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Enps Complaints & Reviews

S
Shantanu Kulkarni
from Nagpur, Maharashtra
Apr 3, 2021
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I was trying to register for NPS online and while doing payment, it got stuck and somehow failed eventually, but my amount Rs 5000 was deducted from my bank account.
Now when I try to complete the registration it does not allow me to.
eNPS website gives me error that,

"The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

Neither I'm able to complete the registration nor I'm getting my deducted amount back.

Their customer care line is disconnecting within 3 seconds after saying "welcome to nation pension..."
Why does these government websites never miss to give some trouble?
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    S
    Sakshay Arora
    Mar 31, 2021
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    Website: enps.nsdl.com/eNPS/NationalPensionSystem.html

    Every time I try to complete my pending registration, I get this message, "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time."
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      K
      kmmarni
      from Powai, Maharashtra
      Mar 9, 2021
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      Ack no 11074667, payment was deducted but site got struck and did not process PRAN

      Website: enps.nsdl.com/eNPS/NationalPensionSystem.html

      Received ack no. 11074667 dtd 5-Mar-2021. Kotak Mahindra Payment Gateway vide Ref No. [protected] on 5-Mar-21. Amt 50, 383.50 - Payment was successful then the SBI site was struck and unable to redirect to eNPS site.

      I tried to complete the process again by logging in using the ACK No. and it says "No Record found for given search criteria".

      Lodged grievance vide 10733835 on 5th March; they are explaining me the...
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      VipulJain1994
      from Gurgaon, Haryana
      Mar 6, 2021
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      Hi,

      I am unable to activate my NPS account as it says "User is inactive"

      I wasn't able to get any help from customer care and my bank.

      Kindly advise.
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        C
        chandansingh01
        from Deoli, Delhi
        Mar 6, 2021
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        I had filled all the details but due to some payment limit at my bank side my payment was not able to go through and I am getting the following error:

        Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

        I have tried several times but not able to go through the error window.

        Acknowledgement id: 11405985
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          A
          Arti Mukherjee
          Feb 25, 2021
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          I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 2 days.

          "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

          Ack id : 11392831
          Ack date : 25/02/2021
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            S
            Sanket Thotange
            Feb 23, 2021
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            I was trying to pay the contribution for my newly created enps registration. However the payment did not complete. It is now showing following error.
            "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after sometime."

            ACK NO[protected]
            Acknowledgement Date - 22/02/2021
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              P
              prem.kumar.1641
              from Thaiyur, Tamil Nadu
              Feb 21, 2021
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              Website: enps.nsdl.com/eNPS

              I am trying to create new account for eNPS. But getting this error while completing my registration.

              "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after sometime."

              Please note following details:
              Acknowledgement Id: 11386945
              Date of incident: 20 Feb 2021

              Please resolve this issue so that I can complete the registration.
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                Y
                yashLadha
                Feb 20, 2021
                Resolved
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                Resolved

                I had filled all the details but due to some payment limit at my bank side my payment was not able to go through and I am getting the following error:

                Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

                I have tried several times but not able to go through the error window.

                Acknowledgement id: 11385835
                Receipt Date:[protected]:26:27
                +1 photos
                Feb 22, 2021
                Complaint marked as Resolved 
                Unblocked in a day
                Feb 24, 2021
                Updated by yashLadha
                Changes to the complaint.
                I am stuck at payment process. And again logging with ack no 11811403
                Dated 14/12/21 11:27:15
                But unable to do... Kindly resolve the same.
                Hello
                M stick with same issue.
                Could u please unblock
                Unable to login with acknowledgment no.
                11811403
                Dated 14/12/21
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                  A
                  Anshumaan Tyagi
                  Feb 13, 2021
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                  My Acknowledgement Number is 11372316 and the Acknowledgement Date is 11/02/2021. Every time I try to complete my pending registration, I get this message, "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time." form yesterday.
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                    K
                    kausikkis
                    Feb 11, 2021
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                    Getting error "PRAN not found in database"

                    I have registered online on NPS and contributed towards the same for which i received an acknowledgement and also generated PRAN. But when i wanted to log in and check account details, while resetting the ipin it shows as "PRAN not found in database"...
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                    A
                    Aniket Varbude
                    from Moga, Punjab
                    Feb 3, 2021
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                    I am getting "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time." when I am trying to pay and not allowing me to log in for NPS contribution online. Please resolve it.

