Ecom Express Complaints & Reviews

I ordered some goods from banggood and they dispatched the parcel packet on august 28, 2019. Their tracking code: aljcr[protected]yq. As per their tracking report on sept. 17, 2019 the parcel packet was out for delivery by delivery employee mr. Bhajan roy.
On the same day it was marked as un_delivered.
Barring name bhajan roy i had no other means to identify the name of local courier agency.
On oct.01, 2019, another parcel packet (Purchased from the same seller) was delivered to me at my address by a delivery man of ecom express.
Then i got the name of local courier agency. I visited the local ecom express office today. From there i got the awb no ([protected]) and status of that consignment marked as “rto lock”. As per tracking report of awb [protected] i got the following information:-
On 17 sept 2019 at 13.48 hrs berhampore - out for delivery.
On 17 sept 2019 at 19.02 hrs berhampore - shipment un_delivered – consignee requested for future delivery (Consignee’s consent not at all asked for)
My mobile number was clearly mentioned on the parcel packet. But i did not get any phone call from local ecom express office.
My delivery address (At the same address they delivered me the other parcel) also clearly mentioned on the parcel packet.

It is matter of great regret to say that a reputed logistics company ecom express is maintaining such employees who are negligent and ignorant in basic customer service.

Please do necessary steps to solve the problem so that i can get the parcel packet without further loss of time.

T k nath

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal as we were unable to deliver as per the expected date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express

Oct 10, 2019

Updated by NathTK It is evident that the mistake was happened at their (Ecom Express ) end. But instead of taking required positive steps to solve my problem they simply wash their hand of by guiding me what to do myself. It is not desirable from a reputed organisation like Ecom Express Pvt. ltd.

Nov 04, 2019

Updated by NathTK I am not satisfied with the response from Ecom Express's customer care. My shopping portal has advised Ecom Express to re-deliver the item on 14th October 2019. But right now it is not delivered to me. Due to their irresponsible activity I have to suffer till today. Ecom Express Customer Care is provided for safe guarding their employee only they list bothered for their customer.

T K Nath

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

I have ordered a electronic product from banggood online shopping, and the shipment was given to ecomexpress for delivery. As per the tracking status i see that this has been delivered to "srirangam" which is postal code of 620005. But as per the shipping address i gave given to banggood it is "woraiyur" and the postal code is 620003.

They said it was delivered on 26th aug 2019, but im the one who suppose to recive the product and these people delivered to incorrect place also.

I have raise a complaint with their customer care as well on 9th september but till date (03/10/20/19) im calling them for my complaint update but there is no responce from any of them.

Every time i called i keep on getting the same reply that wait for 24 hours this will be resolved. But it is almost 25 days over but no improvement.

These people are really misused my product, and i have raised this with banggood as well. The frustrated moment is every time im calling this customer care they telling repeated answer:

"your complaint is raised sir, wait fro 24 hour to update the feedback"

They are saying anything except the above wordings.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest.

Meanwhile, please email us your contact number at [protected]@ecomexpress.in.

Regards,
Team ECOM Express

Oct 05, 2019

Updated by Gopi08 Hi Team,

This is not the first time I'm getting this reply I have called your customer care more then ten times and till date I'm calling every two 25 hours as you said but you are not properly responding any of questions. I have raised this concern with Banggood as well stating you were misused my protect and I'm gonna ask for the cash claim from them because of your worst service. They have asked me to check the local delivery centre I have asked that to your customer care even that details also not provided, today is (05/10/2019) but the complaint raised on 09/09/2019.. you have asked me 24 or 48 hours to investigate but I have given you more then enough time..

Even i have raised this through consumer complaint also you were saying the same again.. Do you think this is really fair. If you really misused my protect I will send you the purchase voucher you have to give me the claim back.

You were saying to send my mobile number to your customer care email id, even I have tried that too already before raisd this here but that is not even acknowledged till date. I have chase you twice on the email I have attached that email also here.

