Electrolux India Complaints & Reviews

Hi, My name is Praveen Hegde Electrolux Faulty Refrigerator : Model No. ECL 314, SF1-RFB;: Complaint No’s : EBLR [protected]., EBLR[protected], EBLR[protected] With reference to the above mentioned complaint number, we wish to highlight a few things which were unbecoming of an MNC of your stature. Our complaint initially lodged with you on 03-Mar-2012 for non-working of our refrigerator of your brand and after relentless follow up your service personnel was at our doorstep fix it. Since march they did 3 times gas filling and 2 time compressor replacement but no resolution as yet. We paid Rs.3500/- for the initial gas filling. They took the Refrigerator to the service center to fix it on 29th April 2015 –initially communicated only for 2 days to test the functionality however kept it there for weeklong and said it’s in working condition but they did not returned it.Despite of repeated calls.., and then Mr Naveen (proprietor- of Agency) demanded Rs 1500/- to transport back later we had serious argument and finally the returned the refrigerator on 9th May 2015. For no surprise there is no change in the refrigerator-we feel cheated because when we opened the refrigerator after the stipulated time we found to our dismay that the fridge was still not working its faulty issue still persists.(Fridge is not cooling at all) We again made a call to Mr Sanjeev Singh [protected] and Mr Sadiq-[protected]. didn't attend to the calls apparently to avoid the call. Finally they send the Senior Technician Mr Raghu: [protected] for inspection yesterday(12th May ’15) morning at 8.30am. later when we called Mr. Raghu he said he has given detailed report about the issue to the respective manager to take a call on the issue. Till now nobody bothered to call. From today morning I made repeated calls to Mr. Sanjeev Singh and Mr.Sadiq but in vain. Neither did they pick the call nor did they bother to call us back. Its big slur on an organization of your reputations which talks big on consumer service deliverance, treats its consumers in such a disdainful fashion. We have been repeatedly stressing that we have a new born baby at home and also as it is summer it’s difficult to push even a day without refrigerator and your company has kept us in this situation for past 5 months for trusting in your brand. I have been informing Electrolux-Customer Care Singapore and that’s of no use as well. I lost all the hope. Can someone give an explanation for this lackadaisical approach on the part of your service personnel. If they are not competent enough to attend to such high end products why are they employed at the first place or should we say if ELECTROLUX hasn’t got enough trained service personnel why at the first place should they market such products. WE CONSIDER THIS CASE AS OF CHEATING AND RELUCTANCE, AND HAVE DECIDED TO TAKE A LEGAL RECOURSE(AS YOU GUYS HAVE LEFT US WITH NO OTHER OPTION) TO FIND A SOLUTION FOR THIS PROBLEM, UNLESS SOMEONE COMES OUT WITH AN AMICABLE REDRESSAL FROM YOUR SIDE TO THIS ISSUE. If at all you still claim to be a company which values it consumers, then consider you have lost a valuable one and henceforth all we would do is campaign against your products and thus ask prospective ones to desist from buying a Electrolux product. Deceived Customer, Praveen Hegde

I am Manjeet Singh from Delhi, I am so disappointed of electrolux services. I brought an AC in July 2014, this is in warranty, and I had problem with it 4-5 times from the date of purchasing. Your technicians are liar, he is making me fool since 4 days, he told me to come, but dint come since 4 day, my AC is not working, and now, his phone is switched off. The main person also doesnt any help. I want to lodge an FIR and case against Electrolux in Consumer Court, I want my money back now so that I can purchase another AC. Your technicians are misbehaving and demanding bribe, I cant give more money. Contact Number and name of the person: Sultan: [protected], Yogesh: [protected], [protected] Applicant Name and number Manjeet Singh: [protected]

Technician/Engineer are unable to trouble shoot, they only know how to fool the customers. My AC is not dispense cool air through indoor unit duct. Normaly it should be between 8 - 12 degree Celsius. And the actual reading is 17.5 - 26 degree Celsius. Instead of troubleshooting and fixing the problem. They explain that there A/C is proper and my house interior is wrong, for the past six month AC was working good in the same scenario and after that there is a problem with my interior . I asked them to install this AC in their workshop and let me check over there and what is the difference between your existing office AC & this faulty AC. We will know the difference. Instead of resolving the problem they only do argument.

