Ecom Express Complaints & Reviews

From dr. Willmar schwabe i order homeopathy medicine i already got the messge from that complain they already send the product to ecomex. I recieved this message 1 week back even trying to track my status in online unable to track awb no [protected]
Thinking to complain to direct client (Willmar schwabe) want the product as earliest
Looking for your response

I had ordered an item from banggood.com on 21march and it was shipped 22nd march. But i have not yet received the order. When tracked it always show same thing from 25 days - pick up rescheduled for next day. My order number is [protected] and awb number is [protected]
I even contacted customer care but, they are lack of information and says shipment not received but banggood says it has already shipped.

I was booked 2 awb [protected] & [protected] on 30th march 2019 for pincode -212107, allhabad, after 4th april i have seen that consignment goes to mau, then i have complaint to ecom to send it to customer location allhabad.
On 10th april [protected] shipment get delivered from allhabad location, & [protected] again send to mau, & on next day it shows out for delivery from mau location whenever customer location is allhabad.
End of the day we have received customer is unavailable, attempt for tomorrow.
Then i have again call & send mail to send that packet to allhabad which is delivery location, but no one take this issue on priority. Then again on that day evening we get mail that undelivered, customer not available.
Ecom destination team get mad, they don't think about delivery location, still this shipment laying at mau.
I can't understand that why they are sending it to mau location when delivery location is at allhabad.
We are going to file consumer court complaints regarding this issue.

From -
Sonu agro engineering

I'm documenting the complaint since twice my order on airtel mobile phone booking has failed because the documents were not collected and processed correctly. I have been giving my documents correctly and still the person was unable to upload them and complete the documentation. Scanning barcode also failed for the person who came to collect the documents. Kindly look into this as the mobile was supposed to be a birthday gift for someone and it marks a disappointment in relationship with the person.

Dated: 13.04.2019

My brother received a parcel from amazon delivered by ecom express, the parcel costs ₹15.00. My brother gave the money and took the parcel on behalf of me. On returning home i found out that the parcel delivered does not belong to me. The name mentioned is my name only but the phone number and address mentioned is not my. I tried contacting the delivery boy, he says that as i have opened the product he cannot do anything and added to contact the amazon company, so i did the same but amazon said that they also can't do anything because they don't know the account from which the order has been placed they also added that to contact ecom express. The delivery boy name is dipankar banik.
I also tried contacting the given number on the parcel but it says that the number is invalid. Please do something.

Ecom express awb [protected], failed to delivery the product, on monday (08.04.2019). I got the call from executive saying that coming in 10 mins but still now no responses from the delivery boy, even they are not attempting delivery but at end of the day, i am getting a message that customer refused to accept or shipment un-delivered - consignee requested for future delivery. When i am not getting the call from the delivery boy how can i refuse or request you for future delivery, what the hell, even i called the customer service, but no responses, also i called the delivery boy giving rude answer, when i call incharge of ecom express in my local area mr. Vekateshwar rao mob [protected], his phone will be also in switched off.

Ecom express always lies the customers, worst service. # are maintaining this courier company.

Order done on 31.03.2019

I want my product immediately,

I am urgently awaiting a shipment from stop and shop which was out for delivery yesterday at 10:01 hrs here in mumbai. Shortly before 14:00 hrs yesterday afternon i received a text message from ecom express that my shipment is out for delivery and that i should keep my money ready (The shipment is cash on delivery). 2 minutes later i received another text message that my shipment status is now 'undelivered - scheduled for next day delivery'. The delivery boy did not contact me on my registered number and inform the ecom express company that i was not available, i did not receive any call on that day. Is that a joke? I did not even had the chance to call the delivery boy. I doubt that he ever came here to my house to hand over the shipment. Than i contacted the customer service of ecom express to schedule a new delivery date. I am very disappointed. I hope the shipment will finally be delivered today.

Please contact ecom express (Which i did already) and try to convince them to be more customer oriented in the future. They just cannot send a message to the customer to inform him that the delivery is ready and 2 minutes later send another message that the delivery status has now changed to 'undelivered'. This is a very bad service.

Dear team,

I am monika from vijayawada i have ordered iphone 7 plus mobile on 8th april 2019 as it has delivered on[protected] but i want to exchange the colour to jet black but they are not responding to my call or message. I am continuosly asking them to how to reverse the product they are postponing my query kindly do the needful at the earliest.
Date of incident[protected]
Client number-[protected]
Exchange of iphone 7 plus to jet black colour

Hello there

Myself kanha sharma! I got my order on 11/4/2019 by 2:26pm via ecom express service ! But I got change item ! ( like 3 pieces of shirts )
Plz cancel my order, return, back my money as soon as possible!
Plz don't do this again !

Order no. - 9009774
Awb no. [protected]
Date -11/04/2019
Place porsa

Kanha sharma
Mob no. [protected]

I ordered from freelance and they shipped it via ecom.
It shows delivered but i did not receive the product.
I did not get any message or call from the delivery guy. Tracking details also don't show who collected it.

