Eureka Forbes Complaints & Reviews

Complaint ref: [protected]
Amc contract receipt no.[protected] dt 08th sept 2018 (Copy attached)

In spite of having amc, complaint not being attended since last 9 days (Complaint made on 1.10.2018, 04.10.2018, 05.10.2018). Repeated requests have been made from undersigned to the customer care but to no avail.

Forced to drink dirty water.

Pathetic service by eureka forbes.

Kindly resolve
Pk arora

P. S. Amc was done at jabalpur (Mp) and subsequently address was changed to chennai which was intimated to customer care.

I have purchased Aquaguard Reviva RO in 17/09/2015. last month i have change filter, during change of filter technician observed leakage in filter and he warn me this leakage cane be damage adopter but after my request he could not able to resolve the leakage problem. yesterday evening my aquaguard is stopped working and i have launched a complain to customer care. today technician visited and observed adopter of the filter is not in working he also asked me sir, your adopter in not original, i am shocked how it it is possible, i never change adopter but sub-standard material in RO, it is matter of discussion. Due to inability of technician adopter is not in working. due mistake of technician i have received penalty of Rs. 1500/- (cost of adopter) and fitting of sub standard material inside RO at company level it is vary painful. So please return of Rs. 1500/- with change of New adopter.

I had purchased an aquaguard reviva ro+uv on 28 july 2018. Customer id [protected].
On 3rd oct, it stopped working, it was not getting on. I immediately placed a complaint. Complaint number: [protected]. The technician visited my place.
He was unable to pinpoint the issue. Finally he said the pcb has to be changed. He said he will call me and get this done the next day. But nothing was done. I spoke to neelima a senior customer care supervisor on 5th oct as well. She connected me to ayappa, technical supervisor. He said he will get the part and get it replaced. He promised to give me a call with the information. But he did not call back. I kept calling him to get the information. On 6th oct, he finally picked up my call saying the part is unavailable in the whole of bangalore!!! And then said it will come by monday. On monday (Today morning, 8th oct) again when i didn't get any phone call, i called him again. After multiple calls, he picked up and said that he will speak to his senior supervisor and see what can be done for the procurement of the part. The problem remains unresolved.

I had exchanged my previous aquaguard ro because i was told that the integra hi-life model has been discontinued and i would not receive any service or part. And now with the new ro am facing the same issue!!! It is very difficult for me to believe that a part of a new product is also unavailable in the whole of bangalore.

I am deeply disappointed. I am an aquaguard user for the past 15 years and have never faced such lack of customer care.

I am using canned water for the past 6 days inspite of having a brand new ro water filter in my home! Deeply concerned and disappointed!!

Can this issue be plz fixed?

Subha manoj

Name: k. Ambasankar, mobile [protected]. Item: aquaguard ro silver. Sap contract no: [protected], customer code:[protected], amc renewed date [protected] amc end date [protected]. As one year is completed, the maintenance people have to change all filters, including external one. Since[protected], requesting local mtce (+91 [protected]). Everyday, getting stock reply that the service will be done. So far nobody turned up. A lot of waste water is coming out, which is resulting in wastage of water. Earliest service including chang of filters is requested.
Email id: [protected]@yahoo.com address[protected], near modern school, saraswathi nagar,, nellore city. Pin code 524002

Auqaguard gives worst service as compare to other companies.in 2017 we purchase a aquaguard water purifier with in one month a water pump stop working then we complain to company after 2 months technician come and replace the water pump. We think that a technician comes from aquaguard and he replace with the original one but he install duplicate water pump as seen in images below. So my recommandation is not to buy product of this company

A salesperson named santosh sakpal visited me from eureka forbes on 29-sep-2018. He did mis-sellibg by giving false facts about uv product and placed order. I paid rs. 2000/- cash to him. On further inquiry i came to know that product is not worth so i asked him to cancel the order in evening. But he did not cancel it and try to convince me for other products. I also complained to eureka forbes customer care, they took all details. Then delivery camefor the order on 03-oct-2018 but we refused and item got returned. I have followed up times to customer care and 100 times with sales person but he is not ready to return advance cash taken from me.

Iam using aquaguard ro filter for the past 12 years, during initial usage i was checked the tds level as 40 to 60, but after some time i forgot to remind the maintenance person for tds checkups, for the past 2 years i am experiencing some health problem related to vitamins & minerals, so 2 weeks back i purchased tds meter and shocked to see the tds of only 10, then i complaind to customer care, they told that tds cannot be changed, and if we change the memberne it will cost rs.2500, since it is in amc, why i have to pay& and also is not my fault to maintain tds level, it is the duty of the eureka forbes for service & maintaining tds level, so it is very horrible to hear from customer service. So i decided to stop new amc and go for new brand ro other than aquaguard and also i will inform to all my friends group & relatives, not to buy aquaguard in future.

