Eureka Forbes Complaints & Reviews

This is regarding our complaint number :[protected] [protected]. I was given our vacuum cleaner for service at Nov 22nd 2018. First they set it had a motor issue then they set its a power core problem. But Service not done still. I attached my contact and service details. Please take an action our details are given below

Model: Euro clean Ace model

Status : Out of warranty

Address: S. Sripriya,
Flot No:3 Door No:43, Park Residence Apartment,
Opp. to Kerala Club, ATT Colony,
Coimbatore 641 018.

Mobile : [protected]

our mail id: gennexindia.[protected]@gmail.com
Service Center : Esjay enterprises,
Ram Nagar, Coimbatore.

Eureka made this offer to me
OFFER OFFER
We have Paytm offer of 5% max RS 1000 off on all the products customer buys only for December.
followed by the following message:
Dear sir / madam
can you give me to reference for the [Aquaguard water purifier] [Air Purifier] [Vacuum cleaner] because this is December month I have to achieve the target please can you give do the needfull help for me
Warm Regards

I have made the purchase. Eureka feigns ignorance about the offer now

Service quality is poor. I have to call 3 times in month for a small problem. And service provider always insists to buy new machine though major parts malfunctioning. A little bit loose connection. Water is not coming after starting the machine. Everytime they came and and correct it. But new problem arises after few days. Once it happened that they came for regular servicing but after fitting it problem started. No problem was with the machine before the servicing.

MY NAME : PATEL KIRITKUMAR MANHARBHAI
ORDER NO. : [protected]
CUSTOMER ID : [protected]

I bought Eureka Forbes water filter Approx 1 Momth day ago. On that time your representative say to me you get the 5% cash back from the paytm but till date I am not received.

Can you please look into that.

I am contact so many email through below guys,
Nagavardhana Reddy' - pasala.[protected]@eurekaforbes.co.in
jagadeesh jagadeeshn - [protected]@eurekaforbes.co.in
VIJAYANAGENDRAKUMAR B - [protected]@gmail.com
THIRUPATHI MENGAN - M.[protected]@eurekaforbes.com
Arputharaj G - Arputharaj.[protected]@eurekaforbes.com

but not getting any proper answer and not taking properly in phone call

I have submitted two proof to you guys, 1) Your website screen shot on paytime 2) my bank statement

If I am not received cashback and not geting proper answer then I am understand something wrong with me(fraud). I take further action.

One of your sales person mr. Bibekananda pradhan working under eureka forbes, bhubaneswar comes to my house & request to purchase cc camera. Accordingly to his request i purchased 3 cc cameras from eureka forbes which were installed in2016.in 2018 i shifted to to 1st. Floor and want to add one more camera with the 3 cameras installed earlier. But, it is regretted to say that already 3 months have been passed out. Mr. Pradhan is not responding me
I have also place this matter before his seniors. Till date the matter has not been solved. As a regular customer of eureka forbes, it is requested to kindly look in to the matter and find out any way to solve my problem.

Nila ratan ray
Plot no. 476, nuasahi, nayapalli,
Bhubaneswar -751012
Mob - [protected]
Email - [protected]@gmail.com

Last year a person visited my house claiming he is from eureka forbes and he had all the details about me and the product, he told me the filter is going to expire soon and he made me pay for 2 years amc, and on the receipt it was mentioned aquacare, when i asked him he said its part of eureka forbes, today i had representative from eureka forbes visiting my house and he figured it out the filters are fake, local ones and when i showed the receipt, he agreed that its from some third party company called aquacare, my question here is
1. How the eureka forbes customers data is being leaked to these third party?
2. It was my mistake that i blindly believed aquacare guy is from eureka forbes, but when the eureka forbes representative who visited my place also told me they are cheating all customers, and know all the details about this company aquacare, why are you not taking any action on it?

Sir
My ag booster water filter cum purifier is under amc. And periodical service and replacement of candle is over due. But no one is come for service.
My particular as given below.

