Electrolux India Complaints & Reviews

My complaint is still pending

Electrolux — MOTOR NOT WORKING

Customer name :Mr. Dharmender S/o partap Shastri
Address : main road village guddha,jhajjar-124103
contact number : [protected],[protected]
product- electrolux washing machine ,7.0kg
fault- motor and gearbox not working

sir,
there is some internal problem in my refrigerator.colling process is not working properly.i have already complain three times.(insta care & services).so please help me.my sl.no-KEL, E245 O-ZONE PREMIUM.
THANKS


PHONE NO-[protected]

i purchased electrolux ac(1ton) two yrs ago nd facin problems fromthe same time .i also complaint at my dealer nd service centre but unable to get any service.now also am havin prolbem wit my ac regarding coolin nd i also complaint in service centre but there behaviour is realy very bad.till now m with the same prolbem coz theres some techiniqal defect nd no normal mechanic is goin lokin for the problem.someboday pls tell wat to do .. m feeling helpless

Good quality of electrolux refrigator- since i have one arefrigrator writen on it:Refrigerator Manufacturers by appointment- suction cleaner Refrigrator Manufacturers
Electrolux
Made in England
This refrigrator I bought it from one friend whow got it from his fathor and the fathor bought it from one British man during the period that England was conquard Sudan .The refrigrator is working properly till now !!!.It is in Sudan now

I put a complin no kol[protected] dt.14/3/2009 in the name ofMANOJ KUMAR AGARWAL for washing machine(electrolux fabriguard)for the fault of watersupply nobs, wash selecter nob is broken and washing wheel is creatin some sound by loosing its scroo.Technicion visited on 16/3/09 but he took no action on that date by saying that the part is not available at present.He charged Rs.250 for visiting for saying service charge and told me to solve this problem in two to three days, after that no action is taken till now dt11/9/09.
I call S.L.Enterprise(howrah) sevral time but there is no responce.

Electrolux-Washing Machine — complaint for not attending after sale service on request too

I had purchased a Elecrolux Washing Machine from M/S Arvee Sales Corporations. Lajpat Nagar New Delhi. We launched a comlaint on dated 8.11.2007
The complaint was attended by a Electrolux representative who told us that a part of the above faulty washing machine needs to get replaced and left the machine opned by assurimng us to attend immediately but still we are in wait and no one has come to attend the complaint on repeated phone calls from our side.
Keeping in vew the above grievance you are rewquested to pl. do the needful in the matter and oblige.
Shakeel Ahmed Khan
341/65Ghaffar Manzil
Jamia Nagar, New Delhi-110025
Ph.[protected]

Dear Sir/Madam
I have purchased a split air conditioner in it remote censor is not working please large my complaint and give me the sollution or the telephone number of lucknow service centre.

Regards
Amit Trivedi
Alambagh
Lucknow

Dear Sirs, Mrs,

Complaint : Electrolux Bali, Indonesia - service center - poor service

Mid March 2008 did we buy a Microwave Electrolux with type number EMS2840S in Denpasar, Bali, Electric Center, shop tel. +62.361.255.080

Untill February 2009 didn’t we have any complaint about the machine but suddenly he stopped turning. We called, they didn’t want to come over, we had to bring him to the place where they can repair them somewhere 20km away from here. We don’t have a car so after many telephone calls, they picked him up with a motorbike and after 1 week we had him back …. Repaired. We had to pay US$ 18 but we didn’t do it because it was still in the period of guarantee. Strange storey. We especially bought an Electrolux because thought the service should be better than other brands.

A few weeks later, end March 2009, he stopped again, the same problem. I called, they came and took out the previous motor. My husband was also watching and saw the ‘new motor’ from the reparation in February was just an old repaired motor, so we understood why he was broken again … you can imagine we were very disappointed … the technician took the broken motor with him because we didn’t want he should take our Microwave again with him on the motorbike with the risk that he came back totally destroyed ….

I called and called and called, almost every day. My contact person is KRISTINA, in Denpasar, Bali, Indonesia, lucky that she speaks English … tel. +62.361.264.901
She said the new motor was ordered … we waited again…. It became early May, so abt 5-6 weeks after the 2nd problem had started and she said that she was very sorry but the technician ordered 2 times the wrong motor in Jakarta…. Of course not a very good thing to do of him, lucky she admitted his stupidity … I asked her to give us a brand new Microwave because 5-6 weeks without a microwave is not what we want of course !!
She promised us to bring a second hand so we could use a microwave again. They should come on the Saturday the 2nd of May at 5pm. We came back home 4pm to be sure be at home but you can guess … nobody came … after I did call the Monday, they were bringing a second hand on the Tuesday, same type but, and maybe I better make a picture, he is dirty and also when we opened him there was a smell in it, so bad we even couldn’t put him in our kitchen, it is really impossible. We are Europeans and like very clean things, the machine they were bringing here was totally the opposite … very very poor service again !!!

