Eureka Forbes Complaints & Reviews

We have purchase water purifier and installed in my house. We have made a service request no. [protected] on 12.06.2018 but the person mr. Imran mondal and other came and only temporary made a correction. We again made a service request and also after telephonic discussion from your department a request no was [protected] allotted. The person came and says that we the company has no parts which is out of order and you are bound to bear this...

This is regarding the request number [protected] which i raised on 7th june 2018 for the installation of new aquarguard water purifier, it's been 7days non of your technician has called me for product installation.
Daily i am calling your call center, but i could only get the answer as "sorry for the inconvenience", i want to know this type of service you give to your customer.
I want to know still how many days you require...

We purchased eureka forbes aqua guard 200 ag from pawan trading company bhiwani haryana vide bill no 374 dated 05 mar 18. We lodge complain for installation vide complain no [protected] the. No technician reported for installation and we do it at own expense. Now the product is off road and requires repair. Request send technicians for the same earliest. Contact no [protected]...

Dear sir,

Two persons came to my home on 06.05.2017 by saying that they will give demo for dr aqua magna at my residence. They did not give any demo and showed some booklets and requested for booking. I refused due to they told me before coming my home that they will show demo. Finally they have taken rs 500 and gave a refundable receipt, if i wont book in future that amount will be refundable.

Now i need my...

During end warranty period technician told everything is fine. After couple of weeks had an issue and called customer care. Technician told need to replace filter and the charges would be rs. 3850 and if amc should be 4850 that is too two times service and one time replacing filter.

They are cheating as in warranty only service.in amc one time replacement and two service.

As per my knowledge in warranty parts...

The service we have been receiving from the company is pathetic to be very honest. It's just been over a year since the machine has been installed and the parts have started showing their vulnerability. Complaining time and again for the machine has resulted in either of the two-
1) the concerned person not coming on time and,
2) the problem not getting solved.

It's kind of a torture technique by the company/service...

Dear eureka phorbes pvt ltd.
Today we called eureka phorbes technician to change the water candles. His contact number is [protected]. He damaged the pcp part of my water purifier, tried to fix it with for 4 hours. Now plz let me know how do you help customer like me.
Is nt companys responsibility to send trained technicians?
How can i be assured that the pcp he brings tomorrow is original?
How do i know they are...

Already i have complained and received call twice but nothing has been done, never expected this response from such a brand. Picked up this band only for better service but in vain.
People form customer care had called and also said that he would take the sales executive on concall but nothing happened, he( Rajkumar) has promised two bags and water bottle which has not come even after 6 months and i have been following up since three...

I have the following problems with the vacuum cleaner.
1. It is very difficult to understand as to which part fits where. The fitting nozzles have the same size and do not fit with each other.
2. When using blower, the hose suddenly flies out and can cause serious injury as there is no locking mechanism.
3. The body gets very hot within a few minutes, making it difficult to handle it.
4. The power of cleaner is...

Dear sir/madam,
Two salesman came to my house suggested to purchase dr. Aquagaurd magna nxt hd ro+uv water purifier. They said whatever tds you want can be set and at no extra charge and i purchased it then. I gave him the cheque of rs.19, 990/- in favour of eurekaforbes. Ltd. The salesman name is rajendra kumar (Mob no.[protected]) and niraj (Mob no.[protected]).
After two days i received the water purifier machine and also...

During end warranty period technician told everything is fine. After couple of weeks had an issue and called customer care. Technician told need to replace filter and the charges would be rs. 3850 and if amc should be 4850 that is too two times service and one time replacing filter.

They are cheating as in warranty only service.in amc one time replacement and two service.

As per my knowledge in warranty parts...

Hi,
I had purchase aqua guard water purifier in 2014, it’s completely broke within 3 years.

Today a service engineer visited and said that this is not the recommended model as the water is not checked and inspected properly also he showed that i have been given the equipment that was manufactured in 2012 in 2014 and hence there is an issue.

I have lost trust with aqua guard products as i feel i am...

I boght eureka forbes water fillter. After 6 months o[censored]sage i called up for free service and the service man told us that the filter is faulty and not working properly and u need to change it.
We asked to change as it was under warranty but he refused to do so.
After we complained in the customer care where we get to know that the filter doesn't come under warranty.
The eureka forbes sales people ate cheating innocent...

I approached aquaguard service centre for service. A person called kalpesh sonar whose mobile number [protected]. His office is in airport road, mother teresa nagar, yerwada pune. He said that all the filters need to be changed as they have worn out. He charged rs.4150 for this. He failed to give receipt as he said his children are sick and he rushed to his home and he will come tomorrow to check the tds. But he failed to come. He didn't respond...

Dear sir,
This is regarding my aquargaurd magna hd uv. I purchased the unit in april 2018. Since may 28th the auto refilling function is not working and there is no water in the storage tank. I registered a complaint through customer care number on 31.5.18 and waited for 2 days. Since i did not get a call from the technician, i registered a complaint again on 1.6.18. I called once again on 4.6.18 and after a long hold of 5 minutes...

I have taken an amc contract and since last 8 months my aquaguard is not working properly. Everytime the serviceman comes after i make 10 calls to the costumer service. These guys are worst in costumer support and service managers are illiterate. Every 10 days my aquaguard needs service and for that i use to call for next 15 days and then there # service person arrives. The water smell like gutter. There service person dont have concern for...

We bought a revive RO and asked for re installation on May 15th . But i dint get any updates and after multiple following up, i got it installed by 21st may. Byt during installation thet charged for new Value ( dont see any reason why it is changed) and service and cost 800 rs . Then we see some leakage from bottom of the RO. we told the technician and he told its not a fault it will be like this . We even told him to stay till the tank is...

From last 3 days.. I am waiting for guy who promise me that he will resolve the issue of my machine but no body visited.

He told me that buttons are not working.. Will come by tomorrow reslove it.. Whole day i was waiting for that guy... But still he didn't came... Then even i from my side called to that guy.. He is asking me to make service request then wait for 2 days... So pathetic service... What we will drink???...

Sir /madam,
I had complained about malfunctioning of my euraka water filter some ten days ago. The technician visited my house after repeated reminders and suggested to replace two components for which i agreed. But the technician did not turn up again at all. Repeated remainders are in vain. And nowadays he is not even receiving my phone. I request you to help me get my device repaired.
With regards,
Damodara kbr...

My father rabindra nath rana, kalyani nagar, cuttack, had called several times in toll free number [protected] for last 2 months and the service personnel said soon representative will visit your place but till date not received any call or representative visit to our house then why you are taking amc money for repair and maintenance and i believe this is the worst company so far service is concerned. Is this the kind of service should we...