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1.8
Updated: Aug 20, 2025
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R
robocop7
from Kharagpur, West Bengal
Mar 13, 2019
Resolved
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Resolved

I have six pending orders from banggood, all of them shipped via alljoy supply chain. All of them have reached delhi around 20 days back and are ready for last mile delivery. I do not have the ecom awb number and your customer care not accepting alljoy tracking number. Please give an update on these orders. The alljoy tracking numbers of these orders are as follows:
Aljcc[protected]yq
Aljcc[protected]yq
Aljcc[protected]yq
Aljcc[protected]yq
Aljcc[protected]yq
Aljcc[protected]yq
Apr 17, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Mar 14, 2019
Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team ECOM Express
Mar 14, 2019
Updated by robocop7 As I have already mentioned, I don't have the AWB number. I only have the tracking ID given by Alljoy.
Verified Support
Mar 14, 2019
Ecom Express Customer Care's response Dear Sir,

Greetings

The Alljoy shipment comes from abroad with the above tracking numbers (Not ECOM Express tracking). Once the shipment reaches India, it is sent to Alljoy warehouse and after process the shipment is handed over to ECOM Express with a new tracking details. So if you have not been given the Ecom Tracking number which means that the shipment is not yet handed over to Ecom. So please contact your shopping portal for assistance.

Regards,
Ecom Express Team
Mar 14, 2019
Updated by robocop7 Alljoy customer care is not responding. Will it be possible for your team to at least check if the parcels has been handed over to Ecom Express?
Verified Support
Mar 16, 2019
Ecom Express Customer Care's response Dear Sir,

Greetings

We are unable to track the order with the mentioned tracking details. Request you to kindly contact your shopping portal for further assistance.

Regards,
Ecom Express Team
View replies
Your courier boy submitted false report regarding shipment no. [protected], I was unavailable, hence shipment not delivered, while I am waiting for the shipment as yet. How one can trust on your company?
Reply
Ecom Express Customer Care's response, Mar 14, 2019
Verified Support
Dear Sir,

Greetings from ECOM Express

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 8501079894 has been returned back to your shopping portal as we were unable to deliver. So we request you to kindly coordinate with your shopping Portal for assistance or reorder.

Regards,
Team ECOM Express
Hy sar my product is rong is my product return and my rufand transpar
Reply
Ecom Express Customer Care's response, Mar 16, 2019
Verified Support
Dear Sir/Mam,

Greetings from ECOM Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team ECOM Express
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    S
    S. A. S Official
    Mar 12, 2019
    Resolved
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    Resolved

    Address: Anand, Gujarat, 382424

    I have ordered combo pack of Watches which it seemed to be Fastrack but when it was delivered it was in pathetic condition one of the watch doesn't have the seconds hand also other two are not in good condition as it was looking in the pictures provided by your site. So I would like to have my money back As soon As possible. Otherwise I will approach Consumer Court.[protected]
    For Contacting Me- [protected]
    Apr 14, 2019
    Complaint marked as Resolved 
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Mar 14, 2019
    Ecom Express Customer Care's response     Dear Sir,

    Greetings from ECOM Express

    Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

    Regards,
    ECOM Express Team
    View replies
    Mene Jo product order Kiya tha wo product Mera demeged hai return Krna hai..
    Reply
    Awb[protected]

    It seems the product is out for delivery since yesterday morning but still I haven't received but. Got a message that delivery attempt is failed due to entry restricted. I was available, but no one called me. If it is out for delivery then please deliver asap. Not able to call, no response
    Reply
    Ecom Express Customer Care's response, Mar 14, 2019
    Verified Support
    Dear Mam,

    Greetings from ECOM Express

    Thank you for writing to us. With the reference to your query regarding the AWB number 271910089, pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

    Regards,
    Team ECOM Express
    My myntra order with tracking id[protected] is showing pickup rescheduled and i faced this on my last order please resolve this!
    Reply
    Ecom Express Customer Care's response, Mar 14, 2019
    Verified Support
    Dear Sir/Mam,

    Greetings from ECOM Express

    Thank you for writing to us. We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

    Regards,
    Team ECOM Express
    Sir

    This Shart in not my choice please Return in Shart
    Sarigam
    Gujarat
    Pin Code:-396155
    Mob No:-[protected]
    Order No:-9042938
    AWB No:-[protected]
    Reply
    Gobind jha's reply, Mar 10, 2019
    Please Return in my Shart
    Ecom Express Customer Care's response, Mar 16, 2019
    Verified Support
    Dear Mam,