Now, it’s 15 May 2009, I almost call them every day, have spend a huge amount on telephone bills already, the motor is still not arrived, she think now that he is arriving in Bali abt. 20May …
Sorry but I can’t accept a thing like this !!! It’s a small, simple motor !! … why all the problems around it ??? We can’t understand a company like Electrolux, famous in the world, can give a service like that !! I already said to all friends and relatives never to buy anything of Electrolux because the service in Bali is nothing !!

That’s why, Wednesday 13 May 2009 I asked her again (same like 1 week before) to bring a brand new Microwave, they can pick up our previous machine, no problem, if they want to sell it, repair it, …. It doesn’t matter but we insist to receive a new one … it’s the least Electrolux can do …
Kristina should call me back Wednesday evening but it’s now Friday and …. Guess what … no telephone call of course !!

We hope you, as contactperson for Electrolux, can help us to solve out the problem. The guarantee in Europe and the guarantee in Asia seems to be 100% different … maybe better to buy a cheap brand and throw him away when broken … we are desperate for the moment, please help us ….

Thank you very much in advance.

Our email address : heidi.[protected]@live.nl

Kindest regards,
Wil van Lit – Heidi Meire - Canggu - Bali

This is to inform you that I have purchased Electrolux split A/C from PARSHAV ELECTROMART PVY.LTD.( digiworld) 10 garh road meerut on 15/03/2009 L, S.No. -EA12SCRDA1 it is not doing cooling from the date of installation. I have registered complaint Electrolux Complaint at PARSHAV ELECTROMART PVY.LTD. from last 2 months & till now I have talked to all seniors & juniors of the centre my problem is not solved. one of the enginner came from the service centre and tod that the A/C unit is faulty and need to be changed but no action has been taken till date.I am been suffering & harassed by your services till. Detail of my complaint is as under.

Some of the names person I have talked regularly as under:
1 FROM DIGI WORLD [protected]


I am sending copy to concerned persons. This is my last formal request to solve the problem within 10 days; otherwise I will have to take necessary action.
Read comments

This is to inform you that I have purchased Electrolux Air conditioner from bee kay electronics D-117/1, Fateh nagar, jail road, new delhi-110018 my A.C details are-: Oe Electrolux 1.5 tm air condition Model EBW51BE1 S.no. [protected]
0300497
and my A.C is not working properly and i have complaint it for that for the last 6 days but no action has been taken yet and i am in a big trouble so you tell me what to do. Should i stop buying electrolux products and i want the action to be taken as soon as possible please.
owner -: Charanjeet Sachdeva
ph no. [protected]

The refrigerator in under warranty & when cooling problem happened then we called Electrolux cust care. After 2 days an engineer visited & found its not my problem another engineer will come. Next day another engineer filled the gas & charged for same around 1270 Rs. in under warranty fridge. But after half an hour the same problem found & complaint again.

The same pattern happened, once an engineer comes & rectify that its not my problem. Next day another engineer comes and said we will take it to our service center & return you very soon. After another 5 days the fridge took away when we continue complained. Then 17 days passed out & no update by service centre so we called & asked the status.

Surprisingly one lady picks the phone & demanded some amount for solving the problem. I said everything was fine except gas problem (which i paid in advance) then why another charge you are asking about. She clearly replied, we'll not deliver your refrigerator if you not pay for it.

This service center is located in Dwarka name of Pearl care (Ph. [protected]) & showing the hooligan behavior and no coordination. Please help in the same.
Deepak @Najfgarh Delhi

I have log a complain regarding my washing machine on[protected]. Still on one as solve the issue or called back.
My complain no - PMUM[protected]. I have called may time to your customer executive, they have informed me that some body will attend your call within evening or 2 hour but no one as attended till today. Some time executive provided me with service center number for enquire regarding status but that number doesn't. Today morning[protected] i have called again your customer representative have informed that your call have been canceled when i ask for reason they told me that you have logged two complain that's why. But i have never logged two complain. I want to know how they can close a call without solving. So please look into this issue on priority and solve the issue.

regards
Sanjay Sethi
[protected]

