Electrolux India Complaints & Reviews

I had purchased a 325 lt Double Door, in the lower part of the fridge ice is getting deposited. We have complaint twice and a part has been changed but the problem remains the same.The call centre no in not contactable. Even the dealer from whom we had purchased Super Electronics - Vikaspuri New delhi is unable to help guide.What is the use of such a product.

Kenstar — Food processor,Oven,Washing Machine

Dear Sir/Madam,

I was a reliable customer of your all products and I trusted this brand before I started facing problems with your products.

Its been long I am thinking of writing this letter to you authorities regarding my complaint about the electronic products I am using since last 3+ years.

I have purchased the following goods from your brands from a CSD dealer, Rajat electronics, Palam in Delhi.

1. Washing Machine (Fully automatic) - Kenstar

2. Food Processor - Kenstar

3. Microwave Oven - Kenstar

4. Fridge - Electrolux

5. T.V. - Videocon

I have purchased the above products in Jan'2006 for my marriage. Since beginning, Feb'2006, I have faced problems with many of the products.

1) It was started with Fridge. In Feb'2006, its compressor got damaged and I requested them to replace my fridge. They replaced my fridge with a new fridge, but it was stinking like anything. When I opened the fridge, to my surprise it was having rotten eggs & chapaties inside. How would you feel when you are a pure vegetarian and have such a unbelievable thing in your brand new product. They again replaced it with a different model. I accepted that. But only in 2 years the door started troubling. Its not getting closed properly.

2) Then the problem hit my washing machine & food processor. They replaced the pulley in washing machine in April'2006, as it was in warranty period. I asked for replacing that machine but they refused.

3) Then in April' 2006 my food processor had some smoking inside. The person came from the company & repaired that.

4) I haven't opened my microwave till Feb'2009, as I was already in shock with all these damages. And I knew that it is also a damaged/duplicate one piece, so what's the purpose to see again a damage to your own products which I bought myself. I finally opened the microwave in March'2009 to use it to prepare some recepies for my child. And no wonder it damaged in just 1 months time. I lodged a complaint and as it was not in warranty period, I paid for its repairing. Its fuse & diode got damaged.

5) It was only TV which was working fine in all this phase. I was ok that atleast one product is standing by my side in all this bad phase. But finally, in just 3 years its time came to show its reality. The display is not working. Got it repaired 2 times and again its not working. It was not in warranty period & I paid all the bills. Now just a week before I again got it repaired and as I lost the bill of previous service, I paid again.

Now, you tell me who is wrong here. The company or dealer ?? Did dealer cheat me or the company?? When I talked to dealer, he said they delivered all the products directly form the company. They just send the orders to company & company directly deliver the products at our house. Whom should I contact now?

You must be wondering why I came so late, while I was facing these problems since beginning. I have a reason for that. The whole things I purchased were for my marriage. I am a working lady and didn't get chance to go to the dealer. We were putting up in R.K.Puram and Palam is quite far to that place. I called up those guys and after that their number got changed. Later, I conceived and had a baby. Since then I was busy in my work & family life.

But now when again my T.V, fridge, oven & food processor started giving problem, the all old frustration again heated up. How would you feel at your in-laws place if the things you bought are so problematic. How would you feel when you purchase all these items for your luxury & you find that they are really not luxury but making your life hell. How would you feel when you are busy in work & with your child & the things you really required to ease you are problematic.

Do you have answers to these??? I request you to please guide me through to this phase and don't prompt me to take any legal action against the dealer or the company. Because all this made my life hell.

Prabha
[protected]

Videocon,Kenstar — TV

Dear Sir/Madam,

I was a reliable customer of your all products and I trusted this brand before I started facing problems with your products.

Its been long I am thinking of writing this letter to you authorities regarding my complaint about the electronic products I am using since last 3+ years.

I have purchased the following goods from your brands from a CSD dealer, Rajat electronics, Palam in Delhi.

