Electrolux India Complaints & Reviews

Hello,

I have purchased "ELECTROLUX AC ES12MSC (5 STAR) 1T SPL" from Vijay Sales Panvel and it was installed on 6th March 2015.

However, within 4 days of Air conditioner installation, it gets water leakage issue from the inside set of AC.
I want to know why it is happening within 4 days installation, I mean so early. It is supposed to be a new product right?
What kind of bad quality product, you are providing to the customer?
This is really difficult situation for me to understand. Instead making me feel cool, your product-AC makes me wet by leaking water.

Also, it does not provide cooling properly. Why is it so?

Please help me understand this situation.

I have already raise the issue to your customer care on the 10th March '16.

However, water leaking issue so early and not cooling properly issue is really disappointing for me although "Electrolux" is well know brand in the market.

My AC is covered under extended warranty for two years by ELECTROLUX and I have paid to the company for this extended warranty for 2 years an amount of 3600/- through cheque No. 154967 HDFC BANK.
According to the Electrolux document No E86 2853 my warranty is valid till 24/04/2016 .
I have registered a complaint to the customer care center on 01/05/2015 (complaint No EDEL[protected]) regarding the cooling problem in my Window AC 1.5 Ton (Model no WB 52).
The Engineer visited my house with in 2 days of complaint registration and found that the condenser is not working properly due to some leakage in it. He assured me that another team will visit to complete the Job.
After 1 or 2 days the second team visited and tried to repair the condenser but during the repair the condenser got damaged. The engineer assured me that we will change it.
From that day my family is suffering. More than 8 months passed but no any proper solution is given from the company. My complaint was closed from the company on 08/05/15 with out solution. After that I have registered another complaint on 09/05/15 (EDEL[protected] it was also closed on with out solution. Another complaint registered on 01/06/15 (EDEL[protected] and was closed again than another complaint registered on 6/4/15 (EDED[protected]) and is canceled on 19/6/15 with out completing my job.
Thereafter it be came a regular practice for me to register a new complaint every week and every complaint closed with out completion, During this period of 8 month I have talked to many high level officials of the company regarding my issue they always realized my problem and assured me to handle it on priority basis but no any action is taken. I have to call to customer care and to service center officials more that 100 times but no solution of my problem is still given. I have talked to almost every key person of the service center (Mr Parveen [protected] Delhi head) Mr Qamar Khan, Mr Sachin, Mr Sudesh, ) It became my routine job to call them every day 2-3 time but still no any proper solution is provided.
After the winter started I stopped to register new complaints but now when the summer is starting again registered a complaint on 25th Feb, 2015 and the same happened again that my complaint is closed with out completion on 1st of March. I again registered a complaint on 2nd March.
Actually The required part of my AC is not available to the company that's why they all are only passing the time and trying to makeup it with unstable parts witch is not comfortable with the AC model.

My request is to the honorable court to take an action against the company and help me to provide a proper solution for the problem

I bought an Electrolux refrigerator on 23 June 2014. Its compressor stopped working on 1 February 2016, well within the warranty period. The man who came from United Home Care on 6 February to replace the compressor found, after installing the new unit, that it was defective. It had not been checked beforehand.

The man had also come without informing me, and as a consequence I had to cancel an appointment with my physician. Finally, he put several dents on the cabinet while moving the refrigerator around. The compressor was finally replaced on 8 February -- but my refrigerator now looks battered.

In response to every e-mail message, whatever its content, electrolux.[protected]@pemail.in sends the same pre-written platitudes. Five days after my first message to Electrolux, their Area Service Manager Mr. Deepak telephoned: but he had not had the sense to read the e-mail exchanges.

We have already raised the complaint on our washing machine on Dec 1st. Its been almost 2 months to get resolved. I have never ever heard customer care like this. Our washing machine is not working properly. Look into it at the earliest.

Sir your product itself shows 3yrs warranty on magnetron my puchase bill shows 3months for expiry but ur callcentre experts says only 2yrs for magnetrons pls conferm ths to get my product service.complaint no ECCC[protected].