ELETROLUX REFRIGERATOR-PURCHASED ON[protected], VIDE MODEL ER-180, S.NO. 54309537 FROM SUBASH ELECTRONICS, KANPUR, , THE COMPRESSURE THEREOF STOPPED FUNCTIONING IN MARCH 2011, I FILED COMPLAINT TO CO. WHO FORWARD IT TO AUTH. SERVICE PROVIDER M/S. KHUSHI ELECTRONICS, 122/615, SHASTRI NAGAR, KANPUR, WHO FORCED ME TO PAY RS.900/- AS FEE FOR CHANGE OF COMPRESSURE TO WHICH I PAID ON[protected], NOW AFTER THREE MONTHS, AGAIN COMPRESSURE STOPPED FUNCTIONING & COOLING, I REPEATED PROCESS, NOW THE AFORESAID SERV, ST./ SERV .PROVIDER AGAIN MAKING ILLEGAL DEMAND OF RS.1100/-. PL. INFORM WHETHER, CO. & HIS AUTH. SERV .PROVIDER, BOTH OF THEM ARE JOINTLY INVOLVED IN LOOT OF CONSUMER, VIOLATING CONSUMER PROTECTION LAW. PL.. IMMEDIATELY . CHANGE COMPRESSURE AS IT IS UNDER WARRANTY PERIOD & REFUND RS..900/- ILLEGALLY TAKEN BY AUTH SERV. PROVIDER
BHARAT BHUSHAN, 117-N-41, AVON MARKET, KAKADEV, KANPUR-208 025.MOBILE [protected] AND [protected].

ELECTROLUX PRODUCTS ARE NOT BAD...BUT SERVICE IS VERY VERY POOR.I THINK ELECTROLUX NEED THINK ABOUT THEIR SERVICE CENTRE'S. BCOZ NOW A DAYS THESE KIND OF POOR SERVICE AFFECTS BADLY.I HAVE PURCHASED A 1.5 TON AIRCONDITION MACHINE. I ALSO HAVE VERY BAD EXPERIENCE WITH ELECTROLUX SERVICE CENTER IN KOLKATA.I HAVE DECIDED THAT I WILL NEVER GO FOR ELECTROLUX PRODUCTS IN FUTURE.

D/sir,
I bought an Electrolux Freez 2year ago due to our negligence it is nt working fine we generated a complain no. EGUR[protected]/EGUR[protected] and ur executive he assured that with in 48hrs problem will be short out but we r still facing a prob. In his last visit he told us for all query gas n ice container is to be change. we accepted but 3 days has gone neither he visited nor short out the problem as u know that the current temperature is unbearable. We are troubling a lot so u r requested that pl. make it better as soon as possible
Thanks N Regards
Rajeev kumar
[protected]
[protected]

Dear Sir,
Ref:- Complaint No. EHYD[protected] and EHYD[protected]
The Washing machine E860DWH-CLS purchased by me pn 18 Aug 2012 from TMC Kukatpally, Hyderabad with two years warranty and one year extended warranty.
The machine was not taking load and a complaint was lodged on 29.12.2012. under EHYD[protected]. A mechanic attended the complaint and said that a part has to be replaced. He came back on 12 Jan 2012 with a component and replaced. Still the machine was not taking load. The mechanic said that there is a requirement to change the drive belt and that he would be replacing the next day. But till date he did not replace the same. The machine is lying open since 29.12.2012 and we are facing great hard ship. If you cannot repair the machine, at least replace the machine since it is only 3 months old. I have been lodging complaint with the customer care daily since 13.01.2013 and daily they have been saying that the machine will be repaired with in 24 hours but none turns up. How long will this go on. Give us a solution else as a last resort we will be filing the case with Consumer Court next week.
2. Reputation of a company will be their after sales service which is not monitored at your end. Please do take some urgent action before it is too late.
with regards
Lt.Col(Retd., )P.S.Murthy

electrolux-oxigen airconditionar — not functioning properly

Dear sir,

We write to inform you that you have provided us electolux 1.5ton airconditioners which were last serviced by you on 27.07.2006. Thereafter, you have not sent your engineerl for proper service of the said acs.

We request you to depute your qualified engineer for satisfactory service of the said air-conditioners at the earliest. Pleae feel free to talk to us on our telephone number[protected], 220054.

Please treat the matter urgent.


Yours Faithfully,

Branch Manager.

no one can hear your complaint this is all about theharrasing the people
electroloux company is fraud even they post their phone # is faulty this company is nothing but the bunch of crooks & fraud people...

Pathetic customer service, waits for the warranty period to get over, tries to fool the customers, takes time long enough just to keep the problem and test customer's patience. one word[protected] DONT GO FOR ELECTROLUX PRODUCTS EVEN IF THAT IS THE ONLY PRODUCT IN THE WORLD

Electrolux, Air Conditioner — Non received of assured gift items

Please refer to the following message regarding non receive of the Assured Festive Gift as published in the leading newspaper in Kolkata, India.

In this connection, On 05.11.07, I had purchased one no. 1 Ton split type Air Conditioner (model: 12SCRLA1) from Technocity, 15B, Sarat Bose Road, Kolkata 700020 for Rs.18, 900.00 against Technocity's quotation no. nil dated 18.10.2007. However, after a lapse of 2 years till date, I have not received 51 pcs. Stainless steel dinner set or similar type festive assured gifts as published in the leading news paper at KOLKATA.

