Ecom Express Complaints & Reviews

Plz. I don't want my order. Plz. Cancle my shipment. My order id is [protected]. I 'll not in city of 5-7 days so i m unable to receive my product. Plz. Dont send it again. Other wise nobody will take. Delivery boy b pareshan hoga. Sbko pareshani hogi. So mera order cancel kr dijiye. Mere order ko cancel kr dijiye. Mujhe product nhi chahiye, b. Coz me 5-7 din out of city rahunga. To product receive karne k liye koi nhi hoga. Isliye ise cancel kr diniye

The items that i have ordered n received are different... I have kept 3 items which are in offer for 1490... But i received completely different items... I am highly disappointed... Kindly take this order back n replace it... I[censored] r unable to replace it... Kindly refund... I received highly disgusting products... My order number wlr[protected]... Kindly perform the required action as soon as possible

Sales man behavior not good...
Not call mi to pickup.
Details -
Your ajio order, with id: fl[protected] & shipment id:[protected] is out for delivery. Track your shipment: https://ecomexpress.in/tracking/?awb_field=[protected].
Sales man behavior not good he also told mi not need of that customer i thik ur company is reputed and such salesman badly effect o[censored]r company.

I have order a mobile.. Oppo f11 pro.. But i got fake phone and it's not oppo it's samsung and it is not working properly i lost my 16000... Plzz do some thing
I told the girl who order the mobile for me but now she is not lifting my phone and her phone number is [protected] she is telling that she is from mumbai... And she told that the phone will be returned if it is not liked by me... But now she is not cancelling my order..

I had ordered one item for my customer and supplier had shipped the item to customer. But ecom express didn't deliver the item to my customer yet..in the status it said tried to deliver but my customer said none of them came to deliver the item.. It's been many days and there is no update on the item yet.. Pls lookinto this and update.. Trackign # [protected]

Ecom express delivery boy service is not good and system is also not gud so plz change this
Delivery boy was not delivering the products booked online in flipkart the ecom express was kept the hated system of calling they will call us they say u got an product but they won't come even we say the details of our address what type of service is this we wait as long so plz retifie this issue as soon as possible

Sir i purchased on udaan one i'd 2 irons delivered product quality not satisfied so return request to udaan 2 return requests udaan is my request approved so one iron worth is1900 and one iron is 10900 so your courier executive is my 2 irons pickup only 1900 worth return pickup i'd it's ok but 10900 worth pickup is not attempt so i eligible to refund only 1900 but irons is 2total picked only one i'd so how to refund my total amount so please verify my problem solve and refund me return ids no on below

Hi my package from pretty secrets website was supposed to be delivered on 15th of april. I did get the message saying it is out for delivery but later that day when i tracked the status it said "undelivered.. Consignee asked for future delivery" which isn't true.
It is 17th of april today and i still haven't received my package. Please resolve the issue asap.

From dr. Willmar schwabe i order homeopathy medicine i already got the messge from that complain they already send the product to ecomex. I recieved this message 1 week back even trying to track my status in online unable to track awb no [protected]
Thinking to complain to direct client (Willmar schwabe) want the product as earliest
Looking for your response

I had ordered an item from banggood.com on 21march and it was shipped 22nd march. But i have not yet received the order. When tracked it always show same thing from 25 days - pick up rescheduled for next day. My order number is [protected] and awb number is [protected]
I even contacted customer care but, they are lack of information and says shipment not received but banggood says it has already shipped.

I was booked 2 awb [protected] & [protected] on 30th march 2019 for pincode -212107, allhabad, after 4th april i have seen that consignment goes to mau, then i have complaint to ecom to send it to customer location allhabad.
On 10th april [protected] shipment get delivered from allhabad location, & [protected] again send to mau, & on next day it shows out for delivery from mau location whenever customer location is allhabad.
End of the day we have received customer is unavailable, attempt for tomorrow.
Then i have again call & send mail to send that packet to allhabad which is delivery location, but no one take this issue on priority. Then again on that day evening we get mail that undelivered, customer not available.
Ecom destination team get mad, they don't think about delivery location, still this shipment laying at mau.
I can't understand that why they are sending it to mau location when delivery location is at allhabad.
We are going to file consumer court complaints regarding this issue.

From -
Sonu agro engineering

I'm documenting the complaint since twice my order on airtel mobile phone booking has failed because the documents were not collected and processed correctly. I have been giving my documents correctly and still the person was unable to upload them and complete the documentation. Scanning barcode also failed for the person who came to collect the documents. Kindly look into this as the mobile was supposed to be a birthday gift for someone and it marks a disappointment in relationship with the person.