Client id - [protected]
Name - nareshwar jhaduram yadav
Address - sai saden plot no 22
Velankani nagar (Near water tank)
At&po - manmad
Dist - nashik (Maharashtra)
Pin 423104
Mobile [protected]
Thanks
Nareshwar jhaduram yadav

I have 'aqua guard' water purifier. My customer id is 2094. I am from bangalore (East). My registered phone number is [protected]. I have been requesting to send a service engineer for regular service (Paid service) for the last two months to the phone number - [protected].
Many tickets have been raised and closed without attending the servicing. Some of the ticket numbers are 5356 dated 02.12.2018, 5489 dated 07.12.2018, 5973 dated 22.12.2018. I am left with no option but to approach consumer forum. I hope some action will be taken to my this complaint at the earliest.
My email id - [protected]@rediffmail.com.

With regards,
Manoj

Sir, as i have purchased a dr aquagaurd water purifier from online through ur representative from dharwad branch.. Before that they visited our house and took rs 500 as advance and also there was a offer of watch with that but since 3 months they did not returned me my advance and offer both.. That representative name is anil so could u help me getting it back..

I m from kolkata. Last month i bought a eurovigil wireless door lock by mr suman kumar pal and nabanita das. Both are seller of eureka forbes. But in between this the device are totally offline. I launched a docket no. Also call several times in above persons. But they are totally misguided to me. So i launche a consumer complane about these seller.

Purchased an aquaguard reviva ro m/c in nov2018.
1. After two days it's adaptor got faulty. After complain service man change the adaptor by cutting the adaptor portion only instead of changing whole adaptor with its wire. Till now he has not come to change the adaptor...
2.in dec -2018 i have complain about water leakage problem from back side of ro m/c... Till now no one has come to attend the problem...
The contact no to whom i have called are -
[protected], [protected]

You are pretty aware about the need of clean drinking water which is the most important criteria for good health. But ur service staff is very careless i approch them. To service my product but each time they have an excuse so they has caused both physical and mental agony to me and damaged your reputation also. So please sort out my problem soon so dat a relaibility maintained in both sides

Hello audience, i bought a aquaguard superb ro uv uf tds for 19000 in april 18 and in dec i called for a second service when the agent cane and said i will have to get the filters changed which will cost me 5000 cause i have consumed 6000 litres of water in 6 months. We were out of country for 2 months and how can 2 members in a family can consume 6000 litres of water.
The agent who came had no clue of this aquaguard and broke the body also.
I am 65 years old and i call customer call almost everyday and they say we cannot help. I will take this to the highest authority and will make sure i get my complete money back and the company will pay for fooling customers like this
Poor product
I will be pushing tiis to all social website, used kent for 6 years without any issues
Poor service and poor product @ aquaguard #eureka forbes #marzin shroff #lg #kent #tataswach #fault product #poorservice #consumerpain

G. Singh
[protected]

We bought a EuroClean Steam Cleaner in June 2018. After using it for 15 times, it broke at a connecting point. This product is of very poor quality plastic. It is We put complaint# [protected] for resolution and did not get any response. We put service request # [protected] for escalation and did not get any response.

We followed up with Mr. Sanjay Tripathy from Eureka Forbes(Bhubaneswar) many times but he showed no interest in resolving it, rather provided cock-n-bull story. We also tried to contact the person who (Mr. Madhusudan Rout) sold this to us and his phone is not reachable.

We escalated the issue and did not get any response.

Placed a complaint to service water purifier throng toll free no. [protected]. Service technician came to my place and attended. He did not give bill. Paid him and after 45 min he left the water filter stopped working. When i called him again he said he cant do much and not even willing that re-visit. Later i called customer care to inform abt the same but came to know that the person visited was an unauthorised person. When i asked them how can someone visit my place without the information like my address and phone no. Etc, they were not ready to accept and investigate. Actually my info and details was passed parellaly on to this unauthorized company by someone within their network. And was done by a non authorized person. So beware even your personal info can be leaked in this manner.

Never never buy aquaguard from eureka forbes. Worst service provider. Also don’t recommend to any other.

I had logged service complaint on 5th jan 2019 but still problem is not resolved.

I had called multiple times to check for the status and why it is not addressed.

