Ecom Express Complaints & Reviews

I placed a order on 3rd october 2019
Order id - od[protected]
& the waybill number - [protected].
The estimated delivery date for this product was first 10th of october but after reaching quick to the courier boy it has been set to 8th october.
The courier boy called me & told that he couldn’t deliver me on that day he will deliver it on 9th october. I agreed & told him to not to delay again because i've train on the next day because i've to go to my hostel.in the 9th october he did'nt call me once and i was unable to contact me because i don't have his number & the next day which was the last day for delivering my product 10th october i started calling him from early morning but he did'nt received, he receive one time around 11am & he says he forgot about my delivery i told him that i've my train at 3:30pm please deliver the product or i'll fall in problem and he told he will deliver it before 2pm but after 2pm he did'nt called me i called him again and again i missed my train too but he cut my all calls, i called customer care they told that wait till the last time of delivery 8pm i express my total problem happen to me but they make fun of me. After so many attempts the courier boy received the call at 5:30pm and i told him why he did'nt came he told that there was problem, but i requested him & beg him to deliver it before 8pm he accept it. But after 7:30pm when i started calling him he did'nt receive the phone call till now 11th october 2019. I waited in the que of ecom customer care call support & told all happen to me to the executives but they told they did'nt have anything to do & again they made fun of me they told that the delivery boy came to my address and called me so many times but i didn’t received his call i became disappointed & told the executive to check the details again & he told that he was wrong i called the dekivery boy he did'nt called me. When i saw the tracking details it was showing that during natural disaster or road bad condition order can't deliver but sir there is no rain or road problem in the delivery boy's location & in my area too you can sent your officers here.
Sir try to understand how much disappointed i'm and how your executives & courier boys behaved with me.
Sir please deliver me the product today & take step against this type of courier boys & executives who make your company's glory damagaed.
Please took necessary steps to solve my issue. Thank you

Tracking no. - [protected]
The status is showing it was delivered on 8th of octorber by ecom express courier but i did not receive the parcel. Later i contacted and went to ecom express centre in my area {jamui} pin 811313.

They said yeah we were about to deliver your parcel but we are now unable to find your product.
This is the courier boy phone number [[protected]] when it was out for delivery.

Now they are not acting on this anyway that's why i'm looking for help and please help me out and deliver my product asap.😢😢😢😢😢😢

I was in the same address... No one came... A call came and rang just for a second.. And couldn't contact them again... This is the worst ever online deal i have made... I'm going to raise a complaint... The same happened yesterday... I waited today all long... No one came... Just that call that rang 2 seconds... This is biggest scam... I returned because i received a duplicate product... I ordered a nike backpack... I received some duplicate product... If you aren't resolving this... I have to complaint somewhere else... The delivery guy name is arasamuthu m: [protected]

In club factory i am order a lady hand purse in 1rupee deal and this order was successfully confirmed but the problem is this order is deliverd in another shiping add.not my add..so sir iam requesting you plese solved my problem in soon as soon posible.Sir in club factory my id is login to my facbook id (Anupam Kaushik) so please solve this problem.

I ordered a product from club factory to deliver it to thrissur address, it is showing in transit from 3rd October onwards but haven't reached yet.I have paid my cash already, had they taken my product to their home?
This is too much, i have lost my patience .This is the problem with the ecom service, i have contacted with the CF.The contact number of ecom service trichur is unable to get connected.
If it were COD they would have contacted, they are cheating

I have ordered product from decathlon, courier guy attempted the delivery on sunday that is 6th oct since i was not available in the town, i have informed the courier guy to reschedule the courier on 9th oct'19. But has per the tracker the delivery attempted thrice from the company on 5th oct, 6th oct and 8th oct, but apart from 6th oct, i haven't received any call from the courier people and also in the courier its been highlighted wrong address but from past 4 years i am receiving the delivery on same address. The tracker id is -[protected], highly disappointed with the service, now the status is showing ofd locked.

May name is shailendrasinh zala may mobil no [protected]
i will received wrong product i am ordered 3 cotton long sleeved shirt but I have received 3 polystore shirt.. rs 899 .
Delivery charge 100 rs Total amount 999 order date : 04, 10, 2019 reference id :RT 103835 . Barcode no [protected]

Return Department not received may call please help & return 1000 RS .

Please note that my consignment sent in 29/09/2019 from panvel is still not delivered to address - jeevan udyog, dr. D. N. Road, fort, mumbai location.in online tracking the parcel is showing at nearest e-com delivery center since 02/10/2019.

I called e-com customer care 2 times and each time they assured me the delivery by same day evening but there is no delivery attempted by e-com till day.

It is really pathetic service by e_com. I ask hereby e-com express to urgently deliver the product at specified delivery address of the product.

