Ecom Express Complaints & Reviews

Hi, airway bill no. [protected]. I ordered some stuff online and this courier service has ruined my expectations and excitement. Message from ecom service arrived yesterday that my package is out for delivery. Nobody called, none arrived. Today ie 9.10.2019 a representative called and said they tried to contact me via phone but couldn't do it and enquired if i had cancelled my order. I was shocked to receive such a garbage 😬 type response from them. I asked them to send the same tomorrow, instead of assistance they asked me to collect the order from their office. Such is the pathetic, below standard, piece of crap service from ecom golaghat. Let me continue, i had experienced similar [censored] like experiences from the same delivery centre in my past orders. What ecom golaghat is doing now let me be clear about that, they are delivering garbage quality service to their customers. Defaming prestigious brands like myntra, flipkart, etc. I really feel pity for the customers and sellers that they are relying on a nonsense service provider like ecom golaghat. Urge you to improve the quality of the services and deliver something better than disappointment and substandard delivery service.

Regards,
An affected anonymous customer.

The worst delivery service till date. Came out for delivery but never reached. Didn't even bother to call. All other delivery services calls the person customer so many time. Even after giving phone number on the parcel, you people did not bother to call the recipient even once. And moreover its showing rto locked. Awb no [protected] and awb no [protected]. Every time sending msg please keep the money ready, out for delivery. Then after some time showing the customer refused to accept so it is undelivered. Then again i have to request the company for re attempting delivery. Please look into the matter. If you people are having problem with address or anything, ecom express should call the customer but no without contacting the customer giving wrong allegation. Why so rude and bad behaviour? Saw so many delivery agencies but sorry to say ecom express disgusting experience and behaviour.

There is serious problem with your delivery company and facilities they are providing. I have order eye pads from club factory with order no SO[protected] and tracking no [protected] had an estimated delivery date on 3/10/2019 and today i have checked its tracking and its being in delhi only till today
Please do the necessary actions to deliver my product or refund my money
And your company gives the maximum time limit for 20 days
Please tell me the earliest actions would be taken in regard to this
Thank you

It is second time i am facing the same issue of prepaid shipment was supposed to be delivered by ecom express at correct address and to correct person. Its reg awb [protected] which is not delivered to me by your delivery guy and nor i was contacted by him to collect it at my address. Yesterday i was not in town and was out of station till 10 in evening. My prepaid shipment might have intentionally been delivered to wrong person. I need resolution with immediate effect by either deliver it to right person or refund the money back else be ready to face serious legal consequences as the way ecom express assigns unprofessional illiterate delivery guy to get prepaid orders delivered to wrong person is completely out of business ethics.. Abhishek sharma [protected], [protected]

The delivery was supposed to happen on 7/10/2019. Had received a call on 8/10/2019 between (Around 4pm) saying that it is late and if delivery can be made the next day (Ie 09/10/2019) and since it was a festival it was agreed. Not only has the status been changed saying that the consignee has asked for a future delivery date when it was them who had requested it but also today (09/10/2019) they say they are unable to deliver the package due to server issues. Not only is it late by 3 days now but also their customer service isnt adequate enough to address it nor is the contact number provided on the website of any use to get in touch with an executive.

I have order honor 10 lite phone from flipcart date of delivery is 9th october 2019 but my order is not deliverrd yet not. Online traking shows that my order is in bhagalpur hub i went to bhagalpur hub and your exicutive told me that your product is not comming yet but online traking shows that my product is in bhagalpur i want to recieve my order from hub please do something

Flipkart awb: [protected], the shipment is not delivered to my address but on 7th received sms to my mobile no:[protected] stating that shipment has been delivered. I am wondering how it is possible without receiving the consignment, how the courier service declared that product delivered. Could you please register complaint and take action on deliver courier.

The delivery boy called me for the delivery purpose as he was not able to find the address, but i do online shopping many a times.
Monthly 2-4 delivery of flipkart or amazon i do.

This guy called me but i was quit busy so can't able to attend his call, later on i called him back and asked him to deliver it now, he refused that i can't come back to your place.

I asked him where are you now exactly, he said the name of the place, which is near to my home hardly 3 mins travelling.

I asked him try to deliver by evening, but he refused to deliver today, i politely asked him his name and what i got in reply "go and ask to my company".

My package was out for delivery on 08.10.19 by 10.19am but did not receive the parcel by evening 6.30pm so i called the executive and asked the reason. He said my phone was not reachable so he couldn't deliver and he will deliver the product by 9.10.19 on first hour itself. But immediate after call i received a delivery message of my product on 8.10.19 itself. After that i have tried to call the executive and the courier partner thousands times but no fate. Executive number is showing incorrect awb and courier partner is not responding my call at all. My product was a prepaid one so tell me how to get it done.

How the sellers are sending there products through this incompetent courier partners. I need an immediate resolution as i will out of country after 6days.

So please do the needful asap.

