Ecom Express Complaints & Reviews

Address: 581/1,5th b cross, 3 main,prakashangar, 560021

I have ordered some items from banggood.com from china, in india ecom express has to collect the product and deliver it. They have updated the status as delivered while im tracking online but i didn't receive the item. Even after complaining it to costumer service i didn't get that. Airway bill no is[protected].
The delivery boy name is rohitkumar

Apr 15, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

Ecom Express Customer Care's response Dear Shyam Sundar,

Greetings From Ecom Express

We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

Regards,
Team Ecom Express

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T

Tank Tantrums

from Srinagar, Jammu and Kashmir

Mar 13, 2019

I had ordered a product from bangood which was shipped through alljoy, the tracking is showing that the parcel has been received by the post office but the tracking number provided by the alljoy company is not traceble with them, so kindly provide an india tracking number.Tracking number ALJCC[protected]YQ

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Ecom Express Customer Care's response, Mar 13, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team ECOM Express

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Hi all,
This will be very worst courier company. Products does not delivery properly.
This company logistics executive does not go for customer location but courier status is 'customer not availble'. If re-attempt also takes more than one week. Its totally worst one. I raise the complaint lot of time but there no improvements.
The delivery boys does not proper prior inform to customers, and fake details updated in tracking.
Online resellers, suppliers and other people please do not prepare this company. Its my kind request.
Products not delivery properly.

Apr 12, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

Ecom Express Customer Care's response Dear Parthis,

Greetings from ECOM Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team ECOM Express

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Address: 102, Guzhama ganderbal J&k, 191131

I have ordered a philips vacuum cleaner through amazon and the delivery date was 11 of march 2019. The delivery boy called me on the same date i mentioned above in the morning to stay at home for parcel and i was waiting whole day but neither he came nor he picked my phone call. Now i request your goodself to take strict action against him, and delivery my parcel at my address i am waiting for.

Apr 13, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team ECOM Express

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Address: Kaimur, Bihar, 821101

Dear sir, my name is piyush kumar, i ordered a jeans from myntra.com on 5th march 2019. And after tracking its quite clear that it has reached my near ecom courier service but they haven’t delivered to me yet. And one important thing to add here is that, everytime i need to complain to fulfil my delivery. Hope you will help me out as usual.
Order no:[protected]-9475201
Tracking number[protected]
Pincode — bhabua, kaimur 821101

+1 photos

Mar 12, 2019

Complaint marked as Resolved

it has not been resolved yet .. i have n't received the product..

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From ECOM Express.

With reference to your query regarding the AWB number[protected], the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 18 Mar, 2019.

Regards,
Team ECOM Express

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Please cancel the order as i am out of town and in there website i cannot cancel it. Your blushkart "cod" shipment [protected] is out for delivery by ecom executive ph: [protected] pin: [protected] please keep rs 1499.0 ready for payment. Actually order was placed by mistake and i don't want the product. There was no contact number in the website. Please cancel the order.

Apr 11, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Thank you for writing to us. We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.

Regards,
ECOM Express Team

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Address: Tex Center, 4th floor, F-Wing, Intertek, Andheri East., Mumbai City, Maharashtra, 400072

I had ordered an battery pack with free earphones with order no. Dhfs90788499.
Link for final order : https://www.thefactorysale.com/19230753/orders/06c1e00b2de39c9d4bf14c47976b8d2f
Ecom express delivery person mobile number: [protected] and airway bill no :[protected]
Courier was received on friday 8th of march. After checking of the courier it was found that the packing of white tape was tampered and the contents inside...

+1 photos

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Address: S/o sukhdev singh basson vikas nagar, 494226

I am the owner of premises given as rent to ecom express kdo, kondagaon dist. Kondagan chhattisgarh, my contact no. Is [protected], mail id - [protected]@gmail.com
Under raipur head/senior management vivek sharma and parag dorlikar, rent is not yet cleared and notice of one month before for leave the service point is not yet received to me, ecom express left the shop/premises without inform me and electricity bill from december 2018 to february 2019 is not paid by ecom express and cseb electricity board cut down my premises electric line due to ecom express not cleared 3 months bill yet.

Apr 9, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused. We shall coordinate with our team to get this checked and will try to get this resolved.

Regards,
Team ECOM Express

Apr 24, 2019

Updated by knowledge gain No response

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I

IESDO MANIPUR

from Bengaluru, Karnataka

Mar 11, 2019

Parcel order through banggood clear Delhi custom on 3rd march, 2019 but till today the ecom express courier is not picking up the parcel. When I contact there customer care, they told me to contact banggood, when I contact banggood, they told me to contact local courier.

complaint against econ express service point taken premises as rental in kondagaon dist. kind again chhattisgarh kdo - Comment #3373365 - Image #0

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Ecom Express Customer Care's response, Mar 12, 2019

Verified Support

Dear Sir/Mam,

Greetings from ECOM Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team ECOM Express

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Address: Gondia, Maharashtra, 441902

My this order is arrived today
You agent call me and say that your order is ready to deliverd pick up from office.
I replied tgat im out of station iwill pick up at evening due to sone reson i cant go to office at time but you officer cancle my order without my permission.
Thats not good this insident happed before also with my frnds and me.
Thank you kindly review it
And you officer did not deliverd at a single product to door he just call every one and
Say came office and collect it

+1 photos

Apr 11, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express!