Hi
I ordered on 5th october they dispatch the product on 8 october from that day till now product is intransit status expected delivery date already over which was 11 october this is birthday gift for someone you guys spoiled the birthday. Very very pathetic service. Below is providing the tracking details and contact number

Tracking no -[protected]
Contact no - [protected]

Very late delivery

I am priyanka oberoi resident of palava city dombivali east writing this complaint on false delivery message and inappropriate agents language on the calls.

I was expecting a delivery of my product which was ordered online and was prepaid and it was shipped by ecom express.

It took nearly about 20 days where i did not received any update on my shipment.

On 5th oct'19 i received a message that "dear customer, your cogentscs"pre-paid" shipment awb - [protected] is out for delivery by ecom executive ph: [protected] pin: [protected], i waited for couple of days but i did not received my shipment.

Now when i am checking the delivery status it is showing as delivered however i have still not received my shipment.

I tried calling on the customer care number but the agents refused to help and moreover they were very arrogant and rude in terms of talking which made me call manier times.

Finally i got in touch with 1 agent named shashikant and he assured me that he would resolve my issue however i am still expecting a revert from him.

Kindly help in resolving my issue

Your trrendz "cod" shipment [protected] is out for delivery by ecom executive ph: [protected] pin: [protected] please keep rs 999.0 ready for payment.
Sir this is ordered parcel through ur ecom express which i got very low quality wich i ordered through facebook ad
I request to u do not pay my money which i paid cod to ur delivery boy n i return of my money because that product not worth
N one more thing pls do not accept this fraud company parcel to ur company because ur company’s name will destoying so pls look about it

Dear team,

I have ordered a head phone through club factory app with ordered no : 15571056 on 01.10.2019.. Still now i didnt received my product. I kepp on calling both club factory cc and ecom cc. No response from their side and they are keeping my phone on hold and disconnected. They have told me that im not reachable through phone. I didnt get a sinngle call from courier team yet and these fraud peoples are telling me that im not reachable.

Hi

My order no is [protected] product is not same as shown in image. Please refund it and my account no is : [protected]
Name : kotak mahindra bank
Ifsc : kkbk0000431
Paytm no is : [protected]
Name : akanksha gupta

Please take my complain and return it as soon as posiible

I did not like the product want to return

I will order again for next product. If possible please reverse money in my bank account

Hi,
I have ordered two product from myntra, when i called to myntra customer care they told me my product has already reached to the destination but still i m not getting any delivery from the courier department, when i called to ecom express customer care num they said your product has been marked as a out of delivery area, for your concern just want to tell you that myntra is delivering to my area and it is not out of servicing area.
Further more if in my address there is my contact num and if any parcel is out of sercicing area then its a responsibility of courier department to atleast give a call to us and intimate us about this so that we can go there and pick our product by our own.
But ecom express didint intimate me and they didnt provide there num also, kindlt atleast provide me the ecom express dehradun num so that i can contact them by myself

Delivery date mentioned on 8/10/2019 but still not delivered. My item is urgent medicine. But e com is not providing excellent delivery service. This medicines are very urgent for a patient but still your delivery boy not deliver this items. Regular i am getting delivery today sms on my phone but still undeliverd. When i am calling they told me to collect the item from there office. Please resolve the issue

Dear sir

I have a order from flipkart and the delivery boy reached me. He is generated otp to my number. I lost my that number. He is telling that should need otp. From lost mobile number how can i give otp. Is there any other options to get my order. I can give my id card copy also.

I request you to please give a solution.

Thanks & regards
Berlin...

My parcel was expected to reach me on 1st october 2019 but they hadn't delivered it till 10th october. Still they are keeping my parcel. I tried to call them but they are not giving good responce. My parcel contains healthcare product. I needed the parcel urgently but they are constanyly delaying it without giving any god reason. I called their customer service but they are releasing or putting my call on hold without any good reason.

Hello! My order with awb number [protected] is supposed to be delivered by 12th october. It originated from jhajjar and travelled all the way to bhagalpur crossing atleast a thousand kilometres in two days. And yet hasn't arrived at my nearest hub i. E simri bakhtiyarpur and it's not like the distance is alot.. It's around hundred kilometres. So i went to the local ecom express office/warehouse and requested if my order once reach the hub can i pick it up as they deliver the item atleast 2 days later after it's arrived at the hub. The executive was straight up rude and hostile and denied. I know it's supposed to be delivered by 12th but it's in the hub rn and i've to get somewhere and i was picking it up myself!

Mys order number is od[protected] is not delivered at time and no tracking message is available i want to say that please delivered my order fast thank you. Please delivered my order fast i have urgent thank you

I had ordered a product from club factory, the have chosen this ecom service. The tracking number is - [protected]. My address was given for pen, maharashtra, pin - 402107, but their system has sent the product at pali, maharashtra, distance from my place is 42km approx. And they have declared that product needs to be redespatch. Why this type of false update has been done?