[Resolved]  Ecom Express — missing of original accessories and no response from company for repeated attempts regarding complaint lodge

Address:

133005

Regarding ECOM AirWay Bill Number[protected]
Order Number - [protected]

Dear Designatory

The collection receipt Image has already been enclosed at [protected]@ecomexpress.in dated: Feb 12, 2019, 12:56 PM for ready refrence.

My mother had handedover the box containing the following items:
1. The Mobile device
2. The charger
3. The USB Data Cable
4. The User Manual
Although the ECOM Representative had denied to collect the Invoice hardcopy stating that It is not required.

The Initials of the Person on Acknowledgement receipt are :
Pawan

The device was collected on Feb..6.2019, even the post pickup confirmation text message on my number [protected] was also received the same date.
I have received an EMail from Smartron mentioning that they people have received Mobile device only. The Two Pin Charger and USB Data Cable were not in the box. My mother had raised an query regarding the mention of items list over the acknowledgement receipt to your representative but he denied and just signed with his initials.

I have been requesting the organosation through its customer care Weblink to trace the query and Initiate necessary action regarding the missing of Two Pin Charger adapter and USB Data Cable. Otherwise provide me Ambala Cantt service agency branch address / Desk Number so that I can speak to the concerning person as my situation has become hectic because of missing of original Accesory components, But no response from the Organisation.
I am really dissatisfied with ECom Express service ( Partner's service) because my original accessories has been missing and when i spoke to customer care executive ( dated Feb 12.2019 through [protected], although her service attitude is appreciable but she could not provide me Ambala Cantt, Haryana branch communication details).

As per my previous discussion with My Mobile Device Manufacturer - Smartron India ( Telecommunically + EMail) I was supposed to handover all the components to the ECom representative for my device to get it repaired on time and even the same was performed but neglect in service has been practiced by ECom Express team representative

I have been trying to lodge my complaint at Organisation's Portal but not being able to as the server is not responding because of some technical incompatibilities.
I had EMailed the Company at customercare dated 12.2.2019 even had lodged my complaint in written form at ECom organisation webportal regarding the same but have not received any response in EMail Form
I had received a telephonic call dated 13.2.2019 at 2:58 PM through [protected] declaring staff member of ECOM Express Company and had admitted the collection of the above mentioned accessories by the Company representative and had told me that the same guy shall handover the above mentioned items, which ofcourse were not dispatched, to me till 13.2.2019 evening but the same has not been handedover till now dated 14.2.2019.
This is ridiculous, because of following grounds:
1/ If the ECom representative had denied to collect the Invoice Hardcopy from my mother at the time of handset device collection, he could have refused to collect the accessories too.
2. If he had collected the accessories by mistake then, at the least he would have informed us through telecommunication call at any of my contact numbers mentioned in my details regarding the accessories and would have returned the same on prefrence basis.
3. I received an EMail from Smartron company regarding the receiving of handset device for repair, i initiated the initial query through your portal complaint process, then only the careless staff awakened and contacted me telephonically through [protected] stating the return of the same, the above listed accessories at my place on priority basis but have not been ensured till 14.2.2019.
I called [protected] dated 14.2.2019 regarding the non compliance of the accessories then again i was assured for the return of the same till 15.2.2019.

Is this the system ECom Express organisation's staff is working upon, just false assurances.
Please assist me for systematic and straight path through which i can claim my accessories back arding the mischiviousness and undue delays in ensuring the return of my device accessories, which even could have been used by Ambala Branch staff for ( from 6.2.2019 to till date)
Expecting favourable Response