    Greetings from ECOM Express

    Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

    Regards,
    Team ECOM Express
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      A
      Anamika Chakrborty
      Mar 12, 2019
      Resolved
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      Resolved

      Address: 781020

      I have ordered one item. But unfortunately it was mismatched. So it has to be returned. Your boy one day came but i has not at home. After that i called him several time he said he will come at 5pm today. After 5.30pm i called him he said he will go. But he without coming he said he has gone and there is no one. Where as my security man was there my neighbour was also there. My tracking no is[protected]. Very bad service. Your guwahati courier number is [protected].
      Apr 13, 2019
      Complaint marked as Resolved 
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Mar 13, 2019
      Ecom Express Customer Care's response       Dear Mam,

      Greetings from ECOM Express

      Thank you for writing to us. With the reference to your query regarding the AWB number[protected], pleased be informed that your reverse pick up has been done today. Please confirm to assist you.

      Regards,
      Team ECOM Express
      View replies
      Sir maine flipcart se shoes liye jo ki damage mile jisko return karne per ecom express se pickup nahi kiye ja rahe or na hi ecom se contack kar pa raha hun so plz help me
      Reply
      Ecom Express Customer Care's response, Mar 14, 2019
      Verified Support
      Dear Sir,

      Greetings from ECOM Express

      Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

      Regards,
      Team ECOM Express
      I have ordered few things from sell at cost..the order was shipped by them on 9th March.but from the past 5 days the tracking infomation shows pickup rescheduled for next day.why is this happening??when will i recieve my order??
      Reply
      Ecom Express Customer Care's response, Mar 14, 2019
      Verified Support
      Dear Sir,

      Greetings from ECOM Express

      Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

      Regards,
      Team ECOM Express
      tracking number [protected]
      Reply
      i have given my tracking no...even today it showed pickup rescheduled for next day..its been the 6th day..why is it showng pickup rescheduled??wil i get my products??
      Reply
      Ecom Express Customer Care's response, Mar 15, 2019
      Verified Support
      Dear Sir,

      Greetings from ECOM Express

      We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

      Regards,
      Team ECOM Express
      finally the products were picked up from seller..n also got the proper update of the tracking information..
      Reply
      Ecom Express Customer Care's response, Mar 16, 2019
      Verified Support
      Dear Sir,

      Greetings From ECOM Express.

      With reference to your query regarding the AWB number 2502841144, the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 22nd March.

      Regards,
      Team ECOM Express
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        R
        Rashmi51
        Mar 12, 2019
        Resolved
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        Resolved

        Dear sir,
        I am rashmi sharma and i bought designer maroon color chanderi cotton saree but i am not satisfied with the product's fabric quality and colour... The company showed redish colour in the picture but i got pink colour and the fabric was not of good quality as per the given rate.. My order no. Is vd[protected].. I want to return this product and i request you to refund my rs.699..
        Apr 12, 2019
        Complaint marked as Resolved 
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Mar 12, 2019
        Ecom Express Customer Care's response         Dear Rashmi Sharma,

        Greetings from ECOM Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

        Regards,
        Team ECOM Express
        View replies
        My order from club factory with tracking number is [protected] has reached Hyderabad on the 3rd March and the status shows as "pick up rescheduled" for the past 5 days. Could you please expedite this as I need these urgently. moreover, you did the same way your courier and goods company reputation will collapse and I can also tell some others.
        Reply
        Ecom Express Customer Care's response, Mar 13, 2019
        Verified Support
        Dear Sir,

        Greetings From ECOM Express.

        Thank you for writing to us. With reference to your query regarding the AWB number XXXXXX, as per our records the said shipment has been delivered on 8501822076 at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

        Regards,
        Team ECOM Express
        Y1 mobile is not work properly and very vaste of this product first ban this bobile and mobile the company no battery pickup of this mobile display dimm...and more complents of this mobile.
        Reply
        Surerao's reply, Mar 7, 2019
        mobile display is dimm and sum times automaticle swich off this mobile. vaste of this product and return the product and refund the amount
        Ecom Express Customer Care's response, Mar 13, 2019
        Verified Support
        Dear Sir,