Please note that I had informed number of times vide e-mail to [protected]@electrolux.se dtd November 05, 2007, 05.11.2007, 06.02.08, 11.05.08, 08.07.08 regarding non received Assured Festive Guft but till date I have not received any reply from them.

Please note that if I do not received the assured gift within 7 days from the date of this mail, then I will put up the case to Consumer Forum, Kolkata & RTI.

Please look into the matter very seriously and inform me the action being taken by return mail failing which legal notice and complain will be lodged with the concerned authority suitable location. Please treat this matter as urgent.

MATTER MOST URGENT. Thanks.

B. Dutta Biswas,
Senior Manager (Engineering Service)
National Dairy Development Board,
Block DK, Sector 2, Salt Lake, Kolkata 700 091, India.
Ph. (O):[protected]; (R):[protected]

I want to know your coustmor care / service center tel. no. in new delhi india.please response me as early as possible.

It is a matter of great regret that in spite of several phone calls & E-mails to your company you have not bothered to reply on a customer complain. I had purchased a room air conditioning system 1.5 Ton window luxury from Great eastern appliances ltd.From the begining we have been suffering different types of problems with the machine, cooling effect is not satisfactory accordingly I have issued a notice to the dealer and if I don’t receive right attention I shall go legal way.

i think the company has taken the customers 4 granted and we shud fight bak 4 our rights.please do mail me at [protected]@yahoo.co.in with all ur details so tht we can take a step.

I am agree with you, This electrolux 1.5 ton ac makes lot of noise and one can not sleep in such noise

hi this is santokh pannu from vill : naushera majja singh, distt: gurdaspur...punjab...
actually i have purchaseda spilt ac of 1.5 ton... from anand gift house, city.. batala, distt:- gurdaspur... in september of 2008... it worked only 2 months...but its ampare rise to 23 ... i complainted to service center... they changed its compressure ... but problem is the same ... so suggest me what can i do ... now... thanx

Well i have the same problem, i have a window ac 1.5 ton and it's not working properly. inspite of calling on 39404040, they r not coming to check the ac. i think we should do something cause these company people are taking their customer for granted.

We complained about our product(ELECROLUX WINDOW AC) on customer care number.Our Complaint no. is DEL[protected].I had purchased a room air conditioning system 1.5 Ton window luxury from Naveen Electronics.Cooling is not satisfactory.
But neither any engineer came to us nor they asked about it.Company people are taking their customer for granted.Even they have given us the service centre number, which is invalid.

Please do the needful.

Thanks

My 1.5 ton Electrolux AC is Out of Order since 16.05.2009 and it is very painful to write that the company is shameless and their employees are to punish the customer to the extent they can do.
This is second time in last two years when I am facing the problem with my 1.5 ton AC. Last year I got responce to my complaint after 2 months. the only way is to lodge a complaint is call center and the person sitting their are hving one line your complaint will be attended with in 24 hrs. My request to buyers those are intrested in buying Electrolux Product is please please don't buy any product from Electrolux.

Rajiv Batra

I want to know the service center phone no. near chalakudy trchur distrct Kerala

Videocon electronics has bought the Electrolux brand and ever since they have been selling the Videocon AC in this name. The quality of the product is damn poor and you will always repent buying a Electrolux product . I have bought a Electrolux Oxygen RANGE A.c and it has started malfunctioning within 15 days of installation. I wonder why govt of India is not starting criminal proceedings against this company for selling such substandard products. I will surely sue these people for playing around with me .

i ve a electrolux refrigerator. i have been filing complain for the past two weeks and no one is here to check the refrigerator... hot weather and no refrigerator... you see... call center people say the complain is in urgent...

I have purchased an Electrolux ac of 1.5 ton cpacity on 12 th April 2006.I have paid for AMC twice but did not recieve any water servicing during the period. Whatever servicing the authorised service centre here at Cuttack (Laxmi Service Centre) has provided are not up to the satisfaction. Finally, last month, due to some electrical problem, the front panel PCB went out of order. When I contacted the service centre, they could not provide the alternate, saying that the company did not provide the PCB. Is it true or false. If true, where shall I go from here; if false, what shall I do for the wrong informaton?

I so agree. I am having 1 Ton AC, which is not working now. When I tried the locan service engineer, they are not at all responding. Even they are not pick up the phone. We have to do something.