Thanks

Hi
I ordered from amazon on 30th september they dispatch the product on 2nd october from that day till now product is intransit status expected delivery date already over which was 7th october this is birthday gift for someone you guys spoiled the birthday. Very very pathetic service. Below is providing the tracking details and contact number

Tracking no - [protected]
Contact no - [protected]

Product is courier office.
Product was not delivered to me.
So where is my order.
And the courier full details i want it.
And want delivery details.
I want my order.
And why the order resend the visakhapatnam courier office.
Againa i want to come back my order.
I am sending the full details on the image in the images and relatedly. So please come back my order.

मैं अपने ऑफ़िस में ही था लेकिन आपका जो executive है वो जानबूझकर लेने नहीं आ रहा है क्योंकि उसने मेरे से रुपयों की बात की कि मैं आपको सस्ती रेट में सामान दिलवा दूँगा लेकिन में माना नहीं तो वह नाटक कर रहा है पूरा नाम तो मुझे नहीं पता है लेकिन सरनेम शर्मा लगाता है और मेरे ऐड्रेस पर पिछले १५ दीनो में ६ डिलेवरी दे चुका है और कहता है मैं ऑफ़िस में नहीं जबकि संडे को छोड़कर मेरा ऑफ़िस 9 am to 6pm खुला रहता है और मैं हमेशा ऑफ़िस में ही रहता हूँ

I haven't recived any order yet then also its said to be order is recived by me or any fily member see this mess is given through the club factory wich i am buying the order and my order id is [protected]
Plz its kindly requesting you that deliveredmy order
since
last 4_5 days your curier boy cant come and now today its said to be its deliver ... how its possible, i am nit satisfied with you company
plz kindly deliver my order

Hi, I got my order from paytm through ecom on 07.010.2019 its out for delivery but I didn't receive any call from courier person till afternoon.So i called him and he asked me to collect the courier from other location but after going there he went to his home for his personal work and i waited for 1.15 hrs, After sometime I got vexed up and started back but again he called to pickup the delivery from another location. When i went there i asked him you could have told it before right so that i would have came later for that he threatened me that he will cancel the order and he will return it and he has no problem on it seems even if I complaint also, because it your money he mentioned.Then i collected and came back.Never experienced like this in my life in any couriers.Please take necessary action on him Person Named: GOPAL J Contact number:[protected].Kindly take action asap because it ruins your brand name. PFA screenshot attached for call logs timings.

My package was supposed to be delivered on 4th oct, later on due to some issues they couldn't deliver on that day and then i rescheduled my delivery for the next day again i didnt recieve it, today is 7th oct and i haven't still received my package! I was hoping to get it soon as possible as it was an urgent one! Really disappointed with the services

Order re- dispatch karva ya
or dispatch me aap ke curior boy me koi call he nahi kiya aab address nahi pata tha to call to kar sakta tha wo.4 din se aap ke pass aakar pada hai mera order tabhi aap ke excecutives aaj mil jayea ga kal mil jayea ga kar hai hai.i am not satisfied with your service.
MY ORDER TRACKING ID [protected]. Deliver my order...

My order already taken 1 months but not received yet from your delivery end and when i tried to call customer care... I am not getting any updates also they cut the phone without informing. This was also done from your senior level management.

You will directly tell me that you are not going to deliver the product and also forgot that product then it is easy to me digest

If you able to help me in this query do the needful.

My order was supposed to get delivered on friday eod, they didnt with the reason as customer requested for future delivery. Followed up multiple times, ecom gave me alot of fake promises and fake hopes. First promise was that the product will be delivered by next day (Saturday) before 11am, they didnt, next promise was delivery will be done by eod saturday which they didnt. The same pattern was followed on sunday and today is monday and i havent got
My product.
Ecom express pissed me off and spoiled my weekends with fake hopes and false promises.
Ecom is the worst and i would highly recommend to not opt for it.
Pathetic and worst customer service i have come across in my life.

My name is bhavul joshi my awb # [protected]. I have receive my courier on 06/10/2019 but i receive different product in the box which was not order by me.
I have order rolex watch but i received oxter quartz watch.
I have added photo of received watch. I have called the dealer he is telling i am trying to call courier servises and also dealer not given any proper bill.
So. Please resolve my complain on priority.

Worst delivery service ever. One of my product got returned without even informing me. I am wasting my time calling myntra customer care, ecom express customer care, the delivery boy daily morning and evening. And the result is what. Nothing
Today i needed my products urgently so i called the delivery boy in morning and asked him if he can deliver those asap. He said he will try.in the afternoon i called him again and asked where is he give my products early i have to to my home tomorrow. He refused to come and said he will reach my location when the sun will set.in evening i called again and he said he need some time as he is at the petroleum now. After that, i called him again recently and he now refused to deliver my products today. I mean, wtf, i am calling you since morning and you know i need them urgently as i am leaving tomorrow early morning and you are asking to deliver them tomorrow?
Now please don't ask for awb number or anything else. It is of no use now. I am sorry but this is the worst service i ever experienced. Now i think shopping offline is a much better choice than wasting time and putting your mind daily on these #. It is totally a waste of time, money and a test of your patience.
I cant change my plans. I am leaving tomorrow and i don't need the products anymore. Do whatever you do the the undelivered products.
Thankyou so much for destroying this puja season🙂