1. Washing Machine (Fully automatic) - Kenstar

2. Food Processor - Kenstar

3. Microwave Oven - Kenstar

4. Fridge - Electrolux

5. T.V. - Videocon

I have purchased the above products in Jan'2006 for my marriage. Since beginning, Feb'2006, I have faced problems with many of the products.

1) It was started with Fridge. In Feb'2006, its compressor got damaged and I requested them to replace my fridge. They replaced my fridge with a new fridge, but it was stinking like anything. When I opened the fridge, to my surprise it was having rotten eggs & chapaties inside. How would you feel when you are a pure vegetarian and have such a unbelievable thing in your brand new product. They again replaced it with a different model. I accepted that. But only in 2 years the door started troubling. Its not getting closed properly.

2) Then the problem hit my washing machine & food processor. They replaced the pulley in washing machine in April'2006, as it was in warranty period. I asked for replacing that machine but they refused.

3) Then in April' 2006 my food processor had some smoking inside. The person came from the company & repaired that.

4) I haven't opened my microwave till Feb'2009, as I was already in shock with all these damages. And I knew that it is also a damaged/duplicate one piece, so what's the purpose to see again a damage to your own products which I bought myself. I finally opened the microwave in March'2009 to use it to prepare some recepies for my child. And no wonder it damaged in just 1 months time. I lodged a complaint and as it was not in warranty period, I paid for its repairing. Its fuse & diode got damaged.

5) It was only TV which was working fine in all this phase. I was ok that atleast one product is standing by my side in all this bad phase. But finally, in just 3 years its time came to show its reality. The display is not working. Got it repaired 2 times and again its not working. It was not in warranty period & I paid all the bills. Now just a week before I again got it repaired and as I lost the bill of previous service, I paid again.

Now, you tell me who is wrong here. The company or dealer ?? Did dealer cheat me or the company?? When I talked to dealer, he said they delivered all the products directly form the company. They just send the orders to company & company directly deliver the products at our house. Whom should I contact now?

You must be wondering why I came so late, while I was facing these problems since beginning. I have a reason for that. The whole things I purchased were for my marriage. I am a working lady and didn't get chance to go to the dealer. We were putting up in R.K.Puram and Palam is quite far to that place. I called up those guys and after that their number got changed. Later, I conceived and had a baby. Since then I was busy in my work & family life.

But now when again my T.V, fridge, oven & food processor started giving problem, the all old frustration again heated up. How would you feel at your in-laws place if the things you bought are so problematic. How would you feel when you purchase all these items for your luxury & you find that they are really not luxury but making your life hell. How would you feel when you are busy in work & with your child & the things you really required to ease you are problematic.

Do you have answers to these??? I request you to please guide me through to this phase and don't prompt me to take any legal action against the dealer or the company. Because all this made my life hell.

I fully agree with the above complaint. We bought a Kenstar TV which started having problems within 7 months of purchase. The TV is still in the validity period . We raised a complaint which was attended by the service center guy and on observation they told us that they will replace the TV with a Videocon TV. Its been more than 2 months now but nothing has happend.We have contacted the following people till date. These people are incharge for bangalore.
Shankar Reddy - [protected]
Harish - [protected]

Its my Humble request DO NOT BUY ANY KENSTAR PRODUCTS. They have the WORST CUSTOMER CARE in the World. The products will give problem with the warranty period but you will not get any service for the same.DO NOT SPEND YOUR HARD EARNED MONEY buying KENSTAR PRODUCTS.

my microwawe is not working. i think it may be foulty .

Sir, I had purchased a fridge from Electrolux on 03.6.2012 and due to fully out of order I had make a complain on 27.10.2012 vide complain no EKOL[protected] but unfortunately till date no action taken from the company after several request to company as well as dealer from whom I had purchased.
Sir, please help me in this horrible situation for which I have already lost my prestige in my family and society and facing mental harassment for the day to day heavy loss occurred for the faulty fridge from family.
So, you are requested to help me in such a bad condition facing from early morning to late night due to purchased a fridge from a cheater company like ELECTROLUX.