Ganesh
Chennai

Dear Sir

Your words are

Electrolux is a world leading international appliance company. We are a part in the daily life of hundreds of millions of families around the world. Each year, some 40 million consumers in more than 150 countries choose our products, such as cookers and cooktops, ovens, fridges and freezers, dishwashers, washing machines, tumble dryers, room air conditioners and vacuum cleaners. That translates to two products bought from us every second, every day of the year

But our Opinions are

Seems, we are also part among in the daily life of hundreds of millions of families suffer around the world. Each year, some 40 million consumers in more than 150 countries by choosing your product room air conditioners ELECTRO “LACKS” in its performance.

IT SEEMS THE PERFORMANCE OF YOUR AIR CONDITIONERS IS MEANT FOR ONLY DURING THE WINTER SEASON NOT IN SUMMER.

FOR OUR SURPRISE THE AUTHORISED SERVICE DEALER “DUA REFRIGERATION”, MIG.76, KEDAR PURAM, MDDA COLONY, DEHRADUN-248001, UTTRAKHAND, INDIA THE SERVICE OF THE AFORESAID DEALER IS AN ADDITIONAL “FEATURE” FOR ITS PERFORMANCE AND ADDED TO THE VALUE OF YOUR PRODUCT.

FOR YOUR INFORMATION WE HAVE PURCHASED THE ROOM AIR CONDITIONERS AS DETAILED BELOW.

1.WINDOW ACS 4Nos(at present 2 are working)
[protected] dt.01.10.2007 (1.5)
[protected] &[protected] Dt, 09.10.2007 (2 T)
[protected] dt.09.04.2008(1.5T)

2. Split ACS. 2 Nos(at present 1Ac is working with great difficulty)
[protected] &[protected] dt.09.10.2007(2T)

Name of the Dealer: Air Control Inc .
33, Raj Vihar Mkt. Opp.F.R.I. Main Gate,
Dehradun -248006.

Winter : October-2007-Feb-2008.
Summer: March-2008-June-2008
Rainy : July-2008-Sept-2008
Winter : October-2008-Feb-2009.
Effectively we used the ACS for 4 to 5 months.
Since Mid April-2009 we had tried our level best to get the ACS serviced with Air Control Inc but our efforts were went on vain.

Finally on 12.06.2009 DUA REFRIGERATION
came with one Compressor and fitted in one Split AC and charged Rs.1650/-for the gas filled in the compressor.but the AC is not working and still he could not find the fault.“ HE CLAIMS HE IS THE AUTHORISED DEALER FOR ELECTROLUX” However he refused to give us the service report, according to him there is no such policy is being adopted by your “ORGANISATION”

For your information we have four more Window ACs of LG it is more than five years old we had never faced such a situation.

We are writing this mail with a hope to get a relief from these harassments.

Thanks & Regards in advance

Ceasefire Industries Ltd.
E-6, UPSIDC, Industrial Area,
Selaqui, Dehradun-248197.
Uttrakhand, India.
Email.id.[protected]@ceasefire.in
Mb:[protected]
Krishnamoorthy.

COMPLAINT MADE REGARDING THE REPAIR OF WASING MACHINE.
Dear Concerned officers,

I had purchased an Electrolux washing machine model turbo on dated: 15.07.2007 from one of your Ghaziabad dealer (Home appliances) which is known as Rishabh Electronics.

Washing macine was working fine till the 12 June 2009 when it had stopped working. I logged a complaint at your call centre dated 12 June '09 complaint no. GHA[protected] for which the engineer visited my place from your service centre in Ghaziabad named ELECTROMECH Engineers. He confirmed that WASH MOTOR is BURNT in the machine, WHICH SHALL BE CHANGED NEXT DAY.NO ONE CAME TO ME NEXT DAY. ON 15.06.2009 I AGAIN CONTACTED YOUR CONSUMER CELL, THEY INFORMED ME THAT YOUR MACHINE HAS BEEN REPAIRED. I AGAIN logged THE COMPLAINT AS COMPLAINT NO: GHA[protected]. TILL DATE YOUR SERVICE CENTER PEOPLE ARE MAKING ME FOOL. ON 24.06.2009 when i call up your call centre I did't get any positive reply and same was the case with your service centre.

Again request you to kindly resolve my problem on urgent basis or that leaves me no option to file a case in consumer forum.

PIYUSH TYAGI
GHAZIABAD
[protected]

Elecrolux AC's servicing network in Hyderabad is Pathetic. We purchased 3 Electrolux AC's from Shah Electronics, R. P. Road on his assurance that servicing will never be a problem.But to our dismay we found they have almost no servicing network.
All complaints to their call centre and local area incharge fall on deaf ears.
We do not reccomend these AC's since the products they are manufacturing are not without complaints and they do not have efficient servicing network to support their low quality products.
Our experince with company and their AC's is very bad and suggest all readers to please consider the above aspects before bringing a headache to your home or office.