If this was happened with other carrier services this could have solved by now. But ecom express is really worse.. If this need to be taken care through legally I ready to do that as I have already checked the procedure with one of my advocate friend.

I have recorded all call happened with you and few of your customer care people not even providing respect to the consumers and disconnecting call while asking valid question also.

This will not stop here..

Verified Support

Nov 20, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

View replies

G

Gopi08

from Bengaluru, Karnataka

Oct 3, 2019

Please find the email complaint to ecom express customer care but I did not received acknowledged email also.. very very worst customer care ever in my life time.

awp no: 2524130222 - Comment #3551150 - Image #0

Reply

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Address: AT/PO.- ATRAILA, DIST.- REWA, MADHYA PRADESH, PIN-486447, RAMBAGH ROAD, Rewa, Madhya Pradesh, 486447

Dear sir,
After several mobile communication to your customer care team and with snapdeal, till date no response from you end for reverse pickup of my above mentioned pickup & order no. I am attaching the screenshot of the message sent from you to my mobile no. [protected], pls don't harass me & cooperate me.
Pls. Pick the reverse pickup urgently that's why i can claim my refund to snapdeal.
Thanking you,
Manoj kumar sahooorder id: [protected], dt 14 sep, 2019
Reverse pickup id no.-[protected], dt. 20.09.19

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We are sorry to hear that the reverse pickup of your shipment hasn't been done yet. We are coordinating with our pick up center to get your pick up done in 24-48 hrs. Meanwhile, please share your alternate contact number to get this expedited to [protected]@ecomexpress.in

Regards,
Team ECOM Express

View replies

Snapdeal.com Customer Care

from New Delhi, Delhi

Oct 3, 2019

Hi Manoj!

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Nagaon, Assam, 782125

Delivery boy called & said he will deliver on 29 September but till now it is undelivered. Last week also he did the same. Total 4 products he didn't delivered to the same address. Every time makes call & say he will deliver tomorrow. But tomorrow never comes for him.
Awb no [protected], [protected]. Ecom express I think your service is very poor this area. Delhivery &others are good in service to this area

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings from Ecom Express!

We sincerely apologise for the delay in delivery of your order. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ecom Express Team

Verified Support

Nov 20, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal as we were unable to deliver as per the expected date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Lalbagh, Motijheel road, Murshidabad, West Bengal, 742149

Hi,
I am expecting a consignment from myntra.

Ecom express
AWB:-[protected]
Order No:-[protected]

After comparing delivery time on many online shop i bought a trouser from myntra. Because it was festival time i wanted it urgently. It has reached at delivery location and it got out for delivery but still it has not been delivered.

They are saying that they can't find my address, while its written clearly while giving order.they even had not contact me to clarify the address.when i tried to call them i always got busy in respond.

They are saying i have given wrong address.why would i do that? when i have already made the full payment.

It is loud and clear that they are logging incorrect status into their system and making fool of the customers.

Please help me.i would really appreciate your help.

+2 photos

Oct 4, 2019

Complaint marked as Resolved

I got it delivered today by delivery boy.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express!

We sincerely apologise for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 5/67 sannadhi street, Land mark: Near Saraswathi hall, Kovur, Kanchipuram, Tamil Nadu, 600122

27 Sep ordered medicine in Zoloyo for emergency purpose, they couriered in Ecom Express (28 sep) still not yet delivered, but got fake delivered message (30th sep), most horrible experience is unable to track the courier people for emergency purpose (no updated contact number). actually it medicine. they are playing with Patient patience. Very Worst experience I got from Ecom Express. if medicine need to deliver on time instead of hidden the parcel somewhere update fake status. please give courier delivery person reachable and exist contact number.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

Regards,
Team ECOM Express

View replies

J

Jamsan Bhairagoni

from Hyderabad, Telangana

Oct 2, 2019

I'm ordered other product.. Delivery onother products
Please return my order and refund my amount

Reply

Ecom Express Customer Care's response, Oct 3, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express!

