Eureka Forbes Complaints & Reviews

I bought Euroclean iClean one month weeks back and I am yet to receive the bills. This is very bad on your side that still not given the bill or send the bill to my id. I am keep getting SMS saying that bill be ready but nothing so far.
The item was sold by Yogesh Kumar MM/[protected], my customer id is [protected].

Nelson.
____________________Second Reply from Euro customer care.
This is in reference to your email regarding invoice not received.
We regret the inconvenience caused to you.
We would like to inform you that, we have already forwarded your issue to concern team in Eureka Forbes with service request number [protected] and they will get back to you with resolution.
For any further assistance please reach us at[protected], write to deepa.[protected]@eurekaforbes.co.in or visit www.eurekaforbes.com
Have a great day ahead.
Warm Regards,
Deepa
Customer Care
______________First Reply from Euro customer care.
Dear Mr. Nelson,
Thank You for contacting Eureka Forbes Customer Support
We regret the inconvenience caused to you and assure to resolve it at the earliest.
We have registered a service request to address invoice not received Concern. Please note your complaint number is [protected]. We request you to save this service request number for any future correspondence.
We are escalating your complaint to the concerned Eureka Forbes department for speedy and timely resolution. Do expect a call back from the team within 24 hours to help you address the concern.
For any further assistance please reach us at[protected], write to deepa.[protected]@eurekaforbes.co.in or visit www.eurekaforbes.com
Have a great day ahead.
Warm Regards,
Deepa
Customer Care
_________________________________

Service complaint regarding water quality has been raise on 26th of feb 2019 at around 1.00 p. M and requested to attend the complaint on the same day as this is an emergency request as already the entire family members health got affected.
The same has been conveyed to the customer service person and she agreed to send the service personnel by 6.00 p. M on the same day and i have been asked to buy amc contract through online and i have completed the same formalities (2 year contract) around 2.30 p. M but till now nobody has attended the complaint and in the meanwhile i have contacted the customer service at least by 10 times,
This is the worst experience i have underwent in my life time for these type of issues. Gone through lot of stressful time for the last three days and my health got affected

Need proper reply and expecting proper compensation from your side...

Bad quality service of your customer service. Many executive are selling your products wrongly for their incentives and making trouble for the clients. Which makes trouble for the clients they are telling that it's a life time free service and they r selling the product in a wrong way. Now customer is in trouble that yearly amc cost of your product is nearly 5000 why you people r giving fake information and selling your product. First product and worst service from u guys. We don't want these kind of product in our house. Better take it off

I have raised a new complain again with service request id [protected] due to trouble faced in eureka forbes aquaguard enhance ro+ purchased on 07-june-2018. Now again i am facing the same trouble which was raised on the equipment on 02-oct-2018. My equipment is choked and making knocking noise and purification process is totally stopped.
I had raised 6 complaints already for this product in period 8 months. Still i am being troubled by the equipment. I already asked for replacement of the equipment, it was deliberately not replaced.
Now when i ask for annual maintenance charges, they say that it will not include the spare parts. Assuming that i bear the cost of annual maintenance, why should i bear the cost of spare when i see that the entire equipment is faulty.
@eureka forbes - as you can see the equipment is damage piece with lot of manufacturing defect. You should consider this and provide me additional warranty or at least not charge for the spares after the warranty period.
When i ask for buyback offer, i was told that i will get only rs 500 for this new equipment. This is really annoying, either as a sign of good gesture extend the warranty for another 6 months to 1 year for this damaged product with total manufacturing defect. I have already raised 3 complaints in this forum at the below links:
1) https://www.consumercomplaints.in/eureka-forbes-eureka-forbes-aquaguard-ro-enhan...⇄

2) https://www.consumercomplaints.in/eureka-forbes-new-product-eureka-forbes-enhanc...⇄

3)https://www.consumercomplaints.in/eureka-forbes-regarding-pump-failure-in-eure...⇄

Aquaguard magna purchased 4 months ago is not working even though it has warranty of 1 year. The mechanic who came to repair told that the candle was not functioning and at the same time told that the candle is not available in their store. Since 4 days no sign of anybody for repair of the machine. Horrible customer service the people working at your company don't even know how to behave. Since 4 days we are uaing boiled water for drinking purpose. The numbers given on the pamphlet also don't work.

