Ecom Express Complaints & Reviews

Dear,

I have order diesel watch that is rs.1799 /- but when i got parcel receiving on dt.13.10.19, form ecom express then i open parcel as per order diesel watch are not packed, when i open parcel there are two watches that is fast track by wrongly parcel deliverd me order no.7867154 awb no.[protected] so plz check it or refund my money

I ordered a teds through flipkart which was to be delivered through ecom express. The delivery date was 13th october. But it has exceeded and one time on 11th october they have send me a message of product undelivered even without contacting the customer for even once. So, can you please urgently look into this issue and resolve it as soon as possible...

I ordered a watch through flipkart which was to be delivered through ecom express. The delivery date was 10th october but it has exceeded and twice on 6th october and 13th october they have send me a message of product undelivered even without contacting the customer for even once. So, can you please urgently look into this issue and resolve it as soon as possible.

On 10th oct 2019, ecom express delivery agent called me at around 2:55-3:00 pm (From [protected]) and told me that he'll deliver my item on that day. But he didn't came. Again i called him at 10:47 pm and he was saying that he'll come and told me to wait outside of my house. I was waiting for him after that he again called me (From[protected] and told me that he'll deliver my item on 11th oct morning time and at that time he updated deliver status as delivered. I didn't told him anything as he will be deliver my item on the next day. But after that he didn't come to deliver my item on next day also (I. E. 11th oct) and till today i didn't received my item. Awb [protected] please do investigate and solve my issue asap. Thanks.

I ordered a shirt from myntra (1/10/2019) but it was not good (Fabric issue) so i created a return request (8/10/2019). After creating a return request a received a message from ecom express (10/10/2019) that my return would pick up today. Now after 3 days they did not pick up return. They often do delays in pick up and delivery. Even they will give you a message in time but do delays in action.

3 orders were undelivered.. Delivery guy didn’t call.. Now my products are returned back.. I am getting message that it will be delivered but i got no call.. Then i called the delivery guy he said that your parcel is returned. Awb no-[protected], [protected] these two are flipkart order and another one is from ajio shipment id[protected].. All of them are returned back without any call.. I called the delivery guy to deliver my order then he said i can’t.. He was really rude.. He said he will not then i said i’ll complain then he was like-jo krna h kr do.. I will not deliver any parcel of yours.. Always disappointed by ecom express delivery persons

Awb#[protected], shipped from hyderabad. To be delivered in hyderabad only (Same city). It was picked by them on 10th and from then it's in their hub and not getting connected to delivery center. I called customer care many times, no help, no udpate. I went to delivery center in gachibowli hyderabad, still no help, no update.
They are saying their work load is too much, but still for that same city it should not take more than 4 days man.
The order is from flipkart, they aren't helping neither ecom express.

Respected sir/madam,
I order my product on club factory order number is so[protected] according tracking information (Tracking number) is [protected] on 7 oct 2019 your company pickup my parcel... After that on 13 oct 2019 at 10:13 am according tracking information my order is dispatch but still now according your message at 4:56 pm my order is re dispatched and reason is incomplete address and call failures but my address is complete and number is also available. So you please deliver my parcel on my address. Address is 'ekvira motors, bypass road near isher petrol pump, shirpur, maharastra pincode-425405'

I ordered my parcel from banggood. It was handed over to ecom express on 10th september 2019. Its been one month and status of my parcel still shows "pickup resheduled".

Its really very frustrating. My ecom express tracking number is aljcr[protected]yq. And awb number[protected].
Please help me. My parcel is in delhi from one month. And from 10th september 2019, my parcel is continuosly showing pickup resheduled. Last update is on 13th october, which also shows pickup reshedlued. Help me. My parcel is stuck in ecomexpress delhi. Help me out.
Tracking number - aljcr[protected]yq
Awb number[protected]

Order #[protected]
Tracking id: [protected]
This order contains 3 products. Surf excel matic top load detergent powder, 2 kg, mi sports bluetooth earphones basic and redmi 7.
Order placed on 30/09/2019 during amazon great indian sale
Courier shipped this order is ecom express. Tracking id: [protected]

My issue is the courier ecom express denying doorstep delivery
The order is reached at ecoms nearest center 'perambra' on 7th october. The next day (8th october) 12.43 pm i received a fake-out for delivery message and within 10 minutes (12.54 pm) received another message showed delivery attempted and the customer is unavailable. Are you kidding me? It was a fake delivery attempt. I contacted amazon customer care through chat he said to me that order will deliver on 12th october the estimated delivery date.

The next day (9th october) i received a flipkart order from ecom express to the same address which was reached on the 9th morning at the same delivery center. (Awb no [protected]). The delivery boy provided a doorstep delivery without any issues. Again i contacted amazon support to discuss the discrimination (Flipkart order is delivered and amazon not). But as usual, the customer executive said to me that the order will be delivered on 12th october.

On 10th october again received an order from flipkart through ecom express to the same address. (Awb no [protected]) and i contacted amazon and the executive said to me that order will be delivered on 12th october. After these incidents, i thought there are some issues with amazon and ecom express.

