Eureka Forbes Complaints & Reviews

Since many years we are in annual maintenance contract with eureka forbes. Recent, times their services are very bad may be lack of knowledge, trained personnel. Or negligence towards customers.
My machine is out of service since 12 days, and nobody is ready to solve the problem. They are good enough to allot many reference numbers to our requests and everybody says it escalating to higher authorities, but there is no solution for my problem.

Dear sir, g
Good afternoon,
This is to inform to your good self that we serve with your organisation more than with 24 year or as confirm employee 13 years, when we are in service we assured that we get the pf benifits within one month, but sorry to say for the worst experience we are facing by your team and employee's responsible. They did't even bother to pick the call of their ex emp. My request is my emp code is 9007368 six time we send the documents to our hr dept through our seniors & accounts also, but till now result was as equal to nill, as today we visit to pf dept office for get some assistance, as discuss with the officer they confirm that our amount was deducted as pf but deposit in some trust as emp pf amount.. So request you to please release my pf as soon as possible, hope that was my final reminder to team & got my all befits within week...

Regards
Suresh bhagat

I purchased aquaguard ro+uv+uf water purifier, sr no [protected] on aug 2026. Since then it started showing defects. First it stopped working all of a sudden. Next the water is overflowing all the time. I contacted aquaguard customer care many times. Very poor and delayed response. After one month the technician will come, charge high amount in the name of repair. Within two to three days the problem will be as it is. After spending lot of money we are now unable to use it. Complete waste of money. Now since two months i called the technician, but till now they have not visited even. Such negligence is not acceptable from a reputed company.

My water purifiers pump makes a huge noise and when i complained the techinician said the pump need to be replace and it cost about rs.4.5k. When i said ok for it, he came with a pump which was in a loose pack and certainly it was not a new one. It did not comply to any of the packaging regulations and he said it was a brand new and the pumps are always received in unpacked condition. This is shocking and i told him to bring a sealed pack. He gave an arrogant look and left the place. It speaks very poor of the company and it is a very unfair practice by ef to cheat customers like this. I hope some one responsible in the company will take stock of the situation and resolve.

I have bought this product 3 years back for 21, 000/- and belive me i have already spent 15, 000/- on this product after that just of repair. And again its causing issues i don't want to repair it any more. Stay away from aquasure line of products. Eureka forbes is not what i thought about them. Very disappointed. I could have bought bisleri instead of this crap.

Sap contract no: [protected] web reference no: 0048566

Account details

Customer code [protected] name k. Ambasankar
Mobile: [protected] landline
Email id: [protected]@yahoo.com address
[protected], near modern school, saraswathi nagar,, nellore city pin code 524002

Product / component details
Product code gwpdagro000000 component no. 13791518
Product description aquaguard ro silver - pkd.
Discount ₹400.00 amount paid ₹7, 950.00
Amc renewed date [protected] amc end date [protected]
As a part of amc, filters are changed on[protected], only after giving complaint here, by your technician, sri kumar ([protected]). Since then, unit stopping automatically and not getting started. Happening very frequently.

I have purchased a Dr aqua guard magna hd ro with uv with biotron technology. The first 3 days there was a heavy flow of waste water. On day 4 the machine started giving problems. There was no waste water outflow. THE machine would simy fill up with water.. .. We called the supervisor Mr. SASHIDHARAN who sold us the machine and he told that "during that 3days the supply of water to our apartment Blueberry Platinum Residence in Mangalore had a supply of hard water and hence the heavy outflow of waste water" . However not convinced with his answer we insisted on a technician coming and checking the machine... The technician turned up and said the inflow was only partially open and hence the was no outflow!!!??!!! NOW WHOM TO BELIEVE? As soon as he left and the storage tank filled to bottom mark again the waste water outlet stopped working... Again we complained and insisted on another technitician come and check and after much calls they finally agreed to send the technician who said it is working uv and hence there won't be any waste water... At the moment I'm am feeling extremely ill in my tummy after consuming this "filtered and purified" water... CONSUMERS BEWARE!!! I am going to take up this issue with a consumer court as there are too many complaints with this machine and too much mismanagement reported online.