I have bought a microwave and then after quite a long time it wasn't working..I called the service center, therefore, 1 person came and examined and said transformer was not working.He couldn't repair it at that time because he didn't had the sufficient parts at that moment.With diiferent responses abot defects and the price they somehow repaired at last by cheating me with the money After this all also it wasnt over at alll WHAT TO DO?? AS they came and examined it and repaired itAlls good with money but damaged my turntable??? my turntable was working and turning until they had repaired but then it sometimes moves then stops?? Really salute those company officials???wonder!!!

Customer service of electrolux is a nightmare, you have to complaint at least 7 times to get technician visit. And not only this, technician of electrolux do not have skills to even understand the problem going on with the refrigerator. And when you tell this to customer care, they will shout on you that why you keep on complaining for same thing again and again :(. They have changed the compressor 4-5 time with no positive effect. Last week a technician changed the compressor again and my refrigerator is not working since then. My family is surviving without refrigerator since a week. Its such a torture to own a electrolux product. First it wont work properly. Then you have to complain 7-10 times to get a technician visit. Their technician have no knowledge to even understand the problem. Their manager call you and shout on you that why do you keep on complaining again and again. My refrigerator is not working at all and I am surviving without it since a week.

I have an issue with Electrolux washing machine for last two months.I have registered complaint with this no. of mine. i.e:[protected]. Sad part is that they are unable to resolve my issue.They have even taken the washing machine and promised to return it by last Saturday.Now no body is picking phone. I am fed up of there service. The no. that I have which is there shift cell.:[protected], Now nobody is picking my phone. I have the no. of there service head whose name is Deepak. He too is not picking the phone.[protected]. Please take action against them.My family is suffering because of this. Please contact me:[protected]

Hi, Kindly refer our complaints no [protected]dt 24/11/2015.Till now no settlement reached. Some tech came and without our signature he has entered in the book and went away stating some parts to be replaced. The is the way you treat the customer?. I want the settlement immediately to avoid contacting consumer forum. regards radhakrishnan [protected]

I bought a microwave from the renowned company ELECTROLUX I used very less and the microwave is still new, but suddenly, the microwave stopped working .I called the service center, therefore, 1 person came and examined and said transformer was not working.He couldn't repair it at that time because he didn't had the sufficient parts at that moment. Well, done he went and then two more persons came . Now begins the story, they are now saying that the rectifier i.e the diode was not okay, it needed to be changed. You see, two times two people coming and saying different defects from the same company for the same product. Okay, helpless had to do it.i paid for all.Think should share SERVICE CHARGE taken Rs 450. and net money for parts and all taken was Rs 900 to me. THE VERY FIRST POINT on talking to the call center, rural service charge was Rs 400 and urban i.e city, town charge is Rs 300.now i live in the main locality of a town i.e Kharagpur. Money taken from me was more than rural as well as more than urban i.e Rs 450 plus the parts charge. SECONDLY, two times two recordings diode and transformer, which one to believe or say they are cheating???? the diode or the rectifier was such a small object and the price was Rs 450 if i leave the charge Rs 450 for fake service.(think so ). Thirdly they never showed the parts i.e which company it were, what was the printed price, etc, and etc and told no warranty, guaranty for these parts. Now, as my micro oven bulb was not working they returned again and then took the price of the holder and the bulb as Rs 220, saying company has fixed this price and it doesn't comes without a holder. After returning, on inquiring about my query about the service charge they are saying for a simple microwave it is Rs 300 and for grill, convection, etc it is Rs 450. IF THIS IS TRUE THEN WHY WERENT I INFORMED AT THE CALL CENTER OR AT THE SERVICE CENTER. IF THIS IS SUCH A CONDITION, WHY WOULDNT I REPAIR FROM THE LOCAL PEOPLES WHO WOULD DO THE SAME BUT AT AN ORIGINAL PRICE, WHY FROM THE COMPANY THEN?????????? My contact number [protected]

