Ecom Express Complaints & Reviews

Sir,
I have booked one item from amazon.
With order id[protected].
The item was couriered by ecom express with awb[protected].
Now the status shows it is delivered to me on 30.03.2019 but same item not received by me or family member till date 06.04.2019
So i have lodged complaint with amazon and ecom express on 31.03.2019.
Ecom express executive had given assurance for delivery within 48 hours i. E 02.04.2019.
On 2 nd april i called ecom they are unable to deliver product they want another 24 hours time. On 03.04.19 i again called ecom as they have not delivered the item against it shows deliverd they want another 24 hours time to deliver it.
Today i have called on the same no of economics ([protected]) they again want 24 times.
I want to lodge a complaint against the company for not providing service or delay in service and compensation for the same.
And deliver my item at earliest.

Company executive given me the no of local delivery agent ([protected]) in kamala, when i called that no he denied that he is not the delivery agent to company.
For giving wrong information there is harassment from the company to me.

Please take firm action against such wrong information against.

Regards
Jalindar bagal

Sir/madam,

My product shows the rescheduling day after day, no other info is being intimated. What is the issue exactly? The product is just a damn memory card. There should not be issue in customs or atleast update the reason for delay. I don't understand why such vague statements are used everyday. Pickup is rescheduled???

Tracking no-[protected]
From bangwood.com

Kindly revert back to me asap.

Regards,

Suman roy

Respected sir Madam,
This your worst service from jammu to Srinagar since my packet has reached jammu on 1st april till today on 4th evening not received at Srinagar .what kind of staff do u have and management ..i wish your service should ban in this area .give me your no of your head of e com ... wether he is md or ceo i want to talk . the jammu to Srinagar is just 300 km it takes 1 day to end fro . First when i talked to company they told me the shipping is by air and when i talked to concern they told me it is by surface due to some reason .what reason should there even i pay extra for shipping .is this cheating or not ...

Arunachal pradesh itanagar e com delivery service has not been providing proper service with late deliveries to returning stuffs without even informing the customers. I would like to ask to take strict measures to check on this or legal measures will be taken. I have many times spoken to the concerned office but no actions been taken. I will go through legal way.

I ordered 4 items in nykaa and i got a message from courier office that the products are out for delivery. I gave my home address. The delivery person called me and i asked him to wait for 2 mins because i was on the way to home and i can reach within 2 minutes. But the delivery person did not wait and did not respond properly when he called me for the second time. I asked him to deliver the products and collect the money. By the way he was not there at my place. He abruptly disconnected the call when he himself called me. I don't know why these idiotic behaviour? If he cannot wait for 2 minutes then why he is in this profession? As a customers we are waiting for long hours to receive the products which we ordered. Really really disappointed. Educate the delivery person about basic manners and behaviours. Idiotic behaviour. I will give 0 rating for this.

I had a delivery through ecom express but the delivery boy just gave it as wrong address. He called me and i told him i am available after 1pm then he gave me other location and asked me to come there then he told i am in different location now come to this location. I told i can't then he told i will deliver to ur address by 3pm then i called him nearly 50times after 3pm he didn't pick the call and then i got a message as wrong address. How can there be wrong address if he had reached my address correctly 😂.

I would like inform to ecom express, india worst service.
My awb no.[protected] this product never received and never get call from any ecom express delivery boy.

But today i check and tracked online its show rto.

Worst service.., now i will raise complaint against your ecom express in government of india
Ministry of consumer affairs, food & public distribution
Department of consumer affairs.

I ordered an item in paytm and it is expected to deliver though ecom express.My AWB tracking details shows shipment attempted for delivery at chennai but address is wrong.When i checked with ECOM-customer care delivery address mentioned is right. There are no email id's provided in their website for raising complaints as well. is This is my second case with ECOM express for poor service.So, please avoid ecom express in future.