With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery in next 24-48 hrs. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team ECOM Express

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Address: Near sunkudakatte D group near saraswathi ashrama, 560091

Sir My order no [protected] This parcel is not getting any response your delivery agent is neglating from 3days i have urgent my that parcel but if i call your customer Care they respond that your order will be delivered today tomorrow only this is happening frm 3days so please i am registering complaint so please get my parcel tomorrow at any cost Hope u Response My complaint

Apr 12, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery at the earliest. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team ECOM Express

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Address: Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India, 110037

I have placed an order with auto furnish and they sent the product through ecom express. The product needs to be delivered in hyderabad by 4th march and the courier has reached the delivery center on 2nd march. It is been 5 days and still the order is not delivered. I have been calling the ecom customer care and they say that the courier will get delivered the same day every time i call them but the order does not get delivered.

+1 photos

Apr 13, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

Ecom Express Customer Care's response Dear Suresh Pachva,

Greetings from ECOM Express

With the reference to your complaint regarding the AWB number[protected], pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

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I am shradha parida. I had ordered camelian kukoya oil pastel 50 shade from amazon on 5 march. Order id[protected]. I aldready requested to amazon for cancellation but the product shipped. Amazon coustomer service told me that they already requested for cancellation. Also i request you to cancel this order. Plese cancel this product. I want cancellation..

Apr 10, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal in this regards.

Regards,
Team Ecom Express

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Address: Hotel plaza inn, Gmch road Bhangagarh, Kamrup Metropolitan, Assam, 781005

As for the message the order was to delivered on 3 march but the delivery boy didnt inform me nd he sent information that the customer has said for the future delivery then i called on customer service and said to deliver it then they always says that they will deliver it before24 hours and todays its 6 the order is not delivered yet
They are very irresponsible and they dnt give good response to the customer

Apr 8, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings

Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team ECOM Express

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Address: 1-5-387/1diara market beside seals ramchandr hospital musheerabad, 500020

I have ordered my product on '22nd february' till now i didn't received my order. Actually it has to reach before '2nd march' bt i didn't get. So please try to send my order to the registered address. I hv ordered another product on ' 28 february' it has been delivered on '4 march' bt the before order is not received so please try to solve my problem soon

Apr 9, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings

Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team ECOM Express

Mar 08, 2019

Updated by Shiny Sravs Can i know when my order is going delivered

Verified Support

Mar 09, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings

Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team ECOM Express

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Address: Darbhanga, Bihar, 847427

Hi i just got this message on 27th february
Dear customer, your syska "pre-paid" shipment awb [protected] is out for delivery by ecom executive ph: [protected] pin: [protected] but still waiting for the delivery.
I complained twice since that day every time they told me that your order will deliver in 24 hours but it's already 6 days and i am still waiting for the shipment.

Apr 5, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We have noted your compliant regarding the non delivery of your shipment. We shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express

Mar 05, 2019

Updated by swtrjha My contact numbers are
[protected]
[protected]

Please resolve the issue or I have take legal action because I complained thrice on the call every time they told me that your product will delivered in 24 hours but its already took 6 days since I complained.

Mar 08, 2019

Updated by swtrjha There is no any progress in this complain

Mar 09, 2019

Updated by swtrjha What's going on there is no any response for my missing parcel
Ecom guys are cheater they just stole my parcel.

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B

balasubramanyam E

from Ponnur, Andhra Pradesh

Mar 6, 2019

AWB no is [protected] order is not delivered to me but showing delivered

Reply

Ecom Express Customer Care's response, Mar 6, 2019

Verified Support

Dear Balasubramanyam E,

Greetings From Ecom Express

We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

Regards,
Team Ecom Express

V

Vinita Bhartiya Agarwal

from Varanasi, Uttar Pradesh

Mar 6, 2019

Blue rayon printed ankel length anarkali kurti.

Dress : MANUS[protected]
seller : SKU. FK226-M
HSN : 6204

Size difference I wanted XXL but it was medium.

Reply

Ecom Express Customer Care's response, Mar 6, 2019

Verified Support

Dear Vinita Bhartiya Agarwal,

Greetings from ECOM Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team ECOM Express

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Address: Dabrai collectorate., Firozabad, Uttar Pradesh, 283203

Website: www.ecomexpress.in

I ordered a medicine from 1mg.com but Yesterday i received a message at 7 pm that product has been delivered but in actual it was not delivered to me. No contact no. had been provided by the customer care so i can call the delivery boy.No proper response initiated by ecomexpress when i talk to their customer care. Please look into this matter.

pathetic service. (ECOM EXPRESS COURIER SERVICES).
Awb no. [protected]

+1 photos

Mar 3, 2019

Complaint marked as Resolved

with my own efforts coplaint has been resolved now.

Ecom Express customer support has been notified about the posted complaint.

