Eureka Forbes Complaints & Reviews

I have purchased water purifier of above company model no. Dr aquaguard hd ro (Nxt) vide bill no. [protected] dated 28/11/2017of rs.15890/-. This product is under warranty of one year, but company demanding for services and change of filter cost of rs 3500/- which is most unreasonable. While at the time of sale company sales person not inform that you have to pay rs.3500/- every year for change of filter and services charges which is much higher because product cost is only of rs.13500/- (Excluding gst) this is comes around 26% per year.

Hi,

Have raised the complaint thrice on your webpage for refund and it's processed. Your technical team came to the residence and dismantled the unit, however since october 15, 2018 we are waiting for someone to come and pick the aquaguard and till date none have picked the product. Whenever we approached the customer care they have provided new dates and none have come to pick the product nor as promised refund amount we haven't received on the promised date.
Hope you keep your brand value of eureka forbes by not making false promises.
Expect someone to reply and process for immediate refund. Deepa at your customer care is promising new dates for refund and has prolonged since long time.

Below is the details of the order and customer id.
Order #[protected]
Customer id #[protected]

Regards,
Vinay

Hi, i am writing this email after a several escalation to customer service department and service team.

This is to keep you all inform my experience after delivering the product.
Problem started after couple of months from the perchance date with the issue and based on the request made replacements (After several reminders!!)

Very nicely made us to sign a amc ro, where all parts has lost its life time even the pumping motor - we paid the amount as equal to new purchase of ro.
This has not stopped even after replacing all the parts, started getting regular issue and we were waiting for service man to attend after the request with customer service team.

Very pathetic situation: service man with bad quality of taking care of issue and customer – totally ignored, there are incidents would like to bring to your notice.
- once customer signed for amc, service stopped once the payment is made – at least service man was responding before – but after amc there was a total ignorance of customer.
O service request was closed without looking at the request
O reach us, with their convenient time no formal communication
O doesn’t respond properly to the customer
O after escalation with staff name it was a great insult placed the same person to attend the issue and he has not done anything to resolve the issue.

- customer service team to facilitate the customer with the issues
O but, there is no tracking on the customer complaint, we have to remind executives if issue is assigned, allotted service man, etc.,
O escalation cell, deal the problem but it does not get resolve immediately and at least in one day – takes one week to deal a problem.

My message to management, i have already stated this comment earlier during my call with the service team to discontinue using the your product due all these bad experience
Product you built for a customer is not serving the purpose and team build to take care of customer, doesn’t do their job.
If there i experience even one bad experience after this top level escalation, i shall go for a consumer complaint portal and redressal council (India) – switch to other brand and message will be shared on the other communication portal on eureka forbes – aqua guard.

Final message to all, not a big surprise – when i logged into product portal, service request now gone no longer valid. This is a very good example of your product and service.
Note: i have recorded all incidents emails, voice calls and service requests. This will be filed as a case study against your organization under – consumer law.

Regards,
Prabhukumar. R

We have been waiting for the service to fix the problem that have occured to us.
Its been one year that we have contacting them and we got no response,
Very bad costumer service.
And we are trying to reach the concern people and they are not responding
We have been facing problem regarding this and no costumer service executive is being responsible for the action.
Very bad on the costumer satisfactorily
Please respond as soon as possible for continuation of your services.

Contact person : narayana raju
No -[protected]

We have brought a eurekha forbes aqua guard. The dealer visited our home gave us a demo and we brought the product next day (09/09/18). Dealer has promised us that he will bring invoice next day along with gifts worth 2500/- as we have done cashless payment. After that they have tortured us calling 5 - 6 times everyday do we want to buy a aquaguard. When i said i already brought one asked about invoice they said they will send soon. I have filed complaint with eurekha forbes twice and every time they close the complaint with out even solving issue. It's been two and half months and they didn't send us invoice or gifts.

Actually i have installed my product a week ago everything is fine but i need to test the water wheather it was purified or not because water taste has been changed and some infection are coming due to that water so i request you to send some agent to check the water purifier so that my problem will be resolved i am trying to call u but its not connecting

A madatory service of rouv water purifier is due in the last week of october 2018. Also received a sms in this regard from the co that person will go within 2-3 days for the purpose. But till date no one has come.
Most of the time i have to complain for this service to the co. This can be seen from the past records at co.
While renewing the service contract the person comes before schdule date.
But at the time of service no whereabout of the co. Person.
The proberb "hum nahi sudharenge" applies for the co.

Signed service contract for 2 yrs, includes replacement of all candles n free servicing, validity from from 03/05/2017 to 02/05/2019, paid rs 3440/- CONTRACT RECEIPT NO[protected]. water purifier ACQUASURE UV -UF PRIME, booked service call centre, no given [protected] on 20/09, no action, again on21/10 no, [protected], again on 29/10 -[protected], [protected], contacted Deepa of customer care, ref given EFL 0160234 REMINDER NO [protected], and [protected], no tech.turned up except few calls. I FEEL CHEATED BY GIVING AMC. TO EUREKA FORBES .MADE SEVERAL CALLS, WASTED HUNDRED OF RUPEES TO THEIR SERVICE CENTRE. I WANT immediate action and suitable compensation for causing harrassment and mental agony to senior citizen . name-pramod gupta, mob no [protected]

I have given the complaint last week. My address is reliance infrastructure limited, adb road, ida peddapuram, samalkot - 533440, east godavari district.