We are just a courier service provider required to pick up and deliver the shipments in packaged condition itself as is handed over to us by the Shipper based on courier order details assigned to us by the Shipper.

Being neither the seller nor the manufacturer of the product, we have no relation to the sale, quality, packaging or other aspects of the product.

Request you to kindly contact your shopping portal for further assistance.

Regards,
Ecom Express Team

S

Sharp Shooter Komal

from Pehowa, Haryana

Oct 2, 2019

I want a different ring but this is not a that one ring.. . So please refund my money
I don't want this product.. .

Reply

Ecom Express Customer Care's response, Oct 3, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express!

We are just a courier service provider required to pick up and deliver the shipments in packaged condition itself as is handed over to us by the Shipper based on courier order details assigned to us by the Shipper.

Being neither the seller nor the manufacturer of the product, we have no relation to the sale, quality, packaging or other aspects of the product.

Request you to kindly contact your shopping portal for further assistance.

Regards,
Ecom Express Team

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: hunthar company peng,lalboi petrol pum opposit, Aizawl, Mizoram, 796001

Hi
sir, order is reciving my order, but not original and not same inside, help i will be return order, , , then order is give original smar watch...pleas help.
COD is my order, others company are not a problem but your company have a problem, , , pleas change my order original, ,
thanks
hepl.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Hunthar,Company peng.Mizoram Lalboi petrol pum opossit, Aizawl, Mizoram, 796001

Website: ecom express

This receving my order but, not original. Pleas we can retur this order,
Help my order,, unbox my order smart wach not original, pleas my order return and order original sent me, under the not videos upload, too larg in my file.
Help. Help

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We are just a courier service provider required to pick up and deliver the shipments in packaged condition itself as is handed over to us by the Shipper based on courier order details assigned to us by the Shipper.

Being neither the seller nor the manufacturer of the product, we have no relation to the sale, quality, packaging or other aspects of the product.

Please contact your shopping portal for assistance.

Regards,
ECOM Express Team

View replies

E

Ebenezer Isaac

from Vadodara, Gujarat

Oct 2, 2019

I placed an order on 4th September and it was supposed to arrive on 30th September. But the package package hasnt even moved, it shows Pickup Rescheduled since then on every day. And it is 23rd September today. What is happening? When will I get my shipment?

My tracking number is ALJCR[protected]YQ

Reply

Ecom Express Customer Care's response, Oct 3, 2019

Verified Support

Dear Sir,

Greetings From ECOM Express.

As per our records, the said shipment 2527423666 has yet not been handed over to us. You can also contact your shopping portal for further assistance.

Request you to kindly contact your shopping portal for assistance.

Regards,
Team ECOM Express

S

Shashi Kumar Gunda

from Mumbai, Maharashtra

Oct 2, 2019

Sir
Iam shashi kumar
I order aaa smart wearable ring in online
But its not working in my mobile phone .
So plz return my order and refund my money back after disscuission with store plzz return my order as soon as possible...thank you...wait for the reply

Reply

Ecom Express Customer Care's response, Oct 3, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express!

We are just a courier service provider required to pick up and deliver the shipments in packaged condition itself as is handed over to us by the Shipper based on courier order details assigned to us by the Shipper.

Being neither the seller nor the manufacturer of the product, we have no relation to the sale, quality, packaging or other aspects of the product.

Request you to kindly contact your shopping portal for further assistance.