I bought a microwave from the renowned company ELECTROLUX I used very less and the microwave is still new, but suddenly, the microwave stopped working .I called the service center, therefore, 1 person came and examined and said transformer was not working.He couldn't repair it at that time because he didn't had the sufficient parts at that moment. Well, done he went and then two more persons came . Now begins the story, they are now saying that the rectifier i.e the diode was not okay, it needed to be changed. You see, two times two people coming and saying different defects from the same company for the same product. Okay, helpless had to do it.i paid for all.Think should share SERVICE CHARGE taken Rs 450. and net money for parts and all taken was Rs 900 to me. THE VERY FIRST POINT on talking to the call center, rural service charge was Rs 400 and urban i.e city, town charge is Rs 300.now i live in the main locality of a town i.e Kharagpur. Money taken from me was more than rural as well as more than urban i.e Rs 450 plus the parts charge. SECONDLY, two times two recordings diode and transformer, which one to believe or say they are cheating???? the diode or the rectifier was such a small object and the price was Rs 450 if i leave the charge Rs 450 for fake service.(think so ).

I have bought a Microwave Oven model number C23J101 one month ago. The store assured me that the engineer will come within 7 days for the demo at your home. But due to bad customer service the engineer hasn't came yet. I had contacted the store guy for the same issue and he responded me by saying that he has already processed the request. After not getting the good response from the store I had called the Electrolux customer care representative and he had followed the same procedure. He again forwarded the request to the engineer and said that the person for demo will come in 24 hours. But as usual it wasn't happened. Then I called them again and they asked me to call the service center. I called them and the person sitting at the service center didn't know what is happening and he responded awkwardly. Two days later on Thursday 10th December I again called customer care and I asked her to connect with ASM. He assured me that the engineer will come to your home by Monday 14th December. And again it didn’t happen. I am still waiting for him. I don’t know what is happening. I don’t know what Electrolux is doing. It is such a big brand and genuinely I don’t want to complaint but what should I do now? What is the use of purchasing the product? Electrolux is hurting their reputation. Who wants to buy their products if they cannot look after a small issue? I am afraid that if something will happen with my product then what will I do? The service is really really poor. Please help me Electrolux if you really care about your customer rather than just keep selling.

Washing machine is having problem within one year of purchase. Pathetic service & No solution to problem even for many weeks. Purchase Model : Serena/Serena Elite Capacity : 6.5KG Manufacturing : July 13 Purchase : 14th Nov. 2014 Problem 1 : Pulsator issue : We have called many times to Electrolux . Send Photograph of pulsator through “whats-up” on 14th October 2015. Electrolux guy came on 15th October & have taken the Pulsator. For many weeks they have neither provided solution nor returned the old Pulsator. Ultimately we have purchased Pulsator for different company & somehow try to fit inside the machine Problem 2: Last week there was some issue, probably specific to power supply. I have requested on 9th December with complain no EGZB[protected] .This time again your guy came, said issue in chip but no solution proposed. Neither he has taken the PCB part. Again we have to take support from outside, which could not resolve. Meantime I called you for support as machine is under warranty. I have taken the machine part to Noida, near to your center (which I could not found) as your Technical support people (Vinay) confirmed they will collect it from me but you have not collected it . I have waited #30 minutes there for your people Before Problem1 & Problem2, i contacted Electrolux on 6th july 2015 related with drying issue as clothes was wet after washing but in vain. Now i am going to file complaint in Consumer Court.

This is Akhilesh Gupta. I purchased a Electrolux Top loaded Washing machine on Oct 2014 and it is having 2 year warranty service. The washing machine was not working properly so I registered a complaint with Electrolux and the customer care executive given the call Number as (EIND[protected]) on 3 Dec' 15 & (EIND[protected]) on 27 – Nov' 15 and they assured me that the repair work will be done within 24 working hour. But nobody visited our house afterwards and the washing machine is not working till now. I called several time to the Electrolux customer care and they provided, mukesh patil contact +91-[protected] and told that he is the area chief service manager, I contact him on 8 dec'15 & he assured engineer will visit the location within 24 hrs and resolve the issue ASAP, but nobody is visited. I called again Mr. mukesh patil on +91- [protected] on 10 dec'15 and again I request him to resolve the issue but he told engineer will visit today, again nobody is visited I called again Mr. mukesh patil on +91- [protected] on 12 dec'15 and again I request him to resolve the issue but he told engineer will visit today I called him several times from and he assured each time saying it will be repaired within 24 hours. I just want to know as you assured earlier whether my washing will be repaired today or not. My washing machine detail ELECTROLUX 6.5KG ET65SARM TOP LOADING FULLY.

