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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Mar 11, 2025

Complaints 6417

Resolved

1266

Unresolved

5151

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 265

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Website: ecomexpress.in

I was expecting delivery of my products on 17th jan 2018, whose tracking number is[protected] but till today i haven't got my product delivered i called many times to your customer care but every time they are saying sorry for the delay sir today it will delivered but only god knows when will this today come, i asked them to provide the delivery guy contact number or allahabad office number so that i can talk to them but they are not able to provide is this a really help they were talking about every time, this is the most pathetic and worst service experience i am having with your company, from next time onwards if any company is having tie up with your company i will definitely not going to buy and recommend everyone not to buy with them because you people are going to delivered 😡

+2 photos

Feb 24, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

Regards,
Team Ecom Express

View replies

Y

Yeoja

from Ambasa, Tripura

Jan 21, 2019

I ordered a product online from Myntra app. My product was supposed to be delivered to me on 13 Jan 2019 but it hasn't reached me yet. Can I know why is it being delayed? Can you deliver my product soon?

Ecom Express Customer Care's response, Jan 22, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

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Address: Chandauli, Uttar Pradesh, 232101

Website: Www.snapdeal.com

My pickup is scheduled with ecom but still no body call me and my pickup is failed also and it was rescheduled without any information i fon't know why this hapen but it is very rude and annoying to me that the pickup is scheduled and then rescheduled and again cancel and then again scheduled please check and tell me that when my pickup is done.

Order id :- [protected]

Feb 19, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

View replies

J

jakharpboy

from Nagaur, Rajasthan

Jan 21, 2019

AWB Number[protected] Shipment Not received .

2 months ho gye hain. Mujhe abhi tak mera saman nhi mila hai. Jald se jald mujhe mere saman chahiye nhi to Upbhokta Manch me application launga.

pickup issue - Comment #3329774 - Image #0

pickup issue - Comment #3329774 - Image #1

Ecom Express Customer Care's response, Jan 21, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly reconfirm your 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

G

Guddu Uppcl

from Bareilly, Uttar Pradesh

Jan 21, 2019

Guddu khan navipur khurd pathwari road hathras leadmarg agraroad hathras pin
204101 bank account bank of Baroda chakki bazar pin 204101 account no [protected] mobile [protected]. [protected]@gmail.com hathras. Power bank bettery foult in retun

pickup issue - Comment #3330579 - Image #0

Ecom Express Customer Care's response, Jan 22, 2019

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

S

Shyam Ashwini Thapa

from Lalgudi, Tamil Nadu

Jan 21, 2019

I had a very horrible experience with the guy who was delivering the parcel...he used fowl language against me and was very rude regarding the parcel delivery.He was not even following the Google map and was accusing me of not giving the delivery address wrong...
Very bad experience.

Ecom Express Customer Care's response, Jan 22, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

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Address: 530016

Website: Eexata

Dear ecom express i can't take my order now due to insufficient balance i cant pay the money to you. We dont have money now. I want to cance my order. So please cancel the order with the awb number[protected]. So please cancel it. If not i wont pay the money. I wont take the courier. Pls cancel it by today. I have ordered it via eexata. It is a zeblaze thor 4 watch. I want to cancel it now

Mar 3, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

Regards,
Ecom Express Team

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Hi this is myqualitysure onlne seller i by-mistaken supply the order at wrong address. Just my dispatched file corrupted.
Kindly cancel the order immediately and return it back to the seller as it is prepaid order and customer phone is going switch off.

Current location =is (India one) shipment in transit comng from kolkata
18/01/2019
Order date 15/01/2019
Order value=870
Tracking id[protected]
Product =khadi sari
Order no= 4522363

Feb 19, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. As RTO will will be done as per their request.

Regards,
Ecom Express Team

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I have to return the product to the zipker. They provided reverse pickup to return the product with ecom express but the agent is not coming to pick up the product from ecom expres courier service.

I called customer service several times for pickup and they are saying that it will happen within the next 24 hrs to 48 hrs but till now it did not happen.

Awb number:[protected]

Feb 21, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the new reverse pick up request.

Regards,
Team Ecom Express

Jan 22, 2019

Updated by nandavivek501 Team,

Why not do this instead of raising another?

It already completing the return period. You should bare the amount of that product.