Regards,
Ecom Express Team

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Ernakulam, Kerala, 683572

Made a purchase from amazon which shipped through ecom express.
It should have been delivered yesterday, but they postponed the delivery without contacting me. I called their customer care yesterday and promised me that it will be delivered today. And today i got an sms that the delivery will be attempted today, but now they again postponed it. They never calls. Keeps to postpone the delivery without my consent.
I had the same experience before where i had to cancel my order and get a refund from amazon. Really pathetic that the customer has to pay and run behind them to get things done.
Awb no.[protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Darjeeling, Darjeeling, West Bengal

Ecom courier service haven't called me once while my order is shown to arrived 3days ago and are faking that my address is wrong while every other courier company delivers at this address only... Wrost courier service ever... They should contact me first but they haven't so i tried to call them but the phone number added to the website of courier service darjeeling is also fake. Plz deliver my order as quickly as possible.. And improve your service

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

Regards,
Team ECOM Express

View replies

S

Saked Ali

from Dhanbad, Jharkhand

Oct 1, 2019

Me AK Mobile cover orders kiya muje dusra cover bejdiya .mobile [protected] account no [protected]

I haven't received my order yet - Comment #3548567 - Image #0

Reply

Ecom Express Customer Care's response, Oct 3, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal to arrange the return.

Regards,
ECOM Express Team

D

Divya Shirodkar

from Raia, Goa

Oct 2, 2019

Y my product hs nt been delivered yet its showing reschedule contact ecom to confirm address n contact num tl me wen my order vl deliver

Reply

Ecom Express Customer Care's response, Oct 3, 2019

Verified Support

Dear Mam,

Greetings from Ecom Express!

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint.

Regards,
Ecom Express Team

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Girls hostel cvas navania, 313601

I had ordered t-shirt from myntra and delivery date is 3oct 19but the product is out for delivery on 26sept19 and at that time i m not available at the location so i am unable to receive it. Plz inform the delivery agent of navania udaipur to deliver it.. So please make a reattempt to deliver it... Tracking no is [protected]... Please help me in this regard

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From ECOM Express.

Thank you for writing to us. With reference to your query regarding the AWB number xxxxxxx, the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 18 Oct 2019..

Regards,
Team ECOM Express

Verified Support

Oct 01, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return this shipment. Therfore, we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

View replies

M

mohanveedoss

from Bengaluru, Karnataka

Oct 1, 2019

On 22nd morning around 10.30 i received a call from EcomEX courier - +[protected] on address verification. Then by 2 .00 p.m i have received an SMS that shipment was delivered. but i have not received the shipment.
this above no. is not reachable and also my AWB no . [protected], is wrong.

Reply

Ecom Express Customer Care's response, Oct 3, 2019

Verified Support

Dear Sir,

Greetings From ECOM Express.

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at [email protected].

Regards,
Team ECOM Express

Ecom Express Customer Care's response, Nov 20, 2019

Verified Support

Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number 2523733442, as per our discussion the said shipment has been delivered at the registered address.

Regards,
Team ECOM Express

J

[email protected]

from Noida, Uttar Pradesh

Oct 2, 2019

Jo shirt order kri thi wo nhi nikli hai dekhate Kutch hai dete Kutch hai

Reply

D

Divesh rathor

from Agra, Uttar Pradesh

Oct 2, 2019

MY ORDER IS wrong i was return this product and refound my payment

Reply

A

Abnormal

from Mumbai, Maharashtra

Oct 2, 2019

I purchased a product from flipcart and it Ishowed that it will be deliverd on 16th September, today is 21st September till now i didn't recived the product. No notification or message was given for acknowledging me about the delay

Reply

A

Ashima Khullar

Oct 2, 2019

Im rajan khullar my smart ring its nt working on my iPhone so i want to return i tried alot to contact but i cant know how to return

Reply

Helpful

Found this helpful?

5 Comments

Post your Comment

Comment Guidelines

Address: Evp carnival cinemas Chembarambakam, 600123

Hi sir i saw an add about smart ring in tik tok application so i ordered the smart ring but the delivered product of the smart ring is too small in size it doesnt go inside my finger. I forgot the ordered application. So please come and take the delivered product of the smart ring... I want it to return. So please come and get the ring.. Please help me to return the product..

Ecom Express customer support has been notified about the posted complaint.