Vinay
Hyderabad

Its agreeable that in spite of repeated reminders not only in AC but for all products the service provided is appalling. The refirigartor bought only few months back which is supposed to have some years of warranty on the compressor has not been attended to.A complaint had been lodged at the local office of the company which was not attended to. After a few days when we tried to cross check the response it was found that the number has been disconnected may be due to non payment of bills.

Subsequently a complaint was registerd at there toll free no on 9th July 2009 with the complaint no being BB19709105.It was assured that within two wroking days my complaint will be attended to.But sadly enough after days too it has not been attended.Am seriously considering legal action against the company at the right forum.

Dear Sir,

We were purchase three air conditioner from Auto cars, 43/16, Khera Kalan, Delhi. In the month of Feb 2009, for our office, Now all the three A/c’s were not working from last two months, I log more than 100 times complaint on Electrolux call center no [protected] & 39404040 but no one was came for resolve my problem, Now the recent complaint log on 13 July 2009 under complaint no Del-1307090/669/672/673 for all three Ac’s after putting lot of pressure on Mr Sudeep, one person was came for the Inspection on 19th July and told us I’ll come with in next two hrs, but till now no one were came to resolve our problem, I try more than 200 times the mobile no ([protected] & [protected]) of concern engg, but he was not respond to my single call, I don’t understand if you don’t have a infrastructure to resolve a issue/complaint why you make a customer fool by launched your failure product in the market, Please clear me the situation weather you are providing me the service / warranty on my product or I’ll look forward to consumer court for my right.

Looking for your quick and positive reply

Regards

Surindar
[protected]

Electrolux window Air Conditioner — BAd quality product

I had bought a Electrolux Window aircon 1.5 ton on 20.6.09. But to my utter surprise the Installation person sent by the sales dealer did not keep the slope of the AC properly and, my room was filled with water the next day morning, and the foul smell started coming form the AC from the next day onwards, after repeated followups, with the sales Distributor, the distributor replaced teh units, becuase as per the distributor the Compalint was lodged and the Electrolux service guys, did not bother to attend the complaint for more than a week . Now after aboutr a month yesterady morning, found out that again the AC stopped functioning, and when the servivce engineer reached, he reported that the AC has had a Gas leak, and these will have to checked for the leakage and recitified at their workshop, which will take at least 3 days, as they are so busy attending others complait and cannot attend to this problem earlier to this .

I asked teh service Manager to provide a Standby unit, as within a period of 2 months, this is a problem due to manufacturing quality defects and not due to any customer mishandling, as a right i supose i should get at least this service for the quality of the product sold to me, else should cpmpensate me suitably.

I purchased electrolux washing machine on15/08/07 fm NEXT shop in Mumbai.For the last one year There is leakage in the drain pipe and the company is unable to rectify the problem as the required spare is not available in the market.I am saddled with leaking washing machine which is unuseable.
Has anyone taken any legal action? What is the procedure?

I also purchased 1.5 Window AC of Electrolux on the belief of dealer. I thought I have made a great mistake. There is no cooling of Electrolux AC. I request all the Indian/World people not to but this kind of below standard AC. Thanks.

Hi

I have bought the electrolux ac on[protected], I need to service my A.C

Name:M.Udaya Kumar
Address: No:5a, Devasi street
Gnanamoorthy nagar
Ambattur CH-53
Nearest land mark: LIC Zonal Training center.

Mobile No:[protected], [protected]

Regards
Uday

i totally agree the services of electrolux are pathetic and absolutely downgraded. After 1 month they have returned the motor saying that we cannot get it replaced it is not available. There is no repair work but the part has to be replaced. The blower motor of the internal body is not working the said motor was taken from my premises and now has been returned in worst condition. If this is the scene neither will i ever buy a electrolux product nor will i suggest anyone for doing the same.

i have purchased a EDL-244 240L frost free refrigarator on exchange basis in patna (Bihar). please let me know the MRP and exchange price in indian currency for this product. thank you,

I purchaged electrolux washing fully automatic machine from INDORE. For last three months there is water leakage from upper side of the body and flexible pipe inside the machine . I am unable to use the m/c . not available service engineer in Aurangabag after enquired many dealers .Please let me know how can contact service engineer at Aurangabad Maharastra .

Tapan Roy
886/1, Jessore Road
Swami Vivekananda park
Kolkat-700055
India

Mobile No:[protected]
Email ID- [protected]@yahoo.co.in

Date:03/03/2010

A.C model EA-18WCRPA1(premium)
Dear, Sir

On 22/04/2009, I purchased an Air Conditioner (memo noCR/00546/4/[protected]model and chasis no EA-18WCRPA1) at the shop (sales emporium 443, jessore road kol -700074 ph no[protected].