On 11th october i received a fake-out for delivery message at 2.53 pm and delivery attempted message at 4.35 pm. Again i contacted amazon got the same false promise that "product will be delivered on 12th october".
But i didn't receive the product on 12th october. but i received another amazon order (Same account same address and the same courier ecom express!!!) order #[protected]Tracking id: [protected]) please check it. (Provided doorstep delivery!!!)
Now i realized that something is wrong.
I asked about this issue to the delivery person who delivered the above order.
He said to me that the order package is too heavy for him!!! (2kg of detergent, 150 g phone, and a few gram headphone). So they will not deliver it. He asked me if you need the product then you want to collect it from the delivery center. Very bad service.
The delivery center is around 30 km away from my home. It is very difficult to collect it from there.
He added that they will attempt one more fake delivery attempt and they will return the product. And the previous two attempts were also fake.
Again i contacted amazon chat support, poor service, no hope to solve this issue.
I already lost a lot of my time.
Totally disappointed.
So i request you to solve my issue.
Please escalate this issue to a higher authority.
Please download the attachment.
Thank you.

Sir/mam,
I was supposed to receive my order at most by oct 11th, 2019 but i haven't received it yet. Airway bill no. '[protected]'. I went to the delivery centre of varanasi & asked for my product on oct 12th, 2019. They carelessly responded me to check for my product next day because they were having workload. I asked for their contact number so that i can confirm before coming to centre next time (As it is not very convenient to travel from my location). But today, one person gave me the contact no. Of another & now no one is picking calls anymore. It was seriously an unpleasant experience with 'ecom express' services.
I need my product urgently. Kindly, look into the matter & help me.
Thankyou

Product - redmi note 7 pro (Neptune blue, 64 gb) (Prepaid)
Contact numbers of varanasi centre given to me - [protected], [protected]

I had ordered oppo f11 pro on 3rd october but product is still in transit. Today is 13october. Their team provided false information everytime. Strict action needs to be taken against them. These people are useless. And i recommend flipkart to delist them from their logistics partner or else you will lose good customers. I advise flipkart to hire some good logistics partner like amazon did.

Dear sir, my name is varun order id [protected] im waiting this order... Alredy rechedy my location coriour office peddapalli 505172, bt not recived any call, im going to ofc not responce yesterday...
I want reply im going to seriosly hed office... Im want reply immediately...
As soon as please clear today...
Peddapalli ecom express worest serivece same swication last 2 times

I had ordered for some products from your company few days back but i'm shocked to have received the product today in different form. Unfortunaly, after the product were delivered and when i opened the delivery package for checking the product inside, i found that both of them were in totally different product.

Please note my order details as follows for yours kind reference :

Marami bawithang
Cod
Android on7pro (Gold.2gbram, 16gb storage)
2899
Date of delivery : 12/10/2019
Order no : ste16580
Awb no : [protected]

I have kept the goods in the same form as they were received. The same can be checked by your person while picking up the goods from my place for return.

I would request you to kindly attend to my complain urgently and provide me with return goods at the earliest.

Thanking you in expectation that my complaint will be resolved soon.

Sincerely,

Marami bawithang

I ordered 3 products 2 weeks before. I have received a wrong product and that too the product is damaged saree. I have raised an issue regarding this and there in no proper response and also there also no response from the shopping portal ( Instagram id - piecemeam_feshion) . I dont understand why your giving different reasons for instead of solving my issue. The delivery boy took 1000/- and I hope you will refund it or try replace with the correct product. Plz resolve my problem . If your not responsding properly ill go with the legal process and you will face the consequences! So please try to reimburse money back or replace with correct product.

Ecom Express Executive [protected] PIN: 92031
Pickrr order [protected]
Paid Rs 999
Code - 796967( for refusing)

I refer to the captioned awb number, the consignment has been picked up from the seller on 30/09/2019. But till this evening the same was not delivered to me, though 13 days have passed. On tracking i found that the consignment reached bangalore on 4/10/2019 and the same was sent to chennai on 89/10/2019. However from chennai they misrouted to a place which is 20km away and then the consignment reached my destination on 11/10/2019 in the morning. However your delivery person brought the consignment today (12/10/2019) at 7.30 pm,. When i questioned why such delay and why the consignment which reached yesterday is being delivered today. Your delivery boys started behaving like rowdys and picked up a quarrel asking me to keep quite and i have no right to question the delay. Is this the way to treat a customer. I objected to accept the consignment for reasons of delay and misbehaviour of your delivery boys and they took it back. This is horrible and needs condemnation. Their behaviour cannot be tolerated and warrant stern action.

I have order a backpack in meesho, i have order it in 16 september but i have not yet received the order my order expected date also over but it is still in delhi when will i reserve my order i want that order i is very urgent and important to me when will you delivery that product, for contact to the customer care there is no proper contact number of ecom express that i have to do

I ordered a book from amazon. It's shipping by ecom express. Awb no.[protected].
The delivery was expected on 10 october. So, the delivery was called me around 2 pm and he cut after phone after saying "hello". He did not delivered my item and i got a message saying "my address was unlocated."
Till now i didn't received my item, i contacted amazon as well and they told me it will be delivered on 11 october.

Please delivery my product asap.

The three shirt which i have ordered (Awb no. [protected]) seems to be old & dull so want to return the three shirt back. Not really satisfied with the kind of services which you offered. The pic which are shown in the display & the parcel which we receive is really different. Doesn't make sense of ordering in future. Please deliver the order which are shown in the display.

Club factory online portal
Order no so[protected]. Tracking no[protected]. Complain no #512992
Despite of daily follow up request from the time of delivery the item for return it is not yet picked up i approched all the department the ecom corrier and customer care for the same for more then 10 days on daily basis they are giving excuses this is a fraud every time they are giving a assurance if 24 hours the item will be picked up but the same is not in reality