Sep 30, 2019

Updated by Åvìñåśh Åvì Pls help me to return

Verified Support

Oct 01, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

View replies

P

Prakhar kumar Verma

from Mumbai, Maharashtra

Oct 1, 2019

I want to return my order because it is other shirt pieces but I ordered others

smart ring wearable - Comment #3548603 - Image #0

Reply

Ecom Express Customer Care's response, Oct 3, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal to arrange the return.

Regards,
ECOM Express Team

J

Jayesh Kumar Mandal

from Delhi, Delhi

Oct 1, 2019

Your workers are not good he tell me your order has come
in my office you come ant take it . affter some time i am in ecom office at 2.00 pm the office has colsed person not work secericely no respect not no interest in job bad work please it take tu much time to deliver a product ..and the product not delivery at finale destination

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Near Baruipur,South 24 Parganas

I ordered at myntra. Today at 8.51am i get message it is out for delivery. When till 2pm it is not delivered i call the delivery boy. But he is not responding. Then i call from another number now he receives call but not answering to me. Upto 4 pm i have called about 20 times. Every time he receives but not answering to me. Then at 4.30pm he delivered it, i now asked him why he is not answering, then he cherged me why i called him so many times. He is very very rude, i feel humiliated by his behaviour. Please ask him to behave properly with the customer. Delivery executive name is gour sardar.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

View replies

J

Janjanam Lakshmi

from Mumbai, Maharashtra

Oct 1, 2019

I ordered set of 3 fastrack watches from bookmywatches.com website. They sent me very cheap quality watches and that are not belonging to fastrack. I sent complaint to the mail I'd of that website and also call to the customer care of ecom express but they are not responding. Please take your product and refund my money.

rude behave of delivery boy - Comment #3548629 - Image #0

rude behave of delivery boy - Comment #3548629 - Image #1

Reply

M

Manoj S Gowda

from Mumbai, Maharashtra

Oct 1, 2019

Dear sir 24 09 19 one Pearsall is come to me home and but itam is not working for mobile please return this itam

Reply

C

Churaman Mahto

from Mumbai, Maharashtra

Oct 1, 2019

[protected]

rude behave of delivery boy - Comment #3549083 - Image #0

Reply

S

Shaikh@

from Dhamtari, Chhattisgarh

Oct 1, 2019

I am purchasing a cloth through ecomexpress but product is totally different now I am cancel my order

Reply

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: Town-Ramkrishna Naagar, Karimganj, Assam, 788166

We the people of karimganj dist ramkrishna nagar area, cant find any product in our home by ecom xpress, they always call us in particular point to collect the product, in our daily life we r busy with various work, after the advance paymet of the product we had to bound any product to collect for bazar area whereas we r give our address before any order. Then what is the meaning to put our address through building no etc etc. Please kindly look into the matter.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

View replies

R

rajkrishan dey

from Kolkata, West Bengal

Oct 1, 2019

My order no: [protected] is supposed (Estimated by Myntra) to be delivered by 29th of september.From 24th onwards the tracking info shows ‘pickup rescheduled'. Why is it happening? Will i get my product?

AWB no. [protected]

complaint for non delivery at your home address - Comment #3548547 - Image #0

Reply

R

ramesh@1980

from Delhi, Delhi

Oct 1, 2019

Ordernumber:S[protected].Ear phones

Reply

ramesh@1980's reply, Sep 25, 2019

ear phones not arrived. orderno:S0139078352.

M

Monjurul1992

from Aizawl, Mizoram

Oct 1, 2019

Dear Sir,
No delivery attempts were made with me, they didn't contact us. The update shown that delivery attempts were made. How this possible. Please sought out the problem as soon as possible. My tract ID is[protected]

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Palakkad, 678017

My nam is shibila ordered a product from online with offer free product with therei didn't get exact product only free product is reached my hand actual product not get. The delivery boy leave the place after i check the pack, it contain only free product why this happen. Pleas take action.. My cash is gone i ddint get the actual product.. U delivered

Ecom Express customer support has been notified about the posted complaint.