With regards

SHAMPA SINHA
[protected]

not working

electrolux ac gas complaint

I am using electrolux ac 1ton ac sb33 model .it is not working last couple of week.pls register comlaint.

I regret to inform that I bought Kelvinator Refrigerator in 2006 with a view of reputed Company and durability, but your local dealer Max Electronics, Bagalkot (Karnataka), after several calls also he did not care to receive the complaint and attended the repairs. After one year of purchase, I found door defect and informed him, but he did not solve it. Since many days cooling is not getting done and now refrigerator is not useful. Please look into the matter and do the needful immdtly.

Electrolux — Unsatisfied with the Customer Service

I had purchased a refrigerator from "Next Retail India Ltd, Next New Aundh, Aundh, Pune - 421007" with Bill No 01197, dated 16.01.2010, Product Code "REF-EKL-280LT-EDL284-PCM,FF-EG". The product came with a scratch in the Side Bottle Tray and person have delivered the product with confirmation that the tray will be replaced with in a week. When contacted after a week, they asked when the complaint was launched and found that the complaint has to be placed with the Company and no one has done it. After conitnuous followups, technician came and verified and informed that a complaint has been launched and it will be replaced with in 15 days. When again contacted, the complaint has been closed with a note that part is not available and a new complaint has been launched and still now it is pending.

Now a new problem is that colling is not working and it has become a show piece. I am really repenting "why did i purchase an electrolux product and that to from NEXT. Is there any one to resolve the issue.

Dear Sir/Madam,

This is to inform you that, I had purchased a Kelvinator refrigerator KSP204, INVOICE NO. 646 on 17 Feb-11, from Electro Cottage 40, Sheo charan lal road, Laxaman Bazar, Allahabad, after a month it stop functioning, I have made a complaint to the company in their toll free phone number [protected] on 12th may '11, as my Kelvinator refrigerator is not functioning. No any service representative attended the problem against the complaint. I got a message from company service centre Mr. NAZER ([protected]) will attend complaint number VAR[protected] within 48 hours.

Today is 04th June whole summer session is going to change into rainy and no one from company's side has attended the complaint. In the mean time I have talked to their customer care many times. All the time customer care executives told the same thing that my complaint will be attended very shortly.

I am making this complaint to you as no one from the company is listening my grievance properly. Please look into this matter urgently. For any kind of information feel free to contact me through my email id or mobile no. which are given below.

Address where refrigerator problems need to attend:

Rajesh Jaiswal S/O Mr. Rampyare Jaiswal
Village Post- Jawa, Tehsil Teonthar,
District- Rewa, Madhya Pradesh
Pincode: 486 223
Mobile No. [protected], [protected]
Email : jaiswal.rajrel.[protected]@gmail.com


Best Regards,

Rajesh Jaiswal l AM (Engineering & Planning) l Reliance Power Ltd lShahjahanpur (UP) l Cell +91 [protected]

** "A diamond is merely a lump of coal that did well under pressure"**

I am in a fadeup posision against the similar type of complaint.No DEMO has been provided inspite of lodging complains several times to the seller (PRIME ZONE 79, GT.Road Murgasol, ASANSOL-3 ph.no.[protected], MODEL NO.EDL/244, date of purchase:14/10/09 vide Invoice no.168.My c/no.[protected].

Electrolux Split A/C — Very Poor Service

I am going through a very very pathetic service experience by the company. After a lot of phones & mails to the customer care service there is no any solution of my a/c . The service engeeners have visited my place 4 times, everytime they are researching a new fault & then disappear, after that new team come & research again. The A/C Machine is in Open Condition on my place & daily we are waisting time to be at home after their message that they will visit.
I am realy being harassed by the company.

