Ecom Express Complaints & Reviews

Hi,

This is regarding booking number 443315 & tracking number[protected],
This order was showing delivered on 17.01 however i had not received the same, because of which i had huge fight with the seller, now again on 22.01 one person from you courier company came for return pick for same pant which was not delivered, this is really very unprofessional,..

I am yet to get delivery update of my order, (Now i have cancelled the order and that seller has returned my money) but still the deal was closed on very bitter note.

This all end up us both treating each other cheaters,,,

Regards. Shraddha

I ordered a shampoo from flipkart on 18 jan and on 21 i got a message that the product is delivered successfully to the self. When i check the flipkart site and ecom express site both shows delivered but not received the product yet. As i wasn't available when product was out for delivery, i think they gave it to someone. How can i get the product back now? Its on urgent basis. Plz help

Tracking id[protected]

ORDER NUMBER - DSH[protected]AWB No[protected] dated 2nd January 2019. Ordered this and waiting for delivery, status changed to undelivered on 20th Jan Sunday without any call or arrival for delivery and still now its showing as UnDelivered but the packet not yet reached to me. Nearly 20 days now, and still no idea where is the packet and how the condition of the things inside the parcel. Very poor service and no contact number of the courier company showing / picking.

I ordered a lehenga choli from zfashionshop which was being delivered by ecom express but the dress material is so cheap and the color is varying entirely from the picture displayed...i have tried to contact them many times through mail id...their wats app number ...Their facebook messenger...that company is not listening to me or to my complaint...I don't know how u can supply the products of such fraud company who befool customers like me... Attaching photo of complaint for your reference

Hello
I had ordered a product from Shein.com and it was supposed to be delivered on 16th January. I was unavailable just that day. I have been raising a complaint since 17th January EVERYDAY until today 21st January. And they keep telling me that they will deliver my package 'tomorrow' which has apparently never come. I will be out of town from 23rd January and then I won't be able to receive it at all.

This is the worst 'complaint' service I have witnessed so far. The customer care personnel is not even connecting me to any senior executive. They have been absolutely useless.
Kindly see to my issue and process my delivery asap.

Saniya Baranwal
AWB NO.[protected]
Ph. No. [protected]

He came to my place n asked for exact change of 1620.00. But being a weekend we were not able to arrange for exact change so asked him to wait for few minutes. By the time he started shouting at me n went away. Very rude n irate behavior. Such man not fit to be in customer service or delivery field. Pls chuck him out of this job. Otherwise we will never buy anything using ecom express. His mobile [protected]. He just spoiled our weekend mood. Very angry abt his behavior.

Hi consumer complaints team,

I have order a garment product on wills lifestyle and they shipped it through ecomexpress which is delivery company, below are the details of order and tracking number.

Your shipment #[protected] for order #[protected].
Ecomexpress. Intracking: [protected]

Since i got the message from wills lifestyle that product is shipped to delivery i was tracking it through provided number.

Ecomexpress were constantly updating the tracking status saying delivery failed due to customer unavailability which is not true and i'm ready for any investigation which has happened on the days 16-jan-2019, 17-jan-2019, 18-jan-2019, in fact i called them why the status is being wrongly updated and they use to say we will let the concern department and make sure it will be delivered in 24hrs.

Finally, on 19-jan-2018 at 17:51 they have updated status saying product is delivered to customer and by seeing this i was shocked, in fact got depressed.

I never received any product from and they never contact ever since it got shipped from wills lifestyle i'm ready for any investigation.

Please take action and i wish this company shouldn't function give mental disappointment to people by saying we have contacted but not responded to consumers and claiming that they have delivered the products though they didn't.