        Greetings from ECOM Express

        Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

        Regards,
        Team ECOM Express
        Dear Sir/Madam
        With Due respect, I wish to say that my pickup was taken by ecom on 22 Feb 2019 and its 9 march today yet the shipment is not delivered.
        Reply
        Ecom Express Customer Care's response, Mar 14, 2019
        Verified Support
        Dear Sir/Mam,

        Greetings from ECOM Express

        Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

        Regards,
        Team ECOM Express
        Ecom Express — shipment not delivered to customer and tracking was falsely updated as delivered. I need that product immediately. Help me to receive my product.
        Reply
        Ecom Express Customer Care's response, Mar 14, 2019
        Verified Support
        Dear Sir,

        Greetings from ECOM Express

        Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

        Regards,
        Team ECOM Express
        Company should out of my job without informing and without written notice so help and why out of me my job surinder pal O67788 phagwara Punjab
        Reply
        Ecom Express Customer Care's response, Mar 14, 2019
        Verified Support
        Dear Surinder,

        Greetings from ECOM Express

        Thank you for writing to us. We shall forward your complaint to HR team and they will get this resolved.

        Regards,
        Team ECOM Express
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          S
          ShyamSundar j i
          from Bengaluru, Karnataka
          Mar 12, 2019
          Resolved
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          Resolved

          Address: 581/1,5th b cross, 3 main,prakashangar, 560021

          I have ordered some items from banggood.com from china, in india ecom express has to collect the product and deliver it. They have updated the status as delivered while im tracking online but i didn't receive the item. Even after complaining it to costumer service i didn't get that. Airway bill no is[protected].
          The delivery boy name is rohitkumar
          Apr 15, 2019
          Complaint marked as Resolved 
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Mar 12, 2019
          Ecom Express Customer Care's response           Dear Shyam Sundar,

          Greetings From Ecom Express

          We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

          Regards,
          Team Ecom Express
          View replies
          I had ordered a product from bangood which was shipped through alljoy, the tracking is showing that the parcel has been received by the post office but the tracking number provided by the alljoy company is not traceble with them, so kindly provide an india tracking number.Tracking number ALJCC[protected]YQ
          Reply
          Ecom Express Customer Care's response, Mar 13, 2019
          Verified Support
          Dear Sir,

          Greetings from ECOM Express

          Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

          Regards,
          Team ECOM Express
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            P
            parthis
            from Chennai, Tamil Nadu
            Mar 12, 2019
            Resolved
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            Resolved

            Hi all,
            This will be very worst courier company. Products does not delivery properly.
            This company logistics executive does not go for customer location but courier status is 'customer not availble'. If re-attempt also takes more than one week. Its totally worst one. I raise the complaint lot of time but there no improvements.
            The delivery boys does not proper prior inform to customers, and fake details updated in tracking.
            Online resellers, suppliers and other people please do not prepare this company. Its my kind request.
            Products not delivery properly.
            Apr 12, 2019
            Complaint marked as Resolved 
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Mar 12, 2019
            Ecom Express Customer Care's response             Dear Parthis,

            Greetings from ECOM Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

            Regards,
            Team ECOM Express
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              B
              Bilal Malik
              Mar 12, 2019
              Resolved
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              Resolved

              Address: 102, Guzhama ganderbal J&k, 191131

              I have ordered a philips vacuum cleaner through amazon and the delivery date was 11 of march 2019. The delivery boy called me on the same date i mentioned above in the morning to stay at home for parcel and i was waiting whole day but neither he came nor he picked my phone call. Now i request your goodself to take strict action against him, and delivery my parcel at my address i am waiting for.
              Apr 13, 2019
              Complaint marked as Resolved 
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Mar 12, 2019
              Ecom Express Customer Care's response               Dear Sir/Mam,

              Greetings from ECOM Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

              Regards,
              Team ECOM Express
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                P
                piyush@1
                from Ranchi, Jharkhand
                Mar 12, 2019
                Resolved
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                Resolved

                Address: Kaimur, Bihar, 821101

                Dear sir, my name is piyush kumar, i ordered a jeans from myntra.com on 5th march 2019. And after tracking its quite clear that it has reached my near ecom courier service but they haven’t delivered to me yet. And one important thing to add here is that, everytime i need to complain to fulfil my delivery. Hope you will help me out as usual.
                Order no:[protected]-9475201
                Tracking number[protected]
                Pincode — bhabua, kaimur 821101
                Mar 12, 2019
                Complaint marked as Resolved 
                it has not been resolved yet .. i have n't received the product..
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Mar 12, 2019
                Ecom Express Customer Care's response                 Dear Sir/Mam,

                Greetings From ECOM Express.

