Electrolux India Complaints & Reviews

I purchased ELECTROLUX MICROWAVE OVEN on 14/1/2008 from M/s SALUJA's, Jodhpur.There arrised a problem in T-T motor.I complained at authorised service centre named as S.D.Refrigeration before 1 month.The service man came and took the T-T motor with him and didn't return the new one back till the date.On calling them on the given contact numbers, they give further dates again & again.
I complained to area manager "Mr. Deepak Mathur" also, but he also didn't take seriously.
In view of this, we demand that the matter be taken up seriously and such pathetic quality of after sales service be investigated.

sir,
micro wave oven model EM2OEC 80SL :SERIAL NUMBER :6122758
plz send a service person to solve our oven problem it is not getting heat soon and we need a service also plz send ur technician as soon as possible VERY VERY URGENT

regards
shariqha

33, kanda podi kannkar street
kaspa road
Ambur 635802
vellore district
Tamil Nadu
India

Electrolux 1.5 Ton Window AC — COMPRESSOR NOT WORKING PROPERLY

SIR,
COMPRESSURE OF MY WINDOW AC NOT WORKING PROPERLY. I SUBMIT A REQUEST BUT NO ONE DEAL IN A PROPERWAY. MY MOBILE NO. IS [protected]

Electrolux Microwave — not replacing faulty machine

i bought a electrolux microwave oven model no EM 20 EC 80SS from a shop in kolkata which was found to be faulty.i got it replaced on my own expense from the dealer. the replaced product was again faulty where the electrolux executives mr niranjan and mr d. banerjee could not able to solve the problem . this is going for last 15 days.please help me. edison.

Electrolux — Malfunctioning Microwave

I had purchased a microwave oven(Model no: EM25EC85SL).Subsequent to the purchase I could not use it because I was out of town. I have been using it from a few months and suddenly find it malfunctioning. The dealer through whom the purchase was made has been of no use. When I took up the matter with the concerned dealer and sought his help, he after a day or two sent a company representative who on inspection of the malfunctioning microwave told me that to rectify it, it would cost me nearly the same money for which the microwave was purchased.
I suppose the company makes money by selling such useless products which need repair costing the same as the product itself.
Need your urgent attention/intervention in the matter. Fervently solicit your help and urgent advice to me.
Thank you.

I had purchased a 25 litre Electrolux microwave 18 months back & it is not working now.
I contacted Gurgaon Customer care officers Mr Nitin ([protected]) & Mr avkash ( [protected]) . They kept it for 2 months & returned it without repair or replacement.
Please get it replaced or give my money back.

Electrolux Microwave — not repair the product

dear sir,

i have purchased a Electrolux Microwave on 4 november 2010 and now this microwave stop working . i have complaint this to the service center . a person is come but he is not able to repair the microwave and now after seven days he not come back

Electrolux Microwave — poor services

very poor coustomer services i m fully unsatisfied form ur electornics items as well as products plzzz i want to demo class of microwave so provied me otherwise i will take some other strick action ok

I could not found cutomer care no in Kota Rajasthan, kindly provide if you are caring your customer.

Electrolux Microwave — non replacement of defective door

Complaint number-pvlr[protected],complaint is in the name of sonal dubey, microwave purchased on 8 june,in the name of MR BN Raju,xerox of the receipt allready submitted since the person fromservice crnter said that door is defective and will b replaced but till today no communication is done.please look into the matter.

Electrolux — Useless product

Never ever will i buy an electrolux product again.

I bought a brand new EDP 294B, 280 L, double door refrigerator and from day 1, i am facing issues with it. There is a beep sound when the door is closed. And even the cooling at maximum setting is bad, which makes me wonder what i bought.

Any number of calls to the customer care falls on deaf ears. They just keep postponing the issue and there is no action taken.If anybody wants to verify, you can check with my complaint number .PBLR[protected].

Wonder if this is what you we get on a brand new product, then there is definitely no point in using the product.

Its a pathetic company with useless people having no knowledge and not at all good customer service..just harassing customers and charging them.Please do not buy its products.

I AM USING ELECTROLUX MICROWAVE SINCE 2006. RECENTLY DUE TO SOME FAULT INSIDE OVEN POWER SUPPLY ELCB IS TRIPPING. I HAVE LODGED A COMPLAINT . ONE TECNICIAN FROM MIRA ROAD HAS ATTENDED & CHARGED RS 250/- & TOLD MY WIFE THAT BILL WILL COME THROUGH SMS. AFTER ONE DAY AGAIN PROBLEM HAS STARTED. PLEASE TELL ME WHAT TO DO IN THIS SITUATION.

