Eureka Forbes Complaints & Reviews

Issue was raised April 28th 2018 and is yet to be resolved. This is regarding a Dr. Aquaguard Ro water purifier I had purchased in 2017(Sl. No.[protected]). Bought a two year AMC( [protected]) sometime in March 2018. The service indicator on the machine started glowing on April 28th and I had logged a request. The technician attend the request and mentioned the filters need changing. He had to order the new filters. So mentioned will...

My, model type is enhance uv, water purifier. For the last three days we have talked to their helpdesk over phone no. Of times. As usual their officials assured us that the mechanic is being sent. Sometime they say within the day sometime within an hour. But to our utter dismay none turns up.
What a horrible service department in mumbai. It seems they have wound up the service department and put all personnel to sales for earnwcks....

We have got the aquaguard water purifier around 5 months back in our hospital in hubli, vidyanagar... The reason to take from u was we have our hospital just in front of eureka forbes office in hubli... Since a month, filter has stopped working... We have been contacting the local ppl since a month... No response from the service ppl...
Need immediate service... Not a single drop of water is coming... I[censored] cannot give service on time,...

I bought an ro, reviva on april 18, 2018, in chennai and i have been having problems ever since. The blue light keeps being constant and water does not come in to fill. Have called service four times. Why cant you replace the machine? Its within warranty period. I bought it from a franchisee called genius ro solutions, chennai. This is ridiculous. I paid 17000 inr for this, and now it does not work for days on end and i have to buy ro water.br...

I have purchased dr aqua guard... Person installed the product told me to call for service request when red colored image of telephone receiver start blinking... The same happened in my product so i called your call centre raised my issue and they confirmed agent will reach... The technician reached and just give a glance at product and ensure to come back with defective parts for repairing... Now 18 days elapsed i again raised my issue with...

Dear eurekaforbes,
I have bought eureka forbes aquaguard reviva ro + uv + tds through m/s. Xpert ro systems (Eureka forbes franchise business partner) on 24-05-18 and product is installed on same day itself, while checking the tds level it shows between 250 to 300 ppm. During purchase of product eureka forbes (M/s. Xpert ro systems) informed that tds level for drinking water is below 100 ppm, but the machine is giving nearly to 300...

Hello,
Water flow had decreased in my crystal uv aqua sure water purifier, registered for service. A man named shijil came for service and told me best take a service contract for the same. Contract receipt number 27257145 datedr 01/02/17 to 31/01/18 and the service person informed me he will be changing the part as soon as it arrives. Despite my reminding them (Manu) that issue has not been resolved in december 2017 no further information....

I am prahlad narayan from madhubani bihar. I booked a service for my aquaguard geneus. The technician change the filter and membrane but did not able to start machine after two days of struggling then they said motherboard is faulty. They charge me 5000 and took the motherboard and said they will come after 20 days when motherboard is repaired but yet after 2 months they did not come when ever i call them they made only excuses and talk very...

This is to inform that camera bell model 400vdp was attached at my home in february but it was wrong model as i made the order for recording camera bell. I complained about this at branch office of eureka forbes in ghumti, branch manager assured me with wriiten document dat it will be get replaced with original one till 25th april. I made so many calls for changing it and every time they said there is no stock available and it will be changed...

Customer choose your product by your name and the promises you give to give best services. But when it comes about providing services it is completely dissatisfactory. We are heavily disappointed. Almost we have made 30 complaints and the action taken for the complaint is quite slow despite of much calls. If you can do kindly replace the product or else give a permanent solution your job is to give quality services to your customers and not...

Dear sir or madam,
My name is Gee Varghese.I would like to make a complaint about my vacuum cleaner on 12 of May 2018 and till date there is no follow up for the complaint. I have spent more than 100 rs on calling only, i had made a call on the online no as well as the pune agency no they always give me the assurance that they will come today and no one has turned up till now .I just want to now if it possible for the agency to come...

Despite of repeated request by mail and calling to customer care service, my filters are not being changed although i have my amc active up to 2019.

I have given the reason of my change of filters as there is some water contamination issue in my community which is a serious issue. T

Thats why i want to change my filters before due date.

Despite of knowing this, the service person is talking rudely...

I have called the customer care and they assured me that product i have procured shall be installed within 24 to 48 hours and now it has been month. I have procured 02 nos of water purifiers vide gem order no:[protected] dt: 03/05/2018 and lodged a complaint also vide no: [protected] dt: 11/05/2018.

But till date same has not been installed. Please look into the matter and get the same installed please....

I am a customer to eureka forbes since from 2000.
Since 23rd may 2018, i am waiting to resolve the complaint (Repair and requirement of accessories) of my vacuum cleaner. The csr team keep on registering the complaint and give a a time 2.00pm the next day (Ref. [protected]; [protected]. Promptly an sms pops up on your mobile phone saying that the complaint will be attended with in 48 hrs.
The second complaint was registered...

Eureka forbes - your friend for life. Really? Friends fool each other like this? And a very special mention to your group leader rakesh roshan from neelkanth plaza, rani bagh, pitampura, new delhi-110034, who is excellent in giving fake commitments. I am calling you but no one is answering, is this the way you guys provide service to your customer. I am very disappointed with your service and fake commitments. You promised us to provide complimentary...

I did amc for my aquaguard compact water purifier for 2 years and everytime i requested for service it was just nonsensical arguments taking place between me and eureka forbes personnel.
The terms and conditions mentioned in amc clearly indicates 2 free services and replacement of 2 dual/hccb cartridges per year on compact model of water purifier.
Please recruit your employees who understand english....

Sir/ ma'am

I had purchased aquaguard magna (Nxt hd ro + uv 7l) water purifier on 07-april-2018 through your website www.Eurekaforbes.Com.

Payment method was cash on delivery.

Order id - [protected]
Date of dispatch - 07 april 2018 (Message sent on mobile)
Date of delivery - 09 april 2018
Customer id - [protected]
Delivery no. [protected]

Within 3 days...

1) amc contract receipt no. :[protected] dated 10/08/18. Charged rs 9360/- for two years amc
2) complaint no.: [protected] dated 18/04/18
Complaint follow up id: [protected] dated 23/4/18
[protected] dated 5/5/18
[protected] dated 21/5/18

Till today 26/5/18 complaint has not been attended and ro not working. As ro is installed in a pre-school, this cheating is not only resulting in harassment of...

I purchased crystal plus uv+ on 03/08/2017 using in cauvery water. Today technician came and shifted to new house where is mix water of cauvery & bore. He checked the quality of water and meter reading without aqua was 586 and after aqua is 528. Out of curiosity i requested him to check the water which i filled in my old house using aqua on cauvery water, i was surprised to see the meter reading was 486

Know i realized how...

Dear sir/ madam
My complaint regarding for service of Eureka Forbes- water purifier. I received
A message of renewal of AMC on 18 December 2017and as per company norms 2 free services are provided during warranty time and I have not received any single service for which I have made many calls and nothing is done in that regard and one fine day on Sunday 20May 2018 I spoke to Ms Nomita senior executives in customer care and...