Thanks

Sir i mohd waseem khan i taken smart wearable ring ecom express
I order 14 jan 2019 delievery i call her lots of time is not response so i return that product because not support my mobile please help my contact number is [protected]... Sir please co operate me... And please give my money sir 2499 rs ok sir help, sir i dont want please help sir ithis product

I was expecting delivery of my products on 17th jan 2018, whose tracking number is[protected] but till today i haven't got my product delivered i called many times to your customer care but every time they are saying sorry for the delay sir today it will delivered but only god knows when will this today come, i asked them to provide the delivery guy contact number or allahabad office number so that i can talk to them but they are not able to provide is this a really help they were talking about every time, this is the most pathetic and worst service experience i am having with your company, from next time onwards if any company is having tie up with your company i will definitely not going to buy and recommend everyone not to buy with them because you people are going to delivered 😡

My pickup is scheduled with ecom but still no body call me and my pickup is failed also and it was rescheduled without any information i fon't know why this hapen but it is very rude and annoying to me that the pickup is scheduled and then rescheduled and again cancel and then again scheduled please check and tell me that when my pickup is done.

Order id :- [protected]

Dear ecom express i can't take my order now due to insufficient balance i cant pay the money to you. We dont have money now. I want to cance my order. So please cancel the order with the awb number[protected]. So please cancel it. If not i wont pay the money. I wont take the courier. Pls cancel it by today. I have ordered it via eexata. It is a zeblaze thor 4 watch. I want to cancel it now

Hi this is myqualitysure onlne seller i by-mistaken supply the order at wrong address. Just my dispatched file corrupted.
Kindly cancel the order immediately and return it back to the seller as it is prepaid order and customer phone is going switch off.

Current location =is (India one) shipment in transit comng from kolkata
18/01/2019
Order date 15/01/2019
Order value=870
Tracking id[protected]
Product =khadi sari
Order no= 4522363

I have to return the product to the zipker. They provided reverse pickup to return the product with ecom express but the agent is not coming to pick up the product from ecom expres courier service.

I called customer service several times for pickup and they are saying that it will happen within the next 24 hrs to 48 hrs but till now it did not happen.

Awb number:[protected]

I had a placed an order from max online fashion on 29th december 2018.. And the order shipped on 30 th december 2018... And when i tracked the order it s shown that it reached waleyyar hub on 7 th january 2019.. And the same day i recieved call from them.. It will be delivered after two days bharath strike.. Ie on 9 th january 2019.. But after that no calls or msgs from them... When i tried to contact that numb... It is not connecting... I want the product.. And the awb number is[protected]... I want my order to deliver as soon as possible..

You # # lying me daily that my parcel will be taken today 8pm. If there is a techinical issue you have to inform me #. If you don't know how to work just get out from this job there are many effiecient workers. Go and get a life. I need an explanation for this... If it takes even more days than refund my money first later you can take your parcel when you had free time... My order awb no:[protected] my name is ravivarma

Hi, my name is mehul vansh, i ordered a smart wearble ring from ecom express, but the smart wearable ring is not supporting in my phone, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible. This is invoice no.[protected].
My numbar:- [protected]

One of my customers placed an order On 7th Jan, 2019 and the product was shipped on 13th Jan, 2019. The AWB number is:[protected].
Frst two days I and my customer both got a message saying delivery location is not traceable and I called up Ecom Express to give a clarity about the address and I was promised that the delivery will be done the next day but next day I got a message saying that Customer refused COD where as while in a conversation with the customer, I got to know the delivery boy even didn't go to her place, I again lodged a complaint against the delivery boy and was promised again that the delivery will happen today. And of course again the delivery did not take place today also! Is this a joke? I can't believe a prosperous company like Ecom Express can be this fake!

Your dealhatke "cod" shipment[protected] is out for delivery by ecom executive ph: [protected] pin:[protected] please keep rs 2298.0 ready for payment.
For this product i haven't refused for the delivery but i got a message like this:
Your dealhatke order awb[protected] was undelivered as you refused to accept it. For further instructions, click http://ecxp.in/?q=[protected].

My order from myntra (Order number and other details are attached in screenshot) is kept on showing "rescheduled for next day" for last consecutive 3 days. Please let me know when it will be delivered. The item has been shipped on 13th january after that there is no proper update. Every day it is showing the same thing. It is quite urgent. Your prompt response will be helpful thank you.

Hello sir,
I have a parcel with your delivery team last 4days. Not delivered. I have not contacted yet but and updating the wrong number info in tracking details.
AWB NO :[protected]
I contacted customer care 4 days they are not listening only telling tomorrow they again and again. Attaching Google location of my home with this, hopefully will you can solve the problem
Contact me :[protected] / [protected]