Ecom Express Complaints & Reviews

Ordered item from aliexpress and the seller provided tracking shows delivered at chennai. But i did not received the item. Call up ecomm customer care and the are not accepting the alljoy tracking number and insisting on their tracking number which i dont have. They do not seem to be professional delivery service.
Tracking number is

https://www.trackingmore.com/alljoy-tracking/cn.html?number=ALJCC[protected]YQ, it

I had ordered a product from shop-mercedes-benz.co.in on 16 December 2018 and I was expecting it to be delivered within 7-10 days. Consequently I received an email from the shopping site on 19 December 2018 that my product has been shipped with AWB no:[protected]. But since then the tracking page on Ecom Express's website is just displaying the message, "Pickup rescheduled for next day".

What is wrong with the delivery?

Please look into the matter and help me get my product at the earliest.

I complaint yesterday too. But when i tracked my order it is as same as yesterday!!! My tracking number is[protected]. Please, kindly please take action ecom team i want my order to be delivered soon now. Cz am not available at provided address after wednesday. Please take action. Its more than 20 days i placed order!!! I dont want to cancle this bcz i cant order it again. Team i will be gratefull i[censored] take immediate action and deliver my percel to me by wednesday. Thank you

I'm pradeepta and the product's awd number is[protected]. It's prepaid product. I had received a mail referring it's delivery on 24th december before 7pm but i haven't received the item till now. But received a mail stating the products are delivered which is incorrect. Kindly resolve the matter and deliver the products today and correct ecomexpress helpline numbers displayed on the various websites. None of them are working.

As they updated wrong status without contacting the person and intentionally updated that consignment requested for future delivery
As the delivery executive didnt contact me and at least sent a message as a reminder and blindly updated with out any responsibility
When i called the customer service they doesn't have the delivery executive number, how poor the service and communication it is.

I have ordered christmas tree through amazon and was to be deliverd to me on saturday that is 22dec.
I kept on following up with your customer service all false promises were made. Its a worst service. They dont know how to talk to customer and one of the agent promised to transfer the call to senior manager and kept me on hold and after some time he disconnected. Since 3 three days same answer i am getting its in tarnist.
Guys can you understand the urge of the order its christmas tree.
I suggest each and every one not use this courier service.
Worst customer service.
My order number:[protected]

My tracking number is[protected] and i palced this order 20 days ago and i didnt received my order yet. I want my order to shipped with in 2 days cz am not available at provided address after wednesday. I kindly request to make urgent shipment of my order. I will be thankful to ecom service if they take immidiate action to my problem. Kindly take action please its been 20 days!!!.

I had ordered from myntra. I got some orders but some are still left. I had ordered all in same day, then why am i not getting everything at once. I have checked the details regarding the tracking of all orders and all were shipped together. I will be leaving early tomorrow so please check in cuttack branch about my orders and tell them to deliver asap.

I am yet to receive my order i receive a msg saying delivery attempted and its gone back, the fact is i never got any call as such then again i receive a msg the delivery will be done today and gives me the contact number when i call they say tomorrow they will deliver and disconnect and next the same story and never answers call after that after consistently following up with them they come out with the story that pincode is wrong and he is some different area and will deliver next day, fed up of all this when i call the customer care executive i receive the same answer after having explained him the time i have been spending with this stupid parcel he gives me the number of the supervisor who after calling that great person says i am not in this company anymore and hangs up what are u guys upto do u think ur customers are fools and have nothing else to do and keep following up with u, i[censored] people dont have the seriousness o[censored]r business then dont mess with others either get things right or quit, u people have a bunch of # who are not taking any responsibility and dont know the sense of seriousness

Regarding awb[[protected]]. Delivery was attempted once on 17th december 2018. Unfortunately i was unavailable when the delivery guy called and hence i chose the next delivery date as 18 dec on ecomexpress website. But parcel wasn't delivered. It is showing delivered on the tracking page of ecomexpress and there has been no communication whatsoever from ecomexpress

Order was supposed to be delivered on 14th dec but i missed to receive the call from the delivery boy. I rescheduled my order to 17th dec. I have neither been contacted nor the parcel delivered from 17th to 21st. Inspire of me calling customer care repeatedly and asking them to deliver on priority basis, it has not happened.

I will be out of town now and will not be able to receive the parcel anymore. After all this harassment when i ask the company to compensate by going out if the way and making sure the parcel is delivered, they deny doing that

In tumkur this service is worst they don't call or receive the call for pickup the item so please change the service boys they won't care for customers problems they give wrong reason and don't pickup the item i called them so many times they don't respond even single time and they don't give the contact number we only go there and gave back the item this was inconvenient for me so please solve my problem...

Regarding awb[protected]. Delivery was attempted once on 14th december 2018. Unfortunately i was unavailable when the delivery guy called and hence i chose the next delivery date as 17 dec on ecomexpress website. But parcel wasn't delivered. It is still showing undelivered on the tracking page of ecomexpress and there has been no communication whatsoever from ecomexpress

I had ordered a product from coolwinks.com which was sent through ecom express but the product was not delivered but the status on ecomexpress.com shows product delivered. When i called coolwinks.com customer service they told me i[censored] failed to register a complaint within 24 hrs. Of product status changed to deliver then your product is gone and we do not take resposibility of delivery. And when i called ecom express they told me that they will resolve the problem but i have not received any call or message from ecom express since then. Shipment awb no. Is[protected].

Team,

I have ordered a glove through royal enfield and the package is sent through ecom express. I havent received the package yet as the delivery boy is fooling around saying that he called me. I havent received any email or call from the concerned department saying that the product is out for delivery. Please take this seriously and deliver my product asap

I returned one product from puma. The delivery boy is unprofessional. On 19th december 2018 at 2.00 pm one delivery boy came and picked up the parcel but deny to give receipt. I asked but he said you will get message by evening in watsapp. Now how do i track my parcel? The same guy delivered me the parcel initially with awb no[protected]. Please help me get his / product details.

I have ordered dress online but now i want to return it. They sent me message that 1st attempt to pickup parcel is failed on 6th december. Since then i have contacted them number of times and they are telling that our executive will come to pickup in 24-48 hours... Bt no one has come. What a bad service. My shipment no.[protected]. They are delivering parcel but unable to pick it up.

Worst courier service, product has not been delivered yet, contacted the courier service guy for the product but no response from them, they also send me courier has been delivered message i asked them why you sent me like that they told me, we have targets sir that is why we sent msgs like that, from past 5 days i contacted them still no response from them. No product, no response from courier.. Tracking id[protected]Ecom express) courier has not been left the courier facility

THis is such a worst service I have ever seen, till today this is my 4th or 5th time msg received but product not delivered and giving remark as address not found etc.ecom express courier is really a very service even the they are providing a wrong contact no where a customer cannot reach to the delivery guy.

Please please stop this non sense and useless service...Such a bad..Even in the site there is no escalation matrix nor they are taking any steps to resolve the issue

Delivery boy is unprofessional. On 17th dec at 3.30 one delivery boy come and taken parcel but deny to give receipt. Customer asked a lot but he said you will get message by evening. Today is 18th dec no message. And tracking show pick up faild. Awbno[protected]. Cheating customer by not giving receipt. Customer is house wife she may not argue much. Now how i refund my customer. Where is parcel no one replying