Ecom Express Complaints & Reviews

I had ordered a kurti and received message that the product was despatched thru' ecom express vide awb no. [protected]. After 2 days i. E.20/03/2019 i received message from ecom express that the product was out for delivery and on the same day itself i received message that the address was unlocatable. I am residing in the centre of the city and well known place. The service is worst. While contacting customer care they said that the product will be delivered today i. E.22/03/2019.

I return my product ordered from snapdeal to courier boy on 12 march but there is no any update in snapdeal my order option.. I raised a complaint on helpsnapdeal.. And my money is not yet refunded.. They always schedule for pick up.. But product is already picked up.. Plz update my order.. So i get refunded soon. The ecom courier boy says there is technical failure but its merely 12 days.. The update is not yet seen in my orders

My order status is out for delivery since 17/03/2019... But the order is still can't deliver to me... A courier partner called me on 17th march to deliver me the product.,.. I waited for him more than 5 hrs.. But latter he updated the status i was not reachable... While i had called him in every half an hour to deliver me the product.. I called him more than 10 times... I called him now but he hold my call and started talking others...

My order status is out for delivery since last 3 days... But cannot deliver to me till... The courier partner called me on 17/03/2019 asked me from where i will pick up my product... Later i called him more that 10 times to get my product... He waited me more than 5 hours... But cannot deliver my product to me... And the feedback was i was unreachable... That is way they are working...

Hi,

I have order a product form bandgood.com and it was shipped via 800best courier company.

The 800best tracking page show the package is delivered but i haven't received the same,

After speaking with the 800best support, i was told the package was handed to the local courier ecom express for local customer delivery who updated the status as delivered on 12th of mar 19.

The package never came to my place or even got any call from the delivery executive about the same.

I did not received any sms saying that it is out for delivery/it is delivered. Not sure how ecom express have changed the status as delivered in their tracking page.

Even i checked with my family members and neighbors regarding receipt of parcel, but no one received it.

Because of the mess up form ecom logistics i am bearing a loss of more than rs 1300/-. Please i request you to investigate the issue or change false "delivered" status on the tracking page to "lost" or "undelivered".

The ecom awb no. Is [protected]

My awb is [protected] and the agent who delevered had contact number [protected]. This guy was very rude to me over phone as i tried to contact him the second time he started yelling at me for why i was calling him again. I told him that its so that you don't have to wait or he had made entry from the iit bombay gate as the security is very tight there and i didnt want him to wait due to that i called him and because of which he started yelling for calling him second time. This kind of behaviour is not expected from the staff and since ecom express is very well reputed logistics company it should make sure that this kind of discomfort should not be faced by customers and you can also check the call recording if you want a proof of that.
I hope an action is taken against such rude staff.

I had placed an order on nykaa and the parcel was delivered through ecom express to pune. The delivery was very fast and arrived a couple days before the estimated day, which is why i hadn't been anticipating it. I had been busy and didn't check my phone for the sms regarding the man being out for delivery. The name of the delivery boy was sumit lonkar and he was very rude and disrespectful. The total charge was rs. 488 and because i did not even know about the products being delivered that day, i couldn't keep the exact change out before he arrived. I had been very busy and in the midst of that, sumit goes on to insult me. I would like you to take care of the matter. Also, i haven't received my parcel yet, even though i got an sms more than 24 hours ago, telling me that i would receive it within 24 hours.

Hello,

Shipment no:[protected]

I have order a product form myntra and it was shipped via ecom express

The tracking page show the package is delivered but i haven't recieved the same,

The package never came to my place then i don't want it so tell him on call that cancel the product but he abuse.

And then i received an sms for delivery confirmation and still the status on the tracking page was changed to delivered.

Iand one more thing without my id or signature how the delivery completed. So kindly look in this matter because my 213 rs are given from credit. I hope you will resolve the problem sa soon as possible.

Dear sir,
We are from sullia dc and we worked for 10 months in your company. We aldready informed our problems to our hr vineesh shetty but we not get any replies... Please solve our problems and give justice for us. We are waiting for your reply. Please note our employee id:33940, 33726, 33844, 33855, 34243 thees our employee id. We are waiting for your reply..