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Address: 680604

Website: Ecom express

I had a placed an order from max online fashion on 29th december 2018.. And the order shipped on 30 th december 2018... And when i tracked the order it s shown that it reached waleyyar hub on 7 th january 2019.. And the same day i recieved call from them.. It will be delivered after two days bharath strike.. Ie on 9 th january 2019.. But after that no calls or msgs from them... When i tried to contact that numb... It is not connecting... I want the product.. And the awb number is[protected]... I want my order to deliver as soon as possible..

+2 photos

Jan 18, 2019

Complaint marked as Resolved

Product delivered

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the Airwaybill Number.[protected], the said shipment is currently in transit to delivery center. You can see the updated information once the shipment reaches the required destination.

Regards,
Team Ecom Express

Jan 18, 2019

Updated by Neenu@rinoebal Im sorry . Actually that product was not delivered

Jan 18, 2019

Updated by Neenu@rinoebal I want my product please

Verified Support

Jan 19, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings

We shall coordinate with our delivery center and arrange the delivery at the earliest.

Regards,
Ecom Express Team

Jan 19, 2019

Updated by Neenu@rinoebal When i enquire in yiur customer Service.. They product is reached on destination centre thrissur... As you pack staffs.. Its studied there...my awb number is[protected]...please make the delivery today itself...its an urgent product for me...

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Address: Hyderabad, Andhra Pradesh, 500062

Website: ecomexpress.in

You # # lying me daily that my parcel will be taken today 8pm. If there is a techinical issue you have to inform me #. If you don't know how to work just get out from this job there are many effiecient workers. Go and get a life. I need an explanation for this... If it takes even more days than refund my money first later you can take your parcel when you had free time... My order awb no:[protected] my name is ravivarma

Feb 19, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Jan 17, 2019

Updated by Ravi Varma212 i don't think even complaing on webisite also no use...

Verified Support

Jan 18, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. We shall coordinate with our delivery center and get this resolved.

Regards,
Team Ecom Express

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Address: 382345

Website: Smart wearable ring

Hi, my name is mehul vansh, i ordered a smart wearble ring from ecom express, but the smart wearable ring is not supporting in my phone, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible. This is invoice no.[protected].
My numbar:- [protected]

+1 photos

Feb 18, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

View replies

S

Sandy Harsh

from Mysore, Karnataka

Jan 25, 2019

I purchased a smart wearable ring and it’s not supporting to my iPhone and I want to return it .. kindly return the amount which I have paid for the product

Ecom Express Customer Care's response, Jan 25, 2019

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team Ecom Express

Choudhary Nadeem Panwar's reply, Oct 8, 2019

Sir I'm Dr Nadeem panwar
Sir mene 1order kiya tha jo ki mere pas aa gya hai jesa bola tha WO order hi nhi hai exchange krna hai return krna hai mene jesa kaha tha wesa hi Lena hai sir usko exchange krna h

A

Ashween Arman

from Motihari, Bihar

Jan 26, 2019

Please half me sir

A

Aakash Kataria Gdp

from Delhi, Delhi

May 31, 2019

I m not able to connect my ring so ple refund my money ple
My reference num is SWR4343
Coupon code is #WF180918

G

Gabbar Pandit

from Mumbai, Maharashtra

Jun 23, 2019

I purchased a smart wearable ring and it’s not supporting to my iPhone and I want to return it .. kindly return the amount which I have paid for the product

Ecom Express Customer Care's response, Jun 24, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

S

Saumay tak

from Delhi, Delhi

Jun 28, 2019

Hi, my name is saumay tak, i ordered a smart wearble ring from ecom express, but the smart wearable ring is not supporting in my phone, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me return the product refund my money please revert me back as soon as possible. This is invoice no.[protected]
My numbar:- [protected]

please return to my smart wearable ring - Comment #3472212 - Image #0

Ecom Express Customer Care's response, Jul 1, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

Request you to kindly provide the Reverse 9 digit AWB / tracking number starting with 5 for us to assist you on the same.