Eurekha forbes cheating customers.

Please please stay away from this company products.
I bought a water purifier few years back. I am renewing the amc every year trusting the word of my entire product will be taken care. Now when the motor of the purifier got repaired, i was shocked to hear it wont be covered in the amc. Apart from spending 4500 for amc renewal, eurekha forbes making me pay 3500 for motor replacement which brings to 60 to 70 % of the product cost itself.

They want to extract money from the customer till last blood giving false promises. Please dont buy any product from this company.

Sir/madam,

I brought your reviva nxt water purifier on sept 11, 2018. It was working fine until 4 days ago when the indicator light would go to green, red, blue and back to green and, water would stop flowing into the tank. I called up customer service at [protected] on oct 2 and they sent your technician mr veerendra ([protected]) on oct 3. He came in late in the evening and said that the power adapter was the problem and that he will bring a new one and replace it on oct 4. He did not come on 4th and, he has not come until today!! I have been calling your customer service line and have done so 2 times a day for the past 3 days. Every time i call, they tell me their application is being upgraded and ask for my name, address and other details each time i call. This is utterly frustrating. My problem has not been resolved and your customer service reps further aggravate my problem by asking for details every time i call. Upon calling mr veerendra, myself, he tells me that stores needs to send him the part and he is not sure if the part has been ordered.

As a customer i do not think i need to hear about your application problem nor your inventory of parts status. All i need is to get pure water from the machine at my house for drinking – something i have not been able to do for the past 4 days!!

A brand new purifier just 3 weeks old having a power supply adapter problem is something i can understand – but, taking 5 days to get a replacement power adapter is absolutely unacceptable.

Please take the machine back and refund the money. I will go find another company that has better customer support and does care for its customer.

My service request number is [protected]

I am very close to sharing my experience in all the whatsapp groups i am in.

Thanks!

I purchased your above model water purifier sl, no. [protected] last year. Since then till date i have not been provided even one of the two free services for the equipment during the first year. Even after repeated calls nobody turned up. The recent service requests [protected] dated 16th sept. And [protected] dated 4th october have not been addressed.
I am very dissatisfied by the utter disregard to customer care. Will someone take initiative and ensure that the equipment is serviced immediately on free of cost.

For filtering of water to make it use as drinking water the machine was repaired by the eureka forbes agent came in the vidyalaya on 24 or 25 september 2018, but even after his servicing machine was not giving proper filter water compatible for drinking it was giving sone rashes or some impurities in it, since i made a lot of complaint of it telephonically to the agent but after that also there was no proper step taken by them even we had paid them the charge claimed by them.

Do not take a service contract with eureka forbes!!! Absolutely useless! I took a contract last year in august. Not one visit!!! When you call they promise someone will be in touch. If perchance a technician calls (Rare event) they do not come.
I called again on 16-june 2018 & complained bitterly. I was assured i would get a call. Nothing. Called again on 20th & requested to speak to a manager. I was transferred to "vinayak". He assured me that he would call back in 30 minutes. That was 2 days ago...
I called today & spoke to "vinayak" again. He seemed "surprised" that i had had no call as he had escalated my service request. He has promised to call back. More #.

Obviously eureka forbes does not feel that customers have an option so they can treat them like rubbish.

Time to boycott companies who have no idea of after sales service. I am going to "escalate" this to consumer protection.

I have bought eureka forbes vacuum cleaner 3 months ago, but shortly this starts malfunctioning and when i complaints to eureka forbes then his reply came that currently we have no technician available in your area so we will take 1-2 months to resolve the issue.

But, sir my business totally dependent upon this vacuum cleaner and if i not get the services in 2-3 working days then we will suffer a lot.

I have purchased my order on 9 Sept 2018 and return same product. Request has been raised on 24th for refund from eureka forbes. There is not any update from there. I daily need to call eureka forbes and need to take follow up about refund and it is not my job ok?. Its your job to verify customer get refund on time or not just like you are verifying product has been delivered on time or not?. Yesterday i call at your service number '[protected]'.
Your service executive told me that your Floor Team Lead having name shakti will send transaction details of refund on my register email id but there is no updated from your end. I call till 15 minutes on your '[protected]'. but none of your executive is receiving call of mine. Even the sales person Mr Ravi Pal (Ahmedbad branch) Emp code EMP CODE 9059726 not receiving call. I need total solution today End of the day otherwise i am going to file a case against eureka forbes in consumer court of india. Third class service and totaly fraud company.

I created service request on 26th Sep. Still no one visited and fixed the issue. Last 10 days daily i am escalating this issue.But no update from technical team. Ref- EFL0142222: Complaint number [protected].

When ever i sent a mail to proper team, they are sending below details on daily.

