Ecom Express Complaints & Reviews

I ordered my parcel from banggood. It was handed over to ecom express on 10th september 2019. Its been one month and status of my parcel still shows "pickup resheduled".

Its really very frustrating. My ecom express tracking number is aljcr[protected]yq. And awb number[protected].
Please help me. My parcel is in delhi from one month. And from 10th september 2019, my parcel is continuosly showing pickup resheduled. Last update is on 13th october, which also shows pickup reshedlued. Help me. My parcel is stuck in ecomexpress delhi. Help me out.
Tracking number - aljcr[protected]yq
Awb number[protected]

Order #[protected]
Tracking id: [protected]
This order contains 3 products. Surf excel matic top load detergent powder, 2 kg, mi sports bluetooth earphones basic and redmi 7.
Order placed on 30/09/2019 during amazon great indian sale
Courier shipped this order is ecom express. Tracking id: [protected]

My issue is the courier ecom express denying doorstep delivery
The order is reached at ecoms nearest center 'perambra' on 7th october. The next day (8th october) 12.43 pm i received a fake-out for delivery message and within 10 minutes (12.54 pm) received another message showed delivery attempted and the customer is unavailable. Are you kidding me? It was a fake delivery attempt. I contacted amazon customer care through chat he said to me that order will deliver on 12th october the estimated delivery date.

The next day (9th october) i received a flipkart order from ecom express to the same address which was reached on the 9th morning at the same delivery center. (Awb no [protected]). The delivery boy provided a doorstep delivery without any issues. Again i contacted amazon support to discuss the discrimination (Flipkart order is delivered and amazon not). But as usual, the customer executive said to me that the order will be delivered on 12th october.

On 10th october again received an order from flipkart through ecom express to the same address. (Awb no [protected]) and i contacted amazon and the executive said to me that order will be delivered on 12th october. After these incidents, i thought there are some issues with amazon and ecom express.

On 11th october i received a fake-out for delivery message at 2.53 pm and delivery attempted message at 4.35 pm. Again i contacted amazon got the same false promise that "product will be delivered on 12th october".
But i didn't receive the product on 12th october. but i received another amazon order (Same account same address and the same courier ecom express!!!) order #[protected]Tracking id: [protected]) please check it. (Provided doorstep delivery!!!)
Now i realized that something is wrong.
I asked about this issue to the delivery person who delivered the above order.
He said to me that the order package is too heavy for him!!! (2kg of detergent, 150 g phone, and a few gram headphone). So they will not deliver it. He asked me if you need the product then you want to collect it from the delivery center. Very bad service.
The delivery center is around 30 km away from my home. It is very difficult to collect it from there.
He added that they will attempt one more fake delivery attempt and they will return the product. And the previous two attempts were also fake.
Again i contacted amazon chat support, poor service, no hope to solve this issue.
I already lost a lot of my time.
Totally disappointed.
So i request you to solve my issue.
Please escalate this issue to a higher authority.
Please download the attachment.
Thank you.

Sir/mam,
I was supposed to receive my order at most by oct 11th, 2019 but i haven't received it yet. Airway bill no. '[protected]'. I went to the delivery centre of varanasi & asked for my product on oct 12th, 2019. They carelessly responded me to check for my product next day because they were having workload. I asked for their contact number so that i can confirm before coming to centre next time (As it is not very convenient to travel from my location). But today, one person gave me the contact no. Of another & now no one is picking calls anymore. It was seriously an unpleasant experience with 'ecom express' services.
I need my product urgently. Kindly, look into the matter & help me.
Thankyou

Product - redmi note 7 pro (Neptune blue, 64 gb) (Prepaid)
Contact numbers of varanasi centre given to me - [protected], [protected]

I had ordered oppo f11 pro on 3rd october but product is still in transit. Today is 13october. Their team provided false information everytime. Strict action needs to be taken against them. These people are useless. And i recommend flipkart to delist them from their logistics partner or else you will lose good customers. I advise flipkart to hire some good logistics partner like amazon did.

Dear sir, my name is varun order id [protected] im waiting this order... Alredy rechedy my location coriour office peddapalli 505172, bt not recived any call, im going to ofc not responce yesterday...
I want reply im going to seriosly hed office... Im want reply immediately...
As soon as please clear today...
Peddapalli ecom express worest serivece same swication last 2 times

I had ordered for some products from your company few days back but i'm shocked to have received the product today in different form. Unfortunaly, after the product were delivered and when i opened the delivery package for checking the product inside, i found that both of them were in totally different product.