Dear Team I would like to thanks for such a beautiful refrigerator which is not working from last ten days i have lodged complaint on 29 April (ECHD[protected]) after complaint next day your engineer BABU Mob no-[protected] has came for checking the refrigerator which is appreciated he told us that some pcp in not working properly and he will replace by Friday but that day to till day after thousands of call he picked my phone one time on Tuesday and promise me that he will come in evening for repairing refrigerator. but after that day to till the time he never picked the call and never give any message to us that how much time it will take. i called at least 20 time to customer care ([protected]) but i didn't get any satisfactory answer from them. They always reply me that we escalate your complaint but till the day i didn't received a single call from any representative even one thing more today i have received one more complaint number ( PDEL[protected]) which is not lodged by me i don't know why new complaint lodged and what is the purpose behind this please resolve my some queries at last i will be highly obliged 1) how much TAT for resolve the complaint 2) Is there any message given by you to customer that how much time it will take hopefully you will give me satisfactory response Please responde me @ [protected]@yahoo.co.in Thanks...Amandeep Singh Mobile no-[protected]

Dear Electrolux team, I have purchased Electrolux:WM FAs:ET65SARM on 14th Oct 2013 and invoice no: CrS/RN/9113 from Girias Store Rajajinagar bangalore, now the machine is starting troubling. It is making huge sound. I don't know what is the issue with Electrolux machine, "we have also LG washing machine in our hometown and it is used daily, till date none of the issue is raise against it. And it has purchased in the year 2011." I think i did mistake in purchasing of electrolux product. I am requesting you to take the machine back, I really fed up because of this.How many times have to raise the complaint? Your service engineer will come and he will check and say there is no problem in machine. Ask the engineer to resolve the issue permanently or else replace the machine. Kindly note that i am not going to pay any single paise to the Service engineer or else guide him to take machine to your service center check thoroughly, once it get resolved completely then he can return it to me. I will also suggest to family & friends circle not to buy any electrolux products almost all products will be Defective only and they can't able to resolve the issues. Below are my details: First name: Shivu Last name: Hiremath Address: #12/64/4/1, 8th Cross 6th block rajajinagar bangalore:560010 Landmark: Behind St Ann's School contact number: [protected] alternate contact number:[protected] Product Model No:ET65SARM Purchase Date: 14th Oct 2013 Name of the Dealer: Girias Investment(p) Ltd Rajajinagar 5th Block Bangalore-560010

I bought a electrolux doubledoor freeze in July 2013, Which worked quite alright for about one and a half year. Then the lower part lacked cooling. We ldged a complain in April 2015, which was attended by a technician. He said a purse looking like a box will have to be replaced, which cost Rs 1500, It was replaced on 21th April 2015 but still the problem is existing, i.e. the lower part is not cooling at all. So wht can be said? Are the technicians sent by the company inefficient? They cannot detect the problem? Or what else? Whatever, we the consumers are the sufferer. Where can we get the solution to the problem?

I have Electrolux split AC module no. SQ-52 cd1-cg. I have requested for servicing more than four time service engg. not coming till now. Sir for ur customer care & service engg. Suitability I had taken three different day leave. I am working a pharma manufacturing comp. Today l am going B shift my office due to ur engg. Suitability till he is not coming. This is question to customer satisfaction. Please provide service my compensation. Service engg. Mr. Jasvinder & already complain regarding sales manager Mr Raman Verma. Hope so resolve my problem as soon as possible. Manoj Joshi, mob [protected], email. [protected]@gmail.com