Sep 30, 2019

Updated by SHIBILA SHERIN Why solve the complaints very slowly ..why irresponsible ...

Verified Support

Sep 30, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have ordered through some website and it was shipped using ecom express, the product was defective, damaged.
They don't even have the information of the person who registered this shipment with them.

It was a fraud company on the other site, they don't even check for authenticity, they take whatever you give them to deliver no matter who you are.

when we request them for seller details they say they never took it, even though the order is COD(cash on delivery) I don't know how they transfer it to their unknown seller.

if you wanted to earn money try it in other way.

date :[protected]

client : ecom express (order from style hunt).

Even the GSTIN number mentioned on the shipment is fake.

they don't even check it atleast

+3 photos

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vpo doohari pilkhuwa hapur, Panchsheel Nagar, Uttar Pradesh, 245304

I have ordered a tessel necklace from club factory a delivery boy has come to me to deliver the product that time I was not able to give otp bcoz of netwrk issue he said that he will deliver after updating new number now I have recd otp number but that delivery boy has not cm till now please provide my product asap otherwise refund my amount in my account to sent back my product to club factory

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Lalbgh, Motijheel road, Murshidabad, West Bengal, 742149

Sir, my name is sandip mondal, i ordered a trouser from myntra.com on 22nd sep 2019. And today after tracking the order i came to know that the product has been debag. I request you to help me out, your response will be appreciated.
Order no:[protected]-2636103
Tracking no:-[protected]
Address:-lalbagh, motijheel road, murshidabad
Pin:-742149

+1 photos

Oct 4, 2019

Complaint marked as Resolved

They notify me about the product.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

With reference to your query regarding the shipment AWB number [protected], the said shipment is currently in transit. The expected delivery date of the shipment is 3 Oct.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: House no.109 village-hajjutola,post-Rengakathera ambagarh chowki Rajnandgaon chhattisgarh, Rajnandgaon, Chhattisgarh, 491668

Website: Phoneskart.com

Mobile phone quality is not good and battery performance is also not good. So i want to return this product and i need my money back instead of phone.
I want to use refund policy of this company and i want my money back to my account. I have face the fraud problem that's why i want to return this product. It's quality is very bad and battery performance is very poor... Whereas in site the features are awesome but now i have got this product i realize the wastage of money. So please resolve my problem and make me sure about refund policy

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Sep 30, 2019

Updated by Shilpa janbandhu My awb number...[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Darbhanga, Bihar, 847121

I have order a product from myntra through ecom express my package arrived
At the delivery centre so my product was out for delivery but did't reach me i call him and asked what was the problem he said it was going to rain. Ok i gave him excused next time he do the same third time he did't recived my call and he cancelled my order today i have schedule the delivery date that is tommorow other logistic company like ekart they all come to deliver. So i hope you could help sir/madam.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Ecom Express Complaints & Reviews

File a complaint to Ecom Express

Ecom Express reviews & complaints page 240

parcel not delivered marked rto lock

Post your Comment

awp no: 2524130222

Post your Comment

no response till date for reverse pickup id no.-37059615770, dt. 20.09.19, order id: 31390300627, dt 14 sep, 2019

Post your Comment

products are undelivered.

Post your Comment

making fools of theirs customers.

Post your Comment

not yet received my medicine but getting fake delivered message

Post your Comment

smart watch not original and not same

Post your Comment

smart watch not same, not original

Post your Comment

not delivering package

Post your Comment

I haven't received my order yet

Post your Comment

regarding not delivery of myntra order

Post your Comment

smart ring wearable

Post your Comment

rude behave of delivery boy

Post your Comment

complaint for non delivery at your home address

Post your Comment

delivery item not reached correctly

Post your Comment

their delivering standards & their fraud clients

Post your Comment

tassel necklace

Post your Comment

complaining about debag product

Post your Comment

speria p20 quality is not good

Post your Comment

delivery boy did't not deliver my package

Post your Comment

Related businesses