Electrolux India Complaints & Reviews

Date :4th june 2016
Case no : egzb[protected]
Description : logged a case with electrolux as washing machine was showing e01 error on display. After 5 days i received a call back and engineer visited at home. He took out pcb and told that it would be 10k estimated expenses to repair this and he will return in 3 days.

Engineer never returned back in 7 days, after several calls to customer care and service center finally they sent back repaired pcb. When he installed that pcb, error was still same on display and this time engineer asked that he will pull out wires along with pcb to check at service center again.

Again after 10 days with several followups engineer arrived and installed pcb and wires. We were surprise to see error was still same on machine.

Now this time he asked to carry motor, pcb & wire circuit along with him. Again situaion was same where we keep on calling and service center stopped answering our calls. Then i spoke to manager of service center and he told that door lock is faulty in my machine and they will get it shipped from mumbai warehouse.

After 2 weeks, there was no response at all, i called customer care and they said my call is closed without any comments. Again, they logged new call and confirmed that area service manager (Prince sharma and qamar khan) will get in touch with me in 24 hrs. I wrote email to customer care also.

After waiting 5 days, i again called customer care they again told me same thing that this case is escalated and i will get a call back in 24 hrs.

Now today, i called customer care and they told me my newly logged call is cancelled, however call which was logged on 4th june is in pending. Absolutely absurd answer from everyone i spoke with customer care.

I don't need any more customer service from electorlux, i requested by email to at least return parts of my machine, however no one is giving any response to email or phone calls.

We have 2 issues
A) the plastic tray inside the fridge where food is kept is cracked. we need an urgent replacement. this is the 2nd tray from the top
B) we had an issue with the compressor and the same was replaced by your service engineers (4 months ago). unfortunately the compressor replaced is of a model/size due to which the tray inside which automatically dries the water gathered, no longer works. the engineers made a temporary arrangement outside the fridge with the drain pipe collecting water is stored in a separate plastic container which we need to clear every 3 days. this is cumbersome and very inefficient. please fix this on permanent basis

Please urgently contact us at [protected]/ [protected]
Address - prasad acharya, d705, mantri elegance, behind shoppers stop, ns palya, bannerghatta road, bangalore 560076

Iam panduranga rao i purcased a washing machine electrolux on 06/08/2015 modelef60 erwh6kg. Through flipkart for rs. 18000/- but with in 11 months of the period 3tims faced tabulshooting.
First time dt.08/09/2015;nonstop running of the machine-sesorproblem
Econd time 166/02/2016;nonstop water flowing ito the machine-again sesor
Problem
Third time;17/07/2016;spin improperly working
I want to exchange of machine

The person came on sunday (10th july) and informed that there is hair thin hole in freezer and freezer needs to be replaced. He replaced freezer on monday (Not covered in warranty) but it didn't worked. He then informed that there is leakage in pipe which connects freezer and compressor and made a hole in the body of freeze and fixed pipe from outside. He told it will start cooling in 3hrs. But it's not working at all. We are trying to contact him from yesterday but he is not picking up our call. Please suggest what needs to be done and fix my freeze asap.

You replaced compressor first then freezer and then made a hole in the body and all these in 2 weeks and charged rs 4500 but my freeze is not working. Other than hole in the body backside, freezer chamber is also damaged while doing welding. You just destroyed my freeze and charged 4500 rupees. See attached photo.

I want my freeze to be fixed asap or replace. Looks like it was big mistake to buy electrolux and even bigger to contact your service center.

Had purchased Electrolux Split AC Model : ES12M5C on 20 March 2016.
There was water leakage from Front panel and I had complained about the same to their call center on[protected] and Customer Complaint Number is EBLR[protected]. Till date no one from the Customer care Team or Service Engineer have attended to the complaint. I again complained second time on 04/06/2016 and a new complain number was provided under – EBLR[protected] . A few times some one calls and promises to send engineer tomorrow but its been 60 days and not even an engineer has come to visit let alone resolve the complaint. I want full refund of my Bill and also would want to return this AC unit back as this is a faulty unit. The team does not care for consumers and are never serious in attending to complaints.