TAKEN RDEAR SIR /MADAM
CUSTOMER HAVEEFREGTIOR OF ELECTROLUX NAME SADANAND GAIWAD SERVEAL COMPLAINT HAVE BEEN REGRESTD BUT STILL REF IS NOT COLLING SO PIEASE LOOK MATTER OR COMPLAINT TO CONSUMER COURT MOBILE NO [protected] pun [protected]

sir,


I too had the same problem and facing severe problem in the ever hottest summer in Hyderabad

sir,
We have purchased an Electrolux split AC on 18.02.2008 in NEXT Electronics, malkajigiri, Hyderabad. Suddenly on 23.05.2009, it stopped functioning. We have contacted the toll free no. [protected] which is located at Bangalore and registered our complaint (complaint no.Hyd [protected] on behalf of Anitha). But no response till we contacted again on 28.05.2009. On 28.05.2009 evening people from hyderabad service centre contacted us and enquired about the status of the AC and they have(two muslim youth by name Jahangir (mobile no.[protected]) turned up at our house at 16.00 hrs and taken away one chip set and motor and promised us to be back in two days. Sir, four days have passed but to no avail. We could not catch him even on his mobile since his mobile is switched off. We did not expect such a poor response from Electrolux(Videocon Co).Really we got punishment in the hands of Electrolux Co. in the ever hottest summer in Hyderabad.
Will they respond?


AVSN Murthy
Mobile no.[protected]

sir
i have bought 1ton ac (electolux) on 1st week of april.
pls let me know how many service i will get for my ac in a year, & what is the procedure for that

the service of my washing machine has been delayed @ giving prefrence to videocon as
they say they find difficult to get the parts, and charging me more

We purchased one Electrolux washing machine (Model Alpha care EWT553MEW0 in Kolkata on March 12, 2007. The washing machine is of a very poor standard of quality, we have had trouble with it from the world go. In the span of 2 years we have had 5 service people come and check the washing machine out. On September 03, a service person came to make another check of the machine after repeated complaints and gave me as estimate of Rs.3, 500 to have the machine fixed (no grarantee after the work). The washing machine in particular, when spinning rattles so much that it feels like is will come apart at any wash cycle. We have decided to drop it off at a garbage dump sometime soon and purchase a replacement ...no Electrolux.

On March 12, 2007, along with the washing machine, we purchased a Electrolux Refrigerator ERP245. Today, September 1, the refrigerator stopped cooling. The same service person who checked our washing machine also checked the fridge. The estimate given to us for repairs is around Rs.1, 500 to Rs.3, 000 because apparently the gas has leaked and needs a refill and most probably some coil much be damaged and will need replacement. We have not decided if we would like to go a head with the repairs.

Will I ever in my life purchase any Electrolux product...ABSoLUTELY A BIG NO. Will I ever talk to friends and neighbors about the bad service and poor product quality of Electrolux washing machine and refrigerator. ...ABSOLUTELY A BIG YES.

Electrolux — Poor service back up and no responce from the company

i am using electrolux semi automatic washing machin purchased 3 years back. Durin ghtese 3 years it work perfectly for not more than 1 year. rest every time it was non functional or having some or other defect in it. Now for last more than 1 year its water drain knob is broken and is not working at all. i have registered more than 5 complaints and every time one of their service engineer visited to me and said the part has to be replace. The parts have to be ordered to the company and they should receive the same from company. it is noe more than 1 year still they are giving the said feedback that company has not yet provided the spares required and they ae still waiting for the same. If company is not able to provide the spares of the equipment manufactured bythem only and not able to give any feedback on the same, then the electrolux company has no respect towards its customers. i will like to appeal to all the people for not to purchase any equipment of eletrolux from the market. they are very poor in providing services to customers.

