar gurugram

Dec 26, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Ecom Express Customer Care's response Dear Veer,

Greetings From Ecom Express

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Sehore, Madhya Pradesh, 466446

Hello sir i collect my order but they not confirmed my delever till now awb number is[protected] and one more awb number[protected] and i want to return my order because it is different thats why so plese sir i want your help to do that as soon as posible okk i am facing more problem because i pay money and now they are not confirmed my order to delevery

Dec 28, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected].

Regards,
Team Ecom Express

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Address: Junagadh, Gujarat, 325215

My name is manish nekwal, i have ordered a product last 10 days back and its delivered today afternoon 3:30 pm. I have opened that product there was a big size xxl was came on that product. Now i want to return that product please send the person to return that product and i will be thankful to you. Order no[protected], tracking id. And please send the person to this address
Shree bala ji e-mitra nekwal sadan ward no.07 mangrol baran rajsthan

+1 photos

Nov 17, 2018

Complaint marked as Resolved

my problem very speedly Slove

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Address: 852128

Sir my name is ayush kumar kedia i live in village - sonbarsa raj district - saharsa pincode - 852129 bihar sir my awb number is[protected] sir, i did this order at paytm but so far the order has not been delivered to me. It has taken a long time to deliver delivery. The order expected delivery date was 15 november 2018 but so far my order has not been delivered to me and it is being very delayed sir, i checked my online status, it is telling me in bhagalpur arrived on[protected] that it has reached bhagalpur for more than 3 days, but it has not dispatch yet soand when i call ecomm express's customer care, it is said 24 hours but it is not delivered even within 24 hours. Please join hands to request that you register my complaint and please take appropriate action and get my delivery done as soon as possible.

+1 photos

Dec 26, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Nov 18, 2018

Updated by Ayush Kumar Kedia Sir jald se jald mera product mujhe deliver karwaya jaay please sir mei aap logo request karta hun

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Nov 20, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the Airwaybill Number.[protected], we shall coordinate with out center and try to get this connected at the earliest.

Regards,
Team Ecom Express

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Address: 411037

Website: Ecom Express.in

I had a reverse order picked up on thursday for caratlane. The deliver is still not reached. Today again i got a call for a pick up. I was a little concerned as the consignment was in gold. I called your call center and sorry to say all your representatives are pathetic and unhelpful including a supervisor who hung up on me. They were not ready to transfer the call without a awb no which i don’t have. All i have is the receipt of the pick up. Is this how a customer is treated where their details cannot be tracked with a order no which you have provided or with cust contact details. 4 calls answered by kiran sachin abhishek and pramod who transfered the call to a female supervisor who hung up.

Dec 23, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Ecom Express Customer Care's response Dear Leah,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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Address: 600122

Website: Watchler.net

I am shoaib akthar. For an emergency problem i want to cancel this order now. My friend is hospitalize now. So i have a big money problem. I can not pay the required money. Please cancel this order. My order tracking number is wt89072 and my air way bill is[protected]. Now i am out of station. So i can not except the order. Please cancel this order now and send me confirmation.

Dec 21, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

Regards,
Ecom Express Team

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 275

delivery not received

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I didn't get my order but company shown delivered

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reverse pickup not happened.

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I'm complaining about a fake scam going under the nose of ecom

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jack klein combo

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product returned without attempting to deliver

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duplicate product

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non delivery of product post date

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about return and refund

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parcel lost | wrong delivery update | shipping related | awb no - 282221548

missing parcel

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wishmaster ke bare me

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delay in delivery. no update on order status even after it has reached my city guwahati since 5 days

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order from amazon

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why make rto

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order

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refund my amount 599 only

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not deliver my product

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bad customer service

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cancellations of order

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