Ecom Express Complaints & Reviews

I ordered a product from bewakoof.com (Awb no. : [protected]) which was shipped by ecom express. The delivery boy firstly behaved rudely and refused to come to the appropriate address and went away without delivering the product. Next day he wrote'customer not available' even without calling me. This type of behavior is ridiculous and extremely unprofessional. So kindly take strict action against him as soon as possible.
Thanks.

He refuse to give my product. When i meet with him, he said that he will give my product where he want. He also use slangs language. When i started shoot video, he changed his behavior. When i try to contact ecom customer care. They did not help me. Delivery boy said that, he will cancel my order. He try to fight with me. He said next time he will not deliver my product. All will be cancelled.

Maine 1 oct ko order kiya tha amazon se or wo 10 oct ko final station ke pehle pahuch gaya tha par aaj 12 oct hai or abhi bhi update nhi hua hai or aaj hi ka delivery date hai. Or customer care representative ko baat karne ka koi lihaaz hi nhi hai. 1 minute hi baat karte hai or kehte hai sirf itna apka order highlight kardiye hai pahuch jayega. Par kuch bhi nhi hota. Awb no[protected]
Deepak singh
[protected]@gmail.com

I had placed order on 6th octomber which was supposed to get delivered by 8th to 10th oct. Now, after waiting for such a long time, still i haven't received my order till date. Tried reaching out for help, but its no where to be found. Neither am i able to track my order. Given customer care no. Doesn't respond either. Very horrible service!

Order no:-so[protected]

Dear team,

I have ordered a head phone through club factory app with ordered no : 15571056 on 01.10.2019.. Still now i didnt received my product. I kepp on calling both club factory cc and ecom cc. No response from their side and they are keeping my phone on hold and disconnected. They have told me that im not reachable through phone. I didnt get a sinngle call from courier team yet and these fraud peoples are telling me that im not reachable.

Awb no : [protected]

Tracking no : [protected]

Hello,
I had purchaged 10. Or smartphone and had issue with display, so i booked repaire to 10. Or by servify. They had given pickup facility by ecom express couriour so i given my device on 28 september. But today 11th october, still didn't get any information from delivery center or service center.
I called many time to ecom courier, but they always saying to wait 24hrs, still my smartphone didn't reach to service center.
I called servify and 10. Or/tenor they simply saying that mt smartphone didn;t reach to them. They don't want to take any initiative from their side.
Please help me.
Ecom express awb no[protected]

Complaint for incompetent delivery service.
My material was out for deliver but material not delivered. And i taken delivery boy number from gati courier services and called them many times, on 4th oct 2019, 5th & 6th oct 2019 also, they are talking with me like "aapke area me aayenge to call karenge na, aap chinta kyu kar rahe ho sir", then after that i called him many times from different number but he not pickedup. I called many times and also in gati but i am not got any solution finally my order cancelled and returned to origin and flipkart not intimate me regarding this and showing status on flipkart"the delivery partner was unable to deliver to your location" "seller: truecomretail canclled the order." please avoide to buy material from seller: truecomretail bcoz he is taking benefit of money paid on preorder and
Avoide gati courier services/ecom courier service for
1. Misbehaviour
2. Lack of cordination
3. False promise
4. Lack of knowledge regarding courier tarcking
5. Less qualified/ unprofessional staffs

I placed a order on 3rd october 2019
Order id - od[protected]
& the waybill number - [protected].
The estimated delivery date for this product was first 10th of october but after reaching quick to the courier boy it has been set to 8th october.
The courier boy called me & told that he couldn’t deliver me on that day he will deliver it on 9th october. I agreed & told him to not to delay again because i've train on the next day because i've to go to my hostel.in the 9th october he did'nt call me once and i was unable to contact me because i don't have his number & the next day which was the last day for delivering my product 10th october i started calling him from early morning but he did'nt received, he receive one time around 11am & he says he forgot about my delivery i told him that i've my train at 3:30pm please deliver the product or i'll fall in problem and he told he will deliver it before 2pm but after 2pm he did'nt called me i called him again and again i missed my train too but he cut my all calls, i called customer care they told that wait till the last time of delivery 8pm i express my total problem happen to me but they make fun of me. After so many attempts the courier boy received the call at 5:30pm and i told him why he did'nt came he told that there was problem, but i requested him & beg him to deliver it before 8pm he accept it. But after 7:30pm when i started calling him he did'nt receive the phone call till now 11th october 2019. I waited in the que of ecom customer care call support & told all happen to me to the executives but they told they did'nt have anything to do & again they made fun of me they told that the delivery boy came to my address and called me so many times but i didn’t received his call i became disappointed & told the executive to check the details again & he told that he was wrong i called the dekivery boy he did'nt called me. When i saw the tracking details it was showing that during natural disaster or road bad condition order can't deliver but sir there is no rain or road problem in the delivery boy's location & in my area too you can sent your officers here.
Sir try to understand how much disappointed i'm and how your executives & courier boys behaved with me.
Sir please deliver me the product today & take step against this type of courier boys & executives who make your company's glory damagaed.
Please took necessary steps to solve my issue. Thank you

Tracking no. - [protected]
The status is showing it was delivered on 8th of octorber by ecom express courier but i did not receive the parcel. Later i contacted and went to ecom express centre in my area {jamui} pin 811313.