Customer care said, service engineer will attend the issue shortly but no response yet.

Today again i called customer care and got the same response.

Hi,

I have relocated to noida from pune. My customer code is [protected] in the name of divesh kumar. I took 2 years of amc service from eureka water purifier service in pune (Attached is the receipt).

When i relocated to noida last month, i contacted local eurekaforbes agency and asked to send some person to install the eureka forbes. For this some lady said that i would be charged @ inr 700.

When the representative came to my place, he informed us that the filter along with the membrane needs to be replaced. We informed the representative that our water purifier is under amc but he confirmed that there was no amc registered for my purifier. Also the amc booked in pune would not be applicable in noida. Since we were in urgent need of the installing the water purifier, we trusted the eureka forbes agent. So over all we were charged inr 4500 (Inr 700- water purifier installation, inr 3800 - replacement of filter and membrane). But after few days when we unpacked after stuffs in the new place and found the amc receipt, we realized that we have been cheated big time by eurekaforbes.

We also tried to lodge the complaint over phone to customer care. Got a call from lucknow office[protected], komal), however she has not yet reverted over the fate of this issue. Its been more than 7 days since she called me. Triedf to call back, but could not connect with any representative.

I would like to get the compensation for the same from eurekaforbes asap.

— divesh kumar.

Dear sir,

With reference to subject cited above this is to inform you that amc was renewed on 20.07.2017 for two years, payment was made vide cheque no. 246484 dt. 20.07.2017 for rs. 3400/-. Servicing was due in july, 2018 and january 2018 but your technician was not attended the same. Yesterday your technician visited our place at house no. 289, dixit nagar, nari ring road, nagpur - 440026, refused to attend the servicing for want of receipt and i have to pay for servicing and change of filter. The amc is misplaced. Kindly issue duplicate receipt and take necessary action for early servicing. The change of address may kindly incorporated from d. H. Dhanvijay, powergrid, qtr. No. B-03 nari ring road, nagpur - 440026 to house no. 289, dixit nagar, nari ring road, nagpur - 440026.

Regards,

D. H. Dhanvijay
Mobile no. [protected].

I have your eureka magna ro product.
The machine was not working as the water intake was not happening.
I raised a complaint on 30/12/2018 with [protected] which was not attended till date. I called again on 1/01/2019 and a
New request number [protected] was created in spite of not resolving the old req number. I get message that a technician manivarnan. S ([protected]) will attend the issue. But he either turned up nor picked my calls.

I wanted a but ro water purifier after little research, decided to go with aqua guard as i already have aquaguard old version. An agent by name reshma swetha (Id#9055597) came and gave us a quote and asked to pay cash, i didn’t have cash so resorted to account transfer, i did the account transfer after confirming her authenticity as agent with the company, like id card, visiting card and even their customer care confirmed that she is their agent. The payment happened on 31st dec with an expectation that unit will be delivered on 3rd jan. To my surprise, she took the money and vanished, she didn’t even log the order request until 3rd jan. When i called her she says admitted in hospital and all other stories and said will be delivered by 4th jan, next day (5th jan) i got a call from rajesh, sales manager (Ph-[protected]) asking pending payment because of which they didn’t assign the unit. I said i already paid the entire amount to the agent r. Swetha to her account and even shown account transaction. He says this girl is creating problem for the last one month by taking money from the customers and taking long time to deposit.

I said when you already know this girl, why didn’t company didn’t take any action and removed her from the duty? He didn’t have an answer. He then gave me an number chandra sekhar (Ph: [protected]), looks like he is divisional manager but has no qualities of manager, when i told him the story, he didn’t say sorry and said, will call you in 10 mins and hung up and never answered.

I also logged a case with aquaguard (#[protected]), i got a call from escalation team (Priya) land line[protected] saying that she will handle it and give me an update by 5th jan eod but never did.

In the whole process of escalation to the aquaguard representatives at various levels, no body owns the responsibility and tells that if my money will be returned or unit is assigned.

This is really ridiculous from a company like aquaguard which is across pan india.in this case, the agent belongs to aquaguard and despite of that no one takes the responsibility and address the problem