Ecom Express Complaints & Reviews

I had ordered some clothes from myntra. A part of my order was shipped with ecom express courier awb no.- [protected]. I received a message from ecom express that my shipment would be delivered today but nobody called me the whole day. I received a message from both myntra as well as ecom express that my shipment has been delivered. I have already paid the order amount so i request you to either deliver the product to me or else refund me the order amount.

I have been a very happy customer of myntra since 2014 so i hope to get this resolved asap.

Myntra order no.[protected]-6694801
Ecom express awb no.- [protected]

I ordered in flipkart on 29sep the delivery date is 2 oct thill now today's date 4oct the item not delivered
And in the awb tracking they showing that the the attempt is failed
They not provided me any wish masters mobile number and how the attempt will be completed
I want my reason who will be the responsibility other wise please give me the coustmer care number of vijayawada branch i will speak with them

I have ordered 7 products from myntra one of which shows out for delivery since the day before yesterday and two of which shows out for delivery since today morning.
Myntra shows that my products has been shipped through ecom express. On the day before yesterday the delivery boy refused to deliver the product upto my home, he asked me to collect the product 1 km far from my home or take it on the next day. So i asked him to deliver it next day. On that day the update shows that the product is undelivered due to rain and bad weather. On the next day no update is seen nor any call has been recieved, in the evening when i checked the update, it shows that product is undelivered and the consignee requested for future delivery (But i didn't asked for it nor i got any call or any text about that).
Then today i called that guy and he told me that "another boy is delivering your products today, be ready". I waited the whole day. Same things happened, no texts no calls received. I called him in the evening again, he apologized and said "the boy is new. I will talk to him and tell him to deliver your products". Its 7:30 now and i called him again and asked for the contact number of that delivery guy. Then called him. He rudely picks up the call and told that your product has been returned and maybe tomorrow it will be delivered. I asked him "how can it be possible, your senior told me you are in my area since morning and you didn't even called me once, i am connected with him since morning and he told that the product will deliver today only". The boy replied "arey bhai ab aapka saaman wapas aa gaya hai hum kya kare. Ab kal hi saman milega". I got offended and asked him "ok then deliver it tomorrow its urgent." for which he replied "tomorrow i will not be delivering your products, some other guy will do this". Then i hung up.
Now what should i do in this situation, i did whatever possible. This is my first time ordering clothes from myntra and i think it will be my last time too. Ekart serives are far more better than your services🙂

I ordered a dress from club factory and i haven't received the item they keep sending me message
The message keeps repeating that the address is incorrect... Atleast call so i can tell your guy if he doesn't know...

My order number - [protected]

My address - room no 708, 7th floor, jai bajrang bali building, khambadevi 90 feet road dharavi near sahil hotel mumbai 400017
Give me a correct response... Will i get my package or not..

Ecom awb no [protected]
Delivery person called once and i told him to come after 2pm since no one was at home, it has been 5 days since then, he is not calling or delivering the order
I raised complaint with the seller also but delivery person mentioned that delivery couldnt be done though he dint even try and not even calling me
It is a medicine delivery and required urgently

 i have ordered some items from club factory before 20 days but still haven't received it. The tracking shows that it has been re dispatched because of wrong address or unattended call but i haven't received a call and the address is correct because i received another item from club factory to the same address. I couldn't contact anyone and there is not even a single proper contact no available. I want to know when i will receive my package

Reference number 6569
Order number 7825345
Tracking id [protected]
Order date 09/30/2019
Fraud not provide me the correct order and chaged 1370 ruppee from me. Please take care of it othervise i will. Puy a complainy againt your organisation under the consumer court as fraudulent section. You should have to take care of the order you are delivering.. My name is kunal sharma and contact number [protected]

My order was supposed to be delivered on 23 sep 2019 which i bought on 19 sep 2019 but it was not delivered to me. And even after 2 weeks it was not delivered or even informed to me why? Now i'm calling the customer service for the past 2 days that my order isn't delivered to me and they said my order was sent to a wrong address yet they didn't call me or informed me. Now i am calling them and they are saying the order will be delivered today but they never did and still, they say the same thing every single time for the past 2 days and am so upset with the service. Now i called them to ask again and said that they have been continuously procrastinating and i don't want that at all. And now they say the package is delayed for the next 2 more days. Now i have to wait 2 more days as well. As i checked my order on the website it is showing [shipment rto lock revoked]. How can the service be this slow and bad?

I ordered some goods from banggood and they dispatched the parcel packet on august 28, 2019. Their tracking code: aljcr[protected]yq. As per their tracking report on sept. 17, 2019 the parcel packet was out for delivery by delivery employee mr. Bhajan roy.
On the same day it was marked as un_delivered.
Barring name bhajan roy i had no other means to identify the name of local courier agency.
On oct.01, 2019, another parcel packet (Purchased from the same seller) was delivered to me at my address by a delivery man of ecom express.
Then i got the name of local courier agency. I visited the local ecom express office today. From there i got the awb no ([protected]) and status of that consignment marked as “rto lock”. As per tracking report of awb [protected] i got the following information:-
On 17 sept 2019 at 13.48 hrs berhampore - out for delivery.
On 17 sept 2019 at 19.02 hrs berhampore - shipment un_delivered – consignee requested for future delivery (Consignee’s consent not at all asked for)
My mobile number was clearly mentioned on the parcel packet. But i did not get any phone call from local ecom express office.
My delivery address (At the same address they delivered me the other parcel) also clearly mentioned on the parcel packet.