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A

Aisha Dilnashin

Mar 5, 2019

I have not found my wooden easel.you are fraud. NIRAJ KUMAR not dilieverd my Woodden easel stand. I will complaint against NIRAJ KUMAR in consumer Forum. I warn you please deliver my order, okay.

status showing delivered but prepaid product is not delivered - Comment #3367766 - Image #0

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Ecom Express Customer Care's response, Mar 5, 2019

Verified Support

Dear Mam,

Greetings from ECOM Express

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team ECOM Express

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Address: bagmaili,sita chowk,hajipur, Vaishali, Bihar, 844101

My order will not delivered. Since 3 days ago delivery boy call me to collect the the parcel but i am tell him i am out of state and take parcel after two or three days and after three days he come with parcel in working time and i am tell him to come with parcel on 3:00 pm but he say no i can not come and he don't call me again. So, i kindly request you to solve my problem.

Apr 3, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

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V

viran kashyap

from Dehra Dun, Uttarakhand

Mar 5, 2019

20000mah k badle 10000mah hai
Product change hai bhai

Reply

Ecom Express Customer Care's response, Mar 5, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team ECOM Express

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Our parcel from banggood shows delivered but it's still not delivered. The awb no. Is[protected]. Worst case i've encountered, i'm talking to guys at banggood. I'm waiting for their reply or else i'll file a complaint against both of them. I've seen their rating and other such, similar issues. Don't know why banggood is still using their services.

The items i ordered were crucial at the point. Hope i'd get my issue resolved asap.

Apr 2, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We have noted your compliant regarding the non delivery of your shipment. We shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express

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Address: Kaimur, Bihar, 821101

Dear sir, my name is piyush kumar, i ordered a sweatshirt from myntra.com on 22nd feb 2019. And from last three days tracking result i can assume that it has reached my near ecom courier service but they haven’t delivered to me yet.
This similar incident has happened before also on jan 12 2019, hope this time also u will help me out.
Your response will be appreciated any inconvenience is regretted.

Order no:[protected]-6725801
Tracking number[protected]
Pincode — bhabua, kaimur 821101

+2 photos

Apr 7, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the AWB number[protected], as per our records the said shipment has been delivered on 1st March at 12:57 pm at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance on the same.

Regards,
Team Ecom Express

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A

Aryan Bhadana

from Delhi, Delhi

Mar 6, 2019

H. No. 31 raha mohalla village jasola near harsh communication shop

Reply

Aryan Bhadana's reply, Feb 28, 2019

My lengha choli product is very bad product so please return this i dont want this product

Ecom Express Customer Care's response, Mar 6, 2019

Verified Support

Dear Aryan Bhadana,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

V

Veerendra Singh dangi

Mar 13, 2019

Dear sir my product Sony power bank 32000 mah is demeged so please return my product..

Reply

Ecom Express Customer Care's response, Mar 14, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

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I had ordered to repair my smartphone and the phone company issued a reverse pickup from ecom express. The shipment was picked up on 25/02/19 but yet it has not reached the repair center. I am also unable to view the exact status i. E. Location of the shipment. It is only showing shipment scanned at hub. The company says that it takes 2-3 days to deliver the product. I have attached the screenshot of the delivery status.

Mar 3, 2019

Complaint marked as Resolved

Company sent a mail regarding delivery and delivered after a day.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

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My awb no is [protected], iam ordered in paytm,
It is showing as order is delivered, but i did not get delivered any item, please help on this issue.these kind of service could not expected from u.
My order no in paytm is [protected]
Please resolve my issue.
The ordered delivered date showing is 27 th febraury 2019
At morning i got the message your deliver is out for delivery
In the evening i got msg order is delivered, but i did not get delivered.

Apr 8, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Feb 28, 2019

Updated by Rajuneeli If you can't help on this issue
I directly given written request to national consumers forum.

Verified Support

Mar 02, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We have noted your compliant regarding the non delivery of your shipment. We shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Regards,
Team Ecom Express

Mar 03, 2019

Updated by Rajuneeli Can you give the gajwel, telangana ecom express contact number, i think my product is there.

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M

Mohan Manda

Mar 20, 2021

I need gajwel EcomExpress phone number, I purchased one item in Mi store, I think my shipment was at gajwel, they are not connected to me

Reply

Ecom Express Customer Care's response, Mar 22, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 260

item not delivered but in website tracking they have updated as delivered

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product delivery not properly. worst

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philips vacuum cleaner

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product debag, unethical behaviour

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I have to cancel the order

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regarding the fraud and stealing of the courier contents ecom airway bill no :8502410669

complaint against econ express service point taken premises as rental in kondagaon dist. kind again chhattisgarh kdo

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awb 8502199250

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my parcel I not delivered

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delay in delivery of product with awb number 194119631

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cancellation

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order from shein

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my order is missing till not it's not delivered

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product is missing not yet delivered

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status showing delivered but prepaid product is not delivered

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my order will not delivered

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parcel status shows delivered but didn't get it yet!

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product debag, unethical behaviour

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shipment not delivered yet

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about delivery problem

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