They said yeah we were about to deliver your parcel but we are now unable to find your product.
This is the courier boy phone number [[protected]] when it was out for delivery.

Now they are not acting on this anyway that's why i'm looking for help and please help me out and deliver my product asap.😢😢😢😢😢😢

I was in the same address... No one came... A call came and rang just for a second.. And couldn't contact them again... This is the worst ever online deal i have made... I'm going to raise a complaint... The same happened yesterday... I waited today all long... No one came... Just that call that rang 2 seconds... This is biggest scam... I returned because i received a duplicate product... I ordered a nike backpack... I received some duplicate product... If you aren't resolving this... I have to complaint somewhere else... The delivery guy name is arasamuthu m: [protected]

In club factory i am order a lady hand purse in 1rupee deal and this order was successfully confirmed but the problem is this order is deliverd in another shiping add.not my add..so sir iam requesting you plese solved my problem in soon as soon posible.Sir in club factory my id is login to my facbook id (Anupam Kaushik) so please solve this problem.

I ordered a product from club factory to deliver it to thrissur address, it is showing in transit from 3rd October onwards but haven't reached yet.I have paid my cash already, had they taken my product to their home?
This is too much, i have lost my patience .This is the problem with the ecom service, i have contacted with the CF.The contact number of ecom service trichur is unable to get connected.
If it were COD they would have contacted, they are cheating

I have ordered product from decathlon, courier guy attempted the delivery on sunday that is 6th oct since i was not available in the town, i have informed the courier guy to reschedule the courier on 9th oct'19. But has per the tracker the delivery attempted thrice from the company on 5th oct, 6th oct and 8th oct, but apart from 6th oct, i haven't received any call from the courier people and also in the courier its been highlighted wrong address but from past 4 years i am receiving the delivery on same address. The tracker id is -[protected], highly disappointed with the service, now the status is showing ofd locked.

May name is shailendrasinh zala may mobil no [protected]
i will received wrong product i am ordered 3 cotton long sleeved shirt but I have received 3 polystore shirt.. rs 899 .
Delivery charge 100 rs Total amount 999 order date : 04, 10, 2019 reference id :RT 103835 . Barcode no [protected]

Return Department not received may call please help & return 1000 RS .

Please note that my consignment sent in 29/09/2019 from panvel is still not delivered to address - jeevan udyog, dr. D. N. Road, fort, mumbai location.in online tracking the parcel is showing at nearest e-com delivery center since 02/10/2019.

I called e-com customer care 2 times and each time they assured me the delivery by same day evening but there is no delivery attempted by e-com till day.

It is really pathetic service by e_com. I ask hereby e-com express to urgently deliver the product at specified delivery address of the product.

Hi
I ordered on 5th october they dispatch the product on 8 october from that day till now product is intransit status expected delivery date already over which was 11 october this is birthday gift for someone you guys spoiled the birthday. Very very pathetic service. Below is providing the tracking details and contact number

Tracking no -[protected]
Contact no - [protected]

Very late delivery

I am priyanka oberoi resident of palava city dombivali east writing this complaint on false delivery message and inappropriate agents language on the calls.

I was expecting a delivery of my product which was ordered online and was prepaid and it was shipped by ecom express.

It took nearly about 20 days where i did not received any update on my shipment.

On 5th oct'19 i received a message that "dear customer, your cogentscs"pre-paid" shipment awb - [protected] is out for delivery by ecom executive ph: [protected] pin: [protected], i waited for couple of days but i did not received my shipment.

Now when i am checking the delivery status it is showing as delivered however i have still not received my shipment.

I tried calling on the customer care number but the agents refused to help and moreover they were very arrogant and rude in terms of talking which made me call manier times.

Finally i got in touch with 1 agent named shashikant and he assured me that he would resolve my issue however i am still expecting a revert from him.

Kindly help in resolving my issue

Your trrendz "cod" shipment [protected] is out for delivery by ecom executive ph: [protected] pin: [protected] please keep rs 999.0 ready for payment.
Sir this is ordered parcel through ur ecom express which i got very low quality wich i ordered through facebook ad
I request to u do not pay my money which i paid cod to ur delivery boy n i return of my money because that product not worth
N one more thing pls do not accept this fraud company parcel to ur company because ur company’s name will destoying so pls look about it

Dear team,

I have ordered a head phone through club factory app with ordered no : 15571056 on 01.10.2019.. Still now i didnt received my product. I kepp on calling both club factory cc and ecom cc. No response from their side and they are keeping my phone on hold and disconnected. They have told me that im not reachable through phone. I didnt get a sinngle call from courier team yet and these fraud peoples are telling me that im not reachable.

Hi

My order no is [protected] product is not same as shown in image. Please refund it and my account no is : [protected]
Name : kotak mahindra bank
Ifsc : kkbk0000431
Paytm no is : [protected]
Name : akanksha gupta

Please take my complain and return it as soon as posiible

I did not like the product want to return

I will order again for next product. If possible please reverse money in my bank account