Eureka Forbes Complaints & Reviews

My aquaguard is not working. On my complaint regarding the same a person named gokul kumar came to repair the aquaguard. He said that some part of the filter needs to be replaced. Mr. Kumar has since then visited my house around 4 times but he could not bring my aquaguard back to working condition. He has left it completely out of order and does not turn up even when called to repair the aquaguard. I m placing this complaint from guwahati...

I have signed 2 years amc with the said co. From 18.07.2018. Now the water is not comming from the purifier. I have registered a complaint through the toll free no [protected]. They said they will send a person shortly. Gave a contact no of one person. That person is not picking the phone. Past four days no drinking water and purchased cane water. I want to cancel the amc....

When eureka forbes service engineer came to do amc 10 days before, he told me that the candle has to be replaced. When i asked him to do it, as part of amc, the engineer shyam bamu told me that he will do only if amc is renewed. Since amc was in place and he can't put a condition like this, i have countered him post which he has agreed to come and change the candle in next 2 days.

To my surprise the service ticket got closed...

I contacted eureka forbes dr. Aquaguard.. They visited my office and after that they call me. I told them that i have immediate requirement and only saturday sunday.. Eureka forbes representative came to my home on saturday.. They promised that they will install the machine onnsunday.. They took cheque payment and credit card payment.. They took payment on satursay and committed that product will be delivered on sunday 3pm. But when we called...

I have purchase dr. Aquagurd magna ro+uv water purifier with iron gurd in 2016. After 1 year later i am renew 1year amc for the same, my last amc start date from 27.03.2018 to 26.03.2019. Before few days ago the machine need 15-20 min to full filled 7ltr storage tank, whereas it is now take above 1hrs to fill the tank.

Now, the service engineer told us that ro+uv machine always take near about 45min to fill filled tank & it...

I have an amc with eureka forbes for my aquaguard water purufier.
The details of amc is as follows:
Amc no. [protected]
Customer code: [protected]
Name: p. Gopinathan
Amt paid: rs. 4, 245.00
Amc period: 3 years from 25.07.2018 to 24.07.2021
First service was done properly, changing filters by eureka forbes technician.
The equipment is working ok.

Complaints:
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I purchased Aqua Purifier Genius just one year two months back. Company givenone year waranty. During last free service, the company service engineer asked us to AMC. He insisted a lot. But we asked some time. After that he done something with machine. Within one week it started troubling. I complaned the customer care. Again the same service engineer visited and saying that it is adapter proble. We dont understand how the complaint comes...

My aquaguard machine model (Hi-flow classic) no has been installed in the year 2014. Amc for one year has been done by m/s ganesh agency, arambag, dist - hoogly, west bengal 712601 (Email id is [protected]@gmail.com and mob no [protected]) on date 18.11.17. Recently one problem has developed in the machine. The agency has yet not been able to rectify the machine rather they are asking us to buy a new machine. They are not giving anything...

I bought Dr. Aquaguard Magna NXT HD RO + UV + MTDS model of Eureka Forbes and AQUAGUARD filter which TOTAL cost me some Twenty Two (22000) thousand rupees in 3rd MAY-2018, we hardly used Three (3) month and filter is not working. I have been complaining from past Three(3) weeks, 2 times technician came stated problem filter need to get replaced. There after none of the executive team has visited my door step and I have been calling to customer...

We bought an dr. Aquaguard 1 years ago and today when we called the service guy he says all 5 candles have gone and it will cost you 5k. The replacement can happen every year it seems. This company is doing absolutely a fraud business. Who will invest 5k every year for an 18k aquaguard. I feel these people are cheating on lay man like us.
And sale people didn’t inform us while purchasing the product...

I have brought aquaguard magna nxt ro water purifier.
In less than four months o[censored]sage, water is not getting filled in the tank

I raised a service request through the toll free number.
Service request: [protected] on saturday[protected].
The call center personal mentioned, it will be attended on the next day (19th)
Again i called the toll free number twice on monday[protected] again with the...

I got a new Acquaguard Reviva RO after they bought back my old Eureka Forbes Innovaon 04-Jun-2016 in Bangalore after being in Delhi for over 10 years. After one year, on 01-May 2017 I got it reinstalled, when I shifted from my rented house to my own house in Sarjapur Road. However, there was no after sales service in terms of cleaning or filter checking done by Eureka Forbes. No phone call for service due or any other also came to me.br...

Please refer to my numerous complaints to your Helpline on this subject & written complaint on this site on 09/08/18. Despite your repeated assurances that the complaint will be settled expeditiously, there is no progress in the matter. The Hose pipe, which became unusable in July remains with me.
I had always thought Eureka Forbes to be among those companies where resolution of Service disputes is a top priority. I am deeply disappointed....

Customer ID - 35254
Ticket ID - 87344

Above ticket was raised for the complaint - The water purifier is not working, water was not getting filled properly, and shows green LED blinking. One of your technician visited and said the water inflow pressure is low and there is a sensor inside the device which detect the pressure and, thats why the green LED is blinking. I asked him to give this comment in written and he got...

Good afternoon sir,

I am rakesh kumar from military hospital jhansi. This hospital 04 aquaguard not working. This organisation annual maintenance contract to your jhansi eureka forbes dealer. Hence, you are requested please launch my complain and send me complain number for future reference.

Also send your rep for maintenance of aquaguard at earliest.

Thanks...

Just 2.5 months ago i bought expensive aquaguard product dr aquaguard magna. I am really extremely disappointed. Today i had to register 3rd service call for this device within this 2.5 months period.. It seems eureka forbes guys have started cutting corners on quality. Worst is even though in warranty and just 2.5 months old, their call center person says i have to pay for spare parts if any. This is indeed cheating the customer. What is...

Customer code: [protected].
Name p n ramakrishna.
Po. No. S0613771, 30.04.2018.
Invoice no.[protected] date: 30/04/2018.
Sales employee 09070659 narsimhulu yo bajar. Sales manager: mohammed azharuddin.
Product received on 03/05/2018.
So far demo not given. Both sales manager and salesman are not responding. Immediate action required. Demo given....

I have bought my water purifier from eureka forbes ie dr aqua guard magna+hd uv ro water purifier year back from akola. Now i had been transferred to nagpur city, maharashtra. I had called your customer care four times n submit my request for reinstallation one month ago, but till now one had return call me or visit my site for reinstallation. It is very disappointing that eureka forbes is giving such type of treatment to their customers....

We have purchased Aqua Guard Geneus on 27th July'18 and on 10th August'18, we have approached service team regarding an issue stating that it's very high priority

Till Date, we have made 20+ Calls to service helpline and 4 Times call is forwarded to Escalation team but still, the issue is not resolved.

On Friday, Service technician committed that the faulty party will be replaced by Monday 13th Aug'18.
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I have purchased vaccum cleaner. Attached image for order id.

For which you one of the employe name ketan has collected advance 1000rs and told us to he will return once i will order that item. It's been 3 weeks and he has not returned money. He is not picking up call.

This compaint i have raised through your call support but haven't got any call back

I have below details of that employe
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