                With reference to your query regarding the AWB number[protected], the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 18 Mar, 2019.

                Regards,
                Team ECOM Express
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                  A
                  Abhinav Maharana
                  from Chennai, Tamil Nadu
                  Mar 11, 2019
                  Resolved
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                  Resolved

                  Please cancel the order as i am out of town and in there website i cannot cancel it. Your blushkart "cod" shipment [protected] is out for delivery by ecom executive ph: [protected] pin: [protected] please keep rs 1499.0 ready for payment. Actually order was placed by mistake and i don't want the product. There was no contact number in the website. Please cancel the order.
                  Apr 11, 2019
                  Complaint marked as Resolved 
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 11, 2019
                  Ecom Express Customer Care's response                   Dear Sir,

                  Greetings from ECOM Express

                  Thank you for writing to us. We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.

                  Regards,
                  ECOM Express Team
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                    A
                    Aatish Patil
                    from Mumbai, Maharashtra
                    Mar 11, 2019
                    Resolved
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                    Resolved

                    regarding the fraud and stealing of the courier contents ecom airway bill no :8502410669

                    Address: Tex Center, 4th floor, F-Wing, Intertek, Andheri East., Mumbai City, Maharashtra, 400072

                    I had ordered an battery pack with free earphones with order no. Dhfs90788499.
                    Link for final order : https://www.thefactorysale.com/19230753/orders/06c1e00b2de39c9d4bf14c47976b8d2f
                    Ecom express delivery person mobile number: [protected] and airway bill no :[protected]
                    Courier was received on friday 8th of march. After checking of the courier it was found that the packing of white tape was tampered and the contents inside...
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                    knowledge gain
                    from Bhopal, Madhya Pradesh
                    Mar 9, 2019
                    Resolved
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                    Resolved

                    Address: S/o sukhdev singh basson vikas nagar, 494226

                    I am the owner of premises given as rent to ecom express kdo, kondagaon dist. Kondagan chhattisgarh, my contact no. Is [protected], mail id - [protected]@gmail.com
                    Under raipur head/senior management vivek sharma and parag dorlikar, rent is not yet cleared and notice of one month before for leave the service point is not yet received to me, ecom express left the shop/premises without inform me and electricity bill from december 2018 to february 2019 is not paid by ecom express and cseb electricity board cut down my premises electric line due to ecom express not cleared 3 months bill yet.
                    Apr 9, 2019
                    Complaint marked as Resolved 
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 09, 2019
                    Ecom Express Customer Care's response                     Dear Sir,

                    Greetings From ECOM Express.

                    Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused. We shall coordinate with our team to get this checked and will try to get this resolved.

                    Regards,
                    Team ECOM Express
                    Apr 24, 2019
                    Updated by knowledge gain                     No response
                    View replies
                    Parcel order through banggood clear Delhi custom on 3rd march, 2019 but till today the ecom express courier is not picking up the parcel. When I contact there customer care, they told me to contact banggood, when I contact banggood, they told me to contact local courier.
                    Reply
                    Ecom Express Customer Care's response, Mar 12, 2019
                    Verified Support
                    Dear Sir/Mam,

                    Greetings from ECOM Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                    Regards,
                    Team ECOM Express
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                      @DJ
                      Mar 7, 2019
                      Resolved
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                      Resolved

                      Address: Gondia, Maharashtra, 441902

                      My this order is arrived today
                      You agent call me and say that your order is ready to deliverd pick up from office.
                      I replied tgat im out of station iwill pick up at evening due to sone reson i cant go to office at time but you officer cancle my order without my permission.
                      Thats not good this insident happed before also with my frnds and me.
                      Thank you kindly review it
                      And you officer did not deliverd at a single product to door he just call every one and
                      Say came office and collect it
                      Apr 11, 2019
                      Complaint marked as Resolved 
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 08, 2019
                      Ecom Express Customer Care's response                       Dear Sir/Mam,

                      Greetings from ECOM Express!

