Ecom Express Complaints & Reviews

I had orders a product from Amazon ( Cloudtail), last week in the first attempt the delivery did not occur and was said customer unavailable ( I was available) second day no contact from their side and was mentioned that the address is wrong( have received 51 parcels in last 6 months from amazon) after contacting customer care they said in 24 hours we will send the product, and without informing order was returned to seller, Second order of same product was placed on 13th October and reached Delivery Center and was out for delivery on 15th, no communication from courier side and I was messaged that delivery attempted customer out of station( present at the address for 24/7) always lying on the website, no proper channel to contact, local outlet no number( some sought of secret society?), even after contacting customer care same response of will deliver in 24 hours with surety( making joke of customers) REALLY FRUSTATED WITH THE FRIVILOUS LIES, DICEITFUL TACTICS, CHEATING. (AWB NO[protected]

Very bad service offered by delivery boy he call me to deliver the item at 2pm. I was waiting for delivery. But he not come he call me approximately 3pm. But my phone is unreachable. As i got the message i called him 5 times. He did not pick the call again next day i called him. He assured me to deliver the product in 2 hrs. But again i did not get my product. Its 3 days i am too tired. Sorry to say but too bad service. The results shows in ecom order track shocks me that address is unlocatable.

Hello, its been more than 25 Days that we have sent a parcel from Ahmedabad to Payannur but the customer has not recived the parcel.

Awb No :- [protected]

The above Tracking No is showing that the parcel is delievered on 21st September but the customer has not still recieved it.
We are trying to escalate it but no positive reply is coming. because of bad service of Ecom, out company is facing issues from my customer.

I dont know why they have actually updated a Fake copy of POD that customer has recieved.

Kindly check and please deliever the parcel

I have returned a monitor. But they called me and said they have no proper equipments for transporting it on that day and said to reschedule to another day. So as per their request i rescheduled. But they didnt came to pickup again. So the product is remained unpicked up till 1 month and i am not getting the refund amount. So the flipkart saying that it will be refunded only after their pickup but ecom express is not doing their duty. So i am in a big trouble

I have ordered a product via amazon on 4th october and product was shipped on 9th. Now delivery person is denying to deliver this product at my home and asked me to collect it from their office which is far from my home. Now on amazon the status is showing as "attempted delivery, customer was unavailable" which is wrong information. They asked me to collect it from a different point, but i was unable to go that point. When i requested them to deliver at my home, they said to raise a complaint. I am very much disappointed with is service. Please do the needful to deliver the product at my home.

I ordered a trouser from myntra (1/10/2019) and delivery was expected to 12/10/2019 but the item did not deliver to me yet. When i tracked order from ecom express site they mentioned that item undelivered due to heavy rain but it is not true there has been no rain for 10 days (Such a big fraud). When i made a complaint, they ask me to wait for 24 hours but no response. Whenever i called them, they just ask me to wait for 24 hours. It is almost 3 days but no delivery occurred. I just want to deliver my item within 2 days

I ordered a product from myntra on 5th october 2019., but till now it is not delivered yet. Yeasterday it was out for delivery but when i contacted a delivery person he totally denied to come doorstep delivery and misbehave with me. After that, a msg came last night that delivery failed due to the wrong address. I was totally surprised at that particular address all delivery, amazon such other type of other delivery people come and deliver their product but ecom express person denied to come. Please help me it is a prepaid product.

Awb:[protected]
Awb: [protected]

The awb numbered consignments not delivered by ecom in chennai. But the tracking history reveals that attempts have been made for delivery and found the premises closed or locked. But we at homey solutions rejects this reason. These are snapdeal undelivered items returnable to us. But not delivered. Please look into this. Expecting the delivery of the items.
Regards
Abdul nasser
Homey solutions
Chennai

Hi, ecomexpress private limited, this product is poorly failed. I'm not satisfied. Product rate is highly. So i return this product, your website photo and product item is different. My reference id 26795, order number 7982941 date 10/10/2019. Value 1599, product sp15-sp37, cash on delivery and traking id [protected]. So kindly take and refund my account.
Thank you.

