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Ecom Express Complaints & Reviews

1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 239

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C
Chinmoy Hait
from Kolkata, West Bengal
Oct 6, 2019
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Address: Howrah, West Bengal, 711315

My myntra parcel bearing awb no-[protected] was expected to be delivered to me on[protected] as per myntra.. But tracking status shows the parcel has not been yet picked up by ecom team. Now it is 2 days late and festival has been started... Please look into the matter and deliver it as soon as possible... Frequently i do shopping from various online portals but this type of pathetic experience never occurred to me...
If ecom guys wish to contact me, please ring at [protected] or mail to [protected]@gmail.com

Regards...
+1 photos
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings From ECOM Express.

Please accept our apology for the inconvenience caused. We shall take up the matter with concerned team and get this resolved.

Regards,
Team ECOM Express
Verified Support
Nov 20, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express
After how many days from picking up the shipment, I could expect the parcel to be delivered to me
Ecom Express Customer Care's response, Oct 7, 2019
Verified Support
Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your query.

Regards,
Team ECOM Express
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    S
    soniya ajmera
    from Mumbai, Maharashtra
    Oct 6, 2019
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    Address: DABOK, Udaipur, Rajasthan, 313022

    My myntra parcel having order no:[protected]-3743001 is delivered to unknown place and the delivery boy did not even called me before handing my parcel. This shows lack of professionalism and commitment on your part. I want my order as soon as possible. I'm giving details of the order for your reference below
    Awb no - [protected]
    Ecom executive no - [protected]
    Pin - [protected]
    My contact number for communication is - [protected]
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Oct 06, 2019
    Ecom Express Customer Care's response
    Dear Mam,

    Greetings From ECOM Express.

    We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at [protected]@ecomexpress.in.

    Regards,
    Team ECOM Express
    Verified Support
    Nov 20, 2019
    Ecom Express Customer Care's response
    Dear Mam,

    Greetings From ECOM Express.

    With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered at the registered address.

    Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

    Regards,
    Team ECOM Express
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      S
      snigdha majhi
      from Mumbai, Maharashtra
      Oct 6, 2019
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      Address: AT- DEBAGRAM POST- MALKERA, P.S- KATRAS, Dhanbad, Jharkhand, 828304

      Worst courier service ever. I haven't received my product and it is showing that product is delivered. Further i am not able to contact its customer care. No number is reachable. And the product was prepaid. Earlier also this type of problem has occurred. The delivery boy had delivered the product at wrong address. Luckily the address was of my relative that's why i got the package. There is cross check whether the right person has got the parcel or not. No authentic signature is needed and now a days they don't even ask to sign digitally. They do it by theirselves. It is very risky to order prepaid products as same case happened with.
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
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        7
        7cmhz
        from Mumbai, Maharashtra
        Oct 6, 2019
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        Address: Vill-eragaon,w/n-6 pincode-782105, 782105

        Sir i ordered some parcel from club factory. Till now i have not got this.. Plz provide these before durga puja ending (Dashami).. Plz take neccesary action for fast delivery.. I will be obliged.. I ordered same time which already received on time by delivery. Why ur facility is so slow. Very disappointed this.
        Track no:[protected]
        Carrier phone no[protected]

        Track no:[protected]
        Carrier phone no[protected]

        Track no:[protected]
        Carrier phone no[protected]
        +1 photos
        Ecom Express customer support has been notified about the posted complaint.
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          P
          prince singh ranipur
          from Mumbai, Maharashtra
          Oct 5, 2019
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          Address: Near Soni Mandir Lakhipur Road Near Th. Gunamani Academy Ranipur, Cachar, Assam, 788101

          Why i would not received my item till date why?
          Order number: so[protected] credulity solutions pvt ltd
          From club factory
          Order summary
          Total: ₹224.11
          Shipping fee: 0.00
          Balance: ₹-224.11
          Paid total: ₹224.11
          Paid date
          [protected]:30:37
          Address
          Near soni mandir lakhipur road near th. Gunamani academy ranipur,
          Assam, cachar,
          India,
          788101
          Phone number: +91 [protected]
          Email: [protected]@gmail.com
          Payment method
          Balance
          Courier
          Gati
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Oct 06, 2019
          Ecom Express Customer Care's response
          Dear Sir,