M TARIQ
SCIENTIFIC OFFICE
TAPS1&2 COLONY
TYPE IV H/2
BOISAR
MAHARASHTRA
401504
MOBILE [protected]
E MAIL : tariq.[protected]@gmail.com

My microwave is not working and i called 5-6 times and there is no response. very poor service. n i will never buy any electrolux product nand will never advice anyone to buy electrolux product.

washing machine not working

I complaint 6 February 2015, my complaint number is EDEL[protected], but till now my complaint did not resolve. I am facing many problems. Please resolve my problems

Hi, I am also from Indore. You should sue them and you should refer to the consumer forum. All the Best

Dear Sir,
I have registered complaint regarding cooling problem of my whirlpool refrigerator before 15 days. my complaint no. is RP[protected].but i didn't get any response from ur side. May Pl. arrange to attend my complaint as early as possible.

Regards,
Yogesh Kr. Mishra
S/o Mr. R.P. mishra
Sector -3, qtr. no.-475, type-B
Balco Ngr., dist.-korba(chattisgarh)
Cell no. -[protected], [protected]

COOLING IS NOT DONE

DEAR SIR/MADAM,


WE HAVE PURCHASED A REFRIGERATOR WITH ALL BELOW GIVEN DETAILS;

MODEL NO.- F 26 DELUXE DELIGHT STEEL
SERIAL NO. INA[protected]
Date of Purchase 09.08.2006

WITH 1+4 YEARS WARRANTY

PURCHASER : ARTI GUPTA[protected], [protected]
4D/ 1A VIR KUNWAR SINGH PATH
WEST OF JANAPRIYA APARTMENT
NORTH S K PURI
PATNA

COMPLAINT NO PT [protected] DATED 30.03.2009
2nd PT [protected] DATED 03.04.2009


The compliant was lodged on [protected] on 30.03.2009 to arrange for repairing the said Refrigerator, which was making NO COOLING.

On 31.03.2009, the Local Service Centre at Patna sent one service engineer to the house. He reported that there is a problem of GAS CHOKING. It requires gas refilling which would be done at the House itself by paying Rs. 250/- for transportation, Rs. 281/- as service charges and Rs. 800/- appro. for gas refilling charges.

The service engineer was paid Rs. 281/- immediately.

On 03.04.2009, the Local service centre was contacted and then he advised to lodge a fresh complaint. A new complaint was again lodged with Toll Free Number who while logging the complaints was advised the old pending Complaint. The person at the Toll free no. asked about the quality of the service. He was replied in negative.

He reported that a senior service engineer would visit on the day to solve and assess the problem.

Since then, the Toll free number is being reminded thereafter on a daily basis but no one has visited to address the COMPLAINT TILL DATE.

Today ON 07.04.2009, the person at the TOLL Free Number (Mr. Pramod) today advised that they have assessed the complaint and suggested that the refrigerator would be brought at the Service Centre, Patna and the repair work is carried out only on SATURDAY.

It is worthwhile to note that NO body has visited at the site/house and assessed the problem.

WE ARE TOTALLY DISSATISFIED WITH THE SERVICES OF THE SERVICE CENTRE/ TOLL FREE NUMBER.



ARTI GUPTA

kindly call us at

[protected] (mob)

[protected]res)

Address: 24, Pillar Apts., 10th Avenue,
Ashok Nagar, Chennai 600 083

My refrigerator is not cooling properly...

We have same problem .we are un satisfied the whil pool customer care .my referegrator have problem last 45 days .Enginers 3 time visited still my problem not solved

my name sz kamaal my whirl pool fridge cooling problem cause more ice formation in upper door cabinet the lower door compartment air flow line jamed and no cooling in lower cabinet two time the came and change some components some parts and charged about 920/- plus service charge 340/- still there is no use same problem again i have registered on 1st of june 09 til date no body attend the complaint i have to go some local mechanic for that SO MY SUGGESTION TO THE CUSTOMERS NOT TO GO FOR ANY WHIRLPOOL REFRIGERATOR BECAUSE THERE IS NOT ANY SERVICE PROVIDED FROM THE WHIRLPOOL AFTER THE SALES my name szkamaal cell:[protected] broadway chennai 1.

My refreizerator is not properly cooling from yesterday i.e. on 30.6.09. I have also come such types of problem on 8.9.08 but after very short time why is it cause produce? Please contact on Office Tel no. 23034490, 23034421 and my residential Mobile no. [protected]. Please visit on my residential address is

Rajesh Kumar (Lok Sabha Employee)
C/o Rajeev Kumar
H.No. 419/2, Gali No. 6,
Biswas Property,
Laxmi Vihar, (Near Burari),
Delhi-84

Please try to visit urgently as soon as possible.

cooling problem pls come today
my contact number is [protected]

I purchased the electrolus frost free refrigerator in 2003 but since last two years i am facing the problem of Timer failure, the timer becomes dysfunctional every time i have changed it, it works for approx. 2 month of the installation of the new and original timer by the local authorised service-man but then also it becomes dysfuntional and the refrigerators losses its cooling. Now the service-man says that there is no alternative then to replace the timer every time it gets dysfunctional. so pl. give me the contact no. of the service-man or the authorised service staion no. so that i could get it permanent solution of these white elephant b'coz of whom i am suffering since last two years.

