Ecom Express Complaints & Reviews

Hi, ecomexpress private limited, this product is poorly failed. I'm not satisfied. Product rate is highly. So i return this product, your website photo and product item is different. My reference id 26795, order number 7982941 date 10/10/2019. Value 1599, product sp15-sp37, cash on delivery and traking id [protected]. So kindly take and refund my account.
Thank you.

Dear sir,
I booked a vivo z1 pro (Sonic black 64gb) vide flipkart order no. Od[protected] on dtd 09 oct -2019, after booking they are confirm your order will deliver to 12th oct-2019, but due to some problem they changed up to 17th oct-2019, but suddenly a courier person comes on 14th oct @ 11:50 am and saying, kindly give me your adhar copy, and otp from your mobile, and your item will deliver at 2pm, because due to address confirmation, but he has not comes at 2 pm and after 10 pm at night, showing in flipkart application, that your item has delivered to mr. Lokesh at 12:01 pm,
E-com express awb no. [protected], kindly check and confirm, i am upset, becuase i have already paid all the payment through my citi bank credit card
If i will do any mis-happening with myself, all the responsibility, going to flipkart,
Mobile no. [protected], mail id [protected]@live.com

Awb [protected].
Out for delivery message was received at 7:54pm on 14.10.19. Made contact delivery agent from my end at 8:40pm. He replied that he will check and will call me back within few mins. After 10 minsvI tried multiple times, but agent didn't respond. Now, a msg received on 11:03pm which states as address was unlocatable. Agent didn't even contact me. All the flipkart/amazon etc. products are being delivered at my address regularly. Utterly false statement from agent.

I requested home delivery of my Vodafone sim with mnp. Selected the date as 10th October
Vodafone has a tie up with EcomEx.
EcomEx is not delivering the sim from 10th.
Everyday I ask them, they say it will be done by tomorrow. Every other day I check it says it's in transit but at Eod there will be no delivery attempt also. I checked today also with team but no luck.
I am not able to understand what's the issue is.

I ordered an item from Flipkart and the out for delivery sms was received on 13.10.2019. I received a call from one of the offices of ecom express requested me that they are unable to deliver the item today and the same shall be delivered by 14.10.2019 morning to which i agreed on humanitarian ground. To my surprise when I checked for tracking on ecom express website i found that the shipment tracking mentioned that consignee has requested for future delivery which i did not do at all. However, I called the customer care at about 10.30 AM 0n 14.10.2019 and I was assured of delivery on 14.10.19 and i requested a call from delivery boy which never came to me any ways. i called at 6.30 PM and again I was assured of the delivery by 8.00PM 0n 14.10.19 which also never took place. At 8.00 PM i again called and after long waiting I was told very easily that they are sorry for the inconvenience and the item will be delivered on 15.10.19.
Such level of bogus commitment, third grade service, false information and series of lies to customer and irresponsible behavior in today"s supply chain environment is a shame to the company. i would request the responsible authorities to please provide me a feed back, the least that they can do.

I ordered 3 items from club factory on 25sept nd it was supposed to come by 9th october via ecom express but i have not received my order yet..also i tracked my order from their website which is showing pickup rescheduled on daily basis from last 10-12 days..I also ordered one other item which i got delivered within few days so i thought other items will be delivered soon bt i have not received other items yet and i am highly disappointed with this service

Awb No :- [protected]
My customer has not recieved the parcel and its been mor than 30 days but they are saying they have delievered the parcel.
They have provided a fake copy OF POD But my customer has denied.
Also they are not ready to listen or solve my issue.
Kindly help me as its been a long time

Please Help

My Product has not been delivered but it shows delivered I have two products like that the AWB numbers are : 1. "[protected]". 2. "[protected]" it has been 10 days after it showed delivered please help me and give me my products
Worst service ever
Why do this with me Ecom? And not even picking up my phone when I called with another number and told my details they hang up the call worstest service ever I had please give me my products back

I ordered seagate backup plus hard drive from paytm mall and it was supposed to deliver by e-com express awb[protected], they did not contacted to me once and saying they attempted to deliver my product but i was unavailable to receive it. And now my product will be returned back after last delivery attempt, if they do this again (Fake delivery attempt), i ordered this on prepaid and i got discount and cashback coupon for this order which was in offer, than i had to pay it back also or i may get deducted refund. Pls solve my problem or provide their address of gwalior courier office, so i can take it from their.