I have an AC electrolux purchased on10 july 2015 from techno cart india ltd. dehar ka balaji jaipur 5 star split ac in the name of ajay sharma lateron it was shifted to v c sharma 's house B- 56 Malviya nagar jaipu rwhen it was installed it was the month of march 2016. when summer started and i made use of it gas was not in the ac it had leaked due to negligence of sellers mechanic i made a complaint to the seller he did it good but cooling is not proper .About 6 days back i made a complaint to the seller it was registered in electrolux account and the complaint no. is EJAI [protected] the i recd a mail and mr. kistur engineer was assigned to remove the trouble and to attend the complaint but i have several times requested to mr. kistur to attend but he is just befouling me for which i have made complaint to Mr. manish kaushik mobile no. [protected] and Mr.Anil mehta your branch head here in jaipur at his mobile no.[protected] and also to techno cart at their landline no[protected] but nothing has been done ultimately looking no light except assurances i am bound to make complaint against the system of your company where this JUNGLE RAAJ is going on and your valued customers are being made fool
i request pl. look in the matter urgent and take action against defaulting employees who are busy in painting col- tar on the bright face of ELECTROLUX
kindly do needful i am waiting for your action and requesting to attend my complaint URGENT
Regards
v.c. sharma
Mobile no. [protected]
Address-B-56 Malviya nagar Jaipur-302017
Mail [protected]@gmail.com

I have purchased a electrolux refrigerator (Direct Cool -170ltrs) from Chroma retail store in Bangalore around 2 months back.
After a month autocut feature stopped working though the cooling is set on 2 and the refrigerator is working almost 24 hours resulting in huge bump in my electricity bills and even the products inside the refrigerator are ice chilled all the time.
I have raised complaint twice with electrolux customer care but no one from the company has shown up on my door steps to check my fridge.
This really frustrating.
Request you to solve the problem ASAP.

Address :
Akshay Tiwari
6/B 2nd Floor
18th B main, HSR Layout Sector-3
Landmark : Lane Behind Allen Career Institute.
Bangalore- 560102

We had purchased A/c last year in Aug-September, the gas of which has leaked. The service engineer attended to the call but soon after the gas leaked again. We have been trying to get in touch with the authorised service centre who is just responding to our calls but the complaint is not being attended to. The service engineer is not receiving our calls. The contact number of Area Service Manager provided to us is incorrect (is always dead) "so here by we are requesting our Area Service manager Mr. Sayed Hamid ([protected]) to keep in touch with you at the earliest".

The first written complaint was sent on 28th May, 2016 and its been 13 days and the complaint has yet not been attended to.

Please look into the matter.

Dear sir.
My self sandeep kumar singh, resident of 114-c, sarveshwary nagar, maheshpur, industrial estate, varanasi, u. P. (Mob. No. [protected]) having an split air conditioner of 1.5 tonn (5 star) of electolux, register a service request in last weak of april-2016, in response of that you have send a person named sechu yadav for servicing of my ac and sechu yadav done the servicing and charged rs. 2100/- via receipt no. Var4357 dt.[protected] for servicing and gas filling, but after few days my ac's performance of cooling decreases and one day it stopped cooling, again i register a complain on your customer care no. On[protected]. Again sechu yadav visited as per your direction and told me that there is no gas in ac, so send it to service center for proper checkup. On[protected], i gave my ac to the service center named ajay refrigeration. After many followups one day a person named teju yadav. Told me that your ac is fine and you can collect your ac, only the copper pipe and wire would be changed and charged rs. 3000/- for 12 feet long copper pipe and wire, i get return back my ac on[protected] and requested to mr. Teju yadav to please arrange proper connection of copper pipe and make my ac in proper functioning condition. But no one visited. Again i have registered my problem on your customer care no. On[protected]. But my ac is putted aside like unusable machine till date and time.
Sir, if it is the companies policy and way of service providing by harassment of customer then i am sorry to say that i have no option to go to the court of consumer forum for justice and getting better services being a paid customer.
Thanking you
Yours
Sandeep kumar singh

Hi,
I have raised a service request with complain since last 9 days. My washing machine is only a year old and developed a spin problem. The technicians are unable to figure it out. They don't even show up.
This is my really bad experience with electrolux.
My earlier washing machine was a lg and all complaints were addressed the same day.
I will never be purchasing any electrolux products going forward.

I will make it certain that all my friends, family and relatives and colleagues stay away from electrolux products. The only thing worse than their products is their customer service. Absolutely non existent.

Stay away from electrolux

Respected Sir,

On the dated 26th April I had written a mail for the price of the blow model. But there is no valid response till now. Before 7 days ago I had complain to the Selling unit named Ambika Elctronics, Karnjia for my refrigerator that it was working properly and it made some dipterous sound and not cooling.

Hope you may be response immediate.