          Greetings from ECOM Express

          We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

          Regards,
          Team ECOM Express
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            Z
            Zeeneria Shaikh
            from Pune, Maharashtra
            Oct 5, 2019
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            Address: Coffee culture, ground floor, eternia building, Hill road, bandra west, Mumbai City, Maharashtra, 400051

            Mai ek reseller hu, aur mera customer mumbai ka hai, customer ko product sahi nahi laga, to unhone product return karne k liye request dali thi, aur pick up boy ecom express aanewala tha, to 3 time hua hai koi pick up boy call to karta nahi hai, customer k address pe jakar product bhi pick nahi kar raha hai, so plz jald se jald mere customer ka product pick up karvaiye, order return id[protected],
            Order id.[protected]
            +1 photos
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Oct 06, 2019
            Ecom Express Customer Care's response
            Dear Sir,

            Greetings from ECOM Express

            We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the reverse pick up request.

            Regards,
            Team ECOM Express
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              A
              Arati Thomas
              from Pune, Maharashtra
              Oct 5, 2019
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              Address: G-503, Kailas Industrial Complex, Vikhroli-Hiranandani link Road, Vikhroli (W), Mumbai 400079, Mumbai City, Maharashtra, 400079

              Awb [protected] please update
              I ordered in flipkart on 2nd oct the delivery date is 5 oct thill now today's date 4oct the item not delivered
              And in the awb tracking they showing that the the attempt is failed
              They not provided me any wish masters mobile number and how the attempt will be completed
              I want my reason who will be the responsibility other wise please give me the coustmer care number of vijayawada branch i will speak with them...
              Ecom Express customer support has been notified about the posted complaint.
              Oct 05, 2019
              Updated by Arati Thomas
              I ordered in Flipkart on 2nd Oct the delivery date is 5 Oct thill now today's date 5oct the item not delivered
              And in the AWB tracking they showing that the the attempt is failed
              They not provided me any wish masters mobile number and how the attempt will be completed
              I want my reason who will be the responsibility other wise please give me the coustmer care number of Vikhroli branch I will speak with them...
              Verified Support
              Oct 06, 2019
              Ecom Express Customer Care's response
              Dear Sir,

              Greetings From ECOM Express.

              With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 5 Oct at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

              Regards,
              Team ECOM Express
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                R
                Ramakujra0
                from Mumbai, Maharashtra
                Oct 5, 2019
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                Address: Shajapur, Madhya Pradesh, 465333

                Hello, my awb number is [protected], during tracking my parcel online with this awb number is showing that parcel in transit and reached on 5 oct 2019 to me but one of your customer supporter saying that the parcel will reach on 7 oct 2019 to you, if it will reach on 7 oct then why you are showing me wrong information because of this action i lost my valuable time and money also, who is the responsible for that? I am waiting here for parcel on the basis of online tracking system but later you said another thing, this is not right. I am putting some screenshots of that tracking details, please check. Please give me valid answer which is equal to my precious time and money?
                Thank you.
                +5 photos
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Oct 06, 2019
                Ecom Express Customer Care's response
                Dear Sir,

                Greetings from ECOM Express

                With the reference with your query, the said shipment is currently out for delivery and the delivery person may coordinate with you before his visit. Please write back to us in case you would require any further assistance.

                Regards,
                Team ECOM Express
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                  M
                  Mia Fred
                  from Mumbai, Maharashtra
                  Oct 5, 2019
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                  Address: B-6 Shivam Complex Lanka., Varanasi, Uttar Pradesh, 221005

                  Why is my package delayed for about 3 weeks now and still every time i call the customer service they just say "it's gonna arrive today before 8 pm" but never delivers the order. How will you guys compensate me for so much delay of the package you all have been doing for the past 3 weeks already. My festival has started yesterday yet am stuck here without my outfits cause it has not been delivered to me yet by you guys. Seriously how worse can your service be? It has been locked 3 times already and rto revoked 3 times as well but just the # service isn't doing their job at all. I need my package today. Otherwise, i am not gonna pay a single cent to you guys if it is not delivered by today. My awb number is [protected].
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
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                    K
                    Kishor Kumar Chouhan
                    from Mumbai, Maharashtra
                    Oct 5, 2019
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                    Address: Village - Sinidih (Nadi kinare) Qtr no. 252. P.O -Tundoo. Dist. Dhanbad. State Jharkhand.Pin no.828128 (land mark katras), Dhanbad, Jharkhand, 828128