I entirely agree with the report. I entered into a six year maintenance agreement with M/s Power Cooling Solutions for servicing the Electrolux 1.5 Ton AC by making a one-time payment of Rs. 3306/-at the time of purchase itself. Service from the franchisee stopped during 2008 and after a lot of effort the service was resumed by one M/s Neo Micro Systems, 38, Jatin Das Road, Kolkata- 700029, who apparently is a sister concern of M/s Power Cooling. The last service was provided on 9/11/2009. Thereafter, this service provider seems to have vanished and is not reachable over any phone or mobile. The plea that was earlier taken was that M/s Electrolux no longer exists and has been taken over by M/s Videocon and hence the service provider is no longer liable to provide any service. The dealer, M/s Great Eastern Appliances, Kolkata, who had encouraged the proposal of going into the service contract is not also wanting to take any responsibility.
Can you suggest any remedy. The service contract is due to expire on 5/2/2012.

Sirs,

I am also a victim of Electrolux split A/c, 1 ton. It started giving complaint of less cooling after 6 months from the date of purchase. Lodged complaint with the supplier. They took the A/c for repair and did not turn up for refitting. I then lodged a complaint with the customer care cell. After 22 days I brought back the A/c from thew supplier under my own arrangement and got fitted by the technicians of service agency. Thereafter it again started giving the same problem of less cooling. Every time they come and fill the gas. It went on for number of times. Finally I disagreed with repeated gas filling without any permanent solution and asked for replacement of the unit or refund.

As they keep silent on the issue, I had finally decided to file a petition with the Customer Complaint Redressal Forum.

I advise public not to buy their product as the quality of product and after sale service are very poor in my experience.

Regards

Sir

The mail sent to to the Customer care department of Electrolux is given hereunder for your reference. We are suffering for over a month now as the refrigerator is not working and no one in the company is really bothered to rectifiy it properly. Their acts symbolises the eyewash technique they have adopted so that my refrigerator goes out of warranty and then they be absolved of any warranty obligation.

As after trying a lot I have given up on them and am quite hopeful that you will help me out in resolving this issue.

Regards

Asheesh Mehrotra
R/o C4F / 147, Janak Puri
New Delhi - 110058


[protected][protected]-----Mail Sent To Electrolux[protected][protected]

The Customer care Manager
Electrolux India (P) Ltd,
New Delhi

Dear Sir

I would like to draw your attention towards the plight of consumer in the hands of your customer care centre. I had purchased Electrolux refrigerator 275 ltrs (Sr. No.[protected] from M/s Sunview Electronics vide receipt no. 3154 dtd. 26.08.04.

The refrigerator started giving problem in refrigeration and as being under warranty a formal complaint was lodged vide complaint number DEL [protected] dtd. 19th April’09. Some engineer from Volcare (your authorized service franchise) visited and informed that the compressor needs gas filling and we were charged Rs.1438/- and issued receipt bearing numbr 05/478 dtd. 20.04.09. The so called repair work could not last even a day and next day morning we observed that fridge was not working.

Again the complaint was lodged with complaint number DEL [protected] and this time we were informed that compressor is not working hence require replacement. Since it was under warranty we were assured that it would be replaced but really unfortunate that after lot of follow-up and complaining again with same complaint number DEL [protected] the same was changed only after week or ten days to last for few hours.

Since then we are struggling and living under the mercy of your organization pleading/requesting people to rectify the problem as in this weather all perishable items like vegetables, fruits, milk etc gets spoiled daily and we are incurring losses on account of this.

It is thus requested that you please not only return an amount of Rs.1438/- which was charged due to wrong diagnosis of the problem but also either arrange to rectify the problem in another by latest by 23rd or arrange to replace the refrigerator without any further delay.

I am sure you would appreciate our agony of experiencing summers without refrigerator and no one being really bothered about our plight. Looking forward for prompt and favourable response.