Hi sir/mam, I want to inform you that I m facing lot of problem regarding my electrolx refrigerator .And the Service was very worst...The problem is that, Near the the cooler i was heard some sound...So that i called to the customer care executive and fixed the complaint.AFter that engineer came and told that, it's a normal sound only...No Problem. And for this he asked 375 rs for coming alone...Very Worst Service, , , , Don't Buy Electrolux Refrigerator...The guy name is Saravanan Coimbatore.

Dear sir/mam, I want to inform you that I m facing lot of problem regarding my electrolx refrigerator As it was having problem so Iogged call with customer care but engineer amit had came to fix the issue and collected the 375 rs for coming but after that I m facing lot of problem as fridge is not getting cooled as much required .He did not informed me about changing of self as I have been informed by calling customer care just right now, please request u to resolve the issue asap .And tray is also pending for long time so pls resolve and send engineer asap. Looking for your kind reply . Thanks and Regards, Tarun Rathi mobile no :[protected] address :fc-76 salt lake sector 3 kol-700106

I buy a refrigerator at patna sumata sale on dated 04.07.15 and deepfreezer cover broken automatically after 7days of purches. then i complain sumata sales, Kankarbagh patna, he said ok then from 15th days ago my refrigerator not work and again i complain to sumata sale and they give me complain no EPAT [protected]. After one day one member Gaurav kumar came and said i see your complain and next day i work on this. At evening i received a massage your call has been closed. How this possible that customer complain not solved and they say your call has been closed. if this is your company reputation than i suggest every one to not purchases any material who made bt electrolux.

Please provide as much information as possible...i have purchased an electrolux washing machine in the year 2010.the drainage system has developed snag resulting drainage of water.i had complained to insta care saheed nagar bhubaneswar.the mechanic took rs 300 as service charge but the drainage continuing .insta care was requested to provide service parts but after 20 days it is not resolved.

This is Naveen Krishna. I purchnased a Electrolux Top loaded Washib g mahine on Nov 2014 and it is having 2 year warranty service.

The washing machine was not working properly so I registered a complaint with Electrolux and the customer care executive given the call Number as ECCC[protected] on 26-Oct-2015 and they assured me that the repair work will be done within 24 working hour.

The next day a service engineer named Jhonshon( Mobile Number: +91-[protected]) visited our house the address is provided as below. He assured that the washing machine required a part which will be coming within 2 days and he will repair it with in 2 days.

But nobody visited our house afterwards and the washing machine is not working till now.

I called several time to the Electolux and they provided your number +91-[protected]. and told that you are the area chief engineer.

I called you several times from and you assured each time saying it will be repaired withing 24 hours.

I called again on 6-Nov to this number +91-[protected] and you assured that the parts are available and washing machine will be repaired on Saturday(7- Nov)

Today Morning I called again to Jhonson(+91-[protected]) and he assured me saying he visit my house evening and epair the machine.

But afternoon he told that the part is not avialble and he will not be able to repair the washing machine. Also he told that You(Pasha) is not giving the parts to him.

I tried to call(+91-[protected]) you several time today afternoon but it is either busy or you are not picking the call.

I tried to call Philomina(+91-[protected]) but the phone is switched off.

I just want to know as you assured earlier whether my washing will be repaired today or not.


My washing machine detail

Sr No Product Name SKU


1 Electrolux ET65STRM[protected]

I bought electrolux mini fridge. And still in under warranty period.Now its not working, I already raised a complaint on 16/10/2015(comp no ECOC [protected]), 15/11/2015(comp No ECOC[protected] and I've called them more than 5, 6 times, but no result. Now company person also not response properly. Kindly do the needful.And please rethink about your costumer service.Am also ready to pay something if it is required.