Electrolux India Complaints & Reviews

My Refrigerators is in warranty period for 5 yrs. it not 1 years is completed and cooler is not working . i called cust care they ask me to charge for rs 2500rs . however its in warranty period.
if its in warranty period then why he asking charge . i thought to raise this issue to goverments and consumer complain to making fool of customers like this .

please do needful . i need to change its asap.

please [protected]@91 [protected]

Bangalore

hosakerehalli new extension

Dear team,

Date of purchase : 01/12/2012
Model no : w/m es60cdwh
First complaint : 22/07/2015 for repair of machine
During repair, the technician not attended properly and removed buzzer connection ( ref bill no. 2278 dtd 22/07/2015 for rs. 400.00 by bangalore service centre).
Second complaint : 02/04/2016 for leakage of water and replacement of buzzer. (Ref bill no. 2472 dtd 02/04/2016 for rs. 750.00 by bangalore service centre).
After repair, it is noticed that the repair was not done properly. Water is still leaking, electrical shock near buzzer area, spin auto stop (When lid is opened). The matter was complained to bangalore service centre. The manager spoke where recklessly and abused with filthy language. Chanllenged to the manager i will pay rs. 1000.00 is the fault is due to not porper repair. The bangalore service centre will send a technician with half knowledge ( mr. Saleem [protected]) both the times.
As there was a reckless attitude by the service centre, an online complaint was given vide eblr [protected] on 1st april 2016. So far the service call was not atteneded. My request is not refer the repair to bsc as there not capable of handling complaints in proper way. They were poor in technical knowledge on the service. Hence i requested to refer to seperate service centre in b'lore and need to attended by qualified technican. From the past one month i am facing the problem and there is nobody is take care of the call. I am planning to refer to consumer court with all the documents and records. There is a life threat due poor repair of machine where electric shock is noticed. I never saw such idiotic response to attend small repair. The matter will be escalated thro coutry head shortly on the service centre and technician and all persons involved to attend the customer service on time. Bupender kumar seems to be main culprit on the entire episode by engaging untrained technician and extract money from customers with cheap replacement of parts as well as making curstomer repeat their complaints to spin the money. This is an warning and ultimate call to attend the complain with a qualified technician otherwise you may face severe consequences. Regards : sriram[protected] / [protected]@yahoo.Co.In)

I wish to bring to your notice the sorry state of affairs of electrolux customer support department and the embarrassment me and my family members have gone through since we bought electrolux et70enerm 7kg fully automatic top loading washing machine vide serial no. [protected] online through flipkart via ws retail services pvt. Ltd. Vide their invoice no. # del_lhr_03l[protected] dt. 5.11.2015 .

Our troubles started with the purchase of the machine.

1. Firstly, the machine could not be installed and demo could not be arranged on expiry of more than 10 days of purchase/delivery of the machine despite our repeated followup calls with your service department and false assurances by them.

2. The demo arranged by the engineer was highly unsatisfactory, as the engineer deputed himself was not well versed with the functions of the machine, he admitted that fact and assured demo by another qualified engineer, the result being the machine could not be used for more than 15 days of it's purchase.

3. Somehow, the other engineer came after 3-4 days and installed the machine and explained the functions to operate the machine.

4. Within few days of operation we noticed too much of abnormal noise coming from the machine while in operation and very poor wash quality. Immediately a complaint was lodged with your customer service support department on the toll free number.

5. Here again, the engineer could attend the machine in 3-4 days. He came and simply did and external inspection and declared the machine to be normal.

6. Unsatisfied with the response, as the abnormal noise got ​further exaggerated we made another complaint and we were assured this time that the machine would be got inspected thoroughly by a senior service engineer. We made a complaint to your toll free number and we were also made to speak with your sr. Service executive mr. Nitish who assured to resolve the issue, however, despite the engineer visit the problem persisted as earlier.

7. Completely disappointed and frustrated with the poor response and false assurances, we decided to return the machine as per flipkart policy of sale and requested for return of the machine (Flipkart acknowledgement no od[protected] for return of machine) .

8. Within 1 day of lodging our request for return of machine we received call from your service engineer mr. Nitish assuring us to resolve the issue and advised us not to pursue the return with flipkart.