                    Acknowledgment Id:11342066
                    Acknowledgment Date:22/01/2021
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                      A
                      Addy16
                      from Visakhapatnam, Andhra Pradesh
                      Feb 3, 2021
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                      Acknowledgment no 11355008.
                      Registration against this acknowledgment id is pending for confirmation from payment gateway.

                      Can you please resolve it asap.
                      Regards,
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                        K
                        kaustubha Pandey
                        Feb 2, 2021
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                        Website: enps.nsdl.com/eNPS/NationalPensionSystem.html

                        My Acknowledgement Number is 11354583 and the Acknowledgement Date is 31.01.2021.

                        Every time I try to complete my pending registration, I get this message, "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time." I tried 10 to 15 times but no success.

                        Please look into this, Thanks.
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                          S
                          Sandipan Biswas 1
                          from Guwahati, Assam
                          Jan 27, 2021
                          Resolved
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                          Resolved

                          Website: enps.nsdl.com

                          Hi,

                          I tried to contribute in enps. I tried to make payment through Billdesk using Google pay UPI. In google pay its showing payment is successful. But in enps site its showing transaction is failed.

                          Not sure where should I complain for this.
                          +1 photos
                          Apr 17, 2021
                          Complaint marked as Resolved 
                          I called their customer care and they gave transaction id and all the details. They told me to check with the bank after 7 days. On 6th day, I got the money on my account.
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                            R
                            Raj Kumar diwakar
                            from Bengaluru, Karnataka
                            Jan 26, 2021
                            Resolved
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                            Resolved

                            Website: enps.nsdl.com

                            Hi,

                            I am getting below error on registration:
                            Registration against this Acknowledgement Id is pending for confirmation from the Payment Gateway. Please try again after some time.

                            Unable to do the payment. STUCK FROM 2 days

                            Please do the needful

                            ACK NO: 11344047
                            +1 photos
                            Mar 21, 2021
                            Complaint marked as Resolved 
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                              S
                              shrankhlasach199501
                              from Katangi, Madhya Pradesh
                              Jan 23, 2021
                              Resolved
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                              Resolved

                              Registration against this Acknowledgement Id 11307204 is pending for confirmation from payment Gateway.Please try again after sometime.

                              Please look into this asap.

                              Note: I can see that there are many complaints raised for same issue. Kindly keep an option to reset the payment option, instead of customers lodging in complaint each time.
                              +1 photos
                              Jan 28, 2021
                              Complaint marked as Resolved 
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                                S
                                saurabh dhabu
                                from Manmad, Maharashtra
                                Jan 18, 2021
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                                Hi ENPS Team,

                                Some how Payment was not completed.
                                But, I am going to complete my pending registration and I am getting Message as "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

                                Below are the details

                                My Acknowledgement Number : 1133539
                                Acknowledgement Date is : 18/01/2021

                                Please have a look,
                                Thanks
                                Hi ENPS Team,

                                Some how Payment was not completed.
                                But, I am going to complete my pending registration and I am getting Message as "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

                                Below are the details

                                My Acknowledgement Number : 11253802
                                Acknowledgement Date is : 02/11/2020

                                Please have a look,
                                Thanks
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                                  P
                                  Praful_Dhadse
                                  from Pune, Maharashtra
                                  Jan 15, 2021
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                                  Hi,

                                  I am being blocked for 3 days now giving the below error. Can this be fixed on priority?

                                  Ack No[protected]
                                  Ack Date - 14/01/2021
                                  Birth Date - 22/10/1978
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                                    Y
                                    yash4040
                                    from Delhi, Delhi
                                    Jan 15, 2021
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                                    Hi ENPS Team,

                                    Somehow my payment was not completed.
                                    Now, I am getting message as "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after sometime."

                                    Below are the details

                                    My Acknowledgement Number : 11326908
                                    Acknowledgement Date is : 13/01/2021

                                    Please have a look,
                                    Thanks
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                                      S
                                      sakshi1909
                                      Jan 11, 2021
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                                      Hello,

                                      My acknowledge number is : 11310225
                                      Acknowledgement Date: 04/01/2021

                                      I am constantly getting the below error while trying to complete registration process.The amount has been deducted from bank account.
                                      "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."
                                      I request you to please resolve this asap. I am pissed off seeing this error constantly.
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                                        A
                                        avsingh.sh
                                        from Indore, Madhya Pradesh
                                        Jan 7, 2021
                                        Resolved
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                                        Resolved

                                        Registration against this Acknowledgement ID 11315665 is pending for confirmation

                                        My Acknowledgement Number is 11315665 and the Acknowledgement Date is[protected].