                      With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery in next 24-48 hrs. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                      Regards,
                      Team ECOM Express
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                        P
                        Pavan Sphinx Fc
                        from Bengaluru, Karnataka
                        Mar 7, 2019
                        Resolved
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                        Resolved

                        Address: Near sunkudakatte D group near saraswathi ashrama, 560091

                        Sir My order no [protected] This parcel is not getting any response your delivery agent is neglating from 3days i have urgent my that parcel but if i call your customer Care they respond that your order will be delivered today tomorrow only this is happening frm 3days so please i am registering complaint so please get my parcel tomorrow at any cost Hope u Response My complaint
                        Apr 12, 2019
                        Complaint marked as Resolved 
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 09, 2019
                        Ecom Express Customer Care's response                         Dear Sir,

                        Greetings from ECOM Express!

                        Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery at the earliest. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                        Regards,
                        Team ECOM Express
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                          S
                          Suresh Pachva
                          from Hyderabad, Telangana
                          Mar 7, 2019
                          Resolved
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                          Resolved

                          Address: Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India, 110037

                          I have placed an order with auto furnish and they sent the product through ecom express. The product needs to be delivered in hyderabad by 4th march and the courier has reached the delivery center on 2nd march. It is been 5 days and still the order is not delivered. I have been calling the ecom customer care and they say that the courier will get delivered the same day every time i call them but the order does not get delivered.
                          Apr 13, 2019
                          Complaint marked as Resolved 
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 08, 2019
                          Ecom Express Customer Care's response                           Dear Suresh Pachva,

                          Greetings from ECOM Express

                          With the reference to your complaint regarding the AWB number[protected], pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

                          Regards,
                          Team ECOM Express
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                            S
                            Shradha Parida
                            Mar 7, 2019
                            Resolved
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                            Resolved

                            I am shradha parida. I had ordered camelian kukoya oil pastel 50 shade from amazon on 5 march. Order id[protected]. I aldready requested to amazon for cancellation but the product shipped. Amazon coustomer service told me that they already requested for cancellation. Also i request you to cancel this order. Plese cancel this product. I want cancellation..
                            Apr 10, 2019
                            Complaint marked as Resolved 
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 07, 2019
                            Ecom Express Customer Care's response                             Dear Sir/Mam,

                            Greetings

                            We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal in this regards.

                            Regards,
                            Team Ecom Express
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                              K
                              Kurangana Chutia
                              from Khawhai, Mizoram
                              Mar 6, 2019
                              Resolved
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                              Resolved

                              Address: Hotel plaza inn, Gmch road Bhangagarh, Kamrup Metropolitan, Assam, 781005

                              As for the message the order was to delivered on 3 march but the delivery boy didnt inform me nd he sent information that the customer has said for the future delivery then i called on customer service and said to deliver it then they always says that they will deliver it before24 hours and todays its 6 the order is not delivered yet
                              They are very irresponsible and they dnt give good response to the customer
                              Apr 8, 2019
                              Complaint marked as Resolved 
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 07, 2019
                              Ecom Express Customer Care's response                               Dear Sir/Mam,

                              Greetings

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                              Regards,
                              Team ECOM Express
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                                S
                                Shiny Sravs
                                Mar 6, 2019
                                Resolved
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                                Resolved

                                Address: 1-5-387/1diara market beside seals ramchandr hospital musheerabad, 500020

                                I have ordered my product on '22nd february' till now i didn't received my order. Actually it has to reach before '2nd march' bt i didn't get. So please try to send my order to the registered address. I hv ordered another product on ' 28 february' it has been delivered on '4 march' bt the before order is not received so please try to solve my problem soon
                                Apr 9, 2019
                                Complaint marked as Resolved 
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 07, 2019
                                Ecom Express Customer Care's response                                 Dear Sir/Mam,

                                Greetings

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                                Regards,
                                Team ECOM Express
                                Mar 08, 2019
                                Updated by Shiny Sravs                                 Can i know when my order is going delivered
                                Verified Support
                                Mar 09, 2019
                                Ecom Express Customer Care's response                                 Dear Sir/Mam,

                                Greetings

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                                Regards,
                                Team ECOM Express
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                                  S
                                  swtrjha
                                  Mar 4, 2019
                                  Resolved
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                                  Resolved

                                  Address: Darbhanga, Bihar, 847427

                                  Hi i just got this message on 27th february
                                  Dear customer, your syska "pre-paid" shipment awb [protected] is out for delivery by ecom executive ph: [protected] pin: [protected] but still waiting for the delivery.
                                  I complained twice since that day every time they told me that your order will deliver in 24 hours but it's already 6 days and i am still waiting for the shipment.
                                  Apr 5, 2019
                                  Complaint marked as Resolved 
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 04, 2019
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings From Ecom Express.