9. On repeated assurances, in good faith, we decided to keep the machine and dropped the return request.

10. Nothing happened thereafter and the problem continued we made various complaints/requests to resolve (Complaint no. Edel[protected] dt. 24.2016, reminder dt. 25.1.2016, no. Edel [protected] dt. 1.3.2016, reminder dt. 3.3.2016, 11.3.2016, 18.3.2016 but nothing happened.

A service engineer who visited our place after 2-3 days in response to our complaint no. Edel [protected] dt. 1.3.2016, accepted that there was a manufacturing defect in the machine due to which the tub was lying imbalance due to defective shockers/stays and thus making lot of noise during rotation, resulting in leakage of water through drain pipe during automatic water intake/to pup and it may also result in breakage of the tub and advised us not to use the machine as the critical parts including the tub assembly needs to be rectified and assured to arrange repair the machine in 5-6 days as the parts to be replaced were not in stock and were required to sourced from vendors. We insisted that the machine be replaced with new one as it had the manufacturing defect since we bought it and have been complaining about it but received false assurances on the same.

11. After expiry of 12 days we received a call from the service engineer that the part was now 'available' and your machine would be 'repaired' which we refused to allow as the machine had to replaced with the new one and not repaired, as it had 'manufacturing defect' at the time of sale. As a reputed brand/company electrolux is not supposed to sell a 'defective product' as 'new' to their customer.

13. On 18.3.2016, we once again lodged our complaint with electrolux service department and had a detailed discussion with mr. Gautam at 6.56 pm (Recording available) . Mr. Gautam was once again explained the problems in detail and also the fact that we were unable to use the machine for last more than 20 days and washing clothes by hand, despite spending huge money on an internationally reputed brand- electrolux.

He felt sorry for the same and assured to arrange the replacement of the machine as early as possible and confirmed having escalated the issue at the appropriate level.

Under the above circumstances and conditions you can very well understand our position and plight due to a very very unprofessional approach n treatment afforded to us by electrolux company officials.

As a last resort we are writing you this mail to press for replacing the defective machine sold to us by your elecrtolux with a new one, within 10 days from receipt of this mail, failing which we shall be compelled to escalate the matter at appropriate levels including the consumer court/legal recourse as we have exhausted patience now.

I have launched a complain in Electrolux on 20th of march-16, on 22nd of march-16 the service engineer visited to solve the problem, he changed the capacitor of the a.c. saying that the capacitor was not woking properly and charged me an amount of Rs.1500, again the very next day my a.c. started giving the same problem, it was not cooling properly, i called up the service engineer again for the problem on 24th of march, he assured me that he will come on 25th of march to recheck the ac, and from that day i am calling him till now but, i have not received any kind of reply from the service engineer, my complaint no. Is EBSR[protected]. I need to ask the company that i[censored] are not able to provide proper after sales services then why the hell are you selling the products

Sir,

My washing machine electrolux et70enerm 7kg fully automatic which i bought on 16-nov-2015 is not working properly. I gave complaint to electrolux customer care[protected] on 27-march-2016. And the reply was they will send a person to fix the problem. But today is 2-april-2016 and still nobody came to resolve the issue. Mean time i contacted 3 times again to customer care they repeats the same as early. This product is under warranty and there is no proper follow up from company while giving complaint.

Registered complaint call number is below.

Eccc[protected].

Expecting a resolution on this.

March regarding the change of gasket of my refrigerator (Emum[protected]). The concerned person came, charged rs 300, took away my original gasket and today, its 1st of april. I have made constant calls to follow up with the customer care, service representative, service agent and all possible responsible people. Thankfully, no one has any clue about it. Every time i call call, they have the standard statement, that the product will be delivered by the coming monday, but they don't bother to revert on it. I feel hopeless and frustrated and is planning to take it to the next level. I.E consumer forum. I have all the relevant details and documents to support my issue.

Thought of asking about your views about the situation. Thanks!

