Ecom Express Complaints & Reviews

Hi,
I ordered a parcel from flipkart. It is shipped through ecom express. But the parcel is not delivered and the shipper update the status as delivered. I never got any call from the shipper or delivery boy. They update the status suddenly without contacting me. I contact the flipkart, the suggest me to contact the shipper too. But there is no complaint registration option in their website. My tracking id is [protected]

My order expected delivery date is "11 oct 2019" but it not yet delivered by you, my AWB [protected], i had contact customer support for get the local agent contact number, they provide one number and i have called them they said "he was relieved from ecom express 2 yrs before", again i contact the customer care then they provide another mobile number, i called him, he relieved from ecom express 3 yrs before so i i understand even your not maintain the proper employee data. i registered the complaint via customer care, no response received as of now. kindly check the google review for "ecom express Coimbatore" then you will know what kind of service your giving to customers.
Do the needful ASAP.

Thanks

Product is not delivered but on the shopping portal it is written that it is delivered... They didn't contact me then how the product got delivered.
And when i called they don't pick up... They picked once but saying that after half an hour they will solve the issue... The money was prepaid and now i don't know what will happen... Cheaters ecom express

[protected] this is my awb number
I bought a mobile in 12th but ecom expected delivery date announced as 17th but today i will not received and tracking line is nearly came today suddenly now tracking line back like a reverse 🚆 train i will be gift a phone to my brother in dussehra festival but now expected delivery over and it wants to more 5days so it will delivered in diwali how great it is ecom i totally untrustworthy on ecom

Ecom delivery boy did not not deliver currier to my address. Neither he called me properly for delivery. He simple gives miss call and once i picked his call, he didn't reply a word.
When i complained this behaviour to north lakhimpur, assam e com currier office, they miss behaved me instead of apology.

This is not the first time i experienced this, previously also this thing happened to me.
Please monitor these thing and try to rectify your service.

Hello team,

Order date 01-oct-2019
Order #[protected]
Awb: [protected]

The above order was going to be delivered on 10th of october however, i didn't received any call from delivery agent regarding this order till now.

This was supposed to be a gift for my father and grand father so please don't cancel the order or create a new order.

I got to know that ecom express people never attempted the delivery and they are updating the false updates regarding the order.

I already contacted you before but nothing happened.

Please help me.

Regards,
Mohit

Dear sir

I booked a trimmer from paytm mall at 10.10.2019.{ order id .. [protected] } My order send by your courier at 16.10.2019 i received a message from you Gopal. J will take my order... But I received a message from you my order was collected by me.. But not yet received my order.. plz check and take action...

Thank you

B. Sankar ganesh
[protected]

Dear sir,
As per the above subject matter that
My order having tracking id:[protected]is scheduled today out of delivery at 5:34pm but 8:03pm a message shows that the delay in delivery on customer request. While i didn't make such request. So please deliver my order. Provide the contact no of delivery boy or call me before out of delivery.

Thanks
Liladhar malav
[protected]
[protected]
[protected]@gmail.com

I've an order pending since many days from flipkart. AwB number [protected]
I've given my complete address and my contact number. I didn't get any calls from the delivery guy for the product which was to be delivered today. I myself tried contacting the delivery agent in the number I got on msg. He didn't pick up. Such impudent guys they hire. Then few mins back I got a msg saying my address was unlocatable and hence the product couldn't be deliver. I had given Patna medial college and hospital as the delivery adress. EVERYONE knows about it. How is it unlocatable? Those guys can just write anything and send? Can't do their jobs properly amd blame every other thing for their shortcomings. I've received multiple orders from various delivery services on the very same address. And their incompetent delivery persons can't locate my address? It's pure mental harrassment for the customers. I want my product delivered by tomorrow and action to be taken against the delivery agent at fault.

My order is at ecom express courier office and i can't received my order. Only my goes out for delivery for false view but they can't delivered yet . Ecom express service is very bad and they can't do their duty properly. I also call customer care but they cut my call again and again. My AWB NUMBER IS [protected] and many more order that is pending . I order products from amazon and flipkart. Please help me because ecom express not listen my problem .

It is here to inform you that after repeated complains no action has been taken to solve the problem regarding delivery of product by ecom express as well as no reply to the previous complain mails.
Recently again I faced a problem regarding AwB number [protected]
Where no contact was made regarding address but within a span o few minutes address was made unlocatable at berhampore region in West Bengal pin - 742101
Previously I had faced the same problem and had to recieve the product all the way by myself. Due to this incompetence regarding delivery and no help from helpcentre, customers like me are facing numerous problems.