Bought a new aquaguard water purifier enhance (Ro+uv+mtds), within a month i have started facing the issue, raised the complaint (Service req no : [protected]), technician came and started replacing the internal parts of the purifier and still unable to resolve the issue.
I have raised my concern on why they are replacing the internal parts of this new product which is hardly a month old. Surely this is faulty product and i need it...

Complaint ref: [protected]
Amc contract receipt no.[protected] dt 08th sept 2018 (Copy attached)

In spite of having amc, complaint not being attended since last 9 days (Complaint made on 1.10.2018, 04.10.2018, 05.10.2018). Repeated requests have been made from undersigned to the customer care but to no avail.

Forced to drink dirty water.

Pathetic service by eureka forbes.

Kindly resolve
Pk arora

P. S. Amc was done at jabalpur (Mp) and subsequently address was changed to chennai which was intimated to customer care.

I have purchased Aquaguard Reviva RO in 17/09/2015. last month i have change filter, during change of filter technician observed leakage in filter and he warn me this leakage cane be damage adopter but after my request he could not able to resolve the leakage problem. yesterday evening my aquaguard is stopped working and i have launched a complain to customer care. today technician visited and observed adopter of the filter is not in working he also asked me sir, your adopter in not original, i am shocked how it it is possible, i never change adopter but sub-standard material in RO, it is matter of discussion. Due to inability of technician adopter is not in working. due mistake of technician i have received penalty of Rs. 1500/- (cost of adopter) and fitting of sub standard material inside RO at company level it is vary painful. So please return of Rs. 1500/- with change of New adopter.

I had purchased an aquaguard reviva ro+uv on 28 july 2018. Customer id [protected].
On 3rd oct, it stopped working, it was not getting on. I immediately placed a complaint. Complaint number: [protected]. The technician visited my place.
He was unable to pinpoint the issue. Finally he said the pcb has to be changed. He said he will call me and get this done the next day. But nothing was done. I spoke to neelima a senior customer care supervisor on 5th oct as well. She connected me to ayappa, technical supervisor. He said he will get the part and get it replaced. He promised to give me a call with the information. But he did not call back. I kept calling him to get the information. On 6th oct, he finally picked up my call saying the part is unavailable in the whole of bangalore!!! And then said it will come by monday. On monday (Today morning, 8th oct) again when i didn't get any phone call, i called him again. After multiple calls, he picked up and said that he will speak to his senior supervisor and see what can be done for the procurement of the part. The problem remains unresolved.

I had exchanged my previous aquaguard ro because i was told that the integra hi-life model has been discontinued and i would not receive any service or part. And now with the new ro am facing the same issue!!! It is very difficult for me to believe that a part of a new product is also unavailable in the whole of bangalore.

I am deeply disappointed. I am an aquaguard user for the past 15 years and have never faced such lack of customer care.

I am using canned water for the past 6 days inspite of having a brand new ro water filter in my home! Deeply concerned and disappointed!!

Can this issue be plz fixed?

Subha manoj

Name: k. Ambasankar, mobile [protected]. Item: aquaguard ro silver. Sap contract no: [protected], customer code:[protected], amc renewed date [protected] amc end date [protected]. As one year is completed, the maintenance people have to change all filters, including external one. Since[protected], requesting local mtce (+91 [protected]). Everyday, getting stock reply that the service will be done. So far nobody turned up. A lot of waste water is coming out, which is resulting in wastage of water. Earliest service including chang of filters is requested.
Email id: [protected]@yahoo.com address[protected], near modern school, saraswathi nagar,, nellore city. Pin code 524002

Auqaguard gives worst service as compare to other companies.in 2017 we purchase a aquaguard water purifier with in one month a water pump stop working then we complain to company after 2 months technician come and replace the water pump. We think that a technician comes from aquaguard and he replace with the original one but he install duplicate water pump as seen in images below. So my recommandation is not to buy product of this company

A salesperson named santosh sakpal visited me from eureka forbes on 29-sep-2018. He did mis-sellibg by giving false facts about uv product and placed order. I paid rs. 2000/- cash to him. On further inquiry i came to know that product is not worth so i asked him to cancel the order in evening. But he did not cancel it and try to convince me for other products. I also complained to eureka forbes customer care, they took all details. Then delivery camefor the order on 03-oct-2018 but we refused and item got returned. I have followed up times to customer care and 100 times with sales person but he is not ready to return advance cash taken from me.