                                        Every time I try to complete my pending registration, I get this message, "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time." form yesterday.

                                        Please look into this, Thanks.

                                        Note: I can see that there are many complaints raised for same...
                                        +1 photos
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                                        dinesh17ky
                                        from Powai, Maharashtra
                                        Jan 4, 2021
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                                        My Acknowledgement Number is 11306983 and the Acknowledgement Date is 3/01/2021.

                                        Every time I try to complete my pending registration, I get this message, "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time." form yesterday.

                                        Please look into this, Thanks
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                                          pragya481
                                          from Powai, Maharashtra
                                          Jan 3, 2021
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                                          Hello,

                                          My acknowledge number is : 11307751
                                          Acknowledgement Date: 03/01/2021

                                          I am constantly getting the below error while trying to complete registration process.
                                          "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."
                                          I request you to please resolve this asap. I am pissed off seeing this error constantly.
                                          +1 photos
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                                            S
                                            Saleem Mulla
                                            Jan 3, 2021
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                                            Website: enps.nsdl.com/eNPS/getSubDetails.html?ID=-624760702&getName=Online%20Subscriber%20Registration

                                            My acknowledge number is 11306506, dated 02.01.2021, payment transaction is cancelled due to error. So I want to complete my application, but now" registration against this acknowledgement id is pending for confirmation from payment gateway.." is coming. Please sort this out asap
                                            +1 photos
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                                              P
                                              Param4056
                                              from Delhi, Delhi
                                              Dec 31, 2020
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                                              Address: Mumbai
                                              Website: eNPS PRAN NUMBER

                                              My acknowledgement no. Is 11293824
                                              Acknowledgement date is 24/12/2020


                                              When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 4 hours
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                                                vishalraina1989
                                                from Delhi, Delhi
                                                Dec 29, 2020
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                                                Complete Pending Registration

                                                AKN:[protected]

                                                Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

                                                Please help to fix this.
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                                                  kumar0894
                                                  Dec 27, 2020
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                                                  Website: enps.nsdl.com/eNPS/NationalPensionSystem.html

                                                  I am Dheeraj and While registering for eNPS could not transfer money and now i am getting this message Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after sometime. Pls reactivate it so that i can complete the registration

                                                  my acknowledgement no is = 11292739
                                                  and date of acknowledgement = 23/12/1980
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                                                    Website: enps.nsdl.com

                                                    My Acknowledgement Number is 11274485 and the Acknowledgement Date is 05/12/2020. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last few hours continuosly.
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                                                      arindamxd
                                                      from Bengaluru, Karnataka
                                                      Dec 1, 2020
                                                      Resolved
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                                                      Resolved

                                                      Website: enps.nsdl.com

                                                      My Acknowledgement Number is 11268264 and the Acknowledgement Date is 26/11/2020.

                                                      Every time I try to complete my pending registration, I get this message, "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time." form yesterday.

                                                      Please look into this, Thanks.
                                                      +1 photos
                                                      Dec 3, 2020
                                                      Complaint marked as Resolved 
                                                      My Acknowledgement Number is 11249668 and the Acknowledgement Date is 25/10/2020.

                                                      Every time I try to complete my pending registration, I get this message, "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time." form yesterday.

                                                      Please look into this, Thanks.
                                                      Hi ENPS Team,

                                                      Some how Payment was not completed.
                                                      But, I am going to complete my pending registration and I am getting Message as "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

                                                      Below are the details

                                                      My Acknowledgement Number : 11253802
                                                      Acknowledgement Date is : 02/11/2020

                                                      Please have a look,
                                                      Thanks
                                                      Hi ENPS Team,

                                                      Some how Payment was not completed.
                                                      But, I am going to complete my pending registration and I am getting Message as "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

                                                      Below are the details

                                                      My Acknowledgement Number : 11358260
                                                      Acknowledgement Date is : 03/02/2021

                                                      Please have a look,
                                                      Thanks
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