When I bought the product, 5 front grills are broken. Your service men assure me that they will provide full support from their end and they will replace my broken front grills with new .After15 days I launch a complain in your service centre complain no KOL[protected] dated 07.05.09.campany service men inspected my machine and they promised me that it will solved within a week. After that once again I launch another complain 29/05/2009 complain no KOL[protected].After that one service man name Rahim (ph no [protected]) come down my place and taken my 5 broken grills. But no result. After waiting for a long time I launch another complain 12/06/09 KOL[protected], service men came and inspected. But they do nothing After that I launch complain on.4/09/09 and 11/02/2010.But no proper cooperation from your end. I am really in a frasted mood. I want to know that do you provide any kind of assurance about your product, because from last one year I am suffering. I heard lot many things about your company but now I am sure you people provide false statement to your customer. Listen lot of harassment I gone through now I really need true commitment from your end.

Sincerely
Tapan Roy

I live in Gurgaon. I have three electrolux window ac's in my house. The cooling has not been satisfactory at all. Now one of the A/c's stopped cooling. I contacted cutomer care, and they sent a person after 2 days. He inspected the A/c and said that Gas has to be filled and that he would be back tomorrow to do so at a cost of Rs.1500 and Rs.250 towards service charges. Since then it has been a week now and they still haven't shown up inspite of repeated promises over the telephone. So once again I registered a complaint about this with the customer care and informed them that I have a called a pvt company to come and fix my problem. This is the worst A/c that I have ever come across and the poorest customer service. I hope that people will not buy any electrolux product after reading this comment, because its just not worth all the trouble.

They do not understand whats all about customer satisfaction.
I have a fully automatic washing machine. Its sparingly used and kept in store. Now I tried to re-install and found not working. Called up Toll free Number [protected] on 14 th September 2010, wide compliant number AHM [protected]. As per them, technician will attend the call within 48 hrs. None has attended the compliant within the time frame, contacting them again, assured of forwarding a reminder enabling technician to attend. This morning, 18 th September, we contacted again, but no positive reply, came to know that there is only two technicians and they are in Pune right now attending training.
What a disaster? Will this company survive in this competitive market?. Useless brand having no business ethics.

R S Dev
[protected]@aaryesdee.com

29th Sept 2010.

Electrolux is the most lousiest Company that I came across.

I myself have a washing machine bought three years back. Model Fabriguard Classic Plus EWS70.

The Dryer lid got broken. I registered my complaint on 21st Aug 2010 on their Service Helpline Complaint No. MUM [protected] & it was after many follow ups that their service engineer came.

He took the visiting charges of Rs.280/- and went off by saying that within a week the lid would be replaced. I have been constantly following up with them. They gave me false assurance that the work would be done and I would not have any further complaints.

Today their representative tells me that the machine has become obsolete and that Electrolux has stopped the production of that particular model and no spare parts is available.

What kind of a bull Company is this... leaving the customer mid way. Either they get my machine repaired or give me a new machine in exchange. As the fault of not providing the spare parts is of the Company.

I am thoroughly disgusted by the Companies attitude towards its cusotmers. If no action is taken..it leaves me with no choice but to file a case against them in the Consumer Court. And negatively publicise its products.

Suman Mishra

Electrolux is one of the most lousiest company that I have come across... it has no other work, but cheat the customers.. ...and their After sale service is horrible. Never in my life would I ever purchase any Electrolux product and discourage all through negative publicity.

I had booked a complaint for Fridge not cooling on the 18th of May 2011. On 19th one junior person came and did some tinkering and went away though I knew it looks like gas problem! On the 20th he came again and said looks like gas problem and some senior will come to fill up gas on the 21st. I got a call from the person who was to come on the 20th confirming that he will come on 21st. But nobody has turned up for the last 3 days! It is hot and no fridge!! When I called up Electrolux today I was told that they have appointed a person today i.e 23rd for gas filling!! Earlier also I have had similar experience. Electrolux products are quite good but service is awaful.

dear sir
i had purchased a new 1 ton ac last year only which i had used for only one month only, and after that i am using it now, this season.it s not working efficiently and creating a lot of sound.when i call at sevice center they say no of service center has got changed, and the new no they give isdoes not get connected.

nishu
[protected]

very poor service. from the day i purchased the a/c it have complaint but only words goes out till now from last 1 yr what shld i do now . pls advice

akash lakhera

[protected]

I also purchased 1.5 Window AC of Electrolux on the belief of dealer. I thought I have made a great mistake. There is no cooling of Electrolux AC. I request all the Indian/World people not to buy this kind of below standard AC.The sevice provided by the company is also very very very poor.
Thanks.
Dr Zile S. Sihag (Hisar) Haryana

I also purchased 1.5 Window AC of Electrolux on the belief of dealer. it was a great mistake. There is no cooling of Electrolux AC. I request all the Indian/World people not to but this kind of below standard AC. Thanks.
Dr.zile s.Sihag

I am also very much disappointed by After Sales Service of Electrolux A/C. Company hardly have any service network in India. Company have taken for granted to the customers.