It is matter of great regret to say that a reputed logistics company ecom express is maintaining such employees who are negligent and ignorant in basic customer service.

Please do necessary steps to solve the problem so that i can get the parcel packet without further loss of time.

T k nath

I have ordered a electronic product from banggood online shopping, and the shipment was given to ecomexpress for delivery. As per the tracking status i see that this has been delivered to "srirangam" which is postal code of 620005. But as per the shipping address i gave given to banggood it is "woraiyur" and the postal code is 620003.

They said it was delivered on 26th aug 2019, but im the one who suppose to recive the product and these people delivered to incorrect place also.

I have raise a complaint with their customer care as well on 9th september but till date (03/10/20/19) im calling them for my complaint update but there is no responce from any of them.

Every time i called i keep on getting the same reply that wait for 24 hours this will be resolved. But it is almost 25 days over but no improvement.

These people are really misused my product, and i have raised this with banggood as well. The frustrated moment is every time im calling this customer care they telling repeated answer:

"your complaint is raised sir, wait fro 24 hour to update the feedback"

They are saying anything except the above wordings.

Dear sir,
After several mobile communication to your customer care team and with snapdeal, till date no response from you end for reverse pickup of my above mentioned pickup & order no. I am attaching the screenshot of the message sent from you to my mobile no. [protected], pls don't harass me & cooperate me.
Pls. Pick the reverse pickup urgently that's why i can claim my refund to snapdeal.
Thanking you,
Manoj kumar sahooorder id: [protected], dt 14 sep, 2019
Reverse pickup id no.-[protected], dt. 20.09.19

Delivery boy called & said he will deliver on 29 September but till now it is undelivered. Last week also he did the same. Total 4 products he didn't delivered to the same address. Every time makes call & say he will deliver tomorrow. But tomorrow never comes for him.
Awb no [protected], [protected]. Ecom express I think your service is very poor this area. Delhivery &others are good in service to this area

Hi,
I am expecting a consignment from myntra.

Ecom express
AWB:-[protected]
Order No:-[protected]

After comparing delivery time on many online shop i bought a trouser from myntra. Because it was festival time i wanted it urgently. It has reached at delivery location and it got out for delivery but still it has not been delivered.

They are saying that they can't find my address, while its written clearly while giving order.they even had not contact me to clarify the address.when i tried to call them i always got busy in respond.

They are saying i have given wrong address.why would i do that? when i have already made the full payment.

It is loud and clear that they are logging incorrect status into their system and making fool of the customers.

Please help me.i would really appreciate your help.

27 Sep ordered medicine in Zoloyo for emergency purpose, they couriered in Ecom Express (28 sep) still not yet delivered, but got fake delivered message (30th sep), most horrible experience is unable to track the courier people for emergency purpose (no updated contact number). actually it medicine. they are playing with Patient patience. Very Worst experience I got from Ecom Express. if medicine need to deliver on time instead of hidden the parcel somewhere update fake status. please give courier delivery person reachable and exist contact number.

Hi
sir, order is reciving my order, but not original and not same inside, help i will be return order, , , then order is give original smar watch...pleas help.
COD is my order, others company are not a problem but your company have a problem, , , pleas change my order original, ,
thanks
hepl.

This receving my order but, not original. Pleas we can retur this order,
Help my order,, unbox my order smart wach not original, pleas my order return and order original sent me, under the not videos upload, too larg in my file.
Help. Help

Made a purchase from amazon which shipped through ecom express.
It should have been delivered yesterday, but they postponed the delivery without contacting me. I called their customer care yesterday and promised me that it will be delivered today. And today i got an sms that the delivery will be attempted today, but now they again postponed it. They never calls. Keeps to postpone the delivery without my consent.
I had the same experience before where i had to cancel my order and get a refund from amazon. Really pathetic that the customer has to pay and run behind them to get things done.
Awb no.[protected]

Ecom courier service haven't called me once while my order is shown to arrived 3days ago and are faking that my address is wrong while every other courier company delivers at this address only... Wrost courier service ever... They should contact me first but they haven't so i tried to call them but the phone number added to the website of courier service darjeeling is also fake. Plz deliver my order as quickly as possible.. And improve your service

I had ordered t-shirt from myntra and delivery date is 3oct 19but the product is out for delivery on 26sept19 and at that time i m not available at the location so i am unable to receive it. Plz inform the delivery agent of navania udaipur to deliver it.. So please make a reattempt to deliver it... Tracking no is [protected]... Please help me in this regard

Hi sir i saw an add about smart ring in tik tok application so i ordered the smart ring but the delivered product of the smart ring is too small in size it doesnt go inside my finger. I forgot the ordered application. So please come and take the delivered product of the smart ring... I want it to return. So please come and get the ring.. Please help me to return the product..