Please note my order details as follows for yours kind reference :

Marami bawithang
Cod
Android on7pro (Gold.2gbram, 16gb storage)
2899
Date of delivery : 12/10/2019
Order no : ste16580
Awb no : [protected]

I have kept the goods in the same form as they were received. The same can be checked by your person while picking up the goods from my place for return.

I would request you to kindly attend to my complain urgently and provide me with return goods at the earliest.

Thanking you in expectation that my complaint will be resolved soon.

Sincerely,

Marami bawithang

I ordered 3 products 2 weeks before. I have received a wrong product and that too the product is damaged saree. I have raised an issue regarding this and there in no proper response and also there also no response from the shopping portal ( Instagram id - piecemeam_feshion) . I dont understand why your giving different reasons for instead of solving my issue. The delivery boy took 1000/- and I hope you will refund it or try replace with the correct product. Plz resolve my problem . If your not responsding properly ill go with the legal process and you will face the consequences! So please try to reimburse money back or replace with correct product.

Ecom Express Executive [protected] PIN: 92031
Pickrr order [protected]
Paid Rs 999
Code - 796967( for refusing)

I refer to the captioned awb number, the consignment has been picked up from the seller on 30/09/2019. But till this evening the same was not delivered to me, though 13 days have passed. On tracking i found that the consignment reached bangalore on 4/10/2019 and the same was sent to chennai on 89/10/2019. However from chennai they misrouted to a place which is 20km away and then the consignment reached my destination on 11/10/2019 in the morning. However your delivery person brought the consignment today (12/10/2019) at 7.30 pm,. When i questioned why such delay and why the consignment which reached yesterday is being delivered today. Your delivery boys started behaving like rowdys and picked up a quarrel asking me to keep quite and i have no right to question the delay. Is this the way to treat a customer. I objected to accept the consignment for reasons of delay and misbehaviour of your delivery boys and they took it back. This is horrible and needs condemnation. Their behaviour cannot be tolerated and warrant stern action.

I have order a backpack in meesho, i have order it in 16 september but i have not yet received the order my order expected date also over but it is still in delhi when will i reserve my order i want that order i is very urgent and important to me when will you delivery that product, for contact to the customer care there is no proper contact number of ecom express that i have to do

I ordered a book from amazon. It's shipping by ecom express. Awb no.[protected].
The delivery was expected on 10 october. So, the delivery was called me around 2 pm and he cut after phone after saying "hello". He did not delivered my item and i got a message saying "my address was unlocated."
Till now i didn't received my item, i contacted amazon as well and they told me it will be delivered on 11 october.

Please delivery my product asap.

The three shirt which i have ordered (Awb no. [protected]) seems to be old & dull so want to return the three shirt back. Not really satisfied with the kind of services which you offered. The pic which are shown in the display & the parcel which we receive is really different. Doesn't make sense of ordering in future. Please deliver the order which are shown in the display.

Club factory online portal
Order no so[protected]. Tracking no[protected]. Complain no #512992
Despite of daily follow up request from the time of delivery the item for return it is not yet picked up i approched all the department the ecom corrier and customer care for the same for more then 10 days on daily basis they are giving excuses this is a fraud every time they are giving a assurance if 24 hours the item will be picked up but the same is not in reality

I ordered a product from bewakoof.com (Awb no. : [protected]) which was shipped by ecom express. The delivery boy firstly behaved rudely and refused to come to the appropriate address and went away without delivering the product. Next day he wrote'customer not available' even without calling me. This type of behavior is ridiculous and extremely unprofessional. So kindly take strict action against him as soon as possible.
Thanks.

He refuse to give my product. When i meet with him, he said that he will give my product where he want. He also use slangs language. When i started shoot video, he changed his behavior. When i try to contact ecom customer care. They did not help me. Delivery boy said that, he will cancel my order. He try to fight with me. He said next time he will not deliver my product. All will be cancelled.