One can not trust this company. Their customer support is also just for name's sake. Looting customers.

How can they do this and why are companies like freelance using their services.

Worst customer care and they should have been shut down till now looking at the number of complaints.

Never order anything from ecom express. They are just scam.

Ecom, prove me wrong.[protected] track my package and get it to me.

I ordered a kurti for me.. The order was delivered today morning.. Unfortunately i received a wrong one.. It was not the same kurti that i had ordered.. I am not interested in exchanging with another one.. So i would like to refund the amount that i had paid.. Kindly make the necessary steps for the refund.. Hope you will reply soon.. It will be a great pleasure if it is done in a swift manner..

This is with reference to awb# [protected]. The sms i keep getting for the past 1 week is that the address was unlocatable. I just want to ask 2 questions:
(1) why did your delivery executive not even make an attempt to call me to figure this out?
(2) how come all your previous shipments (Refer to the latest awb# [protected]) that got delivered to the same address without any problems just last week?

It clearly makes me assume that your guy is lying and is just trying to avoid delivering my shipment for some reason. I am constantly trying to reach out to you folks and your number does not get through.

I need my shipment awb# [protected] asap.

I have a parcel from CLUB FACTORY and its yet to be delivered. This is the worst Currier service I have seen in my life. A bunch of ### are running the company. They dont have any professional ethics. My parcel is not delivered from last 4 days and the delivery boy is updating un necssary things saying customer is not available, customer refused to take the shipment..What the hell is this..how can somebody refuse his own shipment..when I tried calling the delivery boy, he is disconnecting the call...what a man...busier then PM Modi and Donald Trumph..when I called to the CUSTOMER CARE..those people are saying shipment is out for delivery..is it coming from the US that its taking so long time..Dear CEO please teach some professional ethics to your employee. Pathetic service you are providing...try to understand you are there in the market for the people and by the people. No one is taking your service for free...grow up..I dont understand how come big company like flip kart and Amazon trust you..Hats off to them..I am sorry to say if you maintain this kind of attitude you will be vanished from the market...

Hi, i am jayaseelan s, i order sony power bank brand new but, the power bank which was delivered to me is 32000mah power bank get i7 wireless headset free (Hsn:[protected]Refurbished) unpacked and somebody used product, the power (On /off) button is damaged conditions and three out put options are available, out three one is not working, hence the product is returning.

Dear sir,

I have been ordered two products from amazon and they shipped through ecom express, one product they delivered today, another product they didnt deliver due to little big box, they are asking me to collect the item from kattappana office.in the same time, they are updating wrong information about the delivery. Details of the two shipment tracking details enclosed here, kindly take the necessary action to deliver the product, i think the kattappna ecom agent simply cheating the customer and destroying the reputation of ecom company

Tracking id:[protected]

08 apr, 2019 location status
16:40 hrs kattappana shipment un-delivered - shipment attempted - customer not available
10:45 hrs kattappana out for delivery
06 apr, 2019 location status
17:37 hrs kattappana shipment un-delivered - shipment attempted - customer not available
09:30 hrs kattappana out for delivery

Tracking id[protected]
08 apr, 2019 location status
14:19 hrs kattappana shipment delivered
09:44 hrs kattappana out for delivery
09:00 hrs kattappana shipment in-scan at dc

I have ordered items from Flipkart and the company delivery partner Ecom Express Delivery person refused to deliver item to door step and I would not deliver your item to your door step .he said I can not deliver item at 3km distance as per company policy.Whatever you can do you do but once I talk company customer care person he said distance Limit is 6 to 18km. And company customer service person also not given solution So need quick action on to that boy for this .
Thanks MY AWE NO IS[protected]

Its for AWB no [protected] the shipment was given on 29th March.
The Hub is just 20 Kms away from my residence. On calling the customer care on 8th of April, it was funny to hear that I am expecting to receive your parcel by 30th Of march. When connected to the Mr Harish Kumar, he claimed that he is not aware of status and would let me know in 24 to 48 hours.
Its pathetic that a consignment take 48 hour to track and 10 days to deliver to a distance of 20 Kms.

Actually i have to return my order. That guy who sended it has cheated me.. Please take the phone back to him and refund my money.. Please!.. Please help me with resending the order... It was for rs 13500... I really request u to do so.. Ur emplyoess told me to contact kartrocket.. But they are not at all pickinh the call😪...😑please help your customer sir!

Product has not been delivered even after booking on april 1.
Please look into that asap. The expected delivery date is 6 th april and order tracking on your website is showing that the product is 'out for delivery'. But it hasn't reached my home. Please give me the tracking information or the delivery persons number so that i can talkto him by myslef or please update me with the order status.

Order no: 20000934

Such a worse courier service i am seeing is ecom express. My courier has despatched on 1st april within kolkata and it is 6th onwards i am not getting it. They have such idiotic tracking status, they are not showing the updated one. Moreover when called their customer number ([protected]) for a complain the representative lady is showing such attitude and disconnected the call on my face. Such a waste of money and time. Never use this courier service again. They dont value for money and time.