Regards,
Team ECOM Express

S

Surya Boxer Surya Boxer

from Delhi, Delhi

Jul 23, 2019

Hello I ordered a NFC ring but it is duplicate device not working please take return and give my money return please help me

please return to my smart wearable ring - Comment #3492439 - Image #0

please return to my smart wearable ring - Comment #3492439 - Image #1

S

Surya Boxer Surya Boxer

from Delhi, Delhi

Jul 23, 2019

Give my money return my number [protected] the NFC ring were not working please refund my money

please return to my smart wearable ring - Comment #3492442 - Image #0

please return to my smart wearable ring - Comment #3492442 - Image #1

S

Sanjumonnappa

from Delhi, Delhi

Jul 25, 2019

My nfc ring is not supporting my phone can u please help me out I tried so many ways to cantact the shoping portal but I’m not finding their website itself please do help me out with great difficulty I had saved money and purchased the package now I’m not able to get its benefits 😔😭 please do help me out

A

Ankushluvkush

from Mumbai, Maharashtra

Aug 9, 2019

My ring is not supported in my phone...Plzzzz refund my money my AWB no - [protected]
Coupon code - #WF180918
HELP ME PLZZZZZZ

A

Arumugam Elumalai

from Chennai, Tamil Nadu

Oct 20, 2019

Hi, my name is Arumugam i ordered a fusion tablet ecom express, but received writing pad the product totally changed, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me return the product refund my money please revert me back as soon as possible. This is AWB [protected] econ express

please return to my smart wearable ring - Comment #3565932 - Image #0

Ecom Express Customer Care's response, Nov 6, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

J

Jivika Rathore

from Mumbai, Maharashtra

Nov 3, 2019

Hume refund chaiye y ring humare phone m nhi chal rahi h or loes bhi h plz help me sir

S

Siddiki mo shahid

Jan 17, 2020

Not sapport my devise your product plz return and refund my mony

R

Raunak Born

Mar 6, 2020

My product is changing

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Address: Kolkata, West Bengal, 700067

One of my customers placed an order On 7th Jan, 2019 and the product was shipped on 13th Jan, 2019. The AWB number is:[protected].
Frst two days I and my customer both got a message saying delivery location is not traceable and I called up Ecom Express to give a clarity about the address and I was promised that the delivery will be done the next day but next day I got a message saying that Customer refused COD where as while in a conversation with the customer, I got to know the delivery boy even didn't go to her place, I again lodged a complaint against the delivery boy and was promised again that the delivery will happen today. And of course again the delivery did not take place today also! Is this a joke? I can't believe a prosperous company like Ecom Express can be this fake!

+1 photos

Feb 24, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. Meanwhile, please share your alternate contact no. to assist you further.

Regards,
Team Ecom Express

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Address: East Sikkim, Sikkim, 737101

Your dealhatke "cod" shipment[protected] is out for delivery by ecom executive ph: [protected] pin:[protected] please keep rs 2298.0 ready for payment.
For this product i haven't refused for the delivery but i got a message like this:
Your dealhatke order awb[protected] was undelivered as you refused to accept it. For further instructions, click http://ecxp.in/?q=[protected].

Feb 18, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs.

Regards,
Team Ecom Express

View replies

M

Minu Tiwari

from Sitamarhi, Bihar

Jan 17, 2019

Sir
My order no are[protected] &[protected]. I want to know status of my product.

Ecom Express Customer Care's response, Jan 18, 2019

Verified Support

Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment-287184340 has been delivered.
As per our records, we have received the shipment details only, the actual shipment is not yet handed over. You may contact shopping portal in this regards.

Regards,
Team Ecom Express

A

Aniketsutkar13

from Mumbai, Maharashtra

Jan 17, 2019

Product returned not done bye gadchandur ecomexpress.

Ecom Express Customer Care's response, Jan 18, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

R

[email protected]

from Jodhpur, Rajasthan

Jan 18, 2019

Awb no.[protected]
Not delivered
Delivery boy said that you come office and take your order otherwise your will be cancelled so come soon.
But my order is for home delivery so give me answer about my product and your company delivery rules

Ecom Express Customer Care's response, Jan 18, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 286240543 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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3 Comments

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My order from myntra (Order number and other details are attached in screenshot) is kept on showing "rescheduled for next day" for last consecutive 3 days. Please let me know when it will be delivered. The item has been shipped on 13th january after that there is no proper update. Every day it is showing the same thing. It is quite urgent. Your prompt response will be helpful thank you.

+2 photos

Jan 31, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. As per our records, we have received the shipment details only, the actual shipment is not yet handed over. Request you to kindly wait for 24 hrs or you may contact your shopping portal in this regards.