I had purchased Electrolux split ac 1.5 ton around 3 years back. When ever I call the customer service number for the Trivandrum office, they and the most incopetent person to resolve the issue. The Manager at the customer care centre even does not have the courtesy to call back and advice me that there could be a delay in. The technician to look into my concerns. Not at professional. Not sure as to why they keep these kind of people as manager (Trivandrum branch) when they are not such irresponsible and spoil info the brand name and value. The technicians they send are young kids max of 22 years and has no experience at all. They never carry the required tools to carry out the repair works such as ladders etc. They want the customers to provide them with the tools.
What more can I say. I would recommend that no one should buy Electrolux products. Better to switch to other brands with better customer service even though the price might be sightless on the upper hand.

I have taken the Electrolux AC online. I have received the AC on 21st March. I have given the installation on 22nd March (With complaint numbers EBLR[protected] & EBLR[protected] even though I don't know why I got 2 compliant numbers). Customer support team is promised to resolve this issue within 24 hours but even after 1 week electrolux not able to install my AC.

My complaint is allotted to Engineer Abdul - [protected]. He has sent couple of persons for installation on Satruday 26th March who are not competent enough to install AC. They were giving something or the other reason and asked Rs.2500/- on top of Rs.1500/- (installation charges). When I try to call Mr. Abdul he has kept our call in rejection mode so that whenever I call him I was getting engauge tone.

After calling 20 times to customer care I have received another number [protected] Mr. Jagadeesh who's phone was ringing but never lifted the phone.

After calling another 5 times to customer care, they have given another number to call [protected] Mr Bhupendra Kumar Singh on 28th March. Mr. Bhupendra has lifted the phone and try to solve the case.

This time I got the call from Mr. Abdul to whom initially compliant was allocated on 28th night. This time this person was very rude and said he will send the engineer to install on 29th March. During his conversation he doesn't have any regret and once again talking about money to install i.e., Rs. 1, 500/-.

The overall experience that I had with Electrolux customer care is not good. Still I don't know when the AC will be installed.

1. One March 16 I had raised a customer care request for the “grill” function not working on my machine.
2. On recalling the call center on Mar 18, I finally had a service engineer visit me on March 19. He said the PCB needs to be replaced and that he will need to take the PCB to service center to get the appropriate PCB
3. I told him that the heating function is more important for us (I don’t have a cook these days and my wife is staying alone with my son, as I am traveling extensively). He promised to sort it out by end of the day and ensure he either fits back the old PCB or a new one. His number is [protected]
4. On not hearing from him till evening, I called him on March 20 and he said he was going to confirm by 11 am on March 21st and make sure I do not have to suffer. From March 21 morning, his phone was not accessible.
5. I reached out to Mr. Bhupendra (CALL CENTER have me his numbers [protected]) – who was continuously busy on phone – but finally when he spoke, assured me that things will be taken care of.
6. After an hour later the service center called up to tell me that there was no one at their center and they can only sort out by March 24 or 25. I told her that does not work for me and I needed the old PCB to be fixed back so that at least the heating function worked for me. She disconnected the phone
7. I called Bhupendra again who said that he can only call the owner of the service franchisee but cannot interfere beyond that.
8. 2 hours passed by and I called Bhupendra again and he said the owner has said that something will be done by the next morning i.e. March 22 morning
9. Finally on March 22 evening a different service engineer came and fixed a PCB. The display looked tilted which was pointed out by my wife but he behaved rudely with my wife and insisted that everything is same as before. On using the microwave today morning, my wife realized that the heating function is not working. His number is [protected].

Please help urgently. I made a mistake asking for the grill function to be repaired. Please at least ensure that my heating function is restored.

Rgds
Aditya

I have complaint so many times past 5 months but nobody will provide us resolution.
Complaint No : EDEL[protected].
1)
Service Engineer Name : UMESH.
He was taken charged ₹ 800 for changed relay but its not Electrolux relay.I seen Electrolux relay but not look like this same as installed by engineer umesh.

2) He was taken service charge ₹350 but correct charge is ₹ 300.

3) His behaviour is also not well.