Regards

Asheesh Mehrotra

CC: Jago grahak Jago – Seek support from your end to get this sorted out.

my fridge door is not properly closed
plz. imedit solve my fridge problems

my mobile no is [protected]
address :- A-1/31, Gali No.-13, A Block, Khojuri Khass, Delhi-94

My code is 886cc

SHORT LIFE OF PRODUCT, POOR SERVICE, DONT BUY
My ELECTROLUX Refrigerator Model ERP285FF showed a complaint No Cooling on 6th April 2011. I registered a complaint with the Authorized Service Center M/s TEKWINS ELECTRONICS, Chittur Road, Palakkad, The timer was not working and no gas was there in the line. They tested and brazed the pipe near compressor and recharged the gas. They charged Rs 2450/-. But after running about 8 hours it is found that there is no sufficient cooling in the freezer. After inspection the technician told that there may be leakage in the condenser portion which is concealed and they cannot do anything. Then I registered a complaint with customer care on 14th April 2011 with complaint number PCOC[protected] and till date nobody called or visited the site. When ever I call the customer care they give some promises that today they will call, tomorrow they will call like that. After repeated enquiry I got a Service Engineer in Kochi and I got a reply that if the leakage is from concealed condenser line, it is not reparable. It may be noted that the refrigerator is only 5 years old. When enquired I knew that this type of complaint is common in Electrolux Refrigerators as they use inferior quality tubes for manufacturing condenser. Also the timer damages frequently resulting heavy loss to customer.

SO DON’T BUY ELECTROLUX REFRIGERATORS – SHORT LIFE and POOR SERVICE

Mathews
[protected]
[protected]@yahoo.com

I want exchange my Electrolux Refrigerator because i am not satisfied your service. please valuable advice immediately to your Mathura Office.

Ashish Chaturvedi Journalist
Manik Chowk Bazariya
Mathura.
[protected]

llyod ac — i had purchased 8 ac but not a single ac working since day 1

dear sir

i had purchased 8 split ac of llyod, and complaint many times to your local dealer shri deepak khandelwal c/o shree radha electronics, jai complex, alwar . but he not giving any response, and damaging the goodwill of the company, please solve our problem,


sameer agarwal
agarwal saree sadan
agarwl market, near ganesh market, alwar

[protected]


alwar dealer name
deepak khandelwal
shri radha electronics, jai complex, alwar
[protected]

My Ac is under AMC cover from your company and not working since friday i.e 18th Sep. 2009, After repered request to your dealer M/s Varma Refregration is not keen to workout the problems and is only throughing bundels of lies & excuses

A pormpt action is required against dealer and rectfication of my problem

I Purchase the electrolux A/C from ACE Technomark, noida.on 6th June 2009. At the time of delivery the A/c was damaged. I contacted the dealer and he promised me to change the A/C. On 8th June a Mechanic came to my house in my absence and promise to change the front grill today itself. But till date I.e 9th June noboday came to rectify the damaged A/c. No response from dealer side. i m living without A/C at this 43 Degree C . I thought Electrolux company is the most poor and irresponsible company . I have to go to the consumer court because of my mistake to purchase the posrest company of this world.I advised all the prople not to purchase electrolux.
yudhvir singh

ELECTROLUX AC — AC NOT WORKING

ELECTROLUX AC IS IN WARRANTY PERIOD BUT IT IS NOT WORKING AND NO BODY FROM ELECTROLUX IS COMING TO SOLVE THE PROBLEM..REMOTE AND AC PANEL IS NOT WORKING.(I HAVE MADE MANY CALLS AND EVERYTIME THE CUSTOMER CARE EXECUTIVE TELLS ME THAT THE ENGINEER WILL VISIT YOUR HOUSE AND IT WILL BE DONE WITHIN A DAY BUT NOBODY TURNS UP. I AM REALLY ANNOYED BY THIS CASUAL APPROACH OF THE SERVICE PEOPLE,PLEASE SOLVE MY PROBLEM AS SOON AS POSSIBLE.

YASH BADAL
FLATNO-604 VSNL APPARTMENTS,SECTOR-62,NOIDA
MOBILE-[protected],[protected]