I had placed an order on myntra on 3rd october. The order was out of delivery on 11th october, but till now (14th october) product is not delivered to me. Awb[protected]. I had placed that order during sale time, so it cost me less, moreover i used a 200rs coupon for this. So if the product is un delivered my coupon will be lost, which i can use for my further order. So please look into the matter and solve this matter as soon as possible.

*ecom services: pickup being rescheduled*
My order when tracked keeps showing that the pickup is being rescheduled very frequently after it has been shipped. I need the package urgently. Preferably in the next 2 days. Any quick response to the query by the authorities in the help would be appreciated greatly.
Thank you.
My awb no: for the mentioned order is [[protected]]

I have ordered a gown from club factory on dated 1 st oct 2019... N it got reached in our country india on dated 8 oct... N after that it's already handover to ecomexpress... But ecomexpress told me they haven't received any shipment... My awb no. Is [protected] and order no. So[protected]... N it's already handover to ecomexpress... N they have written pickup reschedule from last four days... I. E.11, 12, 13, 14 oct, 2019... Plzz tell me when will it getdelivered to me?

Dear,

I have order diesel watch that is rs.1799 /- but when i got parcel receiving on dt.13.10.19, form ecom express then i open parcel as per order diesel watch are not packed, when i open parcel there are two watches that is fast track by wrongly parcel deliverd me order no.7867154 awb no.[protected] so plz check it or refund my money

I ordered a teds through flipkart which was to be delivered through ecom express. The delivery date was 13th october. But it has exceeded and one time on 11th october they have send me a message of product undelivered even without contacting the customer for even once. So, can you please urgently look into this issue and resolve it as soon as possible...

I ordered a watch through flipkart which was to be delivered through ecom express. The delivery date was 10th october but it has exceeded and twice on 6th october and 13th october they have send me a message of product undelivered even without contacting the customer for even once. So, can you please urgently look into this issue and resolve it as soon as possible.

On 10th oct 2019, ecom express delivery agent called me at around 2:55-3:00 pm (From [protected]) and told me that he'll deliver my item on that day. But he didn't came. Again i called him at 10:47 pm and he was saying that he'll come and told me to wait outside of my house. I was waiting for him after that he again called me (From[protected] and told me that he'll deliver my item on 11th oct morning time and at that time he updated deliver status as delivered. I didn't told him anything as he will be deliver my item on the next day. But after that he didn't come to deliver my item on next day also (I. E. 11th oct) and till today i didn't received my item. Awb [protected] please do investigate and solve my issue asap. Thanks.

I ordered a shirt from myntra (1/10/2019) but it was not good (Fabric issue) so i created a return request (8/10/2019). After creating a return request a received a message from ecom express (10/10/2019) that my return would pick up today. Now after 3 days they did not pick up return. They often do delays in pick up and delivery. Even they will give you a message in time but do delays in action.

3 orders were undelivered.. Delivery guy didn’t call.. Now my products are returned back.. I am getting message that it will be delivered but i got no call.. Then i called the delivery guy he said that your parcel is returned. Awb no-[protected], [protected] these two are flipkart order and another one is from ajio shipment id[protected].. All of them are returned back without any call.. I called the delivery guy to deliver my order then he said i can’t.. He was really rude.. He said he will not then i said i’ll complain then he was like-jo krna h kr do.. I will not deliver any parcel of yours.. Always disappointed by ecom express delivery persons

Awb#[protected], shipped from hyderabad. To be delivered in hyderabad only (Same city). It was picked by them on 10th and from then it's in their hub and not getting connected to delivery center. I called customer care many times, no help, no udpate. I went to delivery center in gachibowli hyderabad, still no help, no update.
They are saying their work load is too much, but still for that same city it should not take more than 4 days man.
The order is from flipkart, they aren't helping neither ecom express.

Respected sir/madam,
I order my product on club factory order number is so[protected] according tracking information (Tracking number) is [protected] on 7 oct 2019 your company pickup my parcel... After that on 13 oct 2019 at 10:13 am according tracking information my order is dispatch but still now according your message at 4:56 pm my order is re dispatched and reason is incomplete address and call failures but my address is complete and number is also available. So you please deliver my parcel on my address. Address is 'ekvira motors, bypass road near isher petrol pump, shirpur, maharastra pincode-425405'