Dear sir,
I booked a vivo z1 pro (Sonic black 64gb) vide flipkart order no. Od[protected] on dtd 09 oct -2019, after booking they are confirm your order will deliver to 12th oct-2019, but due to some problem they changed up to 17th oct-2019, but suddenly a courier person comes on 14th oct @ 11:50 am and saying, kindly give me your adhar copy, and otp from your mobile, and your item will deliver at 2pm, because due to address confirmation, but he has not comes at 2 pm and after 10 pm at night, showing in flipkart application, that your item has delivered to mr. Lokesh at 12:01 pm,
E-com express awb no. [protected], kindly check and confirm, i am upset, becuase i have already paid all the payment through my citi bank credit card
If i will do any mis-happening with myself, all the responsibility, going to flipkart,
Mobile no. [protected], mail id [protected]@live.com

Awb [protected].
Out for delivery message was received at 7:54pm on 14.10.19. Made contact delivery agent from my end at 8:40pm. He replied that he will check and will call me back within few mins. After 10 minsvI tried multiple times, but agent didn't respond. Now, a msg received on 11:03pm which states as address was unlocatable. Agent didn't even contact me. All the flipkart/amazon etc. products are being delivered at my address regularly. Utterly false statement from agent.

I requested home delivery of my Vodafone sim with mnp. Selected the date as 10th October
Vodafone has a tie up with EcomEx.
EcomEx is not delivering the sim from 10th.
Everyday I ask them, they say it will be done by tomorrow. Every other day I check it says it's in transit but at Eod there will be no delivery attempt also. I checked today also with team but no luck.
I am not able to understand what's the issue is.

I ordered an item from Flipkart and the out for delivery sms was received on 13.10.2019. I received a call from one of the offices of ecom express requested me that they are unable to deliver the item today and the same shall be delivered by 14.10.2019 morning to which i agreed on humanitarian ground. To my surprise when I checked for tracking on ecom express website i found that the shipment tracking mentioned that consignee has requested for future delivery which i did not do at all. However, I called the customer care at about 10.30 AM 0n 14.10.2019 and I was assured of delivery on 14.10.19 and i requested a call from delivery boy which never came to me any ways. i called at 6.30 PM and again I was assured of the delivery by 8.00PM 0n 14.10.19 which also never took place. At 8.00 PM i again called and after long waiting I was told very easily that they are sorry for the inconvenience and the item will be delivered on 15.10.19.
Such level of bogus commitment, third grade service, false information and series of lies to customer and irresponsible behavior in today"s supply chain environment is a shame to the company. i would request the responsible authorities to please provide me a feed back, the least that they can do.

I ordered 3 items from club factory on 25sept nd it was supposed to come by 9th october via ecom express but i have not received my order yet..also i tracked my order from their website which is showing pickup rescheduled on daily basis from last 10-12 days..I also ordered one other item which i got delivered within few days so i thought other items will be delivered soon bt i have not received other items yet and i am highly disappointed with this service

Awb No :- [protected]
My customer has not recieved the parcel and its been mor than 30 days but they are saying they have delievered the parcel.
They have provided a fake copy OF POD But my customer has denied.
Also they are not ready to listen or solve my issue.
Kindly help me as its been a long time

Please Help

My Product has not been delivered but it shows delivered I have two products like that the AWB numbers are : 1. "[protected]". 2. "[protected]" it has been 10 days after it showed delivered please help me and give me my products
Worst service ever
Why do this with me Ecom? And not even picking up my phone when I called with another number and told my details they hang up the call worstest service ever I had please give me my products back

I ordered seagate backup plus hard drive from paytm mall and it was supposed to deliver by e-com express awb[protected], they did not contacted to me once and saying they attempted to deliver my product but i was unavailable to receive it. And now my product will be returned back after last delivery attempt, if they do this again (Fake delivery attempt), i ordered this on prepaid and i got discount and cashback coupon for this order which was in offer, than i had to pay it back also or i may get deducted refund. Pls solve my problem or provide their address of gwalior courier office, so i can take it from their.

I had placed an order on myntra on 3rd october. The order was out of delivery on 11th october, but till now (14th october) product is not delivered to me. Awb[protected]. I had placed that order during sale time, so it cost me less, moreover i used a 200rs coupon for this. So if the product is un delivered my coupon will be lost, which i can use for my further order. So please look into the matter and solve this matter as soon as possible.

*ecom services: pickup being rescheduled*
My order when tracked keeps showing that the pickup is being rescheduled very frequently after it has been shipped. I need the package urgently. Preferably in the next 2 days. Any quick response to the query by the authorities in the help would be appreciated greatly.
Thank you.
My awb no: for the mentioned order is [[protected]]

I have ordered a gown from club factory on dated 1 st oct 2019... N it got reached in our country india on dated 8 oct... N after that it's already handover to ecomexpress... But ecomexpress told me they haven't received any shipment... My awb no. Is [protected] and order no. So[protected]... N it's already handover to ecomexpress... N they have written pickup reschedule from last four days... I. E.11, 12, 13, 14 oct, 2019... Plzz tell me when will it getdelivered to me?