                    Sir my order number no. Tss[protected] and awb no.[protected] kindly change my order it is not good, this is changed item kindly check and replace (New heavy weight big check sherpa lined flanned shirt) this is not my demanded item. I found this item and check that is not good so please check and confirm and send my order which is given order. Kindly check
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
                    Oct 05, 2019
                    Updated by Kishor Kumar Chouhan
                    Kindly return/replace

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                      A
                      Aarti Thomas
                      from Mumbai, Maharashtra
                      Oct 5, 2019
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                      Address: G-503, NCQM, Kailas Industrial Complex, Vikhroli (w),, Mumbai City, Maharashtra, 400079

                      I ordered in flipkart on 2nd oct the delivery date is 5 oct thill now today's date 4oct the item not delivered
                      And in the awb tracking they showing that the the attempt is failed
                      They not provided me any wish masters mobile number and how the attempt will be completed
                      I want my reason who will be the responsibility other wise please give me the coustmer care number of vijayawada branch i will speak with them...
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 05, 2019
                      Ecom Express Customer Care's response
                      Dear Mam,

                      Greetings from ECOM Express!

                      We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

                      Regards,
                      Team ECOM Express
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                        P
                        Prabhu kumar thakur
                        from Ranchi, Jharkhand
                        Oct 5, 2019
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                        Address: Dharampur chauk parsauni,dumra,sitamarhi,pin.843302, Sitamarhi, Bihar, 8547573276

                        My order no. Si3207 cod [protected] amount 999 rupesh item branded combo of 3 lapel fine plaid printed slim fit men&, apos, s, leisure shirt-mera order return karana hai maine jis shirt ka order kiya tha vaisa shirt nahi mila ye local shirt hai or, iska color bhi change hai ye poolister ka hai jo bilkul alag hai isliye mera shirt return kijiye yyyy
                        Ecom Express customer support has been notified about the posted complaint.
                        Oct 05, 2019
                        Updated by Prabhu kumar thakur
                        Leisure shirt return karana hai

                        Verified Support
                        Oct 05, 2019
                        Ecom Express Customer Care's response
                        Dear Sir,

                        Greetings from Ecom Express!

                        We are just a courier service provider required to pick up and deliver the shipments in packaged condition itself as is handed over to us by the Shipper based on courier order details assigned to us by the Shipper.

                        Being neither the seller nor the manufacturer of the product, we have no relation to the sale, quality, packaging or other aspects of the product.

                        Request you to kindly contact your shopping portal for further assistance.


                        Regards,
                        Ecom Express Team
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                          K
                          Kabir196
                          from Nagaon, Assam
                          Oct 4, 2019
                          Resolved
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                          Resolved

                          Address: VILLAGE.-BHELOWGURI, P.O.-MODERTOLI, P.S.-DOBOKA, DIST.-HOJAI, 782440

                          I had ordered some clothes from myntra. A part of my order was shipped with ecom express courier awb no.- [protected]. I received a message from ecom express that my shipment would be delivered today but nobody called me the whole day. I received a message from both myntra as well as ecom express that my shipment has been delivered. I have already paid the order amount so i request you to either deliver the product to me or else refund me the order amount.

                          I have been a very happy customer of myntra since 2014 so i hope to get this resolved asap.