Hi Good Afternoon I have purchase " Electrolux EC090P 80L Single Door Refrigerator" through flipkart on dated 10th april 2015. I have received that refrigerator on 11th april 2015. But still today I don't received any phone call or demo service for Electrolux side. I have facing one unsafe issue on received product, back side of the refrigerator body is totally electric flowing. It is very dangerous for my entire family. So please send your related person for this above issue as soon as possible. Product IMEI/ Serial no[protected] Refrigerators FSN: RFRE3WYUVSNZFCUFWID: VF87236 awaiting for your prompt action Thanks Moloy Roy ph:[protected][protected][protected][protected]

Dear Sir/ Ma'am, I have purchased an Electrolux A.C (SN53N[protected] has puchased an A.C on 4th May 2015 from Ramnagar, Nainital, Uttarakhand. From very first month of purchase we are facing problems i.e A.C is not cooling well. we have lodge many complains but some mechanics come from electrolux Haldwani city but not able to fix the problem. Again 5 days back we have complain but no any response from company. Please help us from this problem and replace our not working A.C as electrolux is not paying any attention to our complain. Customer Name:- Matin Khan Ph.- [protected]

I have a electrolux refrigerator. The upper compartment is not functioning. I lodged complaint with the customer care (EMUM[protected]) and they sent a junior technician who was not able to understand the problem. We were then directed to a senior whose contact number is [protected] and were given assurance by him that a senior engineer will take care of it. We are waiting since last 10 days but there is no communication from his side. Today when I called him, he said that they were unable to fix the problem as the refrigerator model is imported. I have wasted 10 days. I had to face the same problem 2 yeras back. The after sales service of electrolux is pathetic, I need my refrigerator to be repaired at the earliest. contact me on [protected].

Hi, I purchased an electrolux air conditioner last year from a dealer named Videolink from Dhayari Phata, Pune 41. It has a warranty of 1 year for the ac and 5 year for the compressor. My AC is still under warranty cover. I am facing issues with the ac right from the day I have purchased it. Earlier there was gas leak in the ac and because of which it stopped chilling. Later the compressor stopped working with a blast noise and gas leakage. I have contacted the service centre many a times but have received no help. The service centre people say that the installation of the ac was not done by the company people and hence this will not be covered in the warranty. They say that the deal from whom (videolink - Pune41) I have purchased the ac had sent local technicians to install the air conditioner which I am not aware of. Last week there was a person who came to repair my ac was from the company and took away 450Rs for his visit but never repaired the ac. He was very harsh and violent. I have again complaint this to the dealer but I am receiving calls from the technicians where they say that they will charge me 5000Rs to correct the installation and get the ac repaired. They say that this ac is not good and compressor has stopped working also there is continuous issue of gas leakage. Please help. My name is Satya Soni Mob-[protected] Siddhivinyayak angan society, Flat H8, Narhe road, Pune 411041

I have bought ‪#‎Electrolux‬ refrigerator last year in April 2014 in New Delhi, India. Within a year it has stopped cooling. I complained about the same to service center on April 3, 2015 ( Complaint no - EDEL[protected]) . After calling the customer center for several times, A technician came on Saturday, and he could not find the problem. In spite he told there is no issue with the refrigerator. On showing him the problem, he told he will send someone senior to get this sorted. Post that there is no call, no follow ups, no one even bothered to give a visit. I again called on Monday (Apr-6) and i was assured by the customer care team that somebody would come today but with no luck yet. Warranty of my refrigerator will be over this April 19, 2015. I think you treat your customers this way, so that you don’t have to give the facility that falls under warranty period . #Electrolux this way you are just harassing your customers mentally and wasting their time. If this is not sorted immediately, I am going to take this to consumer court. My mobile no is- +91 [protected].