I have purchased eureka forbes water purifier and got only 1 service in 2 years...
What the hell is this i lost my 20000 for this purifier.. Please don't purchase any product from eureka forbes as you will not get any after sales service.
I am going to file a case against them to consumer forum which will waste my money and time but there is no option left for me as i tried my level best to get the service from them but they are #..
Madharchod eureka forbes ka ceo.
Go to hell

I have aqua guard classic in my home but now the service centre people are not helping me... They have fooled me and looted my money... They said me filter for aqua guard classic is not available but now they are telling it's available... Eureka forbes people are in sales mind and cheap people... I'm facing issue with the filter and they are not even responding me... If i call them they are not even responding my call... My money is totally looted by eureka forbes... I paid around 12000 for this water purifier... I want a proper solution from the eureka forbes... They just made me fool... I want them to provide me a proper resolution as soon as possible..

Call me at [protected]

I have purchase dr aquaguard from your sales executive mr. Ravi nemad he has providing quotation with gst but still i have not receipt of gst invoice and my bank complling me for submitting gst invoice otherwise he has debiting my account in this regards i already lodging various complaint still no body resolve my bill problem.
Finally i am requesting you to provide gst invoice otherwise i am returning your product or i am going to consumer court.

I got a call from Dr Aqua claiming to do service to my Kent water purifier by checking its water quality. Even when we had absolutely no issue, the technician did some cleaning and removed the filter cap and put it back chargers ₹350. Ever since then since the last 5 days we have been having trouble with water leakage and it is not in usable condition now. Repeated calls to the customer care is a waste. They say they will send a service person but nobody turns up. This is a mental harrassment. Somebody called Shiva from JPNagar branch called up and confirmed on sending the person. He also does not attend calls now.

Sir/ mam
It is a humble request me my mother and grandma have called u several times for service request but there has been no response by your side.
I have a euroclean wet and dry vaccume cleaner. We have registered complains for service but no personnel have yet been send.
The product has been out of service. We are really fed up now.
Serial no. Of product 4027403
230 v, 50 hz

We request to please look into the matter and resolve our problem as early as possible.

Dear team

Very bad service no response from your team no body is serious about the issue. If anybody can sort out the issue please do the needful we will be very much grate full to you.

Dear subhashji/prashantji/vaibhavji,

We are taking followup from many days, regarding water purifier supplied by your company which is not working since last 3 months. After taking regular followup also not a single reply from your side regarding the replacement of the unit wrong model supplied from your end.

Await immediate action for the same

Regards,
Ramkumar
[protected]

I purchased this enhance aquaguard on 27 december 2018 its jst two months passed nd this machine has given me lot of trouble i have launched 4 to 5 complaints in just two months the after sale service is very poor i had a problem of water tank filling very slow it ws resolved after 3 days of follow up to customercare again it worked good for 5 days again i called cc bcoz water completely stopped fiiliing i have to call again nd again to the dealer nd customer care dealer says contact customer care nd cc is least bothered i really not expected this type of service from a brand like aquaguard im really disappointed with the service nd will soon file a complaint to consumer court for the same

There are two complains that i have raised on the call centre by talking to your executive multiple times.
1) replacement of part:
A part needs to be replaced. (Plate below the water tap to keep the bottle)
Raised complains 3 times, but not getting any response. Every time an engineer calls asking 'have you raised a request for servicing of the device?'. On explaining the details nobody calls back.

2) yearly contract issue:
We had signed up for yearly maintenance contract in march 2018.
Until feb 2019 we have only received 1 free service that too after my multiple follow ups.
Highlighted this issue and requested to either extend the contract or refund the contract amount.
Have not received any resolution on this.

Have sent an email as well with this complain.

This is a complaint regarding the misbehavior/ rude attitude of the technician (+[protected] from the hyderabad service center.