                          Myntra order no.[protected]-6694801
                          Ecom express awb no.- [protected]
                          +1 photos
                          Oct 5, 2019
                          Complaint marked as Resolved 
                          I went to the Ecom Express Delivery centre and asked about the shipment, they told me that there were network issues when he came to my area so he couldn't call me becouse of which he had to mark the shipment as delivered. If they can't reach a person than does that mean that the shipment is delivered? Nevertheless I have got my shipment and I am happy about it.
                          Ecom Express customer support has been notified about the posted complaint.
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                            G
                            gowtham yadla
                            from Mumbai, Maharashtra
                            Oct 4, 2019
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                            Address: Lotus Land Mark, Vijayawada (Urban), 520003

                            I ordered in flipkart on 29sep the delivery date is 2 oct thill now today's date 4oct the item not delivered
                            And in the awb tracking they showing that the the attempt is failed
                            They not provided me any wish masters mobile number and how the attempt will be completed
                            I want my reason who will be the responsibility other wise please give me the coustmer care number of vijayawada branch i will speak with them
                            Ecom Express customer support has been notified about the posted complaint.
                            Oct 04, 2019
                            Updated by gowtham yadla
                            Please provide me the VIJAYAWADA ecom logistic coustmer care number
                            Verified Support
                            Oct 05, 2019
                            Ecom Express Customer Care's response
                            Dear Sir,

                            Greetings from ECOM Express!

                            We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

                            Regards,
                            ECOM Express Team
                            Please provide me Vijayawada ecom logistic coustmer care number...
                            Ecom Express Customer Care's response, Oct 5, 2019
                            Verified Support
                            Dear Sir,

                            Greetings from Ecom Express!

                            Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your query.


                            Regards,
                            Ecom Express Team
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                              A
                              Ayush Dey
                              from Mumbai, Maharashtra
                              Oct 4, 2019
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                              Address: Dehradun, Uttarakhand, 248011

                              I have ordered 7 products from myntra one of which shows out for delivery since the day before yesterday and two of which shows out for delivery since today morning.
                              Myntra shows that my products has been shipped through ecom express. On the day before yesterday the delivery boy refused to deliver the product upto my home, he asked me to collect the product 1 km far from my home or take it on the next day. So i asked him to deliver it next day. On that day the update shows that the product is undelivered due to rain and bad weather. On the next day no update is seen nor any call has been recieved, in the evening when i checked the update, it shows that product is undelivered and the consignee requested for future delivery (But i didn't asked for it nor i got any call or any text about that).
                              Then today i called that guy and he told me that "another boy is delivering your products today, be ready". I waited the whole day. Same things happened, no texts no calls received. I called him in the evening again, he apologized and said "the boy is new. I will talk to him and tell him to deliver your products". Its 7:30 now and i called him again and asked for the contact number of that delivery guy. Then called him. He rudely picks up the call and told that your product has been returned and maybe tomorrow it will be delivered. I asked him "how can it be possible, your senior told me you are in my area since morning and you didn't even called me once, i am connected with him since morning and he told that the product will deliver today only". The boy replied "arey bhai ab aapka saaman wapas aa gaya hai hum kya kare. Ab kal hi saman milega". I got offended and asked him "ok then deliver it tomorrow its urgent." for which he replied "tomorrow i will not be delivering your products, some other guy will do this". Then i hung up.
                              Now what should i do in this situation, i did whatever possible. This is my first time ordering clothes from myntra and i think it will be my last time too. Ekart serives are far more better than your services🙂
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 05, 2019
                              Ecom Express Customer Care's response
                              Dear Sir/Mam,

                              Greetings from ECOM Express!

                              We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

                              Regards,
                              ECOM Express Team
                              My post tracking number: [protected] for the shirt which is being returned to the shop without being tried to deliver for once. The delivery boy is saying that your product has been locked and it will be returned. I asked him for a solution as i wanted it urgent. He told me to contact with the customer care.
                              Resolve this quick. I want my products shipped by tomorrow. Its already been a week since i ordered them. Its more than enough time to deliver goods from Gurugram to Dehradun.
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                                J
                                Jansy Thomas
                                from Mumbai, Maharashtra
                                Oct 4, 2019
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                                Address: Room no. 708 7th flr jai Bajarang Bali chs Khamdev Nagar 90ft road dharavi, Mumbai City, Maharashtra, 400017

                                I ordered a dress from club factory and i haven't received the item they keep sending me message
                                The message keeps repeating that the address is incorrect... Atleast call so i can tell your guy if he doesn't know...