Regards,
Team Ecom Express

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Address: Pathanamthitta, Kerala

Hello sir,
I have a parcel with your delivery team last 4days. Not delivered. I have not contacted yet but and updating the wrong number info in tracking details.
AWB NO :[protected]
I contacted customer care 4 days they are not listening only telling tomorrow they again and again. Attaching Google location of my home with this, hopefully will you can solve the problem
Contact me :[protected] / [protected]

+2 photos

Feb 18, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Jan 15, 2019

Updated by Sreekesh Unnikrishnan AWB NO:[protected]
NAME :RASHMI SREEDHARAN

Jan 15, 2019

Updated by Sreekesh Unnikrishnan Location image

Verified Support

Jan 17, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

Regards,
Team Ecom Express

View replies

V

Vinod Chandrakant

from Rusera, Bihar

Jan 17, 2019

I have received packet through ecom ex in 22 dec but still delivery status not confirmed and I haven't able to raise return request.

Your HTTPS://ZEELSHOPS/ "CoD" shipment[protected] is out for delivery by ECOM Executive Ph: [protected] PIN:[protected] Please Keep Rs 1699.0 ready for payment.
Plz help for returning process

Ecom Express Customer Care's response, Jan 18, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

A

Ankit Changani

from Ahmedabad, Gujarat

Jan 18, 2019

My name is Ankit Changani and my AWB Number is[protected]. Courier boy was delivered courier near my place but don't deliver my courier. Please avail courier as soon as possible early.

Ecom Express Customer Care's response, Jan 18, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

Regards,
Team Ecom Express

F

Fathima Anees

from Chennai, Tamil Nadu

Jan 18, 2019

I have ordered a product in Flipkart for which delivery services were provided by Ecom. But the product got delivered to someone else.
Awb:[protected].
How can this happen... This really a black mark on your responsibility!!! When we call customer service, hell with that ya there will be no one to lift and help us out.!!!

Ecom Express Customer Care's response, Jan 18, 2019

Verified Support

Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

Regards,
Team Ecom Express

Ecom Express Customer Care's response, Jan 19, 2019

Verified Support

Dear Mam,

Greetings

Please share your alternate contact number to assist you.

Regards,
Ecom Express Team

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Hi, My name is kiran, i ordered a power bank from Ecom Express, but the power bank is not supporting in my phone pin, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible .This is invoice no. 88165969.
Cod[protected]

Feb 22, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

View replies

L

l_updh

from Jaipur, Rajasthan

Jan 17, 2019

Every morning since past four five days they have been updating as pick up resceduled for next day.
when I call them they say that myntra has not handed them the package.

AWB NO.[protected]

change the product - Comment #3327221 - Image #0

Ecom Express Customer Care's response, Jan 18, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the airwaybill Number. 287196618, the said shipment has reached our Guwahati hub and further it will be connected to delivery centre You can see the updated information once the shipment reaches the required destination.

Regards,
Team Ecom Express

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Address: East Godavari, Andhra Pradesh, 533437

Website: jabong

It is not delivered and i got message that it had been delivered. Tracking number [protected] once check this and provide me delivery agent number also. I paid money for that product in online and not yet delivered. So i request you to check details about my product where it is and deliver it to me as fast as possible and also provide me delivery agent number also.

Ecom Express customer support has been notified about the posted complaint.

Jan 15, 2019

Updated by Mummareddy Saikrishna [protected] product on this no also not delivered check once

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A

Amitesh Kumar Singh

from Mau, Uttar Pradesh

Jan 15, 2019

What the status of pickup the consignment nref[protected]. After four day pass no body responce

about my product ordered in jabong - Comment #3325366 - Image #0

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

B

Btechmala

from Salem, Tamil Nadu

Jan 16, 2019

Sir Hello I have ordered a solar charger in Amazon and it seems that Delivery Boy spoke with the worst words that their company is not in the ticket to make a telephilisation today so they are ignoring it. So I want to focus on this in the following periods.
My tricking no[protected]
Records
By
Selvam
[protected]

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the delivery person.

Regards,
Ecom Express Team

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I ordered 2 products on 7/1/2019 and 3 products on 8/1/2019. And i still didn't get any update about delivery date till now. It is showing me the old details as still scanned at hub for the 2 products that i ordered on 7/1/2019. My order no.'s order no:[protected]-7735503 and order no:[protected]-6338803. I need them urgently please make it deliver to me by tomorrow i. E. On 15/1/2019.

+2 photos

Feb 24, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment[protected] has been delivered.