Maine 1 oct ko order kiya tha amazon se or wo 10 oct ko final station ke pehle pahuch gaya tha par aaj 12 oct hai or abhi bhi update nhi hua hai or aaj hi ka delivery date hai. Or customer care representative ko baat karne ka koi lihaaz hi nhi hai. 1 minute hi baat karte hai or kehte hai sirf itna apka order highlight kardiye hai pahuch jayega. Par kuch bhi nhi hota. Awb no[protected]
Deepak singh
[protected]@gmail.com

I had placed order on 6th octomber which was supposed to get delivered by 8th to 10th oct. Now, after waiting for such a long time, still i haven't received my order till date. Tried reaching out for help, but its no where to be found. Neither am i able to track my order. Given customer care no. Doesn't respond either. Very horrible service!

Order no:-so[protected]

Dear team,

I have ordered a head phone through club factory app with ordered no : 15571056 on 01.10.2019.. Still now i didnt received my product. I kepp on calling both club factory cc and ecom cc. No response from their side and they are keeping my phone on hold and disconnected. They have told me that im not reachable through phone. I didnt get a sinngle call from courier team yet and these fraud peoples are telling me that im not reachable.

Awb no : [protected]

Tracking no : [protected]

Hello,
I had purchaged 10. Or smartphone and had issue with display, so i booked repaire to 10. Or by servify. They had given pickup facility by ecom express couriour so i given my device on 28 september. But today 11th october, still didn't get any information from delivery center or service center.
I called many time to ecom courier, but they always saying to wait 24hrs, still my smartphone didn't reach to service center.
I called servify and 10. Or/tenor they simply saying that mt smartphone didn;t reach to them. They don't want to take any initiative from their side.
Please help me.
Ecom express awb no[protected]

Complaint for incompetent delivery service.
My material was out for deliver but material not delivered. And i taken delivery boy number from gati courier services and called them many times, on 4th oct 2019, 5th & 6th oct 2019 also, they are talking with me like "aapke area me aayenge to call karenge na, aap chinta kyu kar rahe ho sir", then after that i called him many times from different number but he not pickedup. I called many times and also in gati but i am not got any solution finally my order cancelled and returned to origin and flipkart not intimate me regarding this and showing status on flipkart"the delivery partner was unable to deliver to your location" "seller: truecomretail canclled the order." please avoide to buy material from seller: truecomretail bcoz he is taking benefit of money paid on preorder and
Avoide gati courier services/ecom courier service for
1. Misbehaviour
2. Lack of cordination
3. False promise
4. Lack of knowledge regarding courier tarcking
5. Less qualified/ unprofessional staffs

I placed a order on 3rd october 2019
Order id - od[protected]
& the waybill number - [protected].
The estimated delivery date for this product was first 10th of october but after reaching quick to the courier boy it has been set to 8th october.
The courier boy called me & told that he couldn’t deliver me on that day he will deliver it on 9th october. I agreed & told him to not to delay again because i've train on the next day because i've to go to my hostel.in the 9th october he did'nt call me once and i was unable to contact me because i don't have his number & the next day which was the last day for delivering my product 10th october i started calling him from early morning but he did'nt received, he receive one time around 11am & he says he forgot about my delivery i told him that i've my train at 3:30pm please deliver the product or i'll fall in problem and he told he will deliver it before 2pm but after 2pm he did'nt called me i called him again and again i missed my train too but he cut my all calls, i called customer care they told that wait till the last time of delivery 8pm i express my total problem happen to me but they make fun of me. After so many attempts the courier boy received the call at 5:30pm and i told him why he did'nt came he told that there was problem, but i requested him & beg him to deliver it before 8pm he accept it. But after 7:30pm when i started calling him he did'nt receive the phone call till now 11th october 2019. I waited in the que of ecom customer care call support & told all happen to me to the executives but they told they did'nt have anything to do & again they made fun of me they told that the delivery boy came to my address and called me so many times but i didn’t received his call i became disappointed & told the executive to check the details again & he told that he was wrong i called the dekivery boy he did'nt called me. When i saw the tracking details it was showing that during natural disaster or road bad condition order can't deliver but sir there is no rain or road problem in the delivery boy's location & in my area too you can sent your officers here.
Sir try to understand how much disappointed i'm and how your executives & courier boys behaved with me.
Sir please deliver me the product today & take step against this type of courier boys & executives who make your company's glory damagaed.
Please took necessary steps to solve my issue. Thank you