                                My order number - [protected]

                                My address - room no 708, 7th floor, jai bajrang bali building, khambadevi 90 feet road dharavi near sahil hotel mumbai 400017
                                Give me a correct response... Will i get my package or not..
                                Ecom Express customer support has been notified about the posted complaint.
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                                  A
                                  Apoorva2405
                                  from Patna, Bihar
                                  Oct 4, 2019
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                                  Address: Praduman nagar, Saharanpur, Uttar Pradesh, 247001

                                  Ecom awb no [protected]
                                  Delivery person called once and i told him to come after 2pm since no one was at home, it has been 5 days since then, he is not calling or delivering the order
                                  I raised complaint with the seller also but delivery person mentioned that delivery couldnt be done though he dint even try and not even calling me
                                  It is a medicine delivery and required urgently
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 05, 2019
                                  Ecom Express Customer Care's response
                                  Dear Sir,

                                  Greetings from ECOM Express!

                                  We are sorry to hear about your experience due to non-delivery of shipment and the updated reason from our center. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same.

                                  Regards,
                                  ECOM Express Team
                                  Verified Support
                                  Nov 20, 2019
                                  Ecom Express Customer Care's response
                                  Dear Sir,

                                  Greetings from ECOM Express

                                  Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal as we were unable to deliver as per the expected date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

                                  Regards,
                                  Team ECOM Express
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                                    N
                                    Nandykrish20
                                    from Perundurai, Tamil Nadu
                                    Oct 4, 2019
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                                     i have ordered some items from club factory before 20 days but still haven't received it. The tracking shows that it has been re dispatched because of wrong address or unattended call but i haven't received a call and the address is correct because i received another item from club factory to the same address. I couldn't contact anyone and there is not even a single proper contact no available. I want to know when i will receive my package
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 05, 2019
                                    Ecom Express Customer Care's response
                                    Dear Sir,

                                    Greetings from ECOM Express!

                                    We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

                                    Regards,
                                    ECOM Express Team
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                                      K
                                      Kunal rocky
                                      from Vinukonda, Andhra Pradesh
                                      Oct 4, 2019
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                                      Address: Wz-213/B street number 3 virender nagar new delhi 110058, New Delhi, Delhi, 110058

                                      Reference number 6569
                                      Order number 7825345
                                      Tracking id [protected]
                                      Order date 09/30/2019
                                      Fraud not provide me the correct order and chaged 1370 ruppee from me. Please take care of it othervise i will. Puy a complainy againt your organisation under the consumer court as fraudulent section. You should have to take care of the order you are delivering.. My name is kunal sharma and contact number [protected]
                                      +1 photos
                                      +1 videos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 05, 2019
                                      Ecom Express Customer Care's response
                                      Dear Sir,

                                      Greetings from Ecom Express!

                                      We are just a courier service provider required to pick up and deliver the shipments in packaged condition itself as is handed over to us by the Shipper based on courier order details assigned to us by the Shipper.

                                      Being neither the seller nor the manufacturer of the product, we have no relation to the sale, quality, packaging or other aspects of the product.

                                      Request you to kindly contact your shopping portal for further assistance.


                                      Regards,
                                      Ecom Express Team
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                                        Mia Fred
                                        from Mumbai, Maharashtra
                                        Oct 3, 2019
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                                        Address: B-6 Shivam Complex Lanka (BHU ROAD), Varanasi, Uttar Pradesh, 221005

                                        My order was supposed to be delivered on 23 sep 2019 which i bought on 19 sep 2019 but it was not delivered to me. And even after 2 weeks it was not delivered or even informed to me why? Now i'm calling the customer service for the past 2 days that my order isn't delivered to me and they said my order was sent to a wrong address yet they didn't call me or informed me. Now i am calling them and they are saying the order will be delivered today but they never did and still, they say the same thing every single time for the past 2 days and am so upset with the service. Now i called them to ask again and said that they have been continuously procrastinating and i don't want that at all. And now they say the package is delayed for the next 2 more days. Now i have to wait 2 more days as well. As i checked my order on the website it is showing [shipment rto lock revoked]. How can the service be this slow and bad?
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 04, 2019
                                        Ecom Express Customer Care's response
                                        Dear Sir,

                                        Greetings from ECOM Express

                                        We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

                                        Regards,
                                        ECOM Express Team
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