Dated: 13.04.2019

My brother received a parcel from amazon delivered by ecom express, the parcel costs ₹15.00. My brother gave the money and took the parcel on behalf of me. On returning home i found out that the parcel delivered does not belong to me. The name mentioned is my name only but the phone number and address mentioned is not my. I tried contacting the delivery boy, he says that as i have opened the product he cannot do anything and added to contact the amazon company, so i did the same but amazon said that they also can't do anything because they don't know the account from which the order has been placed they also added that to contact ecom express. The delivery boy name is dipankar banik.
I also tried contacting the given number on the parcel but it says that the number is invalid. Please do something.

Ecom express awb [protected], failed to delivery the product, on monday (08.04.2019). I got the call from executive saying that coming in 10 mins but still now no responses from the delivery boy, even they are not attempting delivery but at end of the day, i am getting a message that customer refused to accept or shipment un-delivered - consignee requested for future delivery. When i am not getting the call from the delivery boy how can i refuse or request you for future delivery, what the hell, even i called the customer service, but no responses, also i called the delivery boy giving rude answer, when i call incharge of ecom express in my local area mr. Vekateshwar rao mob [protected], his phone will be also in switched off.

Ecom express always lies the customers, worst service. # are maintaining this courier company.

Order done on 31.03.2019

I want my product immediately,

I am urgently awaiting a shipment from stop and shop which was out for delivery yesterday at 10:01 hrs here in mumbai. Shortly before 14:00 hrs yesterday afternon i received a text message from ecom express that my shipment is out for delivery and that i should keep my money ready (The shipment is cash on delivery). 2 minutes later i received another text message that my shipment status is now 'undelivered - scheduled for next day delivery'. The delivery boy did not contact me on my registered number and inform the ecom express company that i was not available, i did not receive any call on that day. Is that a joke? I did not even had the chance to call the delivery boy. I doubt that he ever came here to my house to hand over the shipment. Than i contacted the customer service of ecom express to schedule a new delivery date. I am very disappointed. I hope the shipment will finally be delivered today.

Please contact ecom express (Which i did already) and try to convince them to be more customer oriented in the future. They just cannot send a message to the customer to inform him that the delivery is ready and 2 minutes later send another message that the delivery status has now changed to 'undelivered'. This is a very bad service.

Dear team,

I am monika from vijayawada i have ordered iphone 7 plus mobile on 8th april 2019 as it has delivered on[protected] but i want to exchange the colour to jet black but they are not responding to my call or message. I am continuosly asking them to how to reverse the product they are postponing my query kindly do the needful at the earliest.
Date of incident[protected]
Client number-[protected]
Exchange of iphone 7 plus to jet black colour

Hello there

Myself kanha sharma! I got my order on 11/4/2019 by 2:26pm via ecom express service ! But I got change item ! ( like 3 pieces of shirts )
Plz cancel my order, return, back my money as soon as possible!
Plz don't do this again !

Order no. - 9009774
Awb no. [protected]
Date -11/04/2019
Place porsa

Kanha sharma
Mob no. [protected]

I ordered from freelance and they shipped it via ecom.
It shows delivered but i did not receive the product.
I did not get any message or call from the delivery guy. Tracking details also don't show who collected it.

One can not trust this company. Their customer support is also just for name's sake. Looting customers.

How can they do this and why are companies like freelance using their services.

Worst customer care and they should have been shut down till now looking at the number of complaints.

Never order anything from ecom express. They are just scam.

Ecom, prove me wrong.[protected] track my package and get it to me.

I ordered a kurti for me.. The order was delivered today morning.. Unfortunately i received a wrong one.. It was not the same kurti that i had ordered.. I am not interested in exchanging with another one.. So i would like to refund the amount that i had paid.. Kindly make the necessary steps for the refund.. Hope you will reply soon.. It will be a great pleasure if it is done in a swift manner..

This is with reference to awb# [protected]. The sms i keep getting for the past 1 week is that the address was unlocatable. I just want to ask 2 questions:
(1) why did your delivery executive not even make an attempt to call me to figure this out?
(2) how come all your previous shipments (Refer to the latest awb# [protected]) that got delivered to the same address without any problems just last week?

It clearly makes me assume that your guy is lying and is just trying to avoid delivering my shipment for some reason. I am constantly trying to reach out to you folks and your number does not get through.

I need my shipment awb# [protected] asap.