I have asked for s10+ but i got xs model of mobile, so returning the product. More over the product which i received was open, there was no seal available on the product, i have written an observation that my product should be taken back as the returned policy was available, when we had ordered the product from ur online portal, this a humble request to please returned the money.

I ordered for item from amazone and its from your site.. Awb no.[protected].
I received a message on 10 may 2019 that item was delevered but i dont recieved that one.
I immideatly call your customer care and thay said give us 48 hour.
When i recall them after 48 hours, they said give us more 48 hour.
I just call but still they said wait for 48 hour

My parcel bearing tracking no.[protected]has been shown pickup rescheduled for the last 5 days, i. E from 8th march till today. I really want to know what's the problem & why it is taking so many days? I want my parcel in time. It has been shipped on 22feb while it has been showing rescheduled for next day to pickup for 5days. How long will it take for actual pickup and reach to me? My parcel contains items that i ordered from banggood with the order no.60412641 please look into my parcel and send it to me soon.

I have six pending orders from banggood, all of them shipped via alljoy supply chain. All of them have reached delhi around 20 days back and are ready for last mile delivery. I do not have the ecom awb number and your customer care not accepting alljoy tracking number. Please give an update on these orders. The alljoy tracking numbers of these orders are as follows:
Aljcc[protected]yq
Aljcc[protected]yq
Aljcc[protected]yq
Aljcc[protected]yq
Aljcc[protected]yq
Aljcc[protected]yq

I have ordered combo pack of Watches which it seemed to be Fastrack but when it was delivered it was in pathetic condition one of the watch doesn't have the seconds hand also other two are not in good condition as it was looking in the pictures provided by your site. So I would like to have my money back As soon As possible. Otherwise I will approach Consumer Court.[protected]
For Contacting Me- [protected]

I have ordered one item. But unfortunately it was mismatched. So it has to be returned. Your boy one day came but i has not at home. After that i called him several time he said he will come at 5pm today. After 5.30pm i called him he said he will go. But he without coming he said he has gone and there is no one. Where as my security man was there my neighbour was also there. My tracking no is[protected]. Very bad service. Your guwahati courier number is [protected].

Dear sir,
I am rashmi sharma and i bought designer maroon color chanderi cotton saree but i am not satisfied with the product's fabric quality and colour... The company showed redish colour in the picture but i got pink colour and the fabric was not of good quality as per the given rate.. My order no. Is vd[protected].. I want to return this product and i request you to refund my rs.699..

I have ordered some items from banggood.com from china, in india ecom express has to collect the product and deliver it. They have updated the status as delivered while im tracking online but i didn't receive the item. Even after complaining it to costumer service i didn't get that. Airway bill no is[protected].
The delivery boy name is rohitkumar

Hi all,
This will be very worst courier company. Products does not delivery properly.
This company logistics executive does not go for customer location but courier status is 'customer not availble'. If re-attempt also takes more than one week. Its totally worst one. I raise the complaint lot of time but there no improvements.
The delivery boys does not proper prior inform to customers, and fake details updated in tracking.
Online resellers, suppliers and other people please do not prepare this company. Its my kind request.
Products not delivery properly.

I have ordered a philips vacuum cleaner through amazon and the delivery date was 11 of march 2019. The delivery boy called me on the same date i mentioned above in the morning to stay at home for parcel and i was waiting whole day but neither he came nor he picked my phone call. Now i request your goodself to take strict action against him, and delivery my parcel at my address i am waiting for.

Dear sir, my name is piyush kumar, i ordered a jeans from myntra.com on 5th march 2019. And after tracking its quite clear that it has reached my near ecom courier service but they haven’t delivered to me yet. And one important thing to add here is that, everytime i need to complain to fulfil my delivery. Hope you will help me out as usual.
Order no:[protected]-9475201
Tracking number[protected]
Pincode — bhabua, kaimur 821101