Ecom Express Complaints & Reviews

Hi, I got my order from paytm through ecom on 07.010.2019 its out for delivery but I didn't receive any call from courier person till afternoon.So i called him and he asked me to collect the courier from other location but after going there he went to his home for his personal work and i waited for 1.15 hrs, After sometime I got vexed up and started back but again he called to pickup the delivery from another location. When i went there i asked him you could have told it before right so that i would have came later for that he threatened me that he will cancel the order and he will return it and he has no problem on it seems even if I complaint also, because it your money he mentioned.Then i collected and came back.Never experienced like this in my life in any couriers.Please take necessary action on him Person Named: GOPAL J Contact number:[protected].Kindly take action asap because it ruins your brand name. PFA screenshot attached for call logs timings.

My package was supposed to be delivered on 4th oct, later on due to some issues they couldn't deliver on that day and then i rescheduled my delivery for the next day again i didnt recieve it, today is 7th oct and i haven't still received my package! I was hoping to get it soon as possible as it was an urgent one! Really disappointed with the services

Order re- dispatch karva ya
or dispatch me aap ke curior boy me koi call he nahi kiya aab address nahi pata tha to call to kar sakta tha wo.4 din se aap ke pass aakar pada hai mera order tabhi aap ke excecutives aaj mil jayea ga kal mil jayea ga kar hai hai.i am not satisfied with your service.
MY ORDER TRACKING ID [protected]. Deliver my order...

My order already taken 1 months but not received yet from your delivery end and when i tried to call customer care... I am not getting any updates also they cut the phone without informing. This was also done from your senior level management.

You will directly tell me that you are not going to deliver the product and also forgot that product then it is easy to me digest

If you able to help me in this query do the needful.

My order was supposed to get delivered on friday eod, they didnt with the reason as customer requested for future delivery. Followed up multiple times, ecom gave me alot of fake promises and fake hopes. First promise was that the product will be delivered by next day (Saturday) before 11am, they didnt, next promise was delivery will be done by eod saturday which they didnt. The same pattern was followed on sunday and today is monday and i havent got
My product.
Ecom express pissed me off and spoiled my weekends with fake hopes and false promises.
Ecom is the worst and i would highly recommend to not opt for it.
Pathetic and worst customer service i have come across in my life.

My name is bhavul joshi my awb # [protected]. I have receive my courier on 06/10/2019 but i receive different product in the box which was not order by me.
I have order rolex watch but i received oxter quartz watch.
I have added photo of received watch. I have called the dealer he is telling i am trying to call courier servises and also dealer not given any proper bill.
So. Please resolve my complain on priority.

Worst delivery service ever. One of my product got returned without even informing me. I am wasting my time calling myntra customer care, ecom express customer care, the delivery boy daily morning and evening. And the result is what. Nothing
Today i needed my products urgently so i called the delivery boy in morning and asked him if he can deliver those asap. He said he will try.in the afternoon i called him again and asked where is he give my products early i have to to my home tomorrow. He refused to come and said he will reach my location when the sun will set.in evening i called again and he said he need some time as he is at the petroleum now. After that, i called him again recently and he now refused to deliver my products today. I mean, wtf, i am calling you since morning and you know i need them urgently as i am leaving tomorrow early morning and you are asking to deliver them tomorrow?
Now please don't ask for awb number or anything else. It is of no use now. I am sorry but this is the worst service i ever experienced. Now i think shopping offline is a much better choice than wasting time and putting your mind daily on these #. It is totally a waste of time, money and a test of your patience.
I cant change my plans. I am leaving tomorrow and i don't need the products anymore. Do whatever you do the the undelivered products.
Thankyou so much for destroying this puja season🙂

Myself (V. Ajay krishna) returned mobile for repairing to jeeves national service/support center under warranty. I gave my mobile on dt.02.09.2019 to ecom express representative and told that conformation message will come to you shortly. Upto now i had not received any message or information about my mobile. I had already contacted local ecom express representative and they are simply telling "contact costumer care". I am enclosing the conversation messages between flipkart and me.

My myntra parcel bearing awb no-[protected] was expected to be delivered to me on[protected] as per myntra.. But tracking status shows the parcel has not been yet picked up by ecom team. Now it is 2 days late and festival has been started... Please look into the matter and deliver it as soon as possible... Frequently i do shopping from various online portals but this type of pathetic experience never occurred to me...
If ecom guys wish to contact me, please ring at [protected] or mail to [protected]@gmail.com

Regards...

