Ecom Express Complaints & Reviews

I have purchased a saree which is not as per the picture seen in the website, it is totally different, the product is very dull, it was written as silk but it is synthetic saree which is not more than Rs.150/-, the product seems it is second not looking fresh piece. the print is totally different, the colour is totally different. i would like to return it at any cost.

Tracking number is[protected]. It is shows 02/12 out for delivery somebody calling and taking my phone number also. But nobody calling to me and it delivery status shows that i am refused product and next day also came message out for delivery please available on phone but nobody came to me or call also but same shows on status i am refusing iam also complaint your customer care centre they are neglect to answer
Today also same i am refusing product
Is it service to customer
You should shut down your company. How can you behave like this with chsyomers. You made a mistake but you are that put on me

Am erumalla santhosh
Item i'd [protected]
Order i'd [protected]
Awb no[protected]

Item not delivered till now but shows status as delivered at siddipet mr pitla prashanth courier boy who attended that product. I want to help you to deliver my product back to me. Even that boy did n't called me about delivery regarding so please help me
My mobile no[protected]

On 27th november i ordered a mpow
Headphone in paytm mall app. And it was providing me a message that it was transporting internationally but it had released in delhi. But the shipment is delayed and daily it showing picked up rescheduled for next day. It showing it for 4 days.😕the payment method is online via paytm wallet. And it showing the expected delivery date 12 december but it reached in delhi so why it delaying daily by showing useless reasons 😡😡. That's not fair. I need it fast. For 4 or 5 days it giving same reason. I'm giving the tracking details and a screenshot for better reply.
Kindly please look into this matter. Hoping a logical reply from team ecom express.
And kindly dispatch the shipment from delhi hub to my nearest hub..👍👍👍👍
The shipment delivery address is goultuli lane, mokdunpur, malda, west bengal - 732103. Opposite lane of malda sonoscan.

#my order's awb number of ecom express[protected]
#ecom_express

Awb:[protected]

Shipment went for out for deliver on 2nd december but was never delivered to me. Instead its status changed to delivered automatically and since then i have been begging the customer care (On phone) asking status of my shipment to no avail. They have no answer and always same response that complaint registered, yet they refuse to provide a complaint number saying "we do not have notification for complaint number via email or sms).

Pretty sure the courier/delivery boy stole my courier and now ecomexpress is doing nothing to know whats wrong or resolve the issue.
Lack of responsibility and prompt action is the cause for such fraud companies opening every month in india.

And before the helpdesk asks any generic questions, no it was not delivered to any mailbox or my neighbors. I live in a society/flat and entry to the society is not allowed by security people to outsiders unless they call and confirm it with me/residents.

Furthermore, the customer care is even declining to provide a proof of receipt/signature if the courier boy marked it as delivered.

Hi, i ordered a product from paytm mall. I got a message that the product is out for delivery, but i did not get any calls regarding that delivery. I also try to reach out that person but while trying to call him its asking for some every bill number. Please help me to get my product. This is my number [protected]. And this is my awb number:[protected]. So, please take some actions immediately.

The delivery person didn't attempt delivery today and has updated status as
Your MEDLIFE order AwB[protected] was undelivered as you refused to accept it. For further instructions, click http://ecxp.in/?q=[protected]
I hope u understand I ve ordered a consumable and it can't be play around with like this.
It's ridiculous. I don't even have a direct number to call u on. And the number in the msg is not recognizing my AwB number. What's happening.

I have ordered a jeans
But the product has not arrived yet but the site shows it was delivered to me
But no call has been came from the delivery agent
It has been 2days but no calls came and that is a prepaid product
The awb no is[protected]
And the delivery agent name is ganesh muduli and his ph no is [protected] which is not reachable
Solve my problem

I have ordered a product from max, received a message on dec 1st that the product is out of delivery around 12, later i received one more message at 6:43 saying he product is not delivered as the customer is unavailable. But i didn't receive any call from the executor also the number provided in the message is not connecting. While i track the awb number[protected] it says delivery attempt need to be done on dec 2nd, but i didn't receive on that day too. Please let me know when i can receive my product, as i am leaving home within in two days.

I ordered a facewash from paytm. Ecom express was the courier service... When try to opened the parcel box it was already opened... Seal was broken in upper and beliw portion of the one side and also one edge was seems to be purposefully broken... Seems like someone try to open it and checked the product and then fold back that in tha sameway so that no one will notice it in the first time... This was the first bad experience from ecom express... After few days only i ordered a parcel from paytm again... This time also the condition was same... Seems like almost try to steal from the parcel...