We sincerely apologize for the inconvenience caused to you. As per our records we are unable to trace your shipment[protected]. We are coordinating with the concerned department to check the current location of this shipment and we shall update accordingly. meanwhile, you can contact your shopping portal in this regards.

Regards,
Team Ecom Express

View replies

J

John A.N.

from Eluru, Andhra Pradesh

Jan 16, 2019

[protected] awd number take action on chennachesavulu
Paytm order
Showing as deliver
Darsi
Take action 3 days completed but no action

S

soumitra ojha

from Siliguri, West Bengal

Jan 16, 2019

Wrong tracking number provided (FDSP[protected]).I can't track it.all time show airway bill number does not exist.

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

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Address: 560103

Website: ecomexpress.in/tracking/?awb_field=287180674

Hi concern,

I placed one order on 08/01/2019. And i got the confirmation message for the delivery by today (14/01/2019) morning and its supposed to delivered it by today.

And from the after noon session itself i was trying to reach the ecom express executive but he was not answering my call as well. Finally i got a text message it stating that customer not available i don't find any logic in that.

Can i know the exact reason why the product is not delivered today. If not i dion't need the delivery the product which i ordered keep it with u guys itself.

Order number :[protected]

Feb 19, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs.

Regards,
Team Ecom Express

Jan 16, 2019

Updated by aryasurendran Hi Concern,

Delivery still not happened ?..may I know what's going on ?????

Verified Support

Jan 17, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

Regards,
Team Ecom Express

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M

megh balika

from Chandigarh, Chandigarh

Jan 14, 2019

I got s message from ecom express on 8th jan, 2019 that my parcel with awb no[protected] from Nykaa was successfully delivered to me. But neither me nor any of my relatives or neighbors has received the parcel. It was pre-paid already.

Ecom Express Customer Care's response, Jan 15, 2019

Verified Support

Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

Regards,
Team Ecom Express

N

Nagaraj 123

from Bengaluru, Karnataka

Jan 15, 2019

Hi,
I have ordered Fastrack watchwa set of 3 which i paid 1299 rupees
But I didn't receive the same product rather got poor quality watches which is not even worth of 100 rupees.
I dont need these scraped watches return my money ASAP.

ECOTTONCOUNTRY "CoD" shipment[protected] is delivered by ECOM Executive Ph: [protected] PIN:[protected]

A

Ajayanepak

from Dhenkanal, Odisha

Jan 15, 2019

I am ajaya kumar nepak I buyed a product from an e-commerce website and it's shipped on 11 11 January 2019 through ecom express and it's tracking number is[protected]. My parcel is kept on Pickup Rescheduled For Next Day since 4 days .

product not delivered - invalid informations - Comment #3325398 - Image #0

K

kyas

from Bengaluru, Karnataka

Jan 15, 2019

I had ordered a fitness band online, the product had to be delivered (according to website ) on 9 th. And now it says the product was undelivered due to customer not available. But I was at my place the whole time.

So please let me know the procedure ahead ?

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

J

John A.N.

from Eluru, Andhra Pradesh

Jan 16, 2019

Paytm order not deliver at DARSI by chenna kesavulu already msg u not Delivered

L

Livin Abraham Varghese

from Idukki, Kerala

Jan 16, 2019

Worst service from your side i feel very bad about it i am still waiting for my product more than 15 days as a customer totally dissapointed

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

J

Jagadish mj

from Hyderabad, Telangana

Jan 16, 2019

My order delivery date is gone, still delivered yet my order.please make it atleast today onwards..

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

N

nanaiah nuthan

from Mumbai, Maharashtra

Aug 22, 2019

Hi nanaiah here
I ordered 3 pathworked shirt in ecom express i brought dhe order yesterday different cloth i gotted (ordered 3 patch work checks shirt deliveries 3 plain colored shirt)..
So kindly take dhe request for exchange dis cloth tq...
Im waiting for ur rply...

product not delivered - invalid informations - Comment #3516603 - Image #0

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My order has not yet been delivered. I was getting messages stating that i had asked for rescheduling while no one from your office didn't even contact me for my address. Finally i had rescheduled the delivery on 09.01.2018 still the product is not delivered. Had already contacted your office and they had told me that the order will be delivered within 24 hours. Nearly 4 times i had registered a complaint

Feb 14, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Jan 14, 2019

Updated by Simran Salim AWB No[protected]