Iam using aquaguard ro filter for the past 12 years, during initial usage i was checked the tds level as 40 to 60, but after some time i forgot to remind the maintenance person for tds checkups, for the past 2 years i am experiencing some health problem related to vitamins & minerals, so 2 weeks back i purchased tds meter and shocked to see the tds of only 10, then i complaind to customer care, they told that tds cannot be changed, and if we change the memberne it will cost rs.2500, since it is in amc, why i have to pay& and also is not my fault to maintain tds level, it is the duty of the eureka forbes for service & maintaining tds level, so it is very horrible to hear from customer service. So i decided to stop new amc and go for new brand ro other than aquaguard and also i will inform to all my friends group & relatives, not to buy aquaguard in future.

Eurekha forbes cheating customers.

Please please stay away from this company products.
I bought a water purifier few years back. I am renewing the amc every year trusting the word of my entire product will be taken care. Now when the motor of the purifier got repaired, i was shocked to hear it wont be covered in the amc. Apart from spending 4500 for amc renewal, eurekha forbes making me pay 3500 for motor replacement which brings to 60 to 70 % of the product cost itself.

They want to extract money from the customer till last blood giving false promises. Please dont buy any product from this company.

Sir/madam,

I brought your reviva nxt water purifier on sept 11, 2018. It was working fine until 4 days ago when the indicator light would go to green, red, blue and back to green and, water would stop flowing into the tank. I called up customer service at [protected] on oct 2 and they sent your technician mr veerendra ([protected]) on oct 3. He came in late in the evening and said that the power adapter was the problem and that he will bring a new one and replace it on oct 4. He did not come on 4th and, he has not come until today!! I have been calling your customer service line and have done so 2 times a day for the past 3 days. Every time i call, they tell me their application is being upgraded and ask for my name, address and other details each time i call. This is utterly frustrating. My problem has not been resolved and your customer service reps further aggravate my problem by asking for details every time i call. Upon calling mr veerendra, myself, he tells me that stores needs to send him the part and he is not sure if the part has been ordered.

As a customer i do not think i need to hear about your application problem nor your inventory of parts status. All i need is to get pure water from the machine at my house for drinking – something i have not been able to do for the past 4 days!!

A brand new purifier just 3 weeks old having a power supply adapter problem is something i can understand – but, taking 5 days to get a replacement power adapter is absolutely unacceptable.

Please take the machine back and refund the money. I will go find another company that has better customer support and does care for its customer.

My service request number is [protected]

I am very close to sharing my experience in all the whatsapp groups i am in.

Thanks!

I purchased your above model water purifier sl, no. [protected] last year. Since then till date i have not been provided even one of the two free services for the equipment during the first year. Even after repeated calls nobody turned up. The recent service requests [protected] dated 16th sept. And [protected] dated 4th october have not been addressed.
I am very dissatisfied by the utter disregard to customer care. Will someone take initiative and ensure that the equipment is serviced immediately on free of cost.

For filtering of water to make it use as drinking water the machine was repaired by the eureka forbes agent came in the vidyalaya on 24 or 25 september 2018, but even after his servicing machine was not giving proper filter water compatible for drinking it was giving sone rashes or some impurities in it, since i made a lot of complaint of it telephonically to the agent but after that also there was no proper step taken by them even we had paid them the charge claimed by them.

Do not take a service contract with eureka forbes!!! Absolutely useless! I took a contract last year in august. Not one visit!!! When you call they promise someone will be in touch. If perchance a technician calls (Rare event) they do not come.
I called again on 16-june 2018 & complained bitterly. I was assured i would get a call. Nothing. Called again on 20th & requested to speak to a manager. I was transferred to "vinayak". He assured me that he would call back in 30 minutes. That was 2 days ago...
I called today & spoke to "vinayak" again. He seemed "surprised" that i had had no call as he had escalated my service request. He has promised to call back. More #.

Obviously eureka forbes does not feel that customers have an option so they can treat them like rubbish.

Time to boycott companies who have no idea of after sales service. I am going to "escalate" this to consumer protection.