This is first order num of paytm [protected]
Second order ecomexpress awb num[protected]

I returned a product bought in flipkart to ecom courier person, he didnt provide any acknowledgement except the digital signature but the status of the product is not changed yet, it still shows i will be getting a person to pick up the product again, now i lost my product and also the person who stole my product.

Below are the details
Shipment number[protected]
Product was picked up on 23 nov friday 2018
Timing - 5:01 pm
Recieved call from -[protected]
My contact : [protected]

I have received a defective product of i8earpods please refund me my money fraud company... I need my money back
Order date-nov 16, 2018
Invoice no.-iep44114
Invoice date-nov16, 2018
Piece-1
Order i'd no - iep44114
One earpod doesn't have it's button so please take ur product back n refund me i don't want any o[censored]r product and refund me as soon as possible otherwise i would have to take strict action against your company.
Thank you

I have not received my 2 order yet.
the deliver boy lies on tracking by saying heavy rains amd consignee said for future deliver.though no contact has been made for me by ecom.
the parcel is already 4 days late still no proper date given. from last 4 days it is showing delivery attempt and false excuses are given by customer care

i am 24*7 available to collect product but no responsible response from ecom

Awb[protected]

I ordered from nykaa.com on 29th november 2018. But i did not revieve my courier and yet the status here says delivered. I checked on nykaa.com it says in transit and over here it says delivered. I do not understand where my parsel is and who is to be accounted for my money because i have prepaid for the courier. The parsel contains gift for my sister and i want to give it to her on her bday.

Plz resolve my issue as quickly as possible.

It is to inform that my shipment awb[protected] was received by ecom sukma by 17 nov 2018. But after lapse of 2 weeks the shipment not delivered to me however a message recd fm ecom that your shipment delivered personally delivered to me. It's completely rubbish. They did not deliver the shipment to me and detained it at ecom office.in this regard self contacted over ecom supervisor over telephone. During first time he picked up my call and told thar yr shipment being delivered. On recently he or his delivery not picking up my calls. It makes my time waste and believe over ecom. I need compensation or give direction to deliver my shipment immediately. Kindly do needful as deemed fit please.

I want to inform you that the ecom express worker are careless, wrost behaviour and not proper timing dilevery at a time please change ur workers specially dilevery boy because we are facing many troubles we can not find our item in proper timing they are coming in night and they were calling us with their personal no. They were msg us on whatsapp and soo on please this is really wrost its all about dilevery boy not centre complsint so plese help us and change the dilevery boy in chitrakoot

Hi team,

I have an issue facing because of your delivery person arun kumar with mobile no. [protected]. My mode of payment was cod but he forced me for online payment to his personal account through phone pay of amount 1600 rs
So i have done that but transaction was pending, he again asked me to g-pay, of rs 1600/- which has been transferred successfully.
But after 3 days of pending status in phone pay it was successful and transferred to his account again.

Finally he has collected twice the amount 1600/- through phone pay and g - pay.
Now he is denying to giving back my money. Seems like fraud.

Kindly let me know when can i get my money back of extra 1600.

Pfa for your reference. Proof of transaction.

Regards,
Jayasree tripathy
Ph no. [protected]

Awb no[protected],
Your delivery boy misbehaved with me today and used bad words for me, his name was rustam maheshwar, i don't know how you people keep this type of workers who uses bad words for customers. Now he is calling me and harrassing me every minute and abusing me i think he is drunk, if you people are not solving this i'm going to police and file a harrassment case.

I placed an order on amazon, and later it got shipped and was on its way to delivery till it reached and received on ecom courier service (Nearest to me) and got stuck there, i waited long enough but there was no sms, phone call. So i went to check in my order on amazon and it said that the order was delivered. When i tracked the order i saw it was delivered to ecom express, dhupdhara, goalpara, assam 783123. I thought this was because of the late delivery so i ordered another to see if it would solve the problem but the same thing happened, twice.
Did they do something with my package or was the tracking mistaken? Please resolve this issue as soon as possible thank you.

I had ordered through Paytm, my order no is[protected], why there is unnecessary delay??? The order was shipped on 23-11-18, and expected dailivery date was 26-11-18. Till there is no information from ECOM EXPRESS, and all where customer care number is not working given at different website.

Please Contact me - [protected]/[protected]
[protected]@gmail.com