Thanks and regrds

Dr Pramod Nanda
Associate Programme Manager
[protected]@yahoo.com. [protected]@cysd.org
CYSD-Plan, Karanjia
Mayurbhanj, Odisha
India-757037
Ph:[protected]/220574
Mob: [protected]

I called for repairing and the service centre asked me to pay the amount as an advance and I paid the advance one week before. I am in kanchipuram. The service centre told me that the service will be within three days. But I am calling the service centre daily and the answer is tomorrow.Five tomorrows gone. The mechanic have not yet come. The advance amount is in their hand. I am helpless. I donot know how to bring the mechanic to our house for the service of my fridge. I am expecting at least today the mechanic will come. Dated 28/5/2016

We have purchased the 01 no. Split ac of model & make electro lux in delhi, and installed by your engineer in april'2016 but from last fifteen days water is continuously leaking from indoor and for this we have requested to your service centre personal over customer care no. [protected] with complain no is edel[protected] on[protected]. Even after the commitment to repair within the 48 hours, one of your engineer (Mr. Umesh - [protected]; [protected]) came and only click the photo of our ac and told that installation was wrong. After that we continuously talk with you service centre personal as well as your a. S. I. Mr. Deepak kumar on his mobile no. [protected] but till date nothing initiation has been taken by you people. Suddenly yesterday i. E., on[protected] we received a message that your call has been closed. Lastly, we are informing you by this mail as a reminder to you otherwise, we will be bounded to take appropriate action in the matter. Pl treated it’s as final approach to you. Hoping requisite reply from your end as the pick summer is going on.

I bought a Electrolux 1.5 ton split AC from vijaya sales sector 29 gurgaon on 22nd may 2016. it was supposed to be installed on 24th may( as per the SMS i recieved ). phone numbers given were-[protected], 96433166. Engineers name is Mr Mahesh. But he said that he is busy with works so gave me time on 25th may 9am. no one arrived till now and interstingly not picking the phone calls. Highly unprofessional conduct and very frustating too.

Dear sir,
I have a 1.5 ton split ac of your brand in my house. Since 17/5/2016 it developed some problem and i had booked a complaint the complain no being ebsr[protected]. I got a sms that i will be getting a call within 2 hrs. I got the call on 21/5/2016 3 pm. I. E. 96 hrs later. And as of now the engineer is yet to come to service my ac. I have only one question for you. Does electrolux provide after sales service? Because i realise it does not. And it should be told to customers when they go to buy any electrolux product.
Kiran kumar mishra
Bhubaneswar - odisha

It is to convey my huge dissatisfaction wrt to your AC servicing staff/engineer. I have registered complaint for my split AC nearly 2 weeks back since your sub standard equipment suffers from gas leakage problem every other day. I have been charged nearly 3500 Rs now which is seemingly wastage since your staff can't repair or due to reasons known only to them, I was (over)expecting some amount of professionalism from Electrolux but seemingly behavior such as staff not picking up phone, making unnecessary visits without identifying underlying problem is common practice at your end unlike more professional of Samsung/lg kinds. I don't need any calm replies, just prove me at least you can repair the AC after taking the money. If not better stop befooling customers with this substandard brand.

Have purchased a washing mechine ef 60er wh eliteca 6 kg from ideal home appliances. Now i reported a complaint in water inlet on[protected]. Nobody has attented. One service engineer mr jishnu ([protected]) called as and ask me "we never ask to buy this washing machine so we are not responsible for this complaint)
Ir, is it the way of customer service...)
By gopan
[protected]

Hello team,

My fully automatic washing machine stopped working & i raised a complaint
Ome technician visited my place & said this the sensors needs to changed.
He said he will come the next day & its been 4 weeks he is not turned back or receiving my calls. His number is:[protected]

Heights is he has blocked both mine & my husband's number.

Please help
Regards
Nancy

On 9th april, 2016, we purchased an electrolux ac whose details are given below:
A-eletrolux 1.0 ton, 5*, white.

More details can be found in the attached bill.

The purchase was done from harmony house pvt. Ltd, baishnabghata patuli township, kolkata 700094.

During purchase of the ac, we were promised again and again about free basic installation.

We were approached by the electrolux through sms:

"we have allotted your call to engineer esha - [protected], [protected]), pls provide him this code s41645 only after satisfactory job completion"

When the engineer came to do the installation, they demanded a fitting charge of inr 1500 which was taken by the local electrolux customer service provider(Cooltech corporation).

We would like to know if we were eligible for the free basic installation then we should get back our money back else we would take up the same with the company in consumer forum for misleading promotion..

Please guide and help for our grievance.

My Refrigerators is in warranty period for 5 yrs. it not 1 years is completed and cooler is not working . i called cust care they ask me to charge for rs 2500rs . however its in warranty period.
if its in warranty period then why he asking charge . i thought to raise this issue to goverments and consumer complain to making fool of customers like this .

please do needful . i need to change its asap.

please [protected]@91 [protected]

Bangalore

hosakerehalli new extension