I have already escalated this case to below mention persons but not getting any response

1) Mr Sachin ( Service Centre Incharge) +[protected]

2) Mr Deepak ( South Delhi Area Manager) +[protected]

3) Mr Praveen ( Manager ) +[protected]

Again same engineer visit for complaint No :EDEL[protected]

He charged for gas filling below mention

1) Service Charge ₹ 300
2) Gas ₹ 600
3) Transportation ₹ 400
4) Dryer ₹ 400

I have both bill.
I hope you will look into this on priority.

Hello,

I have purchased "ELECTROLUX AC ES12MSC (5 STAR) 1T SPL" from Vijay Sales Panvel and it was installed on 6th March 2015.

However, within 4 days of Air conditioner installation, it gets water leakage issue from the inside set of AC.
I want to know why it is happening within 4 days installation, I mean so early. It is supposed to be a new product right?
What kind of bad quality product, you are providing to the customer?
This is really difficult situation for me to understand. Instead making me feel cool, your product-AC makes me wet by leaking water.

Also, it does not provide cooling properly. Why is it so?

Please help me understand this situation.

I have already raise the issue to your customer care on the 10th March '16.

However, water leaking issue so early and not cooling properly issue is really disappointing for me although "Electrolux" is well know brand in the market.

My AC is covered under extended warranty for two years by ELECTROLUX and I have paid to the company for this extended warranty for 2 years an amount of 3600/- through cheque No. 154967 HDFC BANK.
According to the Electrolux document No E86 2853 my warranty is valid till 24/04/2016 .
I have registered a complaint to the customer care center on 01/05/2015 (complaint No EDEL[protected]) regarding the cooling problem in my Window AC 1.5 Ton (Model no WB 52).
The Engineer visited my house with in 2 days of complaint registration and found that the condenser is not working properly due to some leakage in it. He assured me that another team will visit to complete the Job.
After 1 or 2 days the second team visited and tried to repair the condenser but during the repair the condenser got damaged. The engineer assured me that we will change it.
From that day my family is suffering. More than 8 months passed but no any proper solution is given from the company. My complaint was closed from the company on 08/05/15 with out solution. After that I have registered another complaint on 09/05/15 (EDEL[protected] it was also closed on with out solution. Another complaint registered on 01/06/15 (EDEL[protected] and was closed again than another complaint registered on 6/4/15 (EDED[protected]) and is canceled on 19/6/15 with out completing my job.
Thereafter it be came a regular practice for me to register a new complaint every week and every complaint closed with out completion, During this period of 8 month I have talked to many high level officials of the company regarding my issue they always realized my problem and assured me to handle it on priority basis but no any action is taken. I have to call to customer care and to service center officials more that 100 times but no solution of my problem is still given. I have talked to almost every key person of the service center (Mr Parveen [protected] Delhi head) Mr Qamar Khan, Mr Sachin, Mr Sudesh, ) It became my routine job to call them every day 2-3 time but still no any proper solution is provided.
After the winter started I stopped to register new complaints but now when the summer is starting again registered a complaint on 25th Feb, 2015 and the same happened again that my complaint is closed with out completion on 1st of March. I again registered a complaint on 2nd March.
Actually The required part of my AC is not available to the company that's why they all are only passing the time and trying to makeup it with unstable parts witch is not comfortable with the AC model.

My request is to the honorable court to take an action against the company and help me to provide a proper solution for the problem

I bought an Electrolux refrigerator on 23 June 2014. Its compressor stopped working on 1 February 2016, well within the warranty period. The man who came from United Home Care on 6 February to replace the compressor found, after installing the new unit, that it was defective. It had not been checked beforehand.

The man had also come without informing me, and as a consequence I had to cancel an appointment with my physician. Finally, he put several dents on the cabinet while moving the refrigerator around. The compressor was finally replaced on 8 February -- but my refrigerator now looks battered.

In response to every e-mail message, whatever its content, electrolux.[protected]@pemail.in sends the same pre-written platitudes. Five days after my first message to Electrolux, their Area Service Manager Mr. Deepak telephoned: but he had not had the sense to read the e-mail exchanges.

We have already raised the complaint on our washing machine on Dec 1st. Its been almost 2 months to get resolved. I have never ever heard customer care like this. Our washing machine is not working properly. Look into it at the earliest.