                                  Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We have noted your compliant regarding the non delivery of your shipment. We shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                                  Meanwhile, you can provide your alternate contact number to assist you.

                                  Regards,
                                  Team Ecom Express
                                  Mar 05, 2019
                                  Updated by swtrjha                                   My contact numbers are
                                  [protected]
                                  [protected]

                                  Please resolve the issue or I have take legal action because I complained thrice on the call every time they told me that your product will delivered in 24 hours but its already took 6 days since I complained.
                                  Mar 08, 2019
                                  Updated by swtrjha                                   There is no any progress in this complain
                                  Mar 09, 2019
                                  Updated by swtrjha                                   What's going on there is no any response for my missing parcel
                                  Ecom guys are cheater they just stole my parcel.
                                  View replies
                                  AWB no is [protected] order is not delivered to me but showing delivered
                                  Reply
                                  Ecom Express Customer Care's response, Mar 6, 2019
                                  Verified Support
                                  Dear Balasubramanyam E,

                                  Greetings From Ecom Express

                                  We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

                                  Regards,
                                  Team Ecom Express
                                  Blue rayon printed ankel length anarkali kurti.

                                  Dress : MANUS[protected]
                                  seller : SKU. FK226-M
                                  HSN : 6204

                                  Size difference I wanted XXL but it was medium.
                                  Reply
                                  Ecom Express Customer Care's response, Mar 6, 2019
                                  Verified Support
                                  Dear Vinita Bhartiya Agarwal,

                                  Greetings from ECOM Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                                  Regards,
                                  Team ECOM Express
                                  Helpful
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                                    D
                                    Deve1011
                                    from Noida, Uttar Pradesh
                                    Mar 2, 2019
                                    Resolved
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                                    Resolved

                                    Address: Dabrai collectorate., Firozabad, Uttar Pradesh, 283203
                                    Website: www.ecomexpress.in

                                    I ordered a medicine from 1mg.com but Yesterday i received a message at 7 pm that product has been delivered but in actual it was not delivered to me. No contact no. had been provided by the customer care so i can call the delivery boy.No proper response initiated by ecomexpress when i talk to their customer care. Please look into this matter.

                                    pathetic service. (ECOM EXPRESS COURIER SERVICES).
                                    Awb no. [protected]
                                    Mar 3, 2019
                                    Complaint marked as Resolved 
                                    with my own efforts coplaint has been resolved now.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    I have not found my wooden easel.you are fraud. NIRAJ KUMAR not dilieverd my Woodden easel stand. I will complaint against NIRAJ KUMAR in consumer Forum. I warn you please deliver my order, okay.
                                    Reply
                                    Ecom Express Customer Care's response, Mar 5, 2019
                                    Verified Support
                                    Dear Mam,

                                    Greetings from ECOM Express

                                    Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                                    Regards,
                                    Team ECOM Express
                                    Helpful
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                                      P
                                      Priyanshu Gautam Rajput
                                      from Darbhanga, Bihar
                                      Mar 1, 2019
                                      Resolved
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                                      Resolved

                                      Address: bagmaili,sita chowk,hajipur, Vaishali, Bihar, 844101

                                      My order will not delivered. Since 3 days ago delivery boy call me to collect the the parcel but i am tell him i am out of state and take parcel after two or three days and after three days he come with parcel in working time and i am tell him to come with parcel on 3:00 pm but he say no i can not come and he don't call me again. So, i kindly request you to solve my problem.
                                      Apr 3, 2019
                                      Complaint marked as Resolved 
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 02, 2019
                                      Ecom Express Customer Care's response                                       Dear Sir,

                                      Greetings From Ecom Express

                                      Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number so that we can assist you on the same.

                                      Regards,
                                      Team Ecom Express
                                      View replies
                                      20000mah k badle 10000mah hai
                                      Product change hai bhai
                                      Reply
                                      Ecom Express Customer Care's response, Mar 5, 2019
                                      Verified Support
                                      Dear Sir,

                                      Greetings from ECOM Express

                                      Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

                                      Regards,
                                      Team ECOM Express
                                      Helpful
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