I booked a item on 10 October from 2gud.com on 14th October the tracking status showing bag connected from hum in Kolkata today is 16th October still no change in Status. When I call there customer care service twice they are telling me that there system is updating so have to call later both the time. Very horrible experience for me. I have paid the amount of my booking. Now I am afraid for my money.

Hi,
My parcel suppose to deliver on 8th Oct 2019 but today it is 16th Oct 2019, still the delivery not happened. The status says the "Shipment un-delivered Consignee requested for future delivery" But we didnt got any call from the ecom express. In other way we keep trying to contacting customer care which they saying everyday "tomorrow it will get delivered". Please help to get it deliver
Below is my AWB No: [protected]

Amazon order tracking id#[protected] was undelivered by ecom express courier. It was supposed to have been delivered between 4th & 7th oct, 2019. Today is 16th oct, 2019.

What is more surprising is that ecom express courier has lied stating that attempt was made and customer was unavailable two times (2:29pm & 8:44pm) on the same day 4th oct, 2019.

Another very important negative aspect/process of ecom express courier is that they don't share their courier delivery person's phone number when the order is out for delivery.

I want my order delivered.

Dear my pre-paid medlife medicine was sent by awb no [protected] your service, on 15/10/2019 saturday i was called by [protected] &[protected] & [protected] by this number in a period of 3 minutes. But i am attendding urgent meeting for 1:00 pm to 3:30 pm, after that i am not contacted by your courier service till 8:05 pm.
At 8:05 pm i got sms of your order or7686usa-oo5a of awb no [protected] has been successfuly delivered, at that time i don't get my order. Your ecom-express office is just a 300 to 400 meters long from my address.
After that i went to courier office to collect personally. So please take precaution in case of orders which is already paid (Cash on delivery order no other person don't received.in last few year wrong use of ordered item is increased. I request you to please take care pre-paid order.

I purchased an wakie talkie from aliexpress.in they shipped the item but the item returned because of wrong address... I am getting item from amazon.in via e-comm express at the same address and phone number even they did not contact me through phone... So can you please guide me to get the item
And i cannt reach them via [protected] they kept me long time delay

I had orders a product from Amazon ( Cloudtail), last week in the first attempt the delivery did not occur and was said customer unavailable ( I was available) second day no contact from their side and was mentioned that the address is wrong( have received 51 parcels in last 6 months from amazon) after contacting customer care they said in 24 hours we will send the product, and without informing order was returned to seller, Second order of same product was placed on 13th October and reached Delivery Center and was out for delivery on 15th, no communication from courier side and I was messaged that delivery attempted customer out of station( present at the address for 24/7) always lying on the website, no proper channel to contact, local outlet no number( some sought of secret society?), even after contacting customer care same response of will deliver in 24 hours with surety( making joke of customers) REALLY FRUSTATED WITH THE FRIVILOUS LIES, DICEITFUL TACTICS, CHEATING. (AWB NO[protected]

Very bad service offered by delivery boy he call me to deliver the item at 2pm. I was waiting for delivery. But he not come he call me approximately 3pm. But my phone is unreachable. As i got the message i called him 5 times. He did not pick the call again next day i called him. He assured me to deliver the product in 2 hrs. But again i did not get my product. Its 3 days i am too tired. Sorry to say but too bad service. The results shows in ecom order track shocks me that address is unlocatable.

Hello, its been more than 25 Days that we have sent a parcel from Ahmedabad to Payannur but the customer has not recived the parcel.

Awb No :- [protected]

The above Tracking No is showing that the parcel is delievered on 21st September but the customer has not still recieved it.
We are trying to escalate it but no positive reply is coming. because of bad service of Ecom, out company is facing issues from my customer.

I dont know why they have actually updated a Fake copy of POD that customer has recieved.

Kindly check and please deliever the parcel

I have returned a monitor. But they called me and said they have no proper equipments for transporting it on that day and said to reschedule to another day. So as per their request i rescheduled. But they didnt came to pickup again. So the product is remained unpicked up till 1 month and i am not getting the refund amount. So the flipkart saying that it will be refunded only after their pickup but ecom express is not doing their duty. So i am in a big trouble