Even after 2 weeks of raising the issue and concern with the manager, mr. Pratap (+[protected] from the hyderabad service center, the issue is not solved but there have been 3-4 technicians who have been calling me and harassing me further.

This i feel is because i raised a concern about one of the technician that mr. Pratap, instead of resolving the issue wanted to harass me further and asking the other technicians to call and insult me, which is really sad.

Having paid the amc this is what as a customer i get more of harassment and ill-treatment. Even though i have raised the same concern with the customer care about 10 days ago, they keep sending the issue to the same manager who in turn keeps harassing me further.

I think that the entire organization is trained in the same way which is that if a customer raises a concern they would be harassed further but on the other hand would also keep pestering the customers (Me) by stating that my amc due for 15-20 days from this time and that i need to pay the amount, which again gives me a feeling that the entire organization is chasing money at the cost of harassing, insulting its customers and nothing else.

I have raised the installation request on 13 Feb 2019. As per their policy it will be installed in 48 hours. But they have not responded to the request. They keep on telling that they will install it in priority but seems that the priority is so less for providing post sales service of installation. They are justforwarding the request.
After putting the matter on twitter they gave me call back and to my surprize the Technitian was asking for installation or else it will take more time for installation. I guess they have the habit of making money like this. The customer care team is not trained to handle the service request. If they cannot provide the service, it’s better they should stop selling their product in the market. They are just another company of fraud.

Please look into the matter

I have purchased aqua guard water purifier, the salesman made an offer of an assured gift along with the product.
Once the product was delivered, the gift worth rs.2500/- which was assured was not available.
I mentioned the same to the service guy who came for installation, he mentioned that it will be delivered separately.
I have been following up for the last 6 months but no response.

I think this is a new sales tactic to sell their products.

On 5th of this month my machine which is under amc (Customer code [protected] & reg contact no [protected] & [protected]) was attended by your techinican for service. After service there was waterleakage from machine and same was informed to the over phone. Next day they attended and repaired. But to our surprise now water is over flowing and heavy leakage of water is observed. Even machine is not working. The same is complained to mr. Arjuna rao (Kakinada a. P service point)
Cell no [protected] on 12th of this month. He promised to depute one person to attend the same. But so far no body turned up. This is the worst service given by your people here at kakinada. We experinced this type of service earlier also...

I'm client of eureka forbes since last 30 years. Jai narayan name of your staff person in my area solve my ro leekage problem few day's back and they took a long time for it. And since then, there is irritating noise in the ro motor. I called jai narayain many times but he has not respond it.
I'm very disappointed from eureka forbes.
Please solve my problem asap.

Regards-
Muktak sharma
# [protected]

I have purchased a water purifier on 05th february 2019 from the website of eureka forbes.
Their claim was that the product will be delivered within 48 hours and installation would be done in 24hours.
Due to urgency, i have purchased a water purifier from website because the water quality is very bad at my new location.
As per the claim of website it was supposed to be delivered within 48 hours.
But after placing the order the customer care of eureka forbes said that normal delivery period is 7days. There is no need to raise installation request. Their technician will come to install it within 24 hours.
The product got delivered on 10th feb. But no technician contacted me for installation.
I called customer care and their representative asked me to raise the installation request. But as per earlier communication there was no need to raise the request.
After raising the request, on 11th feb the representative said that their response time is 48 hours.
I called the customer care to check the status of request when their representative asked me to raise the installation request again.
So i told them that i have already raised the request.
So they told that their technician will come by today only (12th february).
But no one has come to install the device.
This is very bad and disgusting experience from eureka forbes.
The order number is [protected]

Despite having received full payment for water purifier on 02.02.19 and duly acknowledged by the company original invoice and warranty card not given. Complaint made on 04.02.19. No action taken. Totally irresponsible attitude and do not bothered attitude. Complaint no [protected] made on 04.02.19 no action taken. The customer response team talks very rudely and challenges the customer to go to court of consumer forum. The customer escalation team functiing in gn cherry road tnagr were one lady responded without any care for customer complaints and very irresponsible attitude