My myntra parcel having order no:[protected]-3743001 is delivered to unknown place and the delivery boy did not even called me before handing my parcel. This shows lack of professionalism and commitment on your part. I want my order as soon as possible. I'm giving details of the order for your reference below
Awb no - [protected]
Ecom executive no - [protected]
Pin - [protected]
My contact number for communication is - [protected]

Worst courier service ever. I haven't received my product and it is showing that product is delivered. Further i am not able to contact its customer care. No number is reachable. And the product was prepaid. Earlier also this type of problem has occurred. The delivery boy had delivered the product at wrong address. Luckily the address was of my relative that's why i got the package. There is cross check whether the right person has got the parcel or not. No authentic signature is needed and now a days they don't even ask to sign digitally. They do it by theirselves. It is very risky to order prepaid products as same case happened with.

Sir i ordered some parcel from club factory. Till now i have not got this.. Plz provide these before durga puja ending (Dashami).. Plz take neccesary action for fast delivery.. I will be obliged.. I ordered same time which already received on time by delivery. Why ur facility is so slow. Very disappointed this.
Track no:[protected]
Carrier phone no[protected]

Track no:[protected]
Carrier phone no[protected]

Track no:[protected]
Carrier phone no[protected]

Why i would not received my item till date why?
Order number: so[protected] credulity solutions pvt ltd
From club factory
Order summary
Total: ₹224.11
Shipping fee: 0.00
Balance: ₹-224.11
Paid total: ₹224.11
Paid date
[protected]:30:37
Address
Near soni mandir lakhipur road near th. Gunamani academy ranipur,
Assam, cachar,
India,
788101
Phone number: +91 [protected]
Email: [protected]@gmail.com
Payment method
Balance
Courier
Gati

Mai ek reseller hu, aur mera customer mumbai ka hai, customer ko product sahi nahi laga, to unhone product return karne k liye request dali thi, aur pick up boy ecom express aanewala tha, to 3 time hua hai koi pick up boy call to karta nahi hai, customer k address pe jakar product bhi pick nahi kar raha hai, so plz jald se jald mere customer ka product pick up karvaiye, order return id[protected],
Order id.[protected]

Awb [protected] please update
I ordered in flipkart on 2nd oct the delivery date is 5 oct thill now today's date 4oct the item not delivered
And in the awb tracking they showing that the the attempt is failed
They not provided me any wish masters mobile number and how the attempt will be completed
I want my reason who will be the responsibility other wise please give me the coustmer care number of vijayawada branch i will speak with them...

Hello, my awb number is [protected], during tracking my parcel online with this awb number is showing that parcel in transit and reached on 5 oct 2019 to me but one of your customer supporter saying that the parcel will reach on 7 oct 2019 to you, if it will reach on 7 oct then why you are showing me wrong information because of this action i lost my valuable time and money also, who is the responsible for that? I am waiting here for parcel on the basis of online tracking system but later you said another thing, this is not right. I am putting some screenshots of that tracking details, please check. Please give me valid answer which is equal to my precious time and money?
Thank you.

Why is my package delayed for about 3 weeks now and still every time i call the customer service they just say "it's gonna arrive today before 8 pm" but never delivers the order. How will you guys compensate me for so much delay of the package you all have been doing for the past 3 weeks already. My festival has started yesterday yet am stuck here without my outfits cause it has not been delivered to me yet by you guys. Seriously how worse can your service be? It has been locked 3 times already and rto revoked 3 times as well but just the # service isn't doing their job at all. I need my package today. Otherwise, i am not gonna pay a single cent to you guys if it is not delivered by today. My awb number is [protected].

Sir my order number no. Tss[protected] and awb no.[protected] kindly change my order it is not good, this is changed item kindly check and replace (New heavy weight big check sherpa lined flanned shirt) this is not my demanded item. I found this item and check that is not good so please check and confirm and send my order which is given order. Kindly check

I ordered in flipkart on 2nd oct the delivery date is 5 oct thill now today's date 4oct the item not delivered
And in the awb tracking they showing that the the attempt is failed
They not provided me any wish masters mobile number and how the attempt will be completed
I want my reason who will be the responsibility other wise please give me the coustmer care number of vijayawada branch i will speak with them...

My order no. Si3207 cod [protected] amount 999 rupesh item branded combo of 3 lapel fine plaid printed slim fit men&, apos, s, leisure shirt-mera order return karana hai maine jis shirt ka order kiya tha vaisa shirt nahi mila ye local shirt hai or, iska color bhi change hai ye poolister ka hai jo bilkul alag hai isliye mera shirt return kijiye yyyy