Compaint regarding cooling problem in my Refrigerator has already been lodged with customer care center on 10-12-10 but no body turned up till now. complaint no LK[protected].

my freeze is does'nt making cold properly!!! having a cooling problem 165 ltr whirlpool !!!
contact no is [protected]

Same problem is with us also we bought the same model & now for last 6 months we are trying but not getting the parts. Please help to find the same in Jammu. My mobile no. is [protected]

Electrolux very bad products and never ever buy its products After sales service is also very bad

I registered my complaint on 19.05.2009 (GHA[protected]). One technitian from HI-TECH SERVICES, Noida, attended on 20.05.2009 and told that compressor is to be replaced ( compressor still within warranty), and charged Rs 225/- as visiting charge ( receipt with me). After repeated request, another technitian from HI-TECH SERVICES, Noida, attended on 24.05.2009 and replaced that compressor and charged
Rs 505/- for gas charging
Rs 70/- for driver
Rs 300/- forRightOLP
So for the compressor being till within warranty, I had to pay all those charges.
I would like to know, if all those charges are standard chrges of the company. if not, request is made to refund the money.

Electrolux Washing Machine — time sensor

Please recall our telephonic Complaint No. APR 1209. In turn one mechanic by name Abdul deputed on[protected] to our residence Flat No. 3119, Bldg. No. 220, Sector-1, CGS Colony, Kane Nagar, Mumbai-400 037. Our Complaint is that some times water is taking inside of the drum and some times it is not. He checked the time sensor and informed that it should be replaced. Again, he came back and brought one time sensor which is not suited to it. Therefore, the existing time sensor he removed and handedover to the company to supply exact time sensor. But, so far he did not turn-up with new one. Inspite of our best repeated calls, there is no response from him and his mobile is also switched off. From 30th April, 2011 to 23rd May, 2011 we are out of station. I hope by that time you will depute concerned to rectify the defect. Already we are experiencing deficiency of service on your part. It may please be noted that our machine is purchased on[protected] from Kohinoor Tele Video, Op. Fire Brigade, Dr.B.A.Road, Dadar (E). and within the guarantee period of two years. When we are contacted the Kohinoor Tele Video, it is informed that repairs will be take care of by Electrolux Company.

I hope my letter will take in true letter and spirit and atleast after 23rd May, 2011, I may expect that washing machine will be repaired with new Time Sensor.

ELECTROLUX KELVINATOR - CFC — No service has done

ELECTROLUX KELVINATOR
We Purchase ELECTROLUX KELVINATOR - CFC *** in 2001 till now days No Service Repair or Replacement

Hi,
We have Electrolux Kelvinator refregarator in which facing following issue:
horrible sound, etc etc.

Request you to do the needful on immidiate bassis.
Would highly appreciate your quick action on this.

Thanking You,

Yours truly,


Kiran H. Rathod
Mobile - [protected]

sir,

I have purchased Electrolux refrigerator - 275 L Ozone, frost free, CFC free.

From the last three months or so, our Refrigerator is havin water lickage proble from its lower back side. I did'nt getting from where the water is seeking out, but its working well.

Its my first complaint to you.

Please help me out in rectifying my problem & take it seriously.

Waiting for early & postive reply from your side.

With best regards,

Sunil Chamaria
[protected]
[protected]

WE WANT TO LODGE THE COMPALIN REGARDING SHORT CIRCUIT OF WIRE ON 13.03.210 IN OUR FREEZE (MODEL NO 275 FF/LUX STEEL). EARLIER I.E. ON APRIL 2009 M/S KAMAKHYA REFRIGERATION HAS CHECKED THE FREEZE AND TOOK THE PAYMENT.BUT WE ARE NOT SATISFIED BECAUSE THE PROBLEM WAS NOT RECTIFIED. NOW YOU ARE REQUESTED TO SEND THE CONTACT NO OF THE AUTHORISED PERSON WHO WILL LOOK INTO THIS MATTER. PLEASE LOOK INTO THE MATTER.

THANKS & REGARDS

SHASI BHUSAN SHARMA
+[protected]

REF IS NOT COOLING

i bought a refrigerator from ur company in july 2006 and now its compressor its not working n we had call to your customer care around 10 times n they did not send anyone and now we are fed up with your company and they always give me a new complaint no. now recent new complaint no. is DEL[protected] this no. we got on 23 april, 2009. plz take action on this otherwise we will go in consumer court.