I ordered mobile from flipkart which is shiped through ecom on 28th march and awb number is shared with me, but when i try to track my shipment it shows some other product which is delivered some where else. I recheck again and again but it shows same, what can i do to ressolve this issue. Is this issue from flipkart side or ecom side. Iam so confused about this

They returned what i orderd id number amazon[protected]
My item in the number, given is not my hands yet.
When someone related to your office with a pin number 678541 (Alathur) they misbehaved with me.
The supervisor of thise office and delivery boy ajmal was bad to me,
Employees of alathur office behave very badly
They want to take action against them as soon as possible

The delivery boy had been postponding the delivery of the product since 23rd march 2019. He would call me and tell that he is very far from my location and he will deliver it the next day. However, it has been 4 daya now and till now he had not delivered the product. Today morning he called me and told that he will deliver it by 5 pm but i have not reveived it till now and the status shown is undelivered. The employee name is yashavantav -006 and contact number is [protected].

Its being very very unprofessional from your end. Either cancel the product or assign some responsible employee who is intrested to work for you.

Such unprofessinal attitude is never expected from a well known delivery source.

Kindly look into it. I do not want to product and request you to look into it seriously. Tell him, if he wants to keep the product let him keep it.

Thisths from. Kerala malappuram dist nilamber area. I have 3 returns and one deliverywith ecom. Since march 14 2019 always messages comes and then by end of the day another message saying we refused which is the biggest blunder. These people are not working and suffered by us. If called to customer service only reply will be to wait and will be delivered tomorrow for sure and tomorrow never came.. This is the worst courier service now

The manager of ecom sonepur is a lethargic, delivery boy are not educated or nor properly mannered to the people, all staff of ecom is very poor so people are facing many problem like they have to go to ecom for their percel, they are not deliver in time they return the parcels with out informing to the own person, their response is very bad especially the uncharted it's not personal but personnly we suffer this problem many times

My name is naseem. I orderd flipkart product. That is coming through courier
Ecom express.. The tracking id is [protected]... There is no update in 2 days.. It shows only pick up failed..25 th march is delivery day. But i am not sure it come on that day... I called ecom express and they said it will be by katrocket. They said contact katrocket.. But i dont find any number of katrocket. Please reply me soon....

My name is kajal i am seller at elanic app through which i got an order so i dispatched it through ecom express AWB NO.[protected] but the buyer was unavailable so product was returned to me but i received another product wrong product my top of 600 rs was exchanged with a piece of kurta which is not more thn 100 rs the person who collected parcel from me was sameer contact no. [protected] but the person who returned my parcel i dnt know his name i want my product back why should i bear the loss

This is bad product sony 32000mah power bank and i was not charging my any 2 mobil this product no good so plz return this product and refund my money 849 rupees your service is not good i am very disappointed this product is very bad you have to return my cash on delivery order my cash amount refund me quickly i am not satisfied your product delivery and service

This is about the the misbehavior of ecom courier staff.
I have ordred an item from amazon and it was out for delivery on 18.3.19. On monday 18.3.19 i got call from ecom courier team... They told me that they cannot deliver it to my residential address (Specified address) as their staff were busy with some other works... They told me that they can deliver it to a shop which is convenient for them but far away from my house.
Evening i got a message that 'shipment un-delivered - shipment attempted - customer not available'. I was there at my residence the whole day, but nobody arrived with my consignment. They are lying and concealing the truth. They never attempted to deliver it either.
Two days later i contacted courier office to enquire about my order, their behaviour was harrassing. They really insulted me with bad language and told me to do whatever i wish,
They will take their own time.
Till this date 23.3.16 (6 days from out of delivery date) they didnt deliver it to me... How could i get justice... Can they hold these cosignments (Customer belongings) for such a long time (6 days)...
Really shame on you ecom courier...

Your logistics team are cheating bcz from last 10 days not updating current location of my order. I want delivery on urgent basis before today end. Otherwise i will cancel. Why given tracking number if not trackable order. I don't know anything about my order not update. I want today my product delivery. I already many times contact ecomexpress customer care regarding this issue but till not respond. I am very unhappy. I will complain on higher level if today my product not received/not updating current status.

My parcel was supposed to be delivered on 14th of March, 2019. Without any information, i got an update telling customer is unavailable. From that day I have called their customer care everyday who promise me that the parcel will be delivered tomorrow but the tomorrow never comes. It has been 7 days now. They say the same thing like we will arrange a callback etc. etc. Horrible customer service as well.

Not matching in view photo and i don't want that prodect this product