Verified Support

Jan 14, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the screen shot of the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

View replies

M

MD sajid alam

from Madhipura, Bihar

Jan 14, 2019

Mere dwara jo diya geya tha oder usme 3 [censored]s alag colour tha lekin jo oder delivery huaa hai usme clour different hai ialye mare oder ko return kar mera paisa return kiyiye. Oder ki adhik jankari ke liye oder ka photo bhej diye hai.

delay in delivery of my product - Comment #3323660 - Image #0

Ecom Express Customer Care's response, Jan 15, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

S

Sadashiv Kirane m

from Mancheral, Telangana

Jan 15, 2019

AWB no[protected] not received but status delivered.whay to do because do many times completed to costomer care but no proper response from the it end

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly cross check with your family member/neighbor and confirm to assist you further.

Regards,
Team Ecom Express

A

Anuj Stark And Company’s

from Jind, Haryana

Jan 15, 2019

I want to canceled my order please canceled my order

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

Regards,
Ecom Express Team

J

John A.N.

from Eluru, Andhra Pradesh

Jan 16, 2019

[protected] awd number take action on chennachesavulu

R

Risky Alom King

from Silchar, Assam

Jan 16, 2019

Charging problem

Risky Alom King's reply, Dec 25, 2018

Charging problem, it does not on

Risky Alom King's reply, Dec 25, 2018

Changing problem and it does not on

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

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Address: 822111

Website: Ecom express

Dear ecom express costamber care, my name is aniket kumar, my mobile no-[protected], i have bought buy tracksuit from jabang order and it product is cancel from jabong id but not cancel from jabong id, so give me order cancel ecom express awb no[protected], deliver executives no-[protected], kunjbihari dubey. Kunjbihari dubey is wrong word,. So i am complain to national consumer grievance.

Feb 14, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs.

Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

Regards,
Team Ecom Express

View replies

R

Ranadeep singh

from Talcher, Odisha

Jan 14, 2019

Worst service experience. The delivery guy never calls and at the end of the day gives two missed calls and then msg comes "your product was undelivered because you refused to accept".I Called him myself several times but delivery man didn't receive.

Ecom Express Customer Care's response, Jan 15, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

ए

एडवोकेट अब्दुल कलाम रास

from Vadodara, Gujarat

Jan 14, 2019

Awb no.[protected]
Order no. 6826601
not receive parcel

Ecom Express Customer Care's response, Jan 15, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

Regards,
Team Ecom Express

A

Ashwatha As

from Chennai, Tamil Nadu

Jan 15, 2019

I have received my order but the product is not good and size problem I ordered for 42 size but I got 40size. So want to return the product

But in my invoice they are not mentioned proper return address so kindly do the needful full

AWB no[protected]
Order no[protected]

Return address
Rainbow clothing [protected]

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

A

[email protected]

from Jammu, Jammu and Kashmir

Jan 15, 2019

On website it shows out for delivery but when i talk to the courier boy he says that he had not any vehicle to deliver the bag.
Please ensure this kind of problems not be created in future. It creates a bad impacts on me as well as many other customers thanks

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

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Address: 533444

Website: Prathhipadu

Previously i have ordered a product in jabong, it was too late to deliver that one... Now i have ordered a shirt for my brother birthday, tomorrow is his birthday and daily i'm checking the tracking portal and it was showing that pickup failed... The product is for my brother birthday and how can i give it after tomorrow... Please resolve this problem as soon as possible as customers are facing problems regarding this issue...

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1 found this helpful

Address: Mandsaur, Madhya Pradesh, 458001

Website: Myntra

You send message on my registered number that product is delivered on 12-01-19 but its[protected].30 pm and i am still waiting for the product. You are providing worst service because your r not delivering product and sending message of delivery and creating confusion. I want my product tomorrow anyhow. Otherwise i will bring this issue to the consumer court.

Feb 16, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Jan 13, 2019

Updated by Shailendra Singh Jhala My MYNTRA AwB[protected]

Verified Support

Jan 14, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide screen shot of the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

View replies

K

Kira 97

from Ambur, Tamil Nadu

Jan 14, 2019

The tracking shows product is delivered. But I havent received my order from nykaa!!!

The delivery person has not even called me!
This is very irresponsible
Kindly look into this and let my product delivered
This is a prepaid product!

Ecom Express Customer Care's response, Jan 15, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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