Water is not coming from the aqua guard. Few day back person attended but it is not working. I have fed up by giving complaint. They are telling person already started and will be reaching within an hour. But no response till date.
Kindly do the needful and repair immediately to enable us to drink the water safely.

I brought eureka forbes magna ro last december and for last couple of days the water is having bad taste and when the service executive came for checking, he stated that the candle need to be replaced but this wont be covered under warranty, this is totally pathetic, not sure what is the warranty for then
Can you get this addressed?
Sunil kak
[protected]...

I have booked a service request for my aquaguard water purifier on 8th november 2018 morning and the customer care executive told me that the technician will visit the same day by 6 pm. However, no technician came and no call was also made to inform about the delay. I spoke to the customer care executive again and the technician visit was scheduled for 9th november 2018 between 12pm to 2 pm. However, again no technician came and no calls were made. Also, when i tried to complain this to the customer care executive, he put my call on hold for 10 mins and further there was no response, thus i had to cut the call. This is a very unprofessional and pathetic behavior from the service team, knowing the fact that i have an amc for the product for which i paid rs.3000. Kindly resolve the same as i have buy water from outside for which i have to pay a lot of money.

I have purchased your Enhance Water Purifier on 2 Oct 2018 and it was a defected product.After chasing your customer care, I received replacement product 1 week back.But the product is still not installed.How long should I wait to get it installed after purchasing your product 1 month back.The customer service is really pathetic .If this is how you care for your customer, I do not want to buy or recommend your brand anymore.

Water bottle not received from eureka forbes
referral no
EN191051011538566440322.
I purchased one aqua guard water bottle and an offer was given to me for getting a water bottle. that is I have to give 5 references. I did it . I got the above referral no. but water bottle is not yet received and my efforts to get the matter sorted out with eureka failed. hence this complaint.I have made complaint with eureka forbes too

My vaccum cleaner's cord binder was changed on 10 oct 2018 nd i paid 1200 rupees including servc charge... Wthin 20 days it again stopped working... I regstrd a complaint on 31 oct 2018 bt still no response frm eureka side.. M seriously fed up by the servc... I dont knw wht to do nd where to go these ppl think customer is a fool... They r jst wasting my time... Useless customer care... Fraud company... Cheater. I vl never ever recomend any1 to go for any of eureka product

Hi
I have called customer care of aquagaurd to complain about amc was i am not able to make payment in online their payment page is not loading so i called their customer service and they asked me what is the problem and i said i need to check tds and water purity as i am bit doubtful about water so they said they will raise service request on behalf of me and asked me to pay the amc amount online once the pages is back so i followed the same instructions now they are aaking me to pay extra amount for service request as. Service request is raised before amc payment i need to pay extra amount that is 450. I never expected such a big company looting customer money without providing proper information. I request all to think twice before you buy any product from eureka forbes.

Dear, with due respect, i am to state u that, to buy only dr. Aquaguard classic contact with ur representative mr. Arijit gayen (Baruipur area) and mr. Mantu (Incharge, baruipur area) and i gave him a cheque, but i was not satisfied with price, so i told him not to process, i will give them a new cheque the amount of 10190/-. But they don't care my word, and processing the cheque for further, again i call mr. Mantu for smooth processing but he disconnect my phone with dignent. I cant bear this kind of misbehave, so i am waiting for ur reply, other wise i can go further.

Hi

Writing to you on regards to cancellation of my order and requesting to refund the amount.

I have purchase euroclean iclean on 27th oct through eurekaforbes.com online purchase order detail below.

Order id : [protected]

Customer id: [protected]

The above product delivered on time and we have requested for demo on 28th oct which did not happen, finally they came on 29th for demo and opened the packed box for demo once they switched on smoke and burning smell came the product was not working defective unit was given to me after that on 30th online compliant was raised reference no. 18203. It is almost 3 days now they is no response from the company.

Not happy with the service given to me please request you the cancel and refund the amount.

I have already requested for cancellation through call centre reference no.[protected].

Kindly do the needful.

Reg

Shivaraj

I have called several service providers in bengaluru for re-installation of water purifier and following it up since august 2018, but so far nobody has turned up for installation. Following are the numbers i have contacted:
[protected], [protected], [protected], [protected], [protected], [protected], [protected].

If they cannot give after sale customer service, let them stop the product.

M v mathad
Mob. [protected]

Purchased dr aquaguard water purifier on 24 thoct 2018 with a buyback facility, sales executive abhay, (Mumbai malad) has not yet come to collect old machine n has not yet delivered the cover n pipe as promised, their sales head chanrajeet who had come to collect payment was suppose to send someone to collect original old bill of amc, but he too has not yet done that.
I have been reminding both of them abt it via sms n wats app msg, both only assure that it will be done but has failed to do so till date.
Will a senior person look into this matter so that it doesn't feel like only tall promises are made by eureka forbes sales team at time of sales n once sale is done start harassing the customer with zero communication at their end
Mark gardener
[protected]

I had purchased a magma ro online.
On the day it was installed, it stared leaking and the electronic panel was not working. After several request, for either to replace or refund. Finnaly the team agreed to refund after reverse pickup.
Now after 2 weeks with many followups the reverse pickup has happened. Now there is information on the money being refunded.
I have been calling customer care but they seems to just put blame on other departments and keep me on hold for over 20 to 30 mins.

Request to intervene and refund my money.