Please note we are escalating your open service request to concern area service manager to ensure technician will visit your premises within today as early as possible and addresses your concerns.

In your database product is showing in warranty from 05/10/2017 to 04/10/2018.

We have forwarded your concern to our concerned team.

For any further assistance please reach us at[protected], write to deepa.[protected]@eurekaforbes.co.in or visit www.eurekaforbes.com

I have raised my first complaint on 18 sep [protected] for water overflow and taste not good to drink.
Service people came and went 3 times so far but same problem exists still today and i am not able to drink water and use water purifier.
[protected], [protected], [protected] complaints raised for the same above problem. Still my issue was not resolved. I have contacted escalation teams (Praveen, sridhar, farhad) many times around 6 times so far. Still my issue has not resolved and i have wasted almost 1 to 2 hours daily contacting your customer care service people for the past 3 weeks. Getting frustrated to call customer service people with out getting the issue resolved by wasting time and money calling to your helpline number which is chargeable. Looting money by keeping on hold. On 02nd and 3rd of october i called 5 times to customer service people to connect to escalation team they said tha currently escalation team is busy in attending other calls and i will get a call back after sometime. Till today i never got a call from you people. Just don’t escape from people just saying like this. If you want to do the service please provide a genuine promise. Don’t make false promises like these.
Leaving all these aside please let me know when my problem will get resolved and whom i need to contact. For the past one week almost daily i called you people for the technician visit to look at the problem. Just one time technician visited my home and done something which is not fixed and in no time the same problem occurred again. I asked technician to wait for 5 minutes to check the issue for overflowing and teste of water once it gets full, the reply i get from him is he is busy and can’t wait. Do you guys think are we guys free by calling you guys for almost 1 to 2 hours daily and be inline for you guys to lift the call and be in hold waiting for the escalation team to answer telling again and again the same old stories wasting valuable time and money.
This is just like a sh*.
Please arrange a good senior technician who understands and can fix the problem, it’s already 3 weeks we can not drink water from purifier and is under warranty which is again being wasted for which the worst service they are providing

Hello team,
This is to bring to your kind notice that i am being cheated while buying amc for my aquagaurd reviva ro from past 3 years through a high level scam.

I generally call up on your service helpline number mentioned on your website to book an amc. Everytime i do that i get a call from an agency called 'aquacare insurance' and they come and change filters. They ask for the random money (Sometimes 5k, sometime 4.8k). Thinking that the technician is from aquagaurd i would always pay him and he will produce the bill for the same with aquacare written on it.

This time similar thing happened and fortunately i got a call from eureka forbes directly that they are sending the technician for amc. The technician checked everything and said that the filters placed were local and they didn't have proper markings.

This is really weird because of following things :
1. How can my customer id, details and phone number is getting leaked by eureka forbes to these fraudulent agencies?

2. Why not you educate consumers about such incidents and atleast make us understand how should we check and differentiate between original and local filters.

3. None of these technicians are able to produce valid id of eureka forbes when asked.

4. I have already paid for the amc now. How to get original filters changed again.

Do care to reply to this email, else this will go to social media, consumer courts, cyber police and police station.
I will call up police next time your technicians visit my place.

I have tried complaining about the incident through multiple means but none of your customer are representatives care about customers. Like i said all my personal details are being leaked by you.

Thanks
Ayushi

Your franchise at forest park is harassing regarding supply of multiutility brush that i have intimated one month back. Your sales executives are insisting for exchange. Though i have visited 3 times. Each time they are noting address and contact no and tell me that they will contact but this never happened. So please guide how i will get the product.

The water purifier stopped working and service executive informs us that the candle needs to be replaced. The product is only 4 months old and its strange. Also although the product is new as in 4 months old and under warranty they are saying that the candles which cost rs 4, 500 is not covered and only service is covered under warranty. This seems like cheating the consumer by saying the product is under warranty and yet the parts are not covered. Also its been only 4 months and since we use municipal water, there is no way that the parts get damaged. Please help in protecting our interests from such kind of cheating and fraud.

This is in continuation with my last complaint raised against eureka forbes ro enhance. I had my problem resolved in 18-july-2018. Complain was raised below website
https://www.consumercomplaints.in/eureka-forbes-regarding-pump-failure-in-eureka...⇄
Now again a new trouble arising, equipment does not power on.
The equipment was bought from vasanth co north usman road on 06-june-2018. This is my third equipment of aqua products. I had not been troubled by any of the other two equipment as much as this ro enhance.
This is giving a poor customer experience about ro product.in my previous complaint, i had raised a concern for product and asked for replacement, but it was managed with some minor tweak. But this is not going to work in long run. I have receiving trouble again and again on this new product. Please replace the product as this piece appears to have major manufacturing defect, with minor tweak it may work but every month or 2, i do not want to be troubled again and again.