Sir your product itself shows 3yrs warranty on magnetron my puchase bill shows 3months for expiry but ur callcentre experts says only 2yrs for magnetrons pls conferm ths to get my product service.complaint no ECCC[protected].

I have bought a microwave and then after quite a long time it wasn't working..I called the service center, therefore, 1 person came and examined and said transformer was not working.He couldn't repair it at that time because he didn't had the sufficient parts at that moment.With diiferent responses abot defects and the price they somehow repaired at last by cheating me with the money After this all also it wasnt over at alll WHAT TO DO?? AS they came and examined it and repaired itAlls good with money but damaged my turntable??? my turntable was working and turning until they had repaired but then it sometimes moves then stops?? Really salute those company officials???wonder!!!

Customer service of electrolux is a nightmare, you have to complaint at least 7 times to get technician visit. And not only this, technician of electrolux do not have skills to even understand the problem going on with the refrigerator. And when you tell this to customer care, they will shout on you that why you keep on complaining for same thing again and again :(. They have changed the compressor 4-5 time with no positive effect. Last week a technician changed the compressor again and my refrigerator is not working since then. My family is surviving without refrigerator since a week. Its such a torture to own a electrolux product. First it wont work properly. Then you have to complain 7-10 times to get a technician visit. Their technician have no knowledge to even understand the problem. Their manager call you and shout on you that why do you keep on complaining again and again. My refrigerator is not working at all and I am surviving without it since a week.

I have an issue with Electrolux washing machine for last two months.I have registered complaint with this no. of mine. i.e:[protected]. Sad part is that they are unable to resolve my issue.They have even taken the washing machine and promised to return it by last Saturday.Now no body is picking phone. I am fed up of there service. The no. that I have which is there shift cell.:[protected], Now nobody is picking my phone. I have the no. of there service head whose name is Deepak. He too is not picking the phone.[protected]. Please take action against them.My family is suffering because of this. Please contact me:[protected]

Hi, Kindly refer our complaints no [protected]dt 24/11/2015.Till now no settlement reached. Some tech came and without our signature he has entered in the book and went away stating some parts to be replaced. The is the way you treat the customer?. I want the settlement immediately to avoid contacting consumer forum. regards radhakrishnan [protected]

I bought a microwave from the renowned company ELECTROLUX I used very less and the microwave is still new, but suddenly, the microwave stopped working .I called the service center, therefore, 1 person came and examined and said transformer was not working.He couldn't repair it at that time because he didn't had the sufficient parts at that moment. Well, done he went and then two more persons came . Now begins the story, they are now saying that the rectifier i.e the diode was not okay, it needed to be changed. You see, two times two people coming and saying different defects from the same company for the same product. Okay, helpless had to do it.i paid for all.Think should share SERVICE CHARGE taken Rs 450. and net money for parts and all taken was Rs 900 to me. THE VERY FIRST POINT on talking to the call center, rural service charge was Rs 400 and urban i.e city, town charge is Rs 300.now i live in the main locality of a town i.e Kharagpur. Money taken from me was more than rural as well as more than urban i.e Rs 450 plus the parts charge. SECONDLY, two times two recordings diode and transformer, which one to believe or say they are cheating???? the diode or the rectifier was such a small object and the price was Rs 450 if i leave the charge Rs 450 for fake service.(think so ). Thirdly they never showed the parts i.e which company it were, what was the printed price, etc, and etc and told no warranty, guaranty for these parts. Now, as my micro oven bulb was not working they returned again and then took the price of the holder and the bulb as Rs 220, saying company has fixed this price and it doesn't comes without a holder. After returning, on inquiring about my query about the service charge they are saying for a simple microwave it is Rs 300 and for grill, convection, etc it is Rs 450. IF THIS IS TRUE THEN WHY WERENT I INFORMED AT THE CALL CENTER OR AT THE SERVICE CENTER. IF THIS IS SUCH A CONDITION, WHY WOULDNT I REPAIR FROM THE LOCAL PEOPLES WHO WOULD DO THE SAME BUT AT AN ORIGINAL PRICE, WHY FROM THE COMPANY THEN?????????? My contact number [protected]