Dear Sir, I have purchased new washing machine three months back, i have given a complaint regarding washing machine technical issue one and half month back, it means machine got tech problem after one month. i have given complaints many times but still it is pending, and Mr Azeem Technical Manager not lifing my call also. Mr.Azeem's ph number is :[protected].. Regards, Sudhakar [protected] hyderabad

I purchased a Electrolux kelvinator Refrigerator before 4 years ago and Refrigerator have 5 year guarantee only on compressor and now last some few days my Refrigerator is auto cut after every 5 minutes it’s compressor not running properly that’s why my Refrigerator is not working properly. Please solve this problem as soon as possible and as per the guarantee procedure I have one year more.

Dear sir i am purchase a new A.C at june 2014 month i have register a free service on 16/03/2015 but till date service is pending / i call mr manish on 26/03/2015 he told me your A.C service will be done in next 2 days but no one came i call him again but he is not pick my call pls action agaist company sevice department & provide me service as soon as possible

I Chitra from Mehsana (Gujrat). This regarding my complaint for Electrolux Refrigerator. We have bought this on 2-JUNE-2007, model NO. 245 Luxury SF. This is to inform that we are having some problems in our refrigerator. It is not working properly. We have complained about the problem since last year. But there is not satisfactory results. We contacted to the local dealer of electrolux. but there is no response. we are having the following problems: its freezer is not working properly. the temprature of freeze is not doing well. having problem to freeze the ice.

Hi,

This is regarding my complaint for Electrolux refrigerator.Till now 3 request raised for same issue from Oct 2014 to Till date, still issue not yet resolved by service center. Service engineer not able to address the problem and there is no response fro m customer care regarding this.

Issue is second door refrigerator not cooling. In first visitor said PCP ( refrigerator part) is damaged so have to changed, I changed it PCP and I paid RS 2200/- to service center and after 2 month was getting same issue, again they said PCP is faulty so again I changed PCP and paid RS 1100/-. After one week still getting same issue.New mechanic said PCP is not working properly. I am continuously following up with customer care and service center but no reply. Still to date I have no working fridge and the customer service people are useless and non responsive. Please take action on this matter immediately, I shall never again buy an Electrolux product after this terrible after sales service.


Complaint No: 1)ETNA[protected]. 2)ETNA[protected]. 3)ETNA[protected]

Thanks,
Kamlesh Machgar
Mobile no: [protected]

1. My name is major rajat bahl and i àm presently staying at 14/1 vijay enclave, 3 eme center, bhairagarh, bhopal. 2. I bought an fully automatic electrolux washing machine, model name- serena elite on 14 march 2015. 3. The first demonstration of of the machine was unsuccessful as the person who came for the demo did not know how to operate it. After two days another person came who went back without giving complete demonstration. The machine is not working properly. Its automatic mechanism doesnt work as the water keeps on filling and doesnt stop. 4. I would request you to kindly send a representative of yours so that the actual problem can be resolved. The washing machine is still under warranty period.

I arvind my mobile no [protected]. Purchased Electrolux AC through from Girias Investment Gandhinagar Bangalore bill no CRs/GN/2005 date 1-6-2014 hardly used upto today only 4 days from purchased .AC not cooling the room and after 3 hour cracking sound will come . I have raised complain 15 days back . Everyday 2 days I get call from their customer care . But no visit not service/replacement

Sir I am Pawan Swami.My Refrigirator Electrolux Model No.DFF-40 has been problems beforre 1 month. Repair my Product vide my complaint no. 14/164 dt.16.02.2015 through Shrishti Enterprises Cash Receipt No. 4635 Dt.17.02.2015 we are paid Rs.5870/- for change of 2 parts 1-Main PCB 2-Sensor.But we are facing same problems on dt.06.03.2015. We are again Complant Dt. 07.03.2015 and recd.your message ( Call to Engineer Raju, [protected], [protected].) But Raju did not respond perfectly. Please resolved our problem as early as possible. With Thank's/Regards Pawan Swami 2555, 3rd Floor, Hudson Lane, Kingsway Camp, Delhi-110009 Mobile No.[protected]