ELECTROLUX is worst of all in the context of maintenance. The whole agency keeps on promising without keeping their promises. They are glib liers and do not realize the pathos of consumer. For example, take my case: My Fabriguard Premium 5.5kg top loading washing machine of ELECTROLUX is down since 29-10-11 and remains as it was in spite of their promises. I ADVISE EVERYBODY: NEVER GO FOR ELECTROLUX BRAND OF MACHINES.
Manohar Mathur
[protected]@yahoo.com
[protected]@rites.com

this is true.not coustomer care, the service center is not giving us proper informatrion...and they r beveaving roughly with us.one mechanic who came to my house for my freez door problem, but he very rough in his beveave.he has no idea that how to behave with coustomer.

I HAVE PURCHASED A kelvinator Split AC 1.5 ton capacity IN july, 07 WITH A COMPRESSOR GURANTEE OF FIVE YEARSmodel no ks-181dx. NOW MY two split AC IS NOT WORKING DUE TO COMPRESSOR FAULT .THE SERVICE CENTRE IS NOW LINGER ON THE COMPLAINT BY SAYING THAT THE MODEL IS OLD WE HAVE TO TAKE THE SANTIONED FROM COMP. AUTHORITY.

forsight communication Pvt, ltd
okhla, delhi
Mr. Mahender
[protected]
[protected]

never buy stuff from vijay sales
i bought 3 consumer goods from them, all 3 suck

difficult to launch complain, even dealer is not ready to take complain about product.

kelvinator refrigerator (225 ltr) — replacing of door

respected sir,
i had purchased a refrigrator from new neha electronics yashoda nagar kanpur on 2/11/2007. On august 2008 there was some cracks in the door of refrigrator. i had made a complaint whose no. is 5q[protected] dt. 27/08/2008 but there was no responce so i made a second complaint whose no is 5q[protected]. engineer came to visit and said that the door would be replaced with in month and there is no problem if warranty period would be expired because my complain is before expiring period but there is no responce till now.
please do something against this because i am getting deprresed. a favourable decision will oblige me.

I am unable to contact any of the customer care service centre in Gurgaon. Kindly arrange to indicate proper contact number.

Sir,

I want to repair my refrigrator in ghaziabad
please give me your phone no to process this.
thanx
mukesh kumar
[protected]

i have your brand purechase frij

My refrigrator stopped cooling. Kindly guide me with customer care service phone number in Guwahati. Thanx.

sir, my complaind no. AGR[protected] dat.[protected] in short i am not satisfy with ur eng. to come at my palace sir I am live in village there is no good supply of ele. pls listen me as soon as possible

I have purchased the Fridge of Kelvinator Co. of the model No:KFL225 on dated
27/11 / 09 in full cash payment mode in the Vide Receipt No:115939 from Bharat Electronic, 86-Janpath, Bapuji Nagar, Bhubaneswar-751009, Orissa.
But my fridge is not being cool inside and all the perishable things are being rotten so what will I do in this stage after launching tow to three times complain and also contact over phone three to four times in a day but still then they are unable to sort out the problem. So according to the report of the CO. Service man, the cooling temperature of the fridge is being liked from the front door of the Fridge, which is the major problem and also the cooling coil is not working properly so after holding all this problems within a couple of months around 4 months I am really disappointed. So I pray your honor to be gracious to replace my Fridge.with a new Fridge.from the same counter or anywhere according to your recommendation.. So herewith I remain in waiting for the reply from you as quick as possible
Yours Faithful
Pritilata Roul
Bhubaneswar
Contact Ph No: [protected]

My refrigrator stopped cooling. Kindly guide me with customer care service phone number in Panipat ( Haryana). Thanx.

[protected]
Sultan Singh

I have a kelvinator fridge, but my fridge in not working from 7 days, so please give me the number of gurgaon service centre, my contact number is [protected], [protected]

i am unable to find freezer door for my super cool kelvinator freeze at bhubaneswar

[protected]

Dear Sir,
We have purchased a Refrigerator on 30 march, 2007 from S.P.Galaxy 13-Gole Bazaar, Sri Ganganagar, Rajasthan. The model is- MM-S 180 litres.
This Refrigerator is not working properly from last 2-3 years. Its cooling is out of work. We have complained to service center they provide us service but it again giving problem. So please provide us Permanent and Proper Solution of our problem. Please Reply.
Thank You
Urmila Devi
Sri Ganganagar
Rajasthan
Ph. [protected]