| Address: Bangalore, Karnataka, 560062 |
| Website: www.eurekaforbes.com/water-purifier |
Writing to you from bangalore, regarding sales order number[protected], to bring into your notice the #false_promises made by your sales executive mr. Dikshit gowda (Team lead).
My requirement for water purifier was very clear that :
1. I want hot/cold/normal water option,
2. I need wall mounting option as there is no space in the kitchen shelves, and
3. Minimum water tank size to be at least 7 litres.
Based on my above mentioned 1st requirement there was dr aquaguard fusion hot n ambient n cold (Rs. 38, 690) product available. But it was not meeting the other 2 requirements which are very important, due to which i was showing interest to buy dr. Aquaguard magna nxt hd ro+uv (Rs. 20, 490) which will meet the requirement of both 2nd and 3rd requirement.
Then mr. Dikshit gowda has insisted me to go for dr aquaguard fusion hot n ambient n cold (Rs. 38, 690) product with following #false_promises and associated benefits;
1. On the occasion of anniversary of #eurek_fobers is offering below 2 offers, if you are placing the order by 21st sep 2018. As it was delaying until i confirm the product for which i wanted to finalize he asked me to pay rs 2000 as advance so that he can register the purchase request so i can get this anniversary offer. But there was nothing like that and no blocking has been done, it is all bogus selling false promises.
A. One is rs 2500 worth watch is free and
B. Another is ac adapter worth rs.1500 is free.
2. As this is desktop and not wall mounting product and i showed the concern. Then he told no problem we will make one stand in the wall and fit it and give you with no charge.
3. But still i had one more concern on water tank size which was not feasible at all so was deciding to go for another. For which he told it is currently 4 litres tank, and to help with your concern of running short of water storage specially during guests visits or power problems. I will give you a water bottle set of 3 worth rs.1800 free of cost, and these are special bottles in which we can store and keep the water up to 1 month compare to normal water bottles in which we cannot store water for more than 8 hours.
4. When asked about the amc and annual maintenance cost, he told it’s maintenance cost is same as the one i was currently using (Aquaguard enhanced ro) which used to come around 4k including amc and replacement of all the filters.
After all the above benefits and promises, i got convinced to buy the dr aquaguard fusion hot n ambient n cold (Rs. 38, 690) product and made the payment through debit card. Once the payment is made from next day he was not picking up the calls and no proper responses as compare to previous when i used to call before placing the order. I literally had to follow-up a lot for the delivery to happen.
When delivery is done, i saw no wall mounting, watch and the water bottles that he promised. When asked, he told the watch and water bottles will come within few days through courier directly from the company’s courier. And regarding wall mounting he told he will bring their technician the next day to take the measurement and fit it and give it.
But surprisingly during the demo i witnessed it is only 3 litres tank and not 4 litres which he explained before the purchase. And then from 2 taps, he had explained that one is for always cold and another tap is for both hot and normal. Where for hot it there is a child lock when pressed hot water will come and otherwise normal. But during the demo we saw that either hot or normal water comes from the tap and not both. And the main reason for buying so costly product is to get the benefit of getting hot/normal/cold always and not either. Again explained it wrongly here. Due to all these issues, i did not sign the delivery acceptance form and wrote my complaints on it. All false explanation and hidden truths to somehow sell the product.
Later, since it is already delivered and i don’t want you to put into any trouble, so i am ready to adjust with this but only after the wall mounting is done and those water bottles are delivered to me. It is being almost more than a month he is not responding properly and saying i have gone on vacation to my native place, i will come back and do it. When asked about water bottles delivery, he told it is dispatched but it is never reached.
When asked finally if he is doing this and giving it or not otherwise i may have to escalate this matter. He told he will not do and i can go ahead and escalate this. I have all the chat history on whatsapp and the call recordings.
I want strict action to be taken against him as i see on the internet he has done similar #false_promises and frauds with many people and they have posted their complaints with his name and employee id number. This needs to be stopped.
If not what is the disciplinary action do you take against these #unethical,
#false_practice that your staff is doing.
Let me ask you this question, why do you send executive to door step and make tall and fake promise, is this your strategy of selling?
Do you train them to be unethical sales man?
1. Take back your product - return my money as i have never accepted this product nor i signed the delivery acceptance form,
3. If the process of refund is getting delayed, i want you to pay interest burden on the amount.
Frustrated customer
Dec 27, 2018
Complaint marked as Resolved The complaint/concerns are never resolved.
1) After the complaint i first got call from Ms. Surabhi from Bangalore head office from phone number +918041717167 and told they will investigate and resolve the issue ASAP.
2) Later i got call from branch manager Mr. Sreenivasulu M from mobile number +919741758888 and told the false promises made by the executive is wrong and he is not picking up there calls also. But we will fullfill the promises made and requested to give 2 days time to address the issue. But never got call again and no news. Got call from Surabhi again following up if anyone contacted then i explained. Then she told we will follow-up and get back.
3) Then again got call from Mr. Muthu Raj H R from mobile number +919743119148. He told we are in process of resolving your issue. They have also placed the request to send the water bottles which is one of the promise and will be delivered in few days. But it is been almost more than 1 month but no news or update. i tried calling him once, then he told he is at customer place and he will callback after 5 mins. but never received any callback. I tried even calling Ms. Surabhi, she was not available and colleague has spoken and told she will ask her to callback but no callback or follow-up to know if the issue has been resolved or addressed.
It looks like just for formality they made some calls but no intension to address the issues/ concerns.
Appreciate help on this to escalate this matter.
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 04, 2018
Eureka Forbes Customer Care's response Dear Saleem,
I completely understand your disappointment & have escalated your concern along with your details to my team in Bengaluru. They'll definitely get in touch with you as soon as possible to do the needful. Request your patience in the meantime.
Regards,
Anita
Dec 08, 2018
Updated by saleemy2ks The issue is not resolved yet. They called me and told they are sorry for the false promises made by their executive. They are now processing a request to send the water bottles which was promised by the sales executive and they will help me with the wall mounting as well. it is been more than 3 weeks still no response. I tried calling them today and they said they will callback after 5 mins but never received any calls.
Kindly share your registered contact number/customer ID here. My team will connect with you as soon as possible to service your product.
Regards,
